So a month ago I sent my prime back to Newegg as a return since they didn't have any new ones in stock to replace it. They denied my refund because that tiny sticker on the bottom with the serial had fallen off. They refused to turn the device on to match serials with the warranty manual and box. In my other post, everyone told me to complain to my credit card company since this was the dumbest reason for denying me a refund on a defective prime (weak wifi, wifi/bt issues, no gps, slight light bleed in top right corner). So my credit card company gave me a temporary credit for the amount. The next business day they said the dispute was approved and refund was complete but newegg had already shipped my prime back to me after denying the RMA. I told my cc company about it and they said to just keep the prime since they're done on their end of the dispute.
So the prime has been sitting on my desk for a few weeks. I was waiting for Newegg to contact me to maybe take it back so that we can move on. I tried to log in to my newegg account today and got this message - "We apologize for the inconvenience, but this account has been suspended. Please do not continue to attempt to log in."
They don't want my prime because it's missing the small sticker but I already got my money back. It's like a bad break-up. I feel guilty for putting this thing up for sale, but I really don't want it because of it's defects even if it was "free" in a way.
Just wanted to share my story.
You are probably blacklisted forever....newegg really dislike credit card disputes.
Sent from my Dell Streak using Tapatalk
willoxx said:
You are probably blacklisted forever....newegg really dislike credit card disputes.
Sent from my Dell Streak using Tapatalk
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Honestly, after a stupid issue like this I would rather shop elsewhere.
Plus I have a business address or friends that can order for me if I really want something.
I can really tell that they hate CC disputes. I didn't even get a response from them in the form of a call or e-mail. They just a suspended account.
NewEgg is a shady company. Chase, my CC company, refuses all charges from NewEgg citing that they've had inordinate amount of fraud charges coming from NewEgg.
If I "have" to buy from NewEgg, I just expect problems. It's the vendor of last resort for me.
Try contacting Asus. They have awesome customer service!
al mon said:
NewEgg is a shady company. Chase, my CC company, refuses all charges from NewEgg citing that they've had inordinate amount of fraud charges coming from NewEgg.
If I "have" to buy from NewEgg, I just expect problems. It's the vendor of last resort for me.
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Wow.
That's funny, because it's like the only major online retailer I haven't had issues with..
Dude you freaking won.... Screw them.
but at the same time you apparently have the same exact issues that many state they have. Meh.
---------- Post added at 07:02 PM ---------- Previous post was at 06:56 PM ----------
al mon said:
NewEgg is a shady company. Chase, my CC company, refuses all charges from NewEgg citing that they've had inordinate amount of fraud charges coming from NewEgg.
If I "have" to buy from NewEgg, I just expect problems. It's the vendor of last resort for me.
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You must be alone here..... they are an excellent company, have been around for quite some time now. While amazon normally has better prices and faster shipping, every transaction I've ever had with Newegg has been fantastic.
My options right now are:
Sell it on craigslist or RMA through ASUS
I've seen the horror stories... I'll just take the cash and buy other gadgets. lol
I have had ZERO issues with Newegg.com. I been a customer for over 10 years. Fast shipping and excellent service. I still have items I have purchased years ago from them that still work! I have used RMA lots of times and have had ZERO issues. Thats my 2 cents worth.
cyi1 said:
My options right now are:
Sell it on craigslist or RMA through ASUS
I've seen the horror stories... I'll just take the cash and buy other gadgets. lol
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If I were you, I'd just sell it, but be honest with whomever I'd sell it to.
wynand32 said:
If I were you, I'd just sell it, but be honest with whomever I'd sell it to.
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Yeah definitely. Luckily they can still send it to ASUS for repairs since there's a 1 year warranty.
Unlike wy there, I would chance RMA first. Nothing to lose and you can still sell it after. Might even luck up and get fixes or a new unit
Sent from my Transformer Prime TF201 using xda premium
al mon said:
NewEgg is a shady company. Chase, my CC company, refuses all charges from NewEgg citing that they've had inordinate amount of fraud charges coming from NewEgg.
If I "have" to buy from NewEgg, I just expect problems. It's the vendor of last resort for me.
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That's interesting. Chase is my credit card company too and it's the only card I use on NewEgg. Never any problems.
I've bought a lot of stuff over the years there. I think they are a good company.
In this case, not letting him return because of a sticker when they could have confirmed the serial, I think, was wrong. But then contesting a charge and keeping the merchandise is a common means of fraud on the internet.
bgm307 said:
That's interesting. Chase is my credit card company too and it's the only card I use on NewEgg. Never any problems.
I've bought a lot of stuff over the years there. I think they are a good company.
In this case, not letting him return because of a sticker when they could have confirmed the serial, I think, was wrong. But then contesting a charge and keeping the merchandise is a common means of fraud on the internet.
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I know what you mean. I would rather return it but they won't take it back. I guess taking it back would be admitting they were wrong and against their policy.
sounds like you tried to remedy the situation and they declined, that's on them.
How much would you like for it, i'll pillage parts from it to try machining a window in the backplate for the antenna to get a signal...
This
buxtahuda said:
Unlike wy there, I would chance RMA first. Nothing to lose and you can still sell it after. Might even luck up and get fixes or a new unit
Sent from my Transformer Prime TF201 using xda premium
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Why not RMA it? Document packaging it up and sending it off. if there really are that many problems with it then you may just get a new one from them. After all you said it, it was free.
cyi1 said:
I know what you mean. I would rather return it but they won't take it back. I guess taking it back would be admitting they were wrong and against their policy.
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I would not sell your prime and I would certainly make sure to hang on to all communication you have had with them. They could come back two months later and say you owe them a Prime and cause you more headache than it is worth.
al mon said:
NewEgg is a shady company. Chase, my CC company, refuses all charges from NewEgg citing that they've had inordinate amount of fraud charges coming from NewEgg.
If I "have" to buy from NewEgg, I just expect problems. It's the vendor of last resort for me.
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Wow. I've been using Newegg for probably over 10 years and have had zero problems. I order tons of stuff from them and consider them to be my favorite online retailer.
I also have been using a Chase Visa card with them forever.
Sent from my Transformer Prime TF201 using xda premium
I lost my sticker on my Keyboard dock. The sticker on my Prime tablet is still in tact because I keep it on the dock.
What if Newegg, and Asus, black list you serial #, and the poor guy or gal you sell it to, sends it in for warranty work, and it gets confiscated, then what do you do?
Related
I possibly, have a chance to buy a Prime tomorrow. It's very possible someone else might buy it before me because I won't have the $ until later morning. Got emailed the pics of it. The seller says to email him when I get the cash.
Of course, I hope that the seller waits for me or that no one gets it before I do. I am concerned about Wifi and I can't return it if it was defective! I would turn it on and test it thoroughly before giving cash.
I doubt that I will get it before another quicker buyer but, Would you girls and guys go for it?
Edit GOT IT!!!
I just downloaded the new software update thingy. Interestingly, Wifi seems to have improved BUT, I will test it some more. Looks good though.
Also, I have a crap cellphone the Samsung intercept, so the videowas atrocious but hopefully, I can upload it from this Prime. The pics are low quality too but will post later!
Gorgeous, super tablet I must say. Very fast. Im sad that my Prime is missing the S hadowgun and Bladeslinger demos! Andy , could go u upload them or where can I get them. The price of getting it early lol! Riptide is amazing!! The water effects!!!! Wow!
Very happy I got it, definitely worth, even with th e wifi issue. Sorry not used to typing on my Prime obviously lol!
I am sorry that I had my private messages off, if anyone wants to PM me, by all means do so. Pics later!
CandyNJ66 said:
I possibly, have a chance to buy a Prime tomorrow. It's very possible someone else might buy it before me because I won't have the $ until later morning. Got emailed the pics of it. The seller says to email him when I get the cash.
Of course, I hope that the seller waits for me or that no one gets it before I do. I am concerned about Wifi and I can't return it if it was defective! I would turn it on and test it thoroughly before giving cash.
I doubt that I will get it before another quicker buyer but, Would you girls and guys go for it?
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Ya do it. I doubt they actually changed anything in their production to "fix" the wifi "issue". No warranty does suck though... But hell, who knows how long some of us might have to wait for this thing, I'd jump on it if I had the chance!
CandyNJ66 said:
I possibly, have a chance to buy a Prime tomorrow. It's very possible someone else might buy it before me because I won't have the $ until later morning. Got emailed the pics of it. The seller says to email him when I get the cash.
Of course, I hope that the seller waits for me or that no one gets it before I do. I am concerned about Wifi and I can't return it if it was defective! I would turn it on and test it thoroughly before giving cash.
I doubt that I will get it before another quicker buyer but, Would you girls and guys go for it?
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I'd make sure you get the original receipt for it so if it needs to be exchanged or needs warranty work you're covered. Other than that, assuming you're OK with what you'll be paying for it, go for it.
P.S. - Do the exchange in a restaurant and get there first. Meeting strangers that know you'll have cash with you is something to be wary of.
Do you know where this person got their Prime from? Is it covered by warranty?
If it is not under warranty then I don't think it is worth it cause if it is defective or it becomes defective then you are screwed.
The seller says he obtained it from through a promotion last week at a technology media event in New York. Lucky man.
It's not from a store, so no receipt. I will ask if he has a paper with it. It's a USA Prime, so warranty by Asus
BarryH_GEG said:
I'd make sure you get the original receipt for it so if it needs to be exchanged or needs warranty work you're covered. Other than that, assuming you're OK with what you'll be paying for it, go for it.
P.S. - Do the exchange in a restaurant and get there first. Meeting strangers that know you'll have cash with you is something to be wary of.
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Good advice because I'm going long distance to a big city. I definitely am meeting in a public restaurant IF I even get the thing
Just my 2¢ on the issue: Don't worry about the warranty. Since it's a brand new product, you don't have to prove when you bought it. I sent in my Transformer multiple times to ASUS directly for service, and they never questioned when/where I purchased it...
There are others who will disagree, and of course, everyone's entitled to my opinions
If it was me...
I would only buy it if the box is still sealed. That's just me though, for my own peace of mind. Goodluck and keep us posted.
ChristoA1 said:
Just my 2¢ on the issue: Don't worry about the warranty. Since it's a brand new product, you don't have to prove when you bought it. I sent in my Transformer multiple times to ASUS directly for service, and they never questioned when/where I purchased it...
There are others who will disagree, and of course, everyone's entitled to my opinions
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My point exactly, since you are getting the device right after it's released (before its released actually), so even if they count it to the day it was released you'd still get 1 full year of warranty.
I personally would not do it. It's just like people who charge close to retail for their used Ipads. If I'm paying close to retail, I may as just well purchase it for the retail price so I can have the peace of mind of going back to the store if anything goes wrong. Don't forget that since it's the holidays, most stores have extended return periods. Also, I know we all are eager to get the new prime but 1 or 2 months from now, if you are having problems with the unit, you have to ask yourself was it worth it to buy it a week early or would it have been better to wait a week and have your own receipt and the ability to return it to the store if you needed to.
ChristoA1 said:
Don't worry about the warranty.
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You could also buy one at a B&M reseller once they're more widely available and return it. Keep the original receipt and return it with a photocopy or do it at BB where they can track the transaction by CC number and you don't need a receipt for returns. Use that to send in should it need repair. And for those with a higher moral standard then mine, it's bending the rules not breaking them.
BarryH_GEG said:
You could also buy one at a B&M reseller once they're more widely available and return it. Keep the original receipt and return it with a photocopy or do it at BB where they can track the transaction by CC number and you don't need a receipt for returns. Use that to send in should it need repair. And for those with a higher moral standard then mine, it's bending the rules not breaking them.
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I didn't get mine from a B&M, so I'm not sure how popular it is, but I know with game consoles etc., most places have the SN on the receipt...
Sent from my ICS Splashed MT4GS using xda premium
ChristoA1 said:
I didn't get mine from a B&M, so I'm not sure how popular it is, but I know with game consoles etc., most places have the SN on the receipt...
Sent from my ICS Splashed MT4GS using xda premium
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Good point. I know Costco doesn't. GameStop's not too sophisticated so they may not. I'm not sure about Target and Walmart. BB probably does.
I guess nobody else is curious or maybe they are just classier than me but how much ya payin for it? Good luck too by the way.
He's asking $600 for the 32GB Amethyst Grey. I know it's $100 over retail. Would I be totally stupid? My pre-order was cancelled by Amazon and don't see how I will get one this month if another buyer gets to the overpriced promo Prime first, but who knows.
CandyNJ66 said:
He's asking $600 for the 32GB Amethyst Grey. I know it's $100 over retail. Would I be totally stupid? My pre-order was cancelled by Amazon and don't see how I will get one this month if another buyer gets to the overpriced promo Prime first, but who knows.
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Honestly, I would pay that right now. After tax and shipping that's what it would cost anyway. My preorder at GS was $544. Go for it. Even if you can handle yourself, take somebody with you for added security anyway. I don't know what it's like in NJ but I'm in Texas and I think I would have a heater in the truck.
I wouldn't do it especially for that price unless you absolutely need to have it now. Then again, I know how it feels to want something so bad that you are willing to pay over MSRP for it. You have to ask yourself, is it worth it to pay a $100 markup on something that may be on shelves in a week. Even if it's released next month, you have to ask yourself if it is worth it to pay more for something that you can't freely return in any store since he isn't giving you a receipt. If you have the money and you need it that bad, then pull the trigger. This thread reminds me of when I paid $750 for the Nokia n95 before it hit stateside. Never again my friend, never again.
Just to reiterate it's not really a $100 markup if you have to pay tax and have it shipped. $544 with tax in Tejas. Add shipping and its much closer to 6 hundo. Plus, waiting an extra month or two is not worth saving $50 - $100; to me anyway.
I would pay for it because at gamestop with overnight shipping charges, mine comes out to $554, but thats just me.
He would get much more on eBay for it. Grab the chance while you have it.
I was wondering if best buy will make me pay a restocking fee for returning my transformer. I know it says i can return or exchange it within 14 days but is that only if it is unopened? Or if i fond that it is damaged or has something wrong with it (the only reasons i would return it) would i be able to return it anyways? Thanks to anyone who takes the time to read this.
Yes you can return it no questions asked within 14 days. Thanks to the people who replied!
There are no more restocking fees at Best Buy except for Special Orders.
http://consumerist.com/2010/12/best-buy-puts-an-end-to-most-tyrannical-restocking-fees.html
gregnetz18 said:
I was wondering if best buy will make me pay a restocking fee for returning my transformer. I know it says i can return or exchange it within 14 days but is that only if it is unopened? Or if i fond that it is damaged or has something wrong with it (the only reasons i would return it) would i be able to return it anyways? Thanks to anyone who takes the time to read this.
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You can return no questions asked as long as it's within 14 days. No restock fee.
ok thanks for the help guys thats what i thought by researching but wasnt sure. ill edit my post so other people who were wondering know.
How about shipping cost ?
I think I might need to return mine.. the right side edge moves 1/20 of a mm (guesstimate) when pressed down yet no other side moves.. Maybe the glue is coming undone
Returned mine
I received my TFP Dec 28. Called in for RMA number on Dec 29 because of GPS issues, held off sending it back, waiting for XDA wisdom to find a workaround. Then Asus pulled the spec, which I find offensive.
So I called Best Buy back to clarify and confirmed refund when they receive RMA'd unit. Full refund, credited back to card after a few days. So, did the factory reset, cleaned it and put it back in and sent it off via UPS.
Got caught up in the bleeding edge, learned a little.
GCurry said:
I received my TFP Dec 28. Called in for RMA number on Dec 29 because of GPS issues, held off sending it back, waiting for XDA wisdom to find a workaround. Then Asus pulled the spec, which I find offensive.
So I called Best Buy back to clarify and confirmed refund when they receive RMA'd unit. Full refund, credited back to card after a few days. So, did the factory reset, cleaned it and put it back in and sent it off via UPS.
Got caught up in the bleeding edge, learned a little.
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Why didn't you just return to a store? Seems like it would be easier...
My bigger questions are: did they refund shipping, and are they honoring their holiday return policy for tablets?
Oh, and when does the return period start, when it's ordered or when it's received? I'd have to imagine when it's received, because a week can be lost in shipping, but I'm not positive either way.
wynand32 said:
Why didn't you just return to a store? Seems like it would be easier...
My bigger questions are: did they refund shipping, and are they honoring their holiday return policy for tablets?
Oh, and when does the return period start, when it's ordered or when it's received? I'd have to imagine when it's received, because a week can be lost in shipping, but I'm not positive either way.
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Pretty sure the holiday return period does not apply to tablets (one of the exceptions). 14 days.
http://www.bestbuy.com/site/2008-Gi...cat166500050003.c?id=pcmcat166500050003&h=387
My order says I have up to 45 days to return the item for a full refund. However I'm also a reward zone silver member so I don't know if that is why or because of the holidays
Sent from my HTC Mecha using XDA App
just returned mine to the store. you get full refund (i got free shipping but when i talked to customer service they said you get shipping refunded as well) . there's a big "flyer" on the counter saying bestbuy has eliminated restocking fees so no need to worry about that.
wynand32 said:
Why didn't you just return to a store? Seems like it would be easier...
My bigger questions are: did they refund shipping, and are they honoring their holiday return policy for tablets?
Oh, and when does the return period start, when it's ordered or when it's received? I'd have to imagine when it's received, because a week can be lost in shipping, but I'm not positive either way.
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Click to collapse
Not sure when the return period starts, I assume when delivered.
As to shipping, I opted for express shipping, targeted by them for 12.27, negotiated a discount to $10 for that shipping since I was one of the crew who'd originally ordered champagne and had to convert on 12/23. But they didn't deliver until 12/28, so I called back and got refund on shipping, separately from RMA. So shipping in my case was ultimately free, and yes/no is the answer to your question, depending on whether you're a glass half full/empty kind of person. ;-)
As for returning it to brick and mortar store, could have, but more driving in my case. Didn't want an exchange anyhow. I'm going to wait for ICS tablets with a customer use reputation now.
GCurry said:
Not sure when the return period starts, I assume when delivered.
As to shipping, I opted for express shipping, targeted by them for 12.27, negotiated a discount to $10 for that shipping since I was one of the crew who'd originally ordered champagne and had to convert on 12/23. But they didn't deliver until 12/28, so I called back and got refund on shipping, separately from RMA. So shipping in my case was ultimately free, and yes/no is the answer to your question, depending on whether you're a glass half full/empty kind of person. ;-)
As for returning it to brick and mortar store, could have, but more driving in my case. Didn't want an exchange anyhow. I'm going to wait for ICS tablets with a customer use reputation now.
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It says on the link posted it is upon receipt of the product is when the return period starts. After all of the drama regarding what Asus has done with the website and customer service responses, I will more than likely return mine and either get a g tab or wait to see if later production models eliminate the issues.
Sent from my Transformer Prime TF201 using Tapatalk
gregnetz18 said:
I was wondering if best buy will make me pay a restocking fee for returning my transformer. I know it says i can return or exchange it within 14 days but is that only if it is unopened? Or if i fond that it is damaged or has something wrong with it (the only reasons i would return it) would i be able to return it anyways? Thanks to anyone who takes the time to read this.
Yes you can return it no questions asked within 14 days. Thanks to the people who replied!
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They didn't ask me a thing when I returned it.
Full money back.
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Dnorwood said:
It says on the link posted it is upon receipt of the product is when the return period starts. After all of the drama regarding what Asus has done with the website and customer service responses, I will more than likely return mine and either get a g tab or wait to see if later production models eliminate the issues.
Sent from my Transformer Prime TF201 using Tapatalk
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Wait so if it took over a week for my to get here does that mean that I'm only gonna have a few days to return it?
gregnetz18 said:
Wait so if it took over a week for my to get here does that mean that I'm only gonna have a few days to return it?
Click to expand...
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Um no. Read through the posted link. Return period starts on the day you receive it.
morphiend said:
just returned mine to the store. you get full refund (i got free shipping but when i talked to customer service they said you get shipping refunded as well) . there's a big "flyer" on the counter saying bestbuy has eliminated restocking fees so no need to worry about that.
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Silver members get 45 days on everything! Ftw!
Sent from my Inspire 4G with ICS!
Gonna return mine to Best Buy tomorrow, a little bit of light bleed but mainly because of the absolutely horrendous customer service experience I had with them. Also, the 64-GB version I pre-ordered from Tiger Direct is finally on its way, with the dock!
Sent from my ADR6400L using Tapatalk
Cmotion said:
Gonna return mine to Best Buy tomorrow, a little bit of light bleed but mainly because of the absolutely horrendous customer service experience I had with them. Also, the 64-GB version I pre-ordered from Tiger Direct is finally on its way, with the dock!
Sent from my ADR6400L using Tapatalk
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I received an email to take a survey after one of my many phone calls with them. Aside from my excellent experience with the Reward Zone, I gave them a big FAIL on the rest of the survey. As a "valued customer", I've now been invited to speak to someone about my experience. I plan on calling next week. My biggest problem was the complete lack of communication to the CSRs and Supervisors about what we were told via email were our options for replacement ordering the champagne.
Anyway..... The items purchased from BB during the holidays fell under their extended holiday return policy. The its been posted, and it's something like 30days after delivery, tablets are not a excluded, and premium silver members get an additional 14 days
So I have decided to return my prime for a refund due to the bugs and also because I really don't feel like it was worth spending $500 on. I just submitted an RMA when I noticed something..
The restocking fee is $74.85, meaning I'd only be getting $424.15 back. That's almost a hundred dollars just to return the tablet. Should I just try to sell it on craigslist, or what?
Tell them you refuse to pay the restocking fee if the device is defective. If it is just not living up to your standards you might have to pay it. If it IS defective and they won't refund you 100% then you file a claim with your credit card company and tell them EXACTLY what happened, meaning if you still have product in hand ask them what to do. If you do dispute, newegg may suspend your account out of spite, but this IS your right as a consumer.
Sent from my Transformer Prime TF201 using Tapatalk
Also if you do decide to sell it on craigslist your almost certain to take a similar loss on the item. Also please be honest on why it isn't meeting your needs in the description. Otherwise you will have an angry buyer on your hands!
Sent from my Transformer Prime TF201 using Tapatalk
I had that happen too. just call them and they will take it off and send you a prepaid return label
benefit14snake said:
Also if you do decide to sell it on craigslist your almost certain to take a similar loss on the item. Also please be honest on why it isn't meeting your needs in the description. Otherwise you will have an angry buyer on your hands!
Sent from my Transformer Prime TF201 using Tapatalk
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I don't agree given its still kind of difficult to get one in some areas. Unless the unit is truly defective, Craigslist would save someone at least tax. I'd put it up there and see what happens.
It's crazy how fast I can generally sell stuff on craigslist.. If there is a demand for it, it will sell within hours.
The problem about trying to make a credit card dispute is that I used my "newegg preferred account" to pay for it, meaning that I'd still be asking them for the refund. Also, the device isn't really defective, but the wifi is of course a bit poor and the firmware updates aren't really fixing issues without breaking other stuff in the process.
I want a refund but that restock fee is ridiculous.
XHolyPuffX said:
The problem about trying to make a credit card dispute is that I used my "newegg preferred account" to pay for it, meaning that I'd still be asking them for the refund. Also, the device isn't really defective, but the wifi is of course a bit poor and the firmware updates aren't really fixing issues without breaking other stuff in the process.
I want a refund but that restock fee is ridiculous.
Click to expand...
Click to collapse
Did you call them?
.
XHolyPuffX said:
So I have decided to return my prime for a refund due to the bugs and also because I really don't feel like it was worth spending $500 on. I just submitted an RMA when I noticed something..
The restocking fee is $74.85, meaning I'd only be getting $424.15 back. That's almost a hundred dollars just to return the tablet. Should I just try to sell it on craigslist, or what?
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Does the GPS work on your prime?? If it doesnt tell them that on Newegg.com, the Asus Prime spec states that it has GPS and tell them yours is defective and you want your money back or exchange.
junrider said:
Does the GPS work on your prime?? If it doesnt tell them that on Newegg.com, the Asus Prime spec states that it has GPS and tell them yours is defective and you want your money back or exchange.
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Asus removed gps from the specs and advertising a while ago. Newegg also doesn't list gps.
Cozmo85 said:
Asus removed gps from the specs and advertising a while ago. Newegg also doesn't list gps.
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Click to collapse
Newegg does still list GPS.
Proud owner of a Transformer Prime on Tapatalk.
Cozmo85 said:
Newegg also doesn't list gps.
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Yes they do, so your entitled a refund or exchange. Id take a screen capture with the GPS listed on Neweggs's site with the current date. Your prime box probably still have the GPS listed on the box, use that too on Newegg.com. And just tell them my GPS doesnt work, and say that Asus has pulled out of the specs. Tell them you werent notified by Asus or Newegg.com that the GPS has been pulled out, then tell them my box has GPS on it and Newegg.com's site still has GPS on its specs. And push your way out of the restocking fee.
Hi everyone, I was looking forward to join the I717 community but sadly, I don't think I'll be getting my Note because of some ******* who decided to rip off people thru ebay, I was so happy by the fact that I was getting a new Note, and now I'm trying to get my money back and the guy keeps giving excuses, ebay told me to wait until Saturday to open a didn't receive item case, but for what I know is gonna take some time, the bad thing is that I sold my Sensation and my T-Mobile's Galaxy S2 to be able to buy the Note and now I'm stuck with a Prepaid LG Flip phone. Beware when using ebay, don't wanna end up like me. Bad thing $600
Anyone here can point me on the right direction...
Dispute! If you paid with Paypal then you'll most likely recover your money.
Nothing you can do but wait.
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes, I did used Paypal, guess youre right all I can do is wait... which is not easy when you spend that kind of amount, I am an a 28yr. DoD veteran (Sadly, because of an accident) I've dealt with situations that I never thought I'll ever witness, but I never been played like that.
djxcee said:
Dispute! If you paid with Paypal then you'll most likely recover your money.
Nothing you can do but wait.
Sent from my SAMSUNG-SGH-I717 using xda premium
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Buyers are always covered. Which is tough for selling. But it gives buyers some confidence that they have some sort of recourse. Without buyers ebay can't survive, even with millions of sellers
Only way the seller can win the dispute, is if he can show tracking signature delivery to the registered pay pal address.
It takes 10 days at least, sorry to hear you have to go through this, it will just take some patience.
Try not to instigate or piss the seller off. Just keep it cool and let ebay/paypal work for you. At times they may end up sending you the item damaged on purpose, then the claiming gets harder.
I used Ebay to get mine and they were a great seller i believe their name was cellstoreusa and also got a 2 year squaretrade warranty as well I would just say next time make sure you are buying from those sellers who have the highest ratings, Im sorry this happened to you though i hope you get your money back
clockcycle said:
Only way the seller can win the dispute, is if he can show tracking signature delivery to the registered pay pal address.
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From what I heard, you have to use eBay for shipping in order for eBay to trust your tracking information. If you shipping the stuff youself without using eBay to produce shipping labels, you are SOL.
Not true.you have to use a shipper that provides online tracking our a method where deliver can be confirmed. You can use USPS with delivery confirmation, UPS with tracking, Fed Ex, DHL, etc.as long add you can show that it had tracking and show proof it was delivered via online for example. I am a Powerseller on EBay btw.
Sent from my GT-N7000 Samsung Galaxy Note "Go big or go home" using XDA app
adelmundo said:
Not true.you have to use a shipper that provides online tracking our a method where deliver can be confirmed. You can use USPS with delivery confirmation, UPS with tracking, Fed Ex, DHL, etc.as long add you can show that it had tracking and show proof it was delivered via online for example. I am a Powerseller on EBay btw.
Sent from my GT-N7000 Samsung Galaxy Note "Go big or go home" using XDA app
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+1
I'm not a powerseller. But I have around 56 feedback. 100% positive. This guy speaks the truth. you'll get your money back.
Sent from my SAMSUNG-SGH-I717 using XDA
Don't worry. You will get your money back, but it will take some time. I got scammed some years ago. It took a few weeks of going back and forth with ebay, paypal, and the seller. Paypal finally awarded me the money. But (at that time) they could only award me from money that was in his account. That may have changed. Best of luck.
Can't provide any direction, but I"ll chime in with my own Note from ebay experience.
Won one on ebay last month, posted as "brand new". When I received it; no stylus, aftermarket rear cover, and aftermarket battery. Most likely stolen Returned and still waiting on refund.
Had a similar experience... Long time ago with a 300+ dollar phone
Hit that bastard up with a paypal claim.. No seller likes those. Keep all emails and records of attempts to contact. You are protected via paypal "xxxx.xx" amount of dollars
Sent from my SAMSUNG-SGH-I717 using XDA
Do you have a link to the listing?
*USPS with "signature" delivery confirmation. To the verified shipping address on record with Pay Pal.
h0tw1r3 said:
Can't provide any direction, but I"ll chime in with my own Note from ebay experience.
Won one on ebay last month, posted as "brand new". When I received it; no stylus, aftermarket rear cover, and aftermarket battery. Most likely stolen Returned and still waiting on refund.
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Sorry to hear that, sounds like you may have been sold a Best Buy demo unit. Those are usually missing the Stylus, battery door, but everything can be bought OEM except the box. No box to compare the IMEI usually is cause to be alert and weary.
I was offered a phone in that condition, while testing it, it would go into the orange demo screen and randomly show feature videos. But it can be reset via recovery.
I mostly buy my devices locally on Craigslist. Usually cheaper than ebay and I get to really test it out before paying. Not say youre guaranteed anything tho. Still a risk. YMMV
I've always wondered, how would PayPal get you your money back if the seller just closed their account (banking account)? Do they actually come out of pocket for you?
Yes they do..
beall49 said:
I've always wondered, how would PayPal get you your money back if the seller just closed their account (banking account)? Do they actually come out of pocket for you?
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years ago you were sol..not sure how it works now.
If OP paid by CC or bank to paypal to seller you can dispute the charge through them
If you paid with funds already in your paypal account you have to wait through the process unfortunately (a good reason why I always pay via one of my credit cards, and not my paypal balance)
Here is the link for the listing... It was listed as brand new/unopened, thanks everyone for the help and support.
http://www.ebay.com/itm/Brand-New-S...Cell_Phones&hash=item231bbca264#ht_500wt_1156
Reclaim said:
Do you have a link to the listing?
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I just sold my Iphone on Ebay and they are so anal about protecting the buyer, I was upset on how long I had to wait to get my money. Now I'm not that upset about it. If you do exactly what they want and either use Ebay to print yor shipping label or upload your tracking data immediatley, there's no way to get ripped off except maybe for missing items or defects. I didn't get my money until Ebay got confirmation of delivery. I then had to wait 4 days to get my money from Paypal. I don't know what takes so long for Paypal unless they try to mske a couple days interest off my money.
what if the sends a fake package with signature confim with nothing inside?
shaolinx said:
what if the sends a fake package with signature confim with nothing inside?
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You take pics of the label...which shows the weight. ..and of the box open and empty
Thur u arrrrrrgh
I ordered a Nexus 10 and decided I did not want it and cancelled my order. But for some reason it still shipped to me and the charge was refunded.
Has this happened to anyone else?
Ship it back. Anything else is theft, despite their mistake.
But I predict a bunch of rationalizations coming for why you should keep it. I mean, it's Google and Samsung, they're big companies. They won't miss it...
Up to you... there is a paper trail that leads to you so if not now it may bite you in the @ss later. I would rather return and save you the problems down the road. Its the right thing to do
Sent from my SPH-L710 using xda app-developers app
If you let them know, I wouldn't be surprised if they let you keep it.
Sent from my Nexus 10 using xda premium
If they send you a return shipping label and box yes.
If they don't , I wouldn't pay to ship it back and then it is FREE!
when the kindle fire launched a friend got two when she had pre-ordered and paid for only one. She was honest and she sent it back as instructed with a provided shipping label. The next month she noticed on her CC statement they had refunded her money when she sent back the extra. She actually called in about it again and the rep just told her to keep it because he wasn't sure how to charge her without shipping another one. Result = free Kindle Fire.
mbk17 said:
I ordered a Nexus 10 and decided I did not want it and cancelled my order. But for some reason it still shipped to me and the charge was refunded.
Has this happened to anyone else?
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So what exactly did do you to get this free nexus 10? I ordered mine on Friday night, still didn't my shipment email. I wanna if they will send one to me for free, if they will let me keep it if I try to return it. Hmm but then again, it stealing.
Hallowed Is The Sader
sader2202 said:
So what exactly did do you to get this free nexus 10? I ordered mine on Friday night, still didn't my shipment email. I wanna if they will send one to me for free, if they will let me keep it if I try to return it. Hmm but then again, it stealing.
Hallowed Is The Sader
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I simply ordered it and I called and canceled the order. The charge was refunded but it was still shipped to my door.
Bru87tr said:
If they send you a return shipping label and box yes.
If they don't , I wouldn't pay to ship it back and then it is FREE!
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That's what I thought. They screwed up and if they want me to spend $20 to send it back then I think I will keep it.
If they spot the mistake, they will charge you. They keep your CC on record. If they don't charge you, they will remotely deactivate the device, making it useless.
Ethically you should return it.
But legally you do not have to as far as I understand. If you canceled the order before they shipped ( up to them to enforce) then it is their problem. Nor can they charge anything on your card with out your authorization. They do not have your permission to charge your card at this point.
How ever if you do not contact them and try to work it out I can say with certainty that would make you a **** head. Don't be a **** head.
If you're okay with not having warranty of any kind, sure. Hope nothing goes wrong with your stolen device.
I for one, surely, won't help you.
kpluiten said:
Ship it back. Anything else is theft, despite their mistake.
But I predict a bunch of rationalizations coming for why you should keep it. I mean, it's Google and Samsung, they're big companies. They won't miss it...
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A bit sanctimonious, no? I can't count the number of stories I've read on XDA where people were shipped incorrect, defective, or damaged goods by a reseller or accused of "customer induced damage" by a manufacturer's repair department and wrongly told to go pound sand for one reason or another. It's not a lily white world we live in.
OP, if it were me I'd keep it but would be prepared to pay for it if asked leaving it up to powers greater than myself to decide if I was truly intended to get a "Free nexus 10."
I would wait to see if they end up "fixing" it themselves first, before thinking to call them about this mistake. If they ask you to pay for shipping, then I would say no way.
I got a "Free" Samsung galaxy s3 from a mistake Verizon made, but that's not the same and well they ware jerks.( 10+ call's, 3 "tickets and month's of waiting, so they had it coming.)
Hope google is nice and lets you have it for free.
P.S Google can you ship my n4 as well or should I say UPS, because they made the "shipping label" days ago with no update.
Keep it, don't resell it, and do your best to advertise how google is awesome for giving you a free tablet. Chances are your publicity will cause enuogh sales to offset the cost to google and samsung. Win Win
Give it to me, I can handle the burden on my conscious.
If sounds strange that Google could process a refund this quickly. As just about everyone else that has done a return/refund with Google has usually needed to wait 2 or 3 weeks to it.
I'm wondering if that wasn't possibly just the hold on your card finally going away and they haven't charged you yet. I don't think I saw the charge show up for my Nexus 4 until the day after I got my phone.
Another possibility is Google is just doing refunds immediately but still expecting you to return the tablet within 14 or 21 days and will simply charge you again if it's not received.
mbk17 said:
I ordered a Nexus 10 and decided I did not want it and cancelled my order. But for some reason it still shipped to me and the charge was refunded.
Has this happened to anyone else?
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Keep it. I ordered one on launch day and still don't have a tracking #. After daily phone calls and emails I just deal with a lot of people who apparently have no idea what is going on.
The pending charge was a check to see if the funds were available. Your charge will appear in a day or 2 relax its not theft lol. Picked up my nexus yesterday from UPS and the charge hit today after being refunded just like you are explaining
Sent from my Nexus 10 using Tapatalk 2
there way of "selling" more
TheEmpyre said:
The pending charge was a check to see if the funds were available. Your charge will appear in a day or 2 relax its not theft lol. Picked up my nexus yesterday from UPS and the charge hit today after being refunded just like you are explaining
Sent from my Nexus 10 using Tapatalk 2
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ya.. thats probably whats gonna happen. and you will have to call again to get them to take the charge off... and them to send a return box/tracking... either way... wait and see what happens. I wouldnt put it past a snafu