Related
hey, i have a uk htc hd2, i have had it since last march 2010, all has been good, no problems(love this phone),it running standard ROM 1.72.110.4, radio 2.15.50.02_2
my earpiece speaker has stopped working(was fine yesterday, now dead) i have done a quick panic search, i wondered if there is a test code, diagnostic menu to test the speaker? if its broken, can i replace it my self?
i just want my phone working again, as when i make a call ppl can hear me i cant hear them
any advise, help would be great guys
ps my case has a strong magnet clip that when closed rests over the earpiece speaker, could that have damaged it?
I encountered the same problem - calls connected OK - people could hear me - I couldn't hear them....
Phone was returned to Jersey Telecom for repair and I've just received it back after 7 weeks ! ! !
HTC Touch Pro2 loan phone drove me nuts !
Hope you get better service
Regards
hey, quick update found a replacement earpiece on ebay, from hong kong, i know could be risky
i did find a dis-assembly video on you tube, was going to post links but i ant allowed too newbie yet lol
still tempted to fix it myself, feeling brave
i still couldnt find a text code or menu for the earpiece to test it, anyone got any ideas?
no one able to help me out, bit disappointed
no theres no audio test codes/modes.
Before you start taking it apart, you have done a soft reset and a hard reset, right? (my external stopped working today, no obvious reason, but a soft reset fixed it)
hey, thanks for your reply samsamuel
i did do a soft reset, and a hard reset, but no luck sadly
after the hard reset, recovered to an earlier spb backup i had, but still......
i thought htc would have had a test mode etc, but if they dont, then i cant test to find out definitively if the earpiece is the issue
does anyone know a good site for spares(for earpiece). i can only find ebay and a part from hong kong, not sure if it will be as good at the oem earpiece.....
hey, not sure if its any help to anyone, but i replaced my ear-piece and my phone is sorted now just though i would update my progress.....
through a dis-assembly video i found on this forum, and the ear-piece coming from hong kong(off ebay), my phone is sorted
and its not all that difficult to repair
one tip, try use a small glass sucker, to help you remove the LCD screen/digitizer
Hi.
The mic on my phone has stopped working so no one can here me now during a phone call. I've tried a factory reset and re-installing my current rom checkrom v6. Still the problem is there.
It seems to me to be a hardware problem. My niece dropped my phone onto a dinner plate and got tomato sauce on it. Not a lot but some of it got into the speaker and micro usb port. I cleaned it immediately but looks like it's caused some damage.
Can anyone offer me a solution to this problem.
I'm thinking I'll need to replace the mic on the phone. Can anyone link me to a guide on how to do this? I'll probably replace the usb port as I've had issues with that for ages now.
Thanks
If you are not a person who is able to fix phones and such then I'd advise you to simply send the phone back to your carrier and tell them to fix it. (if you've still got your warranty)
Unlucky :/ Maybe next time don't let your niece near the phone within a 5 mile radius?
Have a good day and good luck with the phone :]
beston94 said:
If you are not a person who is able to fix phones and such then I'd advise you to simply send the phone back to your carrier and tell them to fix it. (if you've still got your warranty)
Unlucky :/ Maybe next time don't let your niece near the phone within a 5 mile radius?
Have a good day and good luck with the phone :]
Click to expand...
Click to collapse
I'm on pay as you go and I bought the phone second hand about 7 month ago so sending it back not really an option.
Just to update, when I turn on the speaker function when in call the mic works fine.
johnbhoyc said:
Can anyone offer me a solution to this problem.
I'm thinking I'll need to replace the mic on the phone. Can anyone link me to a guide on how to do this? I'll probably replace the usb port as I've had issues with that for ages now.
Thanks
Click to expand...
Click to collapse
I believe the part for the USB port will have the lower mic attached anyways. I think you're looking for part number GH59-10949A. You can find service manuals for various Samsung phones on www.samfirmware.com. But you'll need to register on that site (it's free) to download them. Passwords on the archive files are "samfirmware.com".
johnbhoyc said:
I'm on pay as you go and I bought the phone second hand about 7 month ago so sending it back not really an option.
Just to update, when I turn on the speaker function when in call the mic works fine.
Click to expand...
Click to collapse
That's because the speakerphone function uses the top mic, not the bottom mic.
ctomgee said:
I believe the part for the USB port will have the lower mic attached anyways. I think you're looking for part number GH59-10949A. You can find service manuals for various Samsung phones on www.samfirmware.com. But you'll need to register on that site (it's free) to download them. Passwords on the archive files are "samfirmware.com".
That's because the speakerphone function uses the top mic, not the bottom mic.
Click to expand...
Click to collapse
Thanks for your reply Very helpfull.
Can anyone recommend somewhere to buy the usb port. Preferably UK based for speedy delivery.
Thanks
Got part delivered and fitted it today. Everything working fine now. USB problem I've
Got part delivered and fitted it today. Everything working fine now. USB problem I've been having for a while fixed as well.
Only problem I encountered was one of the screw heads was worn away. Had to drill it out but got their in the end.
Thanks for your help folks
johnbhoyc said:
Got part delivered and fitted it today. Everything working fine now. USB problem I've been having for a while fixed as well.
Only problem I encountered was one of the screw heads was worn away. Had to drill it out but got their in the end.
Thanks for your help folks
Click to expand...
Click to collapse
Glad you got it worked out.
If you're interested, to help with protecting my USB port, I ordered some of these. They come 3 covers per order.
(I am in no way affiliated with this company...)
I decided it was prudent after reading all the horror stories on the forums about USB ports failing/overvoltage warnings/computers not detecting/chargers not registering.
Hi
On my phone when in a call the other person can't hear me.
Loud speaker works fine
Is this software or hardware problem.
Is there two Mics? one for calls and one for loud speaker
Thanks guys
PS I'm on the latest version of neat rom
Anyone
koooowweeee said:
Anyone
Click to expand...
Click to collapse
Have you tried another ROM, restore backup etc. In short, what measures have you taken on your own to troubleshoot this problem.
- yes, the phone uses another means/ Mic when you are using loud speaker
Swyped from my Samsung Galaxy SII
I've had this problem since about 2 months after i received the phone, I posted the question here last year but no one knew. hopefully you can get a answer!!! I'm just so used to using my phone on loud speaker now every time somebody calls haha.
timmy16744 said:
I've had this problem since about 2 months after i received the phone, I posted the question here last year but no one knew. hopefully you can get a answer!!! I'm just so used to using my phone on loud speaker now every time somebody calls haha.
Click to expand...
Click to collapse
I can assist you too.
What measures have you previously taken in solving this Mic problem?
Also post your ROM details
Swyped from my Samsung Galaxy SII
Jokesy said:
I can assist you too.
What measures have you previously taken in solving this Mic problem?
Also post your ROM details
Swyped from my Samsung Galaxy SII
Click to expand...
Click to collapse
Unfortunatly i was out of the country when it happened so i was never able to claim warranty on the phone or anything so i've had to live with it.
I have tried everything i can think of to try and fix it. Different ROMS, diferent kernals, different modems. nothing has fixed it.
One thing to note, is that when i have headphones in, the mic is fine. Would the be some trickery i could pull to make the phone always use the loudspeaker microphone, even when in handset mode.
current rom is paranoid android 1.99 w/ dorimanx kernal.
i think that lower mic is used when speaker is off , but in speaker phone it uses the the upper mic.
timmy16744 said:
Unfortunatly i was out of the country when it happened so i was never able to claim warranty on the phone or anything so i've had to live with it.
I have tried everything i can think of to try and fix it. Different ROMS, diferent kernals, different modems. nothing has fixed it.
One thing to note, is that when i have headphones in, the mic is fine. Would the be some trickery i could pull to make the phone always use the loudspeaker microphone, even when in handset mode.
current rom is paranoid android 1.99 w/ dorimanx kernal.
Click to expand...
Click to collapse
Sorry about that.
Your own case looks like a definite hardware issue. Too bad you are out of country but if you can still visit any Samsung service center, you might be lucky. Those guys are always very nice and helpful to customers in my country even if you are out of warranty.
Swyped from my Samsung Galaxy SII
I've not flashed a newer ROM to see if is that yet as its my wife's phone and I've not had time to back it up before I flash.
I have the same phone and not had this problem
I've also posted in the neat ROM thread and no one has had the same issue
So if there is two mics do you think it could be broken
koooowweeee said:
I've not flashed a newer ROM to see if is that yet as its my wife's phone and I've not had time to back it up before I flash.
I have the same phone and not had this problem
I've also posted in the neat ROM thread and no one has had the same issue
So if there is two mics do you think it could be broken
Click to expand...
Click to collapse
Since its your woman's phone and you can't probably flash a new ROM at this moment, fine.
I'll say, let's assume it's as hardware issue.
I'll advise flash back your stock original or officially update firmware, And just send it to service center for repairs like normal warranty claim.
Good luck
Swyped from my Samsung Galaxy SII
ok guys still need some help with this
things ive now tried
flashed back to stock
taken phone apart and made sure the mic is plugged properly
got a new mic and swapped the over
still no joy
when in a call if i blow at the mic the other person can hear it but cant hear my voice at all
also tried this http://www.ctrlplusz.com/2011/06/fix-for-low-microphone-volume-on-the-samsung-galaxy-s-ii/
but it says that the menu is blocked
but even if that was the problem surely you would be able to hear my voice a little bit
hi
quick update
IVE TRIED EVERYTHING! ha ha
when i blow into the mic at the bottom really softly the mic still pics it up nice and loud. its like the phone can only pic up the high pitched frequencies
Hi, I have the Galaxy Note i717 and had to replace my charging port as it had stopped charging reliably. I bought one of the many on ebay for around 8 bucks. I proceeded to put it in when I received it but to my dismay I no longer could get service at all, just wifi. So just to verify it was nothing I broke I put the old pcb back in and service returned. At that time I believed it was just a defective unit, so second try at it same thing no service old one works fine. Is this a problem anyone has ran into before? Any help I would appreciate.
jpeeler said:
Hi, I have the Galaxy Note i717 and had to replace my charging port as it had stopped charging reliably. I bought one of the many on ebay for around 8 bucks. I proceeded to put it in when I received it but to my dismay I no longer could get service at all, just wifi. So just to verify it was nothing I broke I put the old pcb back in and service returned. At that time I believed it was just a defective unit, so second try at it same thing no service old one works fine. Is this a problem anyone has ran into before? Any help I would appreciate.
Click to expand...
Click to collapse
It is quite possible that either your new port is the wrong part, or is damaged.
The port wiring is different between models ...I.E. SGH-I717, N7000, and other note models.
Even the charge cables are different part numbers between models, but visually look identical.
It just sounds like the port wiring is different to me ..
I suggest getting the port directly from samsung...even though it will cost a bit more.
At least then you have a fall back if the port won't function.
Or perhaps have the port repaired by Samsung directly ....
I'm sorry I can't offer more help .g
gregsarg said:
It is quite possible that either your new port is the wrong part, or is damaged.
The port wiring is different between models ...I.E. SGH-I717, N7000, and other note models.
Even the charge cables are different part numbers between models, but visually look identical.
It just sounds like the port wiring is different to me ..
I suggest getting the port directly from samsung...even though it will cost a bit more.
At least then you have a fall back if the port won't function.
Or perhaps have the port repaired by Samsung directly ....
I'm sorry I can't offer more help .g
Click to expand...
Click to collapse
Well both pcb boards that they sent me have the same markings as the one I removed. They also say on them SGH_I717_SUB_REV1.0_1107
So I do believe it to be the correct part. Just to clarify the new boards do charge the phone just cellular service stops. Maybe by some crazy luck I got two faulty boards. I wasn't sure they were going to send me a replacement so I ordered from another company as well so I guess I will have to see if that one works,
Interesting ....
The part seems okay ...
And the odds of two bad ports in a row is remote at best ....
Some time ago I saw a thread about an extra wire that traveled down from the antenna to the charging port....
And users were reporting that this very small wire was being damaged or missed when the port was serviced.
I've never seen this wire or connection ......but I figured I'd bring it up ..
Try a general search on the topic ...and see if it yields a result.....
I just remember it being a big deal ....g
Just wanted to update the post in case this happens to anyone else. After getting the free replacement for the first part I believed to be defective I also ordered from another company as it took more than a month for my replacement, so I believed them to had stood me up. Well the one from the other company arrived today, and worked. Maybe the others were for different networks or something. I don't know if that is possible Rogers vs ATT frequencies and what not but it worked and all is well.
jpeeler said:
Just wanted to update the post in case this happens to anyone else. After getting the free replacement for the first part I believed to be defective I also ordered from another company as it took more than a month for my replacement, so I believed them to had stood me up. Well the one from the other company arrived today, and worked. Maybe the others were for different networks or something. I don't know if that is possible Rogers vs ATT frequencies and what not but it worked and all is well.
Click to expand...
Click to collapse
I am having issues as well...
My phone has a Rev1.0_1107 part, and I cannot charge unless I play with the cable, so i decided to replace this port.
1st was from China (ebay) and received no signal, only wifi. Rev1.0_1107
2nd was a replacement from the same company, same issue. Rev1.0_1107
3rd was from a place in CA (ebay) and is Rev2.0_1206 and same issues.
I can put my original part in there, and I get signal just fine... anybody have any ideas on this matter? It's frustrating to have to keep battery swapping and would like to get this fixed.
MisterLas said:
I am having issues as well...
My phone has a Rev1.0_1107 part, and I cannot charge unless I play with the cable, so i decided to replace this port.
1st was from China (ebay) and received no signal, only wifi. Rev1.0_1107
2nd was a replacement from the same company, same issue. Rev1.0_1107
3rd was from a place in CA (ebay) and is Rev2.0_1206 and same issues.
I can put my original part in there, and I get signal just fine... anybody have any ideas on this matter? It's frustrating to have to keep battery swapping and would like to get this fixed.
Click to expand...
Click to collapse
The one that finally worked for me was from ebay company (no.1-tech) also china but has been operating flawlessly for sometime now.
jpeeler said:
The one that finally worked for me was from ebay company (no.1-tech) also china but has been operating flawlessly for sometime now.
Click to expand...
Click to collapse
Noted... thanks. I have searched them out and they only appear to have the cable for the N7000. Can anyone else recommend a place to buy these from?
Just noticed that when it's near my window, I get 1 bar of service... So it's like my signal strength is uber weak. I have a microcell in my home, and it is functioning properly (other ATT phones are connecting just fine) and works again as soon I put the original cable back.
Hi,I have a samsung Note N7000.
I'm have a similar issue,start with high power charging issue every 5seconds.I bought a replacement from ebay company in New Jerse it fixed that problem.but it created a problem when I make a call the other end can not hear me.I email the company and they sent #2 replacement.after
the charging port board was installed now I dont have any signal for service.the pcb# N7000/i9220_sub_Rev1.0.
I'm going try different company.what should I be looking for?I'm wasting too much time on this.
johnson1828 said:
Hi,I have a samsung Note N7000.
I'm have a similar issue,start with high power charging issue every 5seconds.I bought a replacement from ebay company in New Jerse it fixed that problem.but it created a problem when I make a call the other end can not hear me.I email the company and they sent #2 replacement.after
the charging port board was installed now I dont have any signal for service.the pcb# N7000/i9220_sub_Rev1.0.
I'm going try different company.what should I be looking for?I'm wasting too much time on this.
Click to expand...
Click to collapse
Having exact the same problem.. just a moment ago I tried the third board and still hacing exact same problem, no signal or one bar only when I have one bar I can make a call but the other end can not hear me
gregsarg said:
Interesting ....
The part seems okay ...
And the odds of two bad ports in a row is remote at best ....
Some time ago I saw a thread about an extra wire that traveled down from the antenna to the charging port....
And users were reporting that this very small wire was being damaged or missed when the port was serviced.
I've never seen this wire or connection ......but I figured I'd bring it up ..
Try a general search on the topic ...and see if it yields a result.....
I just remember it being a big deal ....g
Click to expand...
Click to collapse
Sorry to bring up an old thread but I wanted to bring this to others attention. What Gregsarg said about a white wire running down from the antenna is correct, or at least it is on an i717. It runs down from the right hand side of the board, behind where the flex board connects and onto the little round connector on the flex board, it's probably that that's been missed off of some phones as would be noticed by only getting 1 bar of signal! I've also noticed that the UK version of the note only has 4 brass connectors on the flex board 2 for the antenna and 2 for the speaker whereas the i717 has 5, 3 for the antenna and 2 for the speaker. I'm not sure what the difference is between a white or black i717 to be honest, i'd have thought it would only be the outer casing that had changed, I can't see them changing parts too, that just sounds stupid!
Anyway, the reason I'm posting is not just because of the above, it's because i'm in the middle of fixing an i717 for someone and was searching to see if a N7000 part would fit and although it looks as though it would I'm not willing to test that theory! I will say though that the missing brass connector is also connected to brass connector 2 on the Ariel/speaker module but on the flex board that connector also has a resistor above it which would likely cause an issue!
The part that i'm ordering is from a company in the UK but is a Rev 2.0 board and not the rev 1.0 that is in it already so i'm hoping that's not an issue else i'm gonna have to buy from China which is cheaper but will likely take an age to get here and the customer wants it done ASAP so what they want they get! I will update this thread once i've fitted the part and got it running along with a link to where I got it from.
h4x0rm1k3 said:
Sorry to bring up an old thread but I wanted to bring this to others attention. What Gregsarg said about a white wire running down from the antenna is correct, or at least it is on an i717. It runs down from the right hand side of the board, behind where the flex board connects and onto the little round connector on the flex board, it's probably that that's been missed off of some phones as would be noticed by only getting 1 bar of signal! I've also noticed that the UK version of the note only has 4 brass connectors on the flex board 2 for the antenna and 2 for the speaker whereas the i717 has 5, 3 for the antenna and 2 for the speaker. I'm not sure what the difference is between a white or black i717 to be honest, i'd have thought it would only be the outer casing that had changed, I can't see them changing parts too, that just sounds stupid!
Anyway, the reason I'm posting is not just because of the above, it's because i'm in the middle of fixing an i717 for someone and was searching to see if a N7000 part would fit and although it looks as though it would I'm not willing to test that theory! I will say though that the missing brass connector is also connected to brass connector 2 on the Ariel/speaker module but on the flex board that connector also has a resistor above it which would likely cause an issue!
The part that i'm ordering is from a company in the UK but is a Rev 2.0 board and not the rev 1.0 that is in it already so i'm hoping that's not an issue else i'm gonna have to buy from China which is cheaper but will likely take an age to get here and the customer wants it done ASAP so what they want they get! I will update this thread once i've fitted the part and got it running along with a link to where I got it from.
Click to expand...
Click to collapse
When getting the part, Revision usually does matter. Also the serial number under the revision number (Usually starting with DRC or DRG) can also matter. Getting the identical one is usually the best bet (albeit not the easiest considering people on ebay use stock images and don't show you the ACTUAL part you're getting.)
KaboodleMoon said:
When getting the part, Revision usually does matter. Also the serial number under the revision number (Usually starting with DRC or DRG) can also matter. Getting the identical one is usually the best bet (albeit not the easiest considering people on ebay use stock images and don't show you the ACTUAL part you're getting.)
Click to expand...
Click to collapse
I got the new part this morning, it was a REV 2.0 board and after putting it all back together including the white/grey ariel wire I can report that it's working perfectly, as good a signal as it had before and is now charging properly. The link to the UK based seller is here for anyone interested that needs a replacement in the UK - http://www.ebay.co.uk/itm/300819833823?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649 The part is £19.99 with no P&P and arrived in 1 day. Just in case the link doesn't work then the name of the supplier is gravedigga1.
EDIT:- I heard back from my customer today who has reported having problems with wifi, signal and loudspeaker! Therefore the Rev 2.0 part won't act as a decent replacement for the Rev 1.0 unfortunately. I wasn't able to fully test as the customer didn't leave his sim card in and he uses 1 of those weird networks which I don't have a sim for. I have managed to source another UK supplier on ebay for an even cheaper price of £12 and they verified that it is a Rev 1.0 board they have in stock and have put 1 aside for me. Once I know that one works for definite i'll report back again just to update the thread but this time the customer is bringing the phone when the new part is here so it can be tested fully before it goes back to him!
I just find it strange that even though the Rev 2.0 is exactly the same in every way as the Rev 1.0 board that it has these issues although i've not heard of the loudspeaker problem before so I think there's a fault with it anyway.
Yeah these notes are getting really dodgy in their old age. We've decided to basically not fix abutting except the screens anymore because getting the right parts is a nightmare.
Sent from my DROID BIONIC using xda app-developers app
This may be a little off key here and if I'm in the wrong thread I apologize but...
I have the i717, bought the charging port off of eBay and replaced it. After plugging in the phone the touch keys at the bottom lit up like I was in business. After allowing the phone to "charge" for about 2 hours, the touch keys were the only thing to work and light up on the phone. I could press the lock key on the side and the touch keys would come off and on like it was on the lock screen but the screen was black. Has anyone encountered this before? If so, please help!
Thank you
Btw, it seemed like the phone was charged/charging bc those touch keys were on...
samsung sgh-i717 usb port
Well I have tried three different suppliers and I have not found a board that works correctly . Some boards that network strength is weak , some boards the microphone doesn't work , some boards that speaker won't play . I have reinstalled my original board back in my phone and every time it returns back to working properly. I just need the USB /charge port to work . Please if you have any ideas let me know ib6469 @ yahoo . com . Thank you very much for or help
Pease Help..i717..charge port
Hello ,
My name is Russ and I have a Samsung Galaxy Note SGH-i717 ( AT&T ) which I love . About two months ago the charge port quit working , so I ordered one from Ebay ( Flex cable , Mic/USB board ) , installed it and my signal was weak after installing it so I reinstalled the original board and it went back to full power . I thought it was a bad board , so they sent me another , I installed board #2 and the speaker on the back had no sound , put my board back in and the speaker went back working . So I had the supplier send me another board #3 . I got it installed , and the Mic wouldn't pick up , I put my board back in everything goes back to normal . So I thought it might be the supplier , so I tried a different supplier , same thing . In total I have tried three different suppliers and I lost count on how many boards I have installed .. Every time I can reinstall the original board and it will stop whatever it's doing wrong . My board Number is SGH_I717_SUB_REV1.0_1107 , DRBL12IN BF , 69 . I am at a lost , I don't know if there's something I'm doing wrong . Thank You for your time ib6469 ( Russ )
same issu
Please let me know if anyone has had any luck finding a board that works... i am in the exact same boat... email me at bnanda0827 at yahoo.com
ib6469 said:
Well I have tried three different suppliers and I have not found a board that works correctly . Some boards that network strength is weak , some boards the microphone doesn't work , some boards that speaker won't play . I have reinstalled my original board back in my phone and every time it returns back to working properly. I just need the USB /charge port to work . Please if you have any ideas let me know ib6469 @ yahoo . com . Thank you very much for or help
Click to expand...
Click to collapse
note charching port
hi
i purchase this part from 6 different company but same problem no signal charging port works ok.
any boby have solution please let me know.its very annoing.
joe
zia_uddin said:
hi
i purchase this part from 6 different company but same problem no signal charging port works ok.
any boby have solution please let me know.its very annoing.
joe
Click to expand...
Click to collapse
So it looks like basically fixing the charge port on a galaxy note just isn't going to hapen if you want service. Nobody has found a solution?
Hi. Got the Z5 Compact White on Friday and have a problem with call echos.
So, when I call people, or they call me... The other person can hear themselves back on echo. Really loudly. I tested this myself and it is true. But, eventually the noise cancelling kicks in and this disappears. But then if the voice changes the echo comes back.
When I plug in headphones the problem goes away.
The phone software seems to have no options at all for call noise suppression. Nothing at all, so nothing to tweak or test.
I hear no echo on my end.
Tested with many calls to different people and phones.
I did to a Software reset and Sony PC Companion reflashed the firmware but still the same.
The echo is there even if they talk with a very low voice and whisper.
Is anyone else experiencing this? I'm calling Sony Support in the morning. Kind of hoping its a software issue since it will need to be sent back to the Czech Republic from the UK I am guessing (bought from Sony Mobile website).
If its not a common thing I'll get another.
Apart from it failing to work as a basic phone its butter smooth and 'looks' flawless from the outside. Grrrr.
Are you experiencing this issue with GSM calls or VoIP calls?
Regarding VoIP calls:
In VoIP calls, in which applications are you having this issue? Hangouts? Whatsapp? Skype? Viber? other?.
I used to have a similar problem years ago with the Nexus 4.
In the Nexus 5 I don't suffer this anymore. However, sometimes still happen with a low chance.
Here are some reasons that could generate this:
- High lag/latency between you and the other person.
- One of the 2 phones lacks echo cancellation / is using "Speaker" (instead of Earpiece) / is using Earpiece with a really high volume that is captured by the mic in the same phone.
- And sometimes just the echo cancellation function stop working until your next call or reboot or whatever. (Based in my experience).
Regarding GSM calls:
I don't know too much about it. But I remember that when I had the Nexus 4 (with issues in VoIP) there was no problem here, because the echo cancellation is handled by the carrier's technology.
This echo happens on all calls. GSM and VoIP and it just happens on a normal call with nobody on speaker.
Called Sony Mobile this morning who agreed it is faulty and are refunding me when it gets back to the Czech Republic.
They wanted 10+ days to replace the handset. So just ordered the same Z5 Compact again for next day delivery to a Store near me. Shame as it's more expensive this way. But I don't want to wait 10+ days.
Hi, I do have the exact same problem. I hoped there was a easy fix, but might have to get it replaced.
knutmartin said:
Hi, I do have the exact same problem. I hoped there was a easy fix, but might have to get it replaced.
Click to expand...
Click to collapse
I got a replacement. So i have 2 Z5 compacts right now.
I am sending the original back for a refund. The new one I got today does not have this issue and works perfectly. So I would send yours back for replacement as soon as you can. Don't let them 'repair' it.
It isn't a software issue. just unlucky.
dave-ro-mex said:
I got a replacement. So i have 2 Z5 compacts right now.
I am sending the original back for a refund. The new one I got today does not have this issue and works perfectly. So I would send yours back for replacement as soon as you can. Don't let them 'repair' it.
It isn't a software issue. just unlucky.
Click to expand...
Click to collapse
Great news!
Could you post the rev and the batch number (in the box) just to know whether it's the same or not?
Sent from my Nexus 5
yeah, I would like to know that information too.
Is the batch number on the pull-out tab under the flap? Not sure what number I'm looking for.
dave-ro-mex said:
Is the batch number on the pull-out tab under the flap? Not sure what number I'm looking for.
Click to expand...
Click to collapse
At the Box. The first (i think) 8 digits corresponds to the batch and (maybe) the country, and the there is a revision too.
For example:
Amazon.it ships: 1298-2019
Amazon.es ships: 1298-2057
I assume there is a revision concatenated to the right too.
It is 1298-3811
Hope that helps.
Ok I wanted to report that VoIP is working fine on my Z5C (is a Rev3 device).
I made a lot of calls with VoIP using WiFi or mobile network. At the metro, my house, office. WhatsApp and Hangouts.
(Yes sometimes could appear some echo, but that depends on network quality and a lot of factors. 98% of the talked time so far was fine
The last call was a WhatsApp one of 17 minutes with WiFi, between my Z5C and a MotoE2015 and it was perfect ).
I also had a GSM call at the office just fine.
Sent from my E5823
I've got to say,I really do not believe Sony knows what's going on. I've been dealing with support only to find out Sony won't fix my phone in Canada. They told me they will provide an international warranty, however, their repair vendor only services phones carried in Canada.
In addition, when I contact Sony about the echo issue they provide the same silly scripted nonsense solutions you see here - do a repair, followed by updating firmware, then they'll reference the software fix they've been claiming is in the works since November with no eta.
The consistent and scripted responses that fail to address the issue tell me Sony doesn't know or care to investigate a solution. They just give you the runaround.
I've been posting on their forums, but any time I indicate their solution doesn't work they moderate the message and remove responses other users have given. It's a great phone, but Sony support is utterly useless.
I received my new z5 compact yesterday. Did a few test calls. GSM call and receive. Native voip call. Hangouts call. No echoing was noticed on either side. GSM quality is excellent. Voip was very delayed. Hangouts almost as good as GSM. I use the latest firmware. 32.0.A.6.200
I have noticed this on my Z5C as well and for me it only seem to happen if i call with speakerphone active before they answer, for me it seems to help to turn off the speaker and then turn it back on, so switching audio source seem to be a solution for me.
I've got exactly the same probleme here : I bought my Z5C end of February and discover this echo problem couple of days after when people I was calling were all complaining.
I sent the device to the repair center but nothing has changed... I called the Sony Support and they still want me to sent again the phone for additional repairs but I already know that nothing will change.
It's a real shame from Sony to treat like this their customer : I had a Z3C before and was really excited to get the new Sow flagship but now after all this ****, i think it will be my last adventure with Sony.
I sad excatly the same 1 week after I have purchased z5c...sony = worst support ever!
Sent from my SM-G930F using Tapatalk
This happened on z3c too. And now in z5c but less often
Had to be software related. Lazy Sony devs
Sent from my E5823 using XDA-Developers mobile app
jibe.v said:
I've got exactly the same probleme here : I bought my Z5C end of February and discover this echo problem couple of days after when people I was calling were all complaining.
I sent the device to the repair center but nothing has changed... I called the Sony Support and they still want me to sent again the phone for additional repairs but I already know that nothing will change.
It's a real shame from Sony to treat like this their customer : I had a Z3C before and was really excited to get the new Sow flagship but now after all this ****, i think it will be my last adventure with Sony.
Click to expand...
Click to collapse
Yes, this is true. I had the same issue with 3 different Z5 Compact phones, two of them sent straight from Sony quality control. It's a systemic issue with the phone design.