I had purchased a Galaxy S2 T989 and it came with a defective screen. The screen had some vertical lines and spots that were visible when the brightness was low, so I returned it for a refund.
After receiving my refund I went to amazon and purchased the GS2 GT-I9100 (international version) and I just received it yesterday, I was playing with it for a while and noticed that it also has some lines on the screen. It doesn't look as bad as the T989, you can barely see those lines when you set the brightness above 50%, but they are still there and that really bothers me because I paid $70 more just to get another phone with a faulty screen.
I don't know what to do with this phone, I still have 29 days to return it for a replacement, but I'm scared that they're gonna send me another faulty phone and if I return it for a refund they will charge me a restocking fee
T-0 said:
I had purchased a Galaxy S2 T989 and it came with a defective screen. The screen had some vertical lines and spots that were visible when the brightness was low, so I returned it for a refund.
After receiving my refund I went to amazon and purchased the GS2 GT-I9100 (international version) and I just received it yesterday, I was playing with it for a while and noticed that it also has some lines on the screen. It doesn't look as bad as the T989, you can barely see those lines when you set the brightness above 50%, but they are still there and that really bothers me because I paid $70 more just to get another phone with a faulty screen.
I don't know what to do with this phone, I still have 29 days to return it for a replacement, but I'm scared that they're gonna send me another faulty phone and if I return it for a refund they will charge me a restocking fee
Click to expand...
Click to collapse
You are not alone,every galaxy have this spots,that is hardware bug and this is nothing serious
Ogy77 said:
You are not alone,every galaxy have this spots,that is hardware bug and this is nothing serious
Click to expand...
Click to collapse
can it be fixed?
I did the exact same thing as you, switching from the T989 (with a faulty screen) to a i9100. My i9100 also has some lines on the screen, but it is much better and much less noticeable. My advice is to enjoy your phone as it is, but if the lines really bother you that much, the best thing to do is to get another type of phone I'm not sure if it can be fixed either as most phones have some extent to screen lines.
I've purchased my I9100 through my carrier, and I don't see any problems with screen. I have heard of problems with screen, but I myself didn't have any. I think you do have a right for a replacement, since it is faulty.
i also have lines on my screen. the phone itself is faulty so you do have the right to get it fixed at least. i am in 2 minds of sending it back as its not that noticable.
just how much does it annoy you?
the lines in the gradient are actually a software issue where the phone used 16 bit colours for performance
phamxp426 said:
I did the exact same thing as you, switching from the T989 (with a faulty screen) to a i9100. My i9100 also has some lines on the screen, but it is much better and much less noticeable. My advice is to enjoy your phone as it is, but if the lines really bother you that much, the best thing to do is to get another type of phone I'm not sure if it can be fixed either as most phones have some extent to screen lines.
Click to expand...
Click to collapse
To be honest, I would be more annoyed by being limited to Edge data speeds with the i9100 on T-Mobile USA's "4g" network, more than I would by the screen. This applies to both you and the OP.
I don't really care about being limited to the edge data speed since I rarely use the data network, the faulty screen is what annoys me more. I'm pretty sure that they won't fix if I return it, they're just going to send me another faulty phone, so I think I'm gonna keep it for a while.
T-0 said:
I don't really care about being limited to the edge data speed since I rarely use the data network, the faulty screen is what annoys me more. I'm pretty sure that they won't fix if I return it, they're just going to send me another faulty phone, so I think I'm gonna keep it for a while.
Click to expand...
Click to collapse
You could be right, but it may be even worse. You said you bought it through Amazon. When you bought the item, did it have "no warranty" in the description? (unfortunately, most i9100's sold on Amazon seem to have this in the description...) If it did, then they aren't even obligated to replace it at all, I don't think.
That said, I have an i9100 (bought through Expansys USA though, not Amazon), and my screen is flawless.
Could be worth it to try to obtain a spare part screen + digitizer somewhere and try to replace the part yourself, if you feel up to it. Though it will still cost you. Quick google search for this part shows it being about $180.
EDIT: though, if there IS a return policy, just return the thing. Or see if they'll exchange it. Nothing ventured, nothing gained.
I went to amazon.com and it seems that they can give me a replacement or a refund and they won't charge me a restocking fee since the phone is defective.
I'm not sure whether to go for a refund or a replacement. What would you suggest me to do?
T-0 said:
I went to amazon.com and it seems that they can give me a replacement or a refund and they won't charge me a restocking fee since the phone is defective.
I'm not sure whether to go for a refund or a replacement. What would you suggest me to do?
Click to expand...
Click to collapse
If you still want the i9100 regardless of slow mobile data speed on T-mobile USA, then exchange it. Me, personally, I'd return it and get a phone that was actually optimized for my network.
Related
Hi
I am having problems with my screen. Looks like the LCD is faulty. Trying to resolve with Samsung Support, but thought I would ask here if this is a known problem or if there is a simple fix.
It looks like the grayscale colors are not right, I installed a screen tester and the grayscale bars have a red tint. all other tests in the appl look ok. however pictures/video's all look like they are 16bit color and icons look like they are bleeding
Here is a picture of the problem
imageshack.us/photo/my-images/836/atab1large.jpg
Any thoughts?
Eric...
Looks like a faulty panel !
Take it back to where you bought it and have them exchange it.
Sent from my Galaxy10.1 TouchWiz/ADWex equipped Starship.
I have exactly the same problem Tablet has been bought in the United States and now I am in Europe. Samsung won't repair/replace it anywhere in Europe. Only US Samsung offered to help me but the tablet needs to be at a United States address. Now I have to send it back to someone I know.. will take months
Well my problem disappeared.... not really sure why/how, but I have been playing with different ROM's etc. and I THINK it might of been when I did a permissions repair, but...
Plus i'm 99.3% sure I had the problem before I rooted/ROM'd
Another reason to stop loading these 3rd party ROMs. I dont understand why people are installing these 3rd party ROMs to begin with. The stock ROM is by FAR the most stable and error free ROM you can use. Most of the issues people are starting threads about would have NEVER occurred if they just stuck with the stock ROM.
I get this too now. I've been pootin' around with different roms for a while, no problems. Then a few days ago while I was running GalaxyTask 8.0 the "bleeding" started slowly. First around the edges of things, but then the entire screen. The colors seem to color-cycle into the end result. I figured it might be the rom so I tried a stock one. And then I tried a complete stock reset with stock recovery and factory reset - the works. No change. It's still like this. And in the bootloader and the recovery too. Sometimes it gets moments of clarity, everything is fine, but only for a few seconds.
Busted tablet? I bought it while in the US this summer, so taking it back will be an issue. Getting a Transformer Prime late next week *fingers crossed* but still. I was hoping to sell this fully functioning :|
Example:
http://dl.dropbox.com/u/120921/IMG_20111214_214938.jpg
I had the same issue. Also bought in US while I live in Hungary. I had to send it back to my relatives who took it back to Samsung and they replaced it in warranty. Fortunately, I was travelling there by the time we got the new one and I could take it back home with me. This seems to be a weakness of the tablet. My replacement unit has been working nicely ever since.
I had the same issue with an August build stock tablet from the US.
Thankfully Samsung UK took it in for repair and ended up replacing it as it was apparently unrepairable.
My issue used to show up with 60+ minutes of continued use. I think it was thermal related as the warmer it was the quicker it seemed to develop the fault. putting it on standby for a few minutes used to clear it, but the problem would come back quickly as it was warm.
Anyone know how Samsung handles this issue if the device it out of warranty? Mine is acting up pretty bad and I haven't been able to find anything on here about repairing the issue on your own. It will be clean view for a few minutes and then the color bleeding some background effects kick in making the tablet a large paperweight. I've been looking for and excuse to get the 10.1 Note, but it sure would be nice to get a few bucks for this since it's in perfect condition... besides the screen.
My 10.1 is starting to develop the same issue. Never been rooted, always on a stock rom. I've never dropped it or banged it around. It also seems to start happening afternlonge usage. First imsee a few purple lines across the screen and then the entire scren turns to 8bit colors, etc. Once I turn it off and back on it goes back to normal. Annoying, especially simce I bought it 13 months ago so I'm guessing it's past the warranty period.
Sent from my GT-P7510 using Tapatalk 2
Jnowak1981 said:
My 10.1 is starting to develop the same issue. Never been rooted, always on a stock rom. I've never dropped it or banged it around. It also seems to start happening afternlonge usage. First imsee a few purple lines across the screen and then the entire scren turns to 8bit colors, etc. Once I turn it off and back on it goes back to normal. Annoying, especially simce I bought it 13 months ago so I'm guessing it's past the warranty period.
Sent from my GT-P7510 using Tapatalk 2
Click to expand...
Click to collapse
I'm with you - mine has never been rooted or tampered with. Other than getting heavy usage, I've taken perfect care of it. I've been unable to find a fix.
Ed Riverside said:
Anyone know how Samsung handles this issue if the device it out of warranty? Mine is acting up pretty bad and I haven't been able to find anything on here about repairing the issue on your own. It will be clean view for a few minutes and then the color bleeding some background effects kick in making the tablet a large paperweight. I've been looking for and excuse to get the 10.1 Note, but it sure would be nice to get a few bucks for this since it's in perfect condition... besides the screen.
Click to expand...
Click to collapse
If you're out of warranty you're on your own. Samsung won't repair or replace it for free.
At this point I'd just like to know how to fix it and what it would cost, ballpark. I haven't been able to find anyone who's delt with it, bar throwing their tablet.
Sent from my cellular telephone that has internet connectivity.
Ed Riverside said:
At this point I'd just like to know how to fix it and what it would cost, ballpark. I haven't been able to find anyone who's delt with it, bar throwing their tablet.
Sent from my cellular telephone that has internet connectivity.
Click to expand...
Click to collapse
My 10.1v just went.
Guys, I'm having the same issue today. And here is the fix:
1. Take out the back cover.
2. Look for the black cable that have SET printed on the end.
3. Removes both ends and then reconnect.
4. Push/rub at both ends while the screen is on. You'll notice the tint-colour of the LCD will change. Stop when it looks normal again then put a tape on top to hold the cable in that position
4. Put the cover back and enjoy your Note 10.1 again
Good luck!
Hi guys,
I recently got an insurance replacement for my GSII and it had quite an old software on it (KE2 I think).
So I plugged into Kies and it upgraded into the latest KJ1 successfully.
What I've noticed is that the screen is a lot darker - even in automatic brightness, it's very dim and dark.
Is this suppose to be like this?
I have healthy battery life (i.e. not low or anything), and with Automatic brightness enabled, it's just too dark! Never used to be like this with all other Roms I've used including 4.0.3!
Thanks
tonynz said:
Hi guys,
I recently got an insurance replacement for my GSII and it had quite an old software on it (KE2 I think).
So I plugged into Kies and it upgraded into the latest KJ1 successfully.
What I've noticed is that the screen is a lot darker - even in automatic brightness, it's very dim and dark.
Is this suppose to be like this?
I have healthy battery life (i.e. not low or anything), and with Automatic brightness enabled, it's just too dark! Never used to be like this with all other Roms I've used including 4.0.3!
Thanks
Click to expand...
Click to collapse
No it is not suppose to be like that. Sometimes when they send you a replacement they send you a refurbished one. What i mean by that is they send you another phone that was send back by another user during the 7day period that they allowed to use a phone.
That could be one of the reasons and you was unlucky to receive that one. My best bet what i would of done in your shoes call your insurance company back and explain the situation and ask them to receive another one as a replacement as clearly there is something wrong with it. Might be wrong but i am such a neat freak i like my phones to be perfect. Let me know how you get on
Suarez7 said:
No it is not suppose to be like that. Sometimes when they send you a replacement they send you a refurbished one. What i mean by that is they send you another phone that was send back by another user during the 7day period that they allowed to use a phone.
That could be one of the reasons and you was unlucky to receive that one. My best bet what i would of done in your shoes call your insurance company back and explain the situation and ask them to receive another one as a replacement as clearly there is something wrong with it. Might be wrong but i am such a neat freak i like my phones to be perfect. Let me know how you get on
Click to expand...
Click to collapse
I can confirm that it is a refurbished unit. No original box and non-original charger.
Sealed though... with screen seals and the back had the plastic pieces on.
However, I really think it's the ROM - when it was on the old ROM, the screen looked normal. Also I've just compared it to my friend's SGSII and think it's fine.. so maybe just my silly eyes?
tonynz said:
I can confirm that it is a refurbished unit. No original box and non-original charger.
Sealed though... with screen seals and the back had the plastic pieces on.
However, I really think it's the ROM - when it was on the old ROM, the screen looked normal. Also I've just compared it to my friend's SGSII and think it's fine.. so maybe just my silly eyes?
Click to expand...
Click to collapse
Go into settings - display - brightness and then adjust it to what you find suitable. Then scroll further down and untick the auto adjust screen power. See if it makes any difference. And depends what kernel you flash has a big difference to the color screens but still try what i just wrote and it should be better
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
Samsung have certified repair centres. Try to find one and take it down.. Apple make you book it in for an appointment anyway so turnaround time is very similar.. I believe samsung service centres could be 1-2 week turnaround usually.. They are usually Ok seen as they may replace your mb or whole unit at a pinch.. Just take photos of your phone to show you have now scratches ect.. If you don't mind the £50 just take the plunge and go with your ins
Sent from my GT-I9300 using xda premium
chrisgeller said:
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
Click to expand...
Click to collapse
If you got it on contract your network provider will repair free of charge mine took a week from sending off to getting it back
What's more it came back with 32gb instead of the 16gb storage it originally had
Sent from my GT-I9300 using Tapatalk 2
Hi guys,
Thanks for the replies.
There's two Samsung repair centres close to me, and their reviews are absolutely terrible.
https://plus.google.com/102468586632805363693/about?hl=en
and
http://www.yell.com/b/CrC+(London)+Ltd-Mobile+Phone+Repairs+and+Services-london-E148PX-7342356/
So I'll be avoiding those with a bargepole.
I didn't buy my phone on a contract.
At least with Apple I could turn up to an appointment and be pretty confident I'd leave with a working phone. I loved my S3 but I must say in this case I'm jealous of my smug iPhone owning friends. I don't really have a good option here.
I guess to come back to my original question - has any actually returned their phone to Samsung e.g by post? I've no idea how well that tends to work. If that had good feedback I'd consider that.
Had a launch Nexus 6p that I bought from the google store, I never purchase extended warranties and have never needed one since every device I've ever owned since my Treo 650 has lasted well beyond its useful life but was still perfectly functional. Hell, I still have a S3 rocking for my kid and it works fine all these years later.
A few months ago I started having the 15% shut off error. Noticed it, wasn't a huge deal because I rarely use the device that low. Few days ago it started getting progressively worse and now the device will turn off between 30-50% depending on the day. Obviously this isn't ideal.
Never had a device do that, ever. Was pretty disappointed actually as this is an obvious hardware issue and was contemplating skipping on Nexus / Pixel devices in the future, heck was even thinking of having an affair with an IPhone for a bit. It had been a long time (since the 3g) and sometimes change is good. The 6p and 5x have had a number of issues, enough that there are class action suits floating around.
Anyway, I wasn't going to call Google. I mean this device was well past warranty, no extended was purchased so why bother calling right? Well I got a wild hair and decided to do just that. Setup a return call and a minute later had someone calling me back.
Explained the issue, told him I wasn't sure if there was anything they could recommend or do but wanted to check. 5 minutes later he is sending me the email for RMA and new device.
Now technically Google didn't have to anything. I know that, I'm appreciative of their efforts to keep me happy. I never asked for nor demanded a replacement, it was offered and for that I am very grateful. I'm not sure if the class action lawsuits over 5x and 6p issues are causing them to be extra cautious, I don't know if this is really par for the course with them. I've never had issues in the past and hope I never do in the future.
Obviously it is preferable for the user to not have to deal with this crap but how a company responds to these issues is important. Easy to sing praise at a company for developing the perfect device that lasts you 4 years when most probably dump it in 2. Harder when the POS you bought is starting to die 14 months in and on hospice at 16 months and the issues are severe enough that class action is talked about. Either way, Google deserves some credit for stepping up to the plate when they didn't have to. I'm a happy user.
I can't say this will occur for everyone with the same issue. What I will say is that if you're out of warranty, don't let that keep you from calling and talking about the issue.
Thank you Google and the Google support staff. Service like that will keep me in Pixels and whatever from the google store forever.
I may try this soon because mine is doing the same thing...
I had the same issue on my XL.... shutting off with no warning after 2-4 hours at about 40-50%, yet I could boot into recovery and stay there until at least 20%. So had accelerated battery loss and an early shutoff.
Bought it open-box off Swappa, so had no Google receipt, but on a whim, opened a support issue (text) from my 6P, which worked fine. I was offered an exchange no-problem. I chose to send in my phone first and had the replacement in less than a week.
FWIW, I think my issue started when I flashed May update and charged it after using a QC 2.0 charger. I usually use a Qi charger and charge it overnight.
I had exactly the same, well outside the standard 1 year warranty. Used the online agent chat to explain the early shut off problem. They instantly suggested an RMA, I didn't have to beg or ask for a replacement. I Ended up getting a brand new phone in its retail box. I saw someone else in another thread say Google offered a full money refund as they didn't have a like for like replacement available. Well done Google!
I got a refurb.
That's awesome to hear. I think they're taking the bad press very seriously.
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
leondestiny said:
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
Click to expand...
Click to collapse
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Aridon said:
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Click to expand...
Click to collapse
so you have had it since launch ? meaning nearly 2 years or so?
i have mine since about a year now, i hope i wont experience the same issue.
the only thing i experienced was statusbar clock freezing on me sometimes.
and very slight graphical glitches within certain apps.
Colchiro said:
I got a refurb.
Click to expand...
Click to collapse
Me too. I have another 5 months with Nexus Protect.
Refurb came in today and what a total POS. Shuts off randomly from 30 seconds to 20 minutes. You can see the battery % getting all crazy from 93% to 73% to 83% then boom off. Going to call google tomorrow to let them know. Stupid thing died half a dozen times between setup and the apps finishing to download. They must have absolutely zero quality control over at their refurb center.
This will be my last Huwei device and my wife won't buy another LG product either. They really screwed the pooch on that device gen.
Giving me a full refund. Just have to send in both devices.
Mod please feel free to merge the two threads I looked on the first page and saw nothing when I posted.
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
kornklown69 said:
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
Click to expand...
Click to collapse
I love Google. They just took my word that I'd tried everything and couldn't sort it and sent a refurbished phone. It works perfectly and I love it! Now and then when you call you get the odd person who is hard to talk to but that is usually someone in an Indian call centre that doesn't really understand my problem. It took under a week for me. It can take up to two weeks but you should really get it within 5 working days.
I have the same horrible battery issue and am speaking to Google now. Do you think I should mention that I also have a cracked screen (but this is not why I am trying to get a replacement at all)? Or do you think I should say nothing and they wont have an issue still replacing it when I send it in?
EDIT: Nevermind, I mentioned it to the support person and assured him that it was not the reason for wanting a replacement and he said they cannot make the same exception anymore, but if I wanted, they could send me an advance refurb but then they'd bill me for the screen which would not be covered. He is having trouble telling me the screen cost though first...
Not sure if it's worth that for just a refurb at this point. POS phone. I told him I'll hold off for now.
I didn't opt for the "advanced" replacement (where they ship a phone first and charge my CC), yet they appeared to have shipped my refurb shortly after I shipped mine. I got my refurb about 3 business days after shipping mine and confirmation about 5 days after I had my phone that they had received my defective one. My refurb looked great (as did my defective phone)
Talked to support on chat and they took care of me (even though i didn't have a warranty and my phone is 2 years old) as a one time courtesy. Google customer service is pretty awesome! phone will be here within a few days. ?
google took care of me as well. my replacement will be in tomorrow. I have had my 6p since launch. only swapped out because of the obvious battery issue.
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
fabiocastilhos said:
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
Click to expand...
Click to collapse
3 business days
Sent from my Nexus 6P using Tapatalk
A vertical green line appears on my phone tonight. Just got my phone a little bit over a month. Can I go to tmobile store to exchange one? When I use Dead pixel test to check, i couldn't see anything.
Link to the pictures
https://imgur.com/a/ZpWDc
Yes, take it to T-Mobile to exchange. LG will probably tell you to as well. People have been exchanging their phones because of uneven panel lighting since the debut (something LG won't cover under warranty), T-Mobile should have no problem doing an exchange for an obvious defect like this.
If you want to make sure it's not an overlay or something (shouldn't be, reasonably sure the lockscreen can't be overlaid bcos security), reboot the phone and see if it still shows up during booting. Alternatively, try getting into recovery and see if it shows up there. Looks like a wonky panel to me, though.
Thanks. Will tmo try to blame the user and not to exchange one? Just curious and get ready for any unexpected situation.
I had mine replaced when I had a single light line down the centre no questions asked.
Replacement is great- screen is perfect (to me anyway!)
zrzhu said:
Thanks. Will tmo try to blame the user and not to exchange one? Just curious and get ready for any unexpected situation.
Click to expand...
Click to collapse
I don't know how they could. It's extremely difficult to damage a plastic-substrate display panel, that's one of their main benefits; you'd pretty much have to open the phone up and physically go at it.
If your digitizer is intact and the waterproofing isn't compromised (not that they'll have a way on-site to even check the latter), you should have no issues.
Thanks everyone. I'll report back.
Update: Tmobile twitter customer service rep wants to charge me $20 + tax for the warranty exchange. Did you guys get charge for the fee?
zrzhu said:
Thanks everyone. I'll report back.
Update: Tmobile twitter customer service rep wants to charge me $20 + tax for the warranty exchange. Did you guys get charge for the fee?
Click to expand...
Click to collapse
I exchanged in store but if you have to do it online, see if there is someone above them who might waive that fee.
Sent from my LG-H932 using Tapatalk Pro.
Possible "fix"
Saw this post like a year ago and now I want to help .I got the same issue, green thick line one the middle of the screen.Unfortunately I was not able to replace it.sometimes the line is there and sometimes not i did not know why it shows up and dissapears from time to time Aaand..... Recently i found out that it dissapears when my phone completly runs out of battery and the only leftover is thin burnd out line of pixels (not completly burned out, burnd out like normal oled screen) again, its not a fix the line will usually come back after a month or 2 or 3. But then i just drain my phone to 0%. Works for meI cant guarantee anything but its worth trying.