Hi,
I have a Galaxy S3 that does not switch on, or charge. Full disclosure; I bought it second hand in full cognisance of this fact*, but I really thought it was a software glitch or something I could fix with a hard reset. The reason for this is the guy I bought it from swears blind it's not water-damaged, which I've verified by checking the moisture sensors. So, I tried a hardware reset (volume up+power button+home button) but nothing. So, does anyone know what it could be other than water-damage**?
*Yes, I'm aware it was stupid. But it was really cheap, and I have very poor impulse control. I'm like a cat, you can't dangle something like that in front of me and not expect me to pounce on it ;p
**Screen appears to be in perfect condition.
Take the battery out and look at the model number....im worried your the victim of a chinese dud!
Sent from my GT-I9300 using xda premium
Nope, it's got Samung logos and all that; it says the SSN is I9300GSMH, which as far as I'm aware is the real deal. I've also checked the IMEI, and it corresponds to a real SGS3. So what is wrong with it?
SillyQuestionTime said:
Nope, it's got Samung logos and all that; it says the SSN is I9300GSMH, which as far as I'm aware is the real deal. I've also checked the IMEI, and it corresponds to a real SGS3. So what is wrong with it?
Click to expand...
Click to collapse
May seem silly, but have you tried another battery?
That is my next move. Ordered one, hasn't shown yet. Presuming it doesn't work, what are my other options?
SillyQuestionTime said:
That is my next move. Ordered one, hasn't shown yet. Presuming it doesn't work, what are my other options?
Click to expand...
Click to collapse
Might try a usb JIG to force it into download mode
SillyQuestionTime said:
Nope, it's got Samung logos and all that; it says the SSN is I9300GSMH, which as far as I'm aware is the real deal. I've also checked the IMEI, and it corresponds to a real SGS3. So what is wrong with it?
Click to expand...
Click to collapse
As previously discussed in another thread, the chinese fakes look the real deal, all branding, samsung logos, model numbers etc match up to actual s3 devices, but the hardware is fake 540x960 display, 512mb ram etc....seriously worth looking into buddy
Sent from my GT-I9300 using xda premium
Impossible to tell unless it switches on though.
I've compared it to the (apparently) real S3 in this video, and while everything seems to match up with mine, one thing is the microSD card slot and SIM tray have weird blue windows in them, which looks a bit suspicious. Did anyone else's phone arrive with these? It looks like they're replacements.
I don't want to sound too depressing but some of us have had our phones completely die for no reason after a few months. Mine's currently at the service centre and others who have had theirs back say that the circuit board was replaced. Mine didn't get wet, or dropped, it just stopped working.
Sent from my GT-I9100 using xda premium
That *is* mildly depressing but if it comes to that I suppose all I can do is return it or sell it on as spares, try to get the money back :/ (all while hoping it *is* genuine)
(The circuit boards are really expensive to replace, also.)
Update: (like anyone's interested, but anyway) got my USB jig today, plugged it in following the method on this forum, but nothing. Not really surprised tbh.
Going to try a new battery next, but seriously doubt it'll come back to life at this stage. Thanks for the suggestions and comments anyway, and if any users have anything not covered already, just post it below. Thnx
Thought I'd update this again to report the lack of success of a battery switch....again, not really surprising.
I also need to reiterate the point that mine arrived with what looks like a replacement SIM tray/sdcard slot rig, such as those you see on eBay. I'm not sure whether to take this as suspicious or...what, and am now just ready to give up entirely on the phone. Any advice before I do this would be welcome
Do you mean those translucent blue stickers on the sim and micro sd slots? My phone came back from the service centre with these too (which definitely weren't there when I took it in)
Sent from my GT-I9300 using xda premium
SillyQuestionTime said:
Hi,
I have a Galaxy S3 that does not switch on, or charge. Full disclosure; I bought it second hand in full cognisance of this fact*, but I really thought it was a software glitch or something I could fix with a hard reset. The reason for this is the guy I bought it from swears blind it's not water-damaged, which I've verified by checking the moisture sensors. So, I tried a hardware reset (volume up+power button+home button) but nothing. So, does anyone know what it could be other than water-damage**?
Click to expand...
Click to collapse
I think your motherboard is fried.
Its happed a lot the last weeks.
Only thing you can do is go to a reparation serves center for a replacement.
Isadora said:
Do you mean those translucent blue stickers on the sim and micro sd slots? My phone came back from the service centre with these too (which definitely weren't there when I took it in)
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
I have bought a brand new unlock phone from a samsung store and have also the blue stickers.
It's normal.
Sometimes they are removed en sometimes thy leave them on.
Related
Hi All,
I just bought the Photon 4G day before night and am loving it
But I realized that camera is showing a black patch on the screen... Its there in the file even when i take snaps as well as record videos Its set there permanently (same spot). Its somewhat translucent.
Please can anyone help me out fixing it cause its disappointing me somewhat
I have attached few images to let you guys know how it looks..
Oh and I think I dont need to point out the location of this ****. Its at the same spot in all the three images. In the second pic below the androids right leg...
P.S. Tried resetting the phone to factory setting, tried removing the battery.. No warranty for the phone. Bought it from Ebay India. Its the USA Sprint phone..
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
rbeavers said:
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
I did try cleaning it. The glass is absolutely flawless. So the main sensor / chip is defective i guess. I came across people facing, if not the same, but similar issues with their Android phones. I am not sure.
I hope I see someone who could manage to fix it or I'm totally out of luck. Have to live with that ass forever lol. Hope it doesnt expand any more!!!
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
dsims7_2000 said:
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
Click to expand...
Click to collapse
I dont think it has fallen... Its absolutely without any scratches or anything anywhere.. ANd the mark looks like a tiny butterfly! lol which is kinda transparent. I tried manually makin some marks on the camera lens with a blue marker pen, but that doesnt look the same at all. it just brings a blue hue (ink color) on the image. You cant see it as a mark (spot like in this case)..
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
And about the dust thing, I really doubt..
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
androiderb89 said:
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
Click to expand...
Click to collapse
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Have you tried shaking it to see if the spot will move ??
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
I agree with farookh. If this were an SLR, I would say dust on the sensor and give you pointers on how to clean it. Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
mypenguin said:
Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
Click to expand...
Click to collapse
Read his original post last sentence. No warranty, he got it from E-Bay in India.
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
If its dust and we only have digital zoom, shouldn't the spot still remain even after zooming? why does it move outwards
And I noticed 1 more thing yesterday... When I focus the camera (specifically that point!!) towards the sun, the spot just dissolves in the light and is not visible... Same is the case when I point it towards some very bright source.
dsims7_2000 said:
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Click to expand...
Click to collapse
Its stock ROM. I tried using a couple of camera apps, but still no luck. The spot appears on all. Do these apps use the same module used by the Default camera App? If yes, is there a way to reinstall the module.
rbeavers said:
Have you tried shaking it to see if the spot will move ??
Click to expand...
Click to collapse
Lol yeah, I did try doing it. Tried tapping it hard with my nail as well, still the exact same position.
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
So you recommend me calling Motorola India customer service and do the same?
And I'm starting to love this forum slowly cause of you guys!
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
Motorola India told me that they cant help me as this phone hasnt released here. They have no hardware and software support. They want me to co-ordinate with Motorola USA.
And when I lookup my phone's IMEI on motorola, I see that it is under warranty till Oct 2012...
Do you think I can get a replacement being here in India. I have the box, the manual and the handset.
I would snail mail moto and get a RMA or something in writing.
Sent from my MB855 using xda premium
Hi guys I was having issues connecting my new SII to my att network. I checked the imei using the *#06# and it came back with the generic samsung imei of 00499010640000. When I went to check behind the battery cover it also showed the same imei printed there.
This seems shady as I know that imei is the generic samsung imei when the efs folder gets corrupted. It is worrysome to see the same imei on the back of the phone as I think this means this phone is fake or a prototype.
I bought the phone on ebay from a chinese seller and I've already been refunded my money and told to keep the device by ebay since it doesn't work and they also believe it is fake.
What are your thoughts? The phone never connects to 3g but it will connect over gprs and load pages. However it won't make calls. Very strange. By the way I've flashed stock gb ics and jb and they all work with exception of the modem.
Thanks
Can ypu post more info on this device?
Remove battery, SD and SIM card and take a picture. Also screenshot about screen and the device's box.
Sent from my digital submersible hovercraft.
f-r said:
Can ypu post more info on this device?
Remove battery, SD and SIM card and take a picture. Also screenshot about screen and the device's box.
Sent from my digital submersible hovercraft.
Click to expand...
Click to collapse
Here is the battery label and the device information. Any help would be appreciated.
Looks like a legit I9100 phone to me.
Post more pics and let"s check it out.
Sent from the little guy
Wrong, My bad
inurb said:
Here is the battery label and the device information. Any help would be appreciated.
Click to expand...
Click to collapse
Interesting... This is a second time someone is posting a photo of this design (battery terminals on the left side, SD card is by the SIM, antenna connector is in a different place) that doesn't look like the "standard" i9100. And both times there are questions about the IMEI...
This is the other topic: http://forum.xda-developers.com/showthread.php?t=2151566
If it's a knock off it's a good knock off.
Tha IMEI sure looks bogus.
Sent from the little guy
gastonw said:
If it's a knock off it's a good knock off.
Click to expand...
Click to collapse
It sure looks like it, but the IMEI in this case is most definitely not the valid production one...
inurb said:
Here is the battery label and the device information. Any help would be appreciated.
Click to expand...
Click to collapse
could we have a full front and back pic??
Yeah, it's generic.
Sent from the little guy
Bro the imei is fake http://www.imei.info
gastonw said:
Yeah, it's generic.
Sent from the little guy
Click to expand...
Click to collapse
This was meant for the post above yours.
Sent from the little guy
Is there any way I can restore the original good imei of this phone in order to make the phone work? Or is this just a knock off phone that will never function?
Thanks
Jgjd691995 said:
could we have a full front and back pic??
Click to expand...
Click to collapse
Here's a back pic the front looks like an original s2 as well. Flash was too shiny for the front pic to come out clear.
I don't think it's a knock off, looks legit.
Sent from the little guy
gastonw said:
I don't think it's a knock off, looks legit.
Click to expand...
Click to collapse
It doesn't have to be a knock-off... But it could be some sort of a prototype or a development model. There is no way in hell this phone is from a regular production run - not with the IMEI sticker like this. And the hardware design differences are quite significant from a standard i9100. True, all manufacturers always leave their options open to change the specs or design without notice, but how many people have actually seen this variant IRL or even on the photos? "Fake" or not, this is definitely an oddball...
Could this be the chinese variant of the gt i 9100?
kt-Froggy said:
It doesn't have to be a knock-off... But it could be some sort of a prototype or a development model. There is no way in hell this phone is from a regular production run - not with the IMEI sticker like this. And the hardware design differences are quite significant from a standard i9100. True, all manufacturers always leave their options open to change the specs or design without notice, but how many people have actually seen this variant IRL or even on the photos? "Fake" or not, this is definitely an oddball...
Click to expand...
Click to collapse
True.
inurb said:
Could this be the chinese variant of the gt i 9100?
Click to expand...
Click to collapse
Don't think so.
Sent from the little guy
So what do I do now with a GSII that can't connect to a GSM network? Do I just have an mp3 player now? lol
Is it possible to fix this phone?
You could but you won't, it's not strictly legal.
You've been refunded so keep that device and do whatever you want with it, who knows, maybe you'll need some parts one day.
Now focus on getting an I9100, the real thing
You could also contact samsung and see what they have to say about a what-is-seems-to-be legit I9100 with a generic IMEI (Branded under the battery).
Sent from the little guy
I don't remember seeing this in the review pics, but mine has a sticker with the serial number on the back of the phone. Is this on all of them?
krayziejoe said:
I don't remember seeing this in the review pics, but mine has a sticker with the serial number on the back of the phone. Is this on all of them?
Click to expand...
Click to collapse
Yes. DONT EVER TAKE IT OFF!!!!!!!!!
(just kidding)
Well I gotta exchange my phone because of a few dead pixels, otherwise I would peel it off.
krayziejoe said:
Well I gotta exchange my phone because of a few dead pixels, otherwise I would peel it off.
Click to expand...
Click to collapse
yeah theirs a sticker in the box with the info on it too, for return purposes. I peeled mine off and put it on the sim card - card.
that's the info they want for activation.
IMEI
clsA said:
yeah theirs a sticker in the box with the info on it too, for return purposes. I peeled mine off and put it on the sim card - card.
that's the info they want for activation.
Click to expand...
Click to collapse
Yeah, I was thinking it's not a good idea to have your IMEI hanging out there.
doxy-LS said:
Yeah, I was thinking it's not a good idea to have your IMEI hanging out there.
Click to expand...
Click to collapse
For people who throw all that stuff away, boxes and everything, that is the only way to get your phone's info if you can't turn it on. I don't like it there either, but I'm keeping it on. I have a case on my phone so it's not like I see it.
whitetiger_0603 said:
For people who throw all that stuff away, boxes and everything, that is the only way to get your phone's info if you can't turn it on. I don't like it there either, but I'm keeping it on. I have a case on my phone so it's not like I see it.
Click to expand...
Click to collapse
Ive returned dead HTC Ones that wouldnt even turn on, so they couldnt get the imei. They have your IMEI number on file and will not deny warranty because you peeled the sticker off. Its of the poorest quality and was never meant to stay on. It will be unreadable after even light use. It will curl up and come off.
yes,all of the one like this,but i think it is not a good idea .
nattoleon said:
yes,all of the one like this,but i think it is not a good idea .
Click to expand...
Click to collapse
I peeled mine off and stored it on a safe location. It bothers my eyes when looking at the device lol
If it's like the one x.... Your imei is on your sim card tray as well
Sent from my HTC One X using xda premium
There is a spare version of the sticker in the box. I took the one on the phone off already and saved the other one.
nugzo said:
Ive returned dead HTC Ones that wouldnt even turn on, so they couldnt get the imei. They have your IMEI number on file and will not deny warranty because you peeled the sticker off. Its of the poorest quality and was never meant to stay on. It will be unreadable after even light use. It will curl up and come off.
Click to expand...
Click to collapse
That's cool for you dude. I never said they'd you warranty for peeling the sticker off. But there are times you're IMEI is needed for troubleshooting. They don't keep that info stored on file for you, or else CS would never ask for it like say..when you request a SIM unlock. If you peel it off, that's your prerogative. Again, if you have a cover on your phone, it really won't matter, now will it?. It's ugly, yes. They could have made it clear. But it does serve a very important purpose.
Anyways, I didn't know a sticker needed to be of utmost quality. It's a sticker for crying out loud. What do you expect? It to be etched in gold?
You can also see your imei number in settings, about phone. Sticker is unnecessary. Remove at will. Bootloader also contains the sticker info.
Sent from my Inspire 4G using xda app-developers app
c5satellite2 said:
You can also see your imei number in settings, about phone. Sticker is unnecessary. Remove at will. Bootloader also contains the sticker info.
Sent from my Inspire 4G using xda app-developers app
Click to expand...
Click to collapse
Again, that's all great, IF you can turn on your phone or access boot loader, like I said earlier.
whitetiger_0603 said:
Again, that's all great, IF you can turn on your phone or access boot loader, like I said earlier.
Click to expand...
Click to collapse
What about the fact that it's engraved into the sim tray? Or are you concerned about the scenario that you need to call for support and your phone won't power on and they have no record of your IMEI and your sim tray is missing? I'm sure that happens a lot.
beaups said:
What about the fact that it's engraved into the sim tray? Or are you concerned about the scenario that you need to call for support and your phone won't power on and they have no record of your IMEI and your sim tray is missing? I'm sure that happens a lot.
Click to expand...
Click to collapse
Now the engraved in the Sim Tray bit I did not know. No need to be snarky. Don't get pissed cause I made a valid argument. The sticker is there for a reason and not everyone thinks to keep their packaging. Hell I'd plan on throwing mine away like i always do but this stuff actually comes with defective device stickers and such so I guess it is worth keeping. For now. I'm not saying don't take it off. I'm not saying you'll get penalized. Hell this is the first phone iIve ever had that doesn't allow for battery removal. I just came from the LG Mytouch, and before that the HTC MyTouch and G1. You know, the original Android phones to hit the market ( the latter 2). Jesus,
whitetiger_0603 said:
Now the engraved in the Sim Tray bit I did not know. No need to be snarky. Don't get pissed cause I made a valid argument. The sticker is there for a reason and not everyone thinks to keep their packaging. Hell I'd plan on throwing mine away like i always do but this stuff actually comes with defective device stickers and such so I guess it is worth keeping. For now. I'm not saying don't take it off. I'm not saying you'll get penalized. Hell this is the first phone iIve ever had that doesn't allow for battery removal. I just came from the LG Mytouch, and before that the HTC MyTouch and G1. You know, the original Android phones to hit the market ( the latter 2). Jesus,
Click to expand...
Click to collapse
I'm not "pissed" nor "snarky", you did not make a "valid argument", and I'm not Jesus.
beaups said:
I'm not "pissed" nor "snarky", you did not make a "valid argument", and I'm not Jesus.
Click to expand...
Click to collapse
Those of us with rooted Evita devices with s-off might disagree.
Mine never came with a sticker on the back.
Guys I seriously doubt they put that sticker there expecting people would keep it on. If it was a required thing for warranty or whatnot they probably would have put it towards the bottom on the phone so it didn't stick out like a sore thumb like it does now. It's safe to remove. Like others have said it's in other places and even has an extra sticker in the box that states it's for warranty purposes
Hi
So my ultra was on 40% when i took it off the wireless charger(magnets) and turned it off for the night. when i tried to turn it on it simply didnt do anything. tried the power + vol+ combination but vibrates a few times and thats it. tried to charge it but it shows the red led for a bit then blinks a few times and thats it. no matter what i try to do with it it simply doesnt want to turn on at all......
Pls help to figure it out if there is any hidden secret trick to make it run again....i can even put it on ebay since my data is on it :/
Thank you
knova15 said:
Hi
So my ultra was on 40% when i took it off the wireless charger(magnets) and turned it off for the night. when i tried to turn it on it simply didnt do anything. tried the power + vol+ combination but vibrates a few times and thats it. tried to charge it but it shows the red led for a bit then blinks a few times and thats it. no matter what i try to do with it it simply doesnt want to turn on at all......
Pls help to figure it out if there is any hidden secret trick to make it run again....i can even put it on ebay since my data is on it :/
Thank you
Click to expand...
Click to collapse
did you connect the charger the correct way?
blueether said:
did you connect the charger the correct way?
Click to expand...
Click to collapse
ok lets clear some stuff......this is my 30+ phone in the past 10 years so i know how to use thing ok ? also as far as i know you should not be able to plug the charger in the other way.........
Have you tried charging the phone with the regular micro USB port charging and leave it for some time. Also try pushing the red reset button underneath the right flaps beside the Sim tray.
bushako said:
Have you tried charging the phone with the regular micro USB port charging and leave it for some time. Also try pushing the red reset button underneath the right flaps beside the Sim tray.
Click to expand...
Click to collapse
yes left it on the charger but after a bit it starts flashing red and nothing next time it only flashes red for a bit then nothing....red hard reset button does nothing either :/
knova15 said:
ok lets clear some stuff......this is my 30+ phone in the past 10 years so i know how to use thing ok ? also as far as i know you should not be able to plug the charger in the other way.........
Click to expand...
Click to collapse
Yes, lets clear some stuff up, Ive seen too many xperia's killed with cheap connectors turned the other way to count... Are you really sure you didn't connect it incorrectly?
red flashing LED is a common symptom of killing the charging
blueether said:
Yes, lets clear some stuff up, Ive seen too many xperia's killed with cheap connectors turned the other way to count... Are you really sure you didn't connect it incorrectly?
red flashing LED is a common symptom of killing the charging
Click to expand...
Click to collapse
why are you trying to keep coming up with something crap like that ? you dont even worth a reply....i guess you didnt even fully read my original post BUT lets make life easier :
No it was always used as it should be it was working fine since i had it and yes it was ok when i turned it OFF and never came back on suddenly
Does it get recognized by your pc in fastest mode or flashmode? If not then according to what I've been reading about other xperia devices it's time you send it in to the service center.They've termed it the LED light of death.
knova15 said:
... you dont even worth a reply...
Click to expand...
Click to collapse
You are correct, not worth my time.
I guess over 1000 thankyous and 2 and a half K posts means jack when it comes to XDA, I'll remember that next time I suggest something that I've seen happen
blueether said:
You are correct, not worth my time.
I guess over 1000 thankyous and 2 and a half K posts means jack when it comes to XDA, I'll remember that next time I suggest something that I've seen happen
Click to expand...
Click to collapse
So I should be happy for you to ask me the most blond question about the charger cos u got a lot of thank you? Great…..
Next time ask it simply : did work without any issues before ? are you new to this smartphone stuff ? right away you can determine if you talk to a blond or an older person who is into changing the roms on 99% of his/her phones like clothes. This is the 2nd phone I never touched or rooted as I didn’t need to.
So to finish this off topic thanks for your reply !
And bushako :
Thanks will have a talk with sony tomorrow morning. Im even ok to sell it as for parts on ebay but if someone can retrieve it my data is still on it in offline mode till he/she connects to the net with it :/
What is wrong with you?
knova15 said:
ok lets clear some stuff......this is my 30+ phone in the past 10 years so i know how to use thing ok ? also as far as i know you should not be able to plug the charger in the other way.........
Click to expand...
Click to collapse
knova15 said:
why are you trying to keep coming up with something crap like that ? you dont even worth a reply....i guess you didnt even fully read my original post BUT lets make life easier :
No it was always used as it should be it was working fine since i had it and yes it was ok when i turned it OFF and never came back on suddenly
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Click to collapse
knova15 said:
So I should be happy for you to ask me the most blond question about the charger cos u got a lot of thank you? Great…..
Next time ask it simply : did work without any issues before ? are you new to this smartphone stuff ? right away you can determine if you talk to a blond or an older person who is into changing the roms on 99% of his/her phones like clothes. This is the 2nd phone I never touched or rooted as I didn’t need to.
So to finish this off topic thanks for your reply !
And bushako :
Thanks will have a talk with sony tomorrow morning. Im even ok to sell it as for parts on ebay but if someone can retrieve it my data is still on it in offline mode till he/she connects to the net with it :/
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Click to collapse
Your responses are totally uncalled for and completely disproportionate. Actually they're downright offensive. "Blond" - really?
Blueether is trying to help you with common troubleshooting practices. No one knows (or cares) who you are and what your technical expertise/background is. Even seasoned experts make common mistakes.
Not to mention that Blueether has contributed tremendously to this community. In all likelihood you have benefited from his work in some form or another. I don't think I can say the same about your profile. You were lucky he was willing to take a look at your problem.
No one owes you help. These guys are on here in their spare time with no renumeration. People like you ruin it for everyone else seeking to give/receive assistance.
Hi,
I have the same issue with my Z Ultra c6833, just the red led light when connected to the charger and pc. I dont get any responses to the buttons or any vibration when pressed. Before it died, It still powered on showing me the time and how much battery it has, around 92%. So decided to connect my magnetic charging cable to charge and waiting for the green led light meaning it's charging, but never got the green light and the Ultra never powered up again. Its on the official kitkat rom, not rooted and not a scratch, well babied. Tried charging it over night and the whole day, still just the red led light I get and computer doesn't even recognize it when it's plugged in.
Can I send it for warranty here in canada even though it's the c6833 model? Or can I send it to any service center to have it fix? And how much do you guyz think it will cause me to have it fix?
Thanks in advance for future replies.
Sent from my SM-N900W8 using XDA Free mobile app
rvnteck said:
Hi,
I have the same issue with my Z Ultra c6833, just the red led light when connected to the charger and pc. I dont get any responses to the buttons or any vibration when pressed. Before it died, It still powered on showing me the time and how much battery it has, around 92%. So decided to connect my magnetic charging cable to charge and waiting for the green led light meaning it's charging, but never got the green light and the Ultra never powered up again. Its on the official kitkat rom, not rooted and not a scratch, well babied. Tried charging it over night and the whole day, still just the red led light I get and computer doesn't even recognize it when it's plugged in.
Can I send it for warranty here in canada even though it's the c6833 model? Or can I send it to any service center to have it fix? And how much do you guyz think it will cause me to have it fix?
Thanks in advance for future replies.
Sent from my SM-N900W8 using XDA Free mobile app
Click to expand...
Click to collapse
EDIT: Information given to me below by the online Sony Rep was incorrect. See http://forum.xda-developers.com/showpost.php?p=56814703&postcount=17 for correct info.
Just talked to a Sony rep as I'm interested in buying this phone from the US and wanted to know about warranty etc. Your covered by 1 year manufacturer's but you have to send it to the centre with country of origin. I'm not sure if that means the country you bought it from (which was what I was asking because I wanted to buy it from the States) or the intended region of the phone. If your phone is under warranty (i.e. within a year of purchase) you should be able to get it fixed but you will have to mail it out of the country. If out of warranty I'm not sure -- may be able to get it fixed here.
unidentifier said:
Your responses are totally uncalled for and completely disproportionate. Actually they're downright offensive. "Blond" - really?
Blueether is trying to help you with common troubleshooting practices. No one knows (or cares) who you are and what your technical expertise/background is. Even seasoned experts make common mistakes.
Not to mention that Blueether has contributed tremendously to this community. In all likelihood you have benefited from his work in some form or another. I don't think I can say the same about your profile. You were lucky he was willing to take a look at your problem.
No one owes you help. These guys are on here in their spare time with no renumeration. People like you ruin it for everyone else seeking to give/receive assistance.
Click to expand...
Click to collapse
1st when you cant see someone (personal conversations versus typing)and the first ish help is if i used the charger the right way anyone would go nuts....In the first post i detailed as much as possible to make sure i wont get the "common" resolution options hence they were all tried and failed.
2nd yes it is great but that means he can read too just like you if you read it from the beginning. I would of been lucky if i get the right attitude from the other end too.
3rd i didnt say anyone owe me help. i searched,read,and asked when all failed. in my spare time i run non-profit help and information sites +teaching beginners for free so don't need lessons how to use my spare time. People like you who doesnt read ruin communities to be fair. Read first ask 2nd is what i do and did in the past almost 20 years since i had my 386. so go and read it again and troll somewhere else with you logic.
Thx
rvnteck said:
Hi,
I have the same issue with my Z Ultra c6833, just the red led light when connected to the charger and pc. I dont get any responses to the buttons or any vibration when pressed. Before it died, It still powered on showing me the time and how much battery it has, around 92%. So decided to connect my magnetic charging cable to charge and waiting for the green led light meaning it's charging, but never got the green light and the Ultra never powered up again. Its on the official kitkat rom, not rooted and not a scratch, well babied. Tried charging it over night and the whole day, still just the red led light I get and computer doesn't even recognize it when it's plugged in.
Can I send it for warranty here in canada even though it's the c6833 model? Or can I send it to any service center to have it fix? And how much do you guyz think it will cause me to have it fix?
Thanks in advance for future replies.
Sent from my SM-N900W8 using XDA Free mobile app
Click to expand...
Click to collapse
Hi
I been to about 50 shops nobody were able to fix it nore there was any solution online anywhere The best you can try is to sell it on eBay they will bid it over £100 easily if your screen is in mint condition.
knova15 said:
1st when you cant see someone (personal conversations versus typing)and the first ish help is if i used the charger the right way anyone would go nuts....In the first post i detailed as much as possible to make sure i wont get the "common" resolution options hence they were all tried and failed.
2nd yes it is great but that means he can read too just like you if you read it from the beginning. I would of been lucky if i get the right attitude from the other end too.
3rd i didnt say anyone owe me help. i searched,read,and asked when all failed. in my spare time i run non-profit help and information sites +teaching beginners for free so don't need lessons how to use my spare time. People like you who doesnt read ruin communities to be fair. Read first ask 2nd is what i do and did in the past almost 20 years since i had my 386. so go and read it again and troll somewhere else with you logic.
Thx
Click to expand...
Click to collapse
You're right about one thing: your posts speak for themselves.
rvnteck said:
Hi,
Can I send it for warranty here in canada even though it's the c6833 model? Or can I send it to any service center to have it fix? And how much do you guyz think it will cause me to have it fix?
Click to expand...
Click to collapse
Just to follow up. I bought a device on ebay that stated the location as Memphis. The fedex shipment is actually coming from Singapore.
I chatted with an online rep and further called Sony Canada and they both confirmed that a device under 1 year manufacturer's warranty CAN be given to a Sony Canada Service Centre. The only caveat is that they cannot give a turnaround time (it's usually 2 weeks or something) as they say they may need to get parts from abroad.
I'm not sure how much that would apply for a C6833 as it's more or less the same as the C6806.
But there you have it.
Thanks for the reply Unidentifier
When I called Sony Canada on Nov 9th, they verified my c6833 still under warranty by checking the IMEI number. They emailed me the RMA number and shipping label for Purolator ( Shipping out and back is free, so I didn't spend a penny ) Service Center here in my area in Toronto is in Mississauga.
The rep told me that it will take a little longer than the standard 2 weeks to get it back because the device is an Asian/European version, because there's chances they might order the parts from it's place of origin.
But to my surprise, after they received my c6833 on Nov 12th I got a notice form Purolator last Nov 18th that my device came back from the service center already. So picked it up at the depot, at first I was so worried because I'm thinking maybe they didn't fix it cause it came back to quickly. After inspecting the device and the documents that came back with it, found out that they replaced it with a new Bell c6806 on Kitkat v. 14.4.a.0.108 but unlock, it works with Koodo and Rogers sim.
So all is well now, just not sure if I lost something because they gave me a c6806 instead of my previous c6833.
My only question now is how to prevent this from happening again? My feeling is that the magnetic charging cable is the reason why my device died, maybe that's the reason why Sony never made an official magnetic charging cable. Because there's always high chances you'll attach it in the wrong way. Unlike with the charging dock, it won't go in and connect itself unless it's putted in the right way.
Overall warranty experience with Sony is awesome! ?
unidentifier said:
Just to follow up. I bought a device on ebay that stated the location as Memphis. The fedex shipment is actually coming from Singapore.
I chatted with an online rep and further called Sony Canada and they both confirmed that a device under 1 year manufacturer's warranty CAN be given to a Sony Canada Service Centre. The only caveat is that they cannot give a turnaround time (it's usually 2 weeks or something) as they say they may need to get parts from abroad.
I'm not sure how much that would apply for a C6833 as it's more or less the same as the C6806.
But there you have it.
Click to expand...
Click to collapse
Sent from my SM-N900W8 using XDA Free mobile app
rvnteck said:
Thanks for the reply Unidentifier
When I called Sony Canada on Nov 9th, they verified my c6833 still under warranty by checking the IMEI number. They emailed me the RMA number and shipping label for Purolator ( Shipping out and back is free, so I didn't spend a penny ) Service Center here in my area in Toronto is in Mississauga.
The rep told me that it will take a little longer than the standard 2 weeks to get it back because the device is an Asian/European version, because there's chances they might order the parts from it's place of origin.
But to my surprise, after they received my c6833 on Nov 12th I got a notice form Purolator last Nov 18th that my device came back from the service center already. So picked it up at the depot, at first I was so worried because I'm thinking maybe they didn't fix it cause it came back to quickly. After inspecting the device and the documents that came back with it, found out that they replaced it with a new Bell c6806 on Kitkat v. 14.4.a.0.108 but unlock, it works with Koodo and Rogers sim.
So all is well now, just not sure if I lost something because they gave me a c6806 instead of my previous c6833.
My only question now is how to prevent this from happening again? My feeling is that the magnetic charging cable is the reason why my device died, maybe that's the reason why Sony never made an official magnetic charging cable. Because there's always high chances you'll attach it in the wrong way. Unlike with the charging dock, it won't go in and connect itself unless it's putted in the right way.
Overall warranty experience with Sony is awesome! ?
Sent from my SM-N900W8 using XDA Free mobile app
Click to expand...
Click to collapse
Thank for getting back with the positive story. I wonder if the OP actually did anything to get theirs fixed other than slag me off
blueether said:
Thank for getting back with the positive story. I wonder if the OP actually did anything to get theirs fixed other than slag me off
Click to expand...
Click to collapse
About the question : sent the unit to Sony and they asked for £12 to find out it is dead. When i received it back went to another mobile repair shop just incase and they shown me that whatever they did they actually fried the mobo and cracked it too in the "diagnostics" process. So i took the screen out and sold it on eBay to get back at least some money after all the months of searching reading arguing waitingFORsony etc.
The issue is about screen getting glitched output. I don't think this is a software issue. There is some hardware issue because I tried flashing 5.0, 5.0.2, 5.1.1 still problem persists. Randomly at any time the glitched screen like seen in the pic is popped up in between from any app or just home screen. First i thought some app may be causing this but its not the issue. I deleted all the apps still this problem stays.
If you purchased off Google they'll repair or replace. 1 year you get.
adamberns said:
If you purchased off Google they'll repair or replace. 1 year you get.
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Click to collapse
No, I got this from ebay. What else can I do?
Adarsh_nair said:
No, I got this from ebay. What else can I do?
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Click to collapse
call HTC.. but other than that, you might be out of luck... since you got off ebay..
NJ_RAMS_FAN said:
call HTC.. but other than that, you might be out of luck... since you got off ebay..
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Click to collapse
Hmm thanks
I've been spreading word in xda about the same issues. If you search the Q/A forum, you'd find too many people having this issue. This is due to a faulty GPU when the device heats up excessively. Recurrent issue in a Nvidia chip. If you bought it recently within 30 days on eBay, I'd suggest you return your device and claim your money back. Else I'm afraid you are screwed since neither HTC nor Google offer warranty if purchased through unofficial sources in India.
valentine86 said:
I've been spreading word in xda about the same issues. If you search the Q/A forum, you'd find too many people having this issue. This is due to a faulty GPU when the device heats up excessively. Recurrent issue in a Nvidia chip. If you bought it recently within 30 days on eBay, I'd suggest you return your device and claim your money back. Else I'm afraid you are screwed since neither HTC nor Google offer warranty if purchased through unofficial sources in India.
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Click to collapse
Now that what i feared. Let me see if they will take this back. Anyway thanks for the info that was really helpful
Unfortunately your Nexus 9 is toast. This happened to my first one and it got so bad it would happen during boot and I couldn't get any further. HTC was next to unless. Delt with them for 3 weeks trying to get an exchange. They are clueless. They wanted to try flashing stock image over and over. I'm like dude, I'm a Nexus owner. Don't you know your customer base? Anyways, best buy agreed to exchange it for a new one if I bought their premium protection plan, which I did gladly. But it is a hardware failure. There's no fixing it.
I just had my day one nexus replaced for the same issue last week. Had been getting worse for months. I called warranty service, told them about the screen corruption/noise/lockup issue needing a mainboard replacement. sent my tablet back and they overnited me a replacement that appears brand new (mine was mint condition as well). Still has lightbleed and so-so buttons but works great and I've put it through its paces. Only thing I had to tell them was the serial # but I was the original amazon purchaser.
Is it a newer build date than your original?
I had an experience similar to techiedj's. Got my old N9 replaced by Google a few weeks ago. Replacement looked brand new, but is actually an older built with slightly crappier buttons. Curious how long this one will last now...
These are the symptoms that I saw: At some point the screen started to flicker for a few seconds, then froze, and slowly turned black. After a few second I could turn on the display again. The area on the back next to the camera had become hot, but apps that read the sensor values did not really show high temperature (50 degrees or so). A good way to trigger it was to open Chrome and open multiple pages in a short time (opening different links in new tabs). Surprisingly, seemingly GPU intense games were less affected by this than Chrome. Factory reset did not help, even when I skipped the initial login/restore apps step.
Hopefully they aren't all doomed to this fait at some point. I have best buys replacement plan now, so this this can die early Jan 2017 and I'll get whatever the new Nexus is then.
Not really. HT4AJ I think it was, HT4AY on this one.
Sent from my Nexus 9 using XDA Free mobile app
techiedj said:
Not really. HT4AJ I think it was, HT4AY on this one.
Sent from my Nexus 9 using XDA Free mobile app
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Click to collapse
I went from an AE to an AF. Hard to believe best buy still had old stock, but I guess they didn't sell a lot of these. Buttons are nearly perfect on this one though. Way more tactile and the volume up isn't sunken in.