Hi, first of all I would like to apologize for my English.
After installing this ROM dynamics7 2.0 ZUNE longer detect my phone. I tried to reset the phone but it did not work. The USB cable is definitely good because he installed the ROM.
I tried different roms but it did not work. Trying on another computer or do not give. The phone is not detected by the Zune. mistake can be seen in the computer drivers. the system can not retrieve them. I will add that the installation of Roma do not have any problems.
What could it be?
freebo21 said:
Hi, first of all I would like to apologize for my English.
After installing this ROM dynamics7 2.0 ZUNE longer detect my phone. I tried to reset the phone but it did not work. The USB cable is definitely good because he installed the ROM.
I tried different roms but it did not work. Trying on another computer or do not give. The phone is not detected by the Zune. mistake can be seen in the computer drivers. the system can not retrieve them. I will add that the installation of Roma do not have any problems.
What could it be?
Click to expand...
Click to collapse
Restart the device in bootloader mode and look for the word "serial" to change to "USB". If so, you have a connection to your PC
berrywr said:
Restart the device in bootloader mode and look for the word "serial" to change to "USB". If so, you have a connection to your PC
Click to expand...
Click to collapse
It's not that but thanks. Loading a bootloader mode by rom without any problem.
Zune does not detect my phone when connected nothing happens. I'm only in device manager two errors:
1.The Windows has stopped this device because of the reported problems. (Code 43)
2.driver this device are not installed. (Code 28)
To find a driver for this device, click Update Driver.
Please help because I do not know what to do with this phone.
I think that when I go into a different mode vol-+ power zune starts but displays an error (the device can not be restored to a previous version)
Of course, before installing custom roms I did not have this problem.
freebo21 said:
It's not that but thanks. Loading a bootloader mode by rom without any problem.
Zune does not detect my phone when connected nothing happens. I'm only in device manager two errors:
1.The Windows has stopped this device because of the reported problems. (Code 43)
2.driver this device are not installed. (Code 28)
To find a driver for this device, click Update Driver.
Please help because I do not know what to do with this phone.
I think that when I go into a different mode vol-+ power zune starts but displays an error (the device can not be restored to a previous version)
Of course, before installing custom roms I did not have this problem.
Click to expand...
Click to collapse
What is your Zune version number and OS version?
berrywr said:
What is your Zune version number and OS version?
Click to expand...
Click to collapse
Zune is the latest version from the download of microsoft (4.8.2345.0). zune is installed on Windows 8 I would add that before the original ROM (before flashing custo rom) everything worked. I tried on another computer without success. I have uploaded a clean Tango, without effect.
freebo21 said:
Zune is the latest version from the download of microsoft (4.8.2345.0). zune is installed on Windows 8 I would add that before the original ROM (before flashing custo rom) everything worked. I tried on another computer without success. I have uploaded a clean Tango, without effect.
Click to expand...
Click to collapse
What about putting your phone in bootloader mode and will it read USB below when connected to pc?
bery you dont get it man have problem syncing the titan with zune, go to your ROM thread and read all, thats the only solution or use google
nikola92 said:
bery you dont get it man have problem syncing the titan with zune, go to your ROM thread and read all, thats the only solution or use google
Click to expand...
Click to collapse
I've inserted a correction here...I restarted by device in bootloader mode and plugged it into my laptop; Zune did not start; however, the letters "USB" do appear in the center-bottom. Rest of post remains the same...You may view your device from your PC's File/Windows Explorer by changing 3 zune driver entries via your PC registry editor and when the device is on wi-fi, you may also view other folders that are on your windows phone. My PC is running Windows 8 Professional. It is important to check if your computer and its drivers are compatible with what you're attempting to do. I don't use Zune for my multi-media copying to and from my device. I use the professional version of Windows for it's easier compatibility such was WMDC 64-bit. I don't pretend to know whether I get, don't get, have or do not have your problem; what I do know is leave no stone unturned; double check everything on your PC for compatibility...are all your drivers updated for example. I have an older 32-bit Dell Inspiron E-1505 I upgraded to 4 GB RAM and upgraded it from XP to Windows 7 Enterprise Edition (not Home Premium) and from time to time whether it was my device or my Win 8 PC; sometimes they wouldn't play nice, thus I have the same setup on my Win 7 machine and if that didn't work; pull out my Hiren's Boot Mini XP Thumb drive and enjoy some old school computing; maybe I don't get it, where I'm from, we call it Plan B...improvise!
berrywr said:
Your phone uses both Zune and WMDC when you are in Bootloader mode. You may view your device from your PC's File/Windows Explorer by changing 3 zune driver entries via your PC registry editor and when the device is on wi-fi, you may also view other folders that are on your windows phone. My PC is running Windows 8 Professional. It is important to check if your computer and its drivers are compatible with what you're attempting to do. I don't use Zune for my multi-media copying to and from my device. I use the professional version of Windows for it's easier compatibility such was WMDC 64-bit. I don't pretend to know whether I get, don't get, have or do not have your problem; what I do know is leave no stone unturned; double check everything on your PC for compatibility...are all your drivers updated for example. I have an older 32-bit Dell Inspiron E-1505 I upgraded to 4 GB RAM and upgraded it from XP to Windows 7 Enterprise Edition (not Home Premium) and from time to time whether it was my device or my Win 8 PC; sometimes they wouldn't play nice, thus I have the same setup on my Win 7 machine and if that didn't work; pull out my Hiren's Boot Mini XP Thumb drive and enjoy some old school computing; maybe I don't get it, where I'm from, we call it Plan B...improvise!
Click to expand...
Click to collapse
I tried on windows 7 pro 64 bit and win 7 home premium. It did not work. In bootloader mode to install the drivers successfully but the Zune does not detect the phone in this mode. Including the phone in normal mode, the driver installation error pops up device not recognized. Zune without the driver does not detect the phone. Previously the phone was detected under the name HTC Titan X310 is now htc eternity.
please help
I have exactly the same problem. Please help: (
vakos8 said:
I have exactly the same problem. Please help: (
Click to expand...
Click to collapse
I'm running Windows 8 Pro on my desktop; both WMDC and Zune will run when I plug my Titan into the laptop; by that I mean I'm at my Start Menu and Tiles; not Bootloader or USB Host Mode. I know that because the HTC Titan appears twice in my File Explorer on my laptop. Though my device is HSPL, I did restart my device in bootloader mode and plugged it into my laptop; it did not start Zune but it did read USB center-bottom. I may in due time get me another Titan I to play with but there's no way I'm risking my device to any further experimentation now that she's unlocked all the way and running 7.8 and runs as smooth as a baby's butt.
berrywr said:
I'm running Windows 8 Pro on my desktop; both WMDC and Zune will run when I plug my Titan into the laptop; by that I mean I'm at my Start Menu and Tiles; not Bootloader or USB Host Mode. I know that because the HTC Titan appears twice in my File Explorer on my laptop. Though my device is HSPL, I did restart my device in bootloader mode and plugged it into my laptop; it did not start Zune but it did read USB center-bottom. I may in due time get me another Titan I to play with but there's no way I'm risking my device to any further experimentation now that she's unlocked all the way and running 7.8 and runs as smooth as a baby's butt.
Click to expand...
Click to collapse
Does anyone have any ideas what it could be? Please help solve the problem.
freebo21 said:
Does anyone have any ideas what it could be? Please help solve the problem.
Click to expand...
Click to collapse
This may or may not help...I don't have my W8 laptop with me now...but there is an option in Windows that lets Windows search for the driver through WIndows Update...and it will automatically install it from the internet?
Is windows update checked to automatically search and download / install new updates?
HTC TITAN
xconomicron said:
This may or may not help...I don't have my W8 laptop with me now...but there is an option in Windows that lets Windows search for the driver through WIndows Update...and it will automatically install it from the internet?
Is windows update checked to automatically search and download / install new updates?
Click to expand...
Click to collapse
help someone? Zune still does not see the phone. The system can not install the driver why are these problems (it does not recognize the phone)
Did not you guys try to play with USB to Video function? If yes - switch it off and reboot.
HTC TITAN
AndrewSh said:
Did not you guys try to play with USB to Video function? If yes - switch it off and reboot.
Click to expand...
Click to collapse
It's not possible. Windows does not recognize the phone. Install different ROM and nothing. Even on a clean TANGO same
+1
Hy every Body,
I have the same problem , and i know one other person with the same problem !!
This default appears with the Rom Deepshinnig V2 (The DeepShining v2 Works Well). After I have flash with 3 different roms, the stock rom tango and the last Eburon 7.8 Rom (in use now). But i still can't connect My titan on diferents Computers where Mozart connect normally.
I can't Switch Usb Video Out
Thanks alls for ideas or directions to follow !!
Domipasc
problem
help someone?
domipasc said:
Hy every Body,
I have the same problem , and i know one other person with the same problem !!
This default appears with the Rom Deepshinnig V2 (The DeepShining v2 Works Well). After I have flash with 3 different roms, the stock rom tango and the last Eburon 7.8 Rom (in use now). But i still can't connect My titan on diferents Computers where Mozart connect normally.
I can't Switch Usb Video Out
Thanks alls for ideas or directions to follow !!
Domipasc
Click to expand...
Click to collapse
you have a very old rom. dotcompt came out with V3 awhile back. other than that I havent used usb video out.
xconomicron said:
you have a very old rom. dotcompt came out with V3 awhile back. other than that I havent used usb video out.
Click to expand...
Click to collapse
I've never used the Dynamic ROMs but I can't stand using Zune so I tweaked my registry to make my Titan visible via Windows/File Explorer, I'm curious as to whether any of you with this problem can connect your devices to the developer tools with Windows Phone 7.x for side loading apps.
Related
hi, have looked through all forum and cannot find if anyone has solved there problem of computer not picking up hero, i have windows 7 but also did it on vista before I upgraded.
tried different roms but still not working tried drivers no go, htc sync reinstalled and nothing.
if any one has any ideas that would be amazing
this might sound a little obvious but when you connect it to your computer, yes it will say connected on your phone but you actually have to 'mount' your phone before your computer will reconise it. to do this you go into your notifications and do it that way. or at least thats what ive found (as i am also running windows 7)
yeah nothing comes up on my hero as it did before either, tried looking all over the net, tried reinstalling the drivers from vista and all of that. tried re flashing roms but nothing, really piss poor, ready to smash the thing up.
Sparra said:
hi, have looked through all forum and cannot find if anyone has solved there problem of computer not picking up hero, i have windows 7 but also did it on vista before I upgraded.
tried different roms but still not working tried drivers no go, htc sync reinstalled and nothing.
if any one has any ideas that would be amazing
Click to expand...
Click to collapse
On the Telus HTC Hero I also had to go to Settings--->Applications--->Developement--->Enable USB debugging
I have a slightly different problem. I have windows 7 x64 and I can mount my Hero, but I CAN'T sync with outlook. Are there any workarounds? I tried to set up adb usb drivers but it didn't help
yeah done that mate, nothing happens, cant believe it no amount of wipe and reflash sorts it out, tried on a couple of computers nothing tried everything i can find!!
thanks for replys
alex_mib said:
I have a slightly different problem. I have windows 7 x64 and I can mount my Hero, but I CAN'T sync with outlook. Are there any workarounds? I tried to set up adb usb drivers but it didn't help
Click to expand...
Click to collapse
Hi Alex,
I have same issues (Windows 7, 64 bit, HTC HD2).
My workaround is this:
make sure phone is not connected
remove any installs of Windows Mobile (starting with the instance of driver update)
re-start PC
reinstall Windows Mobile Device centre from Microsoft (I get an error on the device install, this seems normal)
restart PC
I then attach HD2, then go into tools;Active Synch and attach the HD2 to the PC
The USB device connection sound !
Then Windows installs the device driver
Then Windows Mobile Device Centre sees the HD2
I have also removed the PIN/Password at startup as this seems to help.
Not sure how long it will last, in the past Ive only had a couple of days...but at least it connects.
Hope this helps.
BTW PC is a DELL Studio
411 said:
Hi Alex,
I have same issues (Windows 7, 64 bit, HTC HD2).
My workaround is this:
make sure phone is not connected
remove any installs of Windows Mobile (starting with the instance of driver update)
re-start PC
reinstall Windows Mobile Device centre from Microsoft (I get an error on the device install, this seems normal)
restart PC
I then attach HD2, then go into tools;Active Synch and attach the HD2 to the PC
The USB device connection sound !
Then Windows installs the device driver
Then Windows Mobile Device Centre sees the HD2
I have also removed the PIN/Password at startup as this seems to help.
Not sure how long it will last, in the past Ive only had a couple of days...but at least it connects.
Hope this helps.
BTW PC is a DELL Studio
Click to expand...
Click to collapse
Isn't that just for Windows Mobile phones??? Hero is on android, I don't think it gonna work
realised this is the same problem as this, http://forum.xda-developers.com/showthread.php?t=556335, god knows how im going to sort it though seems i have tried to update amon ra's recovery and it hasnt worked. any ideas on this?
yes.. i have issues with hotsync too....
on Windows XP
was working last week...
this week.. it dont work...
I can still mount my SDcard.. and read and transfer files...
but HotSync does not see or connect to HERO..
any ideas??
Sounds like USB port is broken.
Hi all,
I've read a couple of threads for several days now, but none of the answers worked for me.
Problem is: I can connect from my HD2 to my desktop PC (win 7) initially, but when I try to install a new ROM (3.14.407_2), my HD2 restarts, shows the four colour screen and nothing more happens. After some minutes, my PC tells me that my phone isn't connected anymore.
It worked two months ago for the last ROM flash, but now nothing helps.
Tried:
- rebooting PPC and PC several times
- deleting partnership and setting up a new one
- disabling "faster connect" for usb to PC settings - afterwards, PC doesn't recognize any connection at all
- hard reset on PPC
I have no idea what to try next.. I wanted to install HSPL2 and flash the ROM from my SD card, but can't install HSPL2 ... same problem.
Any suggestions?
Thanks
Infyrana
I also tried several USB ports on my PC
You think the HD2 USB port is broken? But I was able to transfer data when connected as normal device without active sync.
Do I have any chance to check, whether you are right, without having to send my phone to HTC?
maybe running the update in compatibility mode will help?
I thought the microsoft mobile device center (or however it is called) was made for win7, as the actual activeSync tool cannot be used?
So I can't see a benefit from this, but anyway.. I will try.
You could try using BlueTooth with ActiveSync, thats what I do. I have a "micro" bluetooth adaptor for my laptop and it all works fine... just a bit slower.
A
Infyrana said:
I thought the microsoft mobile device center (or however it is called) was made for win7, as the actual activeSync tool cannot be used?
So I can't see a benefit from this, but anyway.. I will try.
Click to expand...
Click to collapse
the compatibility mode for the ROM update file could help becasuse it is a separate application (no guarantee though as I have no way to check it on my PC)
compatibility mode didn't help.
don't have a bluetooth stick ...
no further suggestions?
Just found out, that windows tries to install driver "Qualcomm CDMA Technologies MSM" when I connect my HD2 after starting bootloader.
But it just searches and doesn't find anything. I searched by myself, but didn't find the driver anywhere ...
if you are really determined to update ROM, find the thread on ROM 3.14 here on xda forum, I recall seeing guidelines on installing ROM from SD Card
of course it will not solve your sync problem, but still...
Yah ... I wanted to install HSPL2 to be able to do install the ROM from the SD card (at least that's what I understood - that I need that first), but I can't install it, as I already wrote.
I GOT IT!!!
Finally.. in a forum somewhere in a forgotten corner of the internet.. someone gave an advice to uninstall the windows mobile device center and reinstall it.
After uninstalling, I had some trouble to find it again, but finally got it.
And guess what: it works now.
Windows managed to install the quadcomm driver and I could update my ROM.
Never had such a hard challenge with my HD2.
Thanks everyone who tried to help!
May be one of the experts of XDA-developers can solve this strange problem.
I bought a HTC 7 Mozart with T-Mobile branding in Germany, used it with another SIM card. I have a Windows 7 (32 bit) computer where Zune is installed. The connection with Zune was workding fine.
Then I flashed my phone with the 'Official HTC Europe 1.30.401.01_5.54.09.21_22.33b.50 ROM'. The phone is working fine, but it does not get recognized by the Windows device manager & Zune. So I carried out the following steps:
- formatted & reinstalled Windows 7
- installed Zune
- carried out ALL Updates in Windows & Zune till date
- flashed Mozart again, carried out hard reset
I guess, there's nothing more that one can do to start afresh. But still my computer & zune continue to refuse to recognize my HTC 7 Mozart (see attached screenshots).
This is what is displayed on my mobile right now:
Name: HTC 7 Mozart T8698
OS version: 7.0.7389.0
Firmware version: 2250.09.13001.401
Does anyone have the slightest clue, what went wrong? Is the ROM corrupted? Is some important element missing in the ROM? Is it possible to get a seperate driver file for Mozart (Zune.inf has proved useless so far)?
Thanks in advance
P.S.: In the meantime I tried the following:
- I flashed the phone again with an older ROM (RUU_Mozart_HTC_Europe_1.26.401.03_5.51.09.06_22.3 0.50_RELEASE). But the computer still cannot recognize Mozart.
- I also tried to use the WPSupportTool both under the old & the new ROM. Mozart WAS RECOGNIZED(!) in the USB connection mode in both the cases. The driver was loaded. Even Zune recognized it and popped up. The entry 'PD67199' could be seen in the Device manager. The tool itself could not do its updating job in both cases. Even after a restart the phone remained unrecognized in both cases.
update zune?
Thanks for your reply.
Well, as I have already mentioned I have already updated Zune. Zune & Windows are up to date. I forgot to mention that I had switched off the firewall as well just in case it was blocking the connection.
Is the windows mobile device update installed in installed programs?
Sent from my CorvusVegaRom_0.5 using Tapatalk
Still no progress
As my windows mobile device (Mozart) was not recognized at all, there is obviously no update installed in installed programs as well. In case you mean the Windows Mobile Device Center it seems to be up to date (Version 6.1.6965).
As I mentioned in my post, I tried to use the Windows Phone Support Tool as well. I have now attached the screenshots. As you can see while looking for the driver the computer recognizes the device to be 'Windows Mobile' and after recognizing it is listed as 'PD67100'. The Tool itself failed to update anything. Zune kind of recognized the phone but as the phone was not in a normal mode.
I still hope that someone out there is competent enough to identify the problem based on my detailed report and all the screenshots.
Still having an issue with this?
You definetely do not need the Windows Mobile Device Center.
Can you give it a shot after you uninstalled your wifi modems drivers?
Still no progress
Thanks for all the suggestions, but my situation is so hopeless that not even Microsoft or other 'experts' could help.
- I tried everything all over again with a brand new HTC data cable
- I tried uninstalling the wifi driver
But nothing works. I wish someone could just send me the 'top secret' driver file of Mozart. 'Zune.inf' has not helped so far. Or does someone have a 'magic' Zune.inf file? ;-)
Sorry i gave up 32-bit windows back in 2004 .
Can you go back to the original carriers ROM and give it another go?
solution ALMOST found
Well, after weeks of research & trial with different ROMs I think I have narrowed down the possibilities.
The problem seems to be the Zune/Windows LIVE account. Once you have used a device with Zune, it remains listed with both Zune & Windows LIVE account (check: setting > account > computers & devices as well as in devices.live.com).
Now one can add/delete upto 5 NEW devices every 30 days to the Zune account. In my case I already had 'HTC Mozart T8698' listed in Zune. If I had renamed the device BEFORE flashing the problem probably could have been avoided. After the update/flashing it is not being recognized at all probably because the name remains the same. But according to my Zune I can use a 'NEW' telephone on 25.05.2011. (See screenshot)
Now I have clicked the REMOVE button several times, but the device is not yet removed from the list. So I am not sure whether this means it will be removed only on 23.05.2011. In case I manage to remove it I will try out the connection on that date.
Does anybody have any idea on how to remove my device now? Or any other tricks to solve the problem?
hansmueller1968 said:
May be one of the experts of XDA-developers can solve this strange problem.
I bought a HTC 7 Mozart with T-Mobile branding in Germany, used it with another SIM card. I have a Windows 7 (32 bit) computer where Zune is installed. The connection with Zune was workding fine.
Then I flashed my phone with the 'Official HTC Europe 1.30.401.01_5.54.09.21_22.33b.50 ROM'. The phone is working fine, but it does not get recognized by the Windows device manager & Zune. So I carried out the following steps:
- formatted & reinstalled Windows 7
- installed Zune
- carried out ALL Updates in Windows & Zune till date
- flashed Mozart again, carried out hard reset
Click to expand...
Click to collapse
Hi,
I suppose that you flashed European ROM with cable way, no?
Regards, ansar
Europe ROM
Dear Ansar,
It's wonderful to finally hear from YOU. Now I feel a solution can be found.
Yes, I did flash the European version provided by you (OS version 7.0.7389.0, Firmware: 2250.09.13001.401). Earlier I had the T-Mobile-Germany original ROM and had no problem connecting to computer & Zune.
In the meantime I tried out many other ROMs also provided by you but the device is not getting recognized by either Windows or Zune. My Zune account (setting) is showing my device from the earlier usage (HTC 7 Mozart T8698) so I guess that might be causing some conflict - as the device name remains same even after flashing.
I hope you can come up with some tricks to solve the problem. Thanks again for personally looking into the matter.
hansmueller1968 said:
In the meantime I tried out many other ROMs also provided by you but the device is not getting recognized by either Windows or Zune. My Zune account (setting) is showing my device from the earlier usage (HTC 7 Mozart T8698) so I guess that might be causing some conflict - as the device name remains same even after flashing.
Click to expand...
Click to collapse
Hi,
If it was not recognized by windows then no new ROM flash will be performed
Can you try to connect to any available usb hub in your pc and see if zune can see it?
Regards, ansar
ansar.ath.gr said:
Hi,
If it was not recognized by windows then no new ROM flash will be performed
Can you try to connect to any available usb hub in your pc and see if zune can see it?
Regards, ansar
Click to expand...
Click to collapse
Hi Ansar,
Thanks for the quick reply. Well, I also tried out all the USB ports (Laptop: 3, Desktop: 6). Now I just tried out an external USB hub after seeing your message. But unfortunately that did not work as well.
I didn't quite understand what you mean by ...then no new ROM flash will be performed. Should I stop trying out any other ROM?
Regards
Hans
hansmueller1968 said:
Hi Ansar,
Thanks for the quick reply. Well, I also tried out all the USB ports (Laptop: 3, Desktop: 6). Now I just tried out an external USB hub after seeing your message. But unfortunately that did not work as well.
I didn't quite understand what you mean by ...then no new ROM flash will be performed. Should I stop trying out any other ROM?
Regards
Hans
Click to expand...
Click to collapse
Hi,
Your phone is recognized by windows drivers and you can flash ROMs using ROMUpdateUtility (not goldcard)
I thing you should flash again one of TMO_DE 1.23.111.01 or 1.25.111.02 or 1.28.111.03 ROMs
If so let me know the results before trying anything else
Regards, ansar
Hi Ansar,
Thanks again for your efforts. Just now I flashed TMO-DE 1.28.111.03 ROM, unistalled & reinstalled Zune (ran TuneUp utilities to clean registry in between). I logged in to Windows LIVE both in Zune & Phone.
Unfortunately the results are the same - i.e. the phone is still not recognized by the computer & Zune. Could you please send me the links to the other 2 ROM versions so that I can try out these as well?
Thanks & regards
Hans
hansmueller1968 said:
Hi Ansar,
Thanks again for your efforts. Just now I flashed TMO-DE 1.28.111.03 ROM, unistalled & reinstalled Zune (ran TuneUp utilities to clean registry in between). I logged in to Windows LIVE both in Zune & Phone.
Unfortunately the results are the same - i.e. the phone is still not recognized by the computer & Zune. Could you please send me the links to the other 2 ROM versions so that I can try out these as well?
Thanks & regards
Hans
Click to expand...
Click to collapse
Hi,
Since the pro is there after flashing the ROM, no other ROM can fix it
You should check with another phone of a friend of yours in your PC or check your phone in your friend PC
I think that the pro is probably in your PC operating system drivers with minor possibility to the phone hardware
Some times hard reset of the phone before flashing and then battery replacement can be of good help
Also be sure that immediately after a flash you remove usb cable, connect again and listen for the characteristic sound of connection
If this is ok then installed drivers are the problem
Regards, ansar
hi
i recently got hd2 t moble running kumar's leo premium rom v2.6 wwe.
problem is that i cant synchronise it with the laptop. message appers "usp device not recognised" but phone gets charged while connected to laptop.
i m having windows 7 and windows mobile device centre running in my computer.
pls somebody help me correct this issue.
thanks.
Update win mo dev center from the Microsoft wmdc webpage.
samsamuel said:
Update win mo dev center from the Microsoft wmdc webpage.
Click to expand...
Click to collapse
hi,
thanks for the response. i have already tried these,
1. changed the cable and tried different ports of the computer
2. hard resetting the phone
3. uninstalled and reinstalled the wmdc
4. restarted laptop while phone is connected and vice versa
5. connected phone in bootloader mode. it said "serial". no change after connecting
phone.
6. checked with different computers
nothing worked. still it says "usb device not recognised"
what else can i do?
would a new rom flash via the micro sd help? my hd2 already has the custom rom installed. so i guess no need to install hspl.
When I plugin my Lumia 920 to a Win8 64bit PC I get an error 'USB device not recognised'. I've tried the following but with no luck:
- Changed the USB cable
- Tried a different USB port including one on the back
- Used a different PC (Win8 32bit & OSX on a MBP)
- Restarted the phone whilst connected
- Checked for Updates with the phone connected (both on phone and PC)
- Removed the 'Upperfilters' registry entry
- Installed the Windows Phone 8 app (both desktop and metro)
- Installed the Nokia PC Suite
- Reinstalled Windows
- Reset the phone (Factory restore)
The phone seems to charge ok via USB but never connects. It doesn't even appear in Device Manager so there's no drivers for me to remove and/or update. The EventLog says 'PnPDriverNotFound'. Anyone got an idea of what could be wrong?
@MrJamesMoore
Is your phone a true Lumia in the respect that it has a factory ROM and is not a developer model or other? Sounds to me like the PC is not able to identify the phone as a Lumia and does not know what it actually is and therefore does not know what driver to load for it.
Hmmm, this is interesting...
U might want to try installing Nokia Care Suit. After instllation complete go to the installation folder, and head to the Drivers directory. U have several drivers there, install everything, and then try to connect it.
Solarenemy68 said:
Is your phone a true Lumia in the respect that it has a factory ROM and is not a developer model or other? Sounds to me like the PC is not able to identify the phone as a Lumia and does not know what it actually is and therefore does not know what driver to load for it.
Click to expand...
Click to collapse
Yes that's what I was thinking. It was a promotional phone so maybe it's not a factory ROM? Is there a way to check? I guess more importantly, is there a way to install a factory ROM on it? I'm located in Australia if that matters. Everything else about the phone works great but not being able to transfer my full res videos off it is a pain.
Thanks for the reply!
@MrJamesMoore
miodrage said:
Hmmm, this is interesting...
U might want to try installing Nokia Care Suit. After instllation complete go to the installation folder, and head to the Drivers directory. U have several drivers there, install everything, and then try to connect it.
Click to expand...
Click to collapse
That didn't work either but thanks for the suggestion. Even with all the drivers installed the PC (and Care Suite) still can't see the phone; still get the USB not recognised error
Without being able to connect in anyway I guess it's impossible to flash the phone any put another ROM on?
Hmmpfff...
It is not a developer phone because they didn't have GSM radio in them, WiFi only. So that is out of the question.
I have one more suggestion, and if that fails, I would suggest u go to Nokia directly and ask what to do, maybe even a replacement.
So, try to find some1 with Win7 on his/her PC, and try to connect the phone. If that goes as it should,u can install win7 on ur PC and have a dual boot machine.
To check the info about ur phone u would have to connect it to Nokia Care Suit, however, that is not an option ATM.