Sorry…Your username and password do not match - Android Q&A, Help & Troubleshooting

Hi guys,
I can login to Gmail.com on any desktop/mobile browser however whenever I try to add a Google Account on my phone, I get this error:
“ Sorry…Your username and password do not match. Please try again. (To recover your account information, go to http://google.co.uk/accounts on your computer.)"
I have tried changing the password but its still the same. I know its not a password issue as I can login to google.com on my desktop and laptop.
I also went to this site and tried to add a Google account but it did not work.
Tried setting up a different Google ID and it worked right away. So it looks like there has to be some issue with my Google ID.
I have no idea how it happened as it was working fine until I reset my phone.
Any ideas?
Thanks,
Dinesh

weird, does Your new Google ID differs a lot from old one? I mean the syntax?

MikeSome1 said:
weird, does Your new Google ID differs a lot from old one? I mean the syntax?
Click to expand...
Click to collapse
Hi there. The other Google ID that I used was not mine, it was of a friend of mine. He can use his Google ID but I cant use mine.
To answer to your question, yes our IDs are different.

U have something that they call as '2 step verification"(i don remember properly) on?
I had this issue where I had it enabled and i couldn't login from my phone. Went via PC, disabled it, then worked!
life!

I got same problem. This happened after i click massage "warning:someone signed in to your account from a different location" when i open youtube on my computer. Until now i can't use my account on my android.
Please help me.

539187

Related

HELP Plz, cant sign into gmail

As the title says I am currently unable to setup and sign into my gmail account. I just flashed the mr2 radio and GINGERTH3ORY V4.2X Tweaked/God Complex rom and when i try to set up my gmail account i keep getting the "your username and password do not match. please try again." Idk if this makes a different but i do have my gmail set up to do the google authenticate thing were everytime i use one of googles services for the first time i have to input a certain code.
This is unfortunately one of the reasons I stopped using google authentication. If your near a computer you can go into your account setting and click on the two step verification link and it should take you to a page where you can create a password for an application. Once you have the password from the site go back to your phone and put the password in as your google account password.
The only downside is every time you change roms and you have to put your password in for your account you have to get a new password from the site. I decided to just make a much stronger password for my google account and stop using two step verification.
I hope this helps!
This fixed it! thank you so much, and here i kept thinking i did something wrong. and just raped my battery life flashing different roms trying to fix the problem. I was starting to get really frustrated
No problem, I went through the same thing but I was away from a computer so I had to get on my wife's iPhone just to get me a login password.
Sent from my Thunderbolt using XDA App
Lol, you guys didn't figure out how 2step verification works before signing up?
Yes, you need to use two-step verification to log in via a web browser (or the browser on the phone...lolz), and then create a unique password for each individual app that wants access to your goog account.
I used it for a while, but decided it was too much of a PITA. There's other options for strong passwords, like a coded wallet card thing that I saw a while back...
Yeah this: http://www.passwordcard.org/en
O yea its a PITA at times. I'm sure it would work fine if you keep your phone stock and never have to wipe data but when flashing roms and radios that require a full wipe it sucks having to go back in a get the password just to log in to your google account again.

[Q] Market wont open [says account needed]

I just changed to MiniCM7 2.1.3 rom ,
and I noticed I had no market,
fine, I just downloaded an apk file of the market but when I open it
It tells me that:
"
You must add an account to the device to continue.
Do you want to add one now?
[Yes] [No]
"
I press Yes , ready to add this mysterious account then it just exit the market and go back to the previous page without doing anything..
I also have a picture but I cant post it here cause im new in this forum
so if anyone wants me to PM him the picture just comment
I think that maybe he wants me to add my google account to the phone,
but I dont know how, or maybe I'm wrong,
Can please someone help me?
thanks in advance to everyone who can help !
Yes you need a google acount to log in to the market.
Sent from my U20i using xda premium
Yeah like I said thats what I thought, but how can I add my google account to the device? i cant find it anywhere in my settings
shokomen said:
Yeah like I said thats what I thought, but how can I add my google account to the device? i cant find it anywhere in my settings
Click to expand...
Click to collapse
settings> account and synchro > new account
then what?
i have 3 options
Corporate , Facebook, Whatsapp
no google... :\
should I do the corporate thing as my google account?
EDIT:::
I was trying to add the corporate account as my google account, typed my email and password and it all went good then he asked me
for some server settings :S
he asks me to fill in :
Domain\Username
Password
server
and 2 check-boxes of secure connection and accept all SSL certificates
:-|
shokomen said:
then what?
i have 3 options
Corporate , Facebook, Whatsapp
no google... :\
should I do the corporate thing as my google account?
EDIT:::
I was trying to add the corporate account as my google account, typed my email and password and it all went good then he asked me
for some server settings :S
he asks me to fill in :
Domain\Username
Password
server
and 2 check-boxes of secure connection and accept all SSL certificates
Click to expand...
Click to collapse
Open The Market (Program) And Sign In on Google . ( Background Data Enable ! ) And If Yor Oprator Is Blocked , You Need Market Enabler !
Have You A G Account ???
I'm stuck with the same problem. My phone was already hooked up to my Gmail account, and I even purchased something a couple of days ago... however now when I try to open up the Market I get
"You must add an account to the device to continue.
Do you want to add one now?
[Yes] [No]"
Whichever I press the window just closes. I've tried a new Market APK as well as Market Enabler and nothing works.
dude, CM7 needs to flash GOOGLE APPS! go to the CM7 forum, and find GOOGLE APPS. then everythings will go smoothly ^^,
you can download google app from
http://wiki.cyanogenmod.com/index.php?title=Latest_Version

Problem with Android Market after Factory Reset.

Hey all, I have stock,non-rooted,locked, OTA'd rezound.
I've tried everything in the general forums for this problem, so now I'll come here and ask to see if anyone has any other possible solutions.
I've done multiple factory resets today, and tried several different methods of re-adding my google account (which is a google apps for your domain account) so it's not @gmail.com but @mydomain.com
Everything works great, sync, gmail app, gtalk, youtube.. you name it. Great. Even the market place, for downloading 'free' apps.
As soon as I try and download an app I have to pay for I get a little window that pops up that says "Google sign-in You entered the wrong password or your account has changed. Please re-enter your password. Username [email protected]" and then just fails to accept my actual password. (i've tried changing my password a few times too!)
Here's everything I've tried:
1. Clearing the Market App Data and Cache.
2. FactoryReset: try and use the old market app before it gets updated.
3. Youtube account issue: disabled the youtube service on my google app domain, and factory reset- and tried again... no dice.
4. Tried putting on a real @gmail.com domain, and that works just fine. try and switch to @mydomain and it fails again.
I've done a factory-reset before every different style of attempt. I'm guessing something else is going on :-\
When I logon to the market through the web, I can purchase apps and they install without a problem! So it's something to do with the market app.
Anyway, just looking for any other ideas I may have overlooked. You're a pretty thorough community so I think I can trust you all would have something for me to try!
Before my factory-reset, everything worked fine with my google apps domain account.
TL;DR: My google apps domain account I normally use won't let me purchase apps on the marketplace anymore, it says the password has changed but all other google services work just fine!
I remember reading something way back when I first got the phone in late November about people having issues with the Market app. I never had an issue so I didn't pay much attention to it but you should be able to find a thread about it from back then.
Something about using a different apk? Or maybe deleting the app and redownloading it?
Sorry I don't have the actual answer but I thought I could at least point you in the right direction until someone else does.
EDIT: This may not be the same issue but one of the solutions that suggests to clear cache may help you. Can't hurt to try it out.
posted by danutzz: Open app drawer > tap menu button > click remove app > click all > find market and click > click clear cache and clear data...
http://forum.xda-developers.com/showpost.php?p=19485456&postcount=6
Are you using Google Two-Step login verification?
Did you accidentally leave yourself logged in to another computer, like at work, where somebody else might have gained access to your account?
Sent from HTC Rezound using Tapatalk.
Great questions:
No I've turned 2-step verification off.... what if I turn it on, and try and get a different password out of it? I'll give it a go.
Account is definitely not compromised. good to go here.
Break Through Achieved...
My Google Wallet account has been suspended, because when I changed my password I used the google domains administrator panel, and not my google account 'change password'. this made google think the administrator changed the password because the account was compromised.
google wallet has a lengthy but acceptable process for regaining access to your account.
I'll go update all the general forums with this if it works... thanks for all your patience.
Also, google.com/wallet shows a good explination of why all other apps work fine, and not purchases...
Google Wallet Account Reinstatement
Your Google Wallet account is currently suspended. The account was suspended as a precautionary measure to protect your payment information because Google detected that an administrator at your organization initiated a password reset for your email address. However, this suspension only affects your access to Google Wallet, and you should still have access to your other Google Apps services such as Gmail, Calendar, and Sites.
If you would like to reinstate Google Wallet on your Google Apps account, please contact us. You will be required to verify your identity to reinstate your Wallet account.
You may also wish to sign up for a new Google Wallet account using a personal e-mail address, rather than your Google Apps account. Creating a new Wallet account using a personal email address will reduce future suspensions of your Google Wallet account for password changes. If you don't have an alternative email address, you can create a new email address with Gmail for free.
Click to expand...
Click to collapse
I'm having the same problem (using google apps account, admin reset password, no purchasing market apps etc etc)
When I log in to google wallet, I see the message you posted above, with a link to click to contact google. However, this link just redirects endlessly to the same message.
Can you remember how you managed to get in contact with google to have the suspension lifted?
Thanks
Sul
Here's the link to the account reinstatement application form:
https://support.google.com/wallet/bin/request.py?&contact_type=ga_reset
I had the same issue a few weeks ago. I just emailed Google wallet help support telling them the problem and by the next day I got a reply saying something like "we can now confirm that your Google wallet is now working and able to make purchases" Sure enough they fixed it and haven't had a problem since.
MarvinPontiac said:
I had the same issue a few weeks ago. I just emailed Google wallet help support telling them the problem and by the next day I got a reply saying something like "we can now confirm that your Google wallet is now working and able to make purchases" Sure enough they fixed it and haven't had a problem since.
Click to expand...
Click to collapse
Where did you even email them? It's like an endless loop on their help center where you can't get to an actual contact form, just has to match one of their issues. I swear while I like a lot of google services, their support leaves very little to be desired.

changed gmail passowrd not getting prompted every reboot.

I recently changed my gmail password and now after every reboot it tells me the password is wrong and has me enter the new one.... it works fine after that but its a bit annoying. any ideas on how to make it stick?
joeyddr said:
I recently changed my gmail password and now after every reboot it tells me the password is wrong and has me enter the new one.... it works fine after that but its a bit annoying. any ideas on how to make it stick?
Click to expand...
Click to collapse
Yes, me too. It doesn't seem to be a constant problem but rather once or twice a week as a result of certain tasks. Sorry no help to OP.
remove the account in sync and add it back.
I have the same problem in my TFP and my SGSII. I will try the solution above and see if it works.
If you have 2 step verification enabled, you have to go into your Google account on a computer and generate an application specific password.
Actually i figured it out it was the browser sync..... i had to clear the browser data and it was fine after that.

[Q] Can I recover an email password from the K9 mail app?

I have an email account (gmail) that I have since forgotten the password too. I set it up and immediately put the credentials in K9, then never accessed the account from a browser again. Well recently I've needed to get in to it but I can't. I have tried recovering the email through google's forgotten password thing, but it doesn't work (it was set up with very generic, and scarce information). I know the password is stored in K9 and still working, so I was direly hoping I can get the password from this.
Please, any and all ideas are greatly welcomed. I appreciate any and all help as well. Thanks.
JustAk said:
I have an email account (gmail) that I have since forgotten the password too. I set it up and immediately put the credentials in K9, then never accessed the account from a browser again. Well recently I've needed to get in to it but I can't. I have tried recovering the email through google's forgotten password thing, but it doesn't work (it was set up with very generic, and scarce information). I know the password is stored in K9 and still working, so I was direly hoping I can get the password from this.
Please, any and all ideas are greatly welcomed. I appreciate any and all help as well. Thanks.
Click to expand...
Click to collapse
I had lately the same Problem...
Tried everything ... network sniffer,Brute Force , ...
took way too much time that it was worth it ...
try, if not done already the normal password recovery ...
sorry
I will try that
Looks promising :fingers-crossed:
https:// "cryptofuture.wordpress.com/2013/12/07/k-9-mail-password"
please unquote !

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