This morning my S3 was working fine, fully charged over night and functioned as normal. Sent a text, put it in my pocket and went about my business. Checked the time half an hour or so later... still fine. Came to make a call an hour after that, the screen was off and i couldn't get it to switch back on.
My first thought was that it must not have charged over night, plugged in charger and tried again but still nothing. Luckily the misses has an S3 also so I tried her battery in mine and vice verca... her phone switch on with my battery and was still charged... mine still did nothing at all with her battery in. Absolutly nothing!
I can't get anything out of it... wont switch on, no download mode, no recovery, laptop wont pick it up via usb. Its not like it banged anything whilst in my pocket as i was just sat watching TV and an hour ago it was fine.
Anyone had this or know what to do? Is it worth making a JIG to try and force download mode even though no button combo does anything at all? (believe me i've tried them all!)
Phone is rooted and *was* running a custom ROM with no problems. Does it need a trip to a service center? If it has to go for a warranty repair is there any way they can tell root/ROM if no download mode/ recovery?
I could understand if I f***ed it up when flashing something but as I say I was doing nothing at the time.
Thanx in advance for any info!
Theirs a thread started called "borrow a jig near you" if you cannot access download, recovery or anything I think that's the only option you have or the dreaded service centre lol
Sent from my GT-I9300 using xda premium
Happened to mine. Totally dead, was sitting on desk so wasn't touched between last use.
Sent it to Samsung (Regenersis) who replaced a power management IC and the main board.
Sadly it returned with very poor cell reception so went back, and has since come back still with poor reception, scratches, and lint under the camera glass! Not too happy with Samsung's repair centre atm!
Sent from my Nexus 7 using Tapatalk 2
LadFromWales85 said:
Happened to mine. Totally dead, was sitting on desk so wasn't touched between last use.
Sent it to Samsung (Regenersis) who replaced a power management IC and the main board.
Sadly it returned with very poor cell reception so went back, and has since come back still with poor reception, scratches, and lint under the camera glass! Not too happy with Samsung's repair centre atm!
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
If it returned with more problems, you can ask for a replacement.
You don't think I have already?! Haha
So far my pleas are falling on deaf ears. Spent several hours on the phone to them when it come back, before I got someone who would escalate it further and am waiting for their response
Sent from my Nexus 7 using Tapatalk 2
Cheers for the replies. Looks like it's off to the service center for a fix and some added problems.
Just hope they can't check the flash counter or ill be paying for it!
EDIT: just spoke to my carrier and because its only a few months old they will replace if free of charge!
Anyone know if it will still have all my personal info on it or is it too dead to talk to anyone?
dumb donkey said:
Cheers for the replies. Looks like it's off to the service center for a fix and some added problems.
Just hope they can't check the flash counter or ill be paying for it!
EDIT: just spoke to my carrier and because its only a few months old they will replace if free of charge!
Anyone know if it will still have all my personal info on it or is it too dead to talk to anyone?
Click to expand...
Click to collapse
If they replace it, they will send it to the service centre at their expense so it will be wiped anyway
Sent from my GT-I9300 using xda premium
speedyjay said:
If they replace it, they will send it to the service centre at their expense so it will be wiped anyway
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Excellent! Cheers. :good:
Related
My daughter has an unrooted flyer and has had it for about a month. Shes never dropped it and its in new perfect condition. Out of nowhere it just stopped chargin. The charger fits in fine ive even tryd a different charger its just not taking a charge. Dose anyone know what this could be?
Sent from my PG86100 using XDA App
I have seen a couple of people with the same charging problems you are having... they had to get them repaired
Sent from my HTC EVO View Tablet
jayochs said:
I have seen a couple of people with the same charging problems you are having... they had to get them repaired
Sent from my HTC EVO View Tablet
Click to expand...
Click to collapse
Do you know how much it cost or if it was covered under warranty
Sent from my PG86100 using XDA App
bmoreboy02 said:
Do you know how much it cost or if it was covered under warranty
Click to expand...
Click to collapse
If its less than a year old, not rooted, and no evidence of physical damage or water damage, then they have to fix it under warranty.
redpoint73 said:
If its less than a year old, not rooted, and no evidence of physical damage or water damage, then they have to fix it under warranty.
Click to expand...
Click to collapse
Yeah I just got mine fixed for it stop charging. I was happy they didn't even say anything about it being rooted might have just gotten very lucky. They also didn't delete data thank God. Hope they do same fur you.
Do you know if she may have mistakenly put the wrong side of the charger in? That's what I did for a second and it wouldn't charge anymore couldn't even connect to computer.
Sent from my SPH-D710 using xda premium
Im not sure if thats whay she did or not. Of course if she did she wont admit it but nothin looks damaged. As of right now its still at 80% but i have a feeling once this thing dies we wont be abke to power it back up. It was xmas gift from her grandmother and of course her grandmother cant find the reciept and paid cash for it. I called geek squad and they said theres nothin they can do because theres no reciept and we dont have bestbuys insurance. They told me to call htc and see what they can do. Also is there maybe a power mat for tablets like there is for phones?
Sent from my PG86100 using XDA App
bmoreboy02 said:
They told me to call htc and see what they can do. Also is there maybe a power mat for tablets like there is for phones?
Click to expand...
Click to collapse
Power Mat requires access to the charge port, or to replace the battery door. So that's not going to help you in this case. Calling HTC is your best bet.
Had a problem like this. The Tab inside the charging port was pushed in too far. I took the case off, and pushed the tab back out then reset the two positioning tabs to hold the connection tab in the correct position. If those two positioning tabs are not depressed deep enough the connection tab can be pushed in out of place and no connection is made.
Im not mechanically incline enough to do that lol.....i called htc and told em the story there sent me out a package with a return shipping package. Apparently this is a common issue. They said as long as theres no physical damage or water damage it shouldnt be an issue. The case has been in an otterbox since day one
Sent from my PG86100 using XDA App
Just wanted to update that i got my flyer back from HTC and they fixed tbe charge port and also gave me a brand new charger just incase the last one was at fault i guess. Really happy with there customer service. Counting the fact i didnt have the original reciept they really didnt have to do anything
Sent from my PG86100 using XDA
bmoreboy02 said:
Just wanted to update that i got my flyer back from HTC and they fixed tbe charge port and also gave me a brand new charger just incase the last one was at fault i guess. Really happy with there customer service. Counting the fact i didnt have the original reciept they really didnt have to do anything
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
I'm having the same issue with the charging port on my son's View. I just emailed HTC support. What numer or email did you use?
shaun0207 said:
I'm having the same issue with the charging port on my son's View. I just emailed HTC support. What numer or email did you use?
Click to expand...
Click to collapse
I got my flyer a week ago and have the same problem. Did you try turning it off and letting it charge? thats how i charge mine now
quoshon said:
I got my flyer a week ago and have the same problem. Did you try turning it off and letting it charge? thats how i charge mine now
Click to expand...
Click to collapse
yeah that is not working
Likely has to go back to HTC
check out XBMC the future of TV
http://www.xbmchub.com/forums/register.php?referrerid=5757
Help with self-fixing my HTC View tablet
Renegade360 said:
Had a problem like this. The Tab inside the charging port was pushed in too far. I took the case off, and pushed the tab back out then reset the two positioning tabs to hold the connection tab in the correct position. If those two positioning tabs are not depressed deep enough the connection tab can be pushed in out of place and no connection is made.
Click to expand...
Click to collapse
Hi- would you mind sending me directions on how you took apart your tablet to fix this issue? Thanks so much!!
chillykim said:
Hi- would you mind sending me directions on how you took apart your tablet to fix this issue? Thanks so much!!
Click to expand...
Click to collapse
Here you go buddy
https://www.youtube.com/watch?v=8mh78v7CZS8&feature=youtube_gdata_player
Sent from my SPH-L900 using Tapatalk
My phone charges but it seems to be thinking it's always charging even when unplugged. I use it to play music at the bar I work at & it kept going in car docking mode which I never use. My battery was almost dead but it fully charged after the night was done. I went to change the battery to see if that was the problem and when I turned it off the battery charging image came up while it was off with nothing plugged in. Now my battery status keeps flashing & changes from regular size to mini size. Has anyone ever experienced this?
Sent from my SGH-I777 using xda premium
Searching goes a long way here my friend. This is a common problem for a lot of people. (I've never experienced it, but many others have). The solution seems to have been cleaning out the mini usb port on the phone with some 91% isopropyl rubbing alcohol and a que tip. Or if that doesn't work it may be a bad usb port.
Sent from Team Pirate's Secret Underground Base
Phalanx7621 said:
Searching goes a long way here my friend. This is a common problem for a lot of people. (I've never experienced it, but many others have). The solution seems to have been cleaning out the mini usb port on the phone with some 91% isopropyl rubbing alcohol and a que tip. Or if that doesn't work it may be a bad usb port.
Sent from Team Pirate's Secret Underground Base
Click to expand...
Click to collapse
I don't know what kind of Que tips you use but the ones I have don't fit. I used tissue folded over and it's still screwy. I think something's loose in the or something because sometimes shaking it makes it stop for a bit. If I get a new usb port from e bay will the one for the i9100 work in mine?
Sent from my SGH-I777 using xda premium
I guess I'm in the same boat with you. Noticed a couple of days ago the phone stopped making the little chime when you connect/disconnect the charger. Yesterday I took it off the charger and after a couple hours it was down to 40% without me using it. Today, I swapped batteries and had the same problem with the battery icon. One second it shows about 3/4 full, the next it says 100%. Then I couldn't get it to boot, just kept cycling through the battery icon. Got it booted and not only does it say charging when not connected, the USB icon is in the Stat bar saying it is MTP-connected. Guess it is time for warranty.:crying:
Miami_Son said:
I guess I'm in the same boat with you. Noticed a couple of days ago the phone stopped making the little chime when you connect/disconnect the charger. Yesterday I took it off the charger and after a couple hours it was down to 40% without me using it. Today, I swapped batteries and had the same problem with the battery icon. One second it shows about 3/4 full, the next it says 100%. Then I couldn't get it to boot, just kept cycling through the battery icon. Got it booted and not only does it say charging when not connected, the USB icon is in the Stat bar saying it is MTP-connected. Guess it is time for warranty.:crying:
Click to expand...
Click to collapse
Are you on a custom rom too? What do you think will be the replacement, the s3? I have insurance on it too, might have to go back to stock tho.
Sent from my SGH-I777 using xda premium
I'm on stock, but rooted. If they will give me an S3 I will be very happy. Having seen how many people have had issues with the crappy USB connector on this phone, I may have to insist.
The likely option will be the sky rocket... maybe the oneX. Unfortunately, I don't see them giving out S3's.
Clay
Team Pirate
Sent from my PINK GSwagger2
clay101eve said:
The likely option will be the sky rocket... maybe the oneX. Unfortunately, I don't see them giving out S3's.
Clay
Team Pirate
Sent from my PINK GSwagger2
Click to expand...
Click to collapse
Isn't that like a downgrade? If rather fix it myself by buying a usb port from eBay.
Sent from my SGH-I777 using xda premium
ZephCr said:
Isn't that like a downgrade? If rather fix it myself by buying a usb port from eBay.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Sky rocket yes. I wouldn't say the one x is a downgrade necessarily
At this point I might be ready to get away from Samsung. My SI had to be replaced 3 times. The S2 has had some weird issues, but worked until this started 2 days ago. I had an HTC before (WinMo) that is still working fine today. Maybe I'll have better luck with the 1X seeing how apparently Samsung can't make phones that last.
I got an S2 as a replacement. Not a Skyrocket, so it depends on when you call. Otherwise all they would offer me was the skyrocket or 2 windows phones.
Sent from Team Pirate! Using Tapatalk 2
What do you think would be easier, getting the part & fixing it myself or using Odin with a tricky usb port to revert back to stock? I also lost my att splash screen by using that gs2 boot screen changing app. I got rid of the app a while back & have used a couple different roms but it seems permanent.
Sent from my SGH-I777 using xda premium
ZephCr said:
What do you think would be easier, getting the part & fixing it myself or using Odin with a tricky usb port to revert back to stock? I also lost my att splash screen by using that gs2 boot screen changing app. I got rid of the app a while back & have used a couple different roms but it seems permanent.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
I don't think switching out the part will be too difficult. I have the same exact problem and am planning on switching the port and ribbon sometime in the next couple weeks. I think I've read that the i9100 one works just fine.
Sent from my SGH-I777 using xda app-developers app
I think the problem is actually in the logic board and not just the connector. Even if you fix it the problem will likely reoccur in time. I don't want my phone repaired, even by AT$T, just to have it fail again, but out of warranty next time. I had to have my Captivate replaced 3 times. Maybe it's time to go back to HTC. It sucks, because I love this phone.
Miami_Son said:
I think the problem is actually in the logic board and not just the connector. Even if you fix it the problem will likely reoccur in time. I don't want my phone repaired, even by AT$T, just to have it fail again, but out of warranty next time. I had to have my Captivate replaced 3 times. Maybe it's time to go back to HTC. It sucks, because I love this phone.
Click to expand...
Click to collapse
Mine started happening after I spilt water on the end of the charging cable and didn't let it dry off completely before plugging it in. Do you still think it would be in the logic board? Then again, it seems like more and more people are getting this problem. And of course, it's just as the warranty is expiring on these phones.
Sent from my SGH-I777 using xda app-developers app
Lekerstein said:
Mine started happening after I spilt water on the end of the charging cable and didn't let it dry off completely before plugging it in. Do you still think it would be in the logic board? Then again, it seems like more and more people are getting this problem. And of course, it's just as the warranty is expiring on these phones.
Sent from my SGH-I777 using xda app-developers app
Click to expand...
Click to collapse
I may have splashed water too, I'm not sure cause I didn't check at the time. I was working at the bar playing music. It seemed to be just a drop on the screen. What's the logic board? Could maybe flashing a new rom fix it?
Sent from my SGH-I777 using xda premium
If it's a physical problem with hardware, no software changes can fix it.
Clay
Team Pirate
Sent from my PINK GSwagger2
Mine had nothing to do with water. I just think the micro USB connector is a poor design for something that has to be plugged and unplugged as often as a smartphone does and in the kind of environment we use them, especially in the car. The logic board is what the connector mounts to. It takes the signals from the connector and relays that information to determine whether the connection is for charging, PC connection or some other I/O function. Over time the process of disconnecting/connecting will weaken the solder joints and/or cause the thin traces in the ribbon cable to possibly short against each other and create the issues we are seeing. That's why the problems can be seen even after the cable is unplugged. Replacing just the connector will likely not solve the problem.
Talked to support. They are sending me another SII (refurbished). They wanted me to do a factory reset and download an update as part of their troubleshooting. I insisted that no software update would fix a hardware problem. *****ed enough to get them to drop it and send me another phone. My phone is rooted stock 2.3.4. Do you lose root with a reset? If I send it in rooted will that cause me trouble with the warranty dept. even though it isn't relevant to what is wrong with the phone?
Miami_Son said:
Talked to support. They are sending me another SII (refurbished). They wanted me to do a factory reset and download an update as part of their troubleshooting. I insisted that no software update would fix a hardware problem. *****ed enough to get them to drop it and send me another phone. My phone is rooted stock 2.3.4. Do you lose root with a reset? If I send it in rooted will that cause me trouble with the warranty dept. even though it isn't relevant to what is wrong with the phone?
Click to expand...
Click to collapse
Nick says they don't check. I dunno. All I know is if they can prove you messed with the phone and voided your warranty you'll get a bill for 400$
The last time I used my S2 was a month ago. After flashing a CM10 nightly via the OTA feature I just let it be.
An hour later my phone it won't turn on. I assumed that the battery had ran out until after my 20th-ish time pressing the power button my face appears on the screen (the boot logo).
Assuming everything was okay I left it for about 5 minutes before realising that the screen hadn't changed at all.
I pulled the battery and tried again, this time nothing happened.
I charged it, nothing happened.
I used a USB jig, nothing happened.
A few days earlier I had undertaken a mission to replace the USB Port which seemed to be successful, however, I felt that perhaps I forgot to reconnect the display or something to the mainboard - so I re-opened it and everything looked alright, I even assumed there was a fault with the power button - it wasn't.
I think there are two possibilities: A broken mainboard or it is hard-bricked.
If it's a broken mainboard I'd probably sell it as a broken phone on eBay but if it's hard-bricked I'd get a jtag and then sell it.
Lastly, I can't get the phone to do anything apart from heat-up when charging in the usual area near the camera.
My question is "may I have some help getting it to work?"
alimhaque98 said:
The last time I used my S2 was a month ago. After flashing a CM10 nightly via the OTA feature I just let it be.
An hour later my phone it won't turn on. I assumed that the battery had ran out until after my 20th-ish time pressing the power button my face appears on the screen (the boot logo).
Assuming everything was okay I left it for about 5 minutes before realising that the screen hadn't changed at all.
I pulled the battery and tried again, this time nothing happened.
I charged it, nothing happened.
I used a USB jig, nothing happened.
A few days earlier I had undertaken a mission to replace the USB Port which seemed to be successful, however, I felt that perhaps I forgot to reconnect the display or something to the mainboard - so I re-opened it and everything looked alright, I even assumed there was a fault with the power button - it wasn't.
I think there are two possibilities: A broken mainboard or it is hard-bricked.
If it's a broken mainboard I'd probably sell it as a broken phone on eBay but if it's hard-bricked I'd get a jtag and then sell it.
Lastly, I can't get the phone to do anything apart from heat-up when charging in the usual area near the camera.
My question is "may I have some help getting it to work?"
Click to expand...
Click to collapse
What happens if u try to get in download or recovery mode?
(Vol+/-, Home- & Powerbutton)
CHEERS
Sent from my GT-I9100 using xda premium
Unfortunately, I have. Doesn't seem to do anything
Sent from my Nexus 7 using xda app-developers app
alimhaque98 said:
Unfortunately, I have. Doesn't seem to do anything
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
So if nothing works also with USB-jig, this is surely a hardware defect and so the only solution is to send it to Samsung if u have any guarantee...
Sorry.
CHEERS
Sent from my GT-I9100 using xda premium
You're going to have to get it a jtag. I had mine done by this guy on ebay: http://www.ebay.com/itm/Unbrick-Sam...157?pt=LH_DefaultDomain_0&hash=item2576e99b95
Good Luck
Haha, I thought about that but then decided against it for the following reasons:
1) rooted, running cm10 and non-stock kernel
2) I'd already sent it in for a repair of the USB port but they rejected it because of the custom software so it's probably blacklisted or something.
3) It is way too obvious a non-qualified person has opened it up and made changes.
4) the colour of the USB port board is bluer than the main board and everything else
5) sticky tape is missing at the bottom right (doesn't make a difference whether its on or off)
Thanks for the tips but they charged my friend £150 for, pretty much, reflashing stock because he was in a boot loop.
Sent from my Nexus 7 using xda app-developers app
Thank you. I was originally going to get a JTAG done and I'll have the money as soon as I sell my PSP but it'd be a waste if I were to find out that the main board was actually at fault. If that were the case I'd sell it and take a bit of money out of the money I'm saving for my computer and buy a second hand S3 which I would then sell for a profit and buy a Nexus 4.
The people I contacted for a JTAG had a good review by a fellow xda member for the same service on the same on the same phone so it'd cost £29.99+postage.
Sent from my Nexus 7 using xda app-developers app
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
monkey082506 said:
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
Click to expand...
Click to collapse
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Sounds bricked to me. If it is bricked only way to get it working is to jtag it and send it out. It will be cheaper than paying for a new dna and if you really want it, it would run you a lot less in terms of money for a jtag repair.
Sent from my HTC6435LVW using xda app-developers app
Try letting it charge a full 24hrs and then see if it powers on. If that doesn't work then consider jtag
Sent from my 5 Senses of DNA
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
monkey082506 said:
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Its like a low level format that will restore to factory configuration.
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Sent from my HTC6435LVW using xda app-developers app
Upgrade cost
Jaggar345 said:
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Click to expand...
Click to collapse
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Interesting...I may have to go that route, I'm considering taking it apart and getting a voltage reading off the charging port. That'll at least tell me if the port is working correctly. If I go down that path I'll keep you all updated.
Sent from my Nexus 7 using Tapatalk HD
They must have dropped price since I got it. It was the same on Amazon and verizon when I get my dna
Sent from my HTC6435LVW using xda app-developers app
I took the back off only to find out I don't have screwdrivers small enough to take it all apart. Also couldn't get a correct reading from anywhere. Back to the drawing board for now...
Sent from my Nexus 7 using Tapatalk HD
Did you try a wireless charging pad? That might work who knows
Sent from my HTC DNA With sense 5
dragonstalker said:
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Click to expand...
Click to collapse
Happened to me too on the 2.04 shipped. Totally unrooted n it just went black and never woke up. Set it down, picked it up. That's it.
Sent from my HTC6435LVW using xda app-developers app
---------- Post added at 11:21 PM ---------- Previous post was at 11:18 PM ----------
Desert Dwarf said:
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Click to expand...
Click to collapse
Got mine the 15th for $49.95 from Amazon
Sent from my HTC6435LVW using xda app-developers app
Greetings, I purchased a Droid DNA on craigslist and thought I had a great deal, the phone turned on, then turned off and never would take a charge again. After contacting verizon and having them tell me to return the device to the"retailer" I purchased the device from, I contacted HTC directly. HTC provided me with an amazing customer service expirence, it was weird and erie how good the service was. They gave me a ticket number number and an address to ship the device to, they didnt care where I purchased it. They day it arrived they fixed it and sent it back with a new motherboard less than 24 hours after delivery conformation. The device works perfectly.
I guess what I am getting at is if you can put the phone back together and make it look like you didnt take it apart, call HTC and create a repair order. All these devices come with at least a 1 year warranty.
I hope you get your device working regardless.
Yeah HTC support is by far the best support I have ever experienced. I felt the same way. My charger was bugging out and I called they got all my info and just said they would send a new one for free and to throw the other one out. They called me today and I missed the call but they didn't leave any message. Wondering if I should call them back or not, but oh well.
Sent from my HTC6435LVW using xda app-developers app
Little late on my update but I did get the phone apart and back together. I didn't see anything that stuck out, no water damage, etc.
I would contact HTC and try to get a replacement, however Verizon realized they never got the device back and well...they want it. So there goes my fun...
Thanks for all the input
Sent from my Nexus 7 using Tapatalk HD
same problem
I had the exact same issue (no charging no screen but capacitive touch buttons flashed) and had been playing with it trying to get my month old gold brick at this point, to rise like the Phoenix when it caught the light at just the right angle and the screen looked weird. Took a flashlight to it and the LCD is damaged but there is NO damage to the case/frame/digitizer. Been dealing with HTC for a week an probably will have to repair it myself. But heads up to anyone else with the same issue check the screen...
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
prateekjadhwani said:
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
Click to expand...
Click to collapse
Although it may not appear to be charging let it sit for the night as it may be. Then take it off in the morning and hold the power button for 30 seconds and see if it boots. Some dna phones have issues when they die. My battery has died 4 times on me and when I plug it in the led light blinks for 2 mins and then it stays lit and charges so, just let it sit over night and try in the morning.
Report back when you have done the following.
Sent from my HTC6435LVW using xda premium
Thanks for the quick reply. I did that whole night. The green light dint even blink for a single second. And pressing the power button does nothing. I tried plugging it into computer, computer dint even detect it. (on mac, windows 7 and linux). I tried to boot it into the bootloader mode, still no progress.
Thank You
Ok so my father in law was updating an app in the play store on his galaxy S2 and it crashed the phone on the update. He pulled the battery out and now it will not switch on. If you plug the charger in you get no display. He has a spare battery and has tried that and still nothing. I have experience with flashing rooms on my galaxy note so any tips to get his phone working again would be great. He is with Vodafone in the UK.
Spendy said:
Ok so my father in law was updating an app in the play store on his galaxy S2 and it crashed the phone on the update. He pulled the battery out and now it will not switch on. If you plug the charger in you get no display. He has a spare battery and has tried that and still nothing. I have experience with flashing rooms on my galaxy note so any tips to get his phone working again would be great. He is with Vodafone in the UK.
Click to expand...
Click to collapse
Can you get into Recovery or Download mode? If not,then motherboard is probably faulty.
GamingDj said:
Can you get into Recovery or Download mode? If not,then motherboard is probably faulty.
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Click to collapse
I can't get into either weird though as he said before the play store decided to update the app it was working fine.
Spendy said:
I can't get into either weird though as he said before the play store decided to update the app it was working fine.
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Click to collapse
plug in the charger and keep it for sme time
if u feel that the area near the camera is gettin hot then u have a dead motherboard
if u have it in warranty then get it to the service center they wud replace the motherboard
Service centre.
MistahBungle said:
Service centre.
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Click to collapse
Phone warranty expired on the 19/06/13 Vodafone unwilling to help, Oh well. Thanks for everyone input
Try a local mobile shop. And a service centre might still fix it for you, they'll just charge through the nose for it. Your best bet is to get a 2nd hand motherboard from a donor phone (eBay/Google) & either swap it in yourself or pay a local mobile repair shop to do it. Or given how long you've had the phone, get a new one.
neerajganga said:
plug in the charger and keep it for sme time
if u feel that the area near the camera is gettin hot then u have a dead motherboard
if u have it in warranty then get it to the service center they wud replace the motherboard
Click to expand...
Click to collapse
Damn ... have the same problem (phone died from one moment on the other, no reaction to any buttons and/or cables, no charging. Battery is fine).
So I searched and found a shop that claims it can resurrect such a dead phone. So I packed my dead phone with the battery attached into a plastic bag and was about to send it in, when I noticed the device was VERY WARM ... So it seems something inside is still alive or at least is wasting battery ... Do you think my motherboard has died, too?
Does it get hot near the camera?
If so, send it away.
Sent from my GT-I9100 using xda app-developers app