Return/Exchange phone within 14 days. - AT&T Samsung Galaxy Note I717

Hello,
Went to my local at&t store on Tuesday to do an 2-year upgrade for the Note 2.. Few days later I accidently dropped my phone and made a small dent line on the side of the screen. Would I be elligible for an exchange/return even though it's within the 14 day policy. What are my options/consequences ?
Thank you !

As long as you don't point it out, you soils be fine. Or you could do the opposite and say" I want to exchange! I got av phone with a dent on the side! I was sold a damaged product! Give me my money back, I'm going to Best Buy" lol.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

Isn't there an xda policy about posting criminal activities? An attempt to commit fraud for more than $600 might be a felony.

rangercaptain said:
Isn't there an xda policy about posting criminal activities? An attempt to commit fraud for more than $600 might be a felony.
Click to expand...
Click to collapse
mr joe is probably noting what he's seen happen in the past. let it slide.
Cant be like the people who report every exacerbated statement they see on facebook as a crime.
If its something to be noted then a mod will come by and fix it.

Shirokishi said:
mr joe is probably noting what he's seen happen in the past. let it slide.
Cant be like the people who report every exacerbated statement they see on facebook as a crime.
If its something to be noted then a mod will come by and fix it.
Click to expand...
Click to collapse
Indeed. Lighten up. Geesh
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

Thread Closed, indeed XDA is not the exchange site/regulator. Thank You.
wilsonhuang said:
Hello,
Went to my local at&t store on Tuesday to do an 2-year upgrade for the Note 2.. Few days later I accidently dropped my phone and made a small dent line on the side of the screen.
Click to expand...
Click to collapse
Maybe a case/protector would be the question to ask for...and since this is a Note II, Sir you are in the wrong forum.
Would I be elligible for an exchange/return even though it's within the 14 day policy. What are my options/consequences ?
Thank you !
Click to expand...
Click to collapse
Again this would be something to discuss with AT&T on your options/consequences as they could tell if your damage was factory defect or owner at fault. BTW, what you say and do is your doing, so be it the truth or fraud.
Again Thank You and Closed

Related

Exchanged my Galaxy SII for a new one...

And of course the new one has to have a white spot on the lower left side
I'm having awesome luck here, It doesn't look like a dead pixel either. It looks like part of the screen is burnt.
bmxant said:
And of course the new one has to have a white spot on the lower left side
I'm having awesome luck here, It doesn't look like a dead pixel either. It looks like part of the screen is burnt.
Click to expand...
Click to collapse
Sorry to hear that but can you not exchange it again?
Sent from my SAMSUNG-SGH-I777 using xda premium
I'd take it right back in for a new one
They currently don't have any in stock at the moment, going to check back tomorrow afternoon.
The manager was like YO, NO MORE EXCHANGES AFTER THIS ONE.
bmxant said:
They currently don't have any in stock at the moment, going to check back tomorrow afternoon.
The manager was like YO, NO MORE EXCHANGES AFTER THIS ONE.
Click to expand...
Click to collapse
does he not acknowledge that it's defective?
anaxagorasbc said:
does he not acknowledge that it's defective?
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Click to collapse
It seems he doesn't care, he told me that 3 is the limit.
bmxant said:
It seems he doesn't care, he told me that 3 is the limit.
Click to expand...
Click to collapse
Then ask for a refund instead of another exchange. Buy it somewhere else.
Sent from my SGH-I997 using xda premium
Exchange for a new one. I replace mines twice one would turn off randomly, the second one had a white spot like the op mention looks like a dead pixel. The third one working flawlessly.
Sent from my SAMSUNG-SGH-I777 using xda premium
bmxant said:
It seems he doesn't care, he told me that 3 is the limit.
Click to expand...
Click to collapse
I have to believe that this guy reports to someone else, whether in the store or not... I'd call the store and get a hold of who that person is and forward on this situation. There's no reason they should push away a customer if they have a verifiable issue with multiple devices. Sounds like a complete d-bag to me.
You should be getting a customer experience survey via sms in a few days. write your feelings there. trust me, they'll see it.
why not exchange it at a different store? You dont need to keep going back to the same one to exchange it.

Any non-grandfathered unlimited data users losing unlimited data?

According to DSLReports http://www.dslreports.com/shownews/...Unlimited-Data-Loophole-Exposed-Closed-117668
Those of us who acquired unlimited data though the MHS loophole might be reverted to tiered plans.
Let's not debate who did this and right versus wrong, I would like to know who has been reverted back to tiered. Please let us know here...
Sent from my Transformer TF101 using Tapatalk
I haven't yet but got my fingers crossed that they skip me since I'm paying for the hot spot too.
Sent from my ADR6425LVW using xda premium
Still got mine. Added unlimited early November and removed hot spot 5 minutes after the call.
Still got it here too....Signed up in November, kept it for 3 weeks, then got rid of it....
we know people still have it, this is for people who got changed back to tiered.
Taebom said:
we know people still have it, this is for people who got changed back to tiered.
Click to expand...
Click to collapse
But if you see all the people who still have it versus those who lost it...then it can put the internet masses into perspective.
Like I mentioned elsewhere, I see a lack of evidence of people actually being reverted back other than that one article. Maybe he did something stupid like try to switch from a 4G to a 3G device and then lost his unlimited.
My rezound is coming Monday-- my buddy ordered it for me since I'm on his fam plan. He did it all online and claimed there was no choice to keep my unlimited plan from my Droid Incredible. He signed me up the for the 4 gb plan.. Any chance of me getting back my unlimited by going into a store and chatting w/ a sales rep once I have the phone in my hands? Or any other workarounds??
Hag77 said:
My rezound is coming Monday-- my buddy ordered it for me since I'm on his fam plan. He did it all online and claimed there was no choice to keep my unlimited plan from my Droid Incredible. He signed me up the for the 4 gb plan.. Any chance of me getting back my unlimited by going into a store and chatting w/ a sales rep once I have the phone in my hands? Or any other workarounds??
Click to expand...
Click to collapse
Let's stay on topic folks. Please open a new thread for this question.
Sent from my Transformer TF101 using Tapatalk
Taebom said:
we know people still have it, this is for people who got changed back to tiered.
Click to expand...
Click to collapse
Oh really? I don't see that specifically in the title. If everyone who tried the method posted their results here, either way, we'd have a better idea of what's going on. Either that, or you'll have a blank thread. Let the OP monitor his question instead of doing it for him.
Evo4gLI said:
Oh really? I don't see that specifically in the title. If everyone who tried the method posted their results here, either way, we'd have a better idea of what's going on. Either that, or you'll have a blank thread. Let the OP monitor his question instead of doing it for him.
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Click to collapse
if you search, not only on this site but others then you will see the ratio of people still having it and those that got changed back are slim. There are threads that detail how to get it and if they still have it Here and here So if you want people to look through post after post of people saying they still have it, when he asked if people have actually got it reverted then ok, make people do more work. btw i love the forum ignore list
Keanen said:
I would like to know who has been reverted back to tiered. Please let us know here...
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Click to collapse
Oh, and i dont recall him saying if you still have it report, but maybe all this weed is blurring my vision, who knows ;p
Arent you on grounds to terminate your contract if they do indeed change you ba k ? At end of the day, the csr did notify you about making the change and put unlimited in there knowingly. Its not like you hacked the system and did it. You asked for it, they said sure and you had it.
Sent from my ADR6425LVW using Tapatalk
My bad- I missed the part about this being loopholed back to tiered. Thought he was just talking bout being reverted from unlimited in general..
Yes your breaking your end so they can charge you an ETF.
Sent from my ADR6425LVW using xda premium
brisdaddy1207 said:
Yes your breaking your end so they can charge you an ETF.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Breaking our end how?
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blestsol said:
Breaking our end how?
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Come on people, let's avoid A.D.D. tendencies. Stay on topic.
Keanen said:
Come on people, let's avoid A.D.D. tendencies. Stay on topic.
Click to expand...
Click to collapse
He said something and I dunno what he means. This thread will go on with or without him answering Me.
Sent from my NookColor using xda premium
I still got it and am trying to think how to make it my home internet.
If they put me back on limited then I will say bye, bye to the big red with out ETF and will take them to court if needed, I have the $ to do so.
4ktvs said:
I still got it and am trying to think how to make it my home internet.
If they put me back on limited then I will say bye, bye to the big red with out ETF and will take them to court if needed, I have the $ to do so.
Click to expand...
Click to collapse
Good luck with that.
4ktvs said:
I still got it and am trying to think how to make it my home internet.
If they put me back on limited then I will say bye, bye to the big red with out ETF and will take them to court if needed, I have the $ to do so.
Click to expand...
Click to collapse
The $40 filing fee? Damn!!! BALLLLLLLIIIIIINNNNNN!!!!! Funny you have the money to take them to court but cant pay for your data.
Agreed... what is it with internet chumps that talk big for no reason. If the dude has the money to take Big Red to court why not just pay the money and quit complaining. Sounds like he has plenty of time to waste too...

Note may not be new

I bought my note outright from best buy and noticed has doodles and pics of customers and employees.
I didn't know.i was paying fall price for what could possibly be a display model.
What should i do? Can I get a discount?
Sent from my SAMSUNG-SGH-I717 using XDA
Take it back and get a new one. They either sold you a floor model or one that has been opened by the guys in back. Of course once you're out the door they could say it was you that did all those things...are there any photos of people in the BB stock room or anything that are obvious? Or demand a discount since you got a used item. I would be furious if I paid full price for something that other people had been pawing at for who knows how long.
Also, after this is resolved, if you're still using the same device, hard-reset it and start fresh. Who knows what free apps and malware may be installed on it. Obviously don't do that first or you'll destroy the evidence that the phone was used.
I looked at the photo details and they're from February. I didn't buy the phone until march 10.
Only thing keeping me from taking it back is i dinto want to simply unlock it again.
Sent from my SAMSUNG-SGH-I717 using XDA
And yes, two pics of best buy employees.
Sent from my SAMSUNG-SGH-I717 using XDA
I'm sure they'll exchange it for you, but if you don't want to unlock it, you could (depending on how much of a negotiator you are) go back and see if they'll knock a few bucks back to you... Clearly the phone was either a demo or used in some way, even if briefly. Keep the photos on there if you want to prove it was as you say.
rj88 said:
And yes, two pics of best buy employees.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
And they sold it to you as "new?"
I would complain.
I would complain HARD. Directly to the highest management you can find when you get there. That's absolutely outrageous.
Those looser employees should get fired, it is against policy to open a package and use it.
It's happened before.
http://www.androidcentral.com/best-...s-already-opened-epic-4g-touch-gives-him-bird
I would complain as well as report it to as many news agencies as you can find, along with the pictures.
Gotta love Best Buy lol. If you work there sorry, nothing against you. But my local BB workers are a bunch of clowns. Rip em a new one lol
Sent from my SAMSUNG-SGH-I717 using XDA
Went up there and complained. They offered me a new one. I told them I'll think about it and walked out.
I don't want to unlock another one again.
Sent from my SAMSUNG-SGH-I717 using XDA
rj88 said:
Went up there and complained. They offered me a new one. I told them I'll think about it and walked out.
I don't want to unlock another one again.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
Your crazy and lazy. If it were me I would return it get my money back and take my business elsewhere.
rj88 said:
Went up there and complained. They offered me a new one. I told them I'll think about it and walked out.
I don't want to unlock another one again.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
That's kind of sad, to be honest. That was not the smart move at all.

I dropped my Note

So to make a long story short my note fell out of my pocket today while I was helping out at a fundraiser car wash. No major damage done but just a small nick and scratch on the top right corner on the screen and outside. The actual functionality of the phone is fine and I can probably live with it but this small damage is going to eat away at me. So I want to know if I call att and complain about something wrong with my phone will they replace it? I have ensquared insurance and I don't want to use my $75 deductible yet.
And I've had the phone for over 30 days too
Sent from my SAMSUNG-SGH-I717 using Tapatalk
I think though that once the damage is seen you'll get charged.
Sent from my SAMSUNG-SGH-I717 using xda premium
was there a case on it? If not, that is why I always get a case & screen protector. Better to be safe than sorry.
RMXO said:
was there a case on it? If not, that is why I always get a case & screen protector. Better to be safe than sorry.
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Click to collapse
That's what sucks, I had the portfolio case on it because it was a gift, but I've been holding out for an otterbox case because I have a $50 coupon.
I think I might take the plunge because with my Atrix I had a legit issue that couldn't always duplicate but the speaker part was dented plus was unlocked and I was able to swap phones
Sent from my SAMSUNG-SGH-I717 using Tapatalk
dmbrown81 said:
So to make a long story short my note fell out of my pocket today while I was helping out at a fundraiser car wash. No major damage done but just a small nick and scratch on the top right corner on the screen and outside. The actual functionality of the phone is fine and I can probably live with it but this small damage is going to eat away at me. So I want to know if I call att and complain about something wrong with my phone will they replace it? I have ensquared insurance and I don't want to use my $75 deductible yet.
And I've had the phone for over 30 days too
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
Hmmm, you dropped your phone, ****ed it up & you want to try to get AT&T to give you one by lying? What a douche! Suck it up buttercup!
highwayman1224 said:
Hmmm, you dropped your phone, ****ed it up & you want to try to get AT&T to give you one by lying? What a douche! Suck it up buttercup!
Click to expand...
Click to collapse
Basically that sums it up. It's really not that big of deal because any case will covert it up.
Sent from my MB860 using Tapatalk
U know what I returned one of my notes just because it had a piece of lint between the glass and bezel. That i could not get out. A case would cover it up but drove me crazy knowing it was there. :what:
Sent from the TermiNOTEr! ;-)
highwayman1224 said:
Hmmm, you dropped your phone, ****ed it up & you want to try to get AT&T to give you one by lying? What a douche! Suck it up buttercup!
Click to expand...
Click to collapse
+1
10 char
Call and see if you can get some credit to your account because you paid to much like the other 400 people did in that post. Some even got the note for free. Then sell it and buy a new one and start all over....
Sent from my SAMSUNG-SGH-I717 using xda premium
I called rogers and told the rep that my phone started randomly rebooting and freezing and because i have a government plan they are shipping me a brand new one in a couple days no questions asked
Sent from my SGH-I717R using xda premium
highwayman1224 said:
Hmmm, you dropped your phone, ****ed it up & you want to try to get AT&T to give you one by lying? What a douche! Suck it up buttercup!
Click to expand...
Click to collapse
Yup. Don't be that guy.
Sent from my SGH-I717R
highwayman1224 said:
Hmmm, you dropped your phone, ****ed it up & you want to try to get AT&T to give you one by lying? What a douche! Suck it up buttercup!
Click to expand...
Click to collapse
Where did he say he was going to lie? 'call at&t and say something is wrong with my phone' is exactly the situation. Douche.
carhigh said:
Call and see if you can get some credit to your account because you paid to much like the other 400 people did in that post. Some even got the note for free. Then sell it and buy a new one and start all over....
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
I was wondering about that, when I got my note, the rep got all smiling when he saw something pop up on his screen about the phone being cheap, but I paid full price, what is going on?
Truaim said:
Where did he say he was going to lie? 'call at&t and say something is wrong with my phone' is exactly the situation. Douche.
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Wow, really?? The only thing "wrong" with it is the damage "he" did to it you dumbass!
Dude, first of all, a car wash? Nobody addresses that one eh? Regardless, put a case on it, problem solved. If only you had thought of that to begin with we could have avoided this whole post. Let the trolling begin :/
Sent from my SAMSUNG-SGH-I717 using xda premium
SeenNotScene said:
Dude, first of all, a car wash? Nobody addresses that one eh? Regardless, put a case on it, problem solved. If only you had thought of that to begin with we could have avoided this whole post. Let the trolling begin :/
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
First of all I was heading up the car wash to raise money for kids to go to a summer camp. I actually brought my atrix with me to swap sim cards but I left it in my car parked across the street. While running across the street it feel out of my pocket. Big picture I am grateful that no major damage was done but also that we all should be mindful how big this phone is and how easy it is to forget. Either way I've decided to just ride it out because any case that wraps around the phone will cover it up.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
I cracked my screen I believe by sittiing on on it while in my back pocket. I called Samsung and they would replace the screen fro $197.00. Since I have a Square Trade warranty, I caledl and they could not fix the display so they gave me the full cost to replace it minus $49 decuctible.
bubbad58 said:
I cracked my screen I believe by sittiing on on it while in my back pocket. I called Samsung and they would replace the screen fro $197.00. Since I have a Square Trade warranty, I caledl and they could not fix the display so they gave me the full cost to replace it minus $49 decuctible.
Click to expand...
Click to collapse
This might be a good route OP. GL in getting a new one & I feel your pain.
neonsector said:
I was wondering about that, when I got my note, the rep got all smiling when he saw something pop up on his screen about the phone being cheap, but I paid full price, what is going on?
Click to expand...
Click to collapse
Yes, could someone please explain this?
highwayman1224 said:
Hmmm, you dropped your phone, ****ed it up & you want to try to get AT&T to give you one by lying? What a douche! Suck it up buttercup!
Click to expand...
Click to collapse
Exactly! It's YOUR fault! Deal with it!
Sent from my BadAzz At&t Galaxy Note running Saurom & OC'd to 1.8GHz

Just purchased SGS2 2 weeks ago....

... and AT&T puts the thing on sale for $9.99. Think I can get an $80 refund?
If not, I'll just return it and get a new one since I'm within my 30 day window Not to mention, there is 1 dead pixel I could technically complain about but would let slide if I can get a refund.
Your within your warranty period, take it back for price adjustment. If they *****, return for full refund, drive 4 blocks up the road and buy a brand new one for $9.99.
Damn get a sack!
Sent from my SAMSUNG-SGH-I777 using xda premium
Stevenrogers_420 said:
Your within your warranty period, take it back for price adjustment. If they *****, return for full refund, drive 4 blocks up the road and buy a brand new one for $9.99.
Damn get a sack!
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Check his swag.
Stevenrogers_420 said:
Your within your warranty period, take it back for price adjustment. If they *****, return for full refund, drive 4 blocks up the road and buy a brand new one for $9.99.
Damn get a sack!
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Lol, you act as if I don't have a pair. I just found that it was going for $9.99 and the store kind of isn't open at almost midnight . I planned on calling them in the morning but wanted to see what others had to say.
asshopo said:
Lol, you act as if I don't have a pair. I just found that it was going for $9.99 and the store kind of isn't open at almost midnight . I planned on calling them in the morning but wanted to see what others had to say.
Click to expand...
Click to collapse
Ok maybe think for yourself, make a choice, and stop waiting for somebody to stop by and see if your ass needs wiped...
Sent from my SAMSUNG-SGH-I777 using xda premium
Stevenrogers_420 said:
Ok maybe think for yourself, make a choice, and stop waiting for somebody to stop by and see if your ass needs wiped...
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Cool, thanks for being a ****.
asshopo said:
... and AT&T puts the thing on sale for $9.99. Think I can get an $80 refund?
If not, I'll just return it and get a new one since I'm within my 30 day window Not to mention, there is 1 dead pixel I could technically complain about but would let slide if I can get a refund.
Click to expand...
Click to collapse
Uh, then do it? If you have a dead pixel, Id take it back regardless, exchange it for a new one at the new price and be a double win. Why is this a hard choice, it seems pretty easy to me?
Hi, I'm Steve.
Nice to meet you.
Sent from my SAMSUNG-SGH-I777 using xda premium
Stevenrogers_420 said:
Hi, I'm Steve.
Nice to meet you.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Dont be a ****, lol.
I gotta be me...
Sent from my SAMSUNG-SGH-I777 using xda premium
LMFAO
reading that was almost as funny as the link I clicked on in xda expecting a kernel little did i read some kid was begging for an update....
It forced me to google how to hang myself....
Google tends to have a lot load of ways...
top of the list was some 15 yr old emo... scared he would F%$# up and wind up mental and eating through a straw....
Oh yea, btw, yea I'd take it back.
I had a rep get me worked up over this phone (came from axtrix2) just for him to tell me to wait till thursday... ummm F&%$ that...
asshopo said:
... and AT&T puts the thing on sale for $9.99. Think I can get an $80 refund?
If not, I'll just return it and get a new one since I'm within my 30 day window Not to mention, there is 1 dead pixel I could technically complain about but would let slide if I can get a refund.
Click to expand...
Click to collapse
I got my new phone early last week, saw it on sale this week, called Customer Service and they gave me a $90 credit on my account. I'm sure they'll do the same for you.

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