Hi All!!
Most of us dream of getting a top premium phone. But then this dream becomes a nightmare when the phone doesn't work as per our expectations. We start doubting our decision on whether the correct decision was made or not about purchasing the phone.
I don't know about the others but I went through the similar emotions in the past 3 days.
I bought S22+ through Flipkart BBD sale. The phone looked gorgeous when it was unboxed. Since the time I switched on the phone until yesterday, I observed the phone getting warm. Whether I use Camera for 5 mins or be on a phone call, the phone was constantly touching 40-41degrees. I realised that returning the phone is not an option due to the issue I reported. So, very hesitantly I took the phone to service center. Experience there was awesome. The rep was very assuring and said that this may happen if there is some issue with the batch file. He asked me to wait for 20 mins so that they will download the entire phone software again at one go. It was done. The phone is under observation and there is no heating seen as of now be it usage of camera or phone call. Phone temp not crossing 35 deg and the back pannel is relatively cool now. So in case if you are facing the issue, please visit the service center and get the software downloaded again. Hope this will help. I will share my observations soon.
Phone still hitting 41 deg when the camera is in use. Rest everything is fine. Battery, I would say is ok for me as I am not a heavy user.
Checked for software udate and Installed the Sep 1 security patch like 5 mins ago.
Will update soon.
Facing the same issue. Device starts heating even in light usage. Already installed latest software update but no luck!
Bought in BBD sale.
tab1tab said:
Facing the same issue. Device starts heating even in light usage. Already installed latest software update but no luck!
Bought in BBD sale.
Click to expand...
Click to collapse
I understand how heartbreaking it is. Spending so much money and then facing the heating issue. My suggestion is visit the service center and ask them to download the software again. But then don't update it with the Sep 1st security patch. Use it for couple of days and observe and then download the patch. Also avoid playing heavy duty games on it. If it gets warm, just put it aside.
28th Sep
Phone is running just fine. Watching videos does drains the battery out but there is no warm feeling. Recorded videos for 7 mins and the phone felt pretty normal. No heat. I will continue to test the same.
29th Sep update
I installed additional work profile in the phone around 8 AM. When the profile was getting set up, the phone was heating a bit. I let it cool down for a bit. Then for the next couple of hours the phone was constantly hitting 35-36 degree even though there was no application running in the background. So after 5 hours of observation I uninstalled the work profile. It's 40 mins now and phone is resting at good 28 degrees.
Can you tell me which country your phone is made in. Mine is made in Korea and it doesn't heat up.
Also did your phone came with wrap on frame? Mine didn't. I bought from Samsung app a month ago.
Why are you so worried about 35°?
Its normal.
I reside in India and the phone is made in India. I wonder how you got Made in Korea. Where did you purchase your phone from?
No, my phone didn't come with wrap up frame.
Yup. 35° is fine. On my other device even if the the temp goes up to 37° it's still cool. But on this device I have seen phone heating up even at 35°. So, yes, it's a concern for me. I also know may be becuae of the processor or battery it's happening. But that should not happen in the first place as you said it's not happening with your device.
May be we can catch up sometime as I am from the same city, you are from.
Willy_India said:
I reside in India and the phone is made in India. I wonder how you got Made in Korea. Where did you purchase your phone from?
No, my phone didn't come with wrap up frame.
Yup. 35° is fine. On my other device even if the the temp goes up to 37° it's still cool. But on this device I have seen phone heating up even at 35°. So, yes, it's a concern for me. I also know may be becuae of the processor or battery it's happening. But that should not happen in the first place as you said it's not happening with your device.
May be we can catch up sometime as I am from the same city, you are from.
Click to expand...
Click to collapse
Bought S22 plus by exchanging S20 plus on Samsung Shop.(app)
I'm actually from Warangal. Are you sure it's made in India?
Maybe thats why the discounted price, bcoz of the less tax.
I got my S22+ by exchanging my S21FE about a month back, on the back of the box it says Made in Korea and it has never heated I use the Dev check app to monitor for thermals and after prolonged phone calls or video calls or even binge watching movies on OTT, the max I have ever seen is 36-37 degrees
agentsandy007 said:
Can you tell me which country your phone is made in. Mine is made in Korea and it doesn't heat up.
Also did your phone came with wrap on frame? Mine didn't. I bought from Samsung app a month ago.
Why are you so worried about 35°?
Its normal.
Click to expand...
Click to collapse
how u able to exchange it with s20 plus? i haven't found its listed in Samsung website...mine also doesn't have that wrap. I can see Samsung mentioned on their website that devices are made in Korea..
sharonchikku said:
how u able to exchange it with s20 plus? i haven't found its listed in Samsung website...mine also doesn't have that wrap. I can see Samsung mentioned on their website that devices are made in Korea..
Click to expand...
Click to collapse
Maybe they discontinued that exchange offer.
Gave me 30k for S20Plus and 2k for using app.
End price was 53K.
agentsandy007 said:
Maybe they discontinued that exchange offer.
Gave me 30k for S20Plus and 2k for using app.
End price was 53K.
Click to expand...
Click to collapse
i have been checking it for the last few months but it's not showing. my s20 plus got a display issue n decided to exchange it..i think new phones are made in India only..i have asked Samsung why they r mentioned Korea and sent an Indian-made one. even though no difference btw them
I remember the threads about the HTC One M9 "overheating" because of how the SD810 was designed (actually normal temperatures for that specific SOC). People were drenching the SOC in non-conductive thermal paste. It actually kinda worked.
You can't really do anything about it. The bigger problem is that the S22 is both poorly optimized and overheating.
Just as a simple benchmark test (not taking in consideration the Exynos version, becuase it's so far left behind it doesn't even matter anymore) of some SD 8g1 phones.
SG S22/S22+/S22 Ultra: 912K Antutu
Moto Edge 30 Pro: 1040K Antutu
Xiaomi 12 Pro: 1070K Antutu
"We start doubting our decision on whether the correct decision was made or not about purchasing the phone."
No, it really wasn't. It's an overpriced phone that they didn't even bother to properly optimize. In terms of performance it's a whole mid range phone behind the competition.
I don't like to be so negative, but there isn't anything positive to say. I like my Note 9, but it's clear that it's missing some basic features that other phones have by default.
Update - My phone was at the service center for close to 4 days for observation. They recorded 30 mins video and the phone temp went up to 40° via the heat gun. This time the phone was not that hot even at 40°. What the manager said is that if the phone hits 47°+ then probably there is a scope of exchange.
I didn't argue much as everything seemed to be normal when they even checked the phone via some tool they had.
Have been using the phone for 2 days now and it ok now. Not much of heating.
And yeah, Battery is also fine.
Note: I am not a heavy phone user. Hardly plays any game. Uses phone for routine calls and some photography.
sharonchikku said:
i have been checking it for the last few months but it's not showing. my s20 plus got a display issue n decided to exchange it..i think new phones are made in India only..i have asked Samsung why they r mentioned Korea and sent an Indian-made one. even though no difference btw them
Click to expand...
Click to collapse
My S20 plus had green line issue.
Service center denied free display replacement.
Lodged a complaint in consumer court and Samsung CEO help desk.
Samsung gave my phone new screen with frame at a cost of 700₹ labor charge.
I immediately checked for exchange on Amazon, Flipkart and did't find good deals.
Checked Samsung site. There was an exchange offer until August 31.
Grabbed the deal.
Myrmeko said:
I remember the threads about the HTC One M9 "overheating" because of how the SD810 was designed (actually normal temperatures for that specific SOC). People were drenching the SOC in non-conductive thermal paste. It actually kinda worked.
You can't really do anything about it. The bigger problem is that the S22 is both poorly optimized and overheating.
Just as a simple benchmark test (not taking in consideration the Exynos version, becuase it's so far left behind it doesn't even matter anymore) of some SD 8g1 phones.
SG S22/S22+/S22 Ultra: 912K Antutu
Moto Edge 30 Pro: 1040K Antutu
Xiaomi 12 Pro: 1070K Antutu
"We start doubting our decision on whether the correct decision was made or not about purchasing the phone."
No, it really wasn't. It's an overpriced phone that they didn't even bother to properly optimize. In terms of performance it's a whole mid range phone behind the competition.
I don't like to be so negative, but there isn't anything positive to say. I like my Note 9, but it's clear that it's missing some basic features that other phones have by default.
Click to expand...
Click to collapse
Don't believe the numbers from benchmark apps. Some leading phone manufactures are making the phone to perform without throttling when benchmark apps like Antutu or Geekbench etc. are run. This was proved and accepted by few manufactures. My S22+ heated only once and shown a message "your phone is too hot. let it cool down before using multi window again" and the multi window has been closed. That time I was playing a high end game along with using google meet video call opened in PIP. battery was decent I can say. I play games a lot
krishna13 said:
Don't believe the numbers from benchmark apps. Some leading phone manufactures are making the phone to perform without throttling when benchmark apps like Antutu or Geekbench etc. are run. This was proved and accepted by few manufactures. My S22+ heated only once and shown a message "your phone is too hot. let it cool down before using multi window again" and the multi window has been closed. That time I was playing a high end game along with using google meet video call opened in PIP. battery was decent I can say. I play games a lot
Click to expand...
Click to collapse
Yes, Samsung is known to boost performance when it detects benchmarking apps. A developer working at Citra made a build which makes Android think it's actually running Antutu.
Even so, even with the benhc boost, Samsung is still scoring far lower in benchmarks. Samsung is doing the same thing as everybody else and still failing at doing it properly.
Willy_India said:
Hi All!!
Most of us dream of getting a top premium phone. But then this dream becomes a nightmare when the phone doesn't work as per our expectations. We start doubting our decision on whether the correct decision was made or not about purchasing the phone.
I don't know about the others but I went through the similar emotions in the past 3 days.
I bought S22+ through Flipkart BBD sale. The phone looked gorgeous when it was unboxed. Since the time I switched on the phone until yesterday, I observed the phone getting warm. Whether I use Camera for 5 mins or be on a phone call, the phone was constantly touching 40-41degrees. I realised that returning the phone is not an option due to the issue I reported. So, very hesitantly I took the phone to service center. Experience there was awesome. The rep was very assuring and said that this may happen if there is some issue with the batch file. He asked me to wait for 20 mins so that they will download the entire phone software again at one go. It was done. The phone is under observation and there is no heating seen as of now be it usage of camera or phone call. Phone temp not crossing 35 deg and the back pannel is relatively cool now. So in case if you are facing the issue, please visit the service center and get the software downloaded again. Hope this will help. I will share my observations soon.
Click to expand...
Click to collapse
I have purchased s22 plus from an official samsung store in India. I had some heating concerns but I went with it because the experience was awesome. I have not faced any heating issue what so ever. Phone do tend to get heated occasionally and many factors are involved including the surrounding temperature. I had an Iphone 12, that would also get a bit hot while charging. Nothing to report in this case, my unit is working fine.
May be they have worked on the optimization. Battery life is also fine thanks to Snapdragon although 8 gen1 is still not as efficient as some previous iterations but still much better than what I had faced with Exynos. The phone has a large excellent display that will take a but more battery of course as compared to a smaller phone but even with 120hz, it is taking me through the whole day easily. Second 50 percent of the battery percentage is where phone pulls up better screen on time.
There is no way to make the s22+ not heat. At least the units sold in India. Gaming or using camera for more than 5 mins will make it heat up. No matter what you do. I got the phone in BBD sale. Got it exchanged from flipkart too and the second unit also had heating issues. Luckily I am a business user to I don't spend much time playing games or camera, so the issue is barely noticeable in day to day usage to me. But if I go out on a weekend trip, where I will take lots of pics and videos, I know this phone is going to get hot and loose a lot of battery. So I carry powerbank for the situation. Before this I was using Realme GT Neo 2 and that phone never heated up even if video in 4k was recorded for 30 mins straight. I never felt the need to carry powerbank with me too plus realme had 67w fast charging. I just bought this phone cause of samsung name
Willy_India said:
Hi All!!
Most of us dream of getting a top premium phone. But then this dream becomes a nightmare when the phone doesn't work as per our expectations. We start doubting our decision on whether the correct decision was made or not about purchasing the phone.
I don't know about the others but I went through the similar emotions in the past 3 days.
I bought S22+ through Flipkart BBD sale. The phone looked gorgeous when it was unboxed. Since the time I switched on the phone until yesterday, I observed the phone getting warm. Whether I use Camera for 5 mins or be on a phone call, the phone was constantly touching 40-41degrees. I realised that returning the phone is not an option due to the issue I reported. So, very hesitantly I took the phone to service center. Experience there was awesome. The rep was very assuring and said that this may happen if there is some issue with the batch file. He asked me to wait for 20 mins so that they will download the entire phone software again at one go. It was done. The phone is under observation and there is no heating seen as of now be it usage of camera or phone call. Phone temp not crossing 35 deg and the back pannel is relatively cool now. So in case if you are facing the issue, please visit the service center and get the software downloaded again. Hope this will help. I will share my observations soon.
Click to expand...
Click to collapse
hii ali your information is very good and reliable thanks for sharing
Related
Decided to try to call Verizon and again inquire about heat. I was very specific in the inquiry ... basically that I was just checking to see if Verizon had any notes about heat, now that the phone has been out for a while.
The CSR said she did see something about exchanging batteries and would pass me on the tech support as a warranty issue.
The tech support person, after a seriously long hold time, said she reviewed the Verizon trouble database, checked with a teir 2 analyst, and even called HTC.
Not surprisingly (once HTC was involved) she came back with:
1) We recommend people with heat issues use a Vinyl case to help with heat [I guess Vinyl has heat-dissipation capabilities I was not previously aware of]
2) Hard reset the phone
3) If you are streaming and your phone gets hot, stop streaming for a while
4) Buy an extended battery [did that, still gets hot]
5) This is a very powerful processor, so it will get hot.
#5 is the key. It means"we have found the excuse that will get us out of this".
The tech rep said she saw nothing about battery exchange. She acknowledged MANY internet reports about heat, but said that Verizon can only do what HTC says they can do; and that hopefully HTC would take all these reports and develop a software fix that manages the heat better.
So no joy from Verizon, which is killing me because I really want to unlock and root, but am staying away in case the phone is no good. Of course, for all I know, I don't have heat issues, but too many people saying things like "I never go above 105" have me paranoid about my phone (which can get to 115 in regular game play, and once got to 120 in a car). If I knew that "Relocked" wouldn't be an issue if I ever had to warranty in the future, I would go ahead, but ... ugh.
Anyway, in case anyone wanted to know.
Damn talk about a run-around. Normally my phone doesn't get warm until I really start using it...for example...One day just cleaning up the house and streaming Pandora for hours allowed my phone to get fairly warm.
It's never shut down on me or anything but it still is worrisome. Makes me wonder if there is an issue with all these phones but not many people REALLY use them to find out.
Well
My phone has never rebooted on me, and perhaps too many people claiming their usage never gets the phone above X degrees is simply too specific to each person to actually mean anything to anyone else (and all these stories have done, is F'd with my mind, making me think my phone runs hot when maybe it actually doesn't) ...
but, I'll tell you this ...
This is all well and good for a phone released in November. When summer rolls around, and the ambient temperature is no longer low, I think we are going to see a lot of problems and fast. If the standard user gets to 105 in a room that's 70, that means the standard user will start seeing 135 when it is hot out. Those that can get to 115 right now, that's an explosion waiting to happen come July.
I have had two Rezound's. I stream audio all day long at work, either iheart radio or sirius radio online.
Both these services cause ANY phone to get rather warm. I'm not sure what temp my first one went to, but it got so hot in my pocket I thought it was going to burn me. Even using a 2750 batt it was going dead in like 4 hours.
The phone was two weeks old. I called VZ & they wanted to send me a refurb. I told them NFW & they finally agreed to send me a brand new phone. The new phone barely gets warm in the same conditions & that same 2750 battery lasts all day now.
My phone on average use gets about 100-105, 110 if the screen is on and on full brightness for a while. Highest I've seen is 125 when I was using an MHL adapter for over an hour, then the phone shut down. Other than that I haven't seen any shut downs related to heat. I do agree though that come summer, this IS going to be a problem, but hopefully by then they'll have figured out a way to better manage heat... I hope.
Ya know, I think people are losing sight of the fact that the power of these cpus has increased dramatically in only a couple of years. I'm typing this on a dual core 2.2GHz lenovo laptop that has cooling fans, and is running 109f doing very little. Why should we expect a dual core 1.5 jammed into a metal and plastic brick without vent holes, much less fans, to run cool?
Well ...
kierandill said:
Ya know, I think people are losing sight of the fact that the power of these cpus has increased dramatically in only a couple of years. I'm typing this on a dual core 2.2GHz lenovo laptop that has cooling fans, and is running 109f doing very little. Why should we expect a dual core 1.5 jammed into a metal and plastic brick without vent holes, much less fans, to run cool?
Click to expand...
Click to collapse
I agree with that no issues. I suspect a lot of my concerns comes from various people at XDA saying "I stream 1080P while playing Reckless Getaway while listening to Pandora over 1x while on the telephone and my phone never gets any warmer than 32°F/0°C".
Unfortunately, without someone with one of those magic Rezounds standing right next to me, running the same game (for example), there is no way to REALLY know if a phone is operating normally or not.
jdmba said:
This is all well and good for a phone released in November. When summer rolls around, and the ambient temperature is no longer low, I think we are going to see a lot of problems and fast. If the standard user gets to 105 in a room that's 70, that means the standard user will start seeing 135 when it is hot out. Those that can get to 115 right now, that's an explosion waiting to happen come July.
Click to expand...
Click to collapse
I welcome this problem coming in at summertime as they may be forced to replace my rezound with one of the new quad cores or somethin.. dont get me wrong I love this phone but if a defect got me the latest/greatest I'd be all over it..
well here is my issue , i got a white GNote on the release date , was lagging & doing some strange things like switch to vibrate mode from max volume or going to sound from vibrate so i went ot he store ended up getting it replaced & got a candy shell case with it , i noticed the phone getting hot within 15 to 20 minutes of turning it on & i can feel the heat a little through out the case its coming from the top left corner or the top part in general also noticed while on a phone call with the background in brown color some lines across the screen so anyone else noticed that or am i just having bad luck & need to go back to at&t & try my luck with another one & anyone noticed that the white one lagging more than the black one , please help , any advice will help since one store yesterday treated me badly & told me to go to my original store . thank you all for any advice you might be able to give me .
In a word: No. I've had none of these issues.
Sent from my AT&T Samsung Galaxy Note using the XDA Premium app.
My note gets hot as well, especially when taking a video for a few minutes. I only have a flip case so the back cover is stock. I assume the heat is from the cpu area (top left?) Under normal use heat is ok. I also noticed that the video recording and play back is not smooth, even with most apps off. Hopefully an OS upgrade will help. These N American Notes have the qualcomm cpu which seems to perform slower.
RNC
Take the thing back and demand a new one, no it should not get that hot. I use the s**t out of mine (battery last 8 hours) and it never ever gets hot. I have a white one and the thing has yet to lag and is super fast, do not miss my SGS2 at all. Well, I do miss CM9 but now I'm getting O/T.
Take it back ASAP.
just put that flip case on and notice it is getting pretty warm quick while using it for a while. i bought mine here in xda dont think i can take it to a store for return !!!
I can feel some warmth coming from mine right now, and my Streak used to do the same.
I've noticed mine gets hot right below the camera when multitasking for a while, or playing a graphics intense game like shadowgun or dead space, usually right after I finish with the game, close it and it will be hot and will start to cool down within 5 minutes. I also have a speck candyshell case in my black note. I might go and replace it if it keeps happening.
Sent from my 1.8ghz Galaxy Note!
Mine gets warm under heavy use, but never hot. Not using a case right now.
Issue Fixed
ok here is what i did . i called tech support my luck ended with a very nice guy but he didnt know nothing about nothing , lol at least i got that feeling , i demanded a note in my account that will force the store to replace the phone , went down to the store explained to them that i was treated badly by one of their reps , they deeply apologized & i told them what tech support said which was 3 majic words. CUSTOMER / BUYER REMORSE PERIOD , which means you dont have to give them a reason to want an exchange based on at&t policy , NO REASON AT ALL, just tell them you are not liking this headset & they have to replace it no questions asked , once i said that they tried to make me happy & i ended up with another one plus some credits on my bill, plus a new Moshi screen protector LOL. thank you all for the help.
Stevieboy02008 said:
ok here is what i did . i called tech support my luck ended with a very nice guy but he didnt know nothing about nothing , lol at least i got that feeling , i demanded a note in my account that will force the store to replace the phone , went down to the store explained to them that i was treated badly by one of their reps , they deeply apologized & i told them what tech support said which was 3 majic words. CUSTOMER / BUYER REMORSE PERIOD , which means you dont have to give them a reason to want an exchange based on at&t policy , NO REASON AT ALL, just tell them you are not liking this headset & they have to replace it no questions asked , once i said that they tried to make me happy & i ended up with another one plus some credits on my bill, plus a new Moshi screen protector LOL. thank you all for the help.
Click to expand...
Click to collapse
Do you think you'll be able to test it with some gaming, multitasking with a bunch of apps open and surf the web at the same time and report back if it gets hot or if it doesn't, I want to know if is a normal dual core thing or if is something bad with mine.
Sent from my 1.8ghz Galaxy Note!
Stevieboy02008 said:
well here is my issue , i got a white GNote on the release date , was lagging & doing some strange things like switch to vibrate mode from max volume or going to sound from vibrate so i went ot he store ended up getting it replaced & got a candy shell case with it , i noticed the phone getting hot within 15 to 20 minutes of turning it on & i can feel the heat a little through out the case its coming from the top left corner or the top part in general also noticed while on a phone call with the background in brown color some lines across the screen so anyone else noticed that or am i just having bad luck & need to go back to at&t & try my luck with another one & anyone noticed that the white one lagging more than the black one , please help , any advice will help since one store yesterday treated me badly & told me to go to my original store . thank you all for any advice you might be able to give me .
Click to expand...
Click to collapse
The battery cover gets very hot when charging, just after 15-20 mins this sucks... this will be my 3rd Note if I swap it out, still within 30 days.
Sent from my SAMSUNG-SGH-I717 using xda premium
roloracer said:
I've noticed mine gets hot right below the camera when multitasking for a while, or playing a graphics intense game like shadowgun or dead space, usually right after I finish with the game, close it and it will be hot and will start to cool down within 5 minutes. I also have a speck candyshell case in my black note. I might go and replace it if it keeps happening.
Sent from my 1.8ghz Galaxy Note!
Click to expand...
Click to collapse
Hey rolo,
How hot is ur galaxy note after roughly 6-8minutes of shadowgun gaming?
I don't notice mine reaching a really high temperature,lets say "warm"? Not Hot as in really hot e.g. streaming HD movies for 6-10minutes.... Does ur note goes that hot by streaming HD vids?
zdrew said:
Hey rolo,
How hot is ur galaxy note after roughly 6-8minutes of shadowgun gaming?
I don't notice mine reaching a really high temperature,lets say "warm"? Not Hot as in really hot e.g. streaming HD movies for 6-10minutes.... Does ur note goes that hot by streaming HD vids?
Click to expand...
Click to collapse
I just watched a 30 minute video on You Tube in HD (wow btw) (kony 2012) and my note got warm, just warm. Checked the battery temp thru setcpu app and it was at 88' F.
bbgt2 said:
I just watched a 30 minute video on You Tube in HD (wow btw) (kony 2012) and my note got warm, just warm. Checked the battery temp thru setcpu app and it was at 88' F.
Click to expand...
Click to collapse
I will check that video out and post the results to see if my phone proves to have a heat issue as well.
Kony 2012 is certainly a brilliant documentary...would love to donate and get the action kit as well. Here's my battery report. Initially at 73.4F and reach a temp of 81.86F.
TS...did u manage to exchange ur note to solve this issue?
Sent from my SAMSUNG-SGH-I717 using xda premium
ok 2 & half days with my 3rd note
ok here it is , the last one i got was from a new shippment to at&t not the initial release , its working fine gets barely warm. not hot used it yesterday using the GPS for 2 hours drive straight didnt notice that it was hot or anything like that , so i guess the first ones that i had was just lemons. so im a happy camper now , will keep you guys posted if any of that change , & like i said if anyone just not too happy with their phone you have that buyers remorse period that you dont even need to give them a reason to why you want another one . thank you all for all the help
Envy Diz said:
The battery cover gets very hot when charging, just after 15-20 mins this sucks... this will be my 3rd Note if I swap it out, still within 30 days.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Maybe your battery charger is bad, mine does not get hot charging, just hot when I run 3 apps at the same time in the car.
WAZE, A OK RADIO, and DAILY ROADS VOYAGER.
StarLog said:
Maybe your battery charger is bad, mine does not get hot charging, just hot when I run 3 apps at the same time in the car.
WAZE, A OK RADIO, and DAILY ROADS VOYAGER.
Click to expand...
Click to collapse
3 different phones though, 3 different batteries?
Sent from my SAMSUNG-SGH-I717 using xda premium
zdrew said:
Hey rolo,
How hot is ur galaxy note after roughly 6-8minutes of shadowgun gaming?
I don't notice mine reaching a really high temperature,lets say "warm"? Not Hot as in really hot e.g. streaming HD movies for 6-10minutes.... Does ur note goes that hot by streaming HD vids?
Click to expand...
Click to collapse
Ok so Im almost convinced that the mayor contributor for heating the phone isn't the processor, but the screen! My phone while in idle in my pocket sits about 84f, I surf the web for 10 minutes and the phone was at 95f, on top of that I played shadowgun for about 5 minutes on top of that and got it to 100f, now I took the case off and put it in my car ac vent with the backplate against it and it wouldn't drop temperature, flipped it over so the screen would be against the cold air and within one minute the internal temperature of the battery had dropped to 93f just by cooling down the screen, Im on xda now and it dropped a few more degrees, granted Im running an overclock kernel at 1.75ghz at the moment so that might add to the temps my phone is putting out, gonna flash the stock kernel back in tonight and test and see if there's any difference.
Sent from my 1.8ghz Galaxy Note!
Stevieboy02008 said:
ok here it is , the last one i got was from a new shippment to at&t not the initial release , its working fine gets barely warm. not hot used it yesterday using the GPS for 2 hours drive straight didnt notice that it was hot or anything like that , so i guess the first ones that i had was just lemons. so im a happy camper now , will keep you guys posted if any of that change , & like i said if anyone just not too happy with their phone you have that buyers remorse period that you dont even need to give them a reason to why you want another one . thank you all for all the help
Click to expand...
Click to collapse
Get battery spy and test your new phone and let us know what temp readings you get.
Sent from my 1.8ghz Galaxy Note!
It's hard for me to imagine a Sony product that isn't made of the highest quality.
When browsing around the Sony forums and other places on the net, I keep seeing the same complaints. The magnetic charging ports are falling out which is allowing water to leak into the phone, ruining the phone. The phone also shuts down after downloading a lot of data over LTE or recording with the camera, due to overheating. I also see reports of people being unable to hold conversations because one party can not hear the other.
Are these people over exaggerating or are these real complaints? I was just ready to pull the trigger on one when I started seeing all of this stuff. Can anyone chime in that has had their phone over 1 month and has ZERO issues with it? Maybe there are just a select few that got a bad batch or something.
If you post can you also please post when you bought the phone or when you think it was manufactured. Maybe we can narrow this down to a time frame or specific region.
Just try to buy week 22 or higer (you have a little sticker that you pull out in sdcard compartment.
Yes, there are some things that we wouldn't expect from Sony but that was older batches.
I can record 5 min 4K video so can't see problem here.
All other manufacturers limited 4K to 5min, that's why they didn't have same problems.
Sony decided not to limit duration, so sometimes there will be overheating msg and closing camera.
I don't have any problem you said, I know for those guys and I'm sure that's all true but that's not general flaw and issue, that's perfectly normal...
If you aren't satisfied with Z2 you can always return in or change for another device...
Sent from my D6503 using Tapatalk
I came from M8 and S5, after having the z2 for 2 months, there are couple things I really don't like about the z2, it is noticeably slower, say you click on the camera icon, it doesn't come on instantaneously, the in call voice quality and speaker phone are only ok, not great, volume is a bit on the low side.
The in call quality and dim volume is a deal breaker for me, I am looking to switch to the G3 or Note 4.
funky0308 said:
Just try to buy week 22 or higer (you have a little sticker that you pull out in sdcard compartment.
Yes, there are some things that we wouldn't expect from Sony but that was older batches.
I can record 5 min 4K video so can't see problem here.
All other manufacturers limited 4K to 5min, that's why they didn't have same problems.
Sony decided not to limit duration, so sometimes there will be overheating msg and closing camera.
I don't have any problem you said, I know for those guys and I'm sure that's all true but that's not general flaw and issue, that's perfectly normal...
If you aren't satisfied with Z2 you can always return in or change for another device...
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
Well a huge problem is that I live in the USA and Sony will not cover any manufacture defect because there is zero warranty coverage in the US. I went through this with a Motorola phone I bought from Canada once.
So how long have you had your phone? Do you use the magnetic charging connector at all?
coolmingli said:
I came from M8 and S5, after having the z2 for 2 months, there are couple things I really don't like about the z2, it is noticeably slower, say you click on the camera icon, it doesn't come on instantaneously, the in call voice quality and speaker phone are only ok, not great, volume is a bit on the low side.
The in call quality and dim volume is a deal breaker for me, I am looking to switch to the G3 or Note 4.
Click to expand...
Click to collapse
How long ago did you buy your device? Was it a newer one? I really don't want to get the g3 but it looks like I may be forced to
seh6183 said:
It's hard for me to imagine a Sony product that isn't made of the highest quality.
When browsing around the Sony forums and other places on the net, I keep seeing the same complaints. The magnetic charging ports are falling out which is allowing water to leak into the phone, ruining the phone. The phone also shuts down after downloading a lot of data over LTE or recording with the camera, due to overheating. I also see reports of people being unable to hold conversations because one party can not hear the other.
Are these people over exaggerating or are these real complaints? I was just ready to pull the trigger on one when I started seeing all of this stuff. Can anyone chime in that has had their phone over 1 month and has ZERO issues with it? Maybe there are just a select few that got a bad batch or something.
If you post can you also please post when you bought the phone or when you think it was manufactured. Maybe we can narrow this down to a time frame or specific region.
Click to expand...
Click to collapse
Lets not foget that fact that usually theres only people posting with problems. ofcourse it looks like alot problems when only they post who got issues with their phone.
im having week 20 phone without any issues.
Lawido said:
Lets not foget that fact that usually theres only people posting with problems. ofcourse it looks like alot problems when only they post who got issues with their phone.
im having week 20 phone without any issues.
Click to expand...
Click to collapse
Yea I know that's why I wanted to ask around and see how many people weren't having problems. To me its got the best specs by far of any phone. I think the sound issues and maybe a bit of lag can be fixed with custom roms and what not. I just don't want to end up with the charging port popping out and then I don't realize it and go for a swim. The phone is going to cost me a lot of money and I won't have a warranty.
seh6183 said:
Well a huge problem is that I live in the USA and Sony will not cover any manufacture defect because there is zero warranty coverage in the US. I went through this with a Motorola phone I bought from Canada once.
So how long have you had your phone? Do you use the magnetic charging connector at all?
Click to expand...
Click to collapse
My advice - don't pay 600-800$ for device without warranty.
You never know..
I have device for a two months, I had Z1 (still have it) and I don't have any problems with both.
I totally agree with that post - nobody will open thread - my device is working perfectly -
All you can see here is problems and guys seeking for help but that doesn't mean it's faulty device.
As I said, I'm perfectly satisfied with Xperia Line and will buy Z3 as well...
That will be perfect device
Sent from my D6503 using Tapatalk
funky0308 said:
My advice - don't pay 600-800$ for device without warranty.
You never know..
I have device for a two months, I had Z1 (still have it) and I don't have any problems with both.
I totally agree with that post - nobody will open thread - my device is working perfectly -
All you can see here is problems and guys seeking for help but that doesn't mean it's faulty device.
As I said, I'm perfectly satisfied with Xperia Line and will buy Z3 as well...
That will be perfect device
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
Im thinking about getting it and getting an aftermarket warranty like squaretrade.
seh6183 said:
Well a huge problem is that I live in the USA and Sony will not cover any manufacture defect because there is zero warranty coverage in the US. I went through this with a Motorola phone I bought from Canada once.
So how long have you had your phone? Do you use the magnetic charging connector at all?
Click to expand...
Click to collapse
i've had my phone for over 2 months batch no 14w17 no single fault works flawlessly can record 4k up to 9 mins and doesn't shut down till i turn it off myself and then the warning kicks in i reckon others having problems have conflicting apps downloaded and they just don't know it yet i use the charging dock from day one nothing has pulled out i submerge the phone in water a lot no leaks the phone does exactly what the whitepaper says i use a 64gb sandisc sdhc sd card
yomo22 said:
i've had my phone for over 2 months batch no 14w17 no single fault works flawlessly can record 4k up to 9 mins and doesn't shut down till i turn it off myself and then the warning kicks in i reckon others having problems have conflicting apps downloaded and they just don't know it yet i use the charging dock from day one nothing has pulled out i submerge the phone in water a lot no leaks the phone does exactly what the whitepaper says i use a 64gb sandisc sdhc sd card
Click to expand...
Click to collapse
Well that sounds absolutely great! I just ordered a white one from Amazon.com after reading all the great reviews on it. People are saying its the best phone they have ever used. I also picked up a charging dock. May need to get a second one but we will see. Does the phone come with a magnetic charging cable or a regular micro-USB cable?
I don't own a Z2, but what I can say is that that magnetic conector thing is half Sony's fault, half use of cheap third party cables's fault.
AFAIK, the connector wasn't meant to be used with cables, but only on stationary charging docks. The constant movement of the cable and device while using the device while charge might be the culprit to "invoke" both parties's fault I mentioned above.
Sent from my SGP311 using Tapatalk
I haven't heard anything about any Z2s shutting down from overheating, the camera closing on over temp is common though. How much time it takes before it hits the set point depends on a lot of variables, but basically the higher the ambient temp and/or the more heat generation inside phone(using data, high CPU loads, continuous live view, etc) prior/during camera use will impact it. I live in a warm region and when testing I got 6min of 4k before hitting alarm.
My phone is put on a magnetic dock every night and everytime I get in my and my port is doing fine.
My phone is from week 17 and has a the of center issues but everything works fine.
I didn't add a squaretrade warranty (not sure if could since didn't add it within 30 days of purchase), if I have a warranty issue prior to the US having parts I'll just send it to it's retail country.
Sent from my D6503 using Xparent Red Tapatalk 2
Felimenta97 said:
I don't own a Z2, but what I can say is that that magnetic conector thing is half Sony's fault, half use of cheap third party cables's fault.
AFAIK, the connector wasn't meant to be used with cables, but only on stationary charging docks. The constant movement of the cable and device while using the device while charge might be the culprit to "invoke" both parties's fault I mentioned above.
Sent from my SGP311 using Tapatalk
Click to expand...
Click to collapse
I have w17 version and i haven't encountered any defects of any kind. This phone is awesome !
I have a week 20 phone without any issues and I consider it a fantastic device! come from note 1.
I've had my Z2 for a month now and couldn't be happier. No problems with over heating (Haven't done the 4K recording thing though), plug in my magnetic charge cable overnight (well, mostly every other night - what an awesome battery!).
I immediately installed Nova and have settled on Smart Launcher pro.
Also, was too impatient for OTA .402 update, so I did that myself.
When Sony support stops, I'll probably go CM but, for the moment, it's all good.
Michael
funky0308 said:
Just try to buy week 22 or higer (you have a little sticker that you pull out in sdcard compartment.
Click to expand...
Click to collapse
Thing is how to verify this when the box is sealed.
week 22 is may 26 to jun 1
is this date printed on the bar code on the box itself ?
seh6183 said:
It's hard for me to imagine a Sony product that isn't made of the highest quality.
When browsing around the Sony forums and other places on the net, I keep seeing the same complaints. The magnetic charging ports are falling out which is allowing water to leak into the phone, ruining the phone. The phone also shuts down after downloading a lot of data over LTE or recording with the camera, due to overheating. I also see reports of people being unable to hold conversations because one party can not hear the other.
Are these people over exaggerating or are these real complaints? I was just ready to pull the trigger on one when I started seeing all of this stuff. Can anyone chime in that has had their phone over 1 month and has ZERO issues with it? Maybe there are just a select few that got a bad batch or something.
If you post can you also please post when you bought the phone or when you think it was manufactured. Maybe we can narrow this down to a time frame or specific region.
Click to expand...
Click to collapse
I came to Z2 from Galaxy Note 3, before that I had HTC One.
Z2 is the best for me among the 3 devices, it is not ideal but ticks all my boxes.
I have a 14W17 and while it gets warm when recording 4K, I did not manage to overheat it. I made a test yesterday just to check out, Ireland, Dublin, around 20 degrees yesterday in the shadow. I was walking in the sun and recording for 5 minutes, 4k video with steady shot, so even more demanding for internals. The phone was warmish, but not as hot as I thought.
Afterwards I checked and the CPU temp was 61 degrees while battery temp was 37 degrees, so yes, it gets warm but not so hot.
What was making this phone really hot was the AR mode or the special effects app, that lets you put things like falling satelite, ghosts and other stuff postprocessing. Those two made the phone hot, but nothing else is able to make mine this hot and I do not care about those two modes anyway.
I would really recommend this phone but I would never buy it without any kind of warranty. I would never buy piece of electronics that is that expensive, without any kind of warranty.
Anyway, look at M8 forum, Samsung forums. Those people that are happy, usually don't praise the phone on forums, but those that have problems - do... I was really worried and almost certain, I would not buy Sony but I said oh well, let's try something new (never had Sony phone before, only sony-ericsson). I do not regret it for now, even just for battery life it was worth it for me, I don't care about waterproofness whatsoever.
Noise cancelling headphones is a great plus as well!
Z2 should be available later this year is USA I think, if not, maybe Z3?
Lawido said:
Lets not forget that fact that usually theres only people posting with problems. ofcourse it looks like alot problems when only they post who got issues with their phone.
Click to expand...
Click to collapse
Exactly this, most people come to the forum are looking for help solving a problem or require specific needs but the truth is that these people are a vast minority of all the users of the phone rather than people making threads praising and complementing the device except for example if you look in the battery thread or the camera thread.
I've got a week 15 model and I love my phone, it's the best phone I've ever had, the previous phones I had that I considered the best were the Xperia X1 and the Motorola V3X.
Anyway, don't be dissuaded from the phone because of complaints you see in forums but that warranty issue, that's a bit dodgy, I wouldn't buy something if it didn't come with a guarantee or warranty.
One Twelve said:
Thing is how to verify this when the box is sealed.
week 22 is may 26 to jun 1
is this date printed on the bar code on the box itself ?
Click to expand...
Click to collapse
You should be able to inspect the device before purchasing it and if you're purchasing from an online retailer you should have 7-14 days exchange/refund as per distance selling laws (if applicable in your country) if you're not happy with it after inspection, you wouldn't buy a car without taking a look inside/giving it a test drive would you?
seh6183 said:
Well a huge problem is that I live in the USA and Sony will not cover any manufacture defect because there is zero warranty coverage in the US. I went through this with a Motorola phone I bought from Canada once.
Click to expand...
Click to collapse
I find this odd since t-mobile already offers the z2 in the US. Isn't it possible to buy off contract from sony within the US as well ?
---------- Post added at 02:41 PM ---------- Previous post was at 02:32 PM ----------
TheOnlyIntruder said:
You should be able to inspect the device before purchasing it and if you're purchasing from an online retailer you should have 7-14 days exchange/refund as per distance selling laws (if applicable in your country) if you're not happy with it after inspection, you wouldn't buy a car without taking a look inside/giving it a test drive would you?
Click to expand...
Click to collapse
Way they do it in my country is they show you a demo model that is tethered with a security cable. You can play with that one as long as you want.
Then if you decide to buy they offer you a sealed box, some may open it if there is a possibility of a sale otherwise not. Prefer to buy from a shop than online.
I understand that there is date printed on the barcode of the box itself, so wondered if there was a correlation between whats printed on the microsd tray and the box itself.
This way its much easier to distinguish newer batches from old without opening the box.
Can anyone confirm ?
Had a launch Nexus 6p that I bought from the google store, I never purchase extended warranties and have never needed one since every device I've ever owned since my Treo 650 has lasted well beyond its useful life but was still perfectly functional. Hell, I still have a S3 rocking for my kid and it works fine all these years later.
A few months ago I started having the 15% shut off error. Noticed it, wasn't a huge deal because I rarely use the device that low. Few days ago it started getting progressively worse and now the device will turn off between 30-50% depending on the day. Obviously this isn't ideal.
Never had a device do that, ever. Was pretty disappointed actually as this is an obvious hardware issue and was contemplating skipping on Nexus / Pixel devices in the future, heck was even thinking of having an affair with an IPhone for a bit. It had been a long time (since the 3g) and sometimes change is good. The 6p and 5x have had a number of issues, enough that there are class action suits floating around.
Anyway, I wasn't going to call Google. I mean this device was well past warranty, no extended was purchased so why bother calling right? Well I got a wild hair and decided to do just that. Setup a return call and a minute later had someone calling me back.
Explained the issue, told him I wasn't sure if there was anything they could recommend or do but wanted to check. 5 minutes later he is sending me the email for RMA and new device.
Now technically Google didn't have to anything. I know that, I'm appreciative of their efforts to keep me happy. I never asked for nor demanded a replacement, it was offered and for that I am very grateful. I'm not sure if the class action lawsuits over 5x and 6p issues are causing them to be extra cautious, I don't know if this is really par for the course with them. I've never had issues in the past and hope I never do in the future.
Obviously it is preferable for the user to not have to deal with this crap but how a company responds to these issues is important. Easy to sing praise at a company for developing the perfect device that lasts you 4 years when most probably dump it in 2. Harder when the POS you bought is starting to die 14 months in and on hospice at 16 months and the issues are severe enough that class action is talked about. Either way, Google deserves some credit for stepping up to the plate when they didn't have to. I'm a happy user.
I can't say this will occur for everyone with the same issue. What I will say is that if you're out of warranty, don't let that keep you from calling and talking about the issue.
Thank you Google and the Google support staff. Service like that will keep me in Pixels and whatever from the google store forever.
I may try this soon because mine is doing the same thing...
I had the same issue on my XL.... shutting off with no warning after 2-4 hours at about 40-50%, yet I could boot into recovery and stay there until at least 20%. So had accelerated battery loss and an early shutoff.
Bought it open-box off Swappa, so had no Google receipt, but on a whim, opened a support issue (text) from my 6P, which worked fine. I was offered an exchange no-problem. I chose to send in my phone first and had the replacement in less than a week.
FWIW, I think my issue started when I flashed May update and charged it after using a QC 2.0 charger. I usually use a Qi charger and charge it overnight.
I had exactly the same, well outside the standard 1 year warranty. Used the online agent chat to explain the early shut off problem. They instantly suggested an RMA, I didn't have to beg or ask for a replacement. I Ended up getting a brand new phone in its retail box. I saw someone else in another thread say Google offered a full money refund as they didn't have a like for like replacement available. Well done Google!
I got a refurb.
That's awesome to hear. I think they're taking the bad press very seriously.
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
leondestiny said:
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
Click to expand...
Click to collapse
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Aridon said:
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Click to expand...
Click to collapse
so you have had it since launch ? meaning nearly 2 years or so?
i have mine since about a year now, i hope i wont experience the same issue.
the only thing i experienced was statusbar clock freezing on me sometimes.
and very slight graphical glitches within certain apps.
Colchiro said:
I got a refurb.
Click to expand...
Click to collapse
Me too. I have another 5 months with Nexus Protect.
Refurb came in today and what a total POS. Shuts off randomly from 30 seconds to 20 minutes. You can see the battery % getting all crazy from 93% to 73% to 83% then boom off. Going to call google tomorrow to let them know. Stupid thing died half a dozen times between setup and the apps finishing to download. They must have absolutely zero quality control over at their refurb center.
This will be my last Huwei device and my wife won't buy another LG product either. They really screwed the pooch on that device gen.
Giving me a full refund. Just have to send in both devices.
Mod please feel free to merge the two threads I looked on the first page and saw nothing when I posted.
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
kornklown69 said:
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
Click to expand...
Click to collapse
I love Google. They just took my word that I'd tried everything and couldn't sort it and sent a refurbished phone. It works perfectly and I love it! Now and then when you call you get the odd person who is hard to talk to but that is usually someone in an Indian call centre that doesn't really understand my problem. It took under a week for me. It can take up to two weeks but you should really get it within 5 working days.
I have the same horrible battery issue and am speaking to Google now. Do you think I should mention that I also have a cracked screen (but this is not why I am trying to get a replacement at all)? Or do you think I should say nothing and they wont have an issue still replacing it when I send it in?
EDIT: Nevermind, I mentioned it to the support person and assured him that it was not the reason for wanting a replacement and he said they cannot make the same exception anymore, but if I wanted, they could send me an advance refurb but then they'd bill me for the screen which would not be covered. He is having trouble telling me the screen cost though first...
Not sure if it's worth that for just a refurb at this point. POS phone. I told him I'll hold off for now.
I didn't opt for the "advanced" replacement (where they ship a phone first and charge my CC), yet they appeared to have shipped my refurb shortly after I shipped mine. I got my refurb about 3 business days after shipping mine and confirmation about 5 days after I had my phone that they had received my defective one. My refurb looked great (as did my defective phone)
Talked to support on chat and they took care of me (even though i didn't have a warranty and my phone is 2 years old) as a one time courtesy. Google customer service is pretty awesome! phone will be here within a few days. ?
google took care of me as well. my replacement will be in tomorrow. I have had my 6p since launch. only swapped out because of the obvious battery issue.
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
fabiocastilhos said:
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
Click to expand...
Click to collapse
3 business days
Sent from my Nexus 6P using Tapatalk
Hi,
I noticed my xperia 1 mark III is overheating even in normal use, especially in 120Hz mode. I hope sony will fix it as this device is really scalding.
It really burns!
This is the hottest device I ever had
Software version: 61.0.A.11.23
You're burning up your battery. Time is of the essence, resolve this issue fast. Shutdown the phone if it gets too hot!!!
Auto thermal shutdown may not protect the display/mobo especially if in hot ambient temperatures, in direct sunlight, or when charging.
Keep brightness at 50% or less.
Factory reset.
If that fails...
Find the apks or/and services causing to high drain.
If that fails, return the device.
The clock is ticking, Mr Wick tic-tok...
This is a serious problem. I took some photos and videos (4k and slowmotion) while standing in the sun. Outside temperature was about 23°C (73°F). After about 5 minutes I got an overheat message.
An app that I installed earlier registered an internal temperature of 40.5°c. It felt really hot to (while in a bumper case).
After I put the phone on a granite kitchen table it cooled down in about 10 minutes.
jordidejongh said:
This is a serious problem. I took some photos and videos (4k and slowmotion) while standing in the sun. Outside temperature was about 23°C (73°F). After about 5 minutes I got an overheat message.
An app that I installed earlier registered an internal temperature of 40.5°c. It felt really hot to (while in a bumper case).
After I put the phone on a granite kitchen table it cooled down in about 10 minutes.
Click to expand...
Click to collapse
It is serious. Turn off the phone when it feels very warm before it goes over temperature.
Using a AMOLED display in direct sunlight is never a good plan. Limit it to seconds of use.
I have had this same problem since I got it to the point where I got an alert that some apps would be shutdown.
US Version purchased from Adoroma in the states : 61.0.A.11.23
Just another aggravating issue with this phone. Some are having boot loops of a sort also! What is wrong with these companies? Can they not produce a decent product anymore? 1300.00 and it's junk???????????
I am getting overheating as well, a little warm most of the time I use the phone.
Definitely was the 120hz display turned on. Less warm when the 60.
When using the wireless charger.
Anytime I use the cameras.
I am on the latest update as well.
Hm, very intriguing issue with $1300 flagship smartphone from such a respectable brand. I had similar problem with Xperia 1 II in several occasions. And... I think I know what's the problem (not bloody hot SD888 as you might suggest!). Please have a good look at dissasembly video:
Then compare it with $390 LG V60 ThinQ disassembly video from the same guy. Spot the difference! And it is - missing cooling system on Xperia 1 II / 1 III whereas LG V60 has quite big copper vapour chamber! Maybe that's why my LG V60 never gets really hot. So the question is ... WTF are you doing SONY?!
Well, I just sent back my first Pixel - 5A - for overheating. I have been watching the 1 iii and the 5 iii as a possible purchase...but I am turned off by the dedicated assistant button that might possibly be remappable... but for sure I will NOT buy either of these mark 3 phones if they overheat! Makes me sick just how badly most new phones are functioning.
Yeah same, it seems to turn off randomly when using the cameras and when 120HZ screen is on.
senzazn12 said:
Yeah same, it seems to turn off randomly when using the cameras and when 120HZ screen is on.
Click to expand...
Click to collapse
I think it's the case for warranty replacement or even return if possible. This is one of the reason why I don't buy expensive brand new phones parallel imported (not officially sold in my country). Just because it means no proper warranty, no service, no nothing.
My Xperia 1 III is getting extremely hot even when taking photos (only 2-3) then get message about hot temperature and apps shutting down.
I use Streamlabs mostly (sometimes Prism) to broadcast to YouTube, foundthe phone almost useless! Overheating in seconds from start of s stream! I'm using my old Samsung Note 10 again as Sony wasn't simply useful.
Now I found a solution to it (sorry solution is too big word)
- I've turned "object tracking" off in camera
- I've turned autofocus on in camera
- I've turned 120hz off
Today we had hot day here in UK (27 Celcius ) I did my tests.
Streamlabs at 1080p , 7000kbps , 30fps run outdoor for about an hour smoothly. Connected to charger started to overheat.
Not to mention that tethering makes it hot quickly (so with Samsung).
Prism at 1080p 60fps run smoothly for couple of minutes and then crashed.
Didn't connect the charger.
I use Streamlabs to transmit 5-6 hours of stream into YouTube using mobile network in most if the times and whilst driving (so changing stations constantly)
I found that using WiFi it doesn't get as hot.
Also charging makes it very hot - SONY advertised it as able to by powered directly by a charger without charging battery, how and where do I find that option?
Is it available using car charger with quick charge 3.0?
I like the phone , like the shape , size and feel to it. Camera is OK (I own Sony a6500 )
Hate the fact of poor selfie camera in such expensive phone (I do live streams using selfie cam too)
Right I've ordered a return of my phone and have 30 days to send it back what alternatives do I have? Really like the SONY if it wasn't overheating I'd love it. Is there a solution to it? Cooler anything?
The things I like about the phone are:
*shape and overall feel in hand
*Cameras are ok don't really see if they great quality or not will still use my a6500 camera.
*Like the fact that can use sd card
*Love finger print reader in power button and seperate camera button
*like the fact that there's no rounded edges - hate them in my Samsung Note
I blame my problems with overheating by poorly made apps not the phone itself and not sure changing the phone will change it.
What are the options should I consider? Samsung S21 Ultra ? iPhone 12,13?
I'm a SONY fan and had many if their phones and that's why I'm looking for a solution otherwise would send it back straight away...
Can anyone help me with my problem?
Many thanks
Bart
Unfortunately greedy sony didn't provide any cooling solution to mark 3... Check disassembly videos, there is no any cooling solution at all, like you will find in asus - small vapor chamber etc. Literally nothing!
They knew snap 888 is overheating. They must have tested this device before releasing it, isn't it?
But no, still didn't apply any cooling solution. And that's a big shame and huge problem of this device.
Not sure if qualcomm provide any updated drivers to assess this problem or not. Or if sony will try to fix it. So far they did nothing and still it overheats. Mine too and you are right by saying that on 3G/5G it is hotter than on wifi.
I wonder how they can market battery as capable and better for 3 years with such hot device. Temperature of course has huge negative impact on battery longevity.
Sad but true
I'm quite shocked! Thanks for the info about disassembly videos...
I'm thinking if getting a cooler which you attach to the body.
What I forgot to mention that cameras itself (the lenses) don't get that hot is the area under them and closer to the centre. So must be processor and lack of cooling system.
Not sure what to do...
We have a hot weather now so I will test it intensively (if I was a Sony tester I'd never allow for the phone to be released like this).
Heating problems is why I keep saying that for any SOC/CPU/GPU manufacturer to keep upping the speeds of these things is STUPID! I can virtually guarantee that from now on every new CPU produced by all OEM's is going to overheat! Have you ever walked into a data center, with hundreds of servers running? You have to wear ear protection because the roar of all the internal cooling fans is deafening!
So then "we" attempt to put similar CPU's inside a device the size of a small remote control WITHOUT a fan and wonder why it overheats? There are only so many ways to keep the phone(s) cool. Use them while frozen solid in a block of ice, or better yet, stop running so many CPU/GPU intensive apps all at the same time. It's simple thermodynamics at work here. The more you have running at the same time, the harder the SOC needs to work, the hotter it is going to run. Another solution, that is literally unacceptable to most people, is to code in a lowering of the speed of the SOC. If this needs to be done then it becomes very clear that building a new, faster SOC every year is STUPID!
One more thing... I've heard that Xperia 1III is capable of powering the phone directly without battery charging to lower the heat...Does anyone know how do I turn this future on?
vanderbart said:
One more thing... I've heard that Xperia 1III is capable of powering the phone directly without battery charging to lower the heat...Does anyone know how do I turn this future on?
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This is applicable with the game enhancer. You can add some apps there and when you open it, you can enable HS power control. Also sony just release a new firmware that answer you with this issue.. you can check my video
vanderbart said:
One more thing... I've heard that Xperia 1III is capable of powering the phone directly without battery charging to lower the heat...Does anyone know how do I turn this future on?
Click to expand...
Click to collapse
Have to sit at the outlet all the time? or how will this happen?
spine6 said:
This is applicable with the game enhancer. You can add some apps there and when you open it, you can enable HS power control. Also sony just release a new firmware that answer you with this issue.. you can check my video
Click to expand...
Click to collapse
Thanks a lot , tomorrow I will be testing - doing long live stream on YouTube using Streamlabs, I always keep my phone under charger as I drive HGV sometimes for 3-4hrs non stop so battery would die.
It also going to be hot day here in UK and having the phone close to windscreen won't help - I know I shouldn't complain about overheating in such circumstances but my phone overheats even when taking photos although I have a feeling that after last system update its looking better , also as I mentioned before switching off object tracking has improved how smooth camera works using Streamlabs and Prism.
I'm considering buying a cooler for my phone too.
I will post my report tomorrow of how it went.
Many thanks
TPnavoio54 said:
Have to sit at the outlet all the time? or how will this happen?
Click to expand...
Click to collapse
I found the future now in Game Enhancer app, you can power it directly. Not sure how it will perform yet. Tomorrow will send my report.
I often run streaming app in the background and not sure if Game Enhancer will work that way. I run nav app (Sygic Truck).
Heat problem has gone down significantly for me after the latest update yesterday. Usually the phone got really warm even with me just browsing using Chrome or going through Facebook. Now even when playing ROK or Mobile Legends it doesn't get that warm.