Hello,
I have an issue with the transformer prime and the tablet has been replaced and the issue occurs also on the new tablet which caused me to dig a bit deeper.
The symptoms:
When I press one location a different location is pressed (all application).
When holding my finger in a single location the screen scrolls like crazy (all applications)
Sometimes presses are not registered.
(rare) I am sometime able to do a zoom in / out with a single finger.
This issue occurs to me after using the tablet for a while (usually CPU & GPU intensive applications accelerate this) and the tablet is placed horizontally and connected to the charger.
The Asus support was not able to solve the problem (3 RMAs + 1 replacement), so digging into the driver code for the digitizer I found that it is sensitive to noise (EMI) caused by the charging circuit and has even a special mode to handle this, however I suspect the the EMI is more than the noise reduction function can handle which causes the issue.
My question to you, is how would one go about to debug the issue (the driver loads a binary blob firmware to the digitizer when the system boots which I am not able to decompile / have the source code).
p.s. the device is currently on its 4th RMA visit per Asus support instructions.
Try using a different charger. Are you using an aftermarket charger ?
ccrazythunder said:
Try using a different charger. Are you using an aftermarket charger ?
Click to expand...
Click to collapse
It happens with the original charger with 1 tablet that has been repaired several times and a brand new replacement tablet.
I think this is a hardware issue in the series although Asus refuses to acknowledge it (same as was in the beginning with the GPS issues), there is even an hint in the digitizer driver code that they are aware of the issue and have even added a mode in order to try and mitigate it (noise reduction mode is activated when the charger is connected, probably due to the added EMI caused by the charging circuit).
I ended up returning it for a full refund which they only agreed after lawsuit papers have been prepared for knowingly selling a defective product and not complying with the warranty (since I got the refund the lawsuit did not proceed).
If you know how to modify drivers, can you invert the x-axis for the touchscreen and compile it up? ;D
Nightpath said:
If you know how to modify drivers, can you invert the x-axis for the touchscreen and compile it up? ;D
Click to expand...
Click to collapse
While that might be fun, and quite annoying (doing it to your own tablet), rooting my device and uploading a custom rom would mean loosing the warranty, however at the price cost of the tablet I would have expected to receive a device without serious defects.
I agree.
I have my tablet rooted, etc. I'd be willing to test it, if you were up to it. It'd just reverse the stock x-axis...if that worked all sorts of people would test it.
Related
I have this issue where when you pop the tablet into the dock either:
a) It will not recognise that it is plugged into the dock; OR
b) It will recognise the dock but the keyboard and/or trackpad will not work
It takes several tries of ejecting the tablet and re-inserting it before both work.
Anyone else have this problem?
Have you checked that the contacts on either the dock or the tablet aren't dirty.
I only just got my dock less than an hour ago, so I haven't really tested it extensively. So far, it's been pretty good. The only problem I have is with locking and unlocking capabilities.
The dock has a lock button on the top right, and it works perfectly. However, it won't unlock the tablet.
The workaround to this is to go to settings and uncheck MobileDock Battery Savings Mode under ASUS Customized Settings. This allows the dock to wake up the tablet by pressing any key, which I guess might come at the cost of battery life.
So I suppose I'm looking for a way to lock and unlock the tablet with just that lock key on the tablet, while keeping the Battery Savings mode on. Why put it there if we can't even unlock the tablet without costing battery life?
I'm having the same problem as well. My keyboard doesn't register has connected sometimes and sometimes the battery says zero. all the keys don't work except the top row. the mouse doesn't work. everything is crap so far. they better fix this...
I had the same problem with mine at first. I tried it out with three keyboard docks, all the software updated, tried rooting it/unrooting, factory wiped it, the whole nine yards.
Then I bought another Prime because I finally found a Champagne Gold one and was ready to sell my Grey tablet, and the new one worked perfectly fine with all of the docks.
It's an issue with the tablet. My guess is some flaw with the connectivity of it. Your best bet is to send your tablet it in for repairs from Asus, I'm sending mine out Monday and once it's fixed I'll be posting it on EBay.
MinusTheOh said:
I had the same problem with mine at first. I tried it out with three keyboard docks, all the software updated, tried rooting it/unrooting, factory wiped it, the whole nine yards.
Then I bought another Prime because I finally found a Champagne Gold one and was ready to sell my Grey tablet, and the new one worked perfectly fine with all of the docks.
It's an issue with the tablet. My guess is some flaw with the connectivity of it. Your best bet is to send your tablet it in for repairs from Asus, I'm sending mine out Monday and once it's fixed I'll be posting it on EBay.
Click to expand...
Click to collapse
I am having the same problem with the dock. Like you, i had tried wipe data, manual update through sdcard,factory reset and nothing works.
I was hoping the .13 firmware will solve this problem but i am still waiting for the WW release. Anyone whom updated to the .13 US release can confirm if the dock issue still exists?
I believe that its a firmware issue because "sometimes" by checking and unchecking the Mobiledock battery saving mode, i am able to "wake up" the keyboard. But it will stop working a few minutes later.
As mentioned above, I have found out today that it is the tablet's problem. I've gone in to memoryexpress by where I live and those guys know their stuff. They've seen it before and they said it's something that can't be repaired. So everything with the keyboard problem needs to send it in for repair (receive a new one), or refund/exchange.
I tried my tablet with 3 brand new docks, all with the same problem. I'm glad I had the ipr on my tablet and it covers broken tablets.
I wonder how many people tried connecting their docks without removing the little plastic guards on the bottom of the tablet?
ohwell said:
I wonder how many people tried connecting their docks without removing the little plastic guards on the bottom of the tablet?
Click to expand...
Click to collapse
I don't think people are THAT stupid. The dock doesn't go in without taking it off. But I don't doubt your point there... we do have idiots amongst us
It OFF? there are 3 one on the connector itself and 2 more for the tabs on the end that line it up
ohwell said:
It OFF? there are 3 one on the connector itself and 2 more for the tabs on the end that line it up
Click to expand...
Click to collapse
I don't understand what you mean by 3 on on the connecter :S All I know is that there's covers for all of them and I took them out.
Dear Friend,
i just received my asus prime befor 2 weeks and i have slightly use it normal used. and just yesturday i got this black screen with white lines. i dont know why and how but its always there even wail booting.
i think the internal cable for the screen discounted i have open the prime but i did not found any lose cable please advice me. i have attached for you the photo.
also while i am searching for simular problem i found someone upload a video with same issue so that's common problem with asus prime.
Seeing as you've already opened it, I assume you've unplugged/plugged in the video cable, or at least checked it is properly in there?
If so, an issue with the screen itself or with the nVidia chip, maybe MoBo?
Can you hold the power button and feel the device actually power on/off? Maybe try plugging it in via mHDMI to a TV to see if the tablet is actually functioning?
Those dead scanlines
RMA to replace LCD.
Mine was like that (a little less) out of the box.
See http://forum.xda-developers.com/showthread.php?t=1470588
They are currently busy replacing the LCD and I should get it back tomorrow or the day after.
I will ask them for a technical report on the exact issue.
dear friend,
thank you for your replay.
i think my issue different because i don't feel its booting its always like that no speaker sound no picture at all.
i have talk with Asus and they request me to send it to them i hope that they will solve it soon.
leppie said:
Those dead scanlines
RMA to replace LCD.
Mine was like that (a little less) out of the box.
See http://forum.xda-developers.com/showthread.php?t=1470588
They are currently busy replacing the LCD and I should get it back tomorrow or the day after.
I will ask them for a technical report on the exact issue.
Click to expand...
Click to collapse
dear friend,
many thanks. i try to hold the power i don't feel the device is working because no sound at all. always black screen.
i have order Micro HDMI from ebay but still i did not received it anyway i will go ahead and ship it to asus in texus.
leppie said:
Those dead scanlines
RMA to replace LCD.
Mine was like that (a little less) out of the box.
See http://forum.xda-developers.com/showthread.php?t=1470588
They are currently busy replacing the LCD and I should get it back tomorrow or the day after.
I will ask them for a technical report on the exact issue.
Click to expand...
Click to collapse
me-ayman said:
dear friend,
many thanks. i try to hold the power i don't feel the device is working because no sound at all. always black screen.
i have order Micro HDMI from ebay but still i did not received it anyway i will go ahead and ship it to asus in texus.
Click to expand...
Click to collapse
If you hold the power down after about 10-15 seconds it should vibrate. This should indicate its cold booting. If it does not then you have an additional problem besides the screen. The screen lines from my experience with LCD panels is either going connection issues or damaged ribbon cable or the connectors on either the LCD or the circuit board. You can also check if its turning on completely by plugging it into your PC via usb and see if it'll recognize it. But ya your best bet is to send it in.
i am from outside the US. just before few days i ship the asus prime. and yesterday i have received a call from the shipping company that they need to charge me 60$ for Tax. i want there and pay for them. i was very supprize its used product and i just send it for repair !! so its cost me 2 much to ship it and tax and return the shipment again. i hope that asus will solve the problem quickly.
aznmode said:
If you hold the power down after about 10-15 seconds it should vibrate. This should indicate its cold booting. If it does not then you have an additional problem besides the screen. The screen lines from my experience with LCD panels is either going connection issues or damaged ribbon cable or the connectors on either the LCD or the circuit board. You can also check if its turning on completely by plugging it into your PC via usb and see if it'll recognize it. But ya your best bet is to send it in.
Click to expand...
Click to collapse
hallo
i am very happy Asus service center replace the screen within 4days and they ship it out.
Hello folks,
I'm guessing at whether or not this is the right forum for this, please feel free to move it if I am wrong.
I have an Asus Transformer Infinity with keyboard dock that is out of warranty and has started "ghost touching" (a common problem with the digitizer). It renders the tablet pretty much unusable due to the constant touches on screen. I'm wanting to completely disable the touch screen and use this as a netbook now. I can get away with that since I have the keyboard dock. I'm up for any solution, including physically disabling the digitizer (if anyone can tell me conclusively which of the cables inside to disconnect).
I've done some searching and come up with build.prop modifications. The ones I have tried thus far have been ro.product.has.touch.screen=false, and ro.product.max_num_touch=0. (telling the tablet there is no touch screen, and that 0 concurrent multitouches are allowed, respectively).
In both cases, I restarted with no discernible effect.
Is there another build.prop variable I could try setting? Or perhaps an app that runs at boot and disables screen touches?
As an aside, if anyone knew of a way to calibrate my screen to induce a deadspot at the coordinates of the ghost touch (it's very consistent in a 1 inch square area, that would probably be the best.
Thanks for any help on this! I love my tablet and am hoping I can get it to at least marginally useful again!
Running Asus Transformer Infinity TF700T with Crombi-kk 4.4.2, have root access, knowledgeable with terminal (and how to edit build.prop from the terminal)
Hi wmdaricthompson,
I don't have an ASUS Transformer to try but a couple of weeks ago I did switch a digitizer and LCD on an IPhone. It should be just a matter of disconnecting the 2 parts of the ribbon cable that go to the digitizer. I don't have enough posts to give you a picture but if you google "asus transformer digitizer" and look at images you should be able to find pictures pretty quick. It is an orange ribbon cable than splits at the end into 2 separate cables. I don't know how hard it is to access this but if it is indeed because the hardware for the digitizer is malfunctioning this should fix it. Re-plugging in this cable (take off and then put back on) may even give you the digitizer back depending on if your issue is based on a wire connection problem.
Good luck and be careful taking your tablet apart (if you decide to that is).
Michael
PS - there is a youtube video called" How to Open and Fix Asus Tablet" by tampatec that shows you how to open your ASUS Transformer up.
bridgeofstraws said:
Hi wmdaricthompson,
I don't have an ASUS Transformer to try but a couple of weeks ago I did switch a digitizer and LCD on an IPhone. It should be just a matter of disconnecting the 2 parts of the ribbon cable that go to the digitizer. I don't have enough posts to give you a picture but if you google "asus transformer digitizer" and look at images you should be able to find pictures pretty quick. It is an orange ribbon cable than splits at the end into 2 separate cables. I don't know how hard it is to access this but if it is indeed because the hardware for the digitizer is malfunctioning this should fix it. Re-plugging in this cable (take off and then put back on) may even give you the digitizer back depending on if your issue is based on a wire connection problem.
Good luck and be careful taking your tablet apart (if you decide to that is).
Michael
PS - there is a youtube video called" How to Open and Fix Asus Tablet" by tampatec that shows you how to open your ASUS Transformer up.
Click to expand...
Click to collapse
Thank you for the information!
I have already opened the tablet once, and saw that cable, I wasn't sure if I would lose any element of the image as well, so I didn't pull it without getting some confirmation first (if I accidentally break a cable clip, I don't want to seriously regret it).
I'll try plugging/unplugging a few times to see if I get function back, and if not, I'll just lose the touch.
Thanks again for your reply!
(I'll post up here the results to confirm for any who are curious/googled their way to this thread)
wmdaricthompson said:
Thank you for the information!
I have already opened the tablet once, and saw that cable, I wasn't sure if I would lose any element of the image as well, so I didn't pull it without getting some confirmation first (if I accidentally break a cable clip, I don't want to seriously regret it).
I'll try plugging/unplugging a few times to see if I get function back, and if not, I'll just lose the touch.
Thanks again for your reply!
(I'll post up here the results to confirm for any who are curious/googled their way to this thread)
Click to expand...
Click to collapse
Two thumbs up. Disconnecting the two amber cables from the screen disabled the touch capacity without impacting this picture at all.
Thanks again!
Thanks
wmdaricthompson said:
Two thumbs up. Disconnecting the two amber cables from the screen disabled the touch capacity without impacting this picture at all.
Thanks again!
Click to expand...
Click to collapse
Hi wmdaricthompson. Firstly I realize this is an old thread but thanks for the info. Just a few questions if you can remember. I also have the dock and have ghost touches making the tablet quite unusable so am thinking of doing your fix. When you disconnected the touchscreen cable did you just then leave it loose inside the tablet or did you remove both ends? The end from under the screen near the dock pins appears glued on rather than using clips.
Cheers
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This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Not at all. Sorry.
I had the same problem too. Just change the sim card to a new one and it will be alright again
Have you updated the IMEI with at&t? I had some small issues with my data until I updated. Tether didn't work either. It would give my computer an IP but wouldn't pass traffic.
Sent from my ASUS PadFone X using XDA Free mobile app
infinitpain said:
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
Hello XDA Community,
I would like for anyone reporting any issues relating to heat and data to please contact me with details.
Are you using Wi-Fi, LTE, Streaming movies, Videos, Playing games, or using certain Applications?
Was your Padfone X docked when this happened?
Please provide your Serial Number.
I would like to gather as much information as possible and I cannot do it without this communities help.
Please email me at [email protected], place case number N140842602 in the subject line along with your username.
Lose power first?
infinitpain said:
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
Did you lose power first? Were you in tablet mode when it happened? You should check out the "Phone Died" thread and contact [email protected] You are not alone and this seems to be a fairly widespread issue. It was not the crack on the screen. Scott's email is [email protected].
Same issue as modirator
aselsley said:
Did you lose power first? Were you in tablet mode when it happened? You should check out the "Phone Died" thread and contact [email protected] You are not alone and this seems to be a fairly widespread issue. It was not the crack on the screen. Scott's email is [email protected].
Click to expand...
Click to collapse
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
No fix yet...
acriar said:
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
Click to expand...
Click to collapse
Thanks Acriar for the additional information. So far every failure like this is pretty consistently in conjunction with the tablet. No, I don't have a fix. I wish I did, because your reply does not give me much hope for my third device. Again, let [email protected] know. Hopefully they are putting sufficient engineering resources on to this to fix it else the Padfone X's life in the US will be short at best.
acriar said:
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
Click to expand...
Click to collapse
Exactly my experience with the first phone. AT&T replaced that one. Didn't replace the one w/ dead pixels.
Similar problems with dropping network
I began having problems with the network dropping 2 weekends ago. I moved my phone from my pocket to the station, but the station never 'start'. When pulled out, the phone would not start. Neither was low on battery. Finally got the phone to start when I plugged it into the charger. That has happened a few more times since then. After that, the network was totally undependable for the night and next day, despite restarts of all types. I was on a trip, and when I got home the problem continued for the night, but then disappeared the next morning before I could take it to the ATT store. Worked fine a few days, then occasionally could connect and occasionally not. A restart of the phone usually gets the network back - but not always. My wifi connection has always been available when wifi was around, but the LTE is suddenly disappearing fast. Will send note to Scott, but wanted to add to this thread. BTW, great site. Thanks for the info here. Best padfone x forum I've found by far.
Asus repair: they truly are out in a league of their own.
dibblebill said:
Exactly my experience with the first phone. AT&T replaced that one. Didn't replace the one w/ dead pixels.
Click to expand...
Click to collapse
For those of you with this problem the answer is to contact Asus. From my analysis when I sent mines in here's the problem. So as you see from my response the phone was over charging when left in the tablet for an extended period of time. Well it's not that the tablet wasn't managing this charge correctly it was the charger as well. I say this because when they returned my device it was accompanied by a new charger, and yes they replaced the tablet as well. But there is a new feature in their UI that request you use the factory charger when charging your device while in the tablet. I checked the numbers on the old charger that i had from my previous phones ( the failed one's before) and it had a different version number on it than the new one they sent. I also noticed some of the AMPs and voltage had been changed. That all said I want to give a big thank you to Asus repair because they are actually an honest bunch, and here's why. So as explained above i, like many of you, have had several of these devices. Just so happened that on the third one I'd been working out on hot day and when I arrived home was still sweating. The wet sensor for the device, for those that don't know, is right on the back where your fingures rest while holding it. As expected I touched it while sweating and it turned red, was unaware of this at the time however. Soon after the third device failed and I tired returning it to At&t. They explained they could not accept it due to the wet sensor. I explained that the phone was not water damaged and the problem that existed was the same as the past devices I returned. But they washed their hands of it and would not take it back. On to Asus; they were taking my tablet in as an RMA and explained they could check the damages on the phone, after I explained my situation. They explained they would let me know the repair cost for the phone before returning the devices. I asked if they would take an honest look at it in this case, explaining that if they found water damage that I would fully pay for the repairs but if the damage was due to the malfunction could they just fix that. Well they, unlike AT&T, did just and replaced the damaged device. I must say it is very rare for a company to have such conviction to its customers and truly appreciate their dedication. And if you are wondering about how the new setup is after the update so far no problems.
acriar said:
For those of you with this problem the answer is to contact Asus. From my analysis when I sent mines in here's the problem. So as you see from my response the phone was over charging when left in the tablet for an extended period of time. Well it's not that the tablet wasn't managing this charge correctly it was the charger as well. I say this because when they returned my device it was accompanied by a new charger, and yes they replaced the tablet as well. But there is a new feature in their UI that request you use the factory charger when charging your device while in the tablet. I checked the numbers on the old charger that i had from my previous phones ( the failed one's before) and it had a different version number on it than the new one they sent. I also noticed some of the AMPs and voltage had been changed. That all said I want to give a big thank you to Asus repair because they are actually an honest bunch, and here's why. So as explained above i, like many of you, have had several of these devices. Just so happened that on the third one I'd been working out on hot day and when I arrived home was still sweating. The wet sensor for the device, for those that don't know, is right on the back where your fingures rest while holding it. As expected I touched it while sweating and it turned red, was unaware of this at the time however. Soon after the third device failed and I tired returning it to At&t. They explained they could not accept it due to the wet sensor. I explained that the phone was not water damaged and the problem that existed was the same as the past devices I returned. But they washed their hands of it and would not take it back. On to Asus; they were taking my tablet in as an RMA and explained they could check the damages on the phone, after I explained my situation. They explained they would let me know the repair cost for the phone before returning the devices. I asked if they would take an honest look at it in this case, explaining that if they found water damage that I would fully pay for the repairs but if the damage was due to the malfunction could they just fix that. Well they, unlike AT&T, did just and replaced the damaged device. I must say it is very rare for a company to have such conviction to its customers and truly appreciate their dedication. And if you are wondering about how the new setup is after the update so far no problems.
Click to expand...
Click to collapse
And I agree- ASUS's handling of the issue wasn't bad. They even replaced my scuffed tablet dock back cover. But it wasn't the charger- mine went out while discharging, every time. Sometimes within seconds of being docked. I had two different tablet dock hardware versions and both failed on me. It was something in the phone's handling of it, is my guess, seeing as the firmware update seemingly fixed it.
My HDX is near to useless with quite a big part of the touchscreen not beeing recognized (see picture).
This was drawn "upside down" (power button on top) --> The unrecognized part is on the side without camera.
Seems to be a hardware fault, as it percistently existed troughout my entire updates I made coming from 3.2.1 over 3.2.5 over 4.5.2 and even on CM11 in safestrap v4.
I got it from Amazon Germany.
Should I email them and if they aggree to help me flash this: http://forum.xda-developers.com/kin.../hdx-stock-images-pre-rooted-updates-t2911954 ?
UPDATE: When you think it can't get worse...
I just found out that it is probably not a hardware fault, but rather something with the software. On CM11 I now got like 3 minutes of full touchscreen before it started to randomly freeze again and blocked the same part of the touchscreen as before. As there is nobody else having this problem I have a feeling that it's pretty bad and I can't solve it on my own.
zoyoo said:
My HDX is near to useless with quite a big part of the touchscreen not beeing recognized (see picture).
This was drawn "upside down" (power button on top) --> The unrecognized part is on the side without camera.
Seems to be a hardware fault, as it percistently existed troughout my entire updates I made coming from 3.2.1 over 3.2.5 over 4.5.2 and even on CM11 in safestrap v4.
I got it from Amazon Germany.
Should I email them and if they aggree to help me flash this: http://forum.xda-developers.com/kin.../hdx-stock-images-pre-rooted-updates-t2911954 ?
UPDATE: When you think it can't get worse...
I just found out that it is probably not a hardware fault, but rather something with the software. On CM11 I now got like 3 minutes of full touchscreen before it started to randomly freeze again and blocked the same part of the touchscreen as before. As there is nobody else having this problem I have a feeling that it's pretty bad and I can't solve it on my own.
Click to expand...
Click to collapse
This is almost certainly a hardware problem. Temperature may play a role explaining the short period of full functionality. Amazon will not help you flash an image from XDA or any other 3rd party. Seek an exchange if still in warranty.
Regarding warranty I am pretty unlucky. It's three month over the one year period. I will stick to CM11 as it is less likely to freeze and runs smoother over all. I cant figure out though how to set the CPU gouverneur to performance. It just changes back instanly after I clicked on it.
zoyoo said:
Regarding warranty I am pretty unlucky. It's three month over the one year period. I will stick to CM11 as it is less likely to freeze and runs smoother over all. I cant figure out though how to set the CPU gouverneur to performance. It just changes back instanly after I clicked on it.
Click to expand...
Click to collapse
- Try Kernel Adiutor: https://play.google.com/store/apps/details?id=com.grarak.kerneladiutor
- If it immediately flips back governor is not supported by rom/kernel
I found ROM Toolbox to be working fine. Seems to be pretty much the same as Kernel Adiutor.
To the touchscreen problem I would now say that it is hard to tell if it is a hard- or software issue. It does not respond correctly in situations you would expect the device getting warm (e.g. watching a movie), but on the other side locking and unlocking the screen often solves the freezes (not the broken touchscreen part though).
Hi. Can you tell me what's the situation with your device right now?
I am still using the stock rom (4.5.5.1) with an unmodified bootloader on the Thor and experiencing the same issues. It does not seem to be a real HW issue as it happens intermittently and I was not able to link it to overheating, CPU overuse, etc. Moreover, there are cases when only parts of the display are not taking taps, and these are not wired regions. E.g. the back button is not working, while the home reacts, regardless of the orientation. Then after some rotation events or standby-awake cycles it gets back to normal for a while.
One of my ideas was to go for CG or the Nexus rom, but your case shows that it can still happen there.
I'd expect now something on the software side, though, at really lower levels. (Kernel / driver hiccups, irq handling issues, etc.) Do you have any idea how to track down what could go wrong?