[Q] Black Screen and Loading... Loop - Sprint HTC EVO 4G LTE

Hi All,
I've been coming here for a good while, reading articles, looking up help tips, and I gotta say, XDA is super helpful! I love reading about the new apps and seeing what people are making. But now, I'm running into a problem that I'm having trouble finding an exact duplicate or matching answer for. I've been looking through the boards and I see some things regarding somewhat what my phone just started doing, but it seems like everything is for custom roms or kernels. The difference between them and mine is that I'm on stock, nothing modded on my evo 4g lte at all.
This morning, I checked weather on my phone, loaded up some music and headed off to work. When I got to my office, I turned the volume down to vibrate only and plugged in the USB cable so it charges during the day while it buzzes from twitter updates or txt messages, etc. Anyway, about an hour or so ago, I turned on my phone and saw the lock screen, but it was different than what it normally is. Normally the lock screen has the weather on it but this time it had just the normal field wallpaper (one of the stock images). I pulled the ring from the bottom of the screen to unlock it and the phone immediately went to a black screen with the little box that says "Loading..." for about 2 seconds, then disappears. The buttons on the bottom (back, home, open apps) are unresponsive. I can, though, see the bar at the top with the time, signal, etc. and I can drag it down and see any kind of notifications in there. If I click the settings button, nothing happens, however the bottom phone button to show me open apps, it starts to work. I see little app cards for settings, but if I tap it, it zooms to the screen but it's still black.
After about 10 seconds, I see the "Loading..." box pop up, disappear, pop up, disappear, continually.
I called my phone from a land line and I could answer, but if I left the phone screen, it was just black. Eventually, an error came up that says "com.htc.bgp" has stopped unexpectedly. I hit don't send the error, it goes away, and I'm back to a blank (black) screen with "Loading..." continually popping up and disappearing.
Also, I can pull the task bar down and select the USB option and then select any of the other functions...HTC Sync Manager, Charge Only, Disk Drive, etc.
Every now and then, when I see "Loading..." pop up, I can see a stock HTC image (the orange colored fields picture) flash on screen just before it goes black.
I'm really stuck and don't know what to do. I'd love to try to save everything that's on here if possible (images/movies saved to internal storage). But if not possible, then oh well. I was able to find this link forum.radioshack.wdsserve.com/t5/Sprint-Discussion/How-do-I-hard-reset-an-HTC-EVO-4G-LTE/m-p/17981 on how to do a factory wipe, but is there any other options I could try first? Also, what do the other options under this section mean; like clear storage, is that like wiping a browser's history?
Thanks,
Sin.

Update: My EVO kept looping the "Loading..." message, even when I did a power-off by holding the power button for 10 seconds. I found out, though, that if I did the force shutdown (hold pwr for 10 secs roughly), keep holding until it buzzed at me, then when the phone turns on hold volume down and the EVO will boot into safe mode. It would have the "SAFE MODE" logo at the bottom corner of the screen, but it booted up without anything other than stock apps on the screen. I'd do that, let it sit for a while, go to sleep, wake it up, sleep, wake up, etc. It never went to that black screen that just said "loading..." Everything seemed ok, so I did a normal restart, let it load up, and all seems to be good now.
I was using live wallpapers before, but when i switched back into safe mode, I made sure that just a stock wallpaper was set. I think that may have been the problem, maybe one of the live wallpapers got corrupted? Who knows.
So if anyone's having trouble, try the safe mode trick, remove anything crazy, then reboot normally...do that before wiping out.

Related

Current Bugs

Lets use this thread to list any bugs or problems we have come across.
By request of "test878", here is a list of all bugs in this thread. Did my best to add everything. If I missed something, or if anything I posted isnt considered a bug, please let me know and I will update. Lets first start off with the most important bug...
I can't seem to install Cyanogenmod7 at all and the bootloader is tied up pretty tight.
Anyone noticing any graphics lines in their widgets? Im getting some kind of glitch over my Youtube widget, and my Twitter widget. Update: Rebooting fixed it for now, will update if it comes back.
When I reboot the phone, all my apps that are on my sd card icons don't show up. I just get the generic green android icon. I tried messing with fastboot, didn't seem to help.
But my biggest bug and very noticeable problem is that the camera will freeze. This happens a lot. The picture will snap, the preview will come up and stay there. The phone is not frozen because I can hit the home button, but the camera will still be stuck on the same preview even after I hit the icon. Eventually stops after opening it several times. No restart required.
when you have the headphone jack plugged in, and you try to reboot the phone tries to reboot bug hangs with black screen. pressing the power button in any number of ways does nothing but turn the back light off and on (the screen displays nothing)
I have the 100% wake lock issue, its really pudding me off! Does anyone else have this??
WiFi will randomly (not really, it's easily replicated) drop out when connected to a Bluetooth headset, and will not turn back on unless you switch to handset or speakerphone mode.
I am having trouble with the clock/weather widget. It will not find my location for the weather
After said restart and another after it, when spinning thru the different windows, it shows all of the screen with widgets on them as blank until you stop on the different screens.
apps that I put in folders on the rosie and then later remove from said folder somehow show back up in that folder randomly.
HTC trace kb only works the first time or two, then stops working, even though it's still on in settings. Works again if you disable and the re enable, but fails the same way right after.
I think that the sync icon sticking is caused by HTC Watch. As soon as I deleted my account in the app and rebooted it unstuck.
The sizes are off in some apps because of the lcd density.
The notification light for gTalk is still flashing when after you open and reply to a message. To get it to stop, you have to back all the way out of gTalk, and go back to the message you just received.
Phone hard locks on Youtube after playing 3D videos. Screen turns off and capacitive buttons stay lit. Had to pull battery out to reset the phone. Happened on 2 different Evo 3Ds.
Camera goes to/defaults to 2D mode, despite the switch being in 3D mode
The music player is messed up for me with artists that have multiple albums.
When i send a message to someone it shows a green dot in the message app like i received a new message but it was just my message i sent
WIFI will not connect to a corporate secured network after reboot. I have to 'forget' the network, and start from scratch, each and every time.
Noticed when you snooze a calendar alert from the lock screen, it never re-alerts you, it acts like you dismiss it.
Seems the notification sound i have set does not play for my exchange mail. Plays for new gmail, but when new exchange mail comes it, it plays the 'Alpha' tone.
I set up my personal email last night using IMAP. On the lock screen it shows I have 99+ unread emails but on the home screen and in the email section its showing no unread emails.
I'm having a problem with Exchange. In People, the contacts can't be viewed Last Name, First Name, no matter how I try to configure the View settings.
I have had an issue with the camera freezing up on me. I'll take a pic, try to share, and it freezes. Hit the home button and it will respond.
my Yahoo! email won't show ANY of my mail using the native client.
3D will stop working in everything but the camera and gallery. Youtube won't play anything in 3D (just displays 2d), and The Green Hornet won't play in 3D. A reboot fixes it temporarily.
Can't get watchESPN to actually play video.
Anyone having problems with the home button not responding? I have to turn the phone off and then back on before it responds.
When on 3G, the youtube app does not function well. It plays random videos contrary to what you selected to view.
I had a weird bug where the lockscreen was black from about the middle of the LCD screen all the way down, and the top half of the screen was the ring to unlock and my 4 icons. Thing is, I couldn't unlock the screen, or open any of the apps. I tried sleeping the screen on and off, didn't fix it. Finally did a battery pull and that fixed it.
I noticed that when you plug the phone in to charge it always seems to kick the brightness up to the max and you have to turn it down.
the watch (green hornet) app has suddenly stopped displaying 3d.
I'm having an issue where there is a popping sound before the start of any audio. It happens whether i'm starting a text or listening to any audio. It may be an issue with my phone specifically.
Since the OTA I have started having random touchscreen issues such as the touchscreen being completely unresponsive.
Also I will touch on a certain app and another app will start instead.
Another bug when phone is in landscape mode the keyboard calibration tool doesn't show up as an option.
Sometime when I try to press the screen nothing respond in sorting place or move. Also when i restart the phone the phone don't power back up I have to turn it on normal.
Brightness problem. I have my brightness set very low, but when I use the 3d camera to take some pictures, the brightness seems to reset to full brightness. Soon as I go back in display settings and touch the slider just the slightest, it fixes itself.
When I make a call the earpiece seems to go quiet when ringing and then turns up as well. It's like the ringing is fading in and out when I'm making a call.
Download app from Market (FeedR and Currency Exchange) the last two days. Apps installed okay, but when tap to launch app (Both apps), the screen went black, none of the capacitive buttons nor the power button will awake the phone. Have to do a battery pull.
I was watching a Youtube video in 3D and had an incoming call. The screen went black immediately and I had no way of answering the phone, and I got no response from any of the capacitive buttons or power button. I missed the call, and the screen remained black with still no response from the buttons. Eventually I tried the camera button and it worked. Camera app launched and I had full control over the phone again.
phone reboots when i take out usb cable
I just noticed that the Weather Lock Screen doesn't display 3-digit temperatures correctly.
The music player pause and skip forward buttons show a pressed state at all times.
I cant even see the green hornet every time i go to it or to htc watch it tell me i need to update my software and i already did that. And after I tried it again it tell me there is no more software updates for the phone.
When you click on the power button and select restart, it actually shuts down the phone and you have to power it back on.
So I was on the phone today when my battery died and my phone shut off. I went to charge it using my car charger, and the light did not come on. Waited till I got home to try my normal charger, same thing. Decided to take the battery out and now it works fine. Not sure what happened, guess its a.....bug.
I'd appreciate it if anyone can confirm a bug in the calculator app. When I open it, the entire app is huge, its not formatted properly.
Apperantly screen is not big enough to read triple digit temperatures.
top half of the screen stops responding at times, usually after using one of the sprint or HTC apps. pulling the battery and restarting fixed this, cant select power off as it is in the top half of the screen
In the stock messaging app, when using a signature it always saves a blank message as a draft after sending original message.
I've been having random bugs like my screen going black or 3D/2D not turning on off correctly but most of it is stuff that can be corrected easily. The most noticable one I've notices so far is where everything on the lockscreen(background and all) is smushed in the top half of the screen but you still have to drag it up from the bottom to unlock.
about 40% of the time I turn the screen off on my phone, the screen will turn itself back on a second later without me touching anything. Turning it off a second time always keeps it off.
Sometimes, my music will start playing on its own, even though no music player is open
I also have experienced the SD card items Icons not showing up after reboot. Also see the Force Close Pandora pop up when I have not even activated it. Good to know they're looking into it.
My sms messages which were recieved within an hour of rebooting and read, are remarked as unread after a reboot. Annoying.
Seams like some sort of data shadowing.
I just started up my camera and there were horizontal (in landscape mode) green static lines (about 1/8 in thick) across the screen. About 10 which were equally spaced from each other and I could still see what the camera was pointing at. It would not go away even as I switched between video and still, portrait and landscape.
I just started up my camera and there were horizontal (in landscape mode) green static lines (about 1/8 in thick) across the screen. About 10 which were equally spaced from each other and I could still see what the camera was pointing at. It would not go away even as I switched between video and still, portrait and landscape. I have not tried any of the Fr3vo stuff so I am fully stock and on the .7 OTA. I rebooted the phone and it is gone.
When I pause the music player in the middle of a track, go off and do stuff in other apps or in the real world, then come back, often the music player has reset to the beginning of the track.
In the browser, drop-down lists don't work on some sites.
My icons are also changing back to the default green android for apps placed in a folder.
If I'm in the camera in 3D mode then put my phone to sleep using the power button, then press the power button to bring it out of sleep, the unlock screen has the parallax 3D on. The lock screen isn't in 3D of course, but you can see the distortion as if it were stuck in 3D mode. Unlocking your phone fixes this.
twice now I've had my phone just shut off. Not reboot. I go to turn the screen on and nothing happens. I hold the power button down and the HTC splash pops up and the phone boots.
Notification bar just disappears every once in awhile. Have the restart the phone to get it back.
DozeBeatS said:
Lets use this thread to list any bugs or problems you have come across.
Right now I am unable to connect to HTC Sense. When I make an accuount and it attempts to connect, I get an error.
Click to expand...
Click to collapse
I was able to connect to HTC Sense.
Started up Spiderman 3D. Played for a minute. Hit the home key. I was at the Sense UI but it was trying to display everything in 3D. Had to go back into Spiderman and quit normally and everything worked fine again
Got it working by visiting Htcsense.com to make an account.
I can't seem to install Cyanogenmod7 at all and the bootloader is tied up pretty tight.
daneurysm said:
I can't seem to install Cyanogenmod7 at all and the bootloader is tied up pretty tight.
Click to expand...
Click to collapse
lol, only time will tell
Anyone noticing any graphics lines in their widgets? Im getting some kind of glitch over my Youtube widget, and my Twitter widget.
Update: Rebooting fixed it for now, will update if it comes back.
On your lock screen if you remove the Phone icon it's not in the list to add it back again if you wanted it on the lock screen
kingakuma said:
On your lock screen if you remove the Phone icon it's not in the list to add it back again if you wanted it on the lock screen
Click to expand...
Click to collapse
Did you take the OTA update?
Try a hard reset that should fix it
animal7296 said:
Did you take the OTA update?
Try a hard reset that should fix it
Click to expand...
Click to collapse
Yeah i did the Over the AIR update, it's not a big deal for me, just something i noticed, that was missing when choosing what apps you want in the lock screen bar
Still can't DL anything manually from the Market. I talked with Bonnie from CNET who did the review from them and she said the market was working on her review model.
I just got another OTA update when I booted back up. Maybe this fixes it? (I got a OTA when I first activated it this morning)
>another OTA
>implying it's THE OTA
i-l-l said:
Still can't DL anything manually from the Market. I talked with Bonnie from CNET who did the review from them and she said the market was working on her review model.
I just got another OTA update when I booted back up. Maybe this fixes it? (I got a OTA when I first activated it this morning)
Click to expand...
Click to collapse
activation was the prl, profile and firmware update, not the OS update
i charged my phone, and it stayed red and it doesnt goto green when full
sfld said:
i charged my phone, and it stayed red and it doesnt goto green when full
Click to expand...
Click to collapse
just because it shows in the battery as 100% doesn't mean it's truly 100% battery, i installed Battery Time lite, the OS showed the battery at 60% but battery time showed the batter at 53%, so you could be just a little impatient
kingakuma said:
just because it shows in the battery as 100% doesn't mean it's truly 100% battery, i installed Battery Time lite, the OS showed the battery at 60% but battery time showed the batter at 53%, so you could be just a little impatient
Click to expand...
Click to collapse
lol no the battery meter stopped moving, it was full.
however it didnt change to green at all. Gotta let it die again and try once more, but there was another guy who had it happen also
anyone confirm they got a green light?
kingakuma said:
activation was the prl, profile and firmware update, not the OS update
Click to expand...
Click to collapse
weird. I had the same message pop up after activation. I couldn't use data after activation until I updated the profile myself.
yesssssss I can DL stuff from the market now!
sfld said:
lol no the battery meter stopped moving, it was full.
however it didnt change to green at all. Gotta let it die again and try once more, but there was another guy who had it happen also
anyone confirm they got a green light?
Click to expand...
Click to collapse
you do realize that when the bar reaches the 100% mark the animations stop but it's still charging, once it reaches over the 90% the battery meter shows 100% when in fact it could be 91%
kingakuma said:
you do realize that when the bar reaches the 100% mark the animations stop but it's still charging, once it reaches over the 90% the battery meter shows 100% when in fact it could be 91%
Click to expand...
Click to collapse
its safe to say if the phone came shipped 50 percent, and charged for over 2 hours without changing led colors, somethings up lol
My 3G and 4G keep cutting out on me.
someone mentioned this but this is HUGE. The phone icon disappeared off the lock screen and the icon is gone from the apps menu.

[Q] New update oddly bricks acer iconia

I tried to install the latest update for my acer tablet. My tablet is unrooted and it was doing fine with the android icon with spinning gears and a progress bar. Though it froze and stayed froze...i had no choice but to reset. Once I did though the system would come back up to the slide your finger to unlock screen, my same background was working but a vibrate would happen (before touching) and after that touching the screen wouldn't do anything or react so couldn't slide to unlock. After this, I tried the plus volume button + power+ moving the orientation switch on and off. This got my old background to go away so something happened but it never reset on its own as it was saying: clearing user data and clearing cache. After that i shut it off again and rebooted using the minus volume. It said it was going to revert back to some file. The friendly android robot with spinning gears occurred then shortly after the progress bar came up that friendly android was replaced with an android icon with a big yellow warning sign in it (exclamation point) as far as i can tell nothing happens afterwards. After a few more reboots and + trick i can get the system to boot (no drag finger to unlock) but the minute it gets to the home screen the "shutting down" dialog shows up with the "powering off" message. It never goes away, tablet never shuts down. This happened REPEATEDLY. I did contact acer tech support; and since the first time it didnt reboot on its own after clearing user data and user cache he said its a hardware defect and to return it. I do hesitate to believe that cause I have babied this thing. I wonder if its an odd software error?
Now if i just let the tablet boot up it will come to that home screen with that shutting down dialog. And sometimes i swear a message box pops u behind it I cannot click on it (i swear the dialog that pops up behind the powering off dialog is something about the apk installer). I cannot get to the privacy ->restore to factory defaults...cause everytime i make it to the settings screen and click okay or something the home screen comes back and everything else go s away...so can never click on anything in the settings without it fading away. Which means I cannot click privacy -> restore factory defaults. So now my acer just boots up and says shutting down right away and does nothing else. Its clear of the apps i had on it, but st still not coming up. Am I missing some other step to the process or is the acer device really going to be needed to send out? I think i did everything right but wondering if anyone else had the boot up and then see the shutting down/powering off dialog the whole time... it should be noted that it never actually does shut down.
Any ideas or help id love it!
I don't own a tablet, but here is a thread that you can check out. Hopefully it will help you out. Good luck!

phone will not turn

I used my phone this morning and it was fine. A few hours later I went to use it and it would not turn on. It is fully charged. I am running go launcher. I usually don't get asked which launcher I want to open it with when I wake my phone. But that screen flashed very quickly but I could not choose as the screen went blank very quickly. The screen was blank but the back button and the home button were lit up. I hit the power button so many times but nothing happens except the the 2 buttons lighting up. I went into recovery try to boot from there but nothing hapeens. It just goes to the HTC screen and hangs there. Its been on that screen for 10-15 and then I go back into recovery and still nothing. I tried to do a factory reset. It went to a screen with a picture of the phone and 2 green arrows going in a circle and a green down arrow inside the circle.
I have no idea what is going on. I have not done anything new to the phone. It is stock and I got Kit kat on it a few weeks back. Everything has been fine up until this morning. I understand the go launcher could cause a problem opening up the phone. But I don't understand why I cant do a factory reset from recovery. Any and all help is appreciated. Thanks
I also noticed that in the bootloader the very first line says 'LOCKED" is it supposed to say that?

Note 8 screen display issue

My Note 8 battery went flat and when put on charge the screen started flashing.
Overnight it had charged 1% when attached to my computer so I plugged it in all day.
Eventually it charged, but was playing up. Kept dropping wifi, apps would not run, could not download anything from the Play Store.
I did a factory reset and it appear to be ok, except I have a transparent, grey box covering about one third of the screen with text in it relating to the device.
i.e.
PDA:N5110XXCMK1
PHONE:NA
CSC:N51100XACMJ2
H/W:Not Active
RF Cal Date: None
SMD:01N,PBA:04N,CAL:07N,FINAL:11N
and a load more.
If I scroll the screen the background scrolls ok, but this box stay put.
If I open an app it disappears, but going back to the home screen it reappears after a couple of seconds.
I tried taking a screen shot, but it disappears when I try to do it and does not show up.
I guess I could take a picture with my phone if that would help.
Any ideas what has gone wrong?
Thanks

M5 boot stuck half-way, rest of screen black, shuts off after a min

Hi all,
I got this Xperia M5 that's been giving out warnings about memory being full and I suppose it finally gave in. It only partially boots after like a full minute of showing you those blue waves. When it 'boots' the screen is black and nothing works, except you can see the status bar with just the battery icon, no-SIM icon and the clock.
Weird thing is when the device is powered off, you can press the power button once and it'll display a large battery indicator which shows the percentage normally-- I've seen this go up from 0 to over 90 something incrementally.
But when it's 'on' the way I just described, the battery is always at 0% with a red ! next to it.
Anyway, when it's in this weird half-life mode, you can actually pull down the notification bar normally, and tap stuff as well. Flashlight works, you can see an actual WiFi list (nothing happens when you connect) etc. When you launch stuff through here though, like settings, it won't open anything. It'll make the sound as if it's launched something but the remainder of the screen will still be black.
Using the dedicated camera button, I can access the camera. It works (sort of), meaning you can see the camera display where the screen used to be black. And it immediately says "system process is not responding," so I'm guessing this is a system issue where it can't load basic stuff like the homescreen?
Whatever you do or don't do, it stops responding after a couple minutes and shuts itself off.
Stuff I've already tried:
- Safe mode (volume down + power), just 'boots normally'
- Recovery mode (volume up + power) done that for over two minutes, does nothing or just 'boots normally'
- Hold down the tiny yellow 'off' button under the SIM/SD cover, did nothing.
- Xperia Companion: PC won't recognize the phone either in that zombie state, or when it's off, so I tried 'device cannot be detected', shut phone down, held down volume down button, connected USB still holding down, waited for a while and viola, nothing happened.
It's factory OS, never messed around with it and I don't know the version (could be 5?).
Any ideas?
Guys at this point all I'm wondering is if anyone ever managed to brick a phone that's as semi-responsive as this one, in the history of bricked android phones anywhere.. I mean how could it be bricked when you can (sort of) boot and even open the camera?
you said it boots in download mode?
paranoic(d) said:
you said it boots in download mode?
Click to expand...
Click to collapse
No I wouldn't say download, it's weird-- there's the status bar at the top and soft navigation keys at the bottom, but the homescreen in between these is black. I tried tapping this black area to see if stuff is there logically but you just can't see them, but there was no interaction, no sound or anything.
I am able to pull down the status bar to reveal the usual buttons and such, like I mentioned before you can turn on the flashlight, click to see a list of available wifis etc. But you can't access settings through here, I mean you tap settings and the main part of the screen is still black.
The only way to get the screen to work is to open the camera through its dedicated button, where the camera display works normally, you can switch cameras etc. Tried accessing the gallery through here but it didn't work.
I just don't wanna buy a new phone when this one doesn't seem bricked at all. If it like didn't respond at all and nothing appeared on the screen I wouldn't think twice before buying the first phone I see on Google.
im afraid that you have to flash stock rom again if you will boot into download/fastboot mode.but your problem seems strange.what was the last thing you have done before phone stuck like this?
paranoic(d) said:
im afraid that you have to flash stock rom again if you will boot into download/fastboot mode.but your problem seems strange.what was the last thing you have done before phone stuck like this?
Click to expand...
Click to collapse
Not my phone but it'd been going on about low memory for a while now. I got the PC to recognize it once in that zombie state, so I'll try that with Companion if I can get it to half-boot again. I'll post updates if anything happens.
antiglue said:
Not my phone but it'd been going on about low memory for a while now. I got the PC to recognize it once in that zombie state, so I'll try that with Companion if I can get it to half-boot again. I'll post updates if anything happens.
Click to expand...
Click to collapse
okay keep us updated

Categories

Resources