I went on deployment for about 3 months and had my phone in airplane mode for the entire time...once i returned to the states, it seems as if all of my contacts have gotten messed up. Numbers I had are no longer in my contacts, Facebook won't sync contact pictures, numbers, etc. Number I have aren't showing up as the persons name...i.e. 123-657-3828 should show up Mr. Mister but instead it shows up as the number...Anyone have any idea what's going on and how to rectify?
zervic said:
I went on deployment for about 3 months and had my phone in airplane mode for the entire time...once i returned to the states, it seems as if all of my contacts have gotten messed up. Numbers I had are no longer in my contacts, Facebook won't sync contact pictures, numbers, etc. Number I have aren't showing up as the persons name...i.e. 123-657-3828 should show up Mr. Mister but instead it shows up as the number...Anyone have any idea what's going on and how to rectify?
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Maybe try removing your Google account from accounts and sync and then add it again and sync up.
Sent from my cm7 Aria.
Can't fix your issue but just wanted to say thanks for serving. And welcome home wherever that may be.
Thank you
Don
Sent from my HTC Aria using XDA Premium App
Oh god, don't use facebook sync, its horrible at this point. Rely on google and all your problems will be solved.
I recently did a factory reset on my phone and ran into this problem after the phone froze and restarted. I knew the contacts were on my SIM card as I moved them there in case my backup failed. If all your contacts are on your SIM, try taking the card out, put it back in, then start up the phone again. I've had to do it twice since my reset. Hope that helps.
Sent from my HTC Liberty using XDA App
hello all. trying to figure out why my push gmail is not working and I'm not receiving my emails only way i can is to refesh my email. never had this problem with old EVO, wondering if ne one else having problems syncing with gmail.
Sent from my PG86100 using the XDA mobile application powered by Tapatalk
Having a similar issue... Definitely not instant like it was. Would love to get this resolved. Happens on Wifi and network.
drdoja said:
hello all. trying to figure out why my push gmail is not working and I'm not receiving my emails only way i can is to refesh my email. never had this problem with old EVO, wondering if ne one else having problems syncing with gmail.
Sent from my PG86100 using the XDA mobile application powered by Tapatalk
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Click to collapse
Are you running any applications such as Juice Defender or Automateit.(Something that would be disabling data in any way?
Is "Enable Always on Mobile Data" disabled under Settings>Wireless & Networks>Mobile Networks?
I have the same problem. What the hell is going on? I'm sure I have not changed any settings. And everything is on. I never used Sense before this phone so.. maybe there is some different settings?
Always data is on, no juice defender or anything like that. Gmail used to show up on my OGEvo immediately, before my computer usually, now it won't show up for 10 minutes if at all when I don't refresh it manually. Not good :-/
Try going into settings/applications/manage applications and clearing cache & data for gmail. I've never had a problem with the 3vo, but with my Hero anytime I switched roms/themes I had to do that more often then not....After you clear data, don't forget to log back into your gmail account.
Thanks, I'll let you know if this worked, did a quick test and the email DID show up instantly so hopefully that was the fix.
hockeyfamily737 said:
Try going into settings/applications/manage applications and clearing cache & data for gmail. I've never had a problem with the 3vo, but with my Hero anytime I switched roms/themes I had to do that more often then not....After you clear data, don't forget to log back into your gmail account.
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Click to collapse
hockeyfamily737 said:
Try going into settings/applications/manage applications and clearing cache & data for gmail. I've never had a problem with the 3vo, but with my Hero anytime I switched roms/themes I had to do that more often then not....After you clear data, don't forget to log back into your gmail account.
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Thank you. This worked. Push worked at first but then it stopped two days ago. This also cleared up the issue with uploading to Picasa from the gallery. Awesome.
Sent from my Johnny Five.
ericmcintire said:
Thanks, I'll let you know if this worked, did a quick test and the email DID show up instantly so hopefully that was the fix.
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Click to collapse
I can confirm after a few days that this did in fact fix my push email problems. Thank you again.
Back to not syncing again. lol
Sent from my Johnny Five.
This mite seem stupid but i had the same problem. But when i went in to settins and accounts and sync i realised auto sync was not on
Sent from my PG86100 using XDA App
I thought that myself but it is on. On the app page in market quite a few people are having the same issue.
Sent from my Johnny Five.
so I tried the clear data thing and I'm still not receiving my emails till almost 24 hours later and most the time.its.cause i need my email and have to refresh. any other ideas that may help? btw thanks for help any and all I am grateful for.
Sent from my PG86100 using the XDA mobile application powered by Tapatalk
On my wife's amaze, the contact photos keep disappearing in the message and phone apps. They always show correctly on the contact card. If you go to the contact card and create a message, the photo will relink, but then eventually it will break again.
I suspect the Facebook app is to blame since I have the same phone but don't use Facebook and don't have the problem.
How to fix?
Sent from my HTC_Amaze_4G using Tapatalk
riprowan said:
On my wife's amaze, the contact photos keep disappearing in the message and phone apps. They always show correctly on the contact card. If you go to the contact card and create a message, the photo will relink, but then eventually it will break again.
I suspect the Facebook app is to blame since I have the same phone but don't use Facebook and don't have the problem.
How to fix?
Sent from my HTC_Amaze_4G using Tapatalk
Click to expand...
Click to collapse
Have her go in to settings>account and sync>Facebook for HTC sense
and then remove that account. Restart phone.
Then log back in to FB again and let it sync.
That should fix the problem. Takes a little time.
I just updated my HTC One to 4.3 today, things seem to work fine except that when I get a new text message, the contact picture for that user or sometimes all users of current texts disappears for a while than magically comes back. If I go into contacts, the person's picture is always there. Also, it is not consistent, sometimes it happens and sometimes not. Anyone else experience this after the update/any solutions? I did notice that during the update it said updatinig contact database.
chiilguy said:
I just updated my HTC One to 4.3 today, things seem to work fine except that when I get a new text message, the contact picture for that user or sometimes all users of current texts disappears for a while than magically comes back. If I go into contacts, the person's picture is always there. Also, it is not consistent, sometimes it happens and sometimes not. Anyone else experience this after the update/any solutions? I did notice that during the update it said updatinig contact database.
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Click to collapse
Same is happening to me. It's not really a problem for me, I just close the app from the recent apps list and open it again and it's back to normal. Annoying but I can deal.
I'm having this same issue and it seems it's affecting all HTC One's running 4.3, not just T-Mobile. Any thoughts as to possible causes of this problem? I hope HTC becomes aware of it so they can fix it.
This is weird. It's happening to my friend too. I don't have this problem though. I told my friend to clear data on s few apps like contacts, people, dialer, phone and messages. She said it was good for a day but today is back to the same problem. I wonder why some people have this problem and some don't.
Are you guys having problems with all contacts or just some? Maybe it's happening to the contacts that aren't backed up with google?
Sent from my HTC One using XDA Premium 4 mobile app
coupetastic-droid said:
This is weird. It's happening to my friend too. I don't have this problem though. I told my friend to clear data on s few apps like contacts, people, dialer, phone and messages. She said it was good for a day but today is back to the same problem. I wonder why some people have this problem and some don't.
Are you guys having problems with all contacts or just some? Maybe it's happening to the contacts that aren't backed up with google?
Sent from my HTC One using XDA Premium 4 mobile app
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Click to collapse
It's happening randomly on pretty much all contacts (and all my contacts are Google contacts). The only unique thing I have is that my contact photos are synced to my phone using HaxSync. For those of you also with this issue, do you use HaxSync?
I can't figure out what could be the cause of the issue. I contacted HTC and they just told me to clear the cache.
Others have been experiencing the problem here as well: http://forums.androidcentral.com/htc-one/319268-sms-contact-picture-4-3-a.html
Some even performed a factory reset and the issue was still present so clearing the cache wouldn't be a fix.
For me, it does not matter if the picture is from my gallery (google pic) or sync'd to Facebook. It gives the same result. I have tried turning off Facebook sync but it does not make a difference. Given a little time, the picture always returns or I can go into open apps and "close messaging" and when I reopen all pictures are there.
After doing some research, I went into recovery mode and cleared system cache after a couple places suggested this after an update. Unfortunately, this made no difference. I was going to try a factory reset and let all my contacts resync, etc but don't want to do all that work if it is not a sure solution. This all worked just fine for me prior to the update. Hopefully, this will get the attention of HTC. Also, I have read in the last couple days that HTC is preparing another update that is hitting other countries first to move all HTC One's to Sense 5.5. It looks like as big a file as this past update so maybe a fix may be there?
I have it too. HTC screwed up here. They'll have to address this in a next update. Lets all email HTC and let them know
Sent from my HTC One using Tapatalk
thevuman said:
I have it too. HTC screwed up here. They'll have to address this in a next update. Lets all email HTC and let them know
Sent from my HTC One using Tapatalk
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Hopefully they send us an update just as fast as they did with the HDR camera mode screw up, they latterly fixed it the next day.
Count me in, same here, even tried wiping everything starting from scratch and not restoring anything
Sent from my HTC One using XDA Premium 4 mobile app
OK, so I've been Tweeting with @TmobileHelp and I advised that the contact pictures were from sync sources, they say that the pictures we have associated with the contact should be on the devices and this problem should go away. Though it makes sense, at the same time it doesn't make any sense to me.
If we have contact sync's and the phone lets you replicate that kind of data from whats stored on other servers, why should I have a local copy of the pics for it to work?... can anyone help me confirm the local pics thing?
Thanks!
megabiteg said:
OK, so I've been Tweeting with @TmobileHelp and I advised that the contact pictures were from sync sources, they say that the pictures we have associated with the contact should be on the devices and this problem should go away. Though it makes sense, at the same time it doesn't make any sense to me.
If we have contact sync's and the phone lets you replicate that kind of data from whats stored on other servers, why should I have a local copy of the pics for it to work?... can anyone help me confirm the local pics thing?
Thanks!
Click to expand...
Click to collapse
What do you use to sync your pictures? I use HaxSync. Not sure if everyone having issues is also using that or not. But either way, syncing photos is much more convenient than having to store individual photos for everyone on the device and it worked fine prior to the update so we shouldn't have to lose that ability. What's odd is how the photos are sometimes there and sometimes not. Maybe it has something to do with the linked accounts on those contacts? All of my contacts with photos have a Google contact and a HaxSync account linked together.
jpzsports said:
What do you use to sync your pictures? I use HaxSync. Not sure if everyone having issues is also using that or not. But either way, syncing photos is much more convenient than having to store individual photos for everyone on the device and it worked fine prior to the update so we shouldn't have to lose that ability. What's odd is how the photos are sometimes there and sometimes not. Maybe it has something to do with the linked accounts on those contacts? All of my contacts with photos have a Google contact and a HaxSync account linked together.
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Click to collapse
Do you use the HaxSync Jelly Bean Workaround ??? I haven't tried that software, it says that its for 4.1, doesn't mention anything for 4.3.
megabiteg said:
Do you use the HaxSync Jelly Bean Workaround ??? I haven't tried that software, it says that its for 4.1, doesn't mention anything for 4.3.
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Click to collapse
That's only for 4.1. 4.2 and above don't need it. I just tweaked something and my contacts photos seem to working so far. Not sure if it'll last but some of you may want to try it out.
In my contacts app, click up top left in the "Phonebook" dropdown. Unselect HaxSync and just leave Google checked. All of my contacts that are already linked are still showing their photos, and the issue in the messaging apps seems to be fixed (at least for the past 25 minutes).
Let me know if this helps anyone else.
My hypothesis is that those of us having issues with the blank contact photos in the messaging app have multiple items checked in the Phonebook dropdown.
EDIT: Nevermind.... the issue is back. I can't figure it out. It's gotta be a bug that needs to be patched.
Megabiteg: I have a few contacts that do not use Facebook so their pictures I take from things in my photo gallery. I have replaced them multiple times and it makes no difference. I think that was just the quick and easy "answer" from Tmo support.
Jpzsports: I tried your idea and only have Google checked in contacts app and I still have the issue. I am anxious to hear if this continues to work for you!
I have even gone so far to look at other apps that have permission to look at/modify contact information and disabling them or have them not interface with contacts and it has no effect.
chiilguy said:
Megabiteg: I have a few contacts that do not use Facebook so their pictures I take from things in my photo gallery. I have replaced them multiple times and it makes no difference. I think that was just the quick and easy "answer" from Tmo support.
Jpzsports: I tried your idea and only have Google checked in contacts app and I still have the issue. I am anxious to hear if this continues to work for you!
I have even gone so far to look at other apps that have permission to look at/modify contact information and disabling them or have them not interface with contacts and it has no effect.
Click to expand...
Click to collapse
That's interesting to hear that the issue still occurs even with photos from the gallery. That removes the idea that it's purely a synced photos problem.
And sadly my idea failed to work so it looks like this is definitely a bug that needs to be patched.
jpzsports said:
That's only for 4.1. 4.2 and above don't need it. I just tweaked something and my contacts photos seem to working so far. Not sure if it'll last but some of you may want to try it out.
In my contacts app, click up top left in the "Phonebook" dropdown. Unselect HaxSync and just leave Google checked. All of my contacts that are already linked are still showing their photos, and the issue in the messaging apps seems to be fixed (at least for the past 25 minutes).
Let me know if this helps anyone else.
My hypothesis is that those of us having issues with the blank contact photos in the messaging app have multiple items checked in the Phonebook dropdown.
EDIT: Nevermind.... the issue is back. I can't figure it out. It's gotta be a bug that needs to be patched.
Click to expand...
Click to collapse
chiilguy said:
Megabiteg: I have a few contacts that do not use Facebook so their pictures I take from things in my photo gallery. I have replaced them multiple times and it makes no difference. I think that was just the quick and easy "answer" from Tmo support.
Jpzsports: I tried your idea and only have Google checked in contacts app and I still have the issue. I am anxious to hear if this continues to work for you!
I have even gone so far to look at other apps that have permission to look at/modify contact information and disabling them or have them not interface with contacts and it has no effect.
Click to expand...
Click to collapse
jpzsports said:
That's interesting to hear that the issue still occurs even with photos from the gallery. That removes the idea that it's purely a synced photos problem.
And sadly my idea failed to work so it looks like this is definitely a bug that needs to be patched.
Click to expand...
Click to collapse
Thanks a lot for the follow up. I agree, I know that Tmo-support was pulling a fast one, initially they actually suggested me to pull the battery of the phone out and replace... (lol)
I think that this issue is connected to a contacts database corruption, I've always notice the the contact phone sync (regardless of the source) its kind of flaky, it must of gotten worse while upgrading. Funny because I chose to delete all the txt msg I had prior to upgrading (because I read this thread before hand) hoping this would minimize my chance of getting the issue but no.... it didn't work.
I'm going to keep on trying to figure out what else can I do to make this better until Tmo and HTC decides to fix it.
I hope that these posts don't seem unnecessary but I want to post what I have tried so others don't feel the need. I was playing with the contacts app and suddenly under phonebooks available (upper left corner pulldown) the sim card showed up, where it had not prior and the three contacts listed where the 3 contacts Tmo uses for you to check minutes, balance, whatever ( I never use these) I know I did not put anything to the sim so I deleted these and unchecked sim....no difference. I now have gone back and added sim to phonebooks (tho empty) to see if any difference.
Megabiteg: I agree with you saying about a change in the contacts database and I specifically remember during the update a message saying something to the effect of "updating/reformating contacts database".
Just another text, no change, it appears it does not matter what phonebooks are/are not used; the problem still exists. I am reluctantly coming to the conclusion that this is something HTC will have to remedy.
Did I just post that I would try not to post as much? LOL My experience got me to wonder if maybe the system was going out and checking the sim phonebook first (I would guess most people do not use it) and not finding an image and then after some lag going to contacts? So: I shut the phone down, took out the sim, powered up and went into contacts app and sms app (everything there), powered down and replaced the sim and rebooted.
Well, absolutely no difference. I am all out of ideas other than waiting for a patch...damn.
Is it just me or does the missing photo seem to affect the most recent person you text? (top of the messaging app)
I have a theory that it is related to the Link Contact service. It doesnt seem to effect contacts who have photos on every linked account.
This one is nuts.
Ok so my girlfriend switched to Hangouts because the stock messaging app would go to Gallery after viewing an MMS pic instead of going back to messages. Never did get that fixed.
But Hangouts is doing this weird thing where when she opens an MMS pic, it shows it for a second or two, and then switches to an old pic it's getting from some other place.
I uninstalled it, cleared cache and data, re-imported the messages into Hangouts, but nothing fixed it.
Does anyone have any ideas? She's on the stock ROM.
Thanks in advance!
Sent from my HTC Droid DNA using Tapatalk
I had this exact problem before. I'd tap on a new pic and it would instead show one from waaaay back. I thought it had something to do with restoring messages from Titanium Backup so I just deleted the old texts...never found a real fix.
Sent from my SCH-I545 using Tapatalk
BBEgo said:
This one is nuts.
Ok so my girlfriend switched to Hangouts because the stock messaging app would go to Gallery after viewing an MMS pic instead of going back to messages. Never did get that fixed.
But Hangouts is doing this weird thing where when she opens an MMS pic, it shows it for a second or two, and then switches to an old pic it's getting from some other place.
I uninstalled it, cleared cache and data, re-imported the messages into Hangouts, but nothing fixed it.
Does anyone have any ideas? She's on the stock ROM.
Thanks in advance!
Sent from my HTC Droid DNA using Tapatalk
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Click to collapse
Seems to be an under the radar bug. Always happens when a message contains more than one image. Then shows an earlier image instead. Not sure, but every time it seems to be an iPhone sender too. Maybe iPhone users just like to send more pictures!
Sent from my SM-N900V using Tapatalk