Decided to try to call Verizon and again inquire about heat. I was very specific in the inquiry ... basically that I was just checking to see if Verizon had any notes about heat, now that the phone has been out for a while.
The CSR said she did see something about exchanging batteries and would pass me on the tech support as a warranty issue.
The tech support person, after a seriously long hold time, said she reviewed the Verizon trouble database, checked with a teir 2 analyst, and even called HTC.
Not surprisingly (once HTC was involved) she came back with:
1) We recommend people with heat issues use a Vinyl case to help with heat [I guess Vinyl has heat-dissipation capabilities I was not previously aware of]
2) Hard reset the phone
3) If you are streaming and your phone gets hot, stop streaming for a while
4) Buy an extended battery [did that, still gets hot]
5) This is a very powerful processor, so it will get hot.
#5 is the key. It means"we have found the excuse that will get us out of this".
The tech rep said she saw nothing about battery exchange. She acknowledged MANY internet reports about heat, but said that Verizon can only do what HTC says they can do; and that hopefully HTC would take all these reports and develop a software fix that manages the heat better.
So no joy from Verizon, which is killing me because I really want to unlock and root, but am staying away in case the phone is no good. Of course, for all I know, I don't have heat issues, but too many people saying things like "I never go above 105" have me paranoid about my phone (which can get to 115 in regular game play, and once got to 120 in a car). If I knew that "Relocked" wouldn't be an issue if I ever had to warranty in the future, I would go ahead, but ... ugh.
Anyway, in case anyone wanted to know.
Damn talk about a run-around. Normally my phone doesn't get warm until I really start using it...for example...One day just cleaning up the house and streaming Pandora for hours allowed my phone to get fairly warm.
It's never shut down on me or anything but it still is worrisome. Makes me wonder if there is an issue with all these phones but not many people REALLY use them to find out.
Well
My phone has never rebooted on me, and perhaps too many people claiming their usage never gets the phone above X degrees is simply too specific to each person to actually mean anything to anyone else (and all these stories have done, is F'd with my mind, making me think my phone runs hot when maybe it actually doesn't) ...
but, I'll tell you this ...
This is all well and good for a phone released in November. When summer rolls around, and the ambient temperature is no longer low, I think we are going to see a lot of problems and fast. If the standard user gets to 105 in a room that's 70, that means the standard user will start seeing 135 when it is hot out. Those that can get to 115 right now, that's an explosion waiting to happen come July.
I have had two Rezound's. I stream audio all day long at work, either iheart radio or sirius radio online.
Both these services cause ANY phone to get rather warm. I'm not sure what temp my first one went to, but it got so hot in my pocket I thought it was going to burn me. Even using a 2750 batt it was going dead in like 4 hours.
The phone was two weeks old. I called VZ & they wanted to send me a refurb. I told them NFW & they finally agreed to send me a brand new phone. The new phone barely gets warm in the same conditions & that same 2750 battery lasts all day now.
My phone on average use gets about 100-105, 110 if the screen is on and on full brightness for a while. Highest I've seen is 125 when I was using an MHL adapter for over an hour, then the phone shut down. Other than that I haven't seen any shut downs related to heat. I do agree though that come summer, this IS going to be a problem, but hopefully by then they'll have figured out a way to better manage heat... I hope.
Ya know, I think people are losing sight of the fact that the power of these cpus has increased dramatically in only a couple of years. I'm typing this on a dual core 2.2GHz lenovo laptop that has cooling fans, and is running 109f doing very little. Why should we expect a dual core 1.5 jammed into a metal and plastic brick without vent holes, much less fans, to run cool?
Well ...
kierandill said:
Ya know, I think people are losing sight of the fact that the power of these cpus has increased dramatically in only a couple of years. I'm typing this on a dual core 2.2GHz lenovo laptop that has cooling fans, and is running 109f doing very little. Why should we expect a dual core 1.5 jammed into a metal and plastic brick without vent holes, much less fans, to run cool?
Click to expand...
Click to collapse
I agree with that no issues. I suspect a lot of my concerns comes from various people at XDA saying "I stream 1080P while playing Reckless Getaway while listening to Pandora over 1x while on the telephone and my phone never gets any warmer than 32°F/0°C".
Unfortunately, without someone with one of those magic Rezounds standing right next to me, running the same game (for example), there is no way to REALLY know if a phone is operating normally or not.
jdmba said:
This is all well and good for a phone released in November. When summer rolls around, and the ambient temperature is no longer low, I think we are going to see a lot of problems and fast. If the standard user gets to 105 in a room that's 70, that means the standard user will start seeing 135 when it is hot out. Those that can get to 115 right now, that's an explosion waiting to happen come July.
Click to expand...
Click to collapse
I welcome this problem coming in at summertime as they may be forced to replace my rezound with one of the new quad cores or somethin.. dont get me wrong I love this phone but if a defect got me the latest/greatest I'd be all over it..
Related
two rezounds....same problem....
After i had the overheating issues and called vzw they insisted to send another rezound...so now I have two here...one with ics and one without....same batteries and everything
They both overheat the same.......EXACTLY the same.....hmmmmm....makes me think about htc devices....and its not the battery thats overheating...its the phone transferring the heat into the battery.
I got just above 51c and thats uh oh temps for battery on both .....absolutely horrid.
I love the phone but now the corp lady I talked to will have to do something about this..
devilsrogue said:
two rezounds....same problem....
After i had the overheating issues and called vzw they insisted to send another rezound...so now I have two here...one with ics and one without....same batteries and everything
They both overheat the same.......EXACTLY the same.....hmmmmm....makes me think about htc devices....and its not the battery thats overheating...its the phone transferring the heat into the battery.
I got just above 51c and thats uh oh temps for battery on both .....absolutely horrid.
I love the phone but now the corp lady I talked to will have to do something about this..
Click to expand...
Click to collapse
what voltage batteries are they? 3.7v or 3.8v
They are both 3.7...the paint on the batteries is melted too from the heat...you can see silver underneath
devilsrogue said:
They are both 3.7...the paint on the batteries is melted too from the heat...you can see silver underneath
Click to expand...
Click to collapse
Well, if you can't get your phone to work, at least now you can use it as a grenade or something of the sort.
hahahhahahaha yes....that would prob work...except I paid a lot of money for it so Ill let vzw do that
Really am curious now what hardware revision those two phones are, if they share common parts, though it is merely speculation on what could be a cause.
Mind looking? It is the P/N code on the label under the battery, last line. Including letter(s) after a space.
Mine sometimes get hot but nowhere near what you are reporting
Sent from my BAMF! Rezound via Tapatalk 2
That isn't too bad. I have seen 130 degrees F before.
Im ok now...they sent me a gnex ...I know Im going to be happy with it ... The vzw tech even agreed the rezound has a crap battery but all is good besides that. Im gonna flash miui on my gnex and Ill be set to rock
devilsrogue said:
Im ok now...they sent me a gnex ...I know Im going to be happy with it ... The vzw tech even agreed the rezound has a crap battery but all is good besides that. Im gonna flash miui on my gnex and Ill be set to rock
Click to expand...
Click to collapse
Hopefully you won't suffer from signal issues that many do with that phone
Sent from my ADR6425LVW using Tapatalk 2
I do hope so too...but they fixed them according to the 4.04 update....I think its 4.04 lol...but they fixed that
They are both part number
99HNU001-00 XA
It really seems funny both devices that I have are pcd 01/04/12
I wonder how long they sat before PCD got them and refurbished........quality control is bad these days.....
devilsrogue said:
They are both part number
99HNU001-00 XA
Click to expand...
Click to collapse
Parts revision "XA" is the designation of all five units I've asked of people so far with extreme heat issues: your two phones, my first one, and those a couple of other users have.
I don't have extreme heat issues with my current "B" revision phone.
Companies change certain parts in the assembly lines over time to improve the product, e.g. make it cheaper to produce or more efficient. Sounds like a quality control issue in XA models that was addressed in B models and up (if any exist past B yet).
I suspect most anybody that has issues with the phone temperature going over 120F/49C and *staying* up there under moderate or light use, or gets to 131F/55C or more has rev. XA and is more likely to complain of overheating.
Disclaimer: I am no expert by any means and this is still all an educated guess at best. Just from personal experience, I could not find any software or firmware difference between my own XA and B models to account for the different performances in handling heat... Which leaves hardware as the cause.
HTC reps have even stated 120F is the max safe operating temp; that is when the green indicator light flashes. A case could be made that the entire XA line has defective hardware and replaced under warranty, if a poll of users should confirm this, or there is enough evidence from persons that have both models and can isolate all other factors.
PhantasmRezound said:
Parts revision "XA" is the designation of all five units I've asked of people so far with extreme heat issues: your two phones, my first one, and those a couple of other users have.
I don't have extreme heat issues with my current "B" revision phone.
Companies change certain parts in the assembly lines over time to improve the product, e.g. make it cheaper to produce or more efficient. Sounds like a quality control issue in XA models that was addressed in B models and up (if any exist past B yet).
I suspect most anybody that has issues with the phone temperature going over 120F/49C and *staying* up there under moderate or light use, or gets to 131F/55C or more has rev. XA and is more likely to complain of overheating.
Disclaimer: I am no expert by any means and this is still all an educated guess at best. Just from personal experience, I could not find any software or firmware difference between my own XA and B models to account for the different performances in handling heat... Which leaves hardware as the cause.
HTC reps have even stated 120F is the max safe operating temp; that is when the green indicator light flashes. A case could be made that the entire XA line has defective hardware and replaced under warranty, if a poll of users should confirm this, or there is enough evidence from persons that have both models and can isolate all other factors.
Click to expand...
Click to collapse
mine is XA as well and gets pretty hot, 115-120. Maybe its time to get an exchange.
Mine got hot on ics but not on gb.. You should just get a replacement and try hboot reset or you should go to the HTC test menu and do a battery test
*#*#3646#*#*
overheating
I just received a certified preowned device and it could fry an egg with the heat it was producing. It also is an xa. One more thing is I couldn't get it a full charge after a whole night. They're sending me another one hopefully it won't be an xa.
Po1soNNN said:
Mine got hot on ics but not on gb.. You should just get a replacement and try hboot reset or you should go to the HTC test menu and do a battery test
*#*#3646#*#*
Click to expand...
Click to collapse
I typed that in on my rezound, (stock/gb/non rooted or anything) XA part number device and nothing happened.....?
---------- Post added at 12:53 PM ---------- Previous post was at 12:52 PM ----------
PhantasmRezound said:
Parts revision "XA" is the designation of all five units I've asked of people so far with extreme heat issues: your two phones, my first one, and those a couple of other users have.
I don't have extreme heat issues with my current "B" revision phone.
Companies change certain parts in the assembly lines over time to improve the product, e.g. make it cheaper to produce or more efficient. Sounds like a quality control issue in XA models that was addressed in B models and up (if any exist past B yet).
I suspect most anybody that has issues with the phone temperature going over 120F/49C and *staying* up there under moderate or light use, or gets to 131F/55C or more has rev. XA and is more likely to complain of overheating.
Disclaimer: I am no expert by any means and this is still all an educated guess at best. Just from personal experience, I could not find any software or firmware difference between my own XA and B models to account for the different performances in handling heat... Which leaves hardware as the cause.
HTC reps have even stated 120F is the max safe operating temp; that is when the green indicator light flashes. A case could be made that the entire XA line has defective hardware and replaced under warranty, if a poll of users should confirm this, or there is enough evidence from persons that have both models and can isolate all other factors.
Click to expand...
Click to collapse
mine is XA and std and ext 3.7 batts and always gets hot after moderate use for 15min or so. i havent even used the "high performance" power settings in months because I don't want the phone to explode!
I have a rev. B phone that overheats and dies pretty damn quick if you use it. Light web browsing would kick it up to 110-120 degrees, and drain the battery in a matter of a few hours games or anything else graphically intense could send it up to 130, and probably even 140 but I pull my battery before I let that happen.
What I thought was weird was my first replacement phone ran pretty badly too, then I stopped by a Verizon store and got my 3.8v battery switched for a 3.7v and my first phone ran a little better, but the replacement ran perfectly, until the charger port broke.
-.- 2 tries later and this phone is running perfectly, refuses to go over 115 under the most intense load, and the battery lasts for awhile. It's a rev. B phone too.
Seems to me you have to get the right voltage battery for the right hardware.
XA with a 3.7 battery on ICS here. My phone gets so hot that after 10-15 of surfing, i put it back in my pocket and my leg starts sweating. 120F+
Although i shouldn't have to, i've learned to just use it in short bursts. Also, i did NOT have the overheating issues with GB. I just stick with ICS because it is easily 2-3 times faster than GB. I just keep a charger nearby.
Also, on GB, my standard battery would last me until I got home from work. On ICS, my extended battery barely makes it until lunch
When I'm browsing the Internet or doing any lengthening tasks my phone gets hot. Sometimes it gets hot in my pocket even when I'm not using it. Today i played a game on it and it was a little hotter than i think it should be. I'm thinking of taking the phone in.
I was.just getting ready to post something like this. I have never had mine get hot while not in use but def during heavy use at the top back gets hot. I'm not sure what too hot is...
I have to add myself to this list....waiting for bestbuy to get some in so I can exchange it. Mine got hot in my pocket as well and was enough for me to feel it on my leg. I called HTC and they said I would need to send it in....I am sure Best Buy will get them sooner.
Also my wife has one and has not seen this issue.
The funny part about when I called HTC was when the guy asked me to goto a Sprint store and have them try another battery......I started laughing so hard at the guy.....I asked him if he really works for HTC. Then reminded him that this phone does not have a removable battery.....
I have noticed some heat from prolonged use as well. Not quite hot enough that I am concerned, but it is noticeable. I use the battery indicator app and haven't seen the phone go over 100 degrees F, which did happen on the OG EVO while charging with the screen on (GPS, etc). Curious to see if this is widespread.
I noticed this also. While using the car app with the screen on my phone got extremely hot. Once I turned the screen off it cooled down. This kind of defeats the purpose of have a car/navigation app... Right?
Sent from my mighty EVO 4G LTE
WUESTSIDER X!
slayer69 said:
I have to add myself to this list....waiting for bestbuy to get some in so I can exchange it. Mine got hot in my pocket as well and was enough for me to feel it on my leg. I called HTC and they said I would need to send it in....I am sure Best Buy will get them sooner.
Also my wife has one and has not seen this issue.
The funny part about when I called HTC was when the guy asked me to goto a Sprint store and have them try another battery......I started laughing so hard at the guy.....I asked him if he really works for HTC. Then reminded him that this phone does not have a removable battery.....
Click to expand...
Click to collapse
have you seen the teardown of the one s? you can replace the battery. the term "removable battery" is for consumers to know they have easy access to remove or swap out the battery themselves because its placed on the outer casing. a "nonremovable battery" is inside the casing of the phone but is still easily removed and swapped just like any other part of the phone if you have experience taking apart phones, but the only place you would find a spare "nonremovable battery" is at a Sprint repair center. what you did was pretty rude, bro.
http://www.youtube.com/watch?v=b0jGY2N2h1U&feature=player_embedded#!
jump to 3:30
Today my phone got hot while in my pocket. I had other phones do that so I'm not that concern over it and I will most definitely not be bringing it back to Best Buy. People need to be checked out by doctors for OCD.
ImaWinRAR said:
have you seen the teardown of the one s? you can replace the battery. the term "removable battery" is for consumers to know they have easy access to remove or swap out the battery themselves because its placed on the outer casing. a "nonremovable battery" is inside the casing of the phone but is still easily removed and swapped just like any other part of the phone if you have experience taking apart phones, but the only place you would find a spare "nonremovable battery" is at a Sprint repair center. what you did was pretty rude, bro.
http://www.youtube.com/watch?v=b0jGY2N2h1U&feature=player_embedded#!
jump to 3:30
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Click to collapse
I am sorry you didn't see the humor in that....I didn't think it was rude...the tech was laughing too....
Thanks for the info bud. Hope you can forgive me.....lol
slayer69 said:
I am sorry you didn't see the humor in that....I didn't think it was rude...the tech was laughing too....
Thanks for the info bud. Hope you can forgive me.....lol
Click to expand...
Click to collapse
I hope he was being sarcastic when he said you were being rude. I doing think you were rude. But then again, I don't think a lot of things are rude when others think they are.
Sent from my Epic Touch (Blazer ROM) using XDA
benthe1 said:
I hope he was being sarcastic when he said you were being rude. I doing think you were rude. But then again, I don't think a lot of things are rude when others think they are.
Sent from my Epic Touch (Blazer ROM) using XDA
Click to expand...
Click to collapse
LOL its cool.....not my problem if he thinks its rude...that is his issue. I guess you really needed to be on the call....the tech was being funny too....we were talking about using the phone as an on the go iron.....using it to brand other people....all kinds of stuff. I mean my phone was so hot enough to feel the burn through a case and my pants!!!!! talk about scary! lol
Piece of cake to replace the battery (with the proper tools). Judging from the video we could be seeing extended batteries in the future. Now if HTC did something dumb like hardwire the battery in then it wouldn't be possible.
I've noticed mine getting warm, but generally when it's being used. Maybe the Op has an app that's not playing nice. I had that happen once on my OG Evo. Uninstalled the offending app, and never had it happen again.
You have a CPU that's running at 1.5GHz, and is dual core. You run it hard it's going to get hot. Combine that with a high current draw the phone is going to cook. I use SeePU to monitor the usage of the processor. Nice app, caught a couple of apps misbehaving after seeing the bar graph for the CPU getting pegged, and staying there.
http://www.youtube.com/watch?v=LiKpHr8RLBs
here is a break down, essentially comes apart the same way....nice! Much easier actually than the 3d was to take apart.
my phone gets warm when im using 3g data but stays cool if its turned off. i guess with the new lte phones coming out that's normal maybe idk?? anyone think that this is a problem worth worrying about?? only reason im concerned is i paid retail and i want a good phone that's not messed up and if it is i still have time to return.
vacoray said:
When I'm browsing the Internet or doing any lengthening tasks my phone gets hot. Sometimes it gets hot in my pocket even when I'm not using it. Today i played a game on it and it was a little hotter than i think it should be. I'm thinking of taking the phone in.
Click to expand...
Click to collapse
Mine has gotten up to 101.5 degrees. I think it just because it is so thin and the sheer power the device has. My concern is would a case cause one to over heat?. By case I mean one totally enclosed, like a Otterbox.
Sent from my Transformer TF101 using xda premium
maybe the evo really is this summers hottest handset
Mine stays pretty cool,85-90f.Only thing that seems to make it run hotter than that is playing a graphically intensive game like GTAIII.
Mine definitely heats up regularly under several circumstances.
1) Prolonged moderate use.
2) Heavy processor usage (Blood and Glory, Zen Bound, etc)
3) Car Dock. I was testing my battery charger. A stress test of sorts. GPS, Music Streaming, Bluetooth, constant screen on.
I'm using a battery app, and my temps in the car hit 116 degrees easy. (I also live in Florida which doesn't help the heat issue)
I also noticed if I'm playing certain games with the charger plugged in that I'll hover around 100.
I think it's a consequence of the small form factor. I started taking off my TPU case during certain the really hot times to aid in cooling.
slayer69 said:
I am sorry you didn't see the humor in that....I didn't think it was rude...the tech was laughing too....
Thanks for the info bud. Hope you can forgive me.....lol
Click to expand...
Click to collapse
fun and games
Heat
My OG Evo got really hot after i first got it then eventually never got past warm. Might be just new parts need to get worn in a little
both my phone and my wife's get hot the weird thing is that you would think the phone would get hot around the battery but it actually gets hot around the nfc antenna
I just want to say that if you have chronically high temperatures and short battery life, you might want to seriously consider that your phone is defective.
I just replaced my Rezound due to an intermittent problem with the touch screen (the problem only occurred when the phone was hot, lol). I was able to port a nandroid of my old device onto the new one, making sure that radio/kernel versions were identical, and all the problems I ever had are completely gone.
I just used the new phone for over an hour. The temperature is under 100F, and my extended battery is at 90% None of this would have been possible with the old device. I'm beginning to count the touchscreen failure that prompted me to make a warranty call as a blessing.
A lot of time and effort have been expended here to deal with this power-sucking heat problem. I don't know if it's something you can configure away, but I don't believe you shouldn't have to. Some people complain that the Rezound is too hot. When others say it's not so hot, I think we just write that off to the fact that everyone uses the phone differently. Well, I'm thinking maybe it really is just your hot phone that's the problem.
I've seen users dump their application list in the search for the culprit. How much time did Scott Crosler spend mixing and matching kernels to find the cause? It had gotten to the point that I wouldn't talk on the damned thing for more than a few minutes because it was uncomfortable to be holding that hot brick up against my head.
There are threads where people compare the hottest temperatures they've observed on their phones. We take for granted that this phone runs hot. Well, it doesn't. Maybe your phone runs hot, but other phones do not.
This is an expensive device. You'll end up paying hundreds of dollars for it by the time your contract runs out. If your phone's running hot, and you've been looking for the source, or if you've resigned yourself to a phone whose use has to be moderated to keep it from getting too hot or running down the battery prematurely, then I'm here to tell you that you might want to swap that sucker out for another one that works right.
I just got my third fix it rezound where people had similar problems. On the most recent phone, it was really slow, I mean really really slow with everything. It was also having a high heat/excessive drain problem. The guy bought two new phones because he wanted something faster. Unfortunately he had rooted his wife's phone against my advice so they were probably identical.
After I received it and saw the phones behavior I understand why he got a new phone.
The first thing I did was s off it, then I flashed a new RUU and did the entire process twice.
That eliminated almost all of the problems, performance wise it was running great. But the battery was shot. It had just suffered way too much temperature abuse. I put a new battery in it and its like a different phone, its rock solid.
I agree with the guy in the first post. If you've been fighting issues like that, and you flash a stock RUU and are still having problems after trying a new battery (as in one that wasn't in your phone back when the firmware was wonky or when you were running mismatched firmware and patching the broken stuff, send that sucker back. Get a replacement, because its an amazing device when its right.
Sent from my ADR6425LVW using xda premium
I've had 2 this week and sent them both back. The one I have now is my second one which has a messed up front camera that I got back in February. The first one they sent me earlier this week for over 120 degrees just from charging. That was the first one I experienced with actual heat problems... The second one I got yesterday had a seriously screwed up proximity sensor so I put it back in the mail about an hour later. I sent them an email so we will see what they say I'm not really sure what I'm supposed to do, I literally do not have time to worry about a defective phone that I have spent close to 800 dollars on.
platinumrims said:
I've had 2 this week and sent them both back. The one I have now is my second one which has a messed up front camera that I got back in February. The first one they sent me earlier this week for over 120 degrees just from charging. That was the first one I experienced with actual heat problems... The second one I got yesterday had a seriously screwed up proximity sensor so I put it back in the mail about an hour later. I sent them an email so we will see what they say I'm not really sure what I'm supposed to do, I literally do not have time to worry about a defective phone that I have spent close to 800 dollars on.
Click to expand...
Click to collapse
You're heat issues sound kernel related. I was able to make my phone behave the same way with a custom kernel.
loonatik78 said:
You're heat issues sound kernel related. I was able to make my phone behave the same way with a custom kernel.
Click to expand...
Click to collapse
No the phone I have now has no heat issues. I'm saying the CLN replacement they sent me got super hot just from charging. i sent it back lol. It was completely stock
It was revision A, the second one I got with the proximity issues was an XA, the one I currently have is an XE I got it back in Feb
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
nrfitchett4 said:
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
Click to expand...
Click to collapse
Your temps are pretty much normal. Mine will stay around 110 streaming Netflix on 4g which is very good I think. But 120 is supposed to be max but is nothing for this phone
Sent from my Rezound using Tapatalk 2
platinumrims said:
No the phone I have now has no heat issues. I'm saying the CLN replacement they sent me got super hot just from charging. i sent it back lol. It was completely stock
It was revision A, the second one I got with the proximity issues was an XA, the one I currently have is an XE I got it back in Feb
Click to expand...
Click to collapse
I think it definitely is a hardware rev issue. I've got one of the "good" rev B. phones and I rarely see over 100 degrees in a controlled (indoors) environment no matter how hard I push it. My wife's Rezound is a rev. XA "pink button" phone and it gets hot and does all kinds of crazy things I've never seen on mine.
I should also note mine is overclocked at 1836 while hers is bone stock never even been unlocked.
Sent from my ADR6425LVW using xda app-developers app
I am on my third Rezound because of heat issues. I love the phone, but this heat issue has been something a lot of us have been complaining about since the phone came out. Verizon has been good about replacing the phone, but I have lost several batteries because of the heat issue. Once the phone gets to hot, it starts cooking the batteries. At least that was what I told.
I agree that if your phone is overheating, you do want to get it replaced. My third phone heats up when I am watching NFL Redzone. I have not had it overheat like the other phones but it does get quite hot. If I had a complaint about this phone, that would be my one complaint, it gets to hot.
Sent from my Transformer Prime TF201 using Tapatalk 2
Mine heats up when outside and when using screen at 100, but I live in Florida with temps in the 90s, so I come Indie and cool off. It can do a lot in the heat like for short calls and taking pictures but no angry birds on the beach.
Sent from my ADR6425LVW using xda app-developers app
nrfitchett4 said:
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
Click to expand...
Click to collapse
Seems better everywhere. I am doing an apples-to-apples comparison, though. On my home WiFi, the old phone would get up into the 120s with continuous surfing. The replacement phone is almost 20 degrees cooler. It's comfortable to hold, and I'm not constantly wondering if my hand is getting microwaved.
I'm on my second Rezound, and this one gets hot as balls. My original one didn't but I had to get it replaced because the data radio was constantly shutting off due to a botched s-off or it was failing. It will be a year next month that I've had it. I'm probably going to ditch it for one of the Nexus devices soon.
Well VZ sent me some lame email this afternoon apologizing and saying I should get another rezound tomorrow. If this one is messed up I'm taking it to the store and throwing it at someone.
Just out of curiosity what exactly was the touch screen issue you had?
I've felt that when mine get warm/hot the touch screen is either less responsive or inaccurately processes the touch to a different location on the screen.
Is this the problem you (and apparently others) are experiencing?
I guess I'll have to see if I'm still covered to get my four replacement b/c otherwise I really love this phone (as long as I don't go to far from a power source).
A (rezondingly confused) bug
Sent from my subtle and sublime Viperized Rezound.
Hey everyone. I literally just got my G5 in the mail a couple hours ago and went through the setup process. It was plainly obvious that the phone was really hot. Has anyone else noticed this? I don't know if this is a common thing or if it may just be my phone....
My LG G5 is not received.So I don't know.When I get it,I will answer this.
Mine gets a little warm after heavy use and while charging, but I wouldn't call it hot. Try pulling the battery and see if the battery is causing the heat.
Mine also got hot during the setup process. I was adding my gmail account and fiddling around with it while it was charging and it got noticeably hot. Haven't had a problem since then.
I was playing with one in the ATT store and it seemed to be getting warm on the back just to the left of the fingerprint reader (if looking at the back). I wouldn't say it was hot, just warm.
Most phones heat up a bit during setup, just like some do during updating. I'm guessing it may be a little more noticeable with the metal design.
Verizon unit here and mine was also hot when setting up but quickly cooled down. I will add that i did not have my phone plugged in when setting it up.
Mine was really hot during the setup process. If I'm doing nothing with the screen off, it's cool. But doing anything with it, generates more heat than I would like. Taking photos feels like I'm holding a hand warmer.
I read LG isn't aggressively throttling the CPU like Samsung so at this point that's what I'm assuming is going on.
It would be nice if there was a straight forward way to compare temperatures objectively instead of subjective descriptions like warm, little warm, hot, too hot.
Honestly I wouldn't worry about it too much unless it happens after your initial device set up. Normally with the LG's I've noticed that they get hot during a first boot and setup. The only other time I've experienced it like that is if I'm playing a game or on Skype.
whitetyler said:
Hey everyone. I literally just got my G5 in the mail a couple hours ago and went through the setup process. It was plainly obvious that the phone was really hot. Has anyone else noticed this? I don't know if this is a common thing or if it may just be my phone....
Click to expand...
Click to collapse
after setup, (not charging) installing all my apps it got warm but not where i would have to put it down.
it seem that this phone have a lot of problem............... should i go pick up my package?
Verizon user here. I didn't notice anything warm during setup but I noticed on my first test call that after about 10 minutes it was getting warm to the point of being uncomfortable. I've a text message restore running for about 10 minutes now with the display on and the phone is cold to the touch. Not sure what may be causing the temp variances. An unlocked CPU sounds plausible which i'm kind of okay with. Has anyone notice poor call quality. According to the person I was talking to my voice would go through periods of crystal clarity and inaudible garble. Not sure if it was on my end or theirs. I'll return with updates.
Got my My LG G5 from T-Mobile... After 3 days the phone has been overheating, and every 10 seconds it drops Mobile Connection...I went through a plethora of tests with T-Mobile Support and they determined that I need a replacement device...so waiting for the replacement...One other thing, I notice this happened after calling T-Mobile to Unlock the device...So not sure if there is any correlation between my issue and T-Mobiles Unlock App, T-Mobile said the two were not related.
I did factory reset and left for 10 minutes after first boot then setup my credentials and left phone on WiFi for 1 hour before I did start downloading
Sent from my LG-H830 using XDA-Developers mobile app
/message manually redacted/
The only 2 times i had the phone get warm was whdn i setup it up and when i tried to film a 4k video while charging it and it caused the phone to stutter and even the clips stuttered.
I think there are communication problem here, when people mention hot, how hot is it, as different people defines them differently, I know my friends phone is only warm, but he just say hot.
all the LG phones i heard get HOT or overheated. this has been happing for so many years, nothing new.
i notice this 4 years ago with my LG phone. i thought they would have fixed it by now.
umbrokhan said:
all the LG phones i heard get HOT or overheated. this has been happing for so many years, nothing new.
i notice this 4 years ago with my LG phone. i thought they would have fixed it by now.
Click to expand...
Click to collapse
I had the V10 for about 4 months, only get s warm, not hot.
Setup no heat, installing all apps for 20 mins no heat. Lots of photos not heat. Not seeing an issue with over heating
Hi All!!
Most of us dream of getting a top premium phone. But then this dream becomes a nightmare when the phone doesn't work as per our expectations. We start doubting our decision on whether the correct decision was made or not about purchasing the phone.
I don't know about the others but I went through the similar emotions in the past 3 days.
I bought S22+ through Flipkart BBD sale. The phone looked gorgeous when it was unboxed. Since the time I switched on the phone until yesterday, I observed the phone getting warm. Whether I use Camera for 5 mins or be on a phone call, the phone was constantly touching 40-41degrees. I realised that returning the phone is not an option due to the issue I reported. So, very hesitantly I took the phone to service center. Experience there was awesome. The rep was very assuring and said that this may happen if there is some issue with the batch file. He asked me to wait for 20 mins so that they will download the entire phone software again at one go. It was done. The phone is under observation and there is no heating seen as of now be it usage of camera or phone call. Phone temp not crossing 35 deg and the back pannel is relatively cool now. So in case if you are facing the issue, please visit the service center and get the software downloaded again. Hope this will help. I will share my observations soon.
Phone still hitting 41 deg when the camera is in use. Rest everything is fine. Battery, I would say is ok for me as I am not a heavy user.
Checked for software udate and Installed the Sep 1 security patch like 5 mins ago.
Will update soon.
Facing the same issue. Device starts heating even in light usage. Already installed latest software update but no luck!
Bought in BBD sale.
tab1tab said:
Facing the same issue. Device starts heating even in light usage. Already installed latest software update but no luck!
Bought in BBD sale.
Click to expand...
Click to collapse
I understand how heartbreaking it is. Spending so much money and then facing the heating issue. My suggestion is visit the service center and ask them to download the software again. But then don't update it with the Sep 1st security patch. Use it for couple of days and observe and then download the patch. Also avoid playing heavy duty games on it. If it gets warm, just put it aside.
28th Sep
Phone is running just fine. Watching videos does drains the battery out but there is no warm feeling. Recorded videos for 7 mins and the phone felt pretty normal. No heat. I will continue to test the same.
29th Sep update
I installed additional work profile in the phone around 8 AM. When the profile was getting set up, the phone was heating a bit. I let it cool down for a bit. Then for the next couple of hours the phone was constantly hitting 35-36 degree even though there was no application running in the background. So after 5 hours of observation I uninstalled the work profile. It's 40 mins now and phone is resting at good 28 degrees.
Can you tell me which country your phone is made in. Mine is made in Korea and it doesn't heat up.
Also did your phone came with wrap on frame? Mine didn't. I bought from Samsung app a month ago.
Why are you so worried about 35°?
Its normal.
I reside in India and the phone is made in India. I wonder how you got Made in Korea. Where did you purchase your phone from?
No, my phone didn't come with wrap up frame.
Yup. 35° is fine. On my other device even if the the temp goes up to 37° it's still cool. But on this device I have seen phone heating up even at 35°. So, yes, it's a concern for me. I also know may be becuae of the processor or battery it's happening. But that should not happen in the first place as you said it's not happening with your device.
May be we can catch up sometime as I am from the same city, you are from.
Willy_India said:
I reside in India and the phone is made in India. I wonder how you got Made in Korea. Where did you purchase your phone from?
No, my phone didn't come with wrap up frame.
Yup. 35° is fine. On my other device even if the the temp goes up to 37° it's still cool. But on this device I have seen phone heating up even at 35°. So, yes, it's a concern for me. I also know may be becuae of the processor or battery it's happening. But that should not happen in the first place as you said it's not happening with your device.
May be we can catch up sometime as I am from the same city, you are from.
Click to expand...
Click to collapse
Bought S22 plus by exchanging S20 plus on Samsung Shop.(app)
I'm actually from Warangal. Are you sure it's made in India?
Maybe thats why the discounted price, bcoz of the less tax.
I got my S22+ by exchanging my S21FE about a month back, on the back of the box it says Made in Korea and it has never heated I use the Dev check app to monitor for thermals and after prolonged phone calls or video calls or even binge watching movies on OTT, the max I have ever seen is 36-37 degrees
agentsandy007 said:
Can you tell me which country your phone is made in. Mine is made in Korea and it doesn't heat up.
Also did your phone came with wrap on frame? Mine didn't. I bought from Samsung app a month ago.
Why are you so worried about 35°?
Its normal.
Click to expand...
Click to collapse
how u able to exchange it with s20 plus? i haven't found its listed in Samsung website...mine also doesn't have that wrap. I can see Samsung mentioned on their website that devices are made in Korea..
sharonchikku said:
how u able to exchange it with s20 plus? i haven't found its listed in Samsung website...mine also doesn't have that wrap. I can see Samsung mentioned on their website that devices are made in Korea..
Click to expand...
Click to collapse
Maybe they discontinued that exchange offer.
Gave me 30k for S20Plus and 2k for using app.
End price was 53K.
agentsandy007 said:
Maybe they discontinued that exchange offer.
Gave me 30k for S20Plus and 2k for using app.
End price was 53K.
Click to expand...
Click to collapse
i have been checking it for the last few months but it's not showing. my s20 plus got a display issue n decided to exchange it..i think new phones are made in India only..i have asked Samsung why they r mentioned Korea and sent an Indian-made one. even though no difference btw them
I remember the threads about the HTC One M9 "overheating" because of how the SD810 was designed (actually normal temperatures for that specific SOC). People were drenching the SOC in non-conductive thermal paste. It actually kinda worked.
You can't really do anything about it. The bigger problem is that the S22 is both poorly optimized and overheating.
Just as a simple benchmark test (not taking in consideration the Exynos version, becuase it's so far left behind it doesn't even matter anymore) of some SD 8g1 phones.
SG S22/S22+/S22 Ultra: 912K Antutu
Moto Edge 30 Pro: 1040K Antutu
Xiaomi 12 Pro: 1070K Antutu
"We start doubting our decision on whether the correct decision was made or not about purchasing the phone."
No, it really wasn't. It's an overpriced phone that they didn't even bother to properly optimize. In terms of performance it's a whole mid range phone behind the competition.
I don't like to be so negative, but there isn't anything positive to say. I like my Note 9, but it's clear that it's missing some basic features that other phones have by default.
Update - My phone was at the service center for close to 4 days for observation. They recorded 30 mins video and the phone temp went up to 40° via the heat gun. This time the phone was not that hot even at 40°. What the manager said is that if the phone hits 47°+ then probably there is a scope of exchange.
I didn't argue much as everything seemed to be normal when they even checked the phone via some tool they had.
Have been using the phone for 2 days now and it ok now. Not much of heating.
And yeah, Battery is also fine.
Note: I am not a heavy phone user. Hardly plays any game. Uses phone for routine calls and some photography.
sharonchikku said:
i have been checking it for the last few months but it's not showing. my s20 plus got a display issue n decided to exchange it..i think new phones are made in India only..i have asked Samsung why they r mentioned Korea and sent an Indian-made one. even though no difference btw them
Click to expand...
Click to collapse
My S20 plus had green line issue.
Service center denied free display replacement.
Lodged a complaint in consumer court and Samsung CEO help desk.
Samsung gave my phone new screen with frame at a cost of 700₹ labor charge.
I immediately checked for exchange on Amazon, Flipkart and did't find good deals.
Checked Samsung site. There was an exchange offer until August 31.
Grabbed the deal.
Myrmeko said:
I remember the threads about the HTC One M9 "overheating" because of how the SD810 was designed (actually normal temperatures for that specific SOC). People were drenching the SOC in non-conductive thermal paste. It actually kinda worked.
You can't really do anything about it. The bigger problem is that the S22 is both poorly optimized and overheating.
Just as a simple benchmark test (not taking in consideration the Exynos version, becuase it's so far left behind it doesn't even matter anymore) of some SD 8g1 phones.
SG S22/S22+/S22 Ultra: 912K Antutu
Moto Edge 30 Pro: 1040K Antutu
Xiaomi 12 Pro: 1070K Antutu
"We start doubting our decision on whether the correct decision was made or not about purchasing the phone."
No, it really wasn't. It's an overpriced phone that they didn't even bother to properly optimize. In terms of performance it's a whole mid range phone behind the competition.
I don't like to be so negative, but there isn't anything positive to say. I like my Note 9, but it's clear that it's missing some basic features that other phones have by default.
Click to expand...
Click to collapse
Don't believe the numbers from benchmark apps. Some leading phone manufactures are making the phone to perform without throttling when benchmark apps like Antutu or Geekbench etc. are run. This was proved and accepted by few manufactures. My S22+ heated only once and shown a message "your phone is too hot. let it cool down before using multi window again" and the multi window has been closed. That time I was playing a high end game along with using google meet video call opened in PIP. battery was decent I can say. I play games a lot
krishna13 said:
Don't believe the numbers from benchmark apps. Some leading phone manufactures are making the phone to perform without throttling when benchmark apps like Antutu or Geekbench etc. are run. This was proved and accepted by few manufactures. My S22+ heated only once and shown a message "your phone is too hot. let it cool down before using multi window again" and the multi window has been closed. That time I was playing a high end game along with using google meet video call opened in PIP. battery was decent I can say. I play games a lot
Click to expand...
Click to collapse
Yes, Samsung is known to boost performance when it detects benchmarking apps. A developer working at Citra made a build which makes Android think it's actually running Antutu.
Even so, even with the benhc boost, Samsung is still scoring far lower in benchmarks. Samsung is doing the same thing as everybody else and still failing at doing it properly.
Willy_India said:
Hi All!!
Most of us dream of getting a top premium phone. But then this dream becomes a nightmare when the phone doesn't work as per our expectations. We start doubting our decision on whether the correct decision was made or not about purchasing the phone.
I don't know about the others but I went through the similar emotions in the past 3 days.
I bought S22+ through Flipkart BBD sale. The phone looked gorgeous when it was unboxed. Since the time I switched on the phone until yesterday, I observed the phone getting warm. Whether I use Camera for 5 mins or be on a phone call, the phone was constantly touching 40-41degrees. I realised that returning the phone is not an option due to the issue I reported. So, very hesitantly I took the phone to service center. Experience there was awesome. The rep was very assuring and said that this may happen if there is some issue with the batch file. He asked me to wait for 20 mins so that they will download the entire phone software again at one go. It was done. The phone is under observation and there is no heating seen as of now be it usage of camera or phone call. Phone temp not crossing 35 deg and the back pannel is relatively cool now. So in case if you are facing the issue, please visit the service center and get the software downloaded again. Hope this will help. I will share my observations soon.
Click to expand...
Click to collapse
I have purchased s22 plus from an official samsung store in India. I had some heating concerns but I went with it because the experience was awesome. I have not faced any heating issue what so ever. Phone do tend to get heated occasionally and many factors are involved including the surrounding temperature. I had an Iphone 12, that would also get a bit hot while charging. Nothing to report in this case, my unit is working fine.
May be they have worked on the optimization. Battery life is also fine thanks to Snapdragon although 8 gen1 is still not as efficient as some previous iterations but still much better than what I had faced with Exynos. The phone has a large excellent display that will take a but more battery of course as compared to a smaller phone but even with 120hz, it is taking me through the whole day easily. Second 50 percent of the battery percentage is where phone pulls up better screen on time.
There is no way to make the s22+ not heat. At least the units sold in India. Gaming or using camera for more than 5 mins will make it heat up. No matter what you do. I got the phone in BBD sale. Got it exchanged from flipkart too and the second unit also had heating issues. Luckily I am a business user to I don't spend much time playing games or camera, so the issue is barely noticeable in day to day usage to me. But if I go out on a weekend trip, where I will take lots of pics and videos, I know this phone is going to get hot and loose a lot of battery. So I carry powerbank for the situation. Before this I was using Realme GT Neo 2 and that phone never heated up even if video in 4k was recorded for 30 mins straight. I never felt the need to carry powerbank with me too plus realme had 67w fast charging. I just bought this phone cause of samsung name
Willy_India said:
Hi All!!
Most of us dream of getting a top premium phone. But then this dream becomes a nightmare when the phone doesn't work as per our expectations. We start doubting our decision on whether the correct decision was made or not about purchasing the phone.
I don't know about the others but I went through the similar emotions in the past 3 days.
I bought S22+ through Flipkart BBD sale. The phone looked gorgeous when it was unboxed. Since the time I switched on the phone until yesterday, I observed the phone getting warm. Whether I use Camera for 5 mins or be on a phone call, the phone was constantly touching 40-41degrees. I realised that returning the phone is not an option due to the issue I reported. So, very hesitantly I took the phone to service center. Experience there was awesome. The rep was very assuring and said that this may happen if there is some issue with the batch file. He asked me to wait for 20 mins so that they will download the entire phone software again at one go. It was done. The phone is under observation and there is no heating seen as of now be it usage of camera or phone call. Phone temp not crossing 35 deg and the back pannel is relatively cool now. So in case if you are facing the issue, please visit the service center and get the software downloaded again. Hope this will help. I will share my observations soon.
Click to expand...
Click to collapse
hii ali your information is very good and reliable thanks for sharing