I have been waiting on the Lumia 800 luanch in Australia for some time now and I have been emailing Nokia in regards to tethering on the handset as I need it for use with my laptop for work. Nokia rep have been saying its coing in a future update but I rang Nokia nd they said that the comments are misinformed and that tethering is never coming. I then email Nokia australia and was told the same thing that it is never coming and so I emailed back giving links of the net which say it is and this is the responce I got...
SR#: 1-12181103339
Hi Nathan,
Thank you for your response.
We still affirm on our previous statement that Wi-Fi tethering is not obtainable in Nokia Lumia 800. Please be advised that the Wi-Fi tethering is a hardware dependent application which makes the Nokia Lumia 800 unequipped for it.
Please feel free to write back to us if you need further assistance with this case. You may also contact one of our friendly Technical Support Executives at 1-300 366 733 from 8am to 8pm, AEST, seven days a week. For online assistance, please visit ‘ASK Nokia’ at our website www.nokia.com.au/asknokia
Regards,
Casey C.
Email Support Executive
Nokia Careline
WHAT THE HELL? Its now a hardware issue and isnt ever coming? I will be cancelling my pre-order as it is definately a serious disfunction and the yes it is, no it isnt stance from Nokia is a joke. I NEED it for work and so the Lumia 800 is now not appropiate for me.
Thoughts?
What the hell? AFAIK before they fixed the Network configuration utility, it was possible to do the interop unlock and enable the tethering manually in registry (am I right?). Now they say it's not possible at all? Don't get me started!
N3croman said:
What the hell? AFAIK before they fixed the Network configuration utility, it was possible to do the interop unlock and enable the tethering manually in registry. Now they say it's not possible at all? Don't get me started!
Click to expand...
Click to collapse
I really doubt that. I guess the Lumia 800 needs to have some drivers in order to enable tethering. There is currently no way to add tethering. I called the Nokia hotline as well and they said that there will be no tethering. However the salesman that sold me the device promised me tethering in a future update. I guess it was false advertising :-/
Hey, but wait! HTC Titan Comes with integrated wifi tethering and it have the same Qualcomm MSM8255T as Lumia.
Doesn't it makes it possible to bring this function to the Lumia?
Unless tethering is connected with different module...
Maszt said:
Hey, but wait! HTC Titan Comes with integrated wifi tethering and it have the same Qualcomm MSM8255T as Lumia.
Doesn't it makes it possible to bring this function to the Lumia?
Unless tethering is connected with different module...
Click to expand...
Click to collapse
First of all we would need to possibility to either have full access to the phone to include the drivers or the ability to install custom ROMs. The second problem I can think of is that those are HTC drivers that are connected to other parts of HTC related things. I place more hope in the Lumia 900, that offers tethering. Maybe we'll hear something at MWC in a few days.
But if it depends on MSM8255T, then Nokia shouldn't have any problem updating, or even writing driver for this function.
Or may be Nokia does not want to admit the real reason why they do not want to activate tethering - so they think out a fairytale about the HW disability.
It is not the first time such a case happens.
It would not be any surprise for me Lumia 800 will not be provided with tethering and they will use it for some questionable reasons for to the first time for Lumia 900.
Yeah you'd only need to get the phone interop unlocked (was possible before with a Nokia Network Setting vulnerability) and just edit the registry little bit. The Nokia Lumia hardware can 100% surely do tethering, if they have proper drivers. So it's all software. I remember when I unlocked the tethering on my Samsung Omnia 7 months before the official tethering update was pushed out.
Ok, another source. The nokia support in germany states here that a tethering update will come in early 2012. So I guess well have to be patient...
Important update
Apon speaking to one of the heads at Nokia to get this clarified. I got this response...
>Hi Nathan,
>
>Apologies for late reply, I have been out of range since yesterday morning.
>I have spoken to the Product team and the Nokia Care team and both have confirmed >that the advice provided by the Careline in this circumstance is wrong.
>I have forwarded the email onto Nokia Care in our corporate office and they will clarify >with the Careline and the Moore Park store that the wi-fi tethering feature is software >dependent and not a hardware limitation as has been suggested.
>This feature will become available shortly to customers who upgrade their software.
>
>Thanks for bringing this to our attention and we will rectify immediately.
When pushed on the time frame he said "we are aiming for 4 weeks from launch" and launch in Australia is March 4th. SO good news and hopefully not too long to wait.
bnathan said:
Apon speaking to one of the heads at Nokia to get this clarified. I got this response...
>Hi Nathan,
>
>Apologies for late reply, I have been out of range since yesterday morning.
>I have spoken to the Product team and the Nokia Care team and both have confirmed >that the advice provided by the Careline in this circumstance is wrong.
>I have forwarded the email onto Nokia Care in our corporate office and they will clarify >with the Careline and the Moore Park store that the wi-fi tethering feature is software >dependent and not a hardware limitation as has been suggested.
>This feature will become available shortly to customers who upgrade their software.
>
>Thanks for bringing this to our attention and we will rectify immediately.
When pushed on the time frame he said "we are aiming for 4 weeks from launch" and launch in Australia is March 4th. SO good news and hopefully not too long to wait.
Click to expand...
Click to collapse
You need to print that email out, when the update arrives, march down to the place of business where you were told it would never happen, rub their noses in it and say "bad dog!".
It was Nokia Care who told me it wasn't coming. Not a store. I work for a retailer here in Australia and was trying to get the correct, honest answer for my customers and for all our stores customers.
No one wants to be lied to or misinformed and I am pretty impressed with Nokia that they corrected the wrong answer given by their own care centre. Add to this the woman who gave the wrong information rang me today to apologise and say she had now updated the care centers info so no one gets the wrong information again.
I GUARANTEE no other company would do that level of customer service. I deal with Samsung, Apple, HTC and many more and know they don't care to that degree.
bnathan said:
It was Nokia Care who told me it wasn't coming. Not a store. I work for a retailer here in Australia and was trying to get the correct, honest answer for my customers and for all our stores customers.
No one wants to be lied to or misinformed and I am pretty impressed with Nokia that they corrected the wrong answer given by their own care centre. Add to this the woman who gave the wrong information rang me today to apologise and say she had now updated the care centers info so no one gets the wrong information again.
I GUARANTEE no other company would do that level of customer service. I deal with Samsung, Apple, HTC and many more and know they don't care to that degree.
Click to expand...
Click to collapse
I'm always happy to hear when a company is quick to correct any issues rather than dismiss the problem or blame the end user (in the case of the iPhone antenna fiasco).
Related
Hi Guys
Had a promising day today, went into a local T-Mobile shop with a friend who was looking for a phone. Was speaking to one of the staff in there who was concerned over the lack of support for the Vario 2 rom.
After speaking for a while he introduced himself as the local area network manager and would be happy to follow up the mysteries of the Windows Mobile 6 rom for me!
After shock he took my name and number and said I should know by the end of the week! Things are looking promising for an update as T-Mobile are launching their Mobile TV service this month!
Jygar said:
Hi Guys
Had a promising day today, went into a local T-Mobile shop with a friend who was looking for a phone. Was speaking to one of the staff in there who was concerned over the lack of support for the Vario 2 rom.
After speaking for a while he introduced himself as the local area network manager and would be happy to follow up the mysteries of the Windows Mobile 6 rom for me!
After shock he took my name and number and said I should know by the end of the week! Things are looking promising for an update as T-Mobile are launching their Mobile TV service this month!
Click to expand...
Click to collapse
The T-mobile TV service is already up and running - see new tab on T-Mob W&W home page. They are currently allowing free 24hr passes till the end of this month and you'll find lots on this service elsewhere on this site. Why do you think that a TV service may lead to WM6 upgrades? I hope WM 6 comes as a supported T-Mobile update but when I asked them the other day all they did was deny any knowldge of such an update and send me a link to the page that still contains no updates at all for the Vario II.
Let's keep our fingers crossed!
it seems strange that they'd introduce an update for something that already works perfectly well - however they seem to have made a lot of changes over the last couple of months with new w'n'w plans (doesn't the highest one allow for voip iirc?), seemingly improved 3g service (certainly in my area at least) and what not. imo they have the best mobile internet service going and now is the time for them to catch a lot of customers with mobile tv/flashy phones with the latest os. as a marketing bod that's the angle i'd play, anyway.
OK I was a little harsh when I sent this to T-Mobile this morning, bad day, but it does reflect my feeling about T-Mobile’s attitude towards its business customers.
I will of course be flashing my phone with a ROM from this sight but when I visit clients and they comment on my phone I shouldn’t need to tell them that they can only use the phone with all it’s features if they burn the warranty... We are seeing quite a few clients make the transition to Office 2007 and Exchange 2007 so telling them that to open files on their phone they must stick to saving files in 2003 mode and that they will not notice many improvements on their phone using WM5 and Exchange 2007 (only real benefits are administrative) is totally unacceptable and will mean that both T-Mobile and HTC lose out as we will be recommending the i-mate Ultimate range of phones in future (anyone have a good supplier?)
Good morning, I have just been informed by a colleague that whilst I was led to believe that a Windows Mobile 6 update for both my Ameo and Vario 2 were imminent, T-Mobile UK has now decided that it's business customers do not require the advantages offered by this upgrade and that having just invested a not insignificant amount of money in a new phone I will have no choice but to void the warranty in order to get the upgrade that other colleagues in other countries will receive from T-Mobile direct! Might I suggest that if you are unwilling to provide this upgrade you at least extend the warranty to cover the upgrade released by HTC as without this concession I will find it very hard to justify renewing my contract with T-Mobile UK in 18 months when it expires! Nor will I be able to continue recommending T-Mobile to my clients. As a VAR and IT Managed Services provider I often recommend to clients their next phone upgrade to be integrated with their Exchange servers, I am now installing Exchange 2007 which specifically takes advantage of new features added in Windows Mobile 6 not to mention continued compatibility with Microsoft Office 2007. The AMEO is one of your flagship corporate products to treat your customers with such disregard is unacceptable!
“Hello Martyn
Thanks for taking the time to contact me regarding Windows Mobile 6 and T-Mobile Uk's decision to not to release the software download for existing devises. I can understand how disappointed you must be with this decision especially if you bought the Ameo in the hope that you?d be able to download this software in the future.
T-Mobile have decided to bringing in new MDA devices that make best use of the features of Windows Mobile 6 rather than rolling it out on existing devices that work perfectly well with Windows Mobile 5.
Unfortunately we?re not in a position to extend the warranty to cover the upgrade offered by HTC and I?d recommend you would have to take this up with HTC. We?re also advising customers that downloading this software from other locations could damage the handset and invalidate the warranty as it?s not designed for UK devises.
I?m sorry you?re unhappy with our decision on Windows Mobile 6 Martyn but we do feel that our customer still have full use of all the features on the devices with Mobile Windows 5.
Kind regards
Ami Usher
Business Customer Services
T-Mobile
Click to expand...
Click to collapse
Wow, that really sucks. I guess they figured they already have your money and you are stuck in a contract with no other options. Also, they probably thinking you will forget about this soon before the 18 months and you will renew with them again when another device hit market within that time frame.
that is kinda sucky!, i upgraded mine to wm6 anyway so
F**K tmobile.
and you cant beat webnwalk plus for £3 a month which is what it costs me
I am a private customer but use my Ameo for work too - therefore I just wrote them this:
I have just heard that unlike ALL other carriers of the HTC X7500 (the phone from which the Ameo is cloned) , T-Mobile UK is not releasing a Windows Mobile 6 upgrade. Even the manufacturer is doing this which PROVES the device works well with WM6! The american version indeed comes with WM6 as standard. Why is T-mobile UK leaving customers of its FLAGSHIP telecommunications device without the latest software update which allows the latest integration with MS Office and Exchange server? It is outrageous to crippple a device which has only just been launched. Please explain as I am appaulled that you are not going to properly suppport this device. If the upgrade is available (which it is minus the T-mobile branding) then it shoudl be branded and offered to us. It feels like now you have got our money and tied us to a contract you no longer care. I was previously with O2 and they offered upgrades to many of their HTC devices as and when they were released by HTC. I require a definiitive answer on this matter as I am frankly disgusted.
I'll see what comes back! Blasted T-Mobile UK!
I think all of their customers with Athena started complaining (flood the gates with hate mail and e-mails), they probably would reconsider their decision.
Ithink you're taking slighty the wrong tack here.
A few people need to approach t-mob as if they were a Smb and looking to purchase several (say 30) devices that havw a seperate keyboard large scren etc and the ability to link with exchange 2007. Say that the ameo fits the bill perfectly and is available already in the US with WM6 and when would t-mob be offering it, as it would dictate whether said company was going to go with t-mob or o2!
Would be interesting to see the response.
Good idea - if they lie etc and say they will be releasing then we can use that as ammunition!
Seems like T-Mobile has no clue what they are talking about. WM6 is a vast improvement in every area over WM5 and the Athena didn't work perfectly under WM5 either. Furthermore, even the new devices coming out...including the iPhone...are no match for the Athena so to say that WM6 will be better or other devices will make better use of the WM6 features is totally ignorant.
I have T-Mobile in the US and haven't run into this problem. They are all willing to work with me. I've always had the latest phones and never had a problem getting support from the US team. I do help them a bit by breaking it down and letting them know that even though the phone is different, the OS is supported so I tell them not to get distracted by the fancy hardware. ;-)
I can't believe T-Mobile isn't releasing the WM6 update. Damn shame. They are just trying to save money.
They have any right under the european laws to refuse to relase an upgrade, but they DON'T have any right to say that your phone could be damaged
"We're also advising customers that downloading this software from other locations could damage the handset" bull***t!
THIS IS A STATEMENT FROM AN IDIOT!! Downloading this software from other location you will damage WHAT?
May be you could have problem INSTALLING, FLASHING, RUNNING but not just downloading from other location!
This is the T-Mobile UK average manager's knowledge? Good for the competitors!
Just had another pathetic reply from T-Mobile - cant uderstand what 'resources' they need anyway - they only put their crappy badging on it anyway! Anyway here it is:
[FONT="]Thank you for your response to Gemma's email. I'm sorry you're not happy with the answers you were given.[/FONT]
[FONT="]As you rightly say there are numerous forums out there discussing devices, operating systems etc. People put their points of view their opinions and experiences. It may well be the case that many people have put the X750 1firmware successfully on their UK Ameos. There are also a number of cautionary tales from people who have bricked their device. [/FONT]
[FONT="]You are then in a position where you can make an informed decision and choose whether or not to upgrade to WM6. As Gemma said this could both damage the device and invalidate your warranty.[/FONT]
[FONT="]As Gemma said T-Mobile have decided to use their resources to bring in new MDA devices developed on and preloaded with WM6 rather than rolling it out for existing devices. I don't believe it is about saving money but rather allocating the available resources for development purposes, there are finite resources available and the decision not to offer a WM6 upgrade will have been thought long and hard about. I can understand why you aren't happy with this decision on a personal level and I'm sorry about that.[/FONT]
[FONT="]HTC seem to be launching numerous devices currently and I'm sure that by the time your contract comes to an end there will be a viable alternative to your Ameo that perhaps better meet your needs and wants. Another option may be to try and find out whether HTC themselves will be releasing a WM6 ROM.[/FONT]
[FONT="]We are certainly not saying that we have your money and that is tough - you still have exactly the same device with the same specification and operating system that you originally decided on. If you would like to discuss this further my details are below (calls to this number are chargeable. Please check with your service provider for further details).[/FONT]
[FONT="]Thank you for giving me the chance to address your points Mr Elphick. I hope you accept the reasoning behind our decision whilst I understand that you don?t necessarily agree with it. [/FONT]
these companies are pure rip off merchants don't expect anything else.
I get unlimted hSPDA in uk for 3 pounds per month . when I go abroad next week it will be 7.50 pounds PER MB!!
the govt has to stop these c**ts sooner or later
adamelphick said:
Just had another pathetic reply from T-Mobile - cant uderstand what 'resources' they need anyway - they only put their crappy badging on it anyway! Anyway here it is:
[FONT="]Thank you for your response to Gemma's email. I'm sorry you're not happy with the answers you were given.[/FONT]
[FONT="]As you rightly say there are numerous forums out there discussing devices, operating systems etc. People put their points of view their opinions and experiences. It may well be the case that many people have put the X750 1firmware successfully on their UK Ameos. There are also a number of cautionary tales from people who have bricked their device. [/FONT]
[FONT="]You are then in a position where you can make an informed decision and choose whether or not to upgrade to WM6. As Gemma said this could both damage the device and invalidate your warranty.[/FONT]
[FONT="]As Gemma said T-Mobile have decided to use their resources to bring in new MDA devices developed on and preloaded with WM6 rather than rolling it out for existing devices. I don't believe it is about saving money but rather allocating the available resources for development purposes, there are finite resources available and the decision not to offer a WM6 upgrade will have been thought long and hard about. I can understand why you aren't happy with this decision on a personal level and I'm sorry about that.[/FONT]
[FONT="]HTC seem to be launching numerous devices currently and I'm sure that by the time your contract comes to an end there will be a viable alternative to your Ameo that perhaps better meet your needs and wants. Another option may be to try and find out whether HTC themselves will be releasing a WM6 ROM.[/FONT]
[FONT="]We are certainly not saying that we have your money and that is tough - you still have exactly the same device with the same specification and operating system that you originally decided on. If you would like to discuss this further my details are below (calls to this number are chargeable. Please check with your service provider for further details).[/FONT]
[FONT="]Thank you for giving me the chance to address your points Mr Elphick. I hope you accept the reasoning behind our decision whilst I understand that you don?t necessarily agree with it. [/FONT]
Click to expand...
Click to collapse
...........................Good for HIM......................................
....................................!..................................................
........BANDIT................!............LEADER..........................
....................................!..................................................
Bad For ME-----------+-------------------Good For ME
................................... !..................................................
.............IDIOT..............!.............HERO.............................
....................................!..................................................
..........................Bad for HIM..........................................
This is a well known graphic in Bunsiness Schools.
It is used to help to judge a company, a person, a strategy,... analyzing the effects on HIM (or his company, ...) and also the effects on ME (or over my products,my Company,...)
Good for HIM, bad for YOU = They are BANDITS! Looking from another side, may be his strategy will be bad for him also, reducing sales.
Bad for HIM and bad for YOU = IDIOTS
Beware from BANDITS and from IDIOTS, also IDIOTS are the WORST force in the world, not even GOD can stops the stupidity!
You aren't loosing... anything? We are in a fast and competive business enviroment and if your company will move to exchange server 2007... your T-Mobile AMEO will be OUT (just to give him a simple example) IDIOTS !
if resources are the problem, not the money i would do it for them
I will suggest to send to him something about the importance of having an up to date software in the business environment, explaining the differences between PHONE and COMPUTER business.
ATHENA is part of the COMPUTER business and I have never seen a computer company refusing a major software update after less then one year for a new model.
May be they won't offer it for FREE, I could agree, but they could offer it for money...
Just give him the last chance to demonstate his stupidity, then prepare a petition, put it on line and post in every T-mobile UK phone forum your problem, their answers and ask for petition signing.
Update the 3d you opened in Uk with infos, news, jokes, the message coul be:
IS HAPPENING TO ME WITH ATHENA BUT THE NEXT COULD BE YOU WITH YOUR T-MOBILE DEVICE
Wrote to newspaper, to consumer associations, make a LOUD noise, using Internet Power, I've seen many success stories..., wait the end of summer, you will have more power, now the newspapers are full of... topless stories!
OK Guys, they are NOT going to back down! What do we do next? It's a disgrace!
Heres what they replied to me:
Thank you for your prompt response to my previous email. I apologise that you don't agree with T-Mobiles policy on upgrading your Ameo with WM6.
I suggested you check with HTC as an alternative means of finding the ROM update you want. I have however checked for you and the upgrade for your device will be available this month. As stated previously it is not something we at present support or offer .
You mentioned a possible problem with the case provided. Every fault report or warranty claim would be looked at on its own merits and it would be wrong of me to try and offer you a blanket answer to what is as yet a hypothetical question.
I do understand and appreciate that you are not being awkward as such. Is there anything that makes you say that T-Mobiles customer care regime does not in fact care? I'm sorry if any of your dealings with us have made you feel that way and I assure you that is not our intention.
I'm afraid I'm still not able to give you the answer you'd like. As you say the software will be widely available and as a consumer you can make an informed decision as to whether you wish to use it or not. At this stage we have no plans to support or officially offer it.
I can only repeat my previous point you still have the device you initially chose loaded with the operating system and running the same applications. I am sure you would have looked into the merits of the Ameo as compared to the alternatives available at the time and made your decision on the strength of that.
Thank you again for your email Mr Elphick and again for taking the time to let me know your views. I'm sorry that I'm still not able to give you the answer you would like.
adamelphick said:
OK Guys, they are NOT going to back down! What do we do next? It's a disgrace!
Heres what they replied to me:
Thank you for your prompt response to my previous email. I apologise that you don't agree with T-Mobiles policy on upgrading your Ameo with WM6.
I suggested you check with HTC as an alternative means of finding the ROM update you want. I have however checked for you and the upgrade for your device will be available this month. As stated previously it is not something we at present support or offer .
You mentioned a possible problem with the case provided. Every fault report or warranty claim would be looked at on its own merits and it would be wrong of me to try and offer you a blanket answer to what is as yet a hypothetical question.
I do understand and appreciate that you are not being awkward as such. Is there anything that makes you say that T-Mobiles customer care regime does not in fact care? I'm sorry if any of your dealings with us have made you feel that way and I assure you that is not our intention.
I'm afraid I'm still not able to give you the answer you'd like. As you say the software will be widely available and as a consumer you can make an informed decision as to whether you wish to use it or not. At this stage we have no plans to support or officially offer it.
I can only repeat my previous point you still have the device you initially chose loaded with the operating system and running the same applications. I am sure you would have looked into the merits of the Ameo as compared to the alternatives available at the time and made your decision on the strength of that.
Thank you again for your email Mr Elphick and again for taking the time to let me know your views. I'm sorry that I'm still not able to give you the answer you would like.
Click to expand...
Click to collapse
In my understanding they changed something .... Now they said.."please use the HTC upgrade". This seems to me a big difference from the first statement..,"don't even try to modify the rom supplied".
Now you have material to make a loud noise all around internet about the lack of update support from T-Mobile. Wrote a petion and ask for signers, not only for AMEO but for all unsupported T-Mob UK devices
Following this thread from the start I can surely say that the initial good impression I had from T-Mobile has been severely tarnished.
I think their blatant lack of support and stupidity are going to be at the cost of business customers. Already I can't sync with my company server (if I had stayed on T-Mobile WM2005, but fortunately now on WM6 ROM from this site).
I for one will be fully supportive of any petition drawn up. If they don't change their tact, come upgrade time it will be byebye T-Mobile.
I am SHOCKED that anyone ever had a good opinion of T-Mobile !
The only people worse than T-Mobile are Phones4U.
A few years ago I bought a Tmob contract/phone from P4U. Not a good experience, it was broken out of the box, unusable. P4U refused to take it back despite being within 7 days of purchase, they wouldnt replace it and told me to go to TMob. TMob said it was P4U's problem, when I went back P4U told me it had been TOO LONG and said I should go to Carphone Warehouse as they do Nokia warantee Repairs.
It was 2 months before I had a working phone, I paid £200 to P4U for the phone and was paying monthly during this time, neither of them wanted to help me in any way.
I gave TMob a chance recently thinking maybe they had mended their ways, but to be honest, they are as bad as ever. I will never however buy from P4U again and suggest nobody else does either.
Pyrofer said:
I am SHOCKED that anyone ever had a good opinion of T-Mobile !
The only people worse than T-Mobile are Phones4U.
A few years ago I bought a Tmob contract/phone from P4U. Not a good experience, it was broken out of the box, unusable. P4U refused to take it back despite being within 7 days of purchase, they wouldnt replace it and told me to go to TMob. TMob said it was P4U's problem, when I went back P4U told me it had been TOO LONG and said I should go to Carphone Warehouse as they do Nokia warantee Repairs.
It was 2 months before I had a working phone, I paid £200 to P4U for the phone and was paying monthly during this time, neither of them wanted to help me in any way.
I gave TMob a chance recently thinking maybe they had mended their ways, but to be honest, they are as bad as ever. I will never however buy from P4U again and suggest nobody else does either.
Click to expand...
Click to collapse
The issue you've posted has nothing to do with T-Mobile, it's all Phones4U. Phones4U are in a position where they don't supply T-Mobile stock handsets. They have their own stocks which they source independantly. Hence why their phones generally aren't branded and are supplied network unlocked.
T-Mobile will support you if the handset is "one of theirs". If it's a "SIM free" model then your support should come from your place of purchase.
Its amazing that a major telco can't be bothered to upgrade people to WM6. I suppose its best for them, as they've got no problems with bricked devices and it encourages upgrades from existing subscribers to new handsets at contract renewal time. When mine does become due (another year or so yet) I shall be cancelling my contract, and asked the reason why, I shall state that by not offering an upgrade we know they have (hence the leaked rom) that I believe them to be a profiteering supplier only interested in encoraging upgrades and not offering the support their customers demand.
I can understand why they don't do it, and on the whole, I like T-Mobile, but the sell and forget attitude smacks of poor customer service. Not that I think any other Telco is any better, but might as well spread my £££ around to whoevers doing the best deal at the time.
Hi,
I was getting my Iphone unlocked this morning and I asked ATT rep when would I be able to request a unlock code for Lumia 920 and rep answered May 9th. so hopefully from may 9th we will be able get a unlock codes from ATT. :good:
First date they gave me was 28th Feb.. then 16th March.. then June..
so now we have May9th..
AT&T... balls..
It is always 6-month from the release day (for nearly all new AT&T smartphones, not just Lumias). So, L920 was released on Nov. 9, 2012. May 9, 2013 is exactly six months later. That's the correct date. Any other dates are pure BS.
jhogal1 said:
Hi,
I was getting my Iphone unlocked this morning and I asked ATT rep when would I be able to request a unlock code for Lumia 920 and rep answered May 9th. so hopefully from may 9th we will be able get a unlock codes from ATT. :good:
Click to expand...
Click to collapse
i'm thinking that is really the date friend of mine who works at att was trying to get unlock code for me but after running my imei he told me not till may 9th
You would think if May 9 is the date that there be a media blitz or some public announcement about this for an Iconic device.
Only iPhone get that kind of media attantion. Lumia 920 hardly a big sell on AT&T. I'd bet GS3 sold multiple times of L920. All new phones from AT&T has lock out period.
I have small query, If i buy AT&T L920 now(off contract)... and my phone is no longer in US when unlock codes are released by AT&T.. will i be able to retrieve unlock code for my 920 over the web or any other mode outside US?
harmish2687 said:
I have small query, If i buy AT&T L920 now(off contract)... and my phone is no longer in US when unlock codes are released by AT&T.. will i be able to retrieve unlock code for my 920 over the web or any other mode outside US?
Click to expand...
Click to collapse
The only way to get unlock code from AT&T is to call AT&T customer service. Officially, AT&T only offer unlock code to its customers. They don't have any obligation to offer non-customer the code but in the past they do offer them to you.
foxbat121 said:
The only way to get unlock code from AT&T is to call AT&T customer service. Officially, AT&T only offer unlock code to its customers. They don't have any obligation to offer non-customer the code but in the past they do offer them to you.
Click to expand...
Click to collapse
Actually it isn't. We provide unlock codes as part of our business. We don't call their customer service team for each unlock code that is ordered.
Codes are kept in a database corresponding to each unique IMEI. Therefore, if you have access to the databases, you can obtain the unlock codes.
mobileunlocked said:
Actually it isn't. We provide unlock codes as part of our business. We don't call their customer service team for each unlock code that is ordered.
Codes are kept in a database corresponding to each unique IMEI. Therefore, if you have access to the databases, you can obtain the unlock codes.
Click to expand...
Click to collapse
AFAIK, there is no outside access to the unlock code database for Nokia phones within lockout period. This is true for Lumia 900 and still true for Lumia 920.
FINALLY
Well, on my 4th call to ATT customer service I managed to get the rep to open a case, he gave me a case number and said I should be receiving an email within a week with my unlock code because I purchased the phone outright and it is not tied to my contract!!! you see, I dont have att service but my in-laws do, for a long time now....So, I called about 4 days ago and said I had a new phone that my children (impersonating a 60 yr old woman) bought for me because they knew how much I hated my current phone, so I registered it on my account and what not, then I explained to the rep that I was traveling to europe and that I needed to use my phone there with a local carrier because I did not want to incur any extra expenses with att, they then proceeded to ask for my IMEI and then to tell me that my phone was not eligible to be unlocked because there was an agreement between Nokia and att, I asked what should I do, that I couldnt believe that I had to purchase a phone in europe, that I was with att because of their 'easy ways' etc......I was transferred to another rep who just explained in detail why the phone could not be unlocked and told me that I should try to "rent a phone"......I initially stated that I was staying in europe for about one week and I was very very nice!, well, they would not help me. TODAY I called with a NOT SO NICE ATTITUDE, i stated that I was traveling to europe and would be staying for maybe 5 months, that I had called previously and was told that I could not be helped but that a friend of the family which was in my same circumstance, had his phone unlocked, so I was calling back because of this, because I had been with att for about 10 yrs and I needed to be able to use my phone, blah blah blah.... well the lady rep told me that my phone was not eligible to be unlocked (after i provided my imei), that I had not met the requirements for this, which were to have the phone for at least 1 year, etc.... I told her that the phone was purchased outright from my children who knew how much I hated the phone THAT WAS TIED TO MY CONTRACT, well, the rep started to get nasty and i did as well, I told her to transfer me to a superior which she did, then, I got a male rep on the phone who was very nice and basically explained to me in depth what this other lady said, I then said that I did not understand how other people that have not been with att for so long have been able to get the unlock code when traveling abroad, and I am not being helped, etc etc.... he then said that because there is an exclusivity agreement and the phone is tied to a contract that I could not have it unlocked, then I explained that the phone that I purchased on the contract was my older one, that the lumia was given to me by my children and that they paid around 500 dlls for it, that to please escalate this to the unlock team who sent my 'friend' an email unlocking his device, then the rep said that he was going to open a case to see if they could help me since i purchased the phone 'outright'!!
......SO, now I just have to wait!! hopefully it works out!!!!
SORRY FOR THE LONG POST BUT ALL OF THIS POINTS TO:
1) Find a friend or family member that is in good standing with att and ask them if you can impersonate them
2) KEEP CALLING THEM!!! You'll get there in the end..... It only took me 4 phone calls!
I will let you know if it works!!! :fingers-crossed:
p.s I just could not wait until May 9th, blame it on my ADHD!!!!!
if i purchased the phone on eBay from 3rd party can I still ask At&T to unlock the phone starting May 1st? or only the original acquirer can have it unlocked
Talk to the seller and ask if he has activated the phone on at&t network also if he is a customer or not. If everything is positive then at&t may entertain your request else, wait till 2 nd week of may. Hopefully third party unlock code providers will start unlocking. But also be aware that as soon as these services are available the prices on eBay and other such sites will shoot up.
Sent from my Venue Pro using Board Express
Pics or it didn't happen...
yusssi said:
Well, on my 4th call to ATT customer service I managed to get the rep to open a case, he gave me a case number and said I should be receiving an email within a week with my unlock code because I purchased the phone outright and it is not tied to my contract!!! you see, I dont have att service but my in-laws do, for a long time now....So, I called about 4 days ago and said I had a new phone that my children (impersonating a 60 yr old woman) bought for me because they knew how much I hated my current phone, so I registered it on my account and what not, then I explained to the rep that I was traveling to europe and that I needed to use my phone there with a local carrier because I did not want to incur any extra expenses with att, they then proceeded to ask for my IMEI and then to tell me that my phone was not eligible to be unlocked because there was an agreement between Nokia and att, I asked what should I do, that I couldnt believe that I had to purchase a phone in europe, that I was with att because of their 'easy ways' etc......I was transferred to another rep who just explained in detail why the phone could not be unlocked and told me that I should try to "rent a phone"......I initially stated that I was staying in europe for about one week and I was very very nice!, well, they would not help me. TODAY I called with a NOT SO NICE ATTITUDE, i stated that I was traveling to europe and would be staying for maybe 5 months, that I had called previously and was told that I could not be helped but that a friend of the family which was in my same circumstance, had his phone unlocked, so I was calling back because of this, because I had been with att for about 10 yrs and I needed to be able to use my phone, blah blah blah.... well the lady rep told me that my phone was not eligible to be unlocked (after i provided my imei), that I had not met the requirements for this, which were to have the phone for at least 1 year, etc.... I told her that the phone was purchased outright from my children who knew how much I hated the phone THAT WAS TIED TO MY CONTRACT, well, the rep started to get nasty and i did as well, I told her to transfer me to a superior which she did, then, I got a male rep on the phone who was very nice and basically explained to me in depth what this other lady said, I then said that I did not understand how other people that have not been with att for so long have been able to get the unlock code when traveling abroad, and I am not being helped, etc etc.... he then said that because there is an exclusivity agreement and the phone is tied to a contract that I could not have it unlocked, then I explained that the phone that I purchased on the contract was my older one, that the lumia was given to me by my children and that they paid around 500 dlls for it, that to please escalate this to the unlock team who sent my 'friend' an email unlocking his device, then the rep said that he was going to open a case to see if they could help me since i purchased the phone 'outright'!!
......SO, now I just have to wait!! hopefully it works out!!!!
SORRY FOR THE LONG POST BUT ALL OF THIS POINTS TO:
1) Find a friend or family member that is in good standing with att and ask them if you can impersonate them
2) KEEP CALLING THEM!!! You'll get there in the end..... It only took me 4 phone calls!
I will let you know if it works!!! :fingers-crossed:
p.s I just could not wait until May 9th, blame it on my ADHD!!!!!
Click to expand...
Click to collapse
Can you provide screenshots to prove your Lumia 920 is, in fact, unlocked? I've seen a handful of posts purporting this to be doable and have tried for countless hours myself with no luck, even when certain 'helpful staff' attempt to get a code for my phone, they come back all saying the same thing - even if they wanted to, they couldn't get one until May 9th because the codes haven't even been generated and handed over by Nokia yet due to the exclusivity agreement.
StargazerLilly said:
Can you provide screenshots to prove your Lumia 920 is, in fact, unlocked? I've seen a handful of posts purporting this to be doable and have tried for countless hours myself with no luck, even when certain 'helpful staff' attempt to get a code for my phone, they come back all saying the same thing - even if they wanted to, they couldn't get one until May 9th because the codes haven't even been generated and handed over by Nokia yet due to the exclusivity agreement.
Click to expand...
Click to collapse
That simply means someone up in the chain spotted the error and denied your request. It happens all the time. But once in a while, a request goes through and unlock code obtained. Nothing wrong with that. It's just your luck.
I've done that successfully once.
Yeah... There are three other people I know with the AT&T Lumia 920..
And they have all gotten theirs unlocked by AT&T and we're not even in the US, never had an account with AT&T or anything..
I'm the only one who hasn't had any luck...
So I know it's possible.. I've seen their phone and they are all using them on the local network.. it's very upsetting that I haven't gotten through..
about ATT Lumia920 hotspot
Dear
Although the ATT 920 is unlocked but
that still can't workable for hotspot in other carrier
may i ask is there any one can suggest that how to unlock hotspot function
thanks a lot
der.tmp said:
Dear
Although the ATT 920 is unlocked but
that still can't workable for hotspot in other carrier
may i ask is there any one can suggest that how to unlock hotspot function
thanks a lot
Click to expand...
Click to collapse
If it doesn't work with the stock ROM and you've already adjusted the APN settings using the Access Point app then you'll have to flash a different ROM.
---------- Post added at 11:41 PM ---------- Previous post was at 11:36 PM ----------
StargazerLilly said:
Can you provide screenshots to prove your Lumia 920 is, in fact, unlocked? I've seen a handful of posts purporting this to be doable and have tried for countless hours myself with no luck, even when certain 'helpful staff' attempt to get a code for my phone, they come back all saying the same thing - even if they wanted to, they couldn't get one until May 9th because the codes haven't even been generated and handed over by Nokia yet due to the exclusivity agreement.
Click to expand...
Click to collapse
Plenty of proof has been shown. Here is my proof again.
Video of me unlocking my ATT L920
http://www.youtube.com/watch?v=44oTQtfWZWY
Picture showing T-Mobile as carrier
http://imgur.com/YOI5MVB
Picture of the email I got containing my unlock code
http://forum.xda-developers.com/showpost.php?p=39019476&postcount=30
Anybody, any news?? especially from unlock code services??
Sent from my Venue Pro using Board Express
Cellunlock.net says that it will be unlocking the 920s in 2-4 days.
I have read a lot of threads while searching for a way to fully unlock my Titan II as a lot of people are trying to use their unlocked phones on other carriers. I too am one of those people and would like to officially start a bounty thread for the Titan II.
I know that DFT was the one who created it for the legendary HD2 which I am a proud owner of.
I would like to post a $50 bounty via paypal to the one who cracks the Titan II and adds the database for the HTC Connection Setup. I don't know if it can be ported over from the HD2, but it doesn't seem like it wouldn't be possible. Either that or any other way to unlock the apn settings for mms provisioning.
Please join me in my quest to fully unlocking this AMAZING device and proving that we don't need to be tied down by the chains of tyranny due to oversights by manufacturers, providers and software manufactures because WE THE PEOPLE are capable of standing on our own,
Who's With ME????
Thanks for getting the ball rolling. Some reason I feel like there are a good amount of people out there with HTC titan 2's (myself included), but there's no dev support for it really.
Many have said that it should be quite easy since other than the camera and addition of LTE, it's essentially very similar. But who knows, I'm not a developer,
carortruck80 said:
I have read a lot of threads while searching for a way to fully unlock my Titan II as a lot of people are trying to use their unlocked phones on other carriers. I too am one of those people and would like to officially start a bounty thread for the Titan II.
I know that DFT was the one who created it for the legendary HD2 which I am a proud owner of.
I would like to post a $50 bounty via paypal to the one who cracks the Titan II and adds the database for the HTC Connection Setup. I don't know if it can be ported over from the HD2, but it doesn't seem like it wouldn't be possible. Either that or any other way to unlock the apn settings for mms provisioning.
Please join me in my quest to fully unlocking this AMAZING device and proving that we don't need to be tied down by the chains of tyranny due to oversights by manufacturers, providers and software manufactures because WE THE PEOPLE are capable of standing on our own,
Who's With ME????
Click to expand...
Click to collapse
I understand your frustration; I really, really do but think about this; name me one Windows Phone that has followed the HTC Titan (Eternity) that has been successfully HSPL'd? Answer - None! There will never be another device manufactured like the HD2 and I fail to see the logic behind locking these devices down so tight there is no joy in owning a device which you're at the mercy of the WP Marketplace. All that said, development is dead for Windows Phone 7.x and like it or not while Windows Phone 8.x isn't perfect it is slowly grabbing traction with market share now at 5.6% and as of April has risen faster than Android. I have waffled back and forth as to try and sell my HSPL'd Titans while I can still get some value out of them or wait it out until Windows Phone 9 is released or abandon Windows Phone altogether. I bought my wife the HTC One (M7) and I guess I got lucky because it is one sweet piece of hardware and I bought the developer's edition and to help my wife learn the device I loaded Launcher 8 to give her the same start menu she was familiar with on the Titan. For the moment I'm eyeballing the Lumia 925 if it in fact pans out it's pentaband.
Fully support this bounty, but you're a little too late. It's all about wp8 now. No development is going to be done on a past device os. MMS is solved by the app SwapChat. No one picture texts.. just SC's
lp113 said:
Fully support this bounty, but you're a little too late. It's all about wp8 now. No development is going to be done on a past device os. MMS is solved by the app SwapChat. No one picture texts.. just SC's
Click to expand...
Click to collapse
I'm not familiar with that app but there is an alternative now for AT&T compatible radios, but you will need Nokia's Network Setup to make the manual edits. We had a solution in the past but discovered using Consumer Cellular gave us MMS but did not give us the ability to use cellular data completely unrestricted. You can uninstall HTC Connection Setup if you opt this route. Carortruck, it is doubtful there will be any further development of the Windows Phone 7.x platform with the exception of an update to 7.9. It is unclear what this update will entail though many who have responded to Microsoft asking for Bluetooth and Skype to run in background. There are quite a number of 3rd party apps that will run APIs of branded apps, my personal favorites are MetroTalk and MetroRadio and of course, Skype.
berrywr said:
I'm not familiar with that app but there is an alternative now for AT&T compatible radios, but you will need Nokia's Network Setup to make the manual edits. We had a solution in the past but discovered using Consumer Cellular gave us MMS but did not give us the ability to use cellular data completely unrestricted. You can uninstall HTC Connection Setup if you opt this route. Carortruck, it is doubtful there will be any further development of the Windows Phone 7.x platform with the exception of an update to 7.9. It is unclear what this update will entail though many who have responded to Microsoft asking for Bluetooth and Skype to run in background. There are quite a number of 3rd party apps that will run APIs of branded apps, my personal favorites are MetroTalk and MetroRadio and of course, Skype.
Click to expand...
Click to collapse
I have tried to find a way to install nokia's connection setup but am unable to figure out how to spoof the marketplace to let me download it. On my hd2, I also used consumer cellular and know that trick, but the htc connection setup on the titan 2 only has at&t in the database. I was thinking of developer unlock to sideload a registry editor or load an xml file that would have the settings in it, but it seems like there is an easier way.
I have switched back to my gs2 even though I LOVE the way the windows phone feels. It's so stable and smooth, but I am at a crossroads here. I can live without tethering and want not.
As far as api's, I use graffiti radio for my Pandora. I really just want my mms unlocked.
hi i just talked to cotulla, he doesnt have the htc titan 2 he says if we send him one he will work on it he says it should be almost tha same as the titan, so is doable, i can send the device to him i can donate also to make this happen
elmanortega said:
hi i just talked to cotulla, he doesnt have the htc titan 2 he says if we send him one he will work on it he says it should be almost tha same as the titan, so is doable, i can send the device to him i can donate also to make this happen
Click to expand...
Click to collapse
I am totally willing to send him my titan 2 and throw some bounty into it. if you could have him private message me, that would be awesome!
carortruck80 said:
I am totally willing to send him my titan 2 and throw some bounty into it. if you could have him private message me, that would be awesome!
Click to expand...
Click to collapse
ok im on it right now ill let you know soon
i know for sure that he doesnt have the next
titan 1 stuck in 2.05
titan 2
windows phone 8 device
thats why there is no fixt or hspl cause he cant buy them all
carortruck80 said:
I have tried to find a way to install nokia's connection setup but am unable to figure out how to spoof the marketplace to let me download it. On my hd2, I also used consumer cellular and know that trick, but the htc connection setup on the titan 2 only has at&t in the database. I was thinking of developer unlock to sideload a registry editor or load an xml file that would have the settings in it, but it seems like there is an easier way.
I have switched back to my gs2 even though I LOVE the way the windows phone feels. It's so stable and smooth, but I am at a crossroads here. I can live without tethering and want not.
As far as api's, I use graffiti radio for my Pandora. I really just want my mms unlocked.
Click to expand...
Click to collapse
I want you to open the APN settings inside your settings...and simply add "att.mvno" on the APN line....everything else is blank! Continue to use Consumer Cellular. The downside is these settings will disable mobile data to Bing and Map Search. Registry Editor won't help you here. Being that you have the Titan II it is not possible to install the Nokia Network Setup app which the HTC Connection Setup is not required but HTCCS will work as long as you configure your settings properly.
berrywr said:
I want you to open the APN settings inside your settings...and simply add "att.mvno" on the APN line....everything else is blank! Continue to use Consumer Cellular. The downside is these settings will disable mobile data to Bing and Map Search. Registry Editor won't help you here. Being that you have the Titan II it is not possible to install the Nokia Network Setup app which the HTC Connection Setup is not required but HTCCS will work as long as you configure your settings properly.
Click to expand...
Click to collapse
That's just the problem....there are no other carriers in the database other than at&t! I know consumer cellular works but as stated, it's not in the HTC Connection Setup database
Hey did anything ever end up happening with this project?
Sparrow40k said:
Hey did anything ever end up happening with this project?
Click to expand...
Click to collapse
The HTC Titan I (Eternity - PI39100) was the last of any of the Windows Phone 7.x devices to be developer-interop unlocked and even during their development the bootloaders changed making near the end of production many of these devices unable to be unlocked other than subsidy (carrier) unlocked. I'm torn between staying with WP8 and buying the Lumia 1520 or going over to the dark side and buying the HTC One M7 or M8 so I remain with my devices for the time being realizing they're likely to become worthless before I once and for all sell them. I continue to own a HD2 that I stuck a 64 gig card in running NativeSD; we'll never see another device like that one, what a shame.
Currently I'm on a galaxy s2 skyrocket with AT&T. When I go to class, I use the internet from my phone for my laptop since my phone was rooted, I don't pay any extra or anything and I grandfathered in the unlimited internet. I was wondering if I could do this with a lumia 920. my contract just ended and I need to know this before I buy it
No unless you are willing to flash ROMs for different country regions. http://forum.xda-developers.com/showthread.php?t=2271450
foxbat121 said:
No unless you are willing to flash ROMs for different country regions. http://forum.xda-developers.com/showthread.php?t=2271450
Click to expand...
Click to collapse
hmm, other than the tethering, what does flashing different regions change?
The lumia will actually poll your account and see if tethering is enabled on it. If it is not, the lumia will not allow you to tether.
upperg said:
hmm, other than the tethering, what does flashing different regions change?
Click to expand...
Click to collapse
Could be everything. I don't know. You may lose LTE. Or you could brick your phone altogether if the firmware is not compatible with the AT&T version.
Interesting stuff: I have unlocked Lumia 920 (DevKit I won on MS contest), European version. By arrival, I can't share internet - handset displays standard message "call *611 to enable balh-blah" (BTW, it's stupidest limitation! Greedy bastards from AT&T don't let me share my internet on my own handset, wanna some money for nothing!).
However week later, after installing a bunch of OTA updates from Nokia, one day I've realized - internet sharing is working! I was really happy, tested that option and it works perfect.
But... my happiness didn't last long Two days ago, my Lumia 920 received another OTA from Nokia; after that update, everything "back to normal" (i.e. abnormal!) - same stupid message...
sensboston said:
Interesting stuff: I have unlocked Lumia 920 (DevKit I won on MS contest), European version. By arrival, I can't share internet - handset displays standard message "call *611 to enable balh-blah" (BTW, it's stupidest limitation! Greedy bastards from AT&T don't let me share my internet on my own handset, wanna some money for nothing!).
However week later, after installing a bunch of OTA updates from Nokia, one day I've realized - internet sharing is working! I was really happy, tested that option and it works perfect.
But... my happiness didn't last long Two days ago, my Lumia 920 received another OTA from Nokia; after that update, everything "back to normal" (i.e. abnormal!) - same stupid message...
Click to expand...
Click to collapse
The dev kit 920 is a different story. I have one and knew it well. Out of box, it will not allow tethering to AT&T but if you install any foreign language keyboard that requires a download, it will work. That is until Nokia updates 'Access Point' app. Then, you have to try a different keyboard again or you can just ignore and refuse to update 'Access Point' app.
This is different than AT&T branded 920 where there is no known work arounds.
Hey, man, thanks a lot - trick with installing new keyboard that requires a download (I've installed some Chinese input method and removed right after update) works! I've got my internet sharing back
He-he, DevKits are really great handsets!
BTW, could you share some other tricks (if any)? Like an unlocked bootloader or other way to get interop unlock?
sensboston said:
Hey, man, thanks a lot - trick with installing new keyboard that requires a download (I've installed some Chinese input method and removed right after update) works! I've got my internet sharing back
He-he, DevKits are really great handsets!
BTW, could you share some other tricks (if any)? Like an unlocked bootloader or other way to get interop unlock?
Click to expand...
Click to collapse
Don't hold your breath. No one has ever managed to unlock the bootloader on any of the lumia series phones.
You can't enable tethering in wp8 without at&t on 920. Unlike on android phone that's rooted.