Hi,
I have a Sprint Touch Pro2, recently it has been dropped and a little rock pushed the digitizer in,
I would like to know, those that own one, do you suggest replacing just the digitizer, or the screen as well? I read that it was very difficult to replace, if anyone can point me to the right thread that describes, or has a 'HOW TO'!
I am not an ignorant user, i did my research, but before i go ahead and take my phone apart, a confirmation would be helpful!
Thank you all!
http://forum.xda-developers.com/archive/index.php/t-618793.html
There's a "how to" down the screen in that link...looks like I'd better hope I never break the digitizer...
HIT this
Commonwarrior downloaded the entire repair manual for the TP2, awesome help for all us owners!!!! Many cudos to him heres the thread with the .rar file:
http://forum.xda-developers.com/showthread.php?t=595996
Go here for some hints on places for repair parts Mikes been here for us all FOREVER, another great source:
http://www.mikechannon.net/page1.html
Know you did your homework, so did some us at times and these are the greatest aids I've come across in the endless Google searchs (lol), you'll get er done if nothing else understand it's not any good the way it is without a try - Go For It!! Can always send it in after the champion try, right???
PS, do both at the same time why do one without the other anyway???? You're already in there!!!
I understand this is not the most appropriate place to post this, but I'm sure many of you have experienced the Samsung Repair Service Centre (I would post this in a Samsung sub-forum but I couldn't find one) and you will be able to give me some advice.
So, if you want the whole story of how my phone got broke, read this: http://forum.xda-developers.com/show...5#post28416155
In short, I completely broke my Samsung Galaxy Ace plus the day after I took it out of the box. It's seemingly 100% bricked (literally no sign of life, no lights no screen no sound, nothing).
I phoned Samsung up a couple days later (after nobody replied to my emails) and I organised it to be repaired.
It's been 11 days since I sent it back.
I phoned on the 7th day to ask if it had even got there because there were no updates on my samsung product repair status page since the day I first phoned them up. I also asked if the address I was given was right (Just put on envelope "FREEPOST SAMAN REP", that was it) because it sounded invalid.
I gave them the IMEI and was told that it had reached them. I said thank you and goodbye.
Yesterday, my product repair status had finally updated to : Cancelled by ASC Non Defect (Working properly)
I rang up again.
I was on the phone for 10 minutes with this guy and he told me that they had no record of my phone arriving. He handed me on to his supervisor who I spoke to for a further 20 minutes.
She confirmed that it had not reached them yet or it had been improperly logged or it was lost in the mail.
I sent her a copy of my proof of postage through email in case it was the latter, so they could "organize something for me if it comes to the worst case scenario"
Knowing their reply rate to my emails, I doubt they'll even see it.
So, I sent off my broken phone to them like they told me to, and now they've lost it... or the address they gave me was indeed wrong like I originally expected, however it has not been sent to the return address after 10 days. I doubt the Post Office is at any fault here.
I understand how at the beginning of this mess I was at fault. I made my phone faulty through my own carelessness...
However, since then I feel like there's been an awful lot more Samsung carelessness. And it sounds like if they don't find my phone they won't even replace it, otherwise the woman over the phone wouldn't have been so ambiguous. The way she said it I expected nothing more than book voucher in return for all my trouble and their incompetence.
It's very troubling to think that my £166 may have only bought me just 1 day of pleasure and many weeks of distress.
Anyway, I'm hoping I can make the best out of a bad situation.
I have very little respect for these types of companies, and I have no problem in wrangling out a few pounds from them when they have wronged me. If this doesn't get resolved soon, I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
Me and my Dad have been able to get similar compensations for bad service through a letter and a phone call before.
Maybe I can do something similar here.
Does anybody have any helpful advice?
Well......in short you do have the right to sue them.....
But then , you shouldn't have sent it through postage , but to the Service Centre
"I have to go. It's just....they really need me." - Sora
Perhaps you can sue them,If you have a written proof that samsung gave you wrong address..Sue those darned idiots mate.I will wish for your succesz
Ya...Sue them...Don't they even know to take care of a phone?
Is it me or Samsung really has problems with service, ok I understand, that in my country those are the sellers who do warranty repairs, but that makes Samsung look bad? Today I have called my sellers HQ, none answered, then I tried to skype, still no answer.
100% sue them...it clearly you have the right
Okay, I get the overwhelming impression that you all think I should sue them...
I have never sued anybody, neither have I tried. I imagine it's a little easier said than done
In the past though, I have found that the threat of legal action from similar situations gets results.
Shall I just write a letter to Samsung HQ in Surrey describing their problem with the threat of legal action if I don't get fully refunded and compensated?
Would it be so bad to ask for a Galaxy S III? Drafting the letter in my head, it seems a bit weedy if I tag along the sentence, "and in return for my troubles I'd like a Galaxy S III please, otherwise I will sue you!!!" It would just sound like an opportunist geek trying to get the phone that all his friends have.
However I can imagine they'd be more willing to send me a free and superior phone than to write me a cheque of x amount of £.
The only problem is, there's still the possibility that it might genuinely be lost in the mail through no fault of their own... seems very unlikely, but it's arguable.
Shall I wait a bit longer before I write a letter?
It's 12 days since I posted it. On the 15th day I should assume it has been lost in the mail and Samsung will "sort me out with something".
Further thoughts please.
Thanks for all the replies so far
You don't give a location, but I am guessing you are in UK. I was unable to follow the link to your original thread, but if you put a return address label on the package I would have thought that it would have been returned to you by now or it is at your local sorting/Post office.
Have you checked with them?
My suggestion would be to follow up your recent phone conversation with a letter to Samsung Customer Services in Gateshead and send a cc to the HQ in Surrey. Send both by recorded delivery, so that you have some kind of proof of delivery/receipt. In my experience, although not with Samsung, reason and facts can get better results than threats, you can keep the option of legal action if you get no satisfaction.
Give details of what has happened so far. (omitting the bit about how your phone was bricked! )
Try to give times and dates, what you discussed and, if possible, who you spoke to. Attach a copy of your proof of posting (but dont send original), copies of emails etc
Ask them what they are going to do now, tell them what you would like to see as the outcome of this situation. A phone and some kind of compensation for the inconvenience/phone calls/wasted time, I would guess? Give them a date by which you would like a reply, 14 or so days.
Best of luck.
That's just the kind of advice I was looking for.
Thanks Angewg, your help is very much appreciated
hedgehog90 said:
I understand this is not the most appropriate place to post this, but I'm sure many of you have experienced the Samsung Repair Service Centre (I would post this in a Samsung sub-forum but I couldn't find one) and you will be able to give me some advice.
So, if you want the whole story of how my phone got broke, read this: http://forum.xda-developers.com/show...5#post28416155
In short, I completely broke my Samsung Galaxy Ace plus the day after I took it out of the box. It's seemingly 100% bricked (literally no sign of life, no lights no screen no sound, nothing).
I phoned Samsung up a couple days later (after nobody replied to my emails) and I organised it to be repaired.
It's been 11 days since I sent it back.
I phoned on the 7th day to ask if it had even got there because there were no updates on my samsung product repair status page since the day I first phoned them up. I also asked if the address I was given was right (Just put on envelope "FREEPOST SAMAN REP", that was it) because it sounded invalid.
I gave them the IMEI and was told that it had reached them. I said thank you and goodbye.
Yesterday, my product repair status had finally updated to : Cancelled by ASCNon Defect (Working properly)
I rang up again.
I was on the phone for 10 minutes with this guy and he told me that they had no record of my phone arriving. He handed me on to his supervisor who I spoke to for a further 20 minutes.
She confirmed that it had not reached them yet or it had been improperly logged or it was lost in the mail.
I sent her a copy of my proof of postage through email in case it was the latter, so they could "organize something for me if it comes to the worst case scenario"
Knowing their reply rate to my emails, I doubt they'll even see it.
So, I sent off my broken phone to them like they told me to, and now they've lost it... or the address they gave me was indeed wrong like I originally expected, however it has not been sent to the return address after 10 days. I doubt the Post Office is at any fault here.
I understand how at the beginning of this mess I was at fault. I made my phone faulty through my own carelessness...
However, since then I feel like there's been an awful lot more Samsung carelessness. And it sounds like if they don't find my phone they won't even replace it, otherwise the woman over the phone wouldn't have been so ambiguous. The way she said it I expected nothing more than book voucher in return for all my trouble and their incompetence.
It's very troubling to think that my £166 may have only bought me just 1 day of pleasure and many weeks of distress.
Anyway, I'm hoping I can make the best out of a bad situation.
I have very little respect for these types of companies, and I have no problem in wrangling out a few pounds from them when they have wronged me. If this doesn't get resolved soon, I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
Me and my Dad have been able to get similar compensations for bad service through a letter and a phone call before.
Maybe I can do something similar here.
Does anybody have any helpful advice?
Click to expand...
Click to collapse
Since your in the UK (yay!) you can take them to a small claims court. Also check out the amazing Martin Lewis MoneySavingExpert website. It explains your rights as a consumer.
Sent from my GT-S5830 using Tapatalk 2
I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
Click to expand...
Click to collapse
Drafting the letter in my head, it seems a bit weedy if I tag along the sentence, "and in return for my troubles I'd like a Galaxy S III please, otherwise I will sue you!!!" It would just sound like an opportunist geek trying to get the phone that all his friends have.
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Click to collapse
even though i really understand your feelings and frustration i wasnt able to stop my slef from laughing lol... anyways i guess you shoud do as "Angewg" said .. talk.to the right and higher authority in Samsung first and keep the threat at court part for the end or if i may say you can argue first and threat/sue later on .... but you cant threat/sue first and then try to argue ... always play the "BIGGEST CARD/ACE" in the end .... good luck and do let us know what happened in the end .... if they gave you an S III too lol
even though i really understand your feelings and frustration i wasnt able to stop my slef from laughing lol... anyways i guess you shoud do as "Angewg" said .. talk.to the right and higher authority in Samsung first and keep the threat at court part for the end or if i may say you can argue first and threat/sue later on .... but you cant threat/sue first and then try to argue ... always play the "BIGGEST CARD/ACE" in the end .... good luck and do let us know what happened in the end .... if they gave you an S III too lol
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Click to collapse
My objective is not to get a Samsung Galaxy S III per se, but my thought was that I deserve not just my phone back but a little compensation. And I feel like it might be a stretch to ask for straight up money. So what could I realistically ask for? A superior phone. S III was the first that came to mind, and I think I am right in thinking it's the best smart phone that Samsung are producing right now.
I'll write the letter today. Thanks again everybody
hedgehog90 said:
My objective is not to get a Samsung Galaxy S III per se, but my thought was that I deserve not just my phone back but a little compensation. And I feel like it might be a stretch to ask for straight up money. So what could I realistically ask for? A superior phone. S III was the first that came to mind, and I think I am right in thinking it's the best smart phone that Samsung are producing right now.
I'll write the letter today. Thanks again everybody
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Click to collapse
I think the £400+ price difference between the two models makes it a bit of a stretch!
You could try asking for
a replacement phone with either a higher specification or a more recent model bearing in mind the inconvenience all this has caused you.
The ball is then in their court.
It might be a stretch... but not as much as a stretch as you suggest. I've just checked and the price difference is actually about £270.
I could argue that the trouble this has caused is about £270... Maybe?
I'll be phoning up the call centre at around 2 PM, explaining all this crap once again (taking names this time), and once and for all asking what's happened and what they are willing to do to help me, because this phone has well and truly been lost IMO.
Yeah there in the wrong but,
Am I the only person the doesn't like the American sueing thing. I just think that people make mistakes. Never see the need to sue anyone.
I thought most people in Britain thought the same way.
Sent from my GALAXY Ace.
I'm pissed off. Here's why:
I've just posted an extremely detailed letter explaining everything, along with copies of emails, pictures, screenshots, etc.
It took ages to write and compile all of this together.
I showed it to my Dad (who is well educated on legal matters such as this) and he told me it was a brilliant letter.
I wrote it on Friday, but didn't want to post it before checking that it was okay with my Dad, so that meant I had to wait til Monday.
At the end of the letter I requested a superior replacement phone as recompense (Galaxy S III), but if they didn't resolve the matter or they didn't reply within 14 days I'd take legal action as they were in violation of my consumer rights.
After posting this letter, I was told by a family member to try phoning the customer service 1 more time.
So I did, and then I was passed around several times between different operators, but I was eventually told this:
My phone was in repair and I should have it back shortly. I think they said 7 days, which would make the entire process a total of 25 days.
I was given the repair centre's phone number so I can track the progress.
So, it actually looks like I will be receiving a phone back...
This doesn't actually please me. I've been under the assumption the last few days that I have a very solid case against Samsung.
I believe that on receiving my letter I may just get what I want.
Would a company like Samsung prefer I took them to a claims court? I doubt it. I think they would probably sort me out with what I wanted before it would get to that.
But now that my phone is apparently safe and sound on its way back soon, I doubt my letter will be taken very seriously.
If they don't look into it and just throw a phone my way willy nilly, then I'd be very surprised, and i don't really consider that a possibility.
Now all I've got to complain about is the massive repair time and the time I've wasted on phone calls, research, emails and one long-ass letter.
In my eyes I still deserve compensation for this, and I probably still could say that I will consider legal action if they don't compensate me in some way, but the lack of a phone sure made it a lot easier to argue my case.
I'll report back in a few days.
Imo, too stupid samsung solve this problem at the court. They can replace your unit than repair because unit defects, in 5 minutes at samsung store.
Just got a phone call this morning. I should have my phone back before the end of the week.
This sucks. I bet they're not going to acknowledge my letter and I'm just gonna have to let all this **** go.
hedgehog90 said:
Just got a phone call this morning. I should have my phone back before the end of the week.
This sucks. I bet they're not going to acknowledge my letter and I'm just gonna have to let all this **** go.
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Click to collapse
Ask for compensation from them.
It's Monday, I haven't received a repaired phone, I haven't got a phone call, I haven't received a written reply.
Nothing.
I hate this.
Hi , i have been around for while ,i mainly read and try to learn all i can about Android O/S .
i am no professional at all.
my Mobile atm wont boot up at all , can i please !! ask for the best place to send it in for repair ,if repair possible.
this is one of the greatest site i ever saw ,i never contributed in any help to fix issues ,i am profoundly sorry ,i wish i could be a programmer or do best ,i am always afraid to be a bother and miss inform then inform properly.
this isn't begging but an honest explanation of my capacities and limitations in this domain.
for Network issues of and windows and Apple products , pm me im good in those and will always give you the right time.
For the mean time my HTC Amaze 4G ,i wont boot-up best i get is a flashing screen (whiteness color) .
So i guess i would need to send it in a repair shop or other for fix,it isn't a new phone but worked great.
best regards
John Lortie
I hope i have posted at right place if not "i am sorry"
PS desperate i have been having this issue for 3 months i have searched like hell and still paying it monthly for the carrier service (in Canada -"Quebec") there robbers here for monthly plans even the lowest plans min $ 39.99 / monthly please a hand is more then welcome
Sand Man said:
Hi , i have been around for while ,i mainly read and try to learn all i can about Android O/S .
i am no professional at all.
my Mobile atm wont boot up at all , can i please !! ask for the best place to send it in for repair ,if repair possible.
this is one of the greatest site i ever saw ,i never contributed in any help to fix issues ,i am profoundly sorry ,i wish i could be a programmer or do best ,i am always afraid to be a bother and miss inform then inform properly.
this isn't begging but an honest explanation of my capacities and limitations in this domain.
for Network issues of and windows and Apple products , pm me im good in those and will always give you the right time.
For the mean time my HTC Amaze 4G ,i wont boot-up best i get is a flashing screen (whiteness color) .
So i guess i would need to send it in a repair shop or other for fix,it isn't a new phone but worked great.
best regards
John Lortie
I hope i have posted at right place if not "i am sorry"
PS desperate i have been having this issue for 3 months i have searched like hell and still paying it monthly for the carrier service (in Canada -"Quebec") there robbers here for monthly plans even the lowest plans min $ 39.99 / monthly please a hand is more then welcome
Click to expand...
Click to collapse
Have you done any modification to it, or is it still completely stock? If still stock with no mods hanging on a flashing white screen is not a good sign. That generally means it needs repair. If you've tried to mod, what where you doing before it failed?
Hopefully we can find you some help
Odysseus1962 said:
Have you done any modification to it, or is it still completely stock? If still stock with no mods hanging on a flashing white screen is not a good sign. That generally means it needs repair. If you've tried to mod, what where you doing before it failed?
Hopefully we can find you some help
Click to expand...
Click to collapse
@Odysseus1962--Is this one of those instances where the "unbrick" solution might help?
Hey
I have a Xiaomi Mi 3 , I bought it from Flipkart around 6 months back, I recently broke its screen. The digitizer I think , LCD is working fine the botton 15% of the touch is not working and neither are touch buttons (Home, Back, Menu) . I went to the service center here in Gujarat they told me that it would cost me Rs 6800 (110$) and I would have to wait for 2 months which is not feasible . So I decided to take matters in my hands. I started searching online and found out that the screen is available on websites like Aliexpress.com Dragon-TT.com ebay.in etc priced anywhere between 28-90$ , that confused the hell out of me . Every link claimed it to be 100% original some even said 1000% original , anyways after searching around for a while I decided to purchase one from ebay.in for 2800rs (42$) , the entire assembly Digitizer+LCD+Frame so I guess it should be easy to replace as the process won't require any heat-gun or glue (which I am really scared of ).
Now I want help regarding following three concerns.
1. So now the concern is warranty , is their any way I could open the device replace the screen and still have my warranty , it is just a sticker after-all over a screw. Please guys if anyone of you can help me out I am really paranoid about this operation I need to perform but there is no way around it.
2. The product that I am ordering is from ebay.in for 2899(with tempered glass, google it I cant paste the link) . Anyone here who can shed any light on this , what do you suggest, is this cool? Original? New? I have talked to the seller it seems genuine (In Delhi sense )
3. Lastly and most importantly " Should I Do this " I mean I have read the theory , I have seen the videos but I ask to those you have embarked on this journey themselves ;Is it feasible ? and I welcome any words of wisdom from the veterans of this field.
So answer regarding
1. Warranty
2. Item
3. Advice/Experience
Reply ASAP
my F1 fell from a slope and got dragged by gravity over a good 5m of concrete charring the back cover and destroying the camera lens, I went to a repair store who poked around and told me that the camera lens itself is scratch beyond repair, not just the protective glass. but that they don't have any replacement parts, where can I find such parts on the internet? I saw a few on Aliexpress but I have no idea how to tell which ones are genuine. if anyone have any experience in that regard I could use the help, I plan on buying the parts then give them to a professional to fix them. I'd just go to a Mi store but they just wooshed me away saying they won't help because I bought it overseas instead of from them! (rude)
You can repair at any mi authorised service center , if they whoosh u away you can call mi customer care center and tell them your situation and they will talk to the service center , if they didn't probably their service center gonna end , Cause customer caring is top in their priority but i cant guarantee you if they change any parts in your phone on behalf of angry and all this , You can't get any original posts in online cause the mi manufacture won't deliver! You can get any A grade parts in online.
Hope you will find a good one or tonight i will search and pm the link to you !
@ sanjay sahu said:
You can repair at any mi authorised service center , if they whoosh u away you can call mi customer care center and tell them your situation and they will talk to the service center , if they didn't probably their service center gonna end , Cause customer caring is top in their priority but i cant guarantee you if they change any parts in your phone on behalf of angry and all this , You can't get any original posts in online cause the mi manufacture won't deliver! You can get any A grade parts in online.
Hope you will find a good one or tonight i will search and pm the link to you !
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Click to collapse
Yes please send the link, I don't take a lot of photos, my biggest issue is actually banking apps not being able to scan QR codes, so I don't really mind if it's a different module as long as it works with the phone and the pixel experience ROM.
Abd121 said:
Yes please send the link, I don't take a lot of photos, my biggest issue is actually banking apps not being able to scan QR codes, so I don't really mind if it's a different module as long as it works with the phone and the pixel experience ROM.
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Click to collapse
https://www.ebay.com/itm/Original-R...-Back-Camera-Replacement-/303196954585?_ul=IN