Can't get emails to send - Galaxy S III Q&A, Help & Troubleshooting

Just got my GS3 this past weekend and I have set up my personal email and my work email accounts. My personal email is through Gmail so there is no issues there. My work email, however, is a POP3 account. I went through the Email Account Setup and plugged in all of the information. The phone receives emails just fine, but they will not send for me. They just sit in the outbox and when I click send, I get a notification that says "Connection Error (Acct Name)". I really need to be able to send emails with my phone and would greatly appreciate any help I can get on this.

Are you connecting via phone 3G or Wi-Fi?
I had a problem sending some email accounts via THREE network in UK, because they deliberately block internet PORT 25, which is typically the one used for sending POP3.
There are sometimes ways around this.
If you also get the problem using Wi-Fi, then it might be something else.
-Steve

because they deliberately block internet PORT 25, which is typically the one used for sending POP3.
Click to expand...
Click to collapse
Technically speaking incorrect. POP3 is used to receive emails and runs on Port 110 (plain-text or explicit TLS) or 993 (implicit SSL/TLS)
The protocol you are referring to is called SMTP.
You can always try Port 587 (SMTP-Submission) which is an alternative Port to Port25 that always requires a login procedure.
Alternatively if Port 110 (POP3) and 143 (IMAP) are blocked too, a modified version of the Z-Push PHP-Script can help you by simulating an Exchange server. That's how I helped a friend (T-Mobile Germany are such block-freaks) bypass the "only our email servers" limitation.

d4fseeker said:
Technically speaking incorrect. POP3 is used to receive emails and runs on Port 110 (plain-text or explicit TLS) or 993 (implicit SSL/TLS)
The protocol you are referring to is called SMTP.
You can always try Port 587 (SMTP-Submission) which is an alternative Port to Port25 that always requires a login procedure.
Alternatively if Port 110 (POP3) and 143 (IMAP) are blocked too, a modified version of the Z-Push PHP-Script can help you by simulating an Exchange server. That's how I helped a friend (T-Mobile Germany are such block-freaks) bypass the "only our email servers" limitation.
Click to expand...
Click to collapse
So I switched the port from 587 to 110 and tried resending the the email and it sent with no problems. Thanks!

So I switched the port from 587 to 110 and tried resending the the email and it sent with no problems. Thanks!
Click to expand...
Click to collapse
From 587 to 110? You sure? :fingers-crossed:

d4fseeker said:
From 587 to 110? You sure? :fingers-crossed:
Click to expand...
Click to collapse
Yea, it read Port 587 so I changed it to say 110 and tried resending and it worked. Does that not sound right?

_-Jay-_ said:
Yea, it read Port 587 so I changed it to say 110 and tried resending and it worked. Does that not sound right?
Click to expand...
Click to collapse
Okay, new issue. It sends just fine but only on WiFi. If I am on 3G, I get an "Unable to Connect to <Email Name>". It should send whether on 3G or on WiFi shouldn't it?

Somebody suggested this on a different forum and it only half worked. Any ideas how to get it to work correctly?
grmuge said:
Try using gmail account as your SMTP server some ISP will only send emails when connected on your home net work
Click to expand...
Click to collapse
I tried this. I left my incoming server settings the same (my work POP3 account), then I changed the outgoing server settings to:
smtp.gmail.com
Port 465
SSL Encryption
Then I turned on "Require Sign-In"
Put in my Gmail Username and Password.
I tried to send a test email from my POP3 email to my Gmail. It sent just fine over 3G, BUT instead of going to my Gmail Address, it goes to my POP3 Address. So even though I am telling it to go to my @gmail.com email address, it's going to my @POP3.com email address. That's really weird. I wish I could just fix it already lol.

Related

athena will connect to internet but no email

I am able to connect to the internet just fine but when i go to email and click send/receive my connection disconnects then reconnects but email is never checked, on the lower left side of the screen it says "error synchronizing" i have Cingular(AT&T) just wondering if anyone else is having this problem. thanks.
irus said:
I am able to connect to the internet just fine but when i go to email and click send/receive my connection disconnects then reconnects but email is never checked, on the lower left side of the screen it says "error synchronizing" i have Cingular(AT&T) just wondering if anyone else is having this problem. thanks.
Click to expand...
Click to collapse
Who is your email provider? any of these: yahoo.com, yahoo.co.uk, or Hotmail. i have the same problem as well.
Yahoo and new hotmail accounts need to be paid for to sync via outlook, those of us who have been syncyng Hotmail for a while (was it oct 2006 or 2005 they stopped - I have a memory like a seive) can still sync.
When you set up the email account how did you do it, who is it with and did you test the settings?
But you could still forward all your Hotmail mails to another free mail provider
(to which you can freely sync to Outlook).
i have the same issue. set up with an IMAP server. it doesnt even try over 3G and works while connected to a pc and uses its connection. suggestions? is this answered elsewhere?
[Edit]: Found on another thread (thanks to Pawel062) to uncheck the proxy info on the Media Net, this resolved the issue for me.

2 outgoing mail servers ??

I have a 200MB Mobistar Mail&Surf contract (Belgium).
I use the following settings:
incoming mail server: in.telenet.be
outgoing mail server: smtp.mobistar.be
It works fine for gprs but when I am at home using my wifi and want to sent an email, I have to use the SMTP-server uit.telenet.be from my internet provider (telenet).
Does anyone know how to set up a second outgoing mail server ?
I know with the iPhone it's possible to add a second outgoing mail server..
You have to select the email account. Scroll down and select "SMTP". Then you see "Other SMTP Server". Select "Add Server". Then for the second Outgoing Mail Server you have to enter the Host Name.
If it's possible with iPhone... it must also be possible with my HD2
Or am I wrong
Any ideas?
I don't think that you can.
Unfortunately Windows Mobile seems to lack some pretty fundamental features when it comes to email including multiple SMTP servers and IMAP Idle.
One solution is to always use your GPRS/3G connection to send and receive email. Try changing the Network Connection from "The Internet" to the name of your Mobistar connection.
Look under the Advanced Server Settings where you set the outgoing mail server for that account.
EDIT:
I should also add that if you can use your home ISP's outgoing mail server from anywhere you could leave the Internet connection as it is and set-up your phone to authenticate when sending mail and then just leave the outgoing mail settings set up for your home ISP all the time.
Bart101 said:
If it's possible with iPhone... it must also be possible with my HD2
Or am I wrong
Click to expand...
Click to collapse
Yes, you're wrong. That's like saying that a badger should be able to do anything a mole can do. Hey - they're similar!
Same problem here
I have exactly this issue (but no badgers trying to be moles).
Vodafone only allow their smtp and my broadband provider only allows their smtp.
I am trying to see if my broadband company can set-up an exception to allow VF smtp through. Know some can do this.
Any othere ideas appreciated
DuoM said:
Unfortunately Windows Mobile seems to lack some pretty fundamental features when it comes to email including multiple SMTP servers and IMAP Idle.
Click to expand...
Click to collapse
As far as I know even Microsoft Outlook doesn't support multiple outgoing SMTP servers.
Would you be so bold as to say that Microsoft Outlook "lack some pretty fundamental features when it comes to email [sic]"?
Can you change the outgoing port to 587? If so you may find your ISP hasn't blocked this port and your hosting has opened it too.
You may also use another outgoing server with authentication turned on,. you just need the username or password. Saying that some ISPs have a relay server like O2 for third party email accounts and it looks like this "relay.o2broadband.co.uk" and that doesnt require authentication.
Bart101 said:
I have a 200MB Mobistar Mail&Surf contract (Belgium).
I use the following settings:
incoming mail server: in.telenet.be
outgoing mail server: smtp.mobistar.be
It works fine for gprs but when I am at home using my wifi and want to sent an email, I have to use the SMTP-server uit.telenet.be from my internet provider (telenet).
Does anyone know how to set up a second outgoing mail server ?
Click to expand...
Click to collapse
having had the same problem the solution i found was to simply create an additional (NEW) account whch i named [email protected] in which i specified the smtp server i use at home.
if you connect via gprs you can send via one account. if you connect via wlan you can send mail usind the other account.
Spike15 said:
As far as I know even Microsoft Outlook doesn't support multiple outgoing SMTP servers.
Would you be so bold as to say that Microsoft Outlook "lack some pretty fundamental features when it comes to email [sic]"?
Click to expand...
Click to collapse
Perhaps it hasn't occurred to you that we tend to use mobile phones in a different way from which we use desktop computers or even laptop computers.
For many, many smartphone owners, mobiles are with them all the time and often switch from 3G networks to Wi-Fi networks at home or at work.
Oh and if you use Outlook you will find that when you are going to send your email you can choose which account to send from giving you the option of setting up an account with a different SMTP server for sending if you want.
You could always buy a domain name with email hosting for not very much per year, they allow access to smtp servers from any network, and you get the benefit of lots of email addresses and such, decent anti virus and spam settings, etc, pretty cheap nowadays.
''2 outgoing mail servers" - im fairly sure only the iphone (and maybe specialist mail software) can do this, certainly nothing ive seen can have multiple smtp servers set.
samsamuel said:
You could always buy a domain name with email hosting for not very much per year, they allow access to smtp servers from any network, and you get the benefit of lots of email addresses and such, decent anti virus and spam settings, etc, pretty cheap nowadays.
Click to expand...
Click to collapse
I don't think the problem with this is so much the SMTP servers themselves not allowing access -- although, assuming the SMTP servers are properly-configured, that could be a problem as well -- but rather ISPs blocking port 25 outbound off of their network...kind of a mis-guided measure on their part, but most ISPs are doing it nowadays...so...
If you're going to buy mail hosting, you should really be buying hosted Exchange for your domain name. I've seen Exchange hosting solutions for as little as $12/mo. Then you can access your e-mail with Exchange Server ActiveSync, giving you push e-mail on your phone (rather than the crap polling paradigm that POP3 uses), in addition to allowing MAPI access on the desktop, and allowing you to use the beautiful OWA for checking your e-mail at random computers.
Hi!
In theory, I guess someone could use Mortscript to create an application that would reconfigure the SMTP servers and switch them whenever the application is called.
SUCCESS - Problem resolved!
I have investigated further and have a SOLUTION!!
My very helpful broadband supplier said that they do not block ports for other parties smtp, yet I thought mine was being blocked by them.
Incorrect - it was the mailbox supplier not accepting my request.
My web hosting company provides us with 2 levels of mailbox - standard and advanced. With advanced they offer "Roaming SMTP" which enables you to send mail using no matter what provider of interner access. They say that many providers limit you to the ISP's outgoing mail server to send email.
By using an advanced mailbox (with Roaming SMTP) and importantly using OUTGOING AUTHENTICATION, my mail goes over Wi-Fi and VF 3G!!!
SUCCESS!
I think the important thing is to try authentication with your standard mailbox supplier details. I was advised that if this does not work, the ISP/VF may be able to supply smtp user name and password for authentication through their network.
Hope that helps.
Second outgoing smtp server in Win Mb 6.5.2
I have been an O2 XDA customer in UK for 10 years but I'm a complete beginner on this xda-developers site. I can say that both MW v6.0 & v6.11allowed more than one e-mail account for a single e-mail address, just as in Outlook. But I never got the i-phone I had to do this and I sent it back. In WM 6.5 on HTC HD2 when setting up an e-mail account you can only use an incoming e-address once. This is a major defect when using Wi-Fi because ISPs are trying to stop spam by barring relay. So I do need multiple accounts set up from which to select. I am a bit daunted by the list of 60+ known ROM versions of Win Mb 6.5 listed here and don't know which solves which problems
So if anyone can tell me what to do or direct me to a ROM version here that overcomes this problem I will be very pleased. JHH
HTC HD2 e-mail setup.
Spike15 said:
As far as I know even Microsoft Outlook doesn't support multiple outgoing SMTP servers.
Would you be so bold as to say that Microsoft Outlook "lack some pretty fundamental features when it comes to email [sic]"?
Click to expand...
Click to collapse
No I am sure that Outlook does allow more than one e-mail account for the same e-mail address. I have two for my O2 mail account. One has O2 servers set for both incoming and out going mail. The other has O2 in and smtp.orangehome.co.uk for sending over Wi-Fi where I have no O2 phone signal at Home. the problem is that this is possible on the earlier WM 6.0 & 6.11 phones not not in the implementation of WM 6.5.2 on the HD 2. any other ideas?
jamesholt12 said:
In WM 6.5 on HTC HD2 when setting up an e-mail account you can only use an incoming e-address once.
Click to expand...
Click to collapse
incorrect, you can set up multiple accounts using the same incoming email address, , you just have to NOT put the correct address at the start of the process, else the wizard jumps in and says it already exists.
In the same way that if you put a hotmail address it leaps in and takes over configuring the account.
Set the initial address to something wrong, [email protected] for instance, , configure all the rest of the settings, save it, then go back and edit the incoming address after.
I have two accounts that share incoming details but have different outgoing details.(One for wifi one for mobile)
Second outgoing smtp server in Win Mb 6.5.2
That is a most helpful solution to my problem. Thank you that kind person.
I do not think anyone in O2 or HTC knows this answer. I was in despair. Since a historical spat with O2 Orange Home blocks the URL of any message coming onto their severs from O2. They report at the time that 'Relay not allowed use SMTP AUTH' but that is not the reason why the outgoing e-mail on an O2 address fails. Needless to say O2 servers do not block Orange Home traffic.
James

Email not sending (Fixed)

So I have a bell atrix and I have tried to put my Shaw email on it and i'm 100% sure all the settings are correct yet I can not send emails. I can receive them fine. But when I go to send it says authentication error sending.
Settings are as followed:
Incoming is: pop.shaw.ca and the corresponding port.
Outgoing is: mail.1xbell.ca and the corresponding port with neither box checked.
I spent an hour at bell with a lady who was on the phone with tech support and they couldn't fix it.
PS: THIS HAS BEEN FIXED. LEFT THE USERNAME AND PW BLANK
Still need help
Bumping this.
E-mail
To help we need more information.
Please post your current e-mail settings (no passwords)
Hope this helps
MTWIZARD
Im using shaws pop settings for incoming which work. And bells outgoing which doesn't work.
Outgoing is mail.1xbell.ca
Port 25
neither box checked
Are you connected to Wi-Fi? I believe that if you're using Wi-Fi the bell settings won't work, because you should be using your ISP outgoing credentials.
What outgoing credentials did you try with Shaw?
SueDini said:
Are you connected to Wi-Fi? I believe that if you're using Wi-Fi the bell settings won't work, because you should be using your ISP outgoing credentials.
What outgoing credentials did you try with Shaw?
Click to expand...
Click to collapse
I tried all the shaw outgoing as well. I have wifi turned off and haven't used it once
I updated the OP.
I've heard of a few people having problems with sending shaw email if they're using a TELUS or Bell device, basically a non-shaw mobile device.
technically, mail.1xbell.ca should work, but you'll have to make sure you don't have the authentication option on the outgoing mail server turned on. (ie. don't use a user/name password).
What outgoing did you use for shaw shawmail.cg.shawcable.net ?
Shaw does not have a dedicated outgoing server. Have you tried setting outgoing server as smtphm.sympatico.ca ? Try and report back.
Please not by using the bell outgoing mail settings u will not be able to send email while connected to wifi. If u use Shaw in and out setting then while connected to wifi which uses shaw as the isp it will work then.
*edit
Port 587 if 25 doesn't work and try with and without authentication.
Sent from my MB860 using XDA App
I tried that server and it didn't work either.
I tried it without my username and pw and I tried it with as well.
To no avail.
Bell and shaw email
Called Bell known issue they are working with Motorola for a fix, I am pissed to as my Milestone and Samsung Galaxy i9000m all worked fine, so I see it as Motorola has altered the Adroid mail app for their liking and screwed it up.
third party apps work fine
I downloaded K9 and it works fine with the Atrix and Shaw, so until Motorola fixes the stock Android app, guess I have to use K9
third party apps work fine
I downloaded K9 and it works fine with the Atrix and Shaw, so until Motorola fixes the stock Android app, guess I have to use K9
firefight16 said:
I downloaded K9 and it works fine with the Atrix and Shaw, so until Motorola fixes the stock Android app, guess I have to use K9
Click to expand...
Click to collapse
Are you using shaws outgoing or bells?
Shaw does not support an outgoing, you have to use mail.1xbell.ca and it won't work I called Bell and there are aware of the problem. But K9 does work fine for sending, the stock app works for receiving just not sending.
This is a necro bump. I was wondering if anyone here got it working?
removing outgoing mail server user name and password worked for me. Need Bell tech support to remove from sympatico account as Bell uses a template to set up an account.
morp2
new Atrix, Bell upgrade to 2.2.2
Atrix vs Shaw - fixed
Woo Hoo!! I finally have my Atrix/Shaw thing figured out.
First I had to enable Mobile Access:
shaw.ca - Accessing Shaw email from your Android
1. Go to the "Webmail Beta site" and sign in with your Shaw email and password.
2. Select Preferences then the Mobile Access tab.
3. Select Enabled, enter your existing Shaw password and click Save. If your password does not meet the security requirements, you must change it before Mobile Access can be enabled.
Step three was what was killing me....
After that the Set-up was;
Incoming:
- pop.shaw.ca
- 110
- full email address
- password
-- Left both checks un-checked
Outgoing:
- mail.shaw.ca
- 587
- full email address
- password
-- Left both checks un-checked

Unable to receive email...POP3

I'm using the stock email app on MeanRom 6.5 & have had no issues until the end of last month. Out of the blue it just stopped receiving new emails. I went into the app...synced it & it just says no new emails. I've triple checked the settings & everything is correct. I've even completely deleted the account & set it back up...still no go. I can send emails fine. I'm using server port 110 for Incoming & server port 25 for Outgoing. I've even changed the security type too SSL which changed the incoming server port to 995 & changed the outgoing server port to 465. I can still send but not receive. I've searched around but haven't had any luck finding a fix. Any help would be greatly appreciated.
buddahj said:
I'm using the stock email app on MeanRom 6.5 & have had no issues until the end of last month. Out of the blue it just stopped receiving new emails. I went into the app...synced it & it just says no new emails. I've triple checked the settings & everything is correct. I've even completely deleted the account & set it back up...still no go. I can send emails fine. I'm using server port 110 for Incoming & server port 25 for Outgoing. I've even changed the security type too SSL which changed the incoming server port to 995 & changed the outgoing server port to 465. I can still send but not receive. I've searched around but haven't had any luck finding a fix. Any help would be greatly appreciated.
Click to expand...
Click to collapse
which email are you using?
ak074 said:
which email are you using?
Click to expand...
Click to collapse
I'm using my insightbb.com address.
...and now it's working again. Gotta love magic.

Couldn't connect to server

My email app say that it "Couldn't connect to server" when I try to access my gmail. How can I fix that? Thanks for your answer.
[email protected] said:
My email app say that it "Couldn't connect to server" when I try to access my gmail. How can I fix that? Thanks for your answer.
Click to expand...
Click to collapse
You have to connect the phone to internet..
mikeazores said:
You have to connect the phone to internet..
Click to expand...
Click to collapse
My phone is connected to the internet.
[email protected] said:
My phone is connected to the internet.
Click to expand...
Click to collapse
I'm assuming you have internet connection using other applications except Gmail. If this is the case, it could be some sort of permission problem on the gmail app. If you do not know how to set/review permissions in Huawei, you should google it. I (still) do not have the phone to guide you...
mikeazores said:
I'm assuming you have internet connection using other applications except Gmail. If this is the case, it could be some sort of permission problem on the gmail app. If you do not know how to set/review permissions in Huawei, you should google it. I (still) do not have the phone to guide you...
Click to expand...
Click to collapse
My gmail app works fine. Only the email stock app does not work when I try to connect it to the gmail.
Have you enabled pop/imap access on your gmail account? Official gmail app users their own protocol. Other email clients uses pop/imap standard protocols, but you need to have them activated to work. You can set in desktop gmail settings via browser.
I did and my email on the mate 9 works fine. However I found out that one of the wireless network setting for my mate 10 was set to "sim" when I change it to "peap" then my email app works fine. Thanks for your reply.
[email protected] said:
I did and my email on the mate 9 works fine. However I found out that one of the wireless network setting for my mate 10 was set to "sim" when I change it to "peap" then my email app works fine. Thanks for your reply.
Click to expand...
Click to collapse
Hi,
I have similar issue however I cannot even setup the gmail on the native email app. I have an error saying the "username or password is incorrect or pop3/smtp service is disabled"
I googled the issue but couldn't find much useful. The reason I wanted to try to set the emails up because the notification led does not work when I got an email via the Gmail app.
- Anyway the password is correct to the account but I'm using 2 step verification (I tried my yahoo account which doesn't have 2 step verification and I have the same problem)
- The phone is connected to the internet (I try this over wifi)
- I tried other options such as exchange (this took me further setting up the mail server and port but I got a message "cannot connect to server" on both gmail and yahoo account) I tried the "other" option too but I have the same error pop3/smtp service is disabled as mentioned above.
I checked the sim settings as you mentioned above but I couldn't find any settings regarding the "peap". Can you pleas let me know where is that located?
Did you have any of the issue I mentioned above?
Thx in advance
shadow78 said:
Hi,
I have similar issue however I cannot even setup the gmail on the native email app. I have an error saying the "username or password is incorrect or pop3/smtp service is disabled"
I googled the issue but couldn't find much useful. The reason I wanted to try to set the emails up because the notification led does not work when I got an email via the Gmail app.
- Anyway the password is correct to the account but I'm using 2 step verification (I tried my yahoo account which doesn't have 2 step verification and I have the same problem)
- The phone is connected to the internet (I try this over wifi)
- I tried other options such as exchange (this took me further setting up the mail server and port but I got a message "cannot connect to server" on both gmail and yahoo account) I tried the "other" option too but I have the same error pop3/smtp service is disabled as mentioned above.
I checked the sim settings as you mentioned above but I couldn't find any settings regarding the "peap". Can you pleas let me know where is that located?
Did you have any of the issue I mentioned above?
Thx in advance
Click to expand...
Click to collapse
That setting only appears in the wireless settings when I try to connect to a secure network that requires me to provide an identity and a password. To tell you the truth I have a hard time to find that setting myself. In my case I notice that when I try to connect (using wifi) to the secure network of csula and calpoly pomona that require me to provide an identity and password, my mate 10 just skip the steps that I need to provide an identity and a password and try to connect to the network. Obviously it could not. Only in these cases then I see the settings that I can change from "sim" to "peap". Then my email app works. I am sorry that I cannot explain clearer. May be some expert can show you to get to it better.
shadow78 said:
Hi,
I have similar issue however I cannot even setup the gmail on the native email app. I have an error saying the "username or password is incorrect or pop3/smtp service is disabled"
I googled the issue but couldn't find much useful. The reason I wanted to try to set the emails up because the notification led does not work when I got an email via the Gmail app.
- Anyway the password is correct to the account but I'm using 2 step verification (I tried my yahoo account which doesn't have 2 step verification and I have the same problem)
- The phone is connected to the internet (I try this over wifi)
- I tried other options such as exchange (this took me further setting up the mail server and port but I got a message "cannot connect to server" on both gmail and yahoo account) I tried the "other" option too but I have the same error pop3/smtp service is disabled as mentioned above.
I checked the sim settings as you mentioned above but I couldn't find any settings regarding the "peap". Can you pleas let me know where is that located?
Did you have any of the issue I mentioned above?
Thx in advance
Click to expand...
Click to collapse
I attach the screen shot where you can change the EAP method:
[email protected] said:
I attach the screen shot where you can change the EAP method:
Click to expand...
Click to collapse
Thanks for providing the screenshot. Looks like I had a different issue but luckily I managed to solve it however it took me a few hours to read 100s of unrelated forums..
As I mentioned above I am using 2 step verification for google but not yahoo. Looks like both service provider have an option within the settings where "a less secure application access" can be allowed.
This managed to fix my yahoo account but I still had to generate an app access password on my google account as it had 2 step verification. Anyway, its all done thx for your help
[email protected] said:
My phone is connected to the internet.
Click to expand...
Click to collapse
I had the same error message and found that I had to change the settings for IMAP and SMTP for the email I was using for example the phone auto filled it as Hotmail server settings when really it's actually outlook settings. because Hotmail changed to outlook.
hi.I have problem with hicare.cant connect to server.

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