Atrix shutting down (or freezing) - Atrix 4G Q&A, Help & Troubleshooting

I have CM 7.2 installed with CWM Touch Recovery.
My phone has about 1 year and since a few weeks ago I started to find my phone off or totally unresponsive (same as off, I can't say).
The only way to get it back is remove the battery and try several times to put it back while holding the power button down.
Sometimes it doesn't even work and I have to try about 20 times or more.
The phone is not hot and it happens (at least 100% of times 'til now) when is asleep and not during CPU "hard work".
I was wondering if someone has experienced this behaviour and hopefully found a solution.
Thanks

I believe you are experiencing the dreaded Sleep of Death.
If possible, try to flash a new ROM and see if it happens. If it continues, try to go back to stock and see if it still continues because if that's the case then its a hardware problem.
Sent from that Atrix.

tatperson said:
I believe you are experiencing the dreaded Sleep of Death.
If possible, try to flash a new ROM and see if it happens. If it continues, try to go back to stock and see if it still continues because if that's the case then its a hardware problem.
Sent from that Atrix.
Click to expand...
Click to collapse
Thanks for your reply.
I had some reboots trying CM9 and CM10 so I went back to CM7.2 which is great.
I then noticed that reboot didn't worked anymore (e.g. going to recovery mode caused sleep to death not restarting the phone).
Since a few days ago I started to experience the "sleep to death" and so I tried to flash a clean Neutrino to fix a potential SW issue.
The SOD frequency was even higher and the difficulty to restart the phone even more.
I want back again to CM7.2 and now I still have the problem but "only" a few times a day.
I believe is an hardware issue but I have no warranty anymore and so I have no idea how much I would pay to get new hardware components...
It's a pity, I was quite happy about everything else and going to stay with it for a long time (also thanks to XDA and Cyanogen Developers).
Cheers,
Max

tatperson said:
I believe you are experiencing the dreaded Sleep of Death.
If possible, try to flash a new ROM and see if it happens. If it continues, try to go back to stock and see if it still continues because if that's the case then its a hardware problem.
Sent from that Atrix.
Click to expand...
Click to collapse
...since this morning, the phone is not turnig on anymore... at this point I believe is an hardware issue or at least I can't fix by flashing into recovery mode while is not booting at all.
Any advice?
Thanks

maxi2570 said:
...since this morning, the phone is not turnig on anymore... at this point I believe is an hardware issue or at least I can't fix by flashing into recovery mode while is not booting at all.
Any advice?
Thanks
Click to expand...
Click to collapse
By that you mean that the green led does not even light up when you try to switch on? Oh dear.. Might be a damaged Motherboard...
Sent from that Atrix... Motorola, where's my ICS?!

tatperson said:
By that you mean that the green led does not even light up when you try to switch on? Oh dear.. Might be a damaged Motherboard...
Click to expand...
Click to collapse
Exactly.. a few days ago I was able to reanimate the phone by trying several time to reinsert the battery while holding the power switch on.
After a few time, the phone was eventually booting.
Since this morning though, code blue... the seems to be dead.
The only life sign is when, 1 time out of several, I connect USB cable to the phone and the led turns green (fixed). That's it..
It stays green even if I disconnect the cable (battery should be charged) until I remove the battery.
I think this is pretty much every symptom I noticed, here for sharing.
Max

maxi2570 said:
Exactly.. a few days ago I was able to reanimate the phone by trying several time to reinsert the battery while holding the power switch on.
After a few time, the phone was eventually booting.
Since this morning though, code blue... the seems to be dead.
The only life sign is when, 1 time out of several, I connect USB cable to the phone and the led turns green (fixed). That's it..
It stays green even if I disconnect the cable (battery should be charged) until I remove the battery.
I think this is pretty much every symptom I noticed, here for sharing.
Max
Click to expand...
Click to collapse
Those events from a few days ago (when you were still able to turn it on by performing battery acrobatics) should have been a red flag for you - sadly your phone was dying.
Seems now it's officially dead. Not much more you can do. You can take it to a service center, see if they can do anything, but don't hold your breath.

ravilov said:
Those events from a few days ago (when you were still able to turn it on by performing battery acrobatics) should have been a red flag for you - sadly your phone was dying.
Seems now it's officially dead. Not much more you can do. You can take it to a service center, see if they can do anything, but don't hold your breath.
Click to expand...
Click to collapse
I'm going to Motorola Service tonight, I'll share the result hoping that it may help someone else to avoid to brick the phone.
Thanks anyway for you interest, I love Internet for making possible to share even these little experiences with someone I most likely will never see in my life.
Max

Related

[Q] Phone will not turn on NEED HELP PLEASE

Hi I just recently bought an HTC HD2 and I got it used. I checked out the phone pretty well and it worked fine when I purchased it. I got home and the battery was dying and eventually died before I got a chance to charge it. So I left it on the charger, the LED light came on and was flashing as if it was charging so I went out for a bit. Once I came back I noticed the LED wasn't on anymore so I tried to start up the phone and the phone wouldn't turn on. I took out the battery and put it back in still nothing. I've even tried using a different battery and still have the same results. I talked to T-mobile and they said to try going into boot mode by powering up holding both volume keys and the power button and I cant get it to start up at all. Anyone have any ideas as to what could be wrong?
knowgood said:
Hi I just recently bought an HTC HD2 and I got it used. I checked out the phone pretty well and it worked fine when I purchased it. I got home and the battery was dying and eventually died before I got a chance to charge it. So I left it on the charger, the LED light came on and was flashing as if it was charging so I went out for a bit. Once I came back I noticed the LED wasn't on anymore so I tried to start up the phone and the phone wouldn't turn on. I took out the battery and put it back in still nothing. I've even tried using a different battery and still have the same results. I talked to T-mobile and they said to try going into boot mode by powering up holding both volume keys and the power button and I cant get it to start up at all. Anyone have any ideas as to what could be wrong?
Click to expand...
Click to collapse
When battery is charging the LED does not flash. Normally it just lights in orange. Are you sure that the second battery you used was well charged? Take a tester and measure the voltage on the battery pads - it must show some 3.8 volts. You may check also if your battery is charging on some other phone to confirm that it is healthy before to decide that phone is dead.
warranty...
DN41
DN41 said:
warranty...
DN41
Click to expand...
Click to collapse
deffinately, dont even bother messing with it, get it changed.
knowgood said:
I talked to T-mobile and they said to try going into boot mode by powering up holding both volume keys and the power button
Click to expand...
Click to collapse
just shows what tmo customer support know, , , thats a hard reset they've described, not entering bootloader.
Ok so on my lunch break I went to the t-mobile store and told them my problem, for some reason they were able to get my phone to somewhat charge and start up. So its for sure the battery. I have no idea why the secondary battery I used had no effect on the phone. After work I'm going to go find a new battery and hopefully this will solve the problem. I'll keep you guys posted.
winner!
.....

Galaxy s2 won't shut off

Just rooted, overclocked, now when i power off it simply turns on 2 sec after.
How come? Anyone know?
Reflash your kernel, see if it continues.
seshmaru said:
Reflash your kernel, see if it continues.
Click to expand...
Click to collapse
Just did with odin and tried to power off again, it turns on.
Any other ideas?
Pulled my battery to shut it off.
Started the phone, shut it off, and it stayed off. Weird!
Thanks for your help.
its not off, it's underclocked so low it can't even wake up the screen, higher your min clock speed to 600 and see if it still happens, of try removing setcpu or that other one that starts with a T.. whichever you use
Sent from my GT-I9003 using XDA App
stephaneseguin00 said:
Just rooted, overclocked, now when i power off it simply turns on 2 sec after.
How come? Anyone know?
Click to expand...
Click to collapse
I have the same problem, instead of switching off it just reboots, even if I power off from recovery.
What kernel are you using. I'm using Ninphetamine 2.0.5, with VillainROM 2.4.2, with Black Android Theme.
I'd rather not pull the battery, after seeing how flimsy the battery cover when I put it on first, I decided I'd try to avoid fiddling with it if at all possible
ZagatoDB7 said:
I'd rather not pull the battery, after seeing how flimsy the battery cover when I put it on first, I decided I'd try to avoid fiddling with it if at all possible
Click to expand...
Click to collapse
I was a bit shocked by the battery cover when I first got it, but look how wrong we were...
ZagatoDB7 said:
I have the same problem, instead of switching off it just reboots, even if I power off from recovery.
What kernel are you using. I'm using Ninphetamine 2.0.5, with VillainROM 2.4.2, with Black Android Theme.
I'd rather not pull the battery, after seeing how flimsy the battery cover when I put it on first, I decided I'd try to avoid fiddling with it if at all possible
Click to expand...
Click to collapse
Well let me tell you about a little secret: if you hold the power button for 10 seconds the phone will shutdown instantly no matter what.
I have the same problem too, it's very frustrating...
seshmaru said:
Well let me tell you about a little secret: if you hold the power button for 10 seconds the phone will shutdown instantly no matter what.
Click to expand...
Click to collapse
Doesn't work: it turns off, stays off for 2 seconds en boots up again.
I got same problem. Never flashed, never rooted. Got original 2.3.3.
I think I#ll try to flash it to fix it.
got a similar problem. probably not related. after unplugging it from a full charge, the phone kept making the "USB connected" sound. when turned off, it would do one of two things: display the big battery charging indicator while flashing the overheat indicator or turn itself back on.
while powered on, the battery icon will change from charging to not charging. I checked the USB socket and doesn't seem to be malfunctioning and there isn't anything shorting out the contacts. so far now, the battery level is at 87 percent after 48 minutes not in use. and now it's not making the sound anymore. I suppose the battery is malfunctioning.
lotacus said:
got a similar problem. probably not related. after unplugging it from a full charge, the phone kept making the "USB connected" sound. when turned off, it would do one of two things: display the big battery charging indicator while flashing the overheat indicator or turn itself back on.
while powered on, the battery icon will change from charging to not charging. I checked the USB socket and doesn't seem to be malfunctioning and there isn't anything shorting out the contacts. so far now, the battery level is at 87 percent after 48 minutes not in use. and now it's not making the sound anymore. I suppose the battery is malfunctioning.
Click to expand...
Click to collapse
I got a mixed-up thing of the issues on this topic..
When I take off the power socket, the symbol that shows "charging" remains there, and also, it is completely impossible to turn off the phone..
Whenever I turn it off, hard, or standard mode, it turns on again after 2 seconds..
And even if I remove the battery, I put it on again, and then it's back on in 3 sec....
Uh, and when I plug the charger in, when the battery is completely discharged, I have to take it out and back in , several times, before anything appears on screen, and even when it does, there is a temperature warning sign , and a yellow one which usually appear...
I'm getting very frustrated since I just paid 5000 nok (920 USD) for this phone..
And while I really begun to like Android, I guess I'll have to switch back to iPhone with a 4S, or to some better android device, since yes, the gs2 is cool , but I can't stand such issues, since I do run business things, and the phone is of vital importance for me, and not just a console/browsing crap.
Has anyone got any solution on this issue?
It would be crap if I had to send it to service, since it would take a lot of time, and I would have then to buy another temporary phone in the meanwhile...
PLEASE, HELP!
I had this problem, i cleaned the USB port out but that didn't stop it, but i think it helped. I then drained the battery to nothing and it has now stoppped. It's a battery problem, as it didn't switch off like it does when it hits low battery it just died. The battery readings were also inacurrate and every now and then it would do a weird thing like flashing it was charging, but it wasn't. I tried software etc.. and clean wipe before i tried the hardware, so it wasn't the rom i was running. I think the battery is on it's way out, so I've bought a new one.
parker7 said:
I had this problem, i cleaned the USB port out but that didn't stop it, but i think it helped. I then drained the battery to nothing and it has now stoppped. It's a battery problem, as it didn't switch off like it does when it hits low battery it just died. The battery readings were also inacurrate and every now and then it would do a weird thing like flashing it was charging, but it wasn't. I tried software etc.. and clean wipe before i tried the hardware, so it wasn't the rom i was running. I think the battery is on it's way out, so I've bought a new one.
Click to expand...
Click to collapse
Did this actually help? I had all the symptoms everyone has been describing and sent it to Samsung for repair. Their response was that the phone was stuck trying to download a PRL update, but as soon as I got the phone back from them and charged my battery to 100%, removing the phone from the charger caused everything to start again. I'm not entirely sure it is the battery, but have no other ideas.
USB charging port is dead.
Buy a new one on ebay and replace it.
http://youtu.be/sBtEz6sWzZY
erredsha the
Hi all.
Had similar problems about one month after getting my s2. I have unlocked sim card, rooted it and flashed some kernel, shyah i think. And left it with stock rom (Android 4.0). As it was under warranty i reverted completely to stock and took it to the carrier. After one day got it back but they said it had no problem. The fact is that i could in fact turn it off again. After a few days it was back so i flashed a custom rom (resurrection remix at that time) and never had it again.
Now I'm with alliancerom and apolo kernel for a few months and never had it again.

Battery will not charge due to high/low temperature (not a battery defect)

Hey there,
I have my Vibrant for a good year now since it came out pretty much. Last week it just stopped charging out the blue. The battery is completely empty and shows a thermometer with a warning sign and stops charging seconds after its plugged in. So I assumed it might be a battery malfunction and I got my spare battery in as soon as I came home and tried charging - same problem. I think it is highly unlikely that both batteries fail at the same time. Therefore, I assume there is something wrong with the temp sensor in the phone. I saw a few people have a similar problem with the epic 4G, but the discussion got really side tracked by other issues. My phone is rooted, but I was running stock froyo, so that shouldn't be the problem or should it?
I just wanna know if anybody had the same problems and if there is a quick solution, I google and forum searched a while but as soon as you throw in the term battery it gets spammed with battery life discussions.I just checked my files I have on the phone, apparently I have the premium insurance - does that mean I just can go to the next Tmo store and get a replacement? Any feedback is greatly appreciated.
Phill
Well for your problem, i suggest you try a different rom and see if the problem persists... maybe its a bug
And as for insurance, you mail the phone in and pay a deductible, which should be like 135$ or so. They send you a refurb.. or if you say it wus lost, you dont have to mail in phone
Sent from a cell tower to the XDA server to you.
thanks for the quick reply. Is there a way to reflash without a battery?
I don't see it as a bad thing. If your phone gets too hot and keeps charging that's going to burn something inside. When my phone won't charge I know I have let it down. So it can cool down. But to fix your problem reboot the phone. You can keep charging it after it boots up
Sent from my SGH-T959 using Tapatalk
pro1st said:
thanks for the quick reply. Is there a way to reflash without a battery?
Click to expand...
Click to collapse
As long as your phone can run successfully for a couple minutes, i dont see why not
Sent from a cell tower to the XDA server to you.
Mine did something similar. I picked it up after putting it on the charger. It was hot and would not come on. I unplugged it and let it cool off for a while and it cleared up.
I got that message once...
Vibrant was in a car dock, with power.
It was *HOT* out and sun was hitting the back of the unit. (A/C on of course)
Google Navigation was running (display brightness max)
Google Listen was running
Bluetooth was passing music to a speakerphone
When I run the phone with that setup, the charger can't even keep up with the phone power needs. The battery level slowly drops. No question the phone is working hard.
This was a true heat issue... I removed the charger and turned off the display to let it cool off a bit. (I was almost home).
So the question again, is your phone hot or is it a false reading?
Robert
Hey,
I am sorry I didn't clarify the actual battery temp. It is normal - so its neither in the sun or in a too cold spot when I try charging it. The phone probably runs for one for a few seconds before turning off so there is no chance of the battery stats wipe. I think I will try to find an external charger and try to charge the batteries this way to have enough juice for flashing a new rom. Thanks for all the replies!
Does it charge the battery with the phone off? If not, I don't think a new ROM will help.
Hey there! Wondering if you got around to solving this. I've got a Vibrant doing the same exact thing. Battery being cool it sais that is overheating. Did changing the ROM solved it or not?
c0olcast said:
Hey there! Wondering if you got around to solving this. I've got a Vibrant doing the same exact thing. Battery being cool it sais that is overheating. Did changing the ROM solved it or not?
Click to expand...
Click to collapse
Sorry for resurrecting an old thread, but a resolution never seemed to be made here. Has anybody found a fix to this?
As of yesterday, my wife is having the same issue with my old Vibrant phone which she now uses. It's flashed with Bionix V 1.3.1 and Tigerblood overclock to 1.2ghz. This could be the issue, the Tiger Blood overclock, but I'm not sure. I'm out of the country for three weeks and currently she's left with a dud of a phone that keeps giving her the temperature warning in the triangle when plugged in while the phone is powered off followed by it stop charging. When she turns it on, she gets to the SD card check and then the phone completely freezes. Once in a while it's able to stay on for a minute or so before freezing, but more often than not the phone does not fully turn on and just goes frozen after a few seconds, sometimes at the Tigerblood logon screen before making it to the desktop. Me being 4000 miles away doesn't make it easier to help her but I've recommended she leave the phone unplugged, battery out for the night to see what happens. I also told her to take off her silicon case thinking maybe that has something to do with the overheating. Well after 7 hours of her letting it sit to cool off like that, with the case off, she plugged it back in and is having the same issues as yesterday. Absolutely no progress made. One of her colleagues said she should try leaving the phone in rice confused:) so she's giving that a go and another guy in a phone shop who she went to for advice after work said that the motherboard might need replacing. I'm convinced all it needs is to have the Tigerblood removed or reflash a rom onto it but there's really no knowing unless I have it in my hand.
Is there any quick fix to this problem without having to do all that? Surely there must be a way to charge the phone without it heating up and freezing up. She's tried plugging it into different rooms, on her laptop, etc, none seem to get rid of the temperature problem. I've had the phone since August 2010 and never had any issues with it. I also never once saw that temperature error message so was taken aback when she showed me it over skype. I just upgraded to the S3 and gave her the phone 2 weeks ago, but surely it shouldn't just die out just like that? Thought the Vibrants were made tougher than that?
Any help would be greatly appreciated. Much thanks in advance
Its most probably a kernel issue or a bug in the rom; so the only way to find out is to flash another kernel/rom..
P.s Vibrants are rock solid
Sent from my SGH-T959 using xda app-developers app
Update- Phone doesn't even turn on anymore, no signs of life
danny_extremex said:
Its most probably a kernel issue or a bug in the rom; so the only way to find out is to flash another kernel/rom..
P.s Vibrants are rock solid
Sent from my SGH-T959 using xda app-developers app
Click to expand...
Click to collapse
Will be looking into reflashing another kernel/rom when I get home in a few weeks time, but it must be noted that the phone has been showing no signs of life for the last few days now. After letting it sit out for 7 hours on the first night, battery out and everything, she went to plug it in the following morning and this time absolutely no notification came up. Not even a lighting up of the phone or anything. No signs of life at all. Every time she hit the power button nothing occurred. The phone still heats up and after a few minutes while plugged in and gets very hot to the touch again but no matter how many times she attempts to turn it on, nothing happens.. She's tried plugging it into her computer via usb, into electric sockets in other rooms, even in the bathroom in one of the 115 volt electric shaver outlets in the bathroom (we live in the UK currently), and none of these ideas worked. Still no signs of life. It has been this way for three days now and is frustrating as I can offer no advice to her to get the phone to turn on anymore.
What on earth can be the problem? Has this happened to anyone before? And is there a fix to this or can we consider the phone to be a paperweight at this point?
polosprt009 said:
Will be looking into reflashing another kernel/rom when I get home in a few weeks time, but it must be noted that the phone has been showing no signs of life for the last few days now. After letting it sit out for 7 hours on the first night, battery out and everything, she went to plug it in the following morning and this time absolutely no notification came up. Not even a lighting up of the phone or anything. No signs of life at all. Every time she hit the power button nothing occurred. The phone still heats up and after a few minutes while plugged in and gets very hot to the touch again but no matter how many times she attempts to turn it on, nothing happens.. She's tried plugging it into her computer via usb, into electric sockets in other rooms, even in the bathroom in one of the 115 volt electric shaver outlets in the bathroom (we live in the UK currently), and none of these ideas worked. Still no signs of life. It has been this way for three days now and is frustrating as I can offer no advice to her to get the phone to turn on anymore.
What on earth can be the problem? Has this happened to anyone before? And is there a fix to this or can we consider the phone to be a paperweight at this point?
Click to expand...
Click to collapse
Some kernels require a certain amount of power to fully boot the phone up and will not charge until it has 5% battery or so. I personally think her battery may be unable to hold a charge or like I said before it doesn't have enough juice to boot the phone because of the kernel. There is a way to charge the battery with the phone off. You can use ANY kind of usb cord, I used an old printer usb cable when I had to do this. All you do is cut off the side that is not usb and strip the positive and negative wires(red and black), then place the stripped wires on the positive and negative connectors on the back of the phone and insert the battery (make sure it's a snug fit). Plug the usb end into your pc and charge the battery that way, DO NOT let charge for over 2 minutes at a time. Wait five minutes and do it again if you have to. If she gets it to boot up, I would definitely flash a new kernel first to see if thats how the problem originated.
Sent from my SGH-T959 using xda premium

[Q] Evo 3D doesn't turn on

Hey guys.
I have a problem with my HTC EVO 3D. I've been using it for a year and everything was fine until yesterday. I was playing Real Racing 3 when my phone suddenly restarted and then turned off before I could enter my PIN code and didn't boot up. I thought that it might have overheated or it was some crash or something, I put the phone to charging and it easily turned on (I must mention, that there were about 70% battery left). I charged my phone and didin't use it whole afternoon. In the evening, I was trying to unlock my phone (with about 70% of battery) when suddenly the same happened again - the phone restarted and before entering PIN code turned off at all. After that I wasn't able to boot my phone.
I tried charging it with original HTC AC charger and also using my laptop and even a car charger, but nothing changes.
When the phone is not plugged in to charging, it doesn't show any signs of being alive. I tried pressing volume down/up/camera buttons + power on button, taking off the battery for about an hour, charging the phone for ~6 hours. Nothing works.
However, I realised that when I connect the phone to my laptop, there is a 'new device is connected' sound, but I am not able to access my memory card or do something else. Also, when the phone is charging, the red charging light is on, which after a few hours turns to green and after some more time disappears at all. When trying to turn on the device while it is charging the red light disappears as soon as the power button is released ant comes back after about 20 seconds.
Sorry for such long story and for my bad English. I am very disappointed. I still have a warranty, but I dont want to take the phone there, because the fixing lasts at least 2-3 weeks and also since I'm unable to boot my phone, there are a lot of my personal information in it, such as passwords,messages, bookmarks and so on, left.
So, is there anything I could do or should I take my phone to service?
P.S. The phone is not rooted and never was. Everything is original and up to date.
shvogrius said:
Hey guys.
I have a problem with my HTC EVO 3D. I've been using it for a year and everything was fine until yesterday. I was playing Real Racing 3 when my phone suddenly restarted and then turned off before I could enter my PIN code and didn't boot up. I thought that it might have overheated or it was some crash or something, I put the phone to charging and it easily turned on (I must mention, that there were about 70% battery left). I charged my phone and didin't use it whole afternoon. In the evening, I was trying to unlock my phone (with about 70% of battery) when suddenly the same happened again - the phone restarted and before entering PIN code turned off at all. After that I wasn't able to boot my phone.
I tried charging it with original HTC AC charger and also using my laptop and even a car charger, but nothing changes.
When the phone is not plugged in to charging, it doesn't show any signs of being alive. I tried pressing volume down/up/camera buttons + power on button, taking off the battery for about an hour, charging the phone for ~6 hours. Nothing works.
However, I realised that when I connect the phone to my laptop, there is a 'new device is connected' sound, but I am not able to access my memory card or do something else. Also, when the phone is charging, the red charging light is on, which after a few hours turns to green and after some more time disappears at all. When trying to turn on the device while it is charging the red light disappears as soon as the power button is released ant comes back after about 20 seconds.
Sorry for such long story and for my bad English. I am very disappointed. I still have a warranty, but I dont want to take the phone there, because the fixing lasts at least 2-3 weeks and also since I'm unable to boot my phone, there are a lot of my personal information in it, such as passwords,messages, bookmarks and so on, left.
So, is there anything I could do or should I take my phone to service?
P.S. The phone is not rooted and never was. Everything is original and up to date.
Click to expand...
Click to collapse
Perhaps try a new battery or take it in and have them try one. Sounds like a battery issue.
Sent from my SlimRom jb'd EVO 3D.
aqualls said:
Perhaps try a new battery or take it in and have them try one. Sounds like a battery issue.
Sent from my SlimRom jb'd EVO 3D.
Click to expand...
Click to collapse
Thanks. I took it to service. I hope they'll repair it.
I finally got my HTC back a few days ago. They changed the motherboard and I had to buy a new battery since the old one was dead and warranty for it was only a year.
But I've faced several unexpected crashes during these few days. I think 3 or maybe 4 times when I took the phone after not using it for couple of hours and tried to unlock it, the phone didn't unlock and instead turned on. I really don't like this, because if my phone turns off whenever it wants, I may be unreachable
Does anyone knows what that means and what should I do if this keeps happening?
shvogrius said:
I finally got my HTC back a few days ago. They changed the motherboard and I had to buy a new battery since the old one was dead and warranty for it was only a year.
But I've faced several unexpected crashes during these few days. I think 3 or maybe 4 times when I took the phone after not using it for couple of hours and tried to unlock it, the phone didn't unlock and instead turned on. I really don't like this, because if my phone turns off whenever it wants, I may be unreachable
Does anyone knows what that means and what should I do if this keeps happening?
Click to expand...
Click to collapse
This happens on stock rom?
MrJyrks said:
This happens on stock rom?
Click to expand...
Click to collapse
Yes, the soft has always been and is stock.
Then it must be a hardware issue. If your warranty has not expired, take it to the warranty service.
MrJyrks said:
Then it must be a hardware issue. If your warranty has not expired, take it to the warranty service.
Click to expand...
Click to collapse
Well as I said I dont want to take it there because it takes about three weeks or more till I get back my phone.. It would be the third time in two months and it really annoys me.
Couldn't this be software issue? I mean I've been reading some similiar threads and I found out that some app might be killing the phone. So I did hard reset yesterday and after that installed only well known essential apps (Google services and some others) and after that the phone didin't crash for almost two days. Unfortunately, it did turned off a few minutes ago. I've installed only 8 Ball Pool and Smart Keyboard Pro recently, so I will try unninstalling them both and let's hope the phone won't crash again. Is there any ideas what else may I do in case it doesn't work?
shvogrius said:
Well as I said I dont want to take it there because it takes about three weeks or more till I get back my phone.. It would be the third time in two months and it really annoys me.
Couldn't this be software issue? I mean I've been reading some similiar threads and I found out that some app might be killing the phone. So I did hard reset yesterday and after that installed only well known essential apps (Google services and some others) and after that the phone didin't crash for almost two days. Unfortunately, it did turned off a few minutes ago. I've installed only 8 Ball Pool and Smart Keyboard Pro recently, so I will try unninstalling them both and let's hope the phone won't crash again. Is there any ideas what else may I do in case it doesn't work?
Click to expand...
Click to collapse
Id recommend doing a factory reset on the phone and not installing any app for at least a week to confirm its not a hardware issue, but I strongly believe it is. If it fails youll have to take it to a sprint store and hope the clerk is in a good mood and give you a new phone the same day.
try a new battery
The battery is new, I had to buy it only a week ago, because the service stated that the old one was dead.

Stock device won't boot - possible power issue - PLEASE HELP!

So I have a STOCK (no nothing) Verizon Galaxy S4 that is/was up to date as of 6/23/14. I think the last OTA push was a month or so ago.
A few days ago the device rebooted on its own a few times and I had no clue what was going on, but it stabilized for a day or so. Then yesterday it shut off and would not turn back on - the battery level was at least 80%. I removed the battery and reinserted it. I did not press the power button, but the device vibrates and displays the initial boot screen for about 3 seconds before it powers back off. At least I assume it is powered off - the screen goes black and there is no sign of life. The buttons do nothing to stir its slumber. I can remove and reinsert the battery for the same results.
I've tried POWER+HOME+VOLUME UP once inserting the battery - the blue text appears at the top but again the device shuts off after about 3 seconds.
Charger plugged in shows no light. However, when plugged in, the top part of the device does becomes warm on the screen and on the back with the cover off. - It actually becomes quite warm so I removed the battery but kept it plugged in just to test and it remained very warm. Unplugged now. Also it appears that inserting the battery does nothing now - maybe it's drained.
I'm pretty certain it's a hardware problem at this point, but I have no clue where to start. Has anyone ever had this issue or come across someone that has? I can take the device apart - does anyone know where and what I should be looking for as far as a loose connection or damaged component goes? Is there an electrical component diagram out there somewhere?
Any help is much appreciated!!
Have you tried getting into download mode at all?! I know you say that it won't go into stock recovery... But if somehow it got bricked then recovery corrupt be borked as well. Least if you can get into download mode you could try a no wipe image....
Also could just be hardware related in such case I don't have experience with that so much..
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Mistertac said:
Have you tried getting into download mode at all?!
Click to expand...
Click to collapse
Yes. Same deal - it comes up for about 3 seconds... Must be a hardware issue.
tloth01 said:
So I have a STOCK (no nothing) Verizon Galaxy S4 that is/was up to date as of 6/23/14. I think the last OTA push was a month or so ago.
A few days ago the device rebooted on its own a few times and I had no clue what was going on, but it stabilized for a day or so. Then yesterday it shut off and would not turn back on - the battery level was at least 80%. I removed the battery and reinserted it. I did not press the power button, but the device vibrates and displays the initial boot screen for about 3 seconds before it powers back off. At least I assume it is powered off - the screen goes black and there is no sign of life. The buttons do nothing to stir its slumber. I can remove and reinsert the battery for the same results.
I've tried POWER+HOME+VOLUME UP once inserting the battery - the blue text appears at the top but again the device shuts off after about 3 seconds.
Charger plugged in shows no light. However, when plugged in, the top part of the device does becomes warm on the screen and on the back with the cover off. - It actually becomes quite warm so I removed the battery but kept it plugged in just to test and it remained very warm. Unplugged now. Also it appears that inserting the battery does nothing now - maybe it's drained.
I'm pretty certain it's a hardware problem at this point, but I have no clue where to start. Has anyone ever had this issue or come across someone that has? I can take the device apart - does anyone know where and what I should be looking for as far as a loose connection or damaged component goes? Is there an electrical component diagram out there somewhere?
Any help is much appreciated!!
Click to expand...
Click to collapse
If this is 100% stock phone u are looking at hardware issue of some type...
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decaturbob said:
If this is 100% stock phone u are looking at hardware issue of some type...
Click to expand...
Click to collapse
It is and I agree. Just hoping someone on here might've seen this before and know how to fix it. I may try replacing the charging port hardware to see if that solves it.
amazon com/gp/product/B00EZ6LQ76/ref=ox_sc_act_title_1?ie=UTF8&psc=1&smid=A2N7MOLQT42QNO
tloth01 said:
I've tried POWER+HOME+VOLUME UP once inserting the battery - the blue text appears at the top but again the device shuts off after about 3 seconds.
Click to expand...
Click to collapse
To boot into recovery you only need to hold the VOL UP+POWER. Once the phone vibrates let go of power but keep holding the up button. I let go once the blue text appears for about 2 seconds.
ckarrow2 said:
To boot into recovery you only need to hold the VOL UP+POWER. Once the phone vibrates let go of power but keep holding the up button. I let go once the blue text appears for about 2 seconds.
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Click to collapse
Thanks... but then it turns off after that 3rd second...
If you can't get into download mode only option left is jtag
If you don't have a warranty there are places that will jtag it. I would recommend using someone that has done it before but I would be happy to try if you want to send it to me. I have the equipment but have yet to use it. I had a hard brick and thought I was going to have to try and Jtag mine but the warranty company decided they would go ahead and replace it. Like any place else, there would be no guarantee it will work. Of course if it is a hardware issue, jtag wouldn't work.
Some repair places will test it for free. I took one in for a sound problem and wanted to check out the loud speaker. The loud speaker was fine and they didn't charge me anything.
Tulsadiver said:
If you don't have a warranty there are places that will jtag it. I would recommend using someone that has done it before but I would be happy to try if you want to send it to me. I have the equipment but have yet to use it. I had a hard brick and thought I was going to have to try and Jtag mine but the warranty company decided they would go ahead and replace it. Like any place else, there would be no guarantee it will work. Of course if it is a hardware issue, jtag wouldn't work.
Some repair places will test it for free. I took one in for a sound problem and wanted to check out the loud speaker. The loud speaker was fine and they didn't charge me anything.
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Click to collapse
Okay thanks! Yea, I'll see if I can figure out if it's a hardware problem or not. If not, then I may take you up on your offer.

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