I wish I didn't have such a perfectionist mind and be crazy about the smallest imperfections, but really HTC, you need to get your **** together. I upgraded to the Evo3D because I had replaced my Evo4G screen 2 times already because of issues with dust and had my hopes very high that by upgrading to the 3D I might finally be able to avoid the problem. Little did I know, I was mistaken. I lurked for many days for some insight into the whole dust situation before even buying the Evo3D and could only find rare occurences so I figured I should be fine. 2 Months later I have one spec of dust. I said okay, its small enough that maybe I can let this one go, but then today I noticed 5 pieces total. This is a quality control issue and I have tried going to the repair center for sprint and they said it was not covered under the TEP plan. What bull****, and HTC wont fix it either. I'm in no mood to fight this issue with them again that this is a manufacturing defect so I decided I'm going to leave the HTC scene. I really regret to even resort to this but I'm very heavily contemplating an iPhone 4, mainly because of the build quality, and the fact that the screens are all on top of one another, there are no open spaces between any of the sheets of glass, therefore there is no room for dust to squeeze its way in there.
If anyone has any way to get the dust out before I jump ship, or rip my head off, please give me some insight. I really love the android community, and it's been very good to me. Thanks in advance.
lanhikari3113 said:
I wish I didn't have such a perfectionist mind and be crazy about the smallest imperfections, but really HTC, you need to get your **** together. I upgraded to the Evo3D because I had replaced my Evo4G screen 2 times already because of issues with dust and had my hopes very high that by upgrading to the 3D I might finally be able to avoid the problem. Little did I know, I was mistaken. I lurked for many days for some insight into the whole dust situation before even buying the Evo3D and could only find rare occurences so I figured I should be fine. 2 Months later I have one spec of dust. I said okay, its small enough that maybe I can let this one go, but then today I noticed 5 pieces total. This is a quality control issue and I have tried going to the repair center for sprint and they said it was not covered under the TEP plan. What bull****, and HTC wont fix it either. I'm in no mood to fight this issue with them again that this is a manufacturing defect so I decided I'm going to leave the HTC scene. I really regret to even resort to this but I'm very heavily contemplating an iPhone 4, mainly because of the build quality, and the fact that the screens are all on top of one another, there are no open spaces between any of the sheets of glass, therefore there is no room for dust to squeeze its way in there.
If anyone has any way to get the dust out before I jump ship, or rip my head off, please give me some insight. I really love the android community, and it's been very good to me. Thanks in advance.
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Click to collapse
Dude that sucks lol I had a brand new one radio was bad in it.. Sprint swapped it out... With another brand new one.. The new one had one spec of black dust so tiny but you could see it if you were looking annoying lol...
I ended up selling it... I bought another one a few months ago ...
i skimmed through this post... and not one question mark... hirarious
cobraboy85 said:
i skimmed through this post... and not one question mark... hirarious
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Click to collapse
Look at your spelling of hilarious. Are you Chinese?
Sent from my HTC EVO 3D X515a using xda premium
it's the better way to say hirarious
cobraboy85 said:
it's the better way to say hirarious
Click to expand...
Click to collapse
lawh fwen fwy? owaan bang??
"If anyone has any way to get the dust out before I jump ship, or rip my head off, please give me some insight."
I apologize that there was no question mark but I bolded this because I was asking for insight. If thats alright with you of course.
Let me rephrase this in the form of a question, Alex. (I actually am interested in the answer because I can't read my clock on sunny days due to the dust.)
"I have a forest of pocket lint growing in the upper right corner of my screen. Has anyone successfully remedied this? If so, could you please share?"
kneeldug said:
Let me rephrase this in the form of a question, Alex. (I actually am interested in the answer because I can't read my clock on sunny days due to the dust.)
"I have a forest of pocket lint growing in the upper right corner of my screen. Has anyone successfully remedied this? If so, could you please share?"
Click to expand...
Click to collapse
LOL
Have you tried taking a can of compressed air and blowing some into the headphones jack?
freeza said:
LOL
Have you tried taking a can of compressed air and blowing some into the headphones jack?
Click to expand...
Click to collapse
keyboard cleaner .... win
sent from Evo
What i did was i bought a tool tool lift up the screen
Lifted it out half way to not disconnect digitizer took out dirt then put some adhesive phone tape and put phone glass back in
Vwalla
Sent from my PG86100 using xda premium
I only had this problem with my HERO. Got it replaced for free, no questions asked. Had the EVO 3D since launch-day. Not a single speck of dust under my screen. I'm not sure how people are doing this, but I'm beginning to think it's the way people treat their phones. The HERO I had was bought from a friend. I take VERY good care of all my phones, and never have these problems. I don't even use a case on my phone. At most, a matte screen protector.
But in all honesty, you probably should've sprung for the TEP plan. I recommend EVERYONE getting it. And if you get an iPhone, you CAN'T get it through Sprint. You'll have to buy Apple One Care, which I think turns out to be more expensive (I may be wrong).
HTCmoderator said:
What i did was i bought a tool tool lift up the screen
Lifted it out half way to not disconnect digitizer took out dirt then put some adhesive phone tape and put phone glass back in
Vwalla
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
Lifted it out ... after getting it super hot to make the adhesive gooey, right? I've actually built an EVO 3D from parts laying around, and other parts I ordered online. I don't recommend anyone else do this, it was brutal, but it works 100%.
The other big lesson I learned from ordering on-line: While the website may say: "Brand new parts" they may arrive and you find they are brand new, but did not actually pass quality standards in the factory! The 3D I built has tiny, hair-line scratches in the digitizer! Most time you never notice, but "Brand new parts" doesn't actually give you the full story.
Sorry, ranting here.
Just my $.02
eXplicit815 said:
I only had this problem with my HERO. Got it replaced for free, no questions asked. Had the EVO 3D since launch-day. Not a single speck of dust under my screen. I'm not sure how people are doing this, but I'm beginning to think it's the way people treat their phones. The HERO I had was bought from a friend. I take VERY good care of all my phones, and never have these problems. I don't even use a case on my phone. At most, a matte screen protector.
But in all honesty, you probably should've sprung for the TEP plan. I recommend EVERYONE getting it. And if you get an iPhone, you CAN'T get it through Sprint. You'll have to buy Apple One Care, which I think turns out to be more expensive (I may be wrong).
Click to expand...
Click to collapse
My phone has a dust spray on the bottom right corner. Been there since I bought. I'm living with it now since it's out of the way and doesn't usually bother me. But I agree that it's terrible that the phone was shipped this way. I do have Sprint TEP plan but been too lazy to go in.
I've had two HTC phones and do really like them but I'm moving to a Samsung next time for sure. Probably replace this before I buy a new one then sell it. HTC phones are beginning to all look too much the same. Time to move on.
I have the cheap $4 (not including the damage loss) TEP but:
1) I don't want to lose my 1.4 bootloader and get a lousy reman unit.
2) since a bunch of updates (thanks, freeza), it has stopped rebooting at random, which was the only reason I got TEP in the first place
I fear that blowing air in the left side (headphone jack) might move the forest (presently in the upper right) downward, not just rightward. I'm tempted to cancel the TEP and just break it open for a proper cleaning.
I think this was a qc issue. My old evo was 100% clean under the screen. This 3d, after fewer months in the same environment) looks like a freaking dryer vent.
Related
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
You have a warranty just send it in to get fixed
Sent from my SAMSUNG-SGH-I717 using XDA App
It should be obvious it wasn't dropped.
just take it back under warranty and get it replaced.
Sent from my Samsung Note via Tapatalk.
Yes warranty would work as long as it doesn't look dropped down.
raviluke said:
Yes warranty would work as long as it doesn't look dropped down.
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Click to collapse
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
balorok said:
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
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I would take it to a different AT&T location and see if they'll replace it. Sounds like you got a rubbish device. I can't imagine they would replace it, as long as it's obvious it hasn't been dropped.
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Some photos of the damage/device, I have more of just about every angle. I cannot find *any* indication of external damage which makes sense, but still the screen is jacked.
I bet the book fid that. That happened to our recrptionist to her iphone. A book in the back pack. She is a college studemt.
Sent from my SAMSUNG-SGH-I717 using xda premium
I would imagine the book definitely did that. Don't let them know that though ;-)
Sent from the best mobile device ever --Samsung Galaxy Note
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
balorok said:
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
Click to expand...
Click to collapse
buy a replacement from ebay and fix it yourself. shouldnt be too difficult, I have replaced my iphones and my sensations screen and they pretty much were the same
I tried looking on ebay for a replacement, but perhaps I'm searching for the wrong thing...
can you share a link?
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
i carry my note in my pocket (I'm a big guy) it rides in the front pocket all day was case-less for the first week i mean i worked played and goofed off with it there can't even tell. i think u just got a bad glass display it is mass produced product and defects do happen.
I myself was very impressed with the build quality of the phone how sturdy it felt despite its lack of depth. So i'd just be aware and keep ur books away from it
should probably just start storing my books on the damn thing
balorok said:
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
Click to expand...
Click to collapse
Im guessing you just had a faulty screen. Gorilla glass can take some serious pressure, and is even pretty damn good at shock resistance. I've dropped my old captivate and infuse countless times without a case and never cracked a screen. Hell, last summer my captivate took a kick from a full grown horse when it was in my pocket, and the screen survived. The hoof hit the back of my captivate, bent the backplate and battery, but the screen was fine. It saved me from a huge bruise, that's for sure.
I think you will be fine with a new device, because it sounds like a faulty screen. Don't let one faulty Samsung ruin Samsung for you forever. They make great devices, and their screens are matched by none. Other manufacturers are just as likely do have a defective device, you just got really unlucky with your first note.
Sent from my SAMSUNG-SGH-I717 using xda premium
I have already dropped my note face down on a corner (it was in a speck case and had a clear screen protector on) and knock on wood it was fine. It is very possible that its just a faulty screen. I would pesster the heck out of at&t and samsung til i got a new phone. They will budge you just have to be persistant.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am anal about my devices also, and the thought of just throwing it in a bag makes me cringe! Always front left pocket for me, no exceptions!
balorok said:
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
Click to expand...
Click to collapse
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
greyhulk said:
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
Click to expand...
Click to collapse
I'm not sure where you got the idea that I "stuffed" it in a bag. The bag in question was a messenger style bag with separate internal pockets, phone was in one, book in the other. Book was a paperback (you can actually see it in my photos) about 200 pages thick.
UPDATE:
Second phone screen cracked. Top of screen near the front camera. Had it less than 24 hours - took it back and they exchanged it again with no issues.
Got it at around 4pm, took it home, put it in case (SGP) and put it to charge, went to the gym and then came home and did some programming for a few hours before bed. Phone stayed on charger the whole time. Next morning I put (note: did not "stuff") the phone into my right front pocket of my jeans (normal jeans, not skinny or anything). It was the only thing in the pocket, had a wallet in my back right pocket and some disposable eye contacts in my left front pocket. Walked about 3 blocks to a lecture checked email on the phone - no crack. sat with it in the pocket (front right) for about an hour and a half, then got up and walked home. Got home took the phone out...crack! About an inch long from the very edge of the glass towards the middle of the phone.
I can't make this stuff up. Took it to the store and they replaced it for me again. Manager said something about maybe they got tussled around during shipment or packing.
Both cracked were white devices. The phone I have now is a black one.
I'm trying to think of reasons why this could have occurred twice. First time could possibly have been from being in the bag, but I wasn't throwing the bag around or anything like that. Second time? Who knows... if walking with a phone in your pocket causes it to break...
I am super thankful that I found a store willing to do the exchanges, and I do love this phone...but what the heck!
For something billed as practically bullet-proof, the razr disappoints.
Thanks to poor design and too much flex the internal screen on my razr is toast. I have intentionally waited a few weeks to post this because I wanted to be more objective over this. Let me start by saying I am the very average user case, I make a few phone calls, mostly text messages and when I am stuck somewhere a little bit of web browsing. I am an engineer and I understand pretty well things like internal stresses and loads. I am also very methodical and keep my phone in the same pocket every time, I baby it and ensure it never can fall. So this being said I was amazed when I pulled it from my pocket to see a scrambled then black screen.
So to explain, a few weeks ago I am in a bar with my girlfriend and my buddy. We are pretty much the only ones there, I pull out my phone from my front pocket send a message to some other people who are going to join us, put the phone back in my pocket, walk over to the bar get drinks and return. I pull my phone out of my pocket again and the internal screen is cracked. I don't wear emo pants, I didn't body slam myself to the ground, I didn't get struck by a vehicle, I simply walked 20 feet back and forth and my phone went from "everything is a go" to "congratulations on your $300 paperweight". In addition, the rest of the phone was fine, the backing, the gorilla glass on the front, everything, just the internal screen starting at the center on the left and radiating out a few inches was a few tiny cracks.
Again, I reiterate, I have babied this phone, I never dropped it in the 3 months I had it, kept it nice and safe. The reason was that before this I had an htc eris, I bought it used in decently rough shape, and it was a veritable tank, it had been dropped and it had taken a beating, and it barely slowed. Then I decided that I actually was going to try out having a nice smartphone with a nice blazing data plan so I could enjoy having the benfits of a real smartphone (the eris was on a plan with no data). So I didn't mind shelling out the $300 to get a piece of the glory. I was a little disappointed by the color quality on the screen, and the atrocious battery (I would actually watch it drain batter while plugged in if I was browsing and I never had it last a full day with nothing running and not using it). Though in spite of this I actually got used to the phone and kind of liked it, at least until this.
As expected verizon was useless to provide me any help, all they did was to accuse me of dropping it. I was informed that it was an excellent phone and the only way for this to happen was to be dropped quite a ways onto a hard surface. They also told me that they used them and their batteries lasted all day with talking, texting and web browsing without being plugged in (HAHA). Unforetunately for me I didn't opt for the insurane on the razr and I ended up buying a brand new phone (this time a rezound) and I got the extended battery and can't even fathom how I did it with the razr's battery.
Anyway, I just wanted to give a word of warning be very careful. If you notice there is a lot of flexibility that they have by making this a very wide phone but very thin. This may well be any of your undoing despite how good of care you take.
CTP
I think you have been unlucky. My phone is always in its otter box case screen in toward my leg when in my pocket.
The phone actually has a steel frame as well. No where had it ever been sold as bullet proof though.
Sent from my XT910 using XDA
Unlucky.. probably. But I did want to serve a word of warning. And up until this happened there was nothing wrong, so saying I have had this 3 months and nothing bad has happened to me isn't proof it won't happen. Because until that moment we were in the same boat, and I hope that we won't be in the same boat now for your sake.
None the less, there is nothing I can do now anyway so I am done being bitter.
CircuitsToPlowshares said:
Unlucky.. probably. But I did want to serve a word of warning. And up until this happened there was nothing wrong, so saying I have had this 3 months and nothing bad has happened to me isn't proof it won't happen. Because until that moment we were in the same boat, and I hope that we won't be in the same boat now for your sake.
None the less, there is nothing I can do now anyway so I am done being bitter.
Click to expand...
Click to collapse
Mine is insured against accidental damage of any kind. Even getting it wet.
So even if I did end up in your boat it wouldn't matter
Sent from my XT910 using XDA
Sorry to here about your bad luck. Guess that's why I paid full retail for my Razr Maxx so I had insurance no matter what. I've been through alot of phones and never had any problems as you mention. Well atleast not the screen if anything it was basic stuff. Man I remember way back in the day I had one of those Motorola beige brick phones. I drop it , threw to against a wall and it never failed. Just goes to show how things have changed and build quality can always be in question.
So sorry to hear this..
still a big confused on how this can happen. the phone feels very solid.
It sort of feels solid. If you take it and hold the bottom in your left hand and the top in your right hand and turn both hands opposite directions you will notice it flexes quite a bit and without much force at all. Or at least mine does right now at the moment I can get several millimeters of flex which would be enough for the more fragile screen to give way. (Caveat probably not a good idea to try what I am saying as if it yeilds it won't be good).
A screen protector and or some meat on them bones would have prevented this...
No but seriously that sucks. It could just be a fluke phone. I keep my phone in my otterbox commuter case so I am sure that helps a bit.
Its been dropped (nothing serious, few inches) and banged. jJust "normal" wear and tear. I do use screen protectors too. I know the phone is thin but I have never had an issue with the flexing like you describe. So far this phone is turning out to be tough.
I wonder if you can describe the situation to VZW and get a new one unde a manufacturer defect. If not, just get a replacement thought insurance.
ddemlong said:
A screen protector and or some meat on them bones would have prevented this...
No but seriously that sucks. It could just be a fluke phone. I keep my phone in my otterbox commuter case so I am sure that helps a bit.
Its been dropped (nothing serious, few inches) and banged. jJust "normal" wear and tear. I do use screen protectors too. I know the phone is thin but I have never had an issue with the flexing like you describe. So far this phone is turning out to be tough.
I wonder if you can describe the situation to VZW and get a new one unde a manufacturer defect. If not, just get a replacement thought insurance.
Click to expand...
Click to collapse
With full due respect....in terms of protecting from crack of a gorilla screen,what a screen protector does is not more than sticking broken glasses together after the tragedy
From my RAZR MAXX
That's the thing, the gorilla glass is fully intact and still smooth as a baby's butt. It was the internal screen that cracked. Also vzw did nothing but accuse me of dropping it, they had no incentive to help me.
jiwengang said:
With full due respect....in terms of protecting from crack of a gorilla screen,what a screen protector does is not more than sticking broken glasses together after the tragedy
From my RAZR MAXX
Click to expand...
Click to collapse
Oh I know, short of an extra layer of glass or some sort of hard clear resin screen its not gonna help one bit.
The Maxx is much better, but I know you bought this before it came out. Did you go into the retail store and they told you you dropped it? Or was it customer service over the phone? If you have proof that these is not a scratch on the phone, how can you be told it was dropped? I would push the matter further, all the way up to corporate if I had to. But the real problem lies with not having that protection plan. That is the real bummer.
flashman2002 said:
The Maxx is much better, but I know you bought this before it came out. Did you go into the retail store and they told you you dropped it? Or was it customer service over the phone? If you have proof that these is not a scratch on the phone, how can you be told it was dropped? I would push the matter further, all the way up to corporate if I had to. But the real problem lies with not having that protection plan. That is the real bummer.
Click to expand...
Click to collapse
In store and they all but called me a liar outright. It was frustrating, the only funny part was that I had two alarms set for the morning but the touch screen didn't work, though it would intermittently think you pressed the buttons for snooze, so the alarms were going off psuedo randomly for minutes at a time. The whole time the alarms were going off creating annoyance for them and customers.
The bad part was I was 3 hours from home on an anniversary with the GF and travel a bunch so I had to have a phone right then. I had no option but buy a new one. Lesson learned I have insurance and I have a feeling I will lose it more often now.
Go to a different store. I drive 20 miles because I hate the local. I went to the different store and they yeah thats why I left there or is so and so still there. Local store sucked but the other is great and always helps. Sad I have to drive but usually try and do something else I need to get done while out there. Customer service has been hit or miss. Usually you dont get follow through. Verizon tried to get a hold of me for 3 days and left a message telling me that created a trouble ticket to make sure I was happy. Never had them call like that before.
You might have had a defected phone. The RAZR is very solid I've dropped It a few times and punched it more than once. I dont use a case either. Screen is fine no scratches on it either though there's scratches and chips on the phone. I'm pretty hard on my phone but that's why i pay for insurance that covers everything that I got from best buy. I hate Verizon's insurance.
Sent from my DROID RAZR using xda premium
Same here, i am a carpenter and mine is abused and buried in saw dust all day. Dropped many times, and rides in my bibs front pocket where it gets pushed on and crushed by body weight. Hrmmm, watch it will break tomorrow, shoot..
Sent from my XT910 using XDA
Right they don't want to help in such cases, despite claiming the opposite
From my RAZR MAXX
JDCFH said:
Mine is insured against accidental damage of any kind. Even getting it wet.
So even if I did end up in your boat it wouldn't matter
Sent from my XT910 using XDA
Click to expand...
Click to collapse
Yup me too. Full coverage of accidental damage. This day in age I can't imagine not paying the extra $8 a month for this for ANY phone. They are too expensive and when we have them with us 100% of the time in our daily lives there is too much opportunity for damage. Regardless of what phone model.
The problem is the backing. It's very flexible.. you really can fix this by getting a hard case.
I have full coverage so I don't mind if it breaks. My SD card has everything important and I backed it up a few days ago so I'm all set
You should try going to Motorola instead, post this in their forums to see what they can do.
Reason i ask is, i recently swapped out my first GNote for a second to see if the replacement would get better benchmark numbers and on the second day of ownership i managed to scratch the screen. I remember that Megiures has a plastic polish to remove scratches from convertible top windows that are plastic. Versus taking this one back for a new one (BB black tie), I wanted to try and remove the scratches.
Any thoughts or experiences you may have is welcomed.
Thanks!
Sent from my SAMSUNG-SGH-I717 using XDA
The screen is glass. I doubt a plastic polish would do much of anything. I don't remember where but there was a glass polish posted somewhere that apparently works well.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Chief Geek said:
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Click to expand...
Click to collapse
I think he meant BB as in Best Buy, not Blackberry, not that it really matters. And thanks for posting the link to that thread, I knew it was around one of the galaxy forums, just didn't remember which one.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
welchertc said:
I think he meant BB as in Best Buy, not Blackberry, not that it really matters. And thanks for posting the link to that thread, I knew it was around one of the galaxy forums, just didn't remember which one.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
Ahh, I see, just assumed the Black Tie was a recent BlackBerry release, I avoid best buy at all costs so I'm not up on their lingo.
dakleenupman said:
Reason i ask is, i recently swapped out my first GNote for a second to see if the replacement would get better benchmark numbers and on the second day of ownership i managed to scratch the screen. I remember that Megiures has a plastic polish to remove scratches from convertible top windows that are plastic. Versus taking this one back for a new one (BB black tie), I wanted to try and remove the scratches.
Any thoughts or experiences you may have is welcomed.
Thanks!
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
I've done some research on this and there's really no way to remove visible glass scratches. HOWEVER, often times if the scratch isn't too deep your average screen protector will 'seal' the scratch (fill it with the thin film of adhesive coating that most of them come with). I imagine this would also be true of the glass type protectors.
It depends on how deep the scratch is, but when I put a hairline scratch on my iPhone 4 a good clear screen protector 'erased' it and I'd forgotten it was there until I pulled it off recently.
billzilla2000 said:
I've done some research on this and there's really no way to remove visible glass scratches. HOWEVER, often times if the scratch isn't too deep your average screen protector will 'seal' the scratch (fill it with the thin film of adhesive coating that most of them come with). I imagine this would also be true of the glass type protectors.
It depends on how deep the scratch is, but when I put a hairline scratch on my iPhone 4 a good clear screen protector 'erased' it and I'd forgotten it was there until I pulled it off recently.
Click to expand...
Click to collapse
The reason it seems to fill it is actually quite the oppisite. A small scratch is actually difficult to see. It's when it collects dirt and grime that it really starts screaming at you. Buy cleaning the screen (always first step in applying SP), you are effectivly minimizing the gunk in it, then preventing any future gunk plus applying a surface for eyes to gravitate to rather then the scratch. This helped alot on my ipod touch which saw alot of abuse getting passed around to the wife and other people playing with it in the living room.
Chief Geek said:
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Click to expand...
Click to collapse
Thanks for the info. Unfortunately I will not be doing what was suggested on that post. For all that, I might as well just return and exchange.
Sent from my SAMSUNG-SGH-I717 using XDA
dakleenupman said:
Thanks for the info. Unfortunately I will not be doing what was suggested on that post. For all that, I might as well just return and exchange.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
pl0xn00b said:
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
Click to expand...
Click to collapse
Lots of people on here for some reason think AT&T owes them an exchange for their own ignorance.
Chief Geek said:
The reason it seems to fill it is actually quite the oppisite. A small scratch is actually difficult to see. It's when it collects dirt and grime that it really starts screaming at you. Buy cleaning the screen (always first step in applying SP), you are effectivly minimizing the gunk in it, then preventing any future gunk plus applying a surface for eyes to gravitate to rather then the scratch. This helped alot on my ipod touch which saw alot of abuse getting passed around to the wife and other people playing with it in the living room.
Click to expand...
Click to collapse
Cleaning prior to applying a SP is good advice, but I'm not talking about grime in a scratch. You can see some glass scratches regardless of dirt (whether it's on the surface in good light or deep enough to see with the display on).
After the screen is cleaned, the adhesive coating of the screen protector fills the small furrow so your eye doesn't see the light being diffracted by the edges that have been etched (scratched) into the glass. The general concept is used to 'fix' larger glass cracks and chips with epoxy/resin when replacing the whole thing is not possible or worthwhile.
pl0xn00b said:
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
Click to expand...
Click to collapse
I completely agree with you. But since im paying Best Buy per month for accidental coverage snd they offer it full well knowing things like this occur, ill gladly get my moneys worth.
Sent from my SAMSUNG-SGH-I717 using XDA
Well, after being fairly sure-handed with phones, I dropped my Rezound on a tile floor and the screen has cracked in multiple places. Now, it should be noted that the picture is still fine, and the touch screen still works. Unfortunately, I don't have insurance because as I stated, I'm very good with phones. At this point though, I've come up with a couple different options. Potentially replacing the screen (I'm not sure if that's what I want to do because I'm not completely phone hardware savvy, and I don't want to waste money if I can't do it or screw something up), buying a new phone, or putting insurance on the line and sucking it up for a few weeks (not too fond of that, simply because I find that to be kind of a selfish move). I'm leaning towards getting a new phone, but I'm not sure what to do. I absolutely love my Rezound, but I'm a slight flashoholic and development hit a lull, though it's slowly beginning to come back it appears. I don't know if I should get another Rezound, or jump ship and get a GNex or GS3 or something different. Does anyone have any UNBIASED recommendations? Perhaps some direction to lead me in? I'm not looking to bash the Rezound or anything of the sorts. I love my phone, I love what the devs have done, and I have zero complaints unlike many others around here. I'm just a sucker for new hardware, and the GS3 just looks so tempting minus a few things.
TL;DR - Cracked screen, don't know if I should attempt to replace screen or get a new phone entirely (and which phone at that) or put insurance and wait to file claim
I would try and replace the screen... its not too hard if you buy the little tape from 3m that is used to adhesive and try to do it in a non dusty area
yojoe600 said:
I would try and replace the screen... its not too hard if you buy the little tape from 3m that is used to adhesive and try to do it in a non dusty area
Click to expand...
Click to collapse
Yeah I would say try and replace the digitizer as well. Thats about a $30 job
I would put some 3M packaging tape on it for a temporary fix, one strip right down the middle should hold it together and keep you from cutting your finger open until you can have it repaired.
bosox284 said:
Well, after being fairly sure-handed with phones, I dropped my Rezound on a tile floor and the screen has cracked in multiple places. Now, it should be noted that the picture is still fine, and the touch screen still works. Unfortunately, I don't have insurance because as I stated, I'm very good with phones. At this point though, I've come up with a couple different options. Potentially replacing the screen (I'm not sure if that's what I want to do because I'm not completely phone hardware savvy, and I don't want to waste money if I can't do it or screw something up), buying a new phone, or putting insurance on the line and sucking it up for a few weeks (not too fond of that, simply because I find that to be kind of a selfish move). I'm leaning towards getting a new phone, but I'm not sure what to do. I absolutely love my Rezound, but I'm a slight flashoholic and development hit a lull, though it's slowly beginning to come back it appears. I don't know if I should get another Rezound, or jump ship and get a GNex or GS3 or something different. Does anyone have any UNBIASED recommendations? Perhaps some direction to lead me in? I'm not looking to bash the Rezound or anything of the sorts. I love my phone, I love what the devs have done, and I have zero complaints unlike many others around here. I'm just a sucker for new hardware, and the GS3 just looks so tempting minus a few things.
TL;DR - Cracked screen, don't know if I should attempt to replace screen or get a new phone entirely (and which phone at that) or put insurance and wait to file claim
Click to expand...
Click to collapse
I'm in the EXACT same boat. Was getting a girl's number after the bar closed on Saturday night and she accidentally knocked it out of my hand. First cracked screen in 13 years of cell phone use. I started doing research and the parts seem cheap enough but the actual repair process seems to be an aggravation. So I'm debating $30 repair or $650 on new phone? The economics say go with a repair, but HTC's also forcing my hand on moving forward from the Rezound (since they don't want to release sources).
Just remember gnex specs are worse. That's all I gotta say.
Sent from my ADR6425LVW using xda app-developers app
Christopher3712 said:
I'm in the EXACT same boat. Was getting a girl's number after the bar closed on Saturday night and she accidentally knocked it out of my hand. First cracked screen in 13 years of cell phone use. I started doing research and the parts seem cheap enough but the actual repair process seems to be an aggravation. So I'm debating $30 repair or $650 on new phone? The economics say go with a repair, but HTC's also forcing my hand on moving forward from the Rezound (since they don't want to release sources).
Click to expand...
Click to collapse
Well after looking at a video of the repair process, I've decided that $30 is not a huge deal. The worst thing that happens is I screw up the phone beyond repair, at which point I have to get a new one anyway. At that point, what's an extra $30 when you're getting a new phone? The only downside, is there's no phone for a few days. Oh well.
cslingerland said:
Just remember gnex specs are worse. That's all I gotta say.
Sent from my ADR6425LVW using xda app-developers app
Click to expand...
Click to collapse
This is completely true, but from a software perspective, there's a lot more development, many more options for flashing, and close to no hassle when it comes to updates. Though I love the latest hardware, and would have likely gone with the GS3.
I just got mine repaired at a place I found online cost me a little over a hundred.
Sent from my ADR6425LVW using Tapatalk 2
After breakingg mine for the 3rd time,
1st time I didn't crack it, I tore a piece of the connector that attaches to the glass, it disabled about half the screen, I was trying to paint the "red" buttons more red. Highly recommend you don't do this and just deal with it lol. I went to look for a replacement digitizer.
Found some pretty cheap like you guys, and I purchased one. When it came in I realized that it did not come with any kind of adhesive. This was tormenting. It took me about a week to finally get some special 3m "digitizer adhesive" from china. I proceeded to install it and it came out fine.
The following day I noticed that the digitizer was lifting on the left side, and that some dust had seeped up under the digitizer.
I then spent multiple days and hours trying to get the digitizer to stay, I went threw about three different adhesives, nothing had worked long enough.
2nd time I cracked the cheaped digitizer was be sheer force ;p, lol actually it was an accident. I was in the middle of applying adhiseive strips to the digitizer and I must have gotten a bit rough with it because it snapped in my had, I'm a big guy but I have seriously sensitive hands and can control what they are doing (im an artist). So the digitizer was just cheap as hell, because I had dropped the OEM on on cement a few times prior and it didn't even scratch.
So I was pissed and went to look for an OEM digitizer. Found one on eBay, and bought it, turned out not to be OEM, but it actually did look higher quality then the previous one so I kept it, I didnt pay much for it any way, and you will probably not find an OEM digitizer short of buying a new phone.
I had just about given up on trying to keep the screen down, and after so long and and about 5 hours of installing a new adhesive it turned out ok, but I had some light leaking from the left, and had to press the digitizer down to get rid of it, and that helped for about 5 seconds. Other then that it was ok, but I still kept getting damn dust.
3rd time, dropped it on my kitchen tile floor, lol. It was funny to read you dropped it on tile too. That was the end off it, I was no longer going to spend any more money on a damn digitizer.
TL;dr Read, make fun of me, Buy a new phone.
This was also the first time I ever cracked a screen by dropping it.
Sent from my ADR6425LVW using xda premium
Hey, so I cracked my One X+ screen quite badly, it fell on it's side on a wood floor, and it cracked.
Thing is, this isn't a normal crack, if I put it in my pocket, I end up with pieces of glass everywhere, and if I use it, my fingers get cut and bleed, so I can't use it right now.
I am not a handy guy myself, so I won't even try fixing it, I've been checking out some places, they seem decent, but they mostly do iPhone repairs. One of them quoted me $150, and another $130
The $150 has a 5-star yelp rating, but then again, iPhone screens (from what I know) are fairly easy to replace
I'm so pissed at myself, because I never wanted to use a case, as the phone is really sexy and feels good.
I e-mailed corning for the gorilla glass damage, which was weird, and they said that they will pay me $200 for the phone and they will (obviously) keep it for research (Probably replace the screen and sell it?)
I'm so worried, because after reading around, it seems that HTC One X screens never end up looking good, and I can imagine that being worse for the X+, as it is a bit more rare.
The screen is cracked on the side, and those cracks extend all the way to the other side of the phone, but on the left side, the glass is just destroyed.
Will post pics later
Wow, that sucks bud. I broke the screen on my SGSII last year and just chucked it and bought a phone on E-bay.
I replaced the screen on an I-pod and it was pretty simple. I did a lot of research before I did it and it turned out good.
I don't know what to tell you as far as replacement. If you got $200.00 for the broken one and could find one on E-bay for $450.00, you would have a replacement for $250.00. Just a thought.
Best of luck and post some picks when you can.
Steve
Yeah, I'm mostly discarding that option. I do wonder if its actually possible for the phone to end up decently after one of these repairs
Sent from my WT19a using Tapatalk 4 Beta
theproftw said:
Yeah, I'm mostly discarding that option. I do wonder if its actually possible for the phone to end up decently after one of these repairs
Sent from my WT19a using Tapatalk 4 Beta
Click to expand...
Click to collapse
I spose if you found someone qualified to do the repair, it should be like new when it's done. Be sure they use a good quality screen and digitizer for the repair. Should even consider using a direct HTC replacement. Of course that will up your cost.
I spose it depends on what you are willing to do for your phone. How bad do you want your HOX+ back??
I would just send it to HTC, cost me 180 british pounds, the good side is that you will get a new unibody, and a full service on the insides of the phone. I think its well worth it, and it keeps your warranty in play.
boe323 said:
I would just send it to HTC, cost me 180 british pounds, the good side is that you will get a new unibody, and a full service on the insides of the phone. I think its well worth it, and it keeps your warranty in play.
Click to expand...
Click to collapse
I don't care much about the warranty, if it dies I'll replace it, thing is, I can get upto $150, since I'm a high school kid, and (this is serious!) my parents said that if I break my phone, they're not replacing my phone in the next 2 years.
So they don't know.
stevespens said:
I spose if you found someone qualified to do the repair, it should be like new when it's done. Be sure they use a good quality screen and digitizer for the repair. Should even consider using a direct HTC replacement. Of course that will up your cost.
I spose it depends on what you are willing to do for your phone. How bad do you want your HOX+ back??
Click to expand...
Click to collapse
I ain't got that much cash, and I need it this week and can't do it via mail, so prolly not happening
Sent from my WT19a using Tapatalk 4 Beta
Actually the one x and one x plua use the same screen/digitizer and you have to pry the back of it off and disconnect it all if you really want that phone to work and keep any bit of warrenty send it to htc if not bring it to a repair shop
Sent from my HTC One X+ using xda premium
They sell kits on e bay with instructions and ideo instructions on you tube invest in an otter box it dosent add too much bulk and its a bargain ive seen people drop their phones 35 feet when i worked in chemical plants otter boxes on had a gash in it from tumbling down insulation bouncing off pipes and hitting concrete foundations phone was 100%fine
http://www.dealsishop.com/htc-one-x...acement.html?gclid=CNr_4uCAq7gCFZRj7AodeWQAIQ
http://www.dealsishop.com/htc-case-opening-tool-kit.html
Sent from my HTC One X+ using xda premium
The One X and One X + are definitely a difficult replacement. You need to FULLY clean up the old adhesive and take your time or you will get bad results. You also need to use the right adhesives to get good results. It would cost about $10 to $15 to get a role of adhesive you could use (trimming needed in tight areas) that would do about 50 phones.
Take your time and be thorough. Also be REALLY carefull with all the flex cables or you will be screwed when you put it back together.
I have fixed about 25 of the One X and one One X+ and its a minimum of 1.5 hours of work for me now and I know exactly what to do.
Thread has been closed as there is another cracked screen thread currently open. Duplicate threads are not allowed