[Q] Doubt in Warranty: Change FW, root and unlock bootloader - Sony Xperia P, U, Sola, Go

Doubt in Warranty: Change FW, root and unlock bootloader
Hi guys i want to solve forever this doubts . What things we lose our warranty?
1) Change FW to another original via flashtool?
2) Change FW to another not original via flashtool?
3) Root via Flashtool?
4) Unlock bootloader?
5) Another process I dont know?
Ty a lot,

SamFortal said:
Doubt in Warranty: Change FW, root and unlock bootloader
Hi guys i want to solve forever this doubts . What things we lose our warranty?
1) Change FW to another original via flashtool?
2) Change FW to another not original via flashtool?
3) Root via Flashtool?
4) Unlock bootloader?
5) Another process I dont know?
Ty a lot,
Click to expand...
Click to collapse
1. Loose warranty if si number aint the same.. Coz si number is written on hardware ( in xu,... Below the battery)
2. Loose warranty
3 . Root can b unrooted...so unroot it before u get to a service center
4. Unlock bootloader - loose ur warranty for sure
5. Any other process - mods and other software modifications leads to lose of warranty
Sent from my ST25i using Forum Runner

1. Not true, done many times, even sending to don't itself, Si number is not for warranty
4. Not true, can easily go to locked boot loader, always
You will never lose warranty, you can always go back
Sent from my Nexus 7 using xda app-developers app

nickholtus said:
1. Not true, done many times, even sending to don't itself, Si number is not for warranty
4. Not true, can easily go to locked boot loader, always
You will never lose warranty, you can always go back
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Sony's website clearly states in capital that
Unlocking ur botlotloader will void ur warranty
And its not like u do anything u retain the warranty jz by flashing any official rom and relocking bootloader
Si number of the software needs to match wid hardware
And if checked ( hardly takes anything to check) will indicate software tempering and a voided warranty
Sent from my ST25i using Forum Runner

Nope, because you can relock it your warranty won't be voided
Also if you keep it unlocked, you will only lose warranty on software, not on hardware.
I have had 3 Sony phones (2 se 1 Sony) I develop on all of them, returned them for warranty like 15 times and never had any issues.
Si number Is only for updates not for warranty, imei is for warranty.
I know all of this, because of my contact by Sony Holland and Sony united States
Sent from my Nexus 7 using xda app-developers app

nickholtus said:
Nope, because you can relock it your warranty won't be voided
Also if you keep it unlocked, you will only lose warranty on software, not on hardware.
I have had 3 Sony phones (2 se 1 Sony) I develop on all of them, returned them for warranty like 15 times and never had any issues.
Si number Is only for updates not for warranty, imei is for warranty.
I know all of this, because of my contact by Sony Holland and Sony united States
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I give up and accept ur knowledge... Thanks for something new
And m happy coz psychologically I got my warranty back...
Btw what do u mean by " I develop on all of them"
Sent from my ST25i using Forum Runner

nickholtus said:
Nope, because you can relock it your warranty won't be voided
Also if you keep it unlocked, you will only lose warranty on software, not on hardware.
I have had 3 Sony phones (2 se 1 Sony) I develop on all of them, returned them for warranty like 15 times and never had any issues.
Si number Is only for updates not for warranty, imei is for warranty.
I know all of this, because of my contact by Sony Holland and Sony united States
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I think if they use EMMA I finds that your DRM keys are gone, they might void it.

Drm keys arent that important
They are jz meant for some softwares
Correct me if I m wrong
Sent from my ST25i using Forum Runner

It says unlocking may void warranty.
This is what Sony UK told me:
Hi #####, validating the warranty of a handset once the bootloader has been unlocked is done on a case by case basis which is why we are unable to say for definite whether or not the warranty would be voided by doing this.
However, unlocking the bootloader is usually done to load custom roms and unofficial software which does void the warranty in most cases.
Click to expand...
Click to collapse

hi,
that is only to scare people, with flashtool you can relock the bootloader and and restore to stock firmware.
Emma doesn't give problems, tested it myself
they also won't check for drm keys.

Would u plz explain what is emma
Jz a bit
Sent from my ST25i using Forum Runner

emma is sony's official flash tool. and a question, when we unlock the bootloader via sony's website, sony getting our phone's some informations and imei, isn't it harder to find warranty? can sony's service say "it looks like your bootloader locked but sony says it unlocked before and she isn't virgin anymore"? (with relocked bootloader)

sarsarhos said:
emma is sony's official flash tool. and a question, when we unlock the bootloader via sony's website, sony getting our phone's some informations and imei, isn't it harder to find warranty? can sony's service say "it looks like your bootloader locked but sony says it unlocked before and she isn't virgin anymore"? (with relocked bootloader)
Click to expand...
Click to collapse
U dun need to give ur complete imei
Only first 14 digits
Sent from my ST25i using Forum Runner

As per the sticky thread in General, please post all questions here in Q&A.
Thanks
AvRS

when i flash kernels during rooting process is any effect for warranty? that means S
nickholtus said:
Nope, because you can relock it your warranty won't be voided
Also if you keep it unlocked, you will only lose warranty on software, not on hardware.
I have had 3 Sony phones (2 se 1 Sony) I develop on all of them, returned them for warranty like 15 times and never had any issues.
Si number Is only for updates not for warranty, imei is for warranty.
I know all of this, because of my contact by Sony Holland and Sony united States
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
when i flash kernels during rooting process is any effect for warranty? that means Sony people can trace it?

Related

Xperia Ray locked after FOTA update

Hi first of all sorry for my poor english!
i have unlocked my xperia ray bootloader using the tutorial on the official sony ericson website losing my DRM data, and flashed using flash tool the official
ST18_4.0.A.2.368_GENERIC_(1248-9545).ftf file and all worked fine until i done the Firmware upgrade over the air and there my pone stopped working..
i have flashed another firmware but nothing
i cannot go even in the fast boot mode, only flash mode.
can anybody help me? pls
I dont think there is anything you can do. I read somewhere that happens when you unlock bootloader on official website and update it over the air. A hard brick i think its called.
Hope im wrong.
Sent from my ST18i using xda premium
Restore bootloader using s1 tool then repair with pc companion.
Sent from my ST18i using XDA App
Try this tool
http://forum.xda-developers.com/showthread.php?t=1126358
Sent from my SO-03C using XDA App
katsukatsu said:
Try this tool
http://forum.xda-developers.com/showthread.php?t=1126358
Sent from my SO-03C using XDA App
Click to expand...
Click to collapse
This works guaranteed
thanks a lot all fixed i was sure u guis can help me,
another question is there any way for me to turn back to official updates and using track id?
Did you even take the time to read the disclamer that Sony Ericsson has on their Developer site?
Known issues
It is currently not possible to unlock the boot loader for CDMA phones.
Some customers with unlocked boot loaders have experienced problems when they are accepting over the air upgrades (FOTA - Firmware upgrade Over The Air). For customers that have unlocked the boot loader, please do not accept any over the air upgrades. For additional information, check out the hints and tips from the community on the XDA forum.
Click to expand...
Click to collapse
That answers the reason you bricked your phone.
And as it has been answered a gazillion times. NO NO NO NO. You CANNOT restore DRM or Track-ID. There are other third party apps that do the same thing.
Please note that you may void the warranty of your phone and/or any warranty from your operator if you unlock the boot loader. Sony Ericsson can then no longer guarantee the full functionality of your phone, and will not be responsible for any unsigned custom software being flashed to the phone after the boot loader is unlocked. Certain functions in your phone might cease to work, and performance might not be ideal. You might also damage your phone permanently. In the worst case, unlocking the boot loader will cause physical injuries or material damage, for example, due to the phone overheating.
Click to expand...
Click to collapse
That includes but is not limited to: Official updates(especially ICS), DRM, Track-ID.
I'd recommend you did some research before unlocking your bootloader. It will save you a lot of time and stress.
no i readed all the disclaimer, fully knowing what i was doing. and the reason i have done the fota upgrade was only a stupid mistake i have pressed ok on the notification of update, becouse is similar with the market notification of updates, and i was only wandering if some genius in here was able to make the inverse process of the drm data thanks a lot for evrything.
katsukatsu said:
Try this tool
http://forum.xda-developers.com/showthread.php?t=1126358
Sent from my SO-03C using XDA App
Click to expand...
Click to collapse
That worked great with my Ray.
Thank you very much.
dumraden said:
Did you even take the time to read the disclamer that Sony Ericsson has on their Developer site?
That answers the reason you bricked your phone.
And as it has been answered a gazillion times. NO NO NO NO. You CANNOT restore DRM or Track-ID. There are other third party apps that do the same thing.
That includes but is not limited to: Official updates(especially ICS), DRM, Track-ID.
I'd recommend you did some research before unlocking your bootloader. It will save you a lot of time and stress.
Click to expand...
Click to collapse
Hi, I was always wondering then in such case you only shouldn't use OTA updates or does update through PC Companion would brick the phone as well? Do somebody might know the answer?
no the pc companion wont let you update, but if it dose (wich is impossible i think) it wil do same thing.. so update your phone with <flashtool only
Do you try to reflash with the stock rom??
Sent from my ST18i using XDA App

[Q] Unrooting/rolling back to original fatory stock rom without warranty void

i ve read many threads but still noone has given a direct answer to one question
that how to unroot the neov and still not making warranty void .
and if we can unroot the phone to original stock rom then will the warranty be void and why as we have reverted back to factory rom and we have unrooted the phone again....
can anybody comment.......
If you didn't unlock the bootloader you can simply made a factory reset with SEUS.
Every thing should come back as stock.
I have JJ's doctory hybrid rom (stock kernel and locked bootloader) and SEUS recognize my phone.
But I'm not sure if even after a factory reset with SEUS you will mantain root (superuser will be deleted of course)
-----------------------------------
Rooting will not void your warranty
Unlocking bootloader will void your warranty (if you had to go to warranty center they could reject it)
Flashing stock firmware will not void your warranty, it could if something goes wrong in this passthrough and you need to go to warranty center
If you never lashed .ftf (from different region than your original) with flashtool, meaning, you are still on your stock(original/your region) rom, but root-ed, then you can repair your software with PCC or SEUS, and get clean firmware.
If you flashed .ftf with flashtool (from different region then your original), you can edit your build.prop with CDA customization number for your region and then, restart your phone and repair software with PCC or SEUS.
I highly doubt they(service center) will notice if you have firmware from different region then your original, but still to play on the safe side
Where to find CDA number, check this thread: http://forum.xda-developers.com/showthread.php?t=1604559
Good to hear
So we should write down our CDA customization number before flashing *.ftf (to make root process for example).
Bertellio said:
Good to hear
So we should write down our CDA customization number before flashing *.ftf (to make root process for example).
Click to expand...
Click to collapse
It's always a good practice to backup everything you can, even stock original firmware, or in this case CDA number.
I still have my original fw on pc
But as I say, I highly doubt they will notice if you have fw for wrong region.. My gf got totally different fw on her X10 mini pro, when she took it to service center
Yeah, but it's always good to be in the right side.
If I known this before...SOMEONE SHOULD WRITE IT IN THE TOP OF THE ROOT TOPICS. Just say "tap *#*#service#*#* and write down everything you can
EDIT: I found that I took screenshot of software info Now I'm writing it on your discussion.
-------------------------------------------
Your nickname is about commander keen?
anand_2kk said:
i ve read many threads but still noone has given a direct answer to one question
that how to unroot the neov and still not making warranty void .
and if we can unroot the phone to original stock rom then will the warranty be void and why as we have reverted back to factory rom and we have unrooted the phone again....
can anybody comment.......
Click to expand...
Click to collapse
Repair with PC Companion.
-----------------------------------
Rooting will not void your warranty
Unlocking bootloader will void your warranty (if you had to go to warranty center they could reject it)
Flashing stock firmware will not void your warranty, it could if something goes wrong in this passthrough and you need to go to warranty center
Click to expand...
Click to collapse
Really??
So, will rooting, removing stock apps or even installing hybrid ROMs based on stock not officially void warranty? (as long as bootloader is locked)
Lets just put it like this.
Every messing with software CAN be a reason for rejecting warranty claim.
Now you can think whatever you want
Madfysh said:
Lets just put it like this.
Every messing with software CAN be a reason for rejecting warranty claim.
Now you can think whatever you want
Click to expand...
Click to collapse
That's a nice one.
Now, got Madfish's hint about customization, the question is "in which case you can't restore the phone as your specifically original stock?"
To go to the service center (and be almost sure (99,9%) you'll have not trouble)
-unlocked bootloader? (I read something like you can make it will show it is locked, but you can't relock it completely, I'm right?)
-root permissions? (Is doomlord rooting toolkit something saved in the rom, which can be deleted after flashing new firmware?)
-custom rom on stock kernel? (Install backup of a rom from CWM recovery)
-flashing sony's firmware with flashtool? (like upgrade manually to 4.0.4 from GB)
-files of system partition modified with root explorer? (like camera mods and V6 supercharger)
-CWM recovery installed?
Requst
sir i want to know that
if i root my micromax a87 with software like unlockroot
and again i unroot it with that software only
warranty of my phon will lost
as rooting losts warranty
can i gain back the warranty by rooting
or is there software to unroot and gain warranty
plz repy my request
yours user
aniket1110 said:
sir i want to know that
if i root my micromax a87 with software like unlockroot
and again i unroot it with that software only
warranty of my phon will lost
as rooting losts warranty
can i gain back the warranty by rooting
or is there software to unroot and gain warranty
plz repy my request
yours user
Click to expand...
Click to collapse
Its a Xperia neo/neo V forum,
Ask ur question at Android General Q&A..
Sent from my Xperia Neo V using Tapatalk 2
aniket1110 said:
sir i want to know that
if i root my micromax a87 with software like unlockroot
and again i unroot it with that software only
warranty of my phon will lost
as rooting losts warranty
can i gain back the warranty by rooting
or is there software to unroot and gain warranty
plz repy my request
yours user
Click to expand...
Click to collapse
Normally unrooting is very much possible but as you've a Micromax I can't be really sure!
I have no clue regarding that unfortunately, sorry!
You may ask in General Q n A section or maybe one of Micromax device forum's Q n A thread
Sent from my Xperia Neo V using xda premium

bootloader question please help

Dear XDA members,
i received a sony xps from my provider (T-mobile Holland) it was branded.
After a while i began to root and ****, but a couple weeks a go i flashed just an offical 0.73 NL with no brand, and via pccompanion i updated to ics.
right now i am not sure if i relocked the bootloader, this is important for me cuz i want to send it to sony becouse off the yellow tint issue.
i made some printscreen about some info of my sony xps.
Question 1 : is my boodloader locked or not if you dont know how can i check it if it realy is locked
Question 2 : Can i get in trouble for my warranty becouse i changed to branded fw to an unbranded fw wich is just official but is unbranded.
guyzzz please let me know
1.Yes your bootloader is unlocked
2. It is stated on the Sony site that unlocking bootloader may void your warranty.
If you are not sure just try to repair it via pcc,if it's successful that's means its locked or flash the ftf file that re-LOCK it.
Sent from my LT26i using Tapatalk 2
hmm after i updated 0.73 to ics via pcc i flashed the relock ftf but as you can see my phone says bootloader unlock allowed (yes) how can i lock this bootloader to make use of my warranty .. right now its frustrating im realy sorry for that
abati said:
hmm after i updated 0.73 to ics via pcc i flashed the relock ftf but as you can see my phone says bootloader unlock allowed (yes) how can i lock this bootloader to make use of my warranty .. right now its frustrating im realy sorry for that
Click to expand...
Click to collapse
Allowed != unlocked.
sorry but what is your point ..i dont think you awnserd my question
abati said:
sorry but what is your point ..i dont think you awnserd my question
Click to expand...
Click to collapse
He did.
!= mean that something is not equal,like Allowed!=unlocked means that unlocked is not the same as allowed.
Omg. Noobs. This! And then = means NOT EQUAL.
For example Roses!=Violets, because roses are red and violets are blue... LOL. Hope it helps.
Anyway, it's part of programming, we start thinking that people understand those crazy signs.
Sent from my LT26i using xda app-developers app
abati said:
hmm after i updated 0.73 to ics via pcc i flashed the relock ftf but as you can see my phone says bootloader unlock allowed (yes) how can i lock this bootloader to make use of my warranty .. right now its frustrating im realy sorry for that
Click to expand...
Click to collapse
as i mentioned before just give me a simple statement if i can send my device for repair yes or no ? if not how can i fix it in order to send it for repair without anny problems.
If you lock it again you will still see that BL unlock allowed =yes
As i say before use the ftf to lock it then use pcc to repair it and send it for fixing.
Sent from my LT26i using Tapatalk 2

need help

I got problem unlocking my bootloader, my device is x10mini without pro, I've read some article that unlocking production code higher than 11w29 can cause hard brick, and my production code is 11w47 are there any possible ways to unlock the bootloader???????
For unlock bootloader for 11w29+ need pay, u can use wotan server
Sent from my U20i using xda premium
how about 11w47?????are there any ways to do it????
11w29+, included posterior dates
how about unlock bootloader using official website (sony.com) is it cause hard brick too or not????
supra 2004 said:
how about unlock bootloader using official website (sony.com) is it cause hard brick too or not????
Click to expand...
Click to collapse
Sony locked bootloader to not unlocking or hacking the phone (after 11w29 they decided to add a new cheap to prevent unlocking)
+I heard some people unlocked 11w38 phones , it 50 - 50
If you brick you'll have to pay 40$ to Sony service center for repair
Tip: only Samsung phones bl is unlocked by default
Sent From My BEAST , I mean X8

[Q] Warranty status after unlocking bootloader of Xperia U

Hello everyone..
After using ics in my xperia u, I felt its pretty laggy...
So im thinking of unlocking the bootloader..my only doubt is whether after unlocking the bootloader, I completely lose warranty or not..
Does relocking the bootloader restore the warranty or not?..ive seen that for unlocking bootloader, a code is needed which involves provision of Imei no., so does sony store the details in their servers about which phone's bootloader has been unlocked?
Any help will be greatly appreciated!
Cheers..:good:
If you unlocked your bootloader, your warranty completely gone. If you know how to relock your bootloader back, then your warranty will restore back if the Sony service centre does not know you unlock bootloader.... unlocking boot loader needs your imei number so they can give you the bootloader code... sorry, my explanation very messy!!! Hope you understand it!!!
Sent from my Galaxy Nexus using xda app-developers app
Sherwinnn said:
If you unlocked your bootloader, your warranty completely gone. If you know how to relock your bootloader back, then your warranty will restore back if the Sony service centre does not know you unlock bootloader.... unlocking boot loader needs your imei number so they can give you the bootloader code... sorry, my explanation very messy!!! Hope you understand it!!!
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
thanks for replying..
if i relock the bootloader..are there any traces left behind of unlocking the bootloader..
Ummm no??? Lol... but most probably no...
Sent from my Galaxy Nexus using xda app-developers app
Sherwinnn said:
Ummm no??? Lol... but most probably no...
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Okay..thank :laugh:
One last question...do u recommend unlocking the bootloader?
I have mobile phone insurance with my bank account. So it doesn't matter about the warranty.
Sent from my Jellybean Xperia S
peRFect! said:
Okay..thank :laugh:
One last question...do u recommend unlocking the bootloader?
Click to expand...
Click to collapse
If you wanna flash different kinds of awesome ROM than I suggest you unlock your bootloader.. if you scared your warranty gone then don't unlock it... you can overcloxk your kernel by unlocked your bootloader...
Sent from my Galaxy Nexus using xda app-developers app
Sherwinnn said:
If you wanna flash different kinds of awesome ROM than I suggest you unlock your bootloader.. if you scared your warranty gone then don't unlock it... you can overcloxk your kernel by unlocked your bootloader...
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
i do like playing around with custom roms..
i keep flashing custom roms in my tab 2, but there is no bootloader lock in the tab and i can reclaim my warranty by flashing the stock rom and clearing the binary counter!
i just wanted to know whether the same can be done with my xperia!
going to unlock the bootloader now..wish me luck! :laugh:
Thanks for the support!
Cheers :good:
Well my friend if u want ur warranty just don't unlock it,if u want to root ur phone and do more things with it do it.
My suggestion is to don't do it just keep it as it is
XrhstosDrouggos said:
Well my friend if u want ur warranty just don't unlock it,if u want to root ur phone and do more things with it do it.
My suggestion is to don't do it just keep it as it is
Click to expand...
Click to collapse
Hi .. yes i agree my dear ... but today we have solution of everything if anything goes wrong with our device after unloacking the bootloader ...:fingers-crossed: so i will suggest to unlock it without ant worries and try all the new roms of cm9 & miui
thanks for the help guys...
going to decide tonight whether ill unlock the bootloader or not!
really confused...
really appreciate everyones support!
P.S-not able to use the xda thank u..crossed my limit of 8 thanks per day!
I guess this is relevant...
I unlocked the bootloader of my Xperia Neo in order to install custom roms / kernels. Later I noticed that my screen had some objects burnt in it (most likely due to excess heat).
I reverted to stock firmware, relocked the bootloader and sent the phone for warranty repair. They replaced the screen and the touch panel, no questions asked.
In my case, there were no problems with the warranty despite the previously unlocked bootloader. Note that the situation might not be the same for you (different problem, repair staff etc).
In other words, there is a chance that unlocking the bootloader voids the warranty of your phone. It is up to you to decide whether it is worth the risk.
Msonata said:
I guess this is relevant...
I unlocked the bootloader of my Xperia Neo in order to install custom roms / kernels. Later I noticed that my screen had some objects burnt in it (most likely due to excess heat).
I reverted to stock firmware, relocked the bootloader and sent the phone for warranty repair. They replaced the screen and the touch panel, no questions asked.
In my case, there were no problems with the warranty despite the previously unlocked bootloader. Note that the situation might not be the same for you (different problem, repair staff etc).
In other words, there is a chance that unlocking the bootloader voids the warranty of your phone. It is up to you to decide whether it is worth the risk.
Click to expand...
Click to collapse
I think you retain hardware warranty, you only lose software warranty
Sent from my ST27i
satan89 said:
I think you retain hardware warranty, you only lose software warranty
Sent from my ST27i
Click to expand...
Click to collapse
Yeah, that could be the case but I'm not 100% sure: according to Xperia Blog, Sony has refused to repair some phones with unlocked (or relocked) bootloaders (http://www.xperiablog.net/2012/07/25/sony-refusing-hardware-repairs-on-handsets-with-unlocked-bootloaders.
Msonata said:
I guess this is relevant...
I unlocked the bootloader of my Xperia Neo in order to install custom roms / kernels. Later I noticed that my screen had some objects burnt in it (most likely due to excess heat).
I reverted to stock firmware, relocked the bootloader and sent the phone for warranty repair. They replaced the screen and the touch panel, no questions asked.
In my case, there were no problems with the warranty despite the previously unlocked bootloader. Note that the situation might not be the same for you (different problem, repair staff etc).
In other words, there is a chance that unlocking the bootloader voids the warranty of your phone. It is up to you to decide whether it is worth the risk.
Click to expand...
Click to collapse
Bingo...thats exactly the ans I was looking for..thanks!
Samsung devices in this case feel so much better..no issue of unlocking bootloader!
peRFect! said:
thanks for replying..
if i relock the bootloader..are there any traces left behind of unlocking the bootloader..
Click to expand...
Click to collapse
Yes there are traces left behind if you unlock and relock your bootloader-its the DRM keys.They are lost forever once you unlock your bootloader and even if you relock your bootloader,they won't get back.
And if a service center checks for DRM keys,then they'll surely know that the bootloader has been unlocked and you cannot invoke your warranty.
Does testpoint method work on 2012 models? Bcoz that method unlocks BL without loss of DRM keys.
Guide says it works on 2011 models, but doesn't look updated. And anyhow phones with fixed battery will not be able to use it anyhow.
Sent from my ST27i
satan89 said:
Does testpoint method work on 2012 models? Bcoz that method unlocks BL without loss of DRM keys.
Guide says it works on 2011 models, but doesn't look updated. And anyhow phones with fixed battery will not be able to use it anyhow.
Sent from my ST27i
Click to expand...
Click to collapse
you gave answer to your own question.........
It wont work......
the only method i guess is official method...... :cheers:
Wait, my Xperia U bought was from the start Unlocked bootloader, does it mean it doesn't have warranty? I don't really care because I've rooted it, but that could be big failure from the shop.

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