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I'm hearing nothing but problems. I hear the majority of primes have some form of defect. It seems to me that ASUS screwed up pretty royally with there launch.
I'm in canada and i have a preorder on some small time website. Whats the story? is it only these first few that have defects?
I doubt i would be able to return it to my retailer so im really worried about getting a defected model.
Most things are some small issues so worst that happens is you keep it for a few weeks until stocks fill up and can exchange
My hunch is that the first batch of Primes were defective. ASUS halted the shipment to Canada and delayed the shipment to the US so they could examine existing Prime inventory and correct the wifi problem. They likely had to open each prime to fix it, which likely caused new problems which seen reported here like the Prime screens bleeding light, and looseness, and markings on the basel.
Hopefully those who are waiting in pre-order hell will be the lucky ones who will get the next new batch of Primes fresh off the conveyor belt with the wifi problem fixed.
That's my hunch.
tylermaciaszek said:
Most things are some small issues so worst that happens is you keep it for a few weeks until stocks fill up and can exchange
Click to expand...
Click to collapse
screen bleeding, bad wifi, something else.. lol (not dead pixel, could care less)
plus a couple of peoples are just crapping out on them. those issues would bug the crap out of me.
and i couldn't return it to my provider, but could i return it to ASUS?
If your retailer had them in stock you could return it to them if not have to go through asus
As for issues don't worry many people have perfect tablets some just got unlucky Asus will sort it all out
tylermaciaszek said:
If your retailer had them in stock you could return it to them if not have to go through asus
As for issues don't worry many people have perfect tablets some just got unlucky Asus will sort it all out
Click to expand...
Click to collapse
tell you what. my prime is perfect. not a problem at all.
Mines not. My gamestop prime has horrid wifi screen bleeding and no gps... It actually just rebooted after freezing while viewing this very thread... I just want the tablet to work... I hope gamestop will exchange it with a version thatcomes in jan or feb... Im not even a room over and i am between -70 and -80 on wifi analyzer.... Awful.... But i am willing to wait if it means i can get working prime
kinda makes me glad I didn't get a prime now. after going 4 tfs I wondered if asus could do better with their second Gen tablet... doesn't seem like they've done much qc this go round either.
guess I'll be getting another Sammy when they get released.
I've been using mine all day long, haven't noticed any problems with mine, no screen bleed...wifi works good for my situation, only thing I can see wrong is it looks like I may have one dead pixel but it doesn't bother me enough..plus if it does bother me ill just wait a little but for fresher models
Sent from my Transformer Prime TF201 using Tapatalk
I'm actually glad I ordered my 64 GB now... once I accepted the fact that I wasn't going to get it before Christmas, I am glad and hopeful that some of these initial problems might be ironed out & better quality control put in place, in the next few weeks before I'm expected to receive mine; the rush to push the product out before the holidays being over now.
Sent from my MB860 using xda premium
My Prime is working great. Everything works well including wi-fi and GPS.
No bleeding, battery is great and no lagginess whatsoever, no matter what I am doing.
I doubt "the majority" have problems. It's just that people are more likely to post their problems with their Primes (in the hopes to get them fixed) than others whose Primes are working well.
It's certainly not a clean launch by any means. But to say the majority of Primes are defective is a jumping to conclusions.
If your unit is defective, return it for a new one.
Just got to open mine today for Christmas, although it arrived from Newegg 2 days ago. I also got the docking station. Knock on wood, mine seem to be working just fine so far.
heh...mine was working flawlessly...that is until I charged it to 100% and powered it off. It now will not turn on so I guess I got a nice shiny cutting board for Christmas.
LondonGentleman said:
heh...mine was working flawlessly...that is until I charged it to 100% and powered it off. It now will not turn on so I guess I got a nice shiny cutting board for Christmas.
Click to expand...
Click to collapse
Not to make light of the situation, but it probably would make a good cutting board - did you see the video of that guy cutting apples on the screen? You would need to make sure the juices don't ruin the circuit board, though.
LondonGentleman said:
heh...mine was working flawlessly...that is until I charged it to 100% and powered it off. It now will not turn on so I guess I got a nice shiny cutting board for Christmas.
Click to expand...
Click to collapse
You mean there's no pin-hole to do a hard reset like you could do on a smartphone or PDA?
tbns said:
Not to make light of the situation, but it probably would make a good cutting board - did you see the video of that guy cutting apples on the screen? You would need to make sure the juices don't ruin the circuit board, though.
Click to expand...
Click to collapse
Haha, yeah you're right... I do like to cook so I might as well get some use out of it.
Sent from my SGH-I727R using xda premium
the_game_master said:
You mean there's no pin-hole to do a hard reset like you could do on a smartphone or PDA?
Click to expand...
Click to collapse
Yup, just there is but it did nothing when I pushed it. The only life in the unit is a green LED when the charger's plugged into the wall. It doesn't even show up on my PC when I plug it in. Good and truly dead it seems.
At least I got a couple of hours out of it before it died. Other than the whole catastrophic power failure thing it was a real pleasure to use...except maybe for the vibration...it also seemed a little busted.
Sent from my SGH-I727R using xda premium
Every new tablet had it's issue. Look at all the early threads for each tablet. Some people had issues, some people didn't. Your choice whether you want to venture down that road or wait. But what I have seen is that the later models, it has taken longer to get root because the development had the earlier models.
Sent from my Transformer Prime TF201 using XDA Premium App
unknown_owner said:
Every new tablet had it's issue. Look at all the early threads for each tablet. Some people had issues, some people didn't. Your choice whether you want to venture down that road or wait. But what I have seen is that the later models, it has taken longer to get root because the development had the earlier models.
Sent from my Transformer Prime TF201 using XDA Premium App
Click to expand...
Click to collapse
this thread isnt about whether or not tablets normally come out with issues, its about whether i should take a chance, its about if theres a chance of defects in the later models.
blaziner18 said:
this thread isnt about whether or not tablets normally come out with issues, its about whether i should take a chance, its about if theres a chance of defects in the later models.
Click to expand...
Click to collapse
And I answered you: Your choice whether you want to venture down that road or wait. There may or may not be defects down the road, we're not there yet so no one knows that answer, only Asus, maybe.
Sent from my Transformer Prime TF201 using XDA Premium App
I'm gonna go crazy here, I can't even begin to explain how much lack of respect I have for this asus organization. So I got my new prime after a month of my old one being rma'ed. That was painful enough, but now I unbox my new C3 model and it comes with Nothing. No charger accessories warranty card etc.
Anyways that's not even my real issue. I power it up after charging it only to find out these new models are on .14?? Seriously??! So now I have the same damn Dmclient force close error as I did my FIRST prime originally. So I basically can't do OTA worth sh$t.
Really? This can't be happening
Oh and for the record I've already tried clearing the cache and data of dmclient
why did you get your first prime RMA'd?
I haven't heard a single person on here have a success story of returning their Prime to ASUS for RMA. Most seem to report them getting a TFP in worse condition than their first.
That sucks ass mate.
I would pm gary and tell him. What a joke.
Sent from my GT-I9100 using XDA
the_game_master said:
why did you get your first prime RMA'd?
I haven't heard a single person on here have a success story of returning their Prime to ASUS for RMA. Most seem to report them getting a TFP in worse condition than their first.
Click to expand...
Click to collapse
It bricked itself that's how the first one died. Turned out to be the motherboard.
I did PM Gary on March 1st, havnt' heard from him once. Why would I attempt to PM him again? Pointless
I ended up getting the .21 to work manually...but now I have screen bleed on the new C3 Series. WOw what a disaster ASUS
chugger93 said:
I'm gonna go crazy here, I can't even begin to explain how much lack of respect I have for this asus organization. So I got my new prime after a month of my old one being rma'ed. That was painful enough, but now I unbox my new C3 model and it comes with Nothing. No charger accessories warranty card etc.
Anyways that's not even my real issue. I power it up after charging it only to find out these new models are on .14?? Seriously??! So now I have the same damn Dmclient force close error as I did my FIRST prime originally. So I basically can't do OTA worth sh$t.
Really? This can't be happening
Oh and for the record I've already tried clearing the cache and data of dmclient
Click to expand...
Click to collapse
Kind of sounds like maybe you got a returned unit... Or maybe I'm confused: was the C3 directly from ASUS or one you bought at retail? If it was a replacement for your RMA'd unit, maybe they assumed you kept the power adapter and cable when you sent your other one in?
Just trying to understand what happened here...
wynand32 said:
Kind of sounds like maybe you got a returned unit... Or maybe I'm confused: was the C3 directly from ASUS or one you bought at retail? If it was a replacement for your RMA'd unit, maybe they assumed you kept the power adapter and cable when you sent your other one in?
Just trying to understand what happened here...
Click to expand...
Click to collapse
Direct replacement for my rma. I did keep theadapter but thats not the point. It should come with the rest if the crap at least.
chugger93 said:
Direct replacement for my rma. I did keep theadapter but thats not the point. It should come with the rest if the crap at least.
Click to expand...
Click to collapse
that's not usually always the case with replacements.
I know personally doing laser printer return exchanges with Lexmark that they don't include any of the peripheral components. They instruct you to send just the laser printer and to remove the paper, power cables, toner, photoconductor kit, and trays.
ASUS probably operates in the same fashion.
I know Best Buy also will only warranty exchange the parts you bring in and will open your replacement and take out the parts you didn't provide for the return exchange.
chugger93 said:
Direct replacement for my rma. I did keep theadapter but thats not the point. It should come with the rest if the crap at least.
Click to expand...
Click to collapse
Why?
If they ask you to send in just the tablet then all you should get back is a repaired/replacement tablet!
Or are you saying they should give you a whole new set of peripherals every time an item is replaced?
ANdy
What I'm saying is, give me my god dam cloth back and warranty information. Yes it's trivial but i sent it back to them in the first place. So give it back, it's not frankly that hard.
chugger93 said:
What I'm saying is, give me my god dam cloth back and warranty information. Yes it's trivial but i sent it back to them in the first place. So give it back, it's not frankly that hard.
Click to expand...
Click to collapse
I know this is besides the point that they forgot to return things, but why did you send in the cleaning cloth? Were there not enough microfibers or something?
Dude go to Walmart and pickup the microfiber cloth in the electronics section sold from GE. It's like 5x the size of the cloth that comes with the Prime, it's thicker and it comes with liquid foam spray for only $9.99. You'll forget about that miniscule old cloth in no time.
I know I probably shouldn't bother posting as its probably similar to a number of other threads that have been around recently but I really had to share my experiences since I got my prime back from RMA.
I had a number of problems with the prime originally and I was regretting my purchase with a number of problems but was happy to give them a chance to RMA.
After receiving it back there where a couple of things which I spoke to them about and got resolved, I then updated it with the .21 software, since then, its been like a breathe of fresh air.
- I got splashtop working to my home pc and was running microsoft word/excel on the prime as it was native. Was absolutely excellent and ran perfectly
- Downloaded some games from the play store, and had such a nice experience as well as awesome graphics
- Played a few snes games through the HD cable to the TV using an xbox 360 controller, absolutely awesome again, a portable console for sure
- Got the beta of tapatalk 2 which runs so well on the prime which has let me go through all of the forums I normally use a PC for - definitely worth a purchase when its fully released.
- Internet browing using the STOCK browser has been fantastic, a couple of pauses but not enough to bother me, preferred it over dolphin and chrome as well
Summarised up, it has been probably the best thing i've used for the last few years, and I think with the new .21 software it is a now an excellent device.
Anyone thinking of buying but are worried about software, IMO can relax and go for it.
Sorry if you guys are all sick of hearing all this kind of stuff, but I was one that had problems and since RMA and update they have been completely resolved and I couldn't recommend it more now - and that includes people that I would only recommend ipad too before.
P.s. I recommend getting google cloud print set up, then download a program called Cloud Print for the prime. Can print perfectly from the prime
Sent from my Transformer Prime TF201 using Tapatalk 2 Beta-6
Out of curiosity, what were the issues resolved by the RMA? And, what are the first 5 digits of the serial number?
Issues I had where:
Light bleed,
Faulty Keyboard,
Non Existent GPS (still around, but will be happy once I get a dongle)
WIFI was weak
Lots of crashing.
.21 software fixed the crashing and my wifi seems pretty good now (better than my desire hd), they replaced keyboard and the screen is bleed free.
My serial number starts: BC0KA and was purchased on 6th Jan in UK.
Sent from my Transformer Prime TF201 using Tapatalk 2 Beta-6
RMA Issues
Hello,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front.
I want to return it, but there were a few problems.
-The RMA number was recieved on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I accidentally unlocked the device after rooting it, and I tried to factory reset and now I'm stuck in clockwork recovery mod and I can't get out
-I am not sure if this is still fixable
I'm not sure if this is the right thread to go to, but I really really need some help.
They have to receive it within 30 days of the RMA issue date.
bri.kwong94 said:
Hello,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front.
I want to return it, but there were a few problems.
-The RMA number was received on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I accidentally unlocked the device after rooting it, and I tried to factory reset and now I'm stuck in clockwork recovery mod and I can't get out
-I am not sure if this is still fixable
I'm not sure if this is the right thread to go to, but I really really need some help.
Click to expand...
Click to collapse
Unlocked bootloader=no warranty. Sorry to break it to you, but even if you get your prime to Asus your RMA will most likely be DOA. The only avenue I can suggest is emailing Asus and pleading your case.
bri.kwong94 said:
Hello,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front.
I want to return it, but there were a few problems.
-The RMA number was recieved on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I accidentally unlocked the device after rooting it, and I tried to factory reset and now I'm stuck in clockwork recovery mod and I can't get out
-I am not sure if this is still fixable
I'm not sure if this is the right thread to go to, but I really really need some help.
Click to expand...
Click to collapse
How do you accidentally unlock. That doesn't sound legit. There are massive warnings when unlocking. It would be impossible to do so. Sounds like you acted before you thought fully about it, and are now having unlocking remorse and are trying to cook up some story.
Sent from my Transformer Prime TF201 using Tapatalk
I just recently did a RMA, had the green camera issue, couldnt wait til classes were over as I needed it for some etextbooks but i wanted it fixed asap.
called the asus number for rma, was quick and simple and easy. they sent me a fedex rma thing where it was prepaid.
i noticed a lot of people had to pay to ship it back, but it wasnt the case for me as they paid for shipping it back to them.
I was wondering for those that had to send it back for rma, did you all had to pay to ship it to asus? weird.
kwazytazz said:
I just recently did a RMA, had the green camera issue, couldnt wait til classes were over as I needed it for some etextbooks but i wanted it fixed asap.
called the asus number for rma, was quick and simple and easy. they sent me a fedex rma thing where it was prepaid.
i noticed a lot of people had to pay to ship it back, but it wasnt the case for me as they paid for shipping it back to them.
I was wondering for those that had to send it back for rma, did you all had to pay to ship it to asus? weird.
Click to expand...
Click to collapse
Yes I had to pay $50 for shipping + insurance.
xGary said:
Yes I had to pay $50 for shipping + insurance.
Click to expand...
Click to collapse
50 + insurance? thats crazy... did they offer you a prepaid label? or just told u to use ur own shipping method
kwazytazz said:
50 + insurance? thats crazy... did they offer you a prepaid label? or just told u to use ur own shipping method
Click to expand...
Click to collapse
They just sent me an email with a checklist of things to send to them and the address.
Not with me they asked me to box it up myself but they paid fully for shipping and handling costs both ways including arranging pick up from a location of my choice.
Sent from my Transformer Prime TF201 using Tapatalk 2 Beta-6
I did mine through FedEx, for them to box it and ship standard was $30, ASUS didn't offer to pay 1 cent. Since they fixed a problem under warranty I'm going to raise hell for my $30 back. Being as they fixed a "warranty" issue they are basically admitting there was a manufacturing fault with the unit which makes it their responsiblity. I'm not doing anything until I get my unit back and make sure it all works right first
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
lesson*
Ha! I'm not laughing at you my friend, but just the situation in general. I just got an RMA # for this annoying LCD mura that I have as a result of Asus' crappy displays that they used, but I doubt I'm actually going to use it since the only thing worse than their product design is their RMA process. Judging from the majority of threads on XDA, you should probably just be happy that they didn't break it on you and either blame you for customer-induced damage or just ship you back a broken tablet. Asus sucks.
STraver said:
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
Click to expand...
Click to collapse
i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
knives of ice said:
i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
Click to expand...
Click to collapse
That was my thinking exactly. The OP states that after 2 days there were problems. Within that short of a time period I would have been going straight back to where it was purchased and asking for a replacement or refund. (online retailer or not).
krlane said:
That was my thinking exactly. The OP states that after 2 days there were problems. Within that short of a time period I would have been going straight back to where it was purchased and asking for a replacement or refund. (online retailer or not).
Click to expand...
Click to collapse
exactly. they go from a company - Amazon - that is pretty much the gold standard for customer service amongst online retailers where they could have easily dealt with them and had a prime in their hands within a few days to trying to RMA it through Asus when there are a million threads and horror stories already on this board. makes no sense.
the LAST thing you should ever do is try to send it back to the company to fix when you can get a new unit.
STraver said:
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
Click to expand...
Click to collapse
This a true story? Why would you get an RMA from Asus when you could have just returned it back to Amazon and got a new one? I've received 5 Prime tablets from Asus RMA department and all of them had issues. If you actually read some of the older posts in here when everyone was RMA'ing their Prime's most people had like an average of 3 RMA returns for one tablet. The RMA process just made it worse.
hate to be one of those "cool story bro" guys, buuuuut this seems to be an exception. haven't seen a bad rma experience posted in at least the last month. sent mine in for a camera and lcd screen mura issue and had it back in hand within 12 days good to go. they've gotten a lot better. also, have you tried using any other computers? if they sent it back and its still not working, have you considered that your computer might be messed up?
anyways, good luck either way! i love my prime and although asus kinda screwed up with some aspects of the tablet, i'm super happy with it. cheers
Sent from my Transformer Prime TF201 using XDA Premium HD app
Have people been getting Asus to pay for shipping? I got my RMA number online and it doesn't mention anything about shipping costs.
Sent from my Galaxy Nexus using xda premium
nhshah7 said:
hate to be one of those "cool story bro" guys, buuuuut this seems to be an exception. haven't seen a bad rma experience posted in at least the last month. sent mine in for a camera and lcd screen mura issue and had it back in hand within 12 days good to go. they've gotten a lot better. also, have you tried using any other computers? if they sent it back and its still not working, have you considered that your computer might be messed up?
anyways, good luck either way! i love my prime and although asus kinda screwed up with some aspects of the tablet, i'm super happy with it. cheers
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
Yes I checked other computers and the tech support folks had me try that and a bunch of other stuff as well before giving me an RMA. The tech people were fine. I just think they didn't test it before returning to me, or meant to send me a replacement and sent the original; back by mistake. I have been surprised at this experience for I did my homework before deciding to buy the prime and it was rated #1 in most reviews.
nyijedi said:
Have people been getting Asus to pay for shipping? I got my RMA number online and it doesn't mention anything about shipping costs.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I had to pay the first time. They only offered to pay when they returned my prime unrepaired and I had to send it back again.
knives of ice said:
i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
Click to expand...
Click to collapse
This was not an Amazon problem and I felt it would not be fair to return it to them for an Asus issue.
STraver said:
This was not an Amazon problem and I felt it would not be fair to return it to them for an Asus issue.
Click to expand...
Click to collapse
but it goes back to asus after you return it to them. it's the easier way to deal with all of this.
as for your prime, have you tried downloading the latest firmware file from the asus website and pushing that? does your charger work? anyways, best of luck!
Sent from my Transformer Prime TF201 using XDA Premium HD app
nhshah7 said:
but it goes back to asus after you return it to them. it's the easier way to deal with all of this.
as for your prime, have you tried downloading the latest firmware file from the asus website and pushing that? does your charger work? anyways, best of luck!
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
Yes I tried all those ideas and the Asus folks had me check all those things as well. The port does work for charging, but is no longer recognized by a computer. It seems to have happened to a number of other primes too because I've seen other descriptions very similar. I put up one post where I asked people who had this issue and sent their prime in to RMA to report what Asus found when they completed the repair, but no one was willing to respond. I was going to report what the problem was when I got mine back but Asus didn't repair it, they just returned it..........
In all honesty, they received mine one week and was fixed and returned by the beginning of the next week. BUT, I can say that they did use some tool to open the case which scratched my freaking paint in some places I guess they figure just be happy we fixed it. In the paper work included in the return box somethings said fixed - void warranty, what does that mean.
pceasar said:
In all honesty, they received mine one week and was fixed and returned by the beginning of the next week. BUT, I can say that they did use some tool to open the case which scratched my freaking paint in some places I guess they figure just be happy we fixed it. In the paper work included in the return box somethings said fixed - void warranty, what does that mean.
Click to expand...
Click to collapse
I think it means they put on a new void warranty sticker
Sent from my Inspire 4G using xda premium
So I called hp on Saturday, and told him about the crack by my speaker which is due to faulty designs I guess. And he told me hp changed the warranty and they no longer cover this? Is this true? He told me it would cost around $300 to fix! Can anyone help? Thanks in advance
Sent from my SGH-T989 using Tapatalk 2
hoose23 said:
So I called hp on Saturday, and told him about the crack by my speaker which is due to faulty designs I guess. And he told me hp changed the warranty and they no longer cover this? Is this true? He told me it would cost around $300 to fix! Can anyone help? Thanks in advance
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
He is a jerk, and a liar. Call again and talk to someone else!
Thank you, I figured he was lying. I asked to speak to a supervisor and told me one was not there. I'm gonna give it another go.
Sent from my SGH-T989 using Tapatalk 2
I have had two repaired in the last six weeks for exactly that problem under the HP warranty. If they give you any more s××t .PM me and I will give the repair # ,copy of confirmation emails and the repair statement that I received on there return.
i would suggest not sending it in unless it is very bad. i've read that there is a good chance you wont get the same device back. for example, they'll accept your touchpad, pull one from the refurb pile, and send that to you instead. the other devices may or may not be worse (with other problems) than the one you sent in to fix.
x000x said:
i would suggest not sending it in unless it is very bad. i've read that there is a good chance you wont get the same device back. for example, they'll accept your touchpad, pull one from the refurb pile, and send that to you instead. the other devices may or may not be worse (with other problems) than the one you sent in to fix.
Click to expand...
Click to collapse
The two that I sent back were picked up and returned in 1 week repaired with new back covers and were definitely not refurb's . Although one that may have had a beer spilt over it and was not repairable was replaced with a refurb that I have never had a problem with .
So don't believe everything you read .
maybe it depends on where you are located. i'm in america and have read lots of horror stories, maybe things are different/better in the uk
here are some fine examples of previous experiences i've read about:
http://forums.webosnation.com/hp-to...uchpad-warranty-repair-depot.html#post3318913
http://forums.webosnation.com/hp-to...g-my-touchpad-back-hp-repair.html#post3319918
http://forums.webosnation.com/hp-touchpad/313370-im-out.html
http://forums.webosnation.com/hp-touchpad/312515-warrantee-experience.html
i'd really only consider sending it in if it was something that i could not tolerate.
Thanks to both you guys, and it's not really that bad, but my warranty is about to run out. That's why I was thinking of sending it in. I'll call them tomorrow morning and see what happens. I'll let you guys know, and once again, thanks a million!
Sent from my SGH-T989 using Tapatalk 2
hoose23 said:
Thanks to both you guys, and it's not really that bad, but my warranty is about to run out. That's why I was thinking of sending it in. I'll call them tomorrow morning and see what happens. I'll let you guys know, and once again, thanks a million!
Sent from my SGH-T989 using Tapatalk 2
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As I said I haven't had any problems with mine, and what I would say I in my personal experience is once they start it doesn't get better, ie with mine I had a very small crack by one speaker and three months later it turned into 3 both speaker's and by the USB jack. My daughters only had one but that was sent back straight away.
Anyway good luck and if you need proof that they do cover it don't hesitate to pm me .
Don't forget to wipe!
hoose23 said:
So I called hp on Saturday, and told him about the crack by my speaker which is due to faulty designs I guess. And he told me hp changed the warranty and they no longer cover this? Is this true? He told me it would cost around $300 to fix! Can anyone help? Thanks in advance
Sent from my SGH-T989 using Tapatalk 2
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A couple weeks ago we sent two in for case replacement for speaker cracks, received them back in about a week, same units.
x000x said:
i would suggest not sending it in unless it is very bad. i've read that there is a good chance you wont get the same device back. for example, they'll accept your touchpad, pull one from the refurb pile, and send that to you instead. the other devices may or may not be worse (with other problems) than the one you sent in to fix.
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This is not what I've observed for crack repairs on the two we sent in.
hoose23 said:
Thanks to both you guys, and it's not really that bad, but my warranty is about to run out. That's why I was thinking of sending it in. I'll call them tomorrow morning and see what happens. I'll let you guys know, and once again, thanks a million!
Sent from my SGH-T989 using Tapatalk 2
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We sent ours in because we are at the end of our warranty too. Just don't ever mention Android OS:
Make a backup
Copy it off to your PC along with anything else of value
ACMEuninstall
webOS security wipe, to remove all traces of warranty revoking un-authorized software.
Like that was the cause of your cracks. If you let your warranty run out, your out of luck. Then it doesn't matter, save the $300 and get a tablet with native JB!
Called hp and again a no go. They guy said they stopped covering the crack about two months ago. Am I out of luck here? And check your pm sstar
Sent from my SGH-T989 using Tapatalk 2
I got arranged an RMA on mine on mid July, finally picked up the start of August and then got it back around the 19th August. IT came back messed up, they replaced the back (yay), however it can't pick up a wifi signal unless you're within 1m of the router (I tested with 3 routers and WebOS and Android), you can't even use WebOS without a wifi connection, anyway I presume some idiot at HP/Palm forgot to connect the wifi antenna, not sure what else they did, but it crashed in WebOS settings and it sometimes failed to start up showing a battery with a question mark.
It was finally collected yesterday so coming up on two months since this mess started, and not sure how long it will take to be fixed, they said 10 days but it took two weeks last time, but I know that HP have now outsourced it in the UK at least and they don't have spare parts and can't order them, just get random shipments and you have to hope the part comes or you have to keep waiting.
So different to my case replacement last October which took about 10 days in total. No wonder HP had to pull out the market, I also emailed the CEO's of HP UK and then after no reply CEO of HP USA after I got an unusable touchpad sent back after a month, neither even bothered to reply, not even a scripted thanks for your email. Really bad service in my opinion.
I have speaker cracks and my warranty is up next week. I'm just gonna use a drop a super glue and call it a day.
Sent from my cm_tenderloin using Tapatalk 2
I would contact Palm using the live chat. They helped me out when I got my first Touchpad which the screen wasn't sitting correctly in the housing. Also the home button LED did not properly light the button. I guess that is what happens when you get a Touchpad from the last batch.
Sent from my HTC One S using xda app-developers app
Got it back after 6 days, all they'd done was ran WebOS Doctor on it and sent it back, not fixed anything so still broken and I have to send it off AGAIN. Idiots.
Got it back again today, still not fixed, all they did was another software update, they're claiming wifi works.
It get's lowest signal within metres of the router (I tried 3 routers), when before I sent it off to get the cracks fixed it would get full signal on different floors of the house. For comparrison my laptop next to my touchpad has my network on full signal, and 4 others on medium signal, the touchpad is just mine on low (3m from the router).
They told me to send it back again (4th time) and keep hoping someone will fix it, will be writing a letter to HP UK HQ over the weekend and failing that I think it will have to be legal action.