This might be a duplicate thread, i looked but didnt see one... anyways....
got my dongle today. nothing but problems. i had 5 random reboots in the little over 30 minutes that i had the dongle attached. There was also a HUGE reduction in overall performance. The weirdest thing is that it kept getting stuck in landscape mode after the dongle was removed. I had to reboot to get it back to portrait. Also drained over 20% of my battery in those 30 minutes.
the GPS did work extremely well though.
Has anyone had any of these issues?
You running latest firmware .21?
Sent from my Transformer Prime TF201 using XDA Premium HD app
he must be or else the dongle wouldnt work. i would highly doubt the dongle is causing reboots. cant really see any reason why it would. i havent had any of those issues. device performs just fine with dongle on or off.
I'd say op best bet is to reboot. cut power off n leave off for a few seconds then cut power back on and see how things act. if things still acting funny, try a soft reset. you do this by putting a paperclip in the little hole underneath the memory card slot. you will see the prime reset and reboot. then try dongle and everything else then.
Duh, my bad I totally forgot about that
Sent from my Transformer Prime TF201 using XDA Premium HD app
sweet. doing the reset seems to have fixed everything. cant wait to try it out on my hour long drive to work in the morning. thank guys
JayRBytheway said:
sweet. doing the reset seems to have fixed everything. cant wait to try it out on my hour long drive to work in the morning. thank guys
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Click to collapse
Good luck, hope mine gets here tomorrow....I hope it does well for road trips
Sent from my Transformer Prime TF201 using XDA Premium HD app
dude6595 said:
Good luck, hope mine gets here tomorrow....I hope it does well for road trips
Sent from my Transformer Prime TF201 using XDA Premium HD app
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Click to collapse
I'm about to go on a road trip this Sunday about an 8 to 10 hour drive. I'll keep my GPS dongle on the whole time... See how long my tablet lasts and how well the GPS dongle performs. I'll record it on video and report back on my thread.
Sent from my PC36100 using Tapatalk
Did you soft-reset with the dongle attached? I'm about to go home from work and hope mine is there when I get there.
demandarin said:
I'd say op best bet is to reboot. cut power off n leave off for a few seconds then cut power back on and see how things act. if things still acting funny, try a soft reset. you do this by putting a paperclip in the little hole underneath the memory card slot. you will see the prime reset and reboot. then try dongle and everything else then.
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Click to collapse
I'm sorry, induldge my ignorance, but I thought that the 2 reboot methods were different ways of doing the same thing.
Bob
JayRBytheway said:
sweet. doing the reset seems to have fixed everything. cant wait to try it out on my hour long drive to work in the morning. thank guys
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Click to collapse
Glad it seems to work so far. Alot of times, a reset will clear up any software mishaps that happen. Same as with installing some apps. They usually tell you that if you experience issues, try rebooting/reseting to clear issue up. The device restarts with the program or whatever more settled in.
theandies said:
Did you soft-reset with the dongle attached? I'm about to go home from work and hope mine is there when I get there.
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It really shouldn't matter. I guess you could try it with it on but probably won't make a difference.
robertg9 said:
I'm sorry, induldge my ignorance, but I thought that the 2 reboot methods were different ways of doing the same thing.
Bob
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Click to collapse
Kinda/sorta..lol. soft reset is a more drastic reboot, IMO. its usually used if the prime freezes up or starts acting up alot. You even have another kind that I believe is called a cold boot or a hard boot or something. That involves holding power button and volume down at the same time(while power is still on, I believe) until prime reboots. Then keep hold it until you see some lettering across the top of the screen. Then let go. Then it'll say device will reset/reboot if nothing is pressed within a few seconds.
I always do it in order if the previous one didn't work or fix problem. A regular reboot(power off then on again), then a soft reset, then a cold/hard boot.
How long did it take to receive the dongle?
I signed up for the free dongle almost a month ago and still have yet to receive it, and my ASUS account shows only that my request has been submitted... How long did it take you to receive this dongle?
UPDATE: I still have yet to receive this...
edw00rd said:
I signed up for the free dongle almost a month ago and still have yet to receive it, and my ASUS account shows only that my request has been submitted... How long did it take you to receive this dongle?
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Click to collapse
Then you submitted it 10 days ahead of its actual release, you should really only be counting from the 16th. That means it's only been 7 business days since the dongle has been shipping. That's not much.
Plus it seems to me that everyone who registered early seems to be in the same boat. I ordered 4/17 and am also in the same boat; something makes me think they're going to try and deny it or something since I listed the date I actually received the Prime in the mail as the purchase date. Not really, lol, I'm sure I'll get it, just wish it would hurry up >.>
On the 30th (1st for me) is when everyone should start making a real fuss. 10 business days is plenty of time to get something like this shipped out.
buxtahuda said:
On the 30th (1st for me) is when everyone should start making a real fuss. 10 business days is plenty of time to get something like this shipped out.
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I submitted mine on the 16th still saying being processed !!
I will be very surprised if they do ship out by the 30th. Asus yet again proves they could not arrange a piss up in a brewery.
They should not have announced etc untill they was in position to deliver. Seems 99% of people who have got them are American, haven't heard one person from UK say they have shipped status yet alone received it
Got my kit today. I'm just posting to let everyone know that I won't be using it. One, because I'm too classy to have a gigantic police-wannabe console in my car as a GPS unit. And two, because I'm not hippy enough to aimlessly explore woods and essentially emulate homeless people in a park.
flub said:
I submitted mine on the 16th still saying being processed !!
I will be very surprised if they do ship out by the 30th. Asus yet again proves they could not arrange a piss up in a brewery.
They should not have announced etc untill they was in position to deliver. Seems 99% of people who have got them are American, haven't heard one person from UK say they have shipped status yet alone received it
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Click to collapse
The main problem is your location. When the boat leaves China, first it has to navigate past the troubled waters by the Koreas and Indonisia. Once clear of that, it will wait for a Naval ship to be near it in case of Pirates by Somalia. Once clear of that, it has to time it's trip around the African Cape with good weather....Once past that...again wait for Naval protection as it goes up the Abrian sea, thru the Suez Canal. After it clears the Suez, it again has to be careful of the flareups in the Mid-East. After it clears all that, it's clear sailing (or steaming) to England. However, once it gets there, it is again delayed because it has to wait for a slot to clear in port since all the slots are taken up with ships unloading parts and equipment for the Olympics. But first, Perishable food comes first.
Hope this helps explain the difficulty you have.
Bob
rorytmeadows said:
Got my kit today. I'm just posting to let everyone know that I won't be using it. One, because I'm too classy to have a gigantic police-wannabe console in my car as a GPS unit. And two, because I'm not hippy enough to aimlessly explore woods and essentially emulate homeless people in a park.
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Click to collapse
Well aren't you special. Thanks for sharing.
JayRBytheway said:
This might be a duplicate thread, i looked but didnt see one... anyways....
got my dongle today. nothing but problems. i had 5 random reboots in the little over 30 minutes that i had the dongle attached. There was also a HUGE reduction in overall performance. The weirdest thing is that it kept getting stuck in landscape mode after the dongle was removed. I had to reboot to get it back to portrait. Also drained over 20% of my battery in those 30 minutes.
the GPS did work extremely well though.
Has anyone had any of these issues?
Click to expand...
Click to collapse
I've also had a series of reboots with the dongle, often while the tablet idle and the screen off. A hard reboot didn't help. I'll try a soft reset with the dongle on.
robertg9 said:
The main problem is your location. When the boat leaves China, first it has to navigate past the troubled waters by the Koreas and Indonisia. Once clear of that, it will wait for a Naval ship to be near it in case of Pirates by Somalia. Once clear of that, it has to time it's trip around the African Cape with good weather....Once past that...again wait for Naval protection as it goes up the Abrian sea, thru the Suez Canal. After it clears the Suez, it again has to be careful of the flareups in the Mid-East. After it clears all that, it's clear sailing (or steaming) to England. However, once it gets there, it is again delayed because it has to wait for a slot to clear in port since all the slots are taken up with ships unloading parts and equipment for the Olympics. But first, Perishable food comes first.
Hope this helps explain the difficulty you have.
Bob
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What a Patronising post
I am 45 years old not 5
Like I said They should not have announced etc untill they was in position to deliver
A soft reset didn't solve the reboot issue for me. Whenever the dongle is in, my tablet is liable to reboot, whether it's actively working or idle. Reboots appear to be independent of power mode and whether satellite location service is on or off.
I noticed early on that it also wasn't autorotating, but I think only before the first reboot. I didn't notice any extraordinary battery drain, although I didn't have it on for all that long.
Sent from my Transformer Prime TF201 using XDA
I just got my dongle today but sadly it doesn't seem to be hardly doing anything. It took around a minute or two before it got a lock and it still only got a few of em.
Its not rebooting or anything from what I've seen. Gonna reboot it again and let it settle to see if it does better.
Related
So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
EESConsulting said:
So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
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Click to collapse
Wow. That sucks. Sorry to hear that. I had an oh **** moment earlier today, I hooked my prime up to my desktop for the first time to move a movie, and the USB plug sparked going into my motherboard and my comp rebooted. And the other end was attached to my prime. This happened to coincide with moving a file over wifi to NAND which brings the prime to a halt. So I thought I had toasted the thing.
TF201 / XDA premium
Follow Up-Called Asus Tech Support
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
Don't know if this might help but check to see if your volume button is stuck in the up position. The buzzing you get and remount sounds like the prime is going into APX mode. I was able to get into APX mode with my prime by holding the VOL up and restart the prime. I get the same thing as you but I'm able to just hold the power button and it reboots normally
Sent from my Photon
EESConsulting said:
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
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Click to collapse
Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
I've heard in other threads they make you pay the shipping that's whack its their product that's not working after 2 days......on a side note did you try contacting Gamestop since they sold it they may be able to do something for you
Sent from my PG86100 using xda premium
jdbaker82 said:
Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
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Click to collapse
I agree! Why wouldn't you ask for a NEW one??! I wouldn't tolerate getting it "fixed"
Guys, educate me here.
Isn't easier to get a replacement from Best Buy, Amazon, etc?
Why calling Asus after just few days buying it?
If it happens to me I will be heading to the store where I bought it for an exchange or refund.
I could not sleep knowing I paid for a brand new unit that has to be opened and repaired. Just sayin...
Mines shut down for no reason as well. It was unresponsive for a while and I finally got it started after pressing power and the volume up button. Then a few hours later it shut down again, for no reason. Erg is going on
Sent from my Transformer Prime TF201 using Tapatalk
I called GS just to see what my options were since my gps is not working. They said they would order another for me. I'd try going that route if I were u.
Sent from my Transformer Prime TF201 using xda premium
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
I would not accept anything less than a replacement. Amazon is replacing mine for some pixel/backlight problems.
jzen said:
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
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Click to collapse
Yes it may have all that you mentioned but it won't have ICE CREAM!
ICE CREAM!!!! ICE CREAM!!! The ice cream man is coming!!!
I've got some ice cream, I've got some ice cream. You didn't get none, you didn't get none, cause your tablets on welfare, your tablets on welfare. You can't afford it, you can't afford it. You want some? Psych!!! (Immortal words of --- Eddie Murphy)
RE: Sad Day.
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
You just bought the thing. Now it doesn't work after a day. Don't mess around with RMA. Go to GameStop, return the unit, and either they can provide you an exchange right then, or get a complete refund. If they hassle you, file a dispute with your credit card provider. Then go buy from some place else.
Better yet, let your wife do the returns. Women are just naturally better at getting their way. Bonus points if she's the in-your-face type. Be sure to get the manager of the store to join the party.
Remember: It's your Xmas present. You're not going to let anybody ruin your Xmas. Attitude counts. And lots of spittle.
Sorry to hear. Have a good Xmas! My prime has no issues yet so I'm keeping my fingers crossed.
EESConsulting said:
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
Click to expand...
Click to collapse
No, sorry. I didn't even get into that with them on the phone. I am banking on software fixing the GPS issue. If not I will explore the possibilities then. Really sorry yours isn't working as it should. I hope it gets worked out quickly in your favor!
Sent from my Transformer Prime TF201 using xda premium
That really bites I'd be so pissed! I would demand a new one not just a fix. Mine takes a while to boot with some screen flickers in the process. I better not have the same issue coming on. What a way to ruin your mas. I'm so sorry. But being only two days I'd get a new one not a fix. After a month yeah a fix would be warranted but not two days.
Dead Prime
Yup, mine's dead as well. I got it today, used it for a couple of hours and went out, leaving it to charge. Got home, restarted at 100% battery and now it's dead. Thanks ASUS, real glad I took and chance on your tablet! Very impressed...
The best way to see if your Prime is dead (speaking to everyone with this problem) is holding just the power button down for at least 20 seconds. And also, plug it in. If you have an orange or a green light, that is a good thing.
I'm hearing nothing but problems. I hear the majority of primes have some form of defect. It seems to me that ASUS screwed up pretty royally with there launch.
I'm in canada and i have a preorder on some small time website. Whats the story? is it only these first few that have defects?
I doubt i would be able to return it to my retailer so im really worried about getting a defected model.
Most things are some small issues so worst that happens is you keep it for a few weeks until stocks fill up and can exchange
My hunch is that the first batch of Primes were defective. ASUS halted the shipment to Canada and delayed the shipment to the US so they could examine existing Prime inventory and correct the wifi problem. They likely had to open each prime to fix it, which likely caused new problems which seen reported here like the Prime screens bleeding light, and looseness, and markings on the basel.
Hopefully those who are waiting in pre-order hell will be the lucky ones who will get the next new batch of Primes fresh off the conveyor belt with the wifi problem fixed.
That's my hunch.
tylermaciaszek said:
Most things are some small issues so worst that happens is you keep it for a few weeks until stocks fill up and can exchange
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Click to collapse
screen bleeding, bad wifi, something else.. lol (not dead pixel, could care less)
plus a couple of peoples are just crapping out on them. those issues would bug the crap out of me.
and i couldn't return it to my provider, but could i return it to ASUS?
If your retailer had them in stock you could return it to them if not have to go through asus
As for issues don't worry many people have perfect tablets some just got unlucky Asus will sort it all out
tylermaciaszek said:
If your retailer had them in stock you could return it to them if not have to go through asus
As for issues don't worry many people have perfect tablets some just got unlucky Asus will sort it all out
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Click to collapse
tell you what. my prime is perfect. not a problem at all.
Mines not. My gamestop prime has horrid wifi screen bleeding and no gps... It actually just rebooted after freezing while viewing this very thread... I just want the tablet to work... I hope gamestop will exchange it with a version thatcomes in jan or feb... Im not even a room over and i am between -70 and -80 on wifi analyzer.... Awful.... But i am willing to wait if it means i can get working prime
kinda makes me glad I didn't get a prime now. after going 4 tfs I wondered if asus could do better with their second Gen tablet... doesn't seem like they've done much qc this go round either.
guess I'll be getting another Sammy when they get released.
I've been using mine all day long, haven't noticed any problems with mine, no screen bleed...wifi works good for my situation, only thing I can see wrong is it looks like I may have one dead pixel but it doesn't bother me enough..plus if it does bother me ill just wait a little but for fresher models
Sent from my Transformer Prime TF201 using Tapatalk
I'm actually glad I ordered my 64 GB now... once I accepted the fact that I wasn't going to get it before Christmas, I am glad and hopeful that some of these initial problems might be ironed out & better quality control put in place, in the next few weeks before I'm expected to receive mine; the rush to push the product out before the holidays being over now.
Sent from my MB860 using xda premium
My Prime is working great. Everything works well including wi-fi and GPS.
No bleeding, battery is great and no lagginess whatsoever, no matter what I am doing.
I doubt "the majority" have problems. It's just that people are more likely to post their problems with their Primes (in the hopes to get them fixed) than others whose Primes are working well.
It's certainly not a clean launch by any means. But to say the majority of Primes are defective is a jumping to conclusions.
If your unit is defective, return it for a new one.
Just got to open mine today for Christmas, although it arrived from Newegg 2 days ago. I also got the docking station. Knock on wood, mine seem to be working just fine so far.
heh...mine was working flawlessly...that is until I charged it to 100% and powered it off. It now will not turn on so I guess I got a nice shiny cutting board for Christmas.
LondonGentleman said:
heh...mine was working flawlessly...that is until I charged it to 100% and powered it off. It now will not turn on so I guess I got a nice shiny cutting board for Christmas.
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Click to collapse
Not to make light of the situation, but it probably would make a good cutting board - did you see the video of that guy cutting apples on the screen? You would need to make sure the juices don't ruin the circuit board, though.
LondonGentleman said:
heh...mine was working flawlessly...that is until I charged it to 100% and powered it off. It now will not turn on so I guess I got a nice shiny cutting board for Christmas.
Click to expand...
Click to collapse
You mean there's no pin-hole to do a hard reset like you could do on a smartphone or PDA?
tbns said:
Not to make light of the situation, but it probably would make a good cutting board - did you see the video of that guy cutting apples on the screen? You would need to make sure the juices don't ruin the circuit board, though.
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Click to collapse
Haha, yeah you're right... I do like to cook so I might as well get some use out of it.
Sent from my SGH-I727R using xda premium
the_game_master said:
You mean there's no pin-hole to do a hard reset like you could do on a smartphone or PDA?
Click to expand...
Click to collapse
Yup, just there is but it did nothing when I pushed it. The only life in the unit is a green LED when the charger's plugged into the wall. It doesn't even show up on my PC when I plug it in. Good and truly dead it seems.
At least I got a couple of hours out of it before it died. Other than the whole catastrophic power failure thing it was a real pleasure to use...except maybe for the vibration...it also seemed a little busted.
Sent from my SGH-I727R using xda premium
Every new tablet had it's issue. Look at all the early threads for each tablet. Some people had issues, some people didn't. Your choice whether you want to venture down that road or wait. But what I have seen is that the later models, it has taken longer to get root because the development had the earlier models.
Sent from my Transformer Prime TF201 using XDA Premium App
unknown_owner said:
Every new tablet had it's issue. Look at all the early threads for each tablet. Some people had issues, some people didn't. Your choice whether you want to venture down that road or wait. But what I have seen is that the later models, it has taken longer to get root because the development had the earlier models.
Sent from my Transformer Prime TF201 using XDA Premium App
Click to expand...
Click to collapse
this thread isnt about whether or not tablets normally come out with issues, its about whether i should take a chance, its about if theres a chance of defects in the later models.
blaziner18 said:
this thread isnt about whether or not tablets normally come out with issues, its about whether i should take a chance, its about if theres a chance of defects in the later models.
Click to expand...
Click to collapse
And I answered you: Your choice whether you want to venture down that road or wait. There may or may not be defects down the road, we're not there yet so no one knows that answer, only Asus, maybe.
Sent from my Transformer Prime TF201 using XDA Premium App
I felt very fortunate last week when HHgreg apparently priced the prime incorrectly for $399.00. I immediately ordered one online and my local store had it in stock. First thing I did when I opened it up was to check for the ICS update and it started downloading it. My battery was at about 27% when the update started downloading and at around 20% when I attempted to install. After the install was complete I had the same issue as many others in that the screen banding was happening and so I called HHgreg to see if I could exchange it. The reason I mention battery % was that I had read somewhere that if the update was completed on a low battery that it could cause the issue that I experienced. They had one more in stock and allowed me to exchange. The next one I received was one with the serial number issue that would not even recognize there was an update available. I am now waiting on my third tablet to arrive but wandering if I should keep it. I hate to take it back seeing I got it for 349.00 after the 50.00 coupon but I dont see to many comments of people who are having no issues and are completely satisfied with the tablet. Please comment if its possible to have a prime that is functioning properly.
I also purchased my TP from HHgregg for 399. but i waited before I upgraded to ICS. I was nearly charged or i might have been fully charged. But the only Issue is my gps. wifi works from 35- 40 feet from the router anlong with my other 3 device's I use in my house. Been playing agry birds for hours not problem at all. Only once did it show that Baning issue when I started using the camera after the 4th picture it started. I shut the app down and restarted the prime. No problems using the camera app again so far. Never had a screen issue either. Ialso tested the wifi with my home router and my htc sensation how spot. both work fine.
todds67 said:
I felt very fortunate last week when HHgreg apparently priced the prime incorrectly for $399.00. I immediately ordered one online and my local store had it in stock. First thing I did when I opened it up was to check for the ICS update and it started downloading it. My battery was at about 27% when the update started downloading and at around 20% when I attempted to install. After the install was complete I had the same issue as many others in that the screen banding was happening and so I called HHgreg to see if I could exchange it. The reason I mention battery % was that I had read somewhere that if the update was completed on a low battery that it could cause the issue that I experienced. They had one more in stock and allowed me to exchange. The next one I received was one with the serial number issue that would not even recognize there was an update available. I am now waiting on my third tablet to arrive but wandering if I should keep it. I hate to take it back seeing I got it for 349.00 after the 50.00 coupon but I dont see to many comments of people who are having no issues and are completely satisfied with the tablet. Please comment if its possible to have a prime that is functioning properly.
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I love mine, it works BETTER after ICS and it's your own fault you got impatient and borked your first one. Us with working Primes don't come on here and *****.
We just watch everyone else and try to help when we can. Maybe it's karma that the second one didn't work...cuz you screwed up your first one.
So respect the equipment. Either way if you wait or don't, it's a nice tablet.
willowwave,
your probably right , I was very anxious to update because I've been using an Acer Iconia for a couple of months now and was really looking forward to the update. Has nothing to do with respect for the equipment, whatever that would mean, just didn't know it would cause an issue with the update. Really I'm not trying to *****, I've just read so much negative and not enough positive about the tablet. Thanks for your letting me know that yours is working perfectly. By the way, I do not believe in Karma, I would say its more likely providence.
willowave said:
I love mine, it works BETTER after ICS and it's your own fault you got impatient and borked your first one. Us with working Primes don't come on here and *****.
We just watch everyone else and try to help when we can. Maybe it's karma that the second one didn't work...cuz you screwed up your first one.
So respect the equipment. Either way if you wait or don't, it's a nice tablet.
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It's not his fault that he got two units that wouldn't update correctly. While it's true that it's best practice to do upgrades either plugged into the mains or fully charged, if the tablet didn't actually run out of charge in the middle of the update I don't see how that could affect anything.
todds67 said:
willowwave,
your probably right , I was very anxious to update because I've been using an Acer Iconia for a couple of months now and was really looking forward to the update. Has nothing to do with respect for the equipment, whatever that would mean, just didn't know it would cause an issue with the update. Really I'm not trying to *****, I've just read so much negative and not enough positive about the tablet. Thanks for your letting me know that yours is working perfectly. By the way, I do not believe in Karma, I would say its more likely providence.
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Todd don't listen to him you did nothing wrong I updated to ICS as soon as I got my new one from HHGrregg with 20% battery life and it works perfectly fine with no lockups something is different in some Primes making this happen we just don't know what that is until Asus owns up to it.
PrimeTimeBro, thats good to hear, I really want to keep the device but unfortunately I've received two bugged devices. Hope that the next one is solid.
I had no problems with my TP during or after ICS install. There are other problems - but they had nothing to do with the firmware update.
No problems here.....other than dropping off my desk and cracking the screen in 2 places.
DAMN IT ALL TO HELL!!!!!!
Not your fault.....you just got 2 bad ones. I updated mine at 20% and have had no issues. Just return it and get one that works.....350 is still a lot to pay for a tablet that can't be updated.
I have returned two as well. Both had screen issues. I am still hoping to get a good one. I ordered two just in case this time from best buy. If i get 4 bad tablets I'm not sure what I will do... I really wish another company had the nice matching docks. I suppose i would continue this until either best buy bans me from buying more or the tf700 is released and i start the process over.
Don't worry, you will get one. Just keep returning them if there is problems. Asus will not tighten qc if people keep problem tablets. I am sure they directly correlate the % they accept as defective during manufacture to the number of returns they get.
I've yet to notice any problems with mine caused by the update. The only problem is that GPS still doesn't work lol but I wasn't expecting it to be fixed either.
EDIT: Forgot to mention the GPS works with WiFi, stuffs, but I can't connect to any satellites. Nothing new lol.
Sent from my Transformer Prime TF201 using XDA Premium.
Evo_Shift said:
I have returned two as well. Both had screen issues. I am still hoping to get a good one. I ordered two just in case this time from best buy. If i get 4 bad tablets I'm not sure what I will do... I really wish another company had the nice matching docks. I suppose i would continue this until either best buy bans me from buying more or the tf700 is released and i start the process over.
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Rofl this is classic I like your thinking
Fully Functional since day 1 with honeycomb. Still fully functional after ICS. WIFI is fine and GPS is shocking. Apart from a slight back light bleed in top right corner everything is great.
I feel sooo fortunate that i have a working Prime after reading pretty much every thread dedicated too faulty devices.
My name is Optimus Prime and I send this message..
one works great before and after the update. if you wanna read more about good devices, just read the Positive Transformer thread on General section.
Gotta admit, you're pretty nice and all, giving Asus so many chances.
I received a Champagne gold unit from Amazon, charged the battery up, connected to my Wifi and got the ICS update notification.
It loaded with zero problems and I have had no problems with it since then.
I cannot say if my TP has GPS issues because I have no expectation of using GPS on a Wifi only product. (.02)
No probs here just had one reboot using some app cant remember what
Just got to get a good case and protector from uk
I did have a few lock ups and random reboots after ICS, but a factory rest took care of all that. No issues anymore.
i still havent updated my hhgregg to ICS due to some games not running correctly. one of which is dead space. Once i finish that then i will probably update and hope i dont run into any issues.
Sent from my Transformer Prime TF201 using Tapatalk
First off, I think it's an awesome tablet, nice screen, damn quick, and custom rom running, it's great BUT as we know wifi/gps issues. I'm not jumping ship to the iPad because personally I think i'll probably end drowning than be saved, but let's not turn into ipad vs prime and whatnot.
I pretty much have 1 day left to return the prime to the store and I'm not 100% sure what to do, although I feel like I'll probably end up sticking with it as I'm not entirely convinced the TF700 will be that huge of a difference.
GPS: Nonexistent, couldn't get a lock at all:
Bluetooth: I tried sending some photos from my nexus while streaming pandora on the prime and it seemed ok but when accessing a page on tapatalk it felt like it was slower. I don't have a bluetooth mouse, or headset to test it better.
WiFi
I'm not exactly sure if my tablet is suffering from the WiFi weakness.
Here is the scenario:
I have two ap's at home on 2 different channels. One on first floor and one in basement.
I was pretty much right in the middle of them and I ran WiFi analyzer on both my galaxy nexus and the prime and to my surprise both had very similar dbm and both had very similar speed test results.
My galaxy nexus was averaging at about -80 dbm
My prime was averaging at about -70 dbm or so.....
My laptop was no surprise better.
BUT at work:
I'm using a tenants AP, it's a bit strange. (I work as security and yes they gave me permission and the key to use it)
Galaxy Nexus will average at about -89 dbm and it will have enough WiFi bars showing in blue and i will be able to use the connection and browse around.
Prime will average at about -80 dbm but it will not catch a connection for me to browse, the first and/or second bar will either stay gray or it will just drop the connection completely.
Meanwhile my laptop is fine. There is an occasional drop of connection on both nexus and laptop but I feel like the AP is to blame.
But then why isn't the prime getting a lock enough for me to browse even though dbm is better?
Any ideas? Is this a keeper?
Down the road I'm planning to get a dock for it aswell but not sure any issue would really affect my experience there.
Just return it if you are unsure then if you have regrets you can buy another
Sent from my PG86100 using Tapatalk
Return it! This thing is just a ticking time bomb, and all Asus does is say hang in there, a fix is coming, meanwhile your 30 days are up in smoke and you have no choice but to keep it.
I wouldn't feel this way if the first Prime I bought didn't have a washed out screen along with all the other defects. Upon contacting Asus they basically told me to return it, so I did. I got a C2O model, champaign color, 64gb. It had gorgeous, vibrant colors, no light bleed, GPS that worked somewhat, wifi that was acceptable but still had the wifi/bluetooth problem.
Eight days later I was at a Chicago Rush game so my daughter could get her Spirit award for cheer. I was sitting in my seat, wiped my screen off because I wanted to record the event and noticed when the light shined on my screen what looked like very fine scratches on the black bezel. Upon further examination I noticed if I rotated my prime the scratches had a rainbow effect. In my head I went OH NO!, I am a jeweler and know what rainbow flash means, stress cracks.
This occurs all the time in gemstones, they get stressed during cutting or mining and the stress can get much worse or break, and thats whats happening to a lot of peoples Primes, while docked. Stress is causing their screens to break, which Asus chalks up to user abuse, BS. I treat my "Toys" with care, I don't have a lot of money to blow on thi stuff so it needs to last. I sold my First gen Ipad a month ago to help pay for this thing.
Good luck in whatever you decide, I know I loved my Prime but, man, I would be pissed at myself for seeing all the warning signs and not taking heed.
I'd return this one. Gary says something is coming in a couple of weeks....repair parts are arriving at ASUS....
I'd give ASUS about a month, first to see what the surprise is, and to give ASUS a chance to get any "changes" into inventory. Then buy your new one.
If you saw nothing truly wrong with your unit just keep it. I've had mines since 12/22 and had no issues at all. One of the first ones. All it took was my 1 purchase to get a great unit. Nothing will be better on Android or comparable till around end of June at the earliest.
demandarin said:
If you saw nothing truly wrong with your unit just keep it. I've had mines since 12/22 and had no issues at all. One of the first ones. All it took was my 1 purchase to get a great unit. Nothing will be better on Android or comparable till around end of June at the earliest.
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I have also had mine since christmas (BCOKAS serial) and honestly.. I have had nothing to complain about. It has gotten wifi everywhere I have wanted it to, the gps is there when I am outside (not that id ever use my tablet for gps), and the screen is b-e-a-utiful and SUPER bright. I bought the keyboard dock to go along with it, and the battery life is outstanding. I can use this baby all day and still have some battery life left when I go to bed.
In the end, though, it comes down to personal preference. ASUS has made a statement that there are repair parts coming... so worst comes to worse you can send it in to them.
Return it.
Either for exchange where hopefully you will get an additional amount of time to play with it and decide, or for cash.
If for cash you may have to wait a while for another to show up if you decide you can't live without it, or you can buy something less stressful.
I have finally decided that without the right software and ability to take handwritten notes properly that I don't care how cool, amazing and sexy the hardware is (and oh boy is it gorgeous hardware, especially with (then without, then with, etc) the keyboard dock. It just doesn't work regarding my use cases and specific needs.
Damn shame.
I can't say I didn't expect these responses. But ill admit it's a rough choice. If asus gets new parts I'm hoping they won't their customers in the dark.
I was quite shocked at the results from wifi range on phone and tablet and I think I'm kind of lucky.
Mine is a C10K serial. I'm not exactly how top notch the wifi is suppose to be so I don't have much to compare to but when comparing to my phone that gets great wifi reception, results are almost identical which simply makes me believe its fine.
If the screen cracks, well I bought warranty for a reason. Ultimate decision will probably be tomorrow morning and ill see how I feel when I pick it up
You're running a custom rom, so you unlocked the bootloader, voided warranty.
Are you sure returning the Prime is actually still an option?
Sent from my Transformer Prime TF201 using XDA
YoMarK said:
You're running a custom rom, so you unlocked the bootloader, voided warranty.
Are you sure returning the Prime is actually still an option?
Sent from my Transformer Prime TF201 using XDA
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Let me ask you if they'll know or check :-D
I never noticed a problem with the TFP WiFi when I had one. Granted, I wasn't comparing side by side with another device - I was just using the TFP, and WiFI signal never bothered me.
Totally ignoring the comparison with your Nexus, does the WiFi connection cause you trouble? If so, return it. If not, keep it and enjoy.
Coderedpl said:
Let me ask you if they'll know or check :-D
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I've heard that the serial number is uploaded to them when you unlock.
robertg9 said:
I've heard that the serial number is uploaded to them when you unlock.
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Yea it is, but i registered it, and ended up not liking it later
Coderedpl said:
Yea it is, but i registered it, and ended up not liking it later
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Not sure what you mean by this. When you unlock, your serial number gets marked in their system and your warranty is forever lost.
h3ckman said:
Not sure what you mean by this. When you unlock, your serial number gets marked in their system and your warranty is forever lost.
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The serial number is for that specific tablet. If i return it to the store, and the store accepts. It is no longer my concern as they accepted it in the way it was.
If i decided to get another one, new serial.
If i keep it and it gets damaged somehow, and i get warranty replacement = new serial.
see what i mean?
Coderedpl said:
The serial number is for that specific tablet. If i return it to the store, and the store accepts. It is no longer my concern as they accepted it in the way it was.
If i decided to get another one, new serial.
If i keep it and it gets damaged somehow, and i get warranty replacement = new serial.
see what i mean?
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Oh yeah. For some reason I was thinking you would be sending it to ASUS. My apologies. Yeah, the store will have no idea.
h3ckman said:
Oh yeah. For some reason I was thinking you would be sending it to ASUS. My apologies. Yeah, the store will have no idea.
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Last day tomorrow.....I still don't know, was on hold for 30 minutes with asus and nobody ever answered, will try again tomorrow.
I finally got one on number 6 that gets good WiFi I'm not letting this go but Bluetooth does drop WiFi down from 18mb/s same room as router Bluetooth takes it down to 3-4mb/s. So I go from 18mb/s down to 3 or 4mb/s with Bluetooth. I don't use Bluetooth that much though.
Amazingly enough the Prime I bought from Walmart online the other day is working like it is supposed to be working. I've actually used my Bluetooth connection listening to music streaming down from Google Music and performed a speed test and still was about 20+Mbps speed using speed test. ALL the other units I had wouldn't even get 5Mbps. This is like the 3rd or 4th Prime I had. I can't even remember. And for those GPS people out there I was able to get GPS signal on a %100 humidity day in about 10 seconds. I have no idea what was done, but I'm not letting this one go. I've already sent all my Asus contacts a message asking if they can keep my RMA unit and just refund me the retail price of what I paid for it and to let me keep what I have.
Also the buttons seem easier to press. Like the power button. It has a more tactile feel then all the other ones I had. Along with the volume rocker.
My serial number starts with C20KAS......
FINALLY I'm done with all this BS, only until I get a refund from Asus hopefully. If they don't actually give me a refund I'll have to see what I'll do. I certainly don't want to be the owner of two Prime tablets, equaling over $1000 in price. Ouch!
I think you just got a good one.
I've had my prime since launch, got it from Best Buy, and i've never had one issue with it. GPS, WiFi, BT, and everything else works flawlessly. I do maybe have a "weaker" signal according to the bars on the screen, but I've never dropped a connection or had ANY speed issues.
Love my prime.
Cool story bro
This sounds like you think the tablet would be subpar because it was at a Walmart...
Sent from my myTouch_4G_Slide using XDA Premium App
opentoe said:
Amazingly enough the Prime I bought from Walmart online the other day is working like it is supposed to be working. I've actually used my Bluetooth connection listening to music streaming down from Google Music and performed a speed test and still was about 20+Mbps speed using speed test. ALL the other units I had wouldn't even get 5Mbps. This is like the 3rd or 4th Prime I had. I can't even remember. And for those GPS people out there I was able to get GPS signal on a %100 humidity day in about 10 seconds. I have no idea what was done, but I'm not letting this one go. I've already sent all my Asus contacts a message asking if they can keep my RMA unit and just refund me the retail price of what I paid for it and to let me keep what I have.
Also the buttons seem easier to press. Like the power button. It has a more tactile feel then all the other ones I had. Along with the volume rocker.
My serial number starts with C20KAS......
FINALLY I'm done with all this BS, only until I get a refund from Asus hopefully. If they don't actually give me a refund I'll have to see what I'll do. I certainly don't want to be the owner of two Prime tablets, equaling over $1000 in price. Ouch!
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Good to hear! Asus must be getting its groove on. They must be working out the problems. The prime is one sweet tablet. I have my modded one still working. (for mobile applications... using in one of my vehicles.) But, I want a prime for couch / bedside surf! Walmart is cool about returns too. So If i order online I can easily exchange it a few time.... until i get what i want.
Mod Edit: removed illagal activity post.
Not condoning what you said about stickers swap but it would go back to Asus anyways. It's not going to be put back out for sale when you tell them it don't work right. Walmart would just send it back to Asus, its policy. I tried to get an HP Touchpad someone was taking back a while back during the fire sale they wouldn't let me get it said policy says they have to send back to manufacture once opened.
drvsbsm said:
Not condoning what you said about stickers swap but it would go back to Asus anyways. It's not going to be put back out for sale when you tell them it don't work right. Walmart would just send it back to Asus, its policy. I tried to get an HP Touchpad someone was taking back a while back during the fire sale they wouldn't let me get it said policy says they have to send back to manufacture once opened.
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It does not matter what Walmarts policy is, what matters is the principle of what was being sugested.
grneyez said:
It does not matter what Walmarts policy is, what matters is the principle of what was being sugested.
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Absolutely. Just do the right thing and be honest. He still has to look at himself in the mirror. And if committing this type of act doesn't bother the person, he has a bigger problem than we can help him with here.
Thanks again for speaking up and condoning honesty.
Sent from my iPad using Tapatalk HD
Here at XDA we don't like to promote illegal activity, please keep in mind for the next time.
neo1738 said:
Mod Edit: removed illagal activity post.
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mbo1951 said:
Absolutely. Just do the right thing and be honest. He still has to look at himself in the mirror. And if committing this type of act doesn't bother the person, he has a bigger problem than we can help him with here.
Thanks again for speaking up and condoning honesty.
Sent from my iPad using Tapatalk HD
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Your welcome.
af974 said:
Here at XDA we don't like to promote illegal activity, please keep in mind for the next time.
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I'm all for being honest and legit, but if a lot of us are being bent over and screwed by a corporate monster we can never win with what are we supposed to do? Just sit back and let them do whatever they want? We need to stand up for ourselves.
If we aren't getting the appropriate satisfaction or expected support I really would love to know what to do that would give us our satisfaction within our return time policy time? After that return period is over, we are pretty much stuck with what we have.
I already asked Asus very kindly and eagerly if they would keep my RMA unit and just refund me my money because I purchased another prime that is working better turned me down instantly with no regard to my problem. I was backed into a corner like a caged animal with very LIMITED options. Since money doesn't grow on trees for me I'm at a loss on what to do or where to go. Asus doesn't respond to my emails anymore and these "updates" can't fix dead pixels either. I hope people understand where I'm coming from.
Wow! That's messed up. Have you tried explaining your situation to Gary?