Glad that was easy, I'm getting a replacement shipped out to me in a week or so. But when in spoke to the Google rep he insisted they do not refund customers after the 15 day period even if there item is faulty.
Has anybody else returned their nexus after the 15day period and got a refund?????
I'm sending mine back for several reasons;
Kept freezing/locking up
Crackling sound coming from speakers when watching a video on YouTube sometimes
Light bleed on top left and bottom left corner
Back casing making a cracking sound when holding it on the left side.
Have any of you witnessed these problems and how did you overcome them if you did.
A friend got replaced last week. Purchased before Christmas. This was in UK though so 2 year warranty (free of additional charge) applies by European law [Apple got in trouble recently for suggesting only 1 year].
Manufacturing faults by the way are covered for 6 years. Not seen that applied much on modern consumer electronics.
Sent from my Nexus 10 using Tapatalk HD
I'm surprised to hear about them not accepting returns after 15 days even with defects. I wasn't aware of this.
If you want a refund all you have to do is refuse delivery of the replacement they are going to send you. They told me that's the only way they will refund the money. I called and asked them that because this is my 4th unit.
Sent from my Nexus 10 using Tapatalk HD
ayman07 said:
If you want a refund all you have to do is refuse delivery of the replacement they are going to send you. They told me that's the only way they will refund the money. I called and asked them that because this is my 4th unit.
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
Hi. ayman07 and all who are replying.
Could you please inform me on how to refuse delivery as i would much rather gain a refund as i am more interested in purchasing an i5 laptop around the £400 mark.
Many thanks
When the UPS guy comes just be at the door and say you're refusing delivery. Alternatively, you could leave a note on your door saying that you are refusing delivery. I think you may be able to call them as well (before it's delivered).
Sent from my Galaxy Nexus using Tapatalk 2
ayman07 said:
When the UPS guy comes just be at the door and say you're refusing delivery. Alternatively, you could leave a note on your door saying that you are refusing delivery. I think you may be able to call them as well (before it's delivered).
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
24K1R said:
I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
Click to expand...
Click to collapse
You can doubt all you want my friend, this is what I was told by the Google representative. You can always file a claim with your credit card company once you refuse delivery.
Sent from my Galaxy Nexus using Tapatalk 2
I would double check with Google before refusing delivery. I had to have another replacement sent. Called on Friday and because it's my 2nd RMA I wanted to ensure I wasn't going to get hit with their 15% restocking fee (for those who don't want to do the math, that's about $75USD for the 32GB). I was told that as long as I'm exchanging defective ones for new ones I'd be OK. But if one is looking to return the device and get a refund he'd be subject to the restocking fee, even if the device being returned is detective.
24K1R said:
I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
Click to expand...
Click to collapse
Then why did you buy it?
And if you want to have an easier time returning and exchanging then you should buy from a retail store like Walmart. Its always good to read the fine print return policy before you buy something online
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
atg284 said:
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
Click to expand...
Click to collapse
Interesting. Were you charged the restocking fee? Did you have to fight to keep it from being flagged as buyer's remorse (which is what triggers the restocking fee - according to the Google rep I spoke to on Friday)?
Rodeojones said:
Interesting. Were you charged the restocking fee? Did you have to fight to keep it from being flagged as buyer's remorse (which is what triggers the restocking fee - according to the Google rep I spoke to on Friday)?
Click to expand...
Click to collapse
I was not charged a restocking fee but when I got the refund I noticed it didn't cover shipping..I'll take the $11 hit and never buy from the play store again. Enjoy the $11 Google!
After my RMA was all set up for returning my second device for a full refund I called back just to make sure I had everything right. That is when I was informed that they put it in as remorse. I laughed to myself and said "I told her many times that it was defective" it was unbelievable and I only did it because I heard someone else got charged because they "accidentally" put it in as buyers remorse.
My only advice is to stay on top of it....never again will I buy a device on the play store.
atg284 said:
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
Click to expand...
Click to collapse
I got my RMA yesterday and am going to be getting a shipping label "soon" they say. But because I'm in the EU they won't be charging me a restocking fee but they did say when I asked about fees that I will be refunded fully but the £10 spent on delivery will not be refunded.
Yeah I agree there is no uniformity with the play support as first i was told i cannot get a refund however as i persisted they agreed to provide me with one. Im kinda glab they havent got uniformity in their support now.:victory:
In the UK you have 6 months for a refund in faulty goods. Same for the EU.
Related
I was wondering if best buy will make me pay a restocking fee for returning my transformer. I know it says i can return or exchange it within 14 days but is that only if it is unopened? Or if i fond that it is damaged or has something wrong with it (the only reasons i would return it) would i be able to return it anyways? Thanks to anyone who takes the time to read this.
Yes you can return it no questions asked within 14 days. Thanks to the people who replied!
There are no more restocking fees at Best Buy except for Special Orders.
http://consumerist.com/2010/12/best-buy-puts-an-end-to-most-tyrannical-restocking-fees.html
gregnetz18 said:
I was wondering if best buy will make me pay a restocking fee for returning my transformer. I know it says i can return or exchange it within 14 days but is that only if it is unopened? Or if i fond that it is damaged or has something wrong with it (the only reasons i would return it) would i be able to return it anyways? Thanks to anyone who takes the time to read this.
Click to expand...
Click to collapse
You can return no questions asked as long as it's within 14 days. No restock fee.
ok thanks for the help guys thats what i thought by researching but wasnt sure. ill edit my post so other people who were wondering know.
How about shipping cost ?
I think I might need to return mine.. the right side edge moves 1/20 of a mm (guesstimate) when pressed down yet no other side moves.. Maybe the glue is coming undone
Returned mine
I received my TFP Dec 28. Called in for RMA number on Dec 29 because of GPS issues, held off sending it back, waiting for XDA wisdom to find a workaround. Then Asus pulled the spec, which I find offensive.
So I called Best Buy back to clarify and confirmed refund when they receive RMA'd unit. Full refund, credited back to card after a few days. So, did the factory reset, cleaned it and put it back in and sent it off via UPS.
Got caught up in the bleeding edge, learned a little.
GCurry said:
I received my TFP Dec 28. Called in for RMA number on Dec 29 because of GPS issues, held off sending it back, waiting for XDA wisdom to find a workaround. Then Asus pulled the spec, which I find offensive.
So I called Best Buy back to clarify and confirmed refund when they receive RMA'd unit. Full refund, credited back to card after a few days. So, did the factory reset, cleaned it and put it back in and sent it off via UPS.
Got caught up in the bleeding edge, learned a little.
Click to expand...
Click to collapse
Why didn't you just return to a store? Seems like it would be easier...
My bigger questions are: did they refund shipping, and are they honoring their holiday return policy for tablets?
Oh, and when does the return period start, when it's ordered or when it's received? I'd have to imagine when it's received, because a week can be lost in shipping, but I'm not positive either way.
wynand32 said:
Why didn't you just return to a store? Seems like it would be easier...
My bigger questions are: did they refund shipping, and are they honoring their holiday return policy for tablets?
Oh, and when does the return period start, when it's ordered or when it's received? I'd have to imagine when it's received, because a week can be lost in shipping, but I'm not positive either way.
Click to expand...
Click to collapse
Pretty sure the holiday return period does not apply to tablets (one of the exceptions). 14 days.
http://www.bestbuy.com/site/2008-Gi...cat166500050003.c?id=pcmcat166500050003&h=387
My order says I have up to 45 days to return the item for a full refund. However I'm also a reward zone silver member so I don't know if that is why or because of the holidays
Sent from my HTC Mecha using XDA App
just returned mine to the store. you get full refund (i got free shipping but when i talked to customer service they said you get shipping refunded as well) . there's a big "flyer" on the counter saying bestbuy has eliminated restocking fees so no need to worry about that.
wynand32 said:
Why didn't you just return to a store? Seems like it would be easier...
My bigger questions are: did they refund shipping, and are they honoring their holiday return policy for tablets?
Oh, and when does the return period start, when it's ordered or when it's received? I'd have to imagine when it's received, because a week can be lost in shipping, but I'm not positive either way.
Click to expand...
Click to collapse
Not sure when the return period starts, I assume when delivered.
As to shipping, I opted for express shipping, targeted by them for 12.27, negotiated a discount to $10 for that shipping since I was one of the crew who'd originally ordered champagne and had to convert on 12/23. But they didn't deliver until 12/28, so I called back and got refund on shipping, separately from RMA. So shipping in my case was ultimately free, and yes/no is the answer to your question, depending on whether you're a glass half full/empty kind of person. ;-)
As for returning it to brick and mortar store, could have, but more driving in my case. Didn't want an exchange anyhow. I'm going to wait for ICS tablets with a customer use reputation now.
GCurry said:
Not sure when the return period starts, I assume when delivered.
As to shipping, I opted for express shipping, targeted by them for 12.27, negotiated a discount to $10 for that shipping since I was one of the crew who'd originally ordered champagne and had to convert on 12/23. But they didn't deliver until 12/28, so I called back and got refund on shipping, separately from RMA. So shipping in my case was ultimately free, and yes/no is the answer to your question, depending on whether you're a glass half full/empty kind of person. ;-)
As for returning it to brick and mortar store, could have, but more driving in my case. Didn't want an exchange anyhow. I'm going to wait for ICS tablets with a customer use reputation now.
Click to expand...
Click to collapse
It says on the link posted it is upon receipt of the product is when the return period starts. After all of the drama regarding what Asus has done with the website and customer service responses, I will more than likely return mine and either get a g tab or wait to see if later production models eliminate the issues.
Sent from my Transformer Prime TF201 using Tapatalk
gregnetz18 said:
I was wondering if best buy will make me pay a restocking fee for returning my transformer. I know it says i can return or exchange it within 14 days but is that only if it is unopened? Or if i fond that it is damaged or has something wrong with it (the only reasons i would return it) would i be able to return it anyways? Thanks to anyone who takes the time to read this.
Yes you can return it no questions asked within 14 days. Thanks to the people who replied!
Click to expand...
Click to collapse
They didn't ask me a thing when I returned it.
Full money back.
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Dnorwood said:
It says on the link posted it is upon receipt of the product is when the return period starts. After all of the drama regarding what Asus has done with the website and customer service responses, I will more than likely return mine and either get a g tab or wait to see if later production models eliminate the issues.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
Wait so if it took over a week for my to get here does that mean that I'm only gonna have a few days to return it?
gregnetz18 said:
Wait so if it took over a week for my to get here does that mean that I'm only gonna have a few days to return it?
Click to expand...
Click to collapse
Um no. Read through the posted link. Return period starts on the day you receive it.
morphiend said:
just returned mine to the store. you get full refund (i got free shipping but when i talked to customer service they said you get shipping refunded as well) . there's a big "flyer" on the counter saying bestbuy has eliminated restocking fees so no need to worry about that.
Click to expand...
Click to collapse
Silver members get 45 days on everything! Ftw!
Sent from my Inspire 4G with ICS!
Gonna return mine to Best Buy tomorrow, a little bit of light bleed but mainly because of the absolutely horrendous customer service experience I had with them. Also, the 64-GB version I pre-ordered from Tiger Direct is finally on its way, with the dock!
Sent from my ADR6400L using Tapatalk
Cmotion said:
Gonna return mine to Best Buy tomorrow, a little bit of light bleed but mainly because of the absolutely horrendous customer service experience I had with them. Also, the 64-GB version I pre-ordered from Tiger Direct is finally on its way, with the dock!
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
I received an email to take a survey after one of my many phone calls with them. Aside from my excellent experience with the Reward Zone, I gave them a big FAIL on the rest of the survey. As a "valued customer", I've now been invited to speak to someone about my experience. I plan on calling next week. My biggest problem was the complete lack of communication to the CSRs and Supervisors about what we were told via email were our options for replacement ordering the champagne.
Anyway..... The items purchased from BB during the holidays fell under their extended holiday return policy. The its been posted, and it's something like 30days after delivery, tablets are not a excluded, and premium silver members get an additional 14 days
I take great care of my tech toys...especially my Prime. But yesterday when I dropped my Transformer on the concrete, I realized anything can happen. It was in my neoprene carrying case with the keyboard attached, and it fell onto one of it's corners nice and solid. I knew for sure something happened, was hoping for just a minor dented corner, but I knew from all the stories here that the screen would be cracked. After 10 mins of growing enough balls to do it, I unzipped the case and checked it out. It is %100 fine...physically and internally!
So I'm going with SquareTrade. I'm rooted and unlocked, and flash custom ROMS/ kernels also, so as far as Asus is concerned I'm an outcast.
Has anyone had any experience with SquareTrade?
I know they're highly recommended and reliable, but I've never heard of anyone actually using it.
Will they just pay me for it because they can't find any Primes or parts for it?
Do they just send it to Asus anyway?
I would hope they cover bricks, but I'm not sure.
Do you have 30 days or 90 days to purchase? I've heard both.
Thanks guys...
jaycustom said:
Will they just pay me for it because they can't find any Primes or parts for it?
Click to expand...
Click to collapse
If it's beyond repair, yes.
Do they just send it to Asus anyway?
Click to expand...
Click to collapse
While it's still under warranty, you send it to Asus and ST reimburses you for the repair up to the value of your policy.
I would hope they cover bricks, but I'm not sure.
Click to expand...
Click to collapse
Voiding your warranty by unlocking it is a grey area. The language in their policy specifically excludes user induced damage related to non-standard h/w and s/w. I don't know if any one here has tested it yet by trying to get reimbursed for a "brick."
Do you have 30 days or 90 days to purchase? I've heard both.
Click to expand...
Click to collapse
I think it's 30 over the web but I've heard of agents doing it outside 30 days over the phone.
Here's a link with more detail...
http://www.squaretrade.com/pages/our-coverage
BarryH_GEG said:
If it's beyond repair, yes.
While it's still under warranty, you send it to Asus and ST reimburses you for the repair up to the value of your policy.
Voiding your warranty by unlocking it is a grey area. The language in their policy specifically excludes user induced damage related to non-standard h/w and s/w. I don't know if any one here has tested it yet by trying to get reimbursed for a "brick."
I think it's 30 over the web but I've heard of agents doing it outside 30 days over the phone.
Here's a link with more detail...
http://www.squaretrade.com/pages/our-coverage
Click to expand...
Click to collapse
Very interesting...thanks. So I have to come out of pocket to Asus, then eventually get reimbursed by SquareTrade? That sucks. I've heard of Prime repairs costing almost as much as a new one.
And by it going to Asus, it would be more likely that it would be detected as a brick with modified software etc...definite grey area. I'm actually considering just getting rid of it while it's still in perfect working condition and holding off for the Infinity. It just seems like even if not by me, somethings gonna give. Screen muras, the mysterious cracked glass from the dock, etc.
Got some thinking to do.
Before I unlocked and got square trade I called them and specifically asked about SOFTWARE unlocking, and say I accidentally dropped it. They said they will cover it, they just stressed to me I can't be opening it physically.
I just purchased the Square Trade warranty for my Transformer Prime yesterday.
I'm usually not interested in an extended warranty from Best Buy or other retailers. I figure they've done the analysis, and if they paid out more then they took in, they certainly wouldn't be pushing extended warranties.
However, if my Prime were to get damaged, I think I'd want to replace it, and at $500 or so, I really would NOT want to have to come out of pocket again.
Also, the reviews on Square Trade are excellent! Very good user experiences when needing to have a device repaired, or, if it's no longer repairable or replaceable, Square Trade seems to refund your purchase price in full!
FYI: I called Square Trade before buying the extended warranty, and asked the salesperson for a discount code. She offered me 10% code, I told her I've seen numerous codes that provided 30% off... she ended up giving me a code that was good for 20% off.
I am currently in the process of having mine repaired through them. I set up a claim online, they sent me a box, it is going to a repair facility in Pennsylvania, they never asked me to send it t o ASUS. They should recieve it today, then they will assess the condition of the unit.
Just had a DroidX repaired by Square Trade. They gave me a pre-paid shipping label (two days) repaired the unit, and had it back in my hands exactly one week later. (I shipped on a Monday, received it back on a Monday.)
I am very impressed...and glad I have a SquareTrade warranty on my Prime.
Gary
garylet said:
Just had a DroidX repaired by Square Trade. They gave me a pre-paid shipping label (two days) repaired the unit, and had it back in my hands exactly one week later. (I shipped on a Monday, received it back on a Monday.)
I am very impressed...and glad I have a SquareTrade warranty on my Prime.
Gary
Click to expand...
Click to collapse
That is fantastic to hear, having just dropped a few bucks on a Square Trade warranty!
Thanks for the info!
FWIW, I've had SquareTrade repair my step-kid's S-OFF'd & rooted Aria multiple times and they have never given me grief because it was unlocked. Although they did return it once after fixing a broken screen with a screenshot showing the Superuser app installed and circled in red. Not sure what they were trying to say there, but it was repaired nonetheless.
agentdr8 said:
FWIW, I've had SquareTrade repair my step-kid's S-OFF'd & rooted Aria multiple times and they have never given me grief because it was unlocked. Although they did return it once after fixing a broken screen with a screenshot showing the Superuser app installed and circled in red. Not sure what they were trying to say there, but it was repaired nonetheless.
Click to expand...
Click to collapse
Haha that's great. That's what I wanted to hear.
I bought a sqauretrade warranty a few weeks ago, I insured my tfp for $700 for the tablet and the dock, but since I didn't buy a bundle they only insure the tablet for $535, they offered me a 30 dollar keyboard dock warranty but I doubt my dock will break before my tablet so I will cut my loses when I upgrade.
Anyone want to give me some insurance fraud tips for when I plan to upgrade so they don't replace it with another TFP? I was thinking about throwing it in the pool and making sure it hit the deck first so they can't fix it lol.
ickkii said:
I bought a sqauretrade warranty a few weeks ago, I insured my tfp for $700 for the tablet and the dock, but since I didn't buy a bundle they only insure the tablet for $535, they offered me a 30 dollar keyboard dock warranty but I doubt my dock will break before my tablet so I will cut my loses when I upgrade.
Anyone want to give me some insurance fraud tips for when I plan to upgrade so they don't replace it with another TFP? I was thinking about throwing it in the pool and making sure it hit the deck first so they can't fix it lol.
Click to expand...
Click to collapse
This made me LOL. Its wrong but still funny =)
Sent from my Axiom MAXX!!
ickkii said:
I bought a sqauretrade warranty a few weeks ago, I insured my tfp for $700 for the tablet and the dock, but since I didn't buy a bundle they only insure the tablet for $535, they offered me a 30 dollar keyboard dock warranty but I doubt my dock will break before my tablet so I will cut my loses when I upgrade.
Anyone want to give me some insurance fraud tips for when I plan to upgrade so they don't replace it with another TFP? I was thinking about throwing it in the pool and making sure it hit the deck first so they can't fix it lol.
Click to expand...
Click to collapse
Go do some work on your roof with music playing on tablet. Then accidently slip it off with the hammer and all the other tools following it. That should do it.
aawshads said:
I am currently in the process of having mine repaired through them. I set up a claim online, they sent me a box, it is going to a repair facility in Pennsylvania, they never asked me to send it t o ASUS. They should recieve it today, then they will assess the condition of the unit.
Click to expand...
Click to collapse
Can you please keep me posted on what happens? I'm going to get a policy this weekend, but I'd still like to know what to expect should something happen. Also can I ask what was in need of repair? Thanks
jaycustom said:
Can you please keep me posted on what happens? I'm going to get a policy this weekend, but I'd still like to know what to expect should something happen. Also can I ask what was in need of repair? Thanks
Click to expand...
Click to collapse
Love the Prime but I have had to RMA 2 times and am now getting refunded by Asus, waiting on 10.1 note. That being said I did buy a Square Trade for my wifes GT-N7000 and have heard great things about the company. Once you sign up for the newsletter you get discount codes mailed to you from time to time. Here is one I got today in case your ready to pull the trigger, this is of course first come first serve and is now in the wild:
11G5P8QC0CV
Save 30%
on warranties today only
After that, 20% off through April 30.
Max discount $30 per warranty
Good luck! If you save some cash hit the thanks button please =) Later XDAers!
Coderedpl said:
Before I unlocked and got square trade I called them and specifically asked about SOFTWARE unlocking, and say I accidentally dropped it. They said they will cover it, they just stressed to me I can't be opening it physically.
Click to expand...
Click to collapse
That's very good news...thanks for asking about unlocking
I'm buying a policy tomorrow, because I dropped my Prime TWICE in 5 days! I've never done that to any electronics I've ever had, and most likely once I get a policy I will never drop it again
But it was docked and closed and in a neoprene carrying case, and by some miracle, nothing happened.
Thanks again for the info
Do you guys know if theres a deductible to be paid when open up a claim? I'm planning to Square Trade for my TF300T i bought on Amazon...i know i have 30 days to buy the warranty.
babymatteo said:
Do you guys know if theres a deductible to be paid when open up a claim? I'm planning to Square Trade for my TF300T i bought on Amazon...i know i have 30 days to buy the warranty.
Click to expand...
Click to collapse
Pretty sure there's a deductible for cell phones only, and I thought it was 90 days for tablets?
11J5PYT9007
30% off today. One use only.
11J5QLRX00N
Another code.
Sent from my Transformer Prime TF201 using XDA
I ordered a Nexus 10 and decided I did not want it and cancelled my order. But for some reason it still shipped to me and the charge was refunded.
Has this happened to anyone else?
Ship it back. Anything else is theft, despite their mistake.
But I predict a bunch of rationalizations coming for why you should keep it. I mean, it's Google and Samsung, they're big companies. They won't miss it...
Up to you... there is a paper trail that leads to you so if not now it may bite you in the @ss later. I would rather return and save you the problems down the road. Its the right thing to do
Sent from my SPH-L710 using xda app-developers app
If you let them know, I wouldn't be surprised if they let you keep it.
Sent from my Nexus 10 using xda premium
If they send you a return shipping label and box yes.
If they don't , I wouldn't pay to ship it back and then it is FREE!
when the kindle fire launched a friend got two when she had pre-ordered and paid for only one. She was honest and she sent it back as instructed with a provided shipping label. The next month she noticed on her CC statement they had refunded her money when she sent back the extra. She actually called in about it again and the rep just told her to keep it because he wasn't sure how to charge her without shipping another one. Result = free Kindle Fire.
mbk17 said:
I ordered a Nexus 10 and decided I did not want it and cancelled my order. But for some reason it still shipped to me and the charge was refunded.
Has this happened to anyone else?
Click to expand...
Click to collapse
So what exactly did do you to get this free nexus 10? I ordered mine on Friday night, still didn't my shipment email. I wanna if they will send one to me for free, if they will let me keep it if I try to return it. Hmm but then again, it stealing.
Hallowed Is The Sader
sader2202 said:
So what exactly did do you to get this free nexus 10? I ordered mine on Friday night, still didn't my shipment email. I wanna if they will send one to me for free, if they will let me keep it if I try to return it. Hmm but then again, it stealing.
Hallowed Is The Sader
Click to expand...
Click to collapse
I simply ordered it and I called and canceled the order. The charge was refunded but it was still shipped to my door.
Bru87tr said:
If they send you a return shipping label and box yes.
If they don't , I wouldn't pay to ship it back and then it is FREE!
Click to expand...
Click to collapse
That's what I thought. They screwed up and if they want me to spend $20 to send it back then I think I will keep it.
If they spot the mistake, they will charge you. They keep your CC on record. If they don't charge you, they will remotely deactivate the device, making it useless.
Ethically you should return it.
But legally you do not have to as far as I understand. If you canceled the order before they shipped ( up to them to enforce) then it is their problem. Nor can they charge anything on your card with out your authorization. They do not have your permission to charge your card at this point.
How ever if you do not contact them and try to work it out I can say with certainty that would make you a **** head. Don't be a **** head.
If you're okay with not having warranty of any kind, sure. Hope nothing goes wrong with your stolen device.
I for one, surely, won't help you.
kpluiten said:
Ship it back. Anything else is theft, despite their mistake.
But I predict a bunch of rationalizations coming for why you should keep it. I mean, it's Google and Samsung, they're big companies. They won't miss it...
Click to expand...
Click to collapse
A bit sanctimonious, no? I can't count the number of stories I've read on XDA where people were shipped incorrect, defective, or damaged goods by a reseller or accused of "customer induced damage" by a manufacturer's repair department and wrongly told to go pound sand for one reason or another. It's not a lily white world we live in.
OP, if it were me I'd keep it but would be prepared to pay for it if asked leaving it up to powers greater than myself to decide if I was truly intended to get a "Free nexus 10."
I would wait to see if they end up "fixing" it themselves first, before thinking to call them about this mistake. If they ask you to pay for shipping, then I would say no way.
I got a "Free" Samsung galaxy s3 from a mistake Verizon made, but that's not the same and well they ware jerks.( 10+ call's, 3 "tickets and month's of waiting, so they had it coming.)
Hope google is nice and lets you have it for free.
P.S Google can you ship my n4 as well or should I say UPS, because they made the "shipping label" days ago with no update.
Keep it, don't resell it, and do your best to advertise how google is awesome for giving you a free tablet. Chances are your publicity will cause enuogh sales to offset the cost to google and samsung. Win Win
Give it to me, I can handle the burden on my conscious.
If sounds strange that Google could process a refund this quickly. As just about everyone else that has done a return/refund with Google has usually needed to wait 2 or 3 weeks to it.
I'm wondering if that wasn't possibly just the hold on your card finally going away and they haven't charged you yet. I don't think I saw the charge show up for my Nexus 4 until the day after I got my phone.
Another possibility is Google is just doing refunds immediately but still expecting you to return the tablet within 14 or 21 days and will simply charge you again if it's not received.
mbk17 said:
I ordered a Nexus 10 and decided I did not want it and cancelled my order. But for some reason it still shipped to me and the charge was refunded.
Has this happened to anyone else?
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Keep it. I ordered one on launch day and still don't have a tracking #. After daily phone calls and emails I just deal with a lot of people who apparently have no idea what is going on.
The pending charge was a check to see if the funds were available. Your charge will appear in a day or 2 relax its not theft lol. Picked up my nexus yesterday from UPS and the charge hit today after being refunded just like you are explaining
Sent from my Nexus 10 using Tapatalk 2
there way of "selling" more
TheEmpyre said:
The pending charge was a check to see if the funds were available. Your charge will appear in a day or 2 relax its not theft lol. Picked up my nexus yesterday from UPS and the charge hit today after being refunded just like you are explaining
Sent from my Nexus 10 using Tapatalk 2
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ya.. thats probably whats gonna happen. and you will have to call again to get them to take the charge off... and them to send a return box/tracking... either way... wait and see what happens. I wouldnt put it past a snafu
I mean come on, how come a company like Google could allow the Google Play Store handle the orders/replacements so badly?
I am about to give up and move on to something else.
Techie2012 said:
I mean come on, how come a company like Google could allow the Google Play Store handle the orders/replacements so badly?
I am about to give up and move on to something else.
Click to expand...
Click to collapse
Be more specific..
Details? I had no problems last week ordering a NEX 10 16GB. Shipped the next day.
I've been trying to get a replacement since December 1st. After numerous calls and emails I still don't have a tracking number.
I'll just leave this here...
http://forum.xda-developers.com/showthread.php?t=2030874
(still waiting)
In my experience, mine was ordered Friday, shipped that same day from Kentucky and arrived the following Monday. No problem with my N10.
I was able to get a replacement Nexus 10 ordered the same day as I called Google about it (shipped a few days later and got it a few days ago).
Techie2012 said:
I mean come on, how come a company like Google could allow the Google Play Store handle the orders/replacements so badly?
I am about to give up and move on to something else.
Click to expand...
Click to collapse
I am in the same situation,called 20 times and nobody's knows when my Tablet will be ship....
Then i relives that the people that are working for Google Store are not really Google employees,the are subcontracted.
DISASTER
Order my replacement on december 4,
received an email today that my product will be ship 3 to 5 weeks.
I can't cancel my order because ,you can only cancel after the first hour of ordering.
Very very pi$$ed with google playstore.
dmoney94 said:
Order my replacement on december 4,
received an email today that my product will be ship 3 to 5 weeks.
I can't cancel my order because ,you can only cancel after the first hour of ordering.
Very very pi$$ed with google playstore.
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Click to collapse
Have you tried to cancel? I was able to cancel mine a full week after ordering the Nexus 4.. 1-2 weeks shipping time but wont reach me in time for my vacation so i cancelled
I was told I cannot cancel because the original one is out of the "buyers remorse period". I said this has nothing to do with buyers remorse, the screen is defective. They said there's nothing they can do about it because it's their policy.
Sent from my Nexus 10 using Tapatalk HD
bimmerboii said:
Have you tried to cancel? I was able to cancel mine a full week after ordering the Nexus 4.. 1-2 weeks shipping time but wont reach me in time for my vacation so i cancelled
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Click to collapse
They will let me cancel....
Techie2012 said:
I was told I cannot cancel because the original one is out of the "buyers remorse period". I said this has nothing to do with buyers remorse, the screen is defective. They said there's nothing they can do about it because it's their policy.
Sent from my Nexus 10 using Tapatalk HD
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Click to collapse
Oops my post wasn't clear. Obviously I can cancel the replacement order but that would mean I would have to keep the one that is being RMAed because that one cannot be refunded because it's out of the return period now. Crazy
Sent from my Nexus 10 using Tapatalk HD
Techie2012 said:
Oops my post wasn't clear. Obviously I can cancel the replacement order but that would mean I would have to keep the one that is being RMAed because that one cannot be refunded because it's out of the return period now. Crazy
Sent from my Nexus 10 using Tapatalk HD
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I've already decided I will never purchase another device from the playstore again. The customer service is the worst I've experienced. If you're lucky you will never need to call them. When I ordered my Nexus and received it within a couple days I thought, Why are these people complaining about bad service?. After I received my unit with the dreaded light bleed and needed to contact the playstore that's when I was able to see what so many are complaining about. I was originally told to wait 48 hours to receive my shopping labels, when I called back after the 48 hours I was then told the mailing labels don't take that long but now I have to wait another 48 his for this mythological specialist. After a couple hours on the phone and being escalated I finally received my labels and replacement information. When I received the replacement with broken seals and worse light bleed I had to deal with them again. I wanted a refund when calling the playstore this time. The CSR first told me I could not get a refund because I was past the 15 day buyers remorse period, and this is after I told her I was told by two previous reps that the 15 day return policy would reset with the replacement. Her response was that they were wrong and this is the policy. They have no accountability for their reps. The funny part is I was still within the 15 days even with the original unit. After I had to bring that to her attention she proceeded to inform me I would be charged a 15% restocking fee for it being buyers remorse. How is it buyers remorse when I said the unit is defective and I already tried a replacement unit? Once again I had to speak with a supervisor. I am now waiting for my refund after returning both units. It's been one week and if I dont receive it after this week I will file a dispute with American Express.
Sent from my SGH-I777 using xda premium
When I ordered my Pixel 6. I was quoted $366 for my Pixel 5. Google received my P5 on November 2nd and has not done a thing since then.
Anyway has anyone done the same and received there credit?
On a side note, I did the trade in because selling on Ebay is nothing but hassle now days. You have to pay Ebay, PayPal, taxes, etc. With little profit. And hope that there is no shipping mishaps.
Thx, vandyman
vandyman said:
When I ordered my Pixel 6. I was quoted $366 for my Pixel 5. Google received my P5 on November 2nd and has not done a thing since then.
Anyway has anyone done the same and received there credit?
On a side note, I did the trade in because selling on Ebay is nothing but hassle now days. You have to pay Ebay, PayPal, taxes, etc. With little profit. And hope that there is no shipping mishaps.
Thx, vandyman
Click to expand...
Click to collapse
That's too long. I got my $366 about 3 or 4 days after they received it, maybe 5 max. Time to give them a chat request have them find it and process it.
Just FYI eBay and PayPal parted ways a while ago and no longer do business together. With that said the fee turns out to be the same 13%. I don't know why you think selling on eBay is a hassle these days.. at least it's no more of a hassle than it's ever been. You can also use Swappa.
Google's shipping department is notoriously unreliable. From hours I've spent on the phone with them I've gathered that the shipping department is in control of many aspects of product fulfillment and the person you talk to can only make requests or tickets to them and they deal with it as they see fit.
I ordered a pixel 6 less than 2 weeks ago, got an email saying my shipment would be delayed, then the next day got an email saying my phone had been shipped.
When I ordered the pixel 2 XL they sent me two of them by accident. One of them had cracked glass. Both sealed in retail boxes.
I have a friend who ordered a phone from them and all he got was a sealed retail box with no phone in it. Of course they didn't believe him so he got stuck with the bill.
Contact Google and explain the situation. It could just be the timing being off or it could be a bug on your order. In any case it's best to start a history now with the support team just in case things go sour.
bobbarker2 said:
Just FYI eBay and PayPal parted ways a while ago and no longer do business together. With that said the fee turns out to be the same 13%. I don't know why you think selling on eBay is a hassle these days.. at least it's no more of a hassle than it's ever been. You can also use Swappa.
Google's shipping department is notoriously unreliable. From hours I've spent on the phone with them I've gathered that the shipping department is in control of many aspects of product fulfillment and the person you talk to can only make requests or tickets to them and they deal with it as they see fit.
I ordered a pixel 6 less than 2 weeks ago, got an email saying my shipment would be delayed, then the next day got an email saying my phone had been shipped.
When I ordered the pixel 2 XL they sent me two of them by accident. One of them had cracked glass. Both sealed in retail boxes.
I have a friend who ordered a phone from them and all he got was a sealed retail box with no phone in it. Of course they didn't believe him so he got stuck with the bill.
Contact Google and explain the situation. It could just be the timing being off or it could be a bug on your order. In any case it's best to start a history now with the support team just in case things go sour.
Click to expand...
Click to collapse
Shipping is slightly different than the returns. New devices are usually sent from Carol, Il I believe but returns go to Tennessee. I just checked @vandyman and I sent mine back on November 6th from the PO, they received it on Nov 10th and I got the credit on my account on the 11th. Also check out this new thread. https://forum.xda-developers.com/t/ripped-off-by-google.4362429/ Something is amiss and Google needs to become aware of what is happening.
Yes my trade in was delivered in Tennessee on November 2.
I am on the Google store chat waiting list now.
I got a quote from Google for $159 on my Pixel 4xl, but decided to sell it on eBay. The last time I did a trade in with Google, they undercut my estimate by $75 and the phone was in mint condition.
I sold the pixel 4xl for a hundred more than what Google quoted me for, but after eBay fees I only cleared with $50.
So bottom line is you're going to take it up the @$s either way, it's just a way who gentler
I am still on a chat with Google support.
It sounds like they lost it.
To be continued....
Follow up!
I received an email that my Pixel 5 is better than what I have described. Lol
But they are only going to credit me the $366 that they offered on the trade in deal.
Email says it will take 3 - 5 days to see my account credited with the $366.
Geez....
vandyman said:
Follow up!
I received an email that my Pixel 5 is better than what I have described. Lol
But they are only going to credit me the $366 that they offered on the trade in deal.
Email says it will take 3 - 5 days to see my account credited with the $366.
Geez....
Click to expand...
Click to collapse
Awesome! I saw that some people got $400 even though they said 366. Mine was damn near mint too. Oh well. How's long did it take you on the phone? And did they tell you what happened?
bobby janow said:
Awesome! I saw that some people got $400 even though they said 366. Mine was damn near mint too. Oh well. How's long did it take you on the phone? And did they tell you what happened?
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Click to collapse
I was on Google store chat for about 30 minutes while the girl went back and forth with the next tier.
Finally at the end of the chat. They said it would be escalated and they would send me an email.
Edit; (what happened to the Pixel 5)
They magically found it I guess.