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AT&T is screwing us again! There doubling the upgrade fee this Sunday from $18 to $36!! It's changing a week before the galaxy note is being released. Thanks again AT&T!
Sent from my Apple Newton MessagePad 2100
Orange_furball said:
AT&T is screwing us again! There doubling the upgrade fee this Sunday from $18 to $36!! It's changing a week before the galaxy note is being released. Thanks again AT&T!
Sent from my Apple Newton MessagePad 2100
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I've been off all week, but this will be an interesting change to go back to work with on Monday. I just saw it on Engadget...
Well one thing I will say is preorder the Galaxy Note before sunday, the upgrade is processed immediately thus your fee with only be $18 if you upgrade today or tomorrow before the change on Sunday. This applies to at&t upgrades only, I am not sure how third party upgrades process such as Best Buy, etc...
- Dan
I went into the store and preordered mine and they told me that I made it just before the upgrade fee increase. Then they waived it.
I reserved my note @ Best Buy. They have not charged the upgrade fee, so well see. I'm sure AT&T will waive it, though. They are usually good about stuff like that...
Sent from my Dell Streak using Tapatalk
I just pre ordered mine at Best Buy and they told me $18
I guess I better call
MB860
This upgrade fee should only apply if you order directly from at&t in some manner?
But if you order from 3rd party group like Amazon, Costco, etc.... we should be safe from this bs?
Aerials said:
This upgrade fee should only apply if you order directly from at&t in some manner?
But if you order from 3rd party group like Amazon, Costco, etc.... we should be safe from this bs?
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I believe you are still charged the upgrade fee. You just don't see it because it appears on your next bill.
Tell me if I'm wrong though.
Some 3rd party retailer can wavie the upgrade fee but usually they will say so up front. AT&T still charges the fee but those retailers give you money back.
My Perimer account has been showing up with $36 upgrade fee for a year now. And also consistently shows new phone releases $100 more than non-primer acccounts or stores.
So, AT&T is simply leveling the field for all customers. Sooner or later, your new phone will be $100 more (so GS2 will be $299 and Note will be $399) as well if this trend continues.
AT&T will always try to nickel and dime you with some ridiculous charges. You just have to know how to call and complain about the charges and they will drop it for you. Every time they tried to charge me those ridiculous fees I called and complained and got it waved.
deeken said:
AT&T will always try to nickel and dime you with some ridiculous charges. You just have to know how to call and complain about the charges and they will drop it for you. Every time they tried to charge me those ridiculous fees I called and complained and got it waved.
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Agreed. It is like this with Comcast, too. If you have shown loyalty as a long time customer and tell them you are dissatisfied, charges like this are easily negotiable.
I used to be a long time loyal customer . . . had a corporate account over 10 years old predating the cingular merger. Then I went and got married. Trying to get the frickers to add my wife to my account was like I was like talking to a brick wall... it took three days of being on the phone over eight hours (that's 24 hours total, mind you, not 8 hours spread over three days) and the only solution they ever found was to cancel my current account and create a new one from scrap. So now I'm only a 2 year customer instead of a 10+ year corporate customer. Grrrrr.
jpeg42 said:
Agreed. It is like this with Comcast, too. If you have shown loyalty as a long time customer and tell them you are dissatisfied, charges like this are easily negotiable.
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Yes Comcast Is exactly like that. I have had Adelphia cable and Comcast tool them over years ago. They jacked up the prices around two years ago. My dad called and complained. Said he would was going to Go to direct tv. They gave us an he upgrade, free DVR upgrade, top of the line Internet, free phone, and another he box for 1/2 the price per month. With that all added to our other stuff we only pay around $150 a month.
AT&T on the hand has never done anything like that for us. We have been with them when they were still Cingular. In fact my mom just get her Cingular sim card replaced with her 3G one fort her iPhone. They don't do crap for us. We pay close to $300 a month (and this month more that $300, do the new fee) and it continually rises because of these new data plans. I was in the market for a new network this time around, but they all suck. I have never been throttled, never went over my limit, my mom pays for the 2gb data plans on all of our accounts, and combined we use about 2.7gb per month. (thats 1.5 for me, 1.1 for my sister and .1 for my mom.)
My only other option was Verizon and the galaxy nexus but I chose the note and AT&T.
I hope I don't have to regret it.
Sent from my Apple Newton MessagePad 2100
Upgrade fee is something that ATT CSR can easily remove for you. You just have to call and be friendly with them. I haven't yet to have any issue convincing them that upgrade fee is unreasonable (knock on wood). So the least you can try is reduce it to $18 if you get charged $36 by telling CSR that you preordered before the price increase date. I would first try to get the whole thing removed via 611.
OK here's the deal. I am currently phone-less being I sold my GS2 in wake of the note. Now I have two upgrades due in May. My GF also wants a Note and she said she is more than happy with waiting. Me, I tried but I can't lol. Being smart phone less sucks. Not fun bringing my new Transformer Prime around and hoping for wif lol. So here are my options.
One of the upgrades is deff going to my GF. So that leaves one. I figured I could buy the note today for $650 and instead if paying early upgrade price of $550 saving my May upgrade for future phones like a SG3 or whatever. Or better yet I could buy a Note for $300 "full upgrade price" in May and eBay it and make some profit. I have went to all local ATT stores asking to upgrade early, but no go. Even tried customer service. Last year I got my GF a iPhone 4 early 30 days early, but they say they are much more strict now.
Basically should I just pay the retail of $650 and pocket my upgrade for the future? Or pay $550 and extend ans save $100, which seems silly.
I already told my GF I'd sacrifice my PS Vita if I was able to get the Note. I'm dying g to get one!
I also know $650 seems expensive. But I look at it as a investment. Being I would be able to sell it down the road if needed or wanted for at least 60% of my money back. And I'm not signing a contract extension. And I believe not having to pay the $36 new activation fee.
Thanks, I've been reading these forums all day yesterday. So ready for my Note!
Go to best buy they will price match at$t and you get rewards zone points, if you're a silver member they even have a 3x points coupon out now that's good through today.. 650 would get you 1950 points with coupon, equals almost 40 back in reward zone certificate.
Sent from my SAMSUNG-SGH-I727 using xda premium
Very good point. I am a silver premier member. Thanks for the double points heads up.
I just ordered it from gosale.com for $149. I added a line and am selling my skyrocket. With the money from the skyrocket, i'm paying the cancellation fee. I gotta wait for after 30 days of course but who cares. I'll be getting my note on Wednesday. http://www.gosale.com/5792771/samsung-galaxy-note-4g?gclid=CMDc883cu64CFQxX7AodSkcwNQ
cpbeats said:
I just ordered it from gosale.com for $149. I added a line and am selling my skyrocket. With the money from the skyrocket, i'm paying the cancellation fee. I gotta wait for after 30 days of course but who cares. I'll be getting my note on Wednesday. http://www.gosale.com/5792771/samsung-galaxy-note-4g?gclid=CMDc883cu64CFQxX7AodSkcwNQ
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Damn that's a good deal. I'd be all for that if I wasn't at 5 lines already in our family plan. 150 is a steal for the note! Lucky you
Exactly. I just went to google and typed in Samsung Note for sale in US and that link came up. I thought it was bs but the live chat lady actually said its a great deal and she'd walk me through it to ensure I get the $150 discount. Can't wait. Bye-Bye Skyrocket.
Man I'm always missing the great deals! Maybe I should see if I can return my note and get this deal!
coretech said:
Man I'm always missing the great deals! Maybe I should see if I can return my note and get this deal!
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It's still up there. I mean $150 is still $150. That's beer money, game money, etc.
I paid full price. Gonna get another new one in June when get full upgrade and give this one to the wife. By that time might be free upgrade. Then I can sell the international I just handed down to her.
Sent from my SAMSUNG-SGH-I717 using xda premium
Same here. I just got home and I got mine! Super happy, we had to stop at the grocery store and I was bumping into people playing with it lol.
I paid full price, gonna get my gf hers in may. And then save my other upgrade in case the galaxy s3 intrigues me. But I can't see it getting much better than the note, very happy with it thus far.
I just purchased mine for 150... I will try at&t service and determine if i will keep it.. If I decide i don't like it I will cancel my service and buy out my contract... 325... That's a total of 475 for the phone itself... Now that's a deal compared to paying 650...
Sent from my SPH-D710 using xda premium
towncop1978 said:
I just purchased mine for 150... I will try at&t service and determine if i will keep it.. If I decide i don't like it I will cancel my service and buy out my contract... 325... That's a total of 475 for the phone itself... Now that's a deal compared to paying 650...
Sent from my SPH-D710 using xda premium
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I hear ya man, today was the first time I laid out full price for a device. I usually go full upgrade or early I must really love the phone
But in my case my other two lines are due for upgrade in may so my gf gets one. And the other I can save for a future "me" device . Or get a note and sell it for $600 on the bay with my upgrade. Thus means I got mine for $300.
We utilize 3-4 of our lines between me and my gf. Id like to drop one off as well and save the $10 a month.The other we give to her parents in the mid west. Otherwise I would have done the $150 deal.
The ATT reps were totally unaware of the 50% off deal too, go figure lol.
Of course they were. They don't know of any of the deals I ask about.
Pay full price. I've been selling almost 10 $500 per Note in Craigslist. Only $100 more from early upgrade
Maybe try another store I just bought a phone back in November when I signed up for At&t. I called the store and said I wanted to buy the phone outright and the guy said why do that when you can do and early upgrade because they were not able to sell the phone off contract at the time. Do you live on Los Angeles? The store I go to is really customer focused.
Sent from my SAMSUNG-SGH-I717 using XDA App
I paid $375
I just purchased one for $375, because my contract wasn't up until 08/12, so I had to do what they call an "exceptional upgrade". $300 for the phone and $75 for the early upgrade. I did it at one of those authorized AT&T stores, looks like the real store but they have their own price for early upgrades , compared to AT&T with their $175-250 fee. And now I see that premiere customers are eligible for 50% discount so I'll be calling them in the morning to try and get some kind of credit. Even though I really didn't spend any money because I sold my Skyrocket for $400!
sweetboy02125 said:
Pay full price. I've been selling almost 10 $500 per Note in Craigslist. Only $100 more from early upgrade
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sell me one lol
I'll be buying mine outright. $100 difference between outright and extending my contract and losing out on my scheduled upgrade in July? Kind of a no-brainer.
I did an early upgrade and was expecting to pay $550. It rang up at $500. The rep didn't know why. My upgrade wasn't due until March of '13.
ReZound is 79.99 with an upgrade/2-yr agreement
Does anyone know if this is only online or is it also in-store...I'm planning on purchasing the phone tomorrow but the Verizon Store is far and the store is obviously closed by now (10:10pm here in South Carolina). Any help or quick response would be great! Thank you!
i believe it's online only as of now. it'll go back up in price soon, though.
Alright...dang...thanks though!
If you want the Rezound and have the contract the $79 is a great deal. I wouldn't be afraid of doing it online. When I ordered mine they even comped the shipping (I ended up having to fight for it after the fact but won the minor battle) but you can ask them on chat if there is anyway to get the shipping free. The process for activation is pretty easy. One thing to note - if you have a 4G phone that you are replacing it with - they will not send out the sim card automatically. But your local store has those and can fix most anything if things get messy.
I ordered mine online a few months ago when it was $50. Phone was here 19hrs later. Popped sim card in and away it went
Sent from my ADR6425LVW using Tapatalk 2
Hah you guys are getting ripped off if you pay more than $.01 for it that's what I got mine for
The $0.01 deal doesn't exist now... glad you got the deal...
I upgraded my Son's phone to the Rezound yesterday.. $79 + $30 upgrade fee = $109 which you pay upfront. He will have the phone most likely Tuesday.
Will see how long it takes him to S-Off.... I got it 2nd try.
krelvinaz said:
The $0.01 deal doesn't exist now... glad you got the deal...
Will see how long it takes him to S-Off.... I got it 2nd try.
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I know I'm just messing around
It took me FOREVER to get s-off I went through 3 OS's setting up drivers adb and fast boot and it all didn't work because I wasn't on the stock rom.. . So pissed wasted a week
AshtonTS said:
I know I'm just messing around
It took me FOREVER to get s-off I went through 3 OS's setting up drivers adb and fast boot and it all didn't work because I wasn't on the stock rom.. . So pissed wasted a week
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Lol I thought that would cause problems. I nandroid back to the bone stock out of the box rom still took me 4 hrs cuz my laptop didn't put out enough power on usb I guess. Went to desktop, boom first try the wire trick worked :banghead:
Sent from my ADR6425LVW using Tapatalk 2
Got mine from Bestbuy the other day. They matched the $80 price that Verizon had. I got $100 for my Inc 2 trade in. I got $50 freedom upgrade. That means I got $80 in my pocket as I left.
I think I beat you AshtonTS.
Go to Best Buy and ask them to price match, sell the beats earbuds because they're garbage and you've paid $30-nothing for your brand new rezound!
eh i paid $250 for mine on launch day..should've been 300, but on the website it said 250 because of a loyalty discount (not new every two because i was using an annual up anyway, so it was a weird unmentioned discount..)
i go int he store, ask if they can match it..at first they say no, so i'm like "ok i'll just go somewhere else that will, or order it online"
then another guy comes over and is like, well wait, lets see what we can do...turns out they were able to match it lol so maybe you can try in a store
Here's a question:
Why do American carriers charge such obscene amounts for cell phones?
For example, I can get an HTC One X with 5000 any network text messages, 2000 any network minutes, 5000 additional minutes when calling those on the same carrier and unlimited data (truly unlimited) for the equivalent of about $50 per month with NO upfront cost for the device (it's free).
I've seen adverts in the US that still ask for an upfront fee for the very outdated HTC Inspire and price plans that are laughable.
Am I missing something?
Sent from my Galaxy Tab 2 7.0 using Tapatalk 2
jimbo.levy said:
Here's a question:
Why do American carriers charge such obscene amounts for cell phones?
For example, I can get an HTC One X with 5000 any network text messages, 2000 any network minutes, 5000 additional minutes when calling those on the same carrier and unlimited data (truly unlimited) for the equivalent of about $50 per month with NO upfront cost for the device (it's free).
I've seen adverts in the US that still ask for an upfront fee for the very outdated HTC Inspire and price plans that are laughable.
Am I missing something?
Sent from my Galaxy Tab 2 7.0 using Tapatalk 2
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They are greedy.
Because the United States is roughly 40 times the size of the UK. Carriers figure they have to cover more rural geography while improving speed to satisfy customers in urban areas, particularly Verizon. Then pass the costs onto us.
Glad I got to pay a penny up front for my phone, but this two year contract without unlimited data is a steep price in the long run.
You seriously don't pay anything for your phones over in London, and get cheaper prices? Holy hell.... we get hit hard here in America. :-( Always a few $100 everytime we want to upgrade, unless we can hit a great deal, and even then... buying the phones the cheapest part of the process. I pay nearly $230 a month for 2 phones. *sigh*
I looked at every blog and cant find a straight answer. So if I am due for a phone upgrade...With Sprint one up plan i can get the note 3 for 0 down "no money upfront" and makes payments each bill cycle? At the end of owning the phone 1 yr i can do get another phone again with 0 down?
I'm in a similar situation, I want to swap the note 3 after a year or 6 months to get triband lte (I'm in a wimax area).
Currently on a family unlimited plan but wondering if I can do the jump program for a year.
Sent from my SPH-D710 using xda app-developers app
I am doing the One Up on Friday to go from Note 2 to the Note 3. You have to pay sales tax on the full retail price of the phone up front then you start your monthly payments. After 12 months you can use the One Up again on that line to get another new phone. This way actually saves me money. If the price is $699.99 then I will be paying about $58 on tax and then right at $30 per month. So one year of payments would be $350 then I could start all over again with the Note 4. Since I usually buy a phone at full price when I am in the middle of a 24 month contract, the One Up program is going to end up being cheaper for me.
richmc73 said:
I am doing the One Up on Friday to go from Note 2 to the Note 3. You have to pay sales tax on the full retail price of the phone up front then you start your monthly payments. After 12 months you can use the One Up again on that line to get another new phone. This way actually saves me money. If the price is $699.99 then I will be paying about $58 on tax and then right at $30 per month. So one year of payments would be $350 then I could start all over again with the Note 4. Since I usually buy a phone at full price when I am in the middle of a 24 month contract, the One Up program is going to end up being cheaper for me.
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I called my local store about this. The thing that I think people miss about it is that you cannot upgrade to the next phone (in your case Note 4) until you have completely paid off your Note 3. So a year in you still have to pay another $439, assuming they put retail at $799. Also I am pretty sure that at that time you surrender your old device to them meaning the argument about picking up the difference via a private party sale is out the window too. Then you'll have to put a down payment to get your Note 4 on top of that since the no down payment option is only a limited time deal! For that reason I'm not jumping into the One UP at this time...
I was told by my local store that it works the way I described. That is the whole point of the One Up program. To allow customers to upgradeevery year. One of the social care people on sprints forums even states " you will be eligible for a new phone after we recieve 12 payments for the phone"
I would go in the store and ask or call a different store.
richmc73 said:
I was told by my local store that it works the way I described. That is the whole point of the One Up program. To allow customers to upgradeevery year. One of the social care people on sprints forums even states " you will be eligible for a new phone after we recieve 12 payments for the phone"
I would go in the store and ask or call a different store.
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Yes you are eligible that is true but you are still due 24 months payments, meaning if you have remaining balance on your phone you have to pay that! If I'm wrong someone show me some official documentation because I can't find it.
bds369 said:
I called my local store about this. The thing that I think people miss about it is that you cannot upgrade to the next phone (in your case Note 4) until you have completely paid off your Note 3. So a year in you still have to pay another $439, assuming they put retail at $799. Also I am pretty sure that at that time you surrender your old device to them meaning the argument about picking up the difference via a private party sale is out the window too. Then you'll have to put a down payment to get your Note 4 on top of that since the no down payment option is only a limited time deal! For that reason I'm not jumping into the One UP at this time...
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That doesn't make sense from what they told you. How is it a one up program if i don't get a device each yr. The limited time yes is for 0 down but you have to be able to get a new device in a yr to call it One Up. Otherwise I would just pay $350 for device up front and get another device in 2 yrs vs paying full price. From what i heard you don't own the device and you are turning it back in, hence the reason you are not paying full price and allowed to upgrade in a yr.
Sprint is really going down hill with the softbank merger. Confusing everyone even their employees.
We have had one statement from Sprint only saying it will be release Oct 4th. No promotion or anything. The one up hasn't been fully vetted and its live and active. This is crazy!
Exactly it's like they are trying to copy the auto industry and develop a phone "lease" program. I love the thought of early upgrades (R.I.P. Gold member program) however I was told that you have to pay the remaining payments before you can upgrade to your next phone. Would love for this to be wrong but need someone to find some actual proof from the sprint either way.
dallastx said:
That doesn't make sense from what they told you. How is it a one up program if i don't get a device each yr. The limited time yes is for 0 down but you have to be able to get a new device in a yr to call it One Up. Otherwise I would just pay $350 for device up front and get another device in 2 yrs vs paying full price. From what i heard you don't own the device and you are turning it back in, hence the reason you are not paying full price and allowed to upgrade in a yr.
Sprint is really going down hill with the softbank merger. Confusing everyone even their employees.
We have had one statement from Sprint only saying it will be release Oct 4th. No promotion or anything. The one up hasn't been fully vetted and its live and active. This is crazy!
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bds369 said:
Yes you are eligible that is true but you are still due 24 months payments, meaning if you have remaining balance on your phone you have to pay that! If I'm wrong someone show me some official documentation because I can't find it.
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That would be the same as current plans...If i wanted to upgrade to a new phone from Note 2 in less then a yr i just pay the early termination. After a yr on contract the termination would be less then $200. So if i paid $300 to get the device and $200 to cancel contract that's only $500. Still $200- $300 shy of original price. As this wouldn't make any sense i am sure One Up has to be cheaper in the fact of getting a new device each yr.
bds369 said:
Yes you are eligible that is true but you are still due 24 months payments, meaning if you have remaining balance on your phone you have to pay that! If I'm wrong someone show me some official documentation because I can't find it.
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I just now called customer care and asked them. I explained to the rep (Kelly) what I was planning and asked about the remaining 12 months of payment if I One Uped again in 12 months. Kelly put me on hold while she looked into it and she came back and said that after 12 months of payment I could do the one up again. I asked again to clarify that they remaining 12 months of payments went away and she said yes as long as you turn in the phone.
richmc73 said:
I just now called customer care and asked them. I explained to the rep (Kelly) what I was planning and asked about the remaining 12 months of payment if I One Uped again in 12 months. Kelly put me on hold while she looked into it and she came back and said that after 12 months of payment I could do the one up again. I asked again to clarify that they remaining 12 months of payments went away and she said yes as long as you turn in the phone.
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Yea that's what i figured. That's the only way this plan could work lol. Im still upset that sprint has not made a bigger effort to explain this. Its like they don't want anyone to know they are doing 0 down. Maybe after 0 down ends they will start advertising.
richmc73 said:
I am doing the One Up on Friday to go from Note 2 to the Note 3. You have to pay sales tax on the full retail price of the phone up front then you start your monthly payments. After 12 months you can use the One Up again on that line to get another new phone. This way actually saves me money. If the price is $699.99 then I will be paying about $58 on tax and then right at $30 per month. So one year of payments would be $350 then I could start all over again with the Note 4. Since I usually buy a phone at full price when I am in the middle of a 24 month contract, the One Up program is going to end up being cheaper for me.
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Don't forget the $15 per month discount that you get off your bill for as long as your in the one up program. With that your essentially only paying 15 per month for the phone.
Say if you were to upgrade to the Note 4 at year one, do you own the Note 4 at year 2 after completing 24 payments?
If that is true, One up makes a lot of sense because you could then sell the Note 4 that you upgraded to for more cash at year 2 than a Note 3 you would have had to kept for two years with the standard subsidized route.
Yea, my upgrade isn't until January, they want me to give them my "one" to switch to one up and get the note 3. Eff that. I'll probably just switch to AT&T. They tried to switch me to customer retention but I was on hold a good 15 minutes and I had to go to work . I don't mind giving up the note 3 in 12 months while on the new plan, but I'm not giving them a phone I just paid full price for.
Sent from my HTCONE using XDA Premium 4 mobile app
There is alot of confusion on the one up program but you pay 12 months on a phone and then if u want to upgrade again you have to hand tje phone over and start paying on another. That's hiw tje other 12 payments are gone. It's a cool idea that I'm gonna take advantage of. Plus the 15 off the monthly bill is awesome. So it would only be about 15 extra to get the note 3.
Sent from my SPH-L900 using XDA Premium 4 mobile app
Rippley05 said:
Yea, my upgrade isn't until January, they want me to give them my "one" to switch to one up and get the note 3. Eff that. I'll probably just switch to AT&T. They tried to switch me to customer retention but I was on hold a good 15 minutes and I had to go to work . I don't mind giving up the note 3 in 12 months while on the new plan, but I'm not giving them a phone I just paid full price for.
Sent from my HTCONE using XDA Premium 4 mobile app
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I'm in a similar situation. I pre-ordered the Evo LTE, so I can't do a standard upgrade until 1-1-14. Shortly after receiving my pre-ordered black Evo LTE, Sprint announced the white Evo LTE and I bought it at retail. Around May of this year I bought a Note 2 at retail. Even though I'm still in contract, the active device on my line is not what I bought at contract price. After talking with 3 reps at 611 and 2 reps at 2 different local stores, I was getting mixed responses about whether or not I'd have to trade in a phone to start the One Up program. I finally called 611 again and asked a rep then had her verify it with her manager. She told me that I do NOT have to trade in any phone to start the One Up program since my active device wasn't purchased at contract price and because it had been over a year. I had her put notes on my account saying that I do NOT have to trade in a phone to get the Note 3 Friday morning and begin the One Up program! I still have my black Evo LTE and white Evo LTE, so I'm going to take my black LTE with me just to be safe in case they do require me to trade it in. I could sell it on ebay for $150-200, but to me it would be worth paying that to upgrade early during the Note 3 release. Hopefully they'll expect nothing from me except taxes on the Note 3, and I'll be good to go. I can let ya know for sure in just under 8 hours when my local Sprint store opens up. I will be there at 10am when they open to get me a white Note 3!!! Hoping that all goes smoothly!!
SwiftKey'ed from my White Note 2 via XDA Premium HD
stanglifemike said:
I'm in a similar situation. I pre-ordered the Evo LTE, so I can't do a standard upgrade until 1-1-14. Shortly after receiving my pre-ordered black Evo LTE, Sprint announced the white Evo LTE and I bought it at retail. Around May of this year I bought a Note 2 at retail. Even though I'm still in contract, the active device on my line is not what I bought at contract price. After talking with 3 reps at 611 and 2 reps at 2 different local stores, I was getting mixed responses about whether or not I'd have to trade in a phone to start the One Up program. I finally called 611 again and asked a rep then had her verify it with her manager. She told me that I do NOT have to trade in any phone to start the One Up program since my active device wasn't purchased at contract price and because it had been over a year. I had her put notes on my account saying that I do NOT have to trade in a phone to get the Note 3 Friday morning and begin the One Up program! I still have my black Evo LTE and white Evo LTE, so I'm going to take my black LTE with me just to be safe in case they do require me to trade it in. I could sell it on ebay for $150-200, but to me it would be worth paying that to upgrade early during the Note 3 release. Hopefully they'll expect nothing from me except taxes on the Note 3, and I'll be good to go. I can let ya know for sure in just under 8 hours when my local Sprint store opens up. I will be there at 10am when they open to get me a white Note 3!!! Hoping that all goes smoothly!!
SwiftKey'ed from my White Note 2 via XDA Premium HD
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I'm either gonna convince them to let me start the program without trading in my "One" or I'm gonna go give At&t a try for a while. I've been on the fence about leaving anyway, I'm ready for 4g. Sprint is not only making me pay 50$ than anyone for the Note, and now they want my phone that I didn't even get from them? Heck no
Rippley05 said:
I'm either gonna convince them to let me start the program without trading in my "One" or I'm gonna go give At&t a try for a while. I've been on the fence about leaving anyway, I'm ready for 4g. Sprint is not only making me pay 50$ than anyone for the Note, and now they want my phone that I didn't even get from them? Heck no
Click to expand...
Click to collapse
It can be almost any phone. Upgraded to the s3 when it came out for my original upgrade. Switched to note 2 midway through contract. Upgrade I was scheduled for was feb 2014. Activated my old evo and turned that in for the note 3 this morning.
Sent from my SM-N900P using XDA Premium 4 mobile app
Be prepared to wait if you're getting the Note 3 on the One Up program! I was the only customer in the store and had to wait 1.5 hours for them to finally get it to go through for me! They even called Sprint and confirmed that everyone is having problems with it this morning. They told me that no over else has got it to work yet, but I was willing to wait all day, lol. Just be patient though, they eventually got it for me!!
Sent from my SM-N900P using XDA Premium 4 mobile app
I chose not to do 1up cause you had to switch to the unlimited plan and I am not interested in that . But I got mine from wirefly fur $250 no tax no activation fee so I am happy
Sent from my SPH-L900 using Xparent Purple Tapatalk 2
This link will direct you to the page for pre-ordering the Note 8 if you owned a Note 7 and want a $425 trade-in. This will only work for U.S. customers, and there is an eligibility check.
The eligible devices are:
Note 5
S7
S7 Edge
S5
S6
S6 Edge
S6 Edge +
iPhone 7, 7 Plus, SE, 5, 5S, 6, 6S, 6 Plus, and 6S Plus
Google Pixel/XL
G4
G5
G6
V20
http://www.samsung.com/us/galaxy/note8/Note7Promo/s/Trade-In/
Yep: used it and trading in my iPhone 7+ for $425 discount. My iPhone for the most part just sits in a drawer.
Sent from my Nexus 6P using Tapatalk
Do your phone have to be paid off?
Sent from my LG-H918 using Tapatalk
kevin.hannaway.92 said:
Do your phone have to be paid off?
Sent from my LG-H918 using Tapatalk
Click to expand...
Click to collapse
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
xbmoyx said:
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
Click to expand...
Click to collapse
I called tmobile and they said they see its only though Samsung site... I'm going to keep calling for a different rep
Sent from my LG-H918 using Tapatalk
Going to be an iPhone 5 or s5 for about $75 and do this. Does it matter if the phone is actually on Verizon or not? Or just a working phone?
Thanks for sharing! I noticed the unlocked version is less expensive than carrier specific. I've never gone the route of unlocked - does anyone know of advantages/ disadvantages of going this route? I'm assuming the updates would come from Samsung rather than carrier but, again, unlocked is foreign to me. Thanks, in advance!
browning said:
Thanks for sharing! I noticed the unlocked version is less expensive than carrier specific. I've never gone the route of unlocked - does anyone know of advantages/ disadvantages of going this route? I'm assuming the updates would come from Samsung rather than carrier but, again, unlocked is foreign to me. Thanks, in advance!
Click to expand...
Click to collapse
Unlocked meaning you can pop any sim in and it'll work - no carrier bloatware - only samsung's P). No commitments, no contracts.
xbmoyx said:
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
Click to expand...
Click to collapse
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Chat with us again if you have more questions or sign in to My Verizon to make updates to your account.
Your chat recap
Reference number:
726585455370932013
Chatted on 08/24/2017 at 15:09:38
Verizon
Hi! How can I help you today?
You
I want to know if the previous Note 7 owners who were forced to turn in their phones for other phones will be allowed to upgrade to the Note 8.
Verizon
Welcome to Verizon Wireless Sales chat! With whom do I have the pleasure of chatting today?
You
Stephen
Verizon
It's very nice to meet you, Stephen!
Verizon
Any customer can upgrade to the new Note 8!
You
We were told that if we turned in our Note 7 after the whole exploding battery incident that we would be allowed to upgrade when the new one came out. Is that going to be honored?
Verizon
There shouldn't be any issue!
Verizon
Do I have permission to access your account so that I can better assist you?
You
Yes
Verizon
Which line are we wanting to upgrade?
You
(Blanked by me)
Verizon
You are definitely eligible to get the Note 8 however you still have 17 payments left on the current phone.
Verizon
That would go the same as if you still had the Note 7 on your account.
Verizon
You would have to pay off that balance in order to get a new phone.
You
I know that. They told us that wouldnt affect us and they would waive that. So in other wor4ds Verizon lied again. They told us we wouldnt have to do that. I guess I will be changing carriers since I cant trust Verizon to keep their word.
You
I didnt change phones by choice. I was forced by your company to do so. I was assured by verizon that Note 7 owners would be upgraded at no penalty when the Note 8 came out. So you company lied again.
You
As long as we got another Samsung phone we would be able to upgrade at no penalty to us.
You
This is beyond messed up. Now I am stuck with a phone I never wanted in the first place and cant get rid of it.
Verizon
Stephen, you may of very well been told this. Did you hear this over the phone or in store?
Verizon
I want to guide you to the right place to get this information!
You
Over the phone from a Verizon rep
Verizon
Let me grab you the number to our Customer Care Specialist to assist with this issue okay?
You
When Verizon bricked my note 7 to force me to turn it in.
Verizon
Note 7 from all over the world had to be turned in for the safety of citizens!
You
They even released a press release stating the same thing!
You
Yeah thats bull****. My phone was never at risk to explode. Never even got warm.
You
Only 35 worldwide exploded and they were all in Korea. None in the US. The oneshere were found to be fraud.
Verizon
I understand you are frustrated. Everyone had to do the same thing!
Verizon
Let me get you that number so you can get in touch with someone who can help.
Verizon
Or I can transfer you here in chat, how does that sound?
You
just give me the number. I need a break from dealing iwth you guys.
Verizon
1-800-922-0204!
You
Thank you.
BlakMajick said:
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Click to expand...
Click to collapse
Do you straight out them these payments or are you getting a monthly credit from Verizon that will pay off your device like I am? I came over from Sprint back in February when they revealed the unlimited plans and it was a promotion where I traded in my Galaxy S7 Edge and I got the LG v20 for free with a monthly $28 credit that will eventually pay off the phone. Yes I did multiple chats online and in my case, I can swap out my line with the Note 8 and still get the account credits. I even asked if I could "lend my phone to a friend" and they could use the V20 on their account (I'll be sending it to Samsung to fulfill the $425 off obviously) and he said yes that's not a problem because the installment plans don't put locks on the phones. Here's some text of a chat I had earlier.
Verizon
To give you a reference that your device payment credit will continue please keep this agreement number: XXXXXXXXX. This agreement is based on the active line where you device was linked to. Now, just as long as the line is active, regardless you'll use a different device and just as long you will not pay off the DPA (device payment agreement), the credit will continue.
You
Thank you! I have a few more questions.
Verizon
Yes, what questions do you still have while you have me?
You
Can I lend the LG V20 to a friend of mine, since I will no longer be using it?
You
And he can use it on his account?
Verizon
Yes absolutely he can use it on his own account. As long as the device payment will be fulfilled in 24 months, there will be no problem.
Verizon
Yes you are correct
What sucks is I had to give back my note 7 twice and I am using a note 3 there not going to give me anything for it lol
Sent from my SM-N900P using XDA-Developers Legacy app
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
furfmonkey said:
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
Click to expand...
Click to collapse
NICE!
i called in a few times before i got someone who helped me but eventually i was able to get verizon to allow me to use my smartwatch line to upgrade to the note 8 and once i receive the phone i will return the pixel xl and they will cancel out any left over payments then transfer my note 8 to my actual line
busventinc said:
What sucks is I had to give back my note 7 twice and I am using a note 3 there not going to give me anything for it lol
Sent from my SM-N900P using XDA-Developers Legacy app
Click to expand...
Click to collapse
They can give you $425. They told me to place the order and then give them a call and provide them your order them. They will note the order that you will be sending a note 3. As a precaution I paid with my Amex so if they try to screw me I will file a dispute. I'm not going to trade in my S8 Plus
Sent from my SM-G955U using Tapatalk
I wonder how I could dispute an issue with Samsung financing...I wanted the 0% instead of my 10% credit card. I don't think they will have issues unless the trade in is in poor condition.
btw, there are folks buying note 7's for 300-400 on craigslist. apparently, samsung is quietly buying them back. i'm meeting a guy in a place with cameras tomorrow to sell mine for 380.
i kept mine - i said bugger off to all those stupid letters and boxes.
and for all those folks who told me i was wrong for ignoring the harassing letters from verizon/samsung: pffft!
i have been using it as a really cool wifi tablet and now it's become my personal trade-in program for the note 8 i just pre-ordered from best buy.
BlakMajick said:
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Chat with us again if you have more questions or sign in to My Verizon to make updates to your account.
Your chat recap
Reference number:
726585455370932013
Chatted on 08/24/2017 at 15:09:38
Verizon
Hi! How can I help you today?
You
I want to know if the previous Note 7 owners who were forced to turn in their phones for other phones will be allowed to upgrade to the Note 8.
Verizon
Welcome to Verizon Wireless Sales chat! With whom do I have the pleasure of chatting today?
You
Stephen
Verizon
It's very nice to meet you, Stephen!
Verizon
Any customer can upgrade to the new Note 8!
You
We were told that if we turned in our Note 7 after the whole exploding battery incident that we would be allowed to upgrade when the new one came out. Is that going to be honored?
Verizon
There shouldn't be any issue!
Verizon
Do I have permission to access your account so that I can better assist you?
You
Yes
Verizon
Which line are we wanting to upgrade?
You
(Blanked by me)
Verizon
You are definitely eligible to get the Note 8 however you still have 17 payments left on the current phone.
Verizon
That would go the same as if you still had the Note 7 on your account.
Verizon
You would have to pay off that balance in order to get a new phone.
You
I know that. They told us that wouldnt affect us and they would waive that. So in other wor4ds Verizon lied again. They told us we wouldnt have to do that. I guess I will be changing carriers since I cant trust Verizon to keep their word.
You
I didnt change phones by choice. I was forced by your company to do so. I was assured by verizon that Note 7 owners would be upgraded at no penalty when the Note 8 came out. So you company lied again.
You
As long as we got another Samsung phone we would be able to upgrade at no penalty to us.
You
This is beyond messed up. Now I am stuck with a phone I never wanted in the first place and cant get rid of it.
Verizon
Stephen, you may of very well been told this. Did you hear this over the phone or in store?
Verizon
I want to guide you to the right place to get this information!
You
Over the phone from a Verizon rep
Verizon
Let me grab you the number to our Customer Care Specialist to assist with this issue okay?
You
When Verizon bricked my note 7 to force me to turn it in.
Verizon
Note 7 from all over the world had to be turned in for the safety of citizens!
You
They even released a press release stating the same thing!
You
Yeah thats bull****. My phone was never at risk to explode. Never even got warm.
You
Only 35 worldwide exploded and they were all in Korea. None in the US. The oneshere were found to be fraud.
Verizon
I understand you are frustrated. Everyone had to do the same thing!
Verizon
Let me get you that number so you can get in touch with someone who can help.
Verizon
Or I can transfer you here in chat, how does that sound?
You
just give me the number. I need a break from dealing iwth you guys.
Verizon
1-800-922-0204!
You
Thank you.
Click to expand...
Click to collapse
I got the deal you wanted, let me give you some advice.
It's about three things. One, don't use chat. Chat is impersonal and doesn't allow you to convey appropriate tone. Two, don't get rude or verbally aggressive. Three, you need a strong account. By that I mean like I have been toting a 250-350 monthly bill with Verizon for over 8 years with a good payment history as well.
After a good hour on the phone, and being told multiple times that I would have to pay off the 500 bucks still owed on the S7Edge I never wanted... and politely explaining that I needed someone to speak to that can work outside the usual box of rules they work within.... I finally got transferred to a supervisor who looked at the account, and said okay, I can make this right. He forced the contract as paid in full which pushed that 500 bucks onto my bill, then immediately went in and issued a credit for the same amount. This made my S7Edge paid for in full so I could not only upgrade early but get the same promotion as every Joe off the street that never went through 5 phones during the Note 7 fiasco. So I got it half price still like everyone else. It will be here tomorrow.
That was the kicker I think. I simply explained that if they had A. returned my old paid for Nexus 6 to me (which they said they couldn't do) or if I had the Note 7 still (which had the annual upgrade available), they would have exchanged it for a Note 8 right away no questions asked. So I simply said, I just wanted them to honor the annual upgrade I was entitled to beginning August 2016 when I agreed to purchase the preordered Note 7. They didn't have to pay off the 500 bucks on the S7Edge. But I promise you my approach combined with my logic and my account strength made it happen.
They even added 12gb to our data plan. The supervisor also personally called me the next day to confirm the transaction went smoothly and to be sure I was happy. I have never received that level of customer service from any company. It was truly refreshing.
---------- Post added at 01:13 PM ---------- Previous post was at 01:03 PM ----------
furfmonkey said:
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
Click to expand...
Click to collapse
They offered me the same deal initially, to pay half the remaining balance on my S7Edge. I said no thank you and called back and started over again with someone else who sent me to a supervisor who paid off my phone in full, all 500 bucks... .
serusaert said:
btw, there are folks buying note 7's for 300-400 on craigslist. apparently, samsung is quietly buying them back. i'm meeting a guy in a place with cameras tomorrow to sell mine for 380.
i kept mine - i said bugger off to all those stupid letters and boxes.
and for all those folks who told me i was wrong for ignoring the harassing letters from verizon/samsung: pffft!
i have been using it as a really cool wifi tablet and now it's become my personal trade-in program for the note 8 i just pre-ordered from best buy.
Click to expand...
Click to collapse
Now that's a shame! I too ignored everybody and kept my Note 7, it takes a full charge thanks to software blocking the charging update that makes it a brick. Also, as predicted, T-Mobile was not able to cut us off if you were paying your bill, so I've had full service this whole time. I, however, won't be selling this to anyone, it's going back to Samsung for a full refund! There is no expiration date on that recall! That's $850.00+ and use of a free phone for a whole year! I'll use an iPhone 5 to get the Note 7 owners discount.
neyenlives said:
I got the deal you wanted, let me give you some advice.
It's about two things. One, don't use chat. Chat is impersonal and doesn't allow you to convey appropriate tone. Two, don't get rude or verbally aggressive. Three, you need a strong account. By that I mean like I have been toting a 250-350 monthly bill with Verizon for over 8 years with a good payment history as well.
After a good hour on the phone, and being told multiple times that I would have to pay off the 500 bucks still owed on the S7Edge I never wanted... and politely explaining that I needed someone to speak to that can work outside the usual box of rules they work within.... I finally got transferred to a supervisor who looked at the account, and said okay, I can make this right. He forced the contract as paid in full which pushed that 500 bucks onto my bill, then immediately went in and issued a credit for the same amount. This made my S7Edge paid for in full so I could not only upgrade early but get the same promotion as every Joe off the street that never went through 5 phones during the Note 7 fiasco. So I got it had price still like everyone else. It will be here tomorrow.
That was the kicker I think. I simply explained that if they had A. returned my old paid for Nexus 6 to me (which they said they couldn't do) or if I had the Note 7 still (which had the annual upgrade available), they would have exchanged it for a Note 8 right away no questions asked. So I simply said, I just wanted them to honor the annual upgrade I was entitled to beginning August 2016 when I agreed to purchase the preordered Note 7. They didn't have to pay off the 500 bucks on the S7Edge. But I promise you my approach combined with my logic and my account strength made it happen.
They even added 12gb to our data plan. The supervisor also personally called me the next day to confirm the transaction went smoothly and to be sure I was happy. I have never received that level of customer service from any company. It was truly refreshing.
---------- Post added at 01:13 PM ---------- Previous post was at 01:03 PM ----------
They offered me the same deal initially, to pay half the remaining balance on my S7Edge. I said no thank you and called back and started over again with someone else who sent me to a supervisor who paid off my phone in full, all 500 bucks... .
Click to expand...
Click to collapse
After this I waited until the next day an called. I told the nice young lady what the situation was and she put me on hold. She came back and told me that I would still have to pay off the phone. I told her that would not be financially feasible because I owed $586 on that phone and I pay $521 a month on my bill every month (Have Me. my mom, my son and my wife on my account plus a few other devices). I told her that if I would be required to do that then I would explore my options of going to another company and having them pay off all of my stuff and then I would only have to worry about getting the phone. She put me on hold again for about 7 minutes and when she came back she told me that they were going to pay off the remainder of my phone. Problem solved.