where to buy the emmc chip for my I9100? 16Gb version
idpro said:
where to buy the emmc chip for my I9100? 16Gb version
Click to expand...
Click to collapse
1)ur local samsung service center
2)e-Bay
3)u can google for other sellers of the same
You can't. You won't get one from somebody who's salvaged one from an otherwise dead phone, as a borked NAND tends to be the main reason why a phone would be dead in the first place.
And Samsung won't sell you one outright, they just don't do that kind of thing. Obviously they'll replace one in your device for you (at your cost if you've voided your warranty obviously).
MistahBungle said:
You can't. You won't get one from somebody who's salvaged one from an otherwise dead phone, as a borked NAND tends to be the main reason why a phone would be dead in the first place.
And Samsung won't sell you one outright, they just don't do that kind of thing. Obviously they'll replace one in your device for you (at your cost if you've voided your warranty obviously).
Click to expand...
Click to collapse
I'll contact samsung to see what will happen
You do that. Post to this thread when you do & let us know what they say.
MistahBungle said:
You do that. Post to this thread when you do & let us know what they say.
Click to expand...
Click to collapse
ok, sure I'll tell you what they said.
Now do you believe me ?
MistahBungle said:
Now do you believe me ?
Click to expand...
Click to collapse
Samsung replied
Dear IBRAHIM DIAB,
Thank you for contacting Samsung Electronics.
Please find hereafter, our response.
As per your enquiry, kindly be informed that you have downloaded illegal/unofficial ROM version from unauthorized website; not Samsung official website.
The Main Board damage happened due to non compatibility between your device Main Board specifications and Russian software specifications, not due to Factory Reset: you have installed a European Software version on Middle East device version: “Devices specifications may change from region to another”.
Hence, we extremely apologize for inconveniences. However, Samsung electronics will not cover any warranty for unauthorized/unofficial update done on the phone.
idpro said:
Samsung replied
Dear IBRAHIM DIAB,
Thank you for contacting Samsung Electronics.
Please find hereafter, our response.
As per your enquiry, kindly be informed that you have downloaded illegal/unofficial ROM version from unauthorized website; not Samsung official website.
The Main Board damage happened due to non compatibility between your device Main Board specifications and Russian software specifications, not due to Factory Reset: you have installed a European Software version on Middle East device version: “Devices specifications may change from region to another”.
Hence, we extremely apologize for inconveniences. However, Samsung electronics will not cover any warranty for unauthorized/unofficial update done on the phone.
Click to expand...
Click to collapse
LOL They are so full of it
lol I had to laugh at the samsung response. always trying to pass the buck. I can answer this one easily as I had already contacted samsung AND an official samsung service center as well as speaking directly to the guys at carphone warehouse service center manchester.
Customer reference number: ************
Email response ID: 2109805167
Please quote your customer reference number when contacting Samsung
Dear Mr Stanley,
Thank you for email. I am sorry for the trouble you are currently having and understand the inconvenience this may have caused.
In reagrds to your email I can confirm that repairing this phone would actually invalidate the warranty that you would have with us. Though you would need to contact one of our service centres if you still wished to repair this yourself and they would have the parts to repair this. I have provided the link below to find the nearest one to you.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Gareth
Online Support Team
SAMSUNG Customer Support Centre
Need to contact the Samsung Customer Support Centre?
Click to expand...
Click to collapse
Upon contacting the samsung service center. I was informed that they do not like to send out replacement parts and refused to do so, but were more than happy to repair the unit for a total amount of £150 ( logically speaking the reason that they do not like sending out replacement parts for the person to fit the item themselves is because they can not charge a ridiculous labour charge which I am guessing is around £50 for 10 minutes work.
With this information I then visited Carphone warehouse as it has it's own walk in service center and spoke with the technician and my theory was confirmed, the unit itself costs around £100 and Carphone warehouse charged £60 to fit the unit so that would be a total of £160.
I'd be aware of purchasing any i9100 mainboards on ebay as a forum poster had stated that a borked phone is normally down to the mainboard being the issue. There are several websites that sell factory standard upper mainboards.
so the eMMC chip can be replace? I also wish to replace mine.
I also have i9100 with burnt emmc
just found a display cracked one for $90
i maybuy it and replace the board or replace the display
i think i have to check the version
mpasidu said:
I also have i9100 with burnt emmc
just found a display cracked one for $90
i maybuy it and replace the board or replace the display
i think i have to check the version
Click to expand...
Click to collapse
So you changed your EMMC ??
akhil17kr said:
So you changed your EMMC ??
Click to expand...
Click to collapse
Board=motherboard
Emmc=component of motherboard
He is changing his motherboard; just like YOU have to do.
Only difference is hes not harping on about it every 5 minutes, or giving advice about power ic stuff that obviously doesnt work....lol
theunderling said:
Board=motherboard
Emmc=component of motherboard
He is changing his motherboard; just like YOU have to do.
Only difference is hes not harping on about it every 5 minutes, or giving advice about power ic stuff that obviously doesnt work....lol
Click to expand...
Click to collapse
Like you are Officially an Mobile hardware level engineer who have years of experience and have personally corrected things on different Phones..
PLEASE !! Search on google or youtube before saying anything...
Emmc can be replaced..
Here's eMMC is being being replaced on s3 , S2g and Note 2..
http://www.youtube.com/watch?v=F_Z1CKU0fpk
http://www.youtube.com/watch?v=ds04BTVL8i0
and asking users isn't bad... LOL
and ALSO .. POWER IC REPLACEMENT
http://www.youtube.com/watch?v=ce0bCRnY_A0
Well remember to post back after you change them 2 components.Total cost and total time taken and if device actually then works.
Well i haven't asked from you ANYTHING.. So Please Its not compulsory for you to post here..
Thanks..
PEACE !!
emmc replace
did u change emmc
Mate....it really is NOT worth it......
These components are soldered to the motherboard by computer controlled high precision robots....
They are programmed to apply the heat for long enough to do the job and short enough that they don't cause heat damage.....oh...they also don't suffer from the shakes.....
I had to repair just a single contact on a tablet belonging to my son....
The power socket had become detached.....
In order to do this, I had to file my soldering irons tip to virtually a needle point....then I had to find a magnifying glass (my eyes are perfect, I've NEVER worn glasses) and I had to find a strong positionable light source to enable me to actually see what I was soldering. I'm guessing that the solder point I had to repair is substantially larger and more accessible than those on the emmc chip.....and also I had to deal with just one solder point......
It's fair to say that this is NOT my only experience with a soldering iron.....I first picked one up when I was in my early teens......25 odd years ago, and have been regularly using one ever since. Even with the aforementioned level of experience, I personally wouldn't attempt the repair you are suggesting.....these boards are NOT meant to be hand repaired......
My wife says I'm a phone geek....She's probably right
Related
With the right "box" it's possible to repair your IMEI within seconds: Myth or Truth?
Hello guys!
So, I screwed up big time and now I got a i9100 with unknown baseband and no IMEI... practically a media player.
Reading around the net it seems that with the right hardware (called "boxes" I think) it's possible to fix the problem within seconds.
Do you think a Samsung Service Centre, I mean the small ones that you may find in a city, could do it easily? If so what would you think would be a fair price?
As you might have guessed at this point I am indeed a total newbie and I thought such a thread might be useful to others with the same level of "newbiness".
I will report on what they tell me and the price they ask me.
Wish me luck,
f
You may be thinking of a jtag? not sure...
Anyway, this could help:
Recover IMEI in 9 steps
Or...Contact a member on here called Odia by PM. He may be able to recover it for you (for a small donation).
Hi i have the same problem with mi sgs I lost my original imei after a reboot and I've tried all recovery methods with no result I always get a generic imei I even tried to copy and rfs folder of a friend who lives in another country and uses another carrier and still the same
Can a box fix this our anyone here knows how to repair my nv_data.bin file? No matther the donation!
Sent from my GT-I9000 using XDA
service center will do the job or a repair shop cause they keep diff jtag,box wiv them....goood luck
The legality of IMEI "repair" is tricky and varies from jurisdiction, so I remind you of XDA's rule to "don't get us in trouble".
Thanks
rocky23 said:
service center will do the job or a repair shop cause they keep diff jtag,box wiv them....goood luck
Click to expand...
Click to collapse
I've been reading about riff box and all I could find is phone unbricking in the case of a i9000 nothing about imei recovery any thoughts about that ?
Sent from my GT-I9000 using XDA
crachel said:
The legality of IMEI "repair" is tricky and varies from jurisdiction, so I remind you of XDA's rule to "don't get us in trouble".
Thanks
Click to expand...
Click to collapse
thanks for the info never the less I think the is a huge difference in imei recovery and imei change ... Imei change is illegal
We are taking about recovering what many of us lost when we didn't know the importance of an efs backup and now we are stuck with a very nice media player and a quarter of a tablet instead of a very nice smart phone hehe
Many of us need a solution even if it cost a donation
Sent from my GT-I9000 using XDA
magnumve said:
thanks for the info never the less I think the is a huge difference in imei recovery and imei change ... Imei change is illegal
Click to expand...
Click to collapse
Someone posted a video clearly demonstrating IMEI change, not "repair", which I reported and crachel deleted, hence the message.
Thank you for your answers guys.
First of all, as for the update: I called my Samsung Service Centre and they told me that Samsung considers a phone with no IMEI as "stolen" ... I protested that I have the original box + proof of purchase + the code is printed under the battery, to which they replied that they just collect the phones for Samsung to repair and that repairing the phone would be "very expensive".
I believe the "expensive part", not so much the "stolen" part of the story he told me, but hey... I didn't buy it phone in this country anyway so... why argue?
I'm very sorry if I posted something that may have got you in trouble, it wasn't my intention. I thought freedom of speech in the US covered also things that *may* be used for illegal purposes (such as weapons)... nonetheless, again, I'm sorry.
I guess what I wanted to ask, really, was: Can an official Samsung Service Centre RESTORE a phone's IMEI? I read in this very forum that some people's efs folder was completely wiped out: what about that case? Would they still be able to "create" (?) a new efs folder?
After speaking with a Samsung Service Centre it seems that the answer is no.
So... can I ask -and I'm not being ironic- if a cellphone repair shop can do it or would it be against the rules?
Thank you again.
Cheers,
f
PS
Just as an anecdote, an authorized HTC centre changed my old Elf's IMEI -without even asking me... or even telling me!- when I had some (motherboard?) problems.
Whether a cellphone repair shop can do it or not is irrelevant so far as 'the rules' are concerned. Because the only way you're going to find out is to contact a local cellphone repair shop I.E. how would anyone on here know if a cellphone shop near you can/will repair it for you ?
Thank you for your answer,
MistahBungle said:
how would anyone on here know if a cellphone shop near you can/will repair it for you ?
Click to expand...
Click to collapse
My question was:
Can I ask if a cellphone repair shop can do it or would it be against the rules?
Click to expand...
Click to collapse
I don't read the word "near", do you?
If it can't be done, it can't be done and there would be no point in contacting anyone in the first place.
Also I don't understand how 'the rules' are irrelevant *because* I'll only find out contacting a local repair shop.
I was talking about something perfectly legal in the US in each and every post of mine in this thread, even the one that got deleted, hence the question (perfectly legal i.e. The imei-changing-machine-thingie per se isn't against the law but it might be used against the law. Exactly like a gun.)
Cheers,
f
I made the distinction 'near' because whether a cellphone repair shop can fix it may depend on whether they have the same gear Samsung would use to fix it (I.E. are they also a Samsung authorised repairer - will they do a non-Samsung authorised repair).
And the only way you're going to know is by contacting cellphone repair shops near you. You're wasting your time here & clutching at straws.
Frenko said:
I don't read the word "near", do you?
Click to expand...
Click to collapse
Thank you again,
I've already decided to send my phone back to Samsung (I think I wrote that in the post that got erased), I was just asking if it was possible in part out of curiosity in part because if hadn't the option of sending it back under warranty I would like to find a thread like this.
it may depend on whether they have the same gear Samsung would use to fix it
Click to expand...
Click to collapse
As per thread's title there are many many imei-changing-machine-thingie around, if they work it's extremely probable that a specialized repair shop have them.
I'm not demanding that you (or anybody else) know if they are common and they work, but maybe somebody does know!
Anyway maybe you're right: I'm wasting my time
Cheers,
f
So finally I when out to find some shop that pointed me in the right direction and today I found a solution
I live in colombia so thought that a box that was ckmpatible with a sgs was mission impossible hehehehe
I found a shop that had a box and anfer 5 minutes and 20 USD my sgs was up and runing with my original imei!!!!!!!
I guess this is the only solution when you loose your efs and have no backup or nv_data.bak
I dont know if it is alowed to publish the name of box and procedure so if you want more info PM
Sent from my GT-I9000 using XDA
magnumve said:
I found a shop that had a box and anfer 5 minutes and 20 USD my sgs was up and runing with my original imei!!!!!!!
Click to expand...
Click to collapse
Thank you,
I wasn't wasting my time after all
I hope this thread helped you a little
Cheers,
f
I want mainboard for galaxy s3
costyvox said:
I want mainboard for galaxy s3
Click to expand...
Click to collapse
Two usual routes are ebay or via a google search .
jje
costyvox said:
I want mainboard for galaxy s3
Click to expand...
Click to collapse
Did you find any mainboard?
I have been checking Ebay for weeks without any luck.
Searching on Google is a pain in the as* .. No real luck there either.
motherboard is very expensive, it will cost you 65-70 percent of price of phone. you can get it replaced from any samsung service centre.
I will prefer to buy a phone with broken screen as it will cost almost same but will have many parts extra.
muhammad.ali123 said:
motherboard is very expensive, it will cost you 65-70 percent of price of phone. you can get it replaced from any samsung service centre.
I will prefer to buy a phone with broken screen as it will cost almost same but will have many parts extra.
Click to expand...
Click to collapse
You dont happen to know the correct partnumber for the board?
Buying a phone with broken glas is not so easy either since people are asking ridicilous prices..
I found a motherboard on ebay.
The forum don't allow me to post the link, but follow some info:
**************************
Item Status :
New in Excellent Condition. 1 Months Warranty
Why buy this parts from us?
Quality Assured. This is NEW, not used OEM or high quality copy item.
Hassle Free Replacement. Some used original parts may not come with all necessary details so it will be a pain during replacement
Perfect Fit. No more worries about item does not fit your original phone. Copy parts are not perfect finish and may damage your phone
Durable. Ideal for making your phone brand new and long lasting again
Compatible Models:
Samsung Galaxy S III i9300
Package Includes :
Bare Main Board
We also have other Parts of Samsung Galaxy S III, please click here.
Important Notes :
This item is a Bare Main Board without any IC & Parts
We recommend technician with expertise for the installation.
Customer take their own responsibility to install this parts. We will not compensate if customer's phone is broken
***********************
Two poins worries me:
1° - too cheap (only $20)
2° - "Some used original parts may not come with all necessary details so it will be a pain during replacement", I wonder if it is going to work.
What do you think??
it's a completely different device, post in the 747 section
vcoutoreis said:
I found a motherboard on ebay.
The forum don't allow me to post the link, but follow some info:
**************************
Item Status :
New in Excellent Condition. 1 Months Warranty
Why buy this parts from us?
Quality Assured. This is NEW, not used OEM or high quality copy item.
Hassle Free Replacement. Some used original parts may not come with all necessary details so it will be a pain during replacement
Perfect Fit. No more worries about item does not fit your original phone. Copy parts are not perfect finish and may damage your phone
Durable. Ideal for making your phone brand new and long lasting again
Compatible Models:
Samsung Galaxy S III i9300
Package Includes :
Bare Main Board
We also have other Parts of Samsung Galaxy S III, please click here.
Important Notes :
This item is a Bare Main Board without any IC & Parts
We recommend technician with expertise for the installation.
Customer take their own responsibility to install this parts. We will not compensate if customer's phone is broken
***********************
Two poins worries me:
1° - too cheap (only $20)
2° - "Some used original parts may not come with all necessary details so it will be a pain during replacement", I wonder if it is going to work.
What do you think??
Click to expand...
Click to collapse
......read the details, it is a bare main board without IC or parts!
hi! i saw the post in ebay regarding the main board the only cost around $20 but i have a question. it says that ic and other parts are not included, what does it actually mean? can i install it on my s3 with only the main board itself without the ic parts? or the ic parts are already on the s3 so they did not include the ic parts?
it's just a piece of plastic that all the chips are soldered on
I need Samsung galaxy s3 i9300 motherboard immediately
Hi guys can anyone tel me wer can I find Samsung galaxy s3 i9300 motherboard please help me
on ebay
Just a reminder this isn't a market place, search on the main page, xda outed the market somewhere else but there is a link to it if you search
Thread closed
As this is turning into a discussion with offers to buy/sell/trade, the thread has been closed. Please keep the forum rules in mind when posting in the future...
7. Do not spam, sell or trade on the forums.
If you wish to advertise a product, contact us we provide ads. But do not post it in the forums, it will be removed and you're likely to receive a ban.
From Nov 30 2012 the Marketplace will close. No new Wanting to Buy or Sell threads should be made after 19 Nov 2012. From Nov 30 2012 selling, buying, trading and exchanging devices or any item will no longer be permitted in any forum or via Private Messages.
Click to expand...
Click to collapse
Can anyone help me out in this situation?
I sent in my touchpad to get repaired for cracks near the speaker but I had CM9 installed on it and it voided the warranty
My Touchpad was dead and I didn't have my charger for it so I couldn't wipe everything with webos doctor.
Today I got a letter in the post from SBE Ltd saying that my Touchpad couldn't be repaired the reason was ''Unauthorized software upgrade - Warranty void'' The faults found were Housing Rear - Cracked and Wrong Software version. The parts to be changed or repaired are replacement case and Software update
I was wondering if anyone could help me out in this situation. They want £294 for the Touchpad to be repaired because the warranty was voided and all they need to do is doctor it and replace the rear housing. They also are charging me if I want the Touchpad back unrepaired!
Is there anyway I can get my Touchpad repaired or sent back to me for free? I was thinking about playing dumb when I call them up but I don't know.
Please help me out
I think your options are very limited... if any.
There is a reason why devs make it clear in their statements that you are doing the modding at your own risk.
We all know that by modding and loading a custom rom you did not cause any physical harm to the device... it's the fall that broke it.
It's just that the OEMs (HP in this case) are using the "unauthorized software use" as an excuse to deny you the warranty service.
I personally do not agree with this policy but they set it up this way so they can wiggle out of warranty repair when ever possible.
I hope others have better news for you but I think you are SOL... Sorry...
cvcduty said:
I think your options are very limited... if any.
There is a reason why devs make it clear in their statements that you are doing the modding at your own risk.
We all know that by modding and loading a custom rom you did not cause any physical harm to the device... it's the fall that broke it.
It's just that the OEMs (HP in this case) are using the "unauthorized software use" as an excuse to deny you the warranty service.
I personally do not agree with this policy but they set it up this way so they can wiggle out of warranty repair when ever possible.
I hope others have better news for you but I think you are SOL... Sorry...
Click to expand...
Click to collapse
Thanks for your reply.
I'll call up the repair company sometime this week.
I didn't even drop the Touchpad. It was always in the official case. I think it's a known hardware defect.
Shall I ring them up and deny ever installing any unauthorized software and act stupid?
sayeef said:
Thanks for your reply.
I'll call up the repair company sometime this week.
I didn't even drop the Touchpad. It was always in the official case. I think it's a known hardware defect.
Shall I ring them up and deny ever installing any unauthorized software and act stupid?
Click to expand...
Click to collapse
You need to actually read your warranty, and tell them of your interpretation of it. Be forceful that un-authorized software is not stated in the warranty as being an exclusion.
I have attached a link to your warranty information here:http://www.hpwebos.com/us/support/contact/LimitedWarranty_HPwebOS2011.pdf
Put particular emphasis on these areas:
HARDWARE: HP warrants to the original purchaser
(“Customer”) that new HP branded hardware products will be
free from defects in workmanship and materials, under normal
use, for one (1) year from the original purchase date, and that
refurbished HP branded hardware products (marked and sold
as such by HP) will be free from defects in workmanship and
materials, under normal use, for ninety (90) days from the
original purchase date.
EXCLUSIVE REMEDIES: Should a covered defect occur during
the warranty period and you notify HP, your sole and exclusive
remedy shall be, at HP’s sole option and expense, to repair
or replace the product or software.
They may argue this:
EXCLUSIONS: This Limited Warranty does not apply (1) to
damage to the surface of the product, including cracks or
scratches on the LCD touchscreen or outside casing; (2) to
damage caused by misuse, neglect, improper installation,
storage or testing, unauthorized attempts to open, repair, or
modify the product, or any other cause beyond the range of
the intended use; (3) to damage caused by accident, fire, dirt,
sand, moisture or liquids, power changes, other hazards, or
acts of God; (4) to damage caused by use of the product with
any non-HP device or service if such device or service causes
the problem; or (5) if any HP serial number has been removed,
defaced or altered.
But you should argue this:
EXCLUSIONS: This Limited Warranty does not apply (1) to
damage to the surface of the product, including cracks or
scratches on the LCD touchscreen or outside casing; (2) to
damage caused by misuse, neglect, improper installation,
storage or testing, unauthorized attempts to open, repair, or
modify the product, or any other cause beyond the range of
the intended use; (3) to damage caused by accident, fire, dirt,
sand, moisture or liquids, power changes, other hazards, or
acts of God; (4) to damage caused by use of the product with
any non-HP device or service if such device or service causes
the problem; or (5) if any HP serial number has been removed,
defaced or altered.
Tell them to explain how an "un-authorized" operating system caused material defects in workmanship!
---------- Post added at 01:48 PM ---------- Previous post was at 01:40 PM ----------
They may also argue that installing the "un-authorized" software does not constitute "normal" use. You should then argue what the interpretation of "normal" is. I would suggest that after discontinuing the product and support, and a large percentage of users running android on their Touchpad's, that normal use would be installing Android.
Thank you so much for pointing that out. I thought all hopes were lost.
Shall I try it with the Palm live chat first? I'm not very confident when trying to get my point across over the phone. (I'm only 15)
When or if I call them up, could you tell me what to say to them and how to start the conversation?
Sorry for so many questions.
How much are they charging to send it back without repairs? Its hard to believe they would charge you anything other than shipping costs.
I would start the conversation straight out saying that you do not understand why they are denying coverage based on "un-authorized" software... I would have them explain to you how this has caused damage to the device. Have them prove that your TouchPad became defective as a direct cause of the custom rom usage. If they point to the fact that this is was a "improper use" or "improper installation", I would argue that point as well... have them define what "improper" use means. To me, that implies using the device for purposes other than what it was originally designed for... as in tablet PC Vs... a frisbee.
The fact that you used the device as a tablet pc (as intended) but with a "improper installation", is fishy and sketch at best... ultimately, I would argue that the use of "improper installation" had nothing to do with a known manufacturing defect (cracked case).
And a trick I usually pull is if the guys/gal helping you seem uncooperative, ask for the supervisor or manager... often times, I find that they have the authority to make the call on cases such as yours where as the tech support person might have to clear their decisions with their manager. Basically, it would be harder for that manager/supervisor to give you the bad news (I hope otherwise) Vs. having another person tell you on their behalf.
Good luck...
I've just had an hour long chat with one of the reps on the live chat
http://pastebin.com/KJC3nLmT
They were no help at all
sayeef said:
I've just had an hour long chat with one of the reps on the live chat
http://pastebin.com/KJC3nLmT
They were no help at all
Click to expand...
Click to collapse
They sure are a difficult bunch... it seems like they cannot be reasoned with at all!
It would seem that the implicit meaning of the conversation is that they don't care what you do software wise with the Touchpad, as long as it arrived in the repair facility with WebOS on it.
It seems like you are in a difficult situation with your device already being in for repair. What happened with the voice call escalation?
jsgraphicart said:
How much are they charging to send it back without repairs? Its hard to believe they would charge you anything other than shipping costs.
Click to expand...
Click to collapse
£20 for the device back without repairs. Blasphemy.
cvcduty said:
I would start the conversation straight out saying that you do not understand why they are denying coverage based on "un-authorized" software... I would have them explain to you how this has caused damage to the device. Have them prove that your TouchPad became defective as a direct cause of the custom rom usage. If they point to the fact that this is was a "improper use" or "improper installation", I would argue that point as well... have them define what "improper" use means. To me, that implies using the device for purposes other than what it was originally designed for... as in tablet PC Vs... a frisbee.
The fact that you used the device as a tablet pc (as intended) but with a "improper installation", is fishy and sketch at best... ultimately, I would argue that the use of "improper installation" had nothing to do with a known manufacturing defect (cracked case).
And a trick I usually pull is if the guys/gal helping you seem uncooperative, ask for the supervisor or manager... often times, I find that they have the authority to make the call on cases such as yours where as the tech support person might have to clear their decisions with their manager. Basically, it would be harder for that manager/supervisor to give you the bad news (I hope otherwise) Vs. having another person tell you on their behalf.
Good luck...
Click to expand...
Click to collapse
Thanks for the information. Much appreciated.
Can you look through my chat log with HP and tell me how I can improve?
Thanks
I didn't bother with the voice call escalation because I'm from the UK and the rep from Palm is from the US
I might call up tomorrow. Shall I call them both up (HP and the company that is repairing) or shall I only call up one?
Once again, thanks for everyone helping me out in a situation which I thought was impossible to get out of
This is unbelievable
What a bunch of pricks.
lifeisfun said:
This is unbelievable
What a bunch of pricks.
Click to expand...
Click to collapse
I tried the web support and was drawn to a similar conclusion. It is easy for them just to say "no" and say it is because of policy; I'd say it is a standard answer.
Anything for them to get out of honoring the warranty... what a bunch of criminals. At least they will ship it back to you. The representative I spoke to said that sometimes it can take months for it to be returned!
I have dealt with tech/customer support such as this before. They are often given a script to read from and they are hard to deal with.
Your best bet... for now, would be to see if the phone support people (HP would be my guess) are little bit more understanding and reasonable. Like I said, ask for a manager/supervisor if the first person is not working with you.
At the end of it all, if you can get them to return the device to you at a reasonable cost (hopefully as close to free as possible) get the device to factory state and send it back for repair. But since they already have your device on record as "warranty voided", make sure that they will allow you free warranty service once WebOS is restored.
If this is still not acceptable, I would say, just live with the small crack. Afterall, if you have it under a cover, you will never even notice it. For the price you paid for the device, this might be too much of a hassle to deal with afterall.
Again, best of luck and I hope the phone support will be more reasonable then the live chat robots...
cvcduty said:
I have dealt with tech/customer support such as this before. They are often given a script to read from and they are hard to deal with.
Your best bet... for now, would be to see if the phone support people (HP would be my guess) are little bit more understanding and reasonable. Like I said, ask for a manager/supervisor if the first person is not working with you.
At the end of it all, if you can get them to return the device to you at a reasonable cost (hopefully as close to free as possible) get the device to factory state and send it back for repair. But since they already have your device on record as "warranty voided", make sure that they will allow you free warranty service once WebOS is restored.
If this is still not acceptable, I would say, just live with the small crack. Afterall, if you have it under a cover, you will never even notice it. For the price you paid for the device, this might be too much of a hassle to deal with afterall.
Again, best of luck and I hope the phone support will be more reasonable then the live chat robots...
Click to expand...
Click to collapse
I'll ring them tomorrow when I come back from school.
I used the warranty check on the HP site and it says that my Touchpads warranty is active and it will expire on the 20th of September.
If I get my device back unrepaired, shall I try to get another repair started?
Well, that would be entirely up to you... If they get the device back to you before the warranty expires and you still want to deal with the hassle, I would say, sure.
But, before you give up... let's hope phone support can help to resolve the matter to your satisfaction first...
Your other option is to try and get the device back, revert it to stock and then re-submit it. Still no guarantee, since they will have it on file that you had a non-standard ROM on the device. That said, if it boots into WebOS and they can make the repairs to confirm functionality - this stint of non-standard OS may not crop up on their radar.
***
(In general)
The issue HP has presently is they can't guarantee service or repair if they fixed your hardware under a ROM which they didn't install. Theoretically, if they botched something in CW Recovery or the ROM (CM or otherwise not WebOS), you as the consumer would be all over HP to not just replace the gear, but attempt all wordly efforts to recover the loss of personal data or information. This is a no-win and high risk situation for HP on a per-consumer transaction. To avoid this risk, they'll cut the consumer off at every corner from tampering with what they as the manufacturer push to market or certify the product for.
The same holds true in any industry. When consumers push the product outside the realm of what the manufacturer installed/certified the product for - you won't get assistance or support under the warranty. If you install 33" tires on your truck, but it's only rated for wheels up to 30" - you won't get warranty support. If you put in an aftermarket engine - you won't get warranty support. If your PC is only rated up to Win XP, and you push it to Vista or Win 7 - you won't get warranty support.
Prickish or not, that's the reality of support versus consumer expectation.
--McBean
McBeanTIO said:
Prickish or not, that's the reality of support versus consumer expectation.
--McBean
Click to expand...
Click to collapse
Unfortunately, that is the reality. I don't want to discourage anyone from attempting to have their hardware issues resolved by HP, but the first course of action (if possible) should be to restore to factory WebOS prior to contacting them for any support/warranty.
I thought US passed law saying software doesn't void hardware warranties... since it is same as rooting/jailbreaking and something was passed saying that it doesn't void the hardware part of it. I know you aren't in US but HP is, and it should still follow that rule
unless HP's UK branch operates under a different set of rules
tell them to send it back and superglue the cracks
Hi everyone. I have a GT-I9300 Int'l version. The phone had worked previously with a custom rom, however' the previous owner tried to update through kies and now the phone is showing an error and asking to recover with kies. I tried that, and it fails. Also, i downloaded the stock rom for it from sammobile and the flash fails after about 2/3 of the way through.
How do i fix this?
I appreciate any and all help !
Internal NAND failure. Needs repair.
Maybe try to flash the recovery OS+ PIT first as nothing else will work as a software fix.
http://forum.xda-developers.com/showthread.php?t=2187081&highlight=recovery+pit
Ok i tried. The repartition fails. Any other suggestions?
Sent from my SAMSUNG-GT-I9300 using xda app-developers app
Yes. Send for repair
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I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
So basically what you are saying is that i need to replace the Nand chip?
scorpionhd2 said:
So basically what you are saying is that i need to replace the Nand chip?
Click to expand...
Click to collapse
Yes = new motherboard
Warranty say it was updating via Kies and failed
So if I understand, the NAND failure is actually the motherboard and that needs to be replaced correct?
scorpionhd2 said:
So if I understand, the NAND failure is actually the motherboard and that needs to be replaced correct?
Click to expand...
Click to collapse
Its the eMMC NAND Flash memory that is broken and needs replacing, however as this is soldered onto the motherboard, it is easier to replace the motherboard - which is what Samsung usually do.
You should be able to get a brand new motherboard with warranty claim (hope your binary download count is NO or 0 count)
Well, I checked with Samsung Repair Center and I do have warranty on the phone. BUT, the Binary Counter shows 1 as the you can see in the pic. Any suggestions?
There's nothing you can do.
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Sorry if this is an inappropriate question, but what about if I try to get the phone to hard brick?
scorpionhd2 said:
Sorry if this is an inappropriate question, but what about if I try to get the phone to hard brick?
Click to expand...
Click to collapse
this is developers site buddy not destroyers site. that's not a fine question to ask. :fingers-crossed:
I know, that's why i apologized from the start about the question
But I've learned that sometimes we have to demo in order to rebuild. Looks like that's my case.
Thank you to everyone who answered and tried to help.
Ill try to continue on my own.
scorpionhd2 said:
Sorry if this is an inappropriate question, but what about if I try to get the phone to hard brick?
Click to expand...
Click to collapse
That is fraud and such posts are against XDA rules and just disguised theft anyway .
Again, my apologies. Guess i will have to take in to local repair shop for repairs.
Thank You
scorpionhd2 said:
Again, my apologies. Guess i will have to take in to local repair shop for repairs.
Thank You
Click to expand...
Click to collapse
I would try to let it warranty repair, cuz the flash counter increases at fail Kies Updates sameways.
Well, after more searching and reading, i found some real good news. As it turns out, my GT-I9300 is from Lithuania in the EU. Apparently, Rooting and/or flashing does not void the 2 year warranty in the EU. So, I will be sending it n ASAP.
Here is the post that I got that info from if it might help anyone else.
http://forum.xda-developers.com/showthread.php?t=1998801#
Thanks Again to everyone
scorpionhd2 said:
Well, after more searching and reading, i found some real good news. As it turns out, my GT-I9300 is from Lithuania in the EU. Apparently, Rooting and/or flashing does not void the 2 year warranty in the EU. So, I will be sending it n ASAP.
Here is the post that I got that info from if it might help anyone else.
http://forum.xda-developers.com/showthread.php?t=1998801#
Thanks Again to everyone
Click to expand...
Click to collapse
Depends as that rule applies only to the seller not to any extra warranty such as Samsung offer . Samsungs extra warranty is a limited warranty simply they will reject rooted phones .
So you return the phone to the seller see what they say if they say no its rooted then take them to court over failure to comply with EU law .At least we will then have a form of case law .
Yet to see any user get away with claiming EU covers this is why and seen multiple rejects .
Nand is damaged why one its faulty to start with or two the user has damaged it .
JJEgan said:
Depends as that rule applies only to the seller not to any extra warranty such as Samsung offer . Samsungs extra warranty is a limited warranty simply they will reject rooted phones .
So you return the phone to the seller see what they say if they say no its rooted then take them to court over failure to comply with EU law .At least we will then have a form of case law .
Yet to see any user get away with claiming EU covers this is why and seen multiple rejects .
Nand is damaged why one its faulty to start with or two the user has damaged it .
Click to expand...
Click to collapse
I am not talking about Samsung limited warranty. I am talking about the EU Compulsory Warranty that is in place by EU law. Let's see how this goes. :fingers-crossed:
Hi,
I made the mistake to believe that my Poco F1 is water resistant and I got my Motherboard fried. Sent it to a repair shop, can do nothing except a replacement. there was a fried capacity at the bottom and unless someone can provide me with a datasheet to try and fix it, I'll need you people to help me find one.
I've checked aliexpress and google, I can't find it !
Thank you a lot,
anerty said:
Hi,
I made the mistake to believe that my Poco F1 is water resistant and I got my Motherboard fried. Sent it to a repair shop, can do nothing except a replacement. there was a fried capacity at the bottom and unless someone can provide me with a datasheet to try and fix it, I'll need you people to help me find one.
I've checked aliexpress and google, I can't find it !
Thank you a lot,
Click to expand...
Click to collapse
New mobo = new phone. It's bettee to sell the parts and buy a new and/or a different phone. Or yo can wait until they are available on websites like AliExpress.
Btw, did you check the official Xiaomi service centre ?
>> Btw, did you check the official Xiaomi service centre ?
No, how to contact them ? the website turn Chinese and I can't find a way to turn it English.
anerty said:
>> Btw, did you check the official Xiaomi service centre ?
No, how to contact them ? the website turn Chinese and I can't find a way to turn it English.
Click to expand...
Click to collapse
Where did you buy the phone ? Did you import it ?
anerty said:
Hi,
I made the mistake to believe that my Poco F1 is water resistant and I got my Motherboard fried. Sent it to a repair shop, can do nothing except a replacement. there was a fried capacity at the bottom and unless someone can provide me with a datasheet to try and fix it, I'll need you people to help me find one.
I've checked aliexpress and google, I can't find it !
Thank you a lot,
Click to expand...
Click to collapse
Hey man,
I'm dealing with a similar situation right now having a poco motherboard with a capacitor missing.
Let me know which one you have fried and I can take that one off of mine, measure it and point you to a spare part.
Here's my thread.
I bought it online from aliexpress
Derpthunder said:
Hey man,
I'm dealing with a similar situation right now having a poco motherboard with a capacitor missing.
Let me know which one you have fried and I can take that one off of mine, measure it and point you to a spare part.
Here's my thread.
Click to expand...
Click to collapse
I don't have access to it right now, I'll update you once I get it.
Is save to replace my motherboard ? Pls give me ans pls
Wath is your budgets ??
I can help with that
anerty said:
Hi,
I made the mistake to believe that my Poco F1 is water resistant and I got my Motherboard fried. Sent it to a repair shop, can do nothing except a replacement. there was a fried capacity at the bottom and unless someone can provide me with a datasheet to try and fix it, I'll need you people to help me find one.
I've checked aliexpress and google, I can't find it !
Thank you a lot,
Click to expand...
Click to collapse
I can buy the motherboard from India and can send it by courier to ur place.
check this mi.com/in/service/sparepartsprice
this is an official chart available...I wanna replace my battery they asked 2,900/- INR this week I will go and get the only battery I don't need the service. if you want I can check for you or can give the number of service centers +91 80 4112 7908.
One post removed.
No selling of anything is permitted on xda!
:good:
I solve your problem call me 7900121268