PUK code is locked - Android Q&A, Help & Troubleshooting

I upgraded my Dad to a One X a few weeks ago. Today he tells me about some sim message and then he said he couldn't make calls anymore.
Sure enough the home screen says the PUK Code is locked. Att tries to tell me that i can happen due to a variety of things yet they can't explain what these variety of things are so I tell the cs person to send me to tech support.
In the mean time I pop the sim out, replace it and restart the phone. Looks like he's back in business.
The tech support guy was kind of a **** and suggesting that my dad might have tried putting a tmobile sim or something in. My dad doesn't even know what a sim card is nor does he have the tool to do this.
Did ATT just improperly seat the sim when they shipped it to us? What else causes this?

I saw this problem before when buying phones off of ebay. (Unlocked / rooted)
Sent from my Nexus 4 using xda premium

mellowdev said:
I saw this problem before when buying phones off of ebay. (Unlocked / rooted)
Sent from my Nexus 4 using xda premium
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Click to collapse
I bought it new online directly from ATT

RobbieRobski said:
I bought it new online directly from ATT
Click to expand...
Click to collapse
This comes from someone trying to change the sim password which is not for the user to change. You can get the code from the website or from a tech that knows what he is talking about. I saw it often when I worked for them.
Wayne Tech S-III

I understand it comes from someone entering the wrong code. We're dealing with my dad here. Has no idea WTF this code is in the first place, obviously didn't see or understand the error and just wanted to dial someones number.
This just shouldn't happen.
Today he had no service again because it said the sim was missing. Going to return this phone.
It's a bummer because I know generally its a good device, friend has one with no problebs. But if my dad is going get frustrated (and rightly so) every day because the damn sim keeps coming loose, I don't' have the patience to deal with that.

*sigh*
Sent from my Nexus 4 using xda premium

Related

[Q] Vibrant help with changing the imei #

Ugh... I am so tired of searching on how to change the imei number on the vibrant.
I have now for about a month.
I have tried so many updates and new roms to try and spoof up the imei number.
I have read alot of people talking about trying to repair their imei number?
Well my question is, what did you do to mess it up?
I need to spoof mine up because.... (long story)
I had the motorola cliq for about a year, loved it then some one stole it from me at school. Lame but forunatly it was around christmas time and I asked everyone for money to pitch in money so I could get a new phone. So I got enough money to buy the vibrant (off craigslist), and thats all I got for christmas. I got it about 2 weeks before christmas so it totally sucked to watch everyone open gifts in front of you and you just sit there with your phone.
Lucky this phone kicks ass
Sadly about a weeks after christmas, the phone suddenly doesnt connect to the net work anymore. We called t-mobile and they said who ever owned the phone before stopped paying the bill for the phone and its two year contract so the phone has been blacklisted.
So the only way I could use the phone is if I spoof up the imei number, now can some one please help me with this.
I am willing to pay money, whatever.
Oh and if I unlock this phone, could a at&t sim card work with the phone and connect to the network?
Please help asap.
You can't it comes with the phone
Its like the serial number can't change it
Sent from my SGH-T959 using XDA App
try this guy, he makes jigs for unbricking galaxys.
http://mobiletechvideos.com/Products___Services.html
What about the second question?
If its unlocked (which it is) could at&t users use the phone?
webbfeets said:
Sadly about a weeks after christmas, the phone suddenly doesnt connect to the net work anymore. We called t-mobile and they said who ever owned the phone before stopped paying the bill for the phone and its two year contract so the phone has been blacklisted.
Click to expand...
Click to collapse
Nice story but this is not true.
They only suspend the phone number (SIM card)
something's fishy.
Sent from my SGH-T959 using XDA App
Nayyak said:
Nice story but this is not true.
They only suspend the phone number (SIM card)
Click to expand...
Click to collapse
Yea the only way that make sense is that he stole the phone and was using the simcsrd that was in it lolllz.
Not syaing he stole the phone or anything
Sent from my SGH-T959 using XDA App
1) Changing/spoofing IMEIs or ESNs is illegal. Look it up.
2) T-Mobile only blacklists phones if they were purchased on the EIP and weren't paid off, and I'm not even sure they're actually doing that yet.
Are you sure you took the phone to t-mobile and got a new sim card with your original phone number?
When you don't pay your bill they cut off your service. not blacklist the phone.
Sent from my SGH-T959 using XDA App
+1 I no from experience.
Five0nIt said:
When you don't pay your bill they cut off your service. not blacklist the phone.
Sent from my SGH-T959 using XDA App
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Sent from my Nexus One using XDA App
Hey I was in the same situation.. bought my phone off craigslist and had it on simple mobile (reseller of tmobile service) and after I had the phone for about the month it said no service. I thought it was a sim error but I tried a tmobile sim and the same thing happened come to find out tmobile blacklisted the imei because of a unpaid bill on the previous owners account but I did manage to get it unlocked and had to switch it to at&t so just to let everyone know t mobile does blacklist imei numbers now
Sent from my SGH-T959 using XDA App
Closed per rule 9. IMEI changing is illegal

Carrier Unlocking The Galaxy Note SGH-i717

HI, I just wanting to throw something out there...I was looking at some different sites about unlocking the galaxy note...and I was also checking the reviews for the sites too(can never be too careful).. and I ended up picking cellunlock.net and going with that one...the unlock was 39.99 but after using the promo code I searched in google (android50) it brought it to 19.99..well while I was waitng on the unlock email I stuck my sim card from tmobile usa in there and come to find out it was already unlocked...well I still got a unlock code in my email about 12 hours later but never tried it cuz there was no reason too...well since then I got a new note ( a white one).. and it was not already unlocked...believe I checked haha...but I checked reviews again and there were several saying that the never got a code..and several saying that the codes they sent were fake...but I really needed the note unlocked and at&T wasn't helping..so I went for it anyway...I got the unlock code in my email about 28 hours later and I tried it and it luckily worked!...now that was about 4 hours out of the time frame that they gave me...but it worked...so I just thought Idf let people know my experience...but try at your own risk! :laugh:
at&t has been giving out the unlock codes for free.
I dunno if the sale is still on, but I got my code from unlockthatphone.com for about $14.
I talked to AT&T international care on the website and they gave me the unlock code in 2 minutes without a problem
rangercaptain said:
at&t has been giving out the unlock codes for free.
Click to expand...
Click to collapse
yeah that's where I almost always get them from...but this one they wouldn't give me...something about people abusing the right to get the codes or something like that..but hey..what the heck..i don't mind paying 20 for an unlock code
I called 611 from my cell today and asked for the unlock code and they gave it to no questions asked... well other than my imei and if I had any other questions.
Sent from my SAMSUNG-SGH-I717 using xda premium
You weren't kidding. Called and said I wanted to use the phone overseas and gave them the imei number and a minute later she had the unlock code for me. Nice!!
Same for me - I got the unlock code straightaway on a web chat with AT&T. The site says something about a limit on the number of unlocks one can obtain on an account, I think it was something like 5 per year.
I don't see why they would give you a hard time unless you're unlocking a bunch of phones on your account.
Same for me, I used the AT&T International Support web chat and they gave me the code right away. Too bad you need a non-AT&T SIM to actually use it.
johnus said:
Same for me, I used the AT&T International Support web chat and they gave me the code right away. Too bad you need a non-AT&T SIM to actually use it.
Click to expand...
Click to collapse
That is the point of unlocking a phone -- to use another carrier's sim card. Otherwise, why unlock?
rangercaptain said:
That is the point of unlocking a phone -- to use another carrier's sim card. Otherwise, why unlock?
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Click to collapse
For me? Higher resale value. All other phones I've unlocked didn't require a SIM at all to do this.
johnus said:
For me? Higher resale value. All other phones I've unlocked didn't require a SIM at all to do this.
Click to expand...
Click to collapse
Ohh. Good answer. I've never sold my old phones (23 and counting. . .)

[Q] Bought a brand new AT&T i717 with a bad imei for $200... what to do now?

Hello
I bough what it looks like a brand new i717 on craigslist at @ $200. It is in pristine condition, boxed with all the accessories including a genuine flip case... everything fresh and still smelling like new. It has a bad IMEI though.
The seller said it was a display unit on an AT&T store and that they block the IMEIs of the phones that are removed from the display counter. The guy even had an AT&T t-shirt... Truth or lie? I don't know, it still seemed a great deal to me and I bought it anyway since I've seen them on ebay selling well above $300 in "used" (all scratched up) condition.
So, I have two questions:
-Is it true that a blocked IMEI will work overseas? (I also took the risk on buying it because I will move overseas in a few months)
-Is there anything I can do to use it now with my T-Mobile account?
Thanks
Not sure about it working overseas. No experience.
But you could also sell it to somebody who wants to use it on T-Mobile USA since a bad AT&T IMEI doesnt matter on T-Mo
Looks like you are screwed unless you can find stuff to manage stolen phones... I'd take our as a lesson of "if it looks too good to be true..."
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
melcali said:
Not sure about it working overseas. No experience.
But you could also sell it to somebody who wants to use it on T-Mobile USA since a bad AT&T IMEI doesnt matter on T-Mo
Click to expand...
Click to collapse
Really? I thought AT&T and T-mobile shared a blacklisted IMEI database. Can anyone confirm if it will work with T-mobile?
If you unlocked it, it can work overseas and if you root it and flash t mobile blaze ics modem you can use it on T-Mobile like what I'm doing now getting hspa speed
Sent from my SGH-I717 using xda app-developers app
jacky37 said:
If you unlocked it, it can work overseas and if you root it and flash t mobile blaze ics modem you can use it on T-Mobile like what I'm doing now getting hspa speed
Sent from my SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
yeah they have an alliance that will track imei numbers as of 12/1/12...
domenicostorino said:
Hello
I bough what it looks like a brand new i717 on craigslist at @ $200. It is in pristine condition, boxed with all the accessories including a genuine flip case... everything fresh and still smelling like new. It has a bad IMEI though.
The seller said it was a display unit on an AT&T store and that they block the IMEIs of the phones that are removed from the display counter. The guy even had an AT&T t-shirt... Truth or lie? I don't know, it still seemed a great deal to me and I bought it anyway since I've seen them on ebay selling well above $300 in "used" (all scratched up) condition.
So, I have two questions:
-Is it true that a blocked IMEI will work overseas? (I also took the risk on buying it because I will move overseas in a few months)
-Is there anything I can do to use it now with my T-Mobile account?
Thanks
Click to expand...
Click to collapse
I have two questions, are you trying to call at&t and have them turn the phone on or are you just putting a sim card in and its not working? And if you did put a working at&t sim in without calling what did it say or do on the phone?
melcali said:
Not sure about it working overseas. No experience.
But you could also sell it to somebody who wants to use it on T-Mobile USA since a bad AT&T IMEI doesnt matter on T-Mo
Click to expand...
Click to collapse
truth77 said:
I have two questions, are you trying to call at&t and have them turn the phone on or are you just putting a sim card in and its not working? And if you did put a working at&t sim in without calling what did it say or do on the phone?
Click to expand...
Click to collapse
No, I haven't called At&t at all... I don't think I'm going to have any luck asking them to fix the imei of a blacklisted phone that I boought on Craiglist... I do have a T-mobile sim but I haven't inserted it yet. Why? because I have read many times that if you insert a sim on a phone with a blocked imei they will block the sim card automatically...
MrGalione973 said:
yeah they have an alliance that will track imei numbers as of 12/1/12...
Click to expand...
Click to collapse
Oh that sucks. I will unlock it and take it with me overseas... I guess I shouldn't have any problems using it there (Lima, Peru).
Ok this sucks even more. A friend grabbed the phone and inserted his own AT&T sim card just to "see what happens"... his line got automatically suspended. It didn't even work when inserted the sim back to his own phone. Of course this has just happened a few minutes ago (Saturday night when customer service is closed).
I will call customer care tomorrow. Do any of you guys know what are the steps to restore the line? Is it just a simple call or does he need to buy a new sim?
Thanks
whoa that sucks. i didnt know they are that quick to take action.
That is a great way to screw with people that try to steal phones...
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Radimus said:
That is a great way to screw with people that try to steal phones...
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
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Click to collapse
I agree. He called ATT this morning and his line was suspended as "lost or stolen". The rep never said anything about using the sim on a blacklisted device or anything similar. They restored his service right away,
Anyway... my i717 is now stored and I won't mess with it until I move overseas. Beware of inserting your sim on an blacklisted device!
Not to hijack your thread, but a "friend" of mine just stole a brand new note from best buy and wants me to help him unlock and root it. Not that I really care about best buy (and I really don't care that he stole it) but I'm thinking on refusing on general principle just because his actions raise the prices of phones and service for the rest of us. What would you do?
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
I'd tell your friend, that if he was clever enough to steal it, then he should be clever enough to get a job and buy one... the thieving little socialist.
In the principle of helping anyone root their phone, I'd not do it for them. I would help them read and learn how to do it, as that helps general understanding of what they are doing and may eliminate future help calls.
LittleRedDot said:
Not to hijack your thread, but a "friend" of mine just stole a brand new note from best buy and wants me to help him unlock and root it. Not that I really care about best buy (and I really don't care that he stole it) but I'm thinking on refusing on general principle just because his actions raise the prices of phones and service for the rest of us. What would you do?
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
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Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Have you tried using it on Straight Talk? Its att so it probably wouldn't work. Just an idea.
Want to sell it? I'll buy it from you. Mine has a dead pixel and while its annoying it's not bad enough for me to buy a new $220 screen.
LittleRedDot said:
Not to hijack your thread, but a "friend" of mine just stole a brand new note from best buy and wants me to help him unlock and root it. Not that I really care about best buy (and I really don't care that he stole it) but I'm thinking on refusing on general principle just because his actions raise the prices of phones and service for the rest of us. What would you do?
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Click to expand...
Click to collapse
I wouldn't have a friend like this. Can't stand a f'n thief. I'm an anti-cop kind of person but I've been ripped off and it sucks. Tell him to kiss your as#. I hope he gets busted when he puts a sim in it.
scottx . said:
Have you tried using it on Straight Talk? Its att so it probably wouldn't work. Just an idea.
I wouldn't have a friend like this. Can't stand a f'n thief. I'm an anti-cop kind of person but I've been ripped off and it sucks. Tell him to kiss your as#. I hope he gets busted when he puts a sim in it.
Click to expand...
Click to collapse
Agreed
XDA is no longer worth my time.
Cell Spa sales stolen phones
Unfortunately I bought a Galaxy S2 in September from a cell phone store (" Cell Spa" in Sugar Land Texas) that sales stolen Phones. I was able to call AT&T and told them to release my SIM card and they did. They told me the IMEI on the phone was linked to a stolen phone so basically there was nothing I could do. They are not concerned about returning the phone to the original person who claimed the theft so I'm stuck with a blacklisted phone????:crying:
What was that line from Forrest Gump? Oh yeah, "stupid is as stupid does". Anyone that buys or sells stolen phones, gets what they deserve. Remember....it was stolen from someone that actually paid money for it!
Sent from my Nexus 7 using xda app-developers app

Question about a blacklisted verizon phone

I have a verizon note 2 I bought off cragslist recently its imei is blacklisted on verizon I was wondering if I do the apn hack would it work on att .
The Force is Strong With This ROM¡¡¡¡
I asked thia question to a verizon account manager and he said to get a new sim card and it'll work. Try it out.
Sent from my SCH-I605 using xda premium
Yes, the fact that it's blacklisted simply means that Verizon's database shows it as not being able to be activated. This has no effect on the phones usability on another carrier.
WisdomWolf said:
Yes, the fact that it's blacklisted simply means that Verizon's database shows it as not being able to be activated. This has no effect on the phones usability on another carrier.
Click to expand...
Click to collapse
That's exactly what I was opening the thread to reply with.
Sent from my SCH-I605 using Tapatalk 2
WisdomWolf said:
Yes, the fact that it's blacklisted simply means that Verizon's database shows it as not being able to be activated. This has no effect on the phones usability on another carrier.
Click to expand...
Click to collapse
Do it will work on att
The Force is Strong With This ROM¡¡¡¡
I mean so it will still work on att auto correct.
The Force is Strong With This ROM¡¡¡¡
Dewaynelives said:
I mean so it will still work on att auto correct.
The Force is Strong With This ROM¡¡¡¡
Click to expand...
Click to collapse
Keep in mind att uses gsm radio and Verizon uses CDMA.
You may run into trouble.
However I believe the Verizon note 2 is a works phone?
Who knows exactly what that means for you.
God bless the American people.
Figures someone who uses barrack Obama as name wouldn't be any help how fitting. The note II has gsm and cdma radios. It's unlocked from the factory so you can throw a t-mobile, AT&T, straight talk ect and it'll work fine. The note supports 1900mhz frequency which is the refarned hspa42 for t-mobile and 3g hspa for at&t
Sent from my SCH-I605 using xda app-developers app
dmonger11b said:
Figures someone who uses barrack Obama as name wouldn't be any help how fitting.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
Let me be the first to congratulate you on your sharp wit for adding completely unnecessary and useless political commentary.
I suggest a review of the forum guidelines, particularly 2.4
http://forum.xda-developers.com/showthread.php?t=726334
Note 2 - Nexus 7 - Charge - Player 5.0 - Fascinate
Read twice, flash once
I have an sgh-i605 an im with atnt . Everything works data, voice, once I changed the apn settings
Sent from my SCH-I605 using Tapatalk 2
I buy/sell/trade phones and I've run into a couple bad esn phones (no I don't buy them, shady people report them stolen). I actually picked up a Note 2 several months ago. I checked the esn over 611, came back clean, brought it home several hours later to put it on my wife's line. We popped her sim in, it activated, then almost immediately deactivated. After hours on the phone with Verizon they said the seller reported it and there was nothing I could do. We got her a new sim card and reactivated her S3. As I considered my options, the next day I called Verizon and checked the ESN again. The lady said it was clean. I didn't understand and took it to the store to ask a rep. It was explained to me that when a IMEI is blacklisted, it "burns" the sim card you put in it. Since we are in no way faulted on our plan, we were given a new sim card. The rep explained that the phone is blacklisted against that one sim card. So if I put my new sim in, it is now linked to my (clean) account.
Long story short - if you pop in a sim card, it will get zapped. If you get a new one and try again, it SHOULD work fine on Verizon.
I hold no responsibility to what you do or how accurate that info is. It worked for me and was approved by a Verizon rep. Try it or don't.
Sent from my SCH-I605 using Xparent Green Tapatalk 2
---------- Post added at 09:10 PM ---------- Previous post was at 09:07 PM ----------
And "yes", it will work on AT&T if you add APN's. No LTE though. Only AT&T's 4G (kinda like 3G+) and lower.
Sent from my SCH-I605 using Xparent Green Tapatalk 2
ezas said:
Let me be the first to congratulate you on your sharp wit for adding completely unnecessary and useless political commentary.
I suggest a review of the forum guidelines, particularly 2.4
http://forum.xda-developers.com/showthread.php?t=726334
Note 2 - Nexus 7 - Charge - Player 5.0 - Fascinate
Read twice, flash once
Click to expand...
Click to collapse
Boohoo?
Sent from my SCH-I605 using xda app-developers app
ezas said:
Let me be the first to congratulate you on your sharp wit for adding completely unnecessary and useless political commentary.
I suggest a review of the forum guidelines, particularly 2.4
http://forum.xda-developers.com/showthread.php?t=726334
Note 2 - Nexus 7 - Charge - Player 5.0 - Fascinate
Read twice, flash once
Click to expand...
Click to collapse
If someone is going to have such a controversial name they are really starting it first. I approve the previous poster for the comment!
Sent from my SCH-I605 using xda app-developers app
What is the point of reporting a phone stolen
if all the next guy needs to do is pop two sim cards in it and it works?
I believe something is amiss.
but I mean, hey, if it works it works.
"Another useless post from your President"
God bless the American people.
i had one that had been blacklisted because the person didnt pay the bill i use the unlock zip and put in att and it worked
barrackOBAMA said:
What is the point of reporting a phone stolen
if all the next guy needs to do is pop two sim cards in it and it works?
I believe something is amiss.
but I mean, hey, if it works it works.
Click to expand...
Click to collapse
If a seller reports a phone stolen, they can sell the phone and collect the cash, then turn it into insurance and get a new phone.
They don't care about you actually still being able to use the phone or not, only that they get free money and a new phone.
I bought my Note 2 off of Craigslist in November I checked the number with Verizon. I was told everything was good to go. About two weeks ago I got a call from the Sheriff's office letting me know that I was in possession of a phone that had been stolen directly from one of their stores. I had put my own SIM card in so I never had any issues.
lgoldstein said:
I bought my Note 2 off of Craigslist in November I checked the number with Verizon. I was told everything was good to go. About two weeks ago I got a call from the Sheriff's office letting me know that I was in possession of a phone that had been stolen directly from one of their stores. I had put my own SIM card in so I never had any issues.
Click to expand...
Click to collapse
I have a blacklisted Verizon Note 2, can I use this phone overseas on gsm?
ostap027 said:
I have a blacklisted Verizon Note 2, can I use this phone overseas on gsm?
Click to expand...
Click to collapse
I would assume that you could, Just because Verizon has put the ban hammer down on the phone doesn't necessarily mean that other carriers would also. I guess the best way to know is to give it a shot.
lgoldstein said:
I bought my Note 2 off of Craigslist in November I checked the number with Verizon. I was told everything was good to go. About two weeks ago I got a call from the Sheriff's office letting me know that I was in possession of a phone that had been stolen directly from one of their stores. I had put my own SIM card in so I never had any issues.
Click to expand...
Click to collapse
I had a similar issue with a S3 when they first came out. I traded a Razr Maxx for it. I used it for a while until I found a blue one, so I gave it (white) to my wife. About 3 months later I got a call from an investigative department of Verizon. I explained the situation and they allowed me to keep the S3 (unblacklisted) for cooperating with them. I gave them all the info of the person I got it from. That guy called me a week later to warn me that Verizon may be calling, lol. Turns out the person be bought it from had stolen several of these off a Fed Ex truck before they reached the store.
Sent from my SCH-I605 using Xparent Green Tapatalk 2

Why won't Att let me unlock my phone

I have the att HTC one that I bought off contract at best buy around july. I've been considering unlocking the phone to test out T-Mobile. I've been requesting online from att to have the device unlock but it keeps telling me that the device currently can't be unlocked. What gives?
Sent from my HTC One using Tapatalk
Why don't you just call??
Sent from my HTC One using xda app-developers app
How long have you had service? You need to have ATT service for a minimum 6 months I believe.
I have been with att since 2009. I am still under contract til Oct 2014 but that shouldn't have anything to do with it since the phone was paid in full. I thought it was six months for their gophones? At least that's what I understood from their website.
Sent from my HTC One using Tapatalk
use unlockcode247.com
hey there josé!
i hope you are well. why don't you hop on over to the good folks at http://www.unlockcode247.com/imei/1/26/Unlock-code-for-any-ATampT-TMOBILE-HTC- ? :laugh: :good:
i have used them a few times. the unlock cost me $3.20 and about 2 hours. a few times they took longer. but it's a comin'
and then you don't have to beg for a solution, when you already paid so much for the phone. :silly:
Okay well here's a quick one to bust some bubbles. I bought my HTC One via Wal-Mart on promotion in April. In June I figured to hell with At&t. With that being said I rooted the phone and got S off. Then found a mod on the Development fourm for the One that let me unlock the international menu. I bought a Net10 SIM Card at Best Buy. Cut the SIM to fit and BOOM!!!!!!!! No need for a UNlock code or any of that. Net10 gave me the apn info and from there I've been able bypass all the usual hassle.
Sent from my HTC One using xda app-developers app
dcjose48 said:
I have been with att since 2009. I am still under contract til Oct 2014 but that shouldn't have anything to do with it since the phone was paid in full. I thought it was six months for their gophones? At least that's what I understood from their website.
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Minimum 6 month before they will even consider giving you the unlock code
From my One while peeking in your window
CheesyNutz said:
Minimum 6 month before they will even consider giving you the unlock code
From my One while peeking in your window
Click to expand...
Click to collapse
OK I was finally able to unlock the phone. I called Att and told them that I had purchased the phone off contract at best buy and that when I would request the unlock code via their website it wouldn't accept my request. She then tells me that if I had bought it off contract the phone should have been unlocked, which was a lie. So then she starts questioning me asking where I bought it, how much I paid etc. I then told her look I have the receipt if you don't believe me. She says well we are going to need you to fax us the receipt. While she is setting up the claim she asked why I wanted to unlock it. I told her because At&t coverage at my house sucks and I wanted to test out t-mobile since my brother gets excellent coverage on his htc one. So I faxed the receipt and next morning had the unlock code. I tried unlocking the phone only to realize that since I had converted my phone to gpe I had to reconvert back using the leaked ruu and then unlock the phone. I am happy to report that finally I was able to unlock the phone. And then I converted back to gpe. Far way better speeds and coverage on T-Mobile prepaid than on att. Well at least at my home. I'm looking testing the coverage on T-Mobile at work and school before I make my decision on fully changing carriers.
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dcjose48 said:
OK I was finally able to unlock the phone. I called Att and told them that I had purchased the phone off contract at best buy and that when I would request the unlock code via their website it wouldn't accept my request. She then tells me that if I had bought it off contract the phone should have been unlocked, which was a lie. So then she starts questioning me asking where I bought it, how much I paid etc. I then told her look I have the receipt if you don't believe me. She says well we are going to need you to fax us the receipt. While she is setting up the claim she asked why I wanted to unlock it. I told her because At&t coverage at my house sucks and I wanted to test out t-mobile since my brother gets excellent coverage on his htc one. So I faxed the receipt and next morning had the unlock code. I tried unlocking the phone only to realize that since I had converted my phone to gpe I had to reconvert back using the leaked ruu and then unlock the phone. I am happy to report that finally I was able to unlock the phone. And then I converted back to gpe. Far way better speeds and coverage on T-Mobile prepaid than on att. Well at least at my home. I'm looking testing the coverage on T-Mobile at work and school before I make my decision on fully changing carriers.
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You got lucky most will not budge
From my One while peeking in your window
I used an unlock service on line and got the unlock code. I am now using metro pcs instead of AT&T .
CheesyNutz said:
You got lucky most will not budge
From my One while peeking in your window
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Why can't I unlock the phone if I paid full price for it? I don't see why they should make me wait to get the unlock code.
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dcjose48 said:
Why can't I unlock the phone if I paid full price for it? I don't see why they should make me wait to get the unlock code.
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yep, you didnt get lucky, they had no choice but to unlock it if you paid in full
just a tedious process that they made you run through
very simple solution, call ATT and tell them you are going overseas for a month and u want to be able to use ur phone with prepaid sims so u need them to unlock it for you and they will do so with no questions asked
Projectdwnshft said:
very simple solution, call ATT and tell them you are going overseas for a month and u want to be able to use ur phone with prepaid sims so u need them to unlock it for you and they will do so with no questions asked
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I tried that but they refused
dcjose48 said:
Why can't I unlock the phone if I paid full price for it? I don't see why they should make me wait to get the unlock code.
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Wow you are one lucky guy. Tried the going overseas line and got nothing. So i went through an online unlocking service. So which carrier did you end up sticking with?
Hi ,
I flashed a hell fire rom on my att htc one. Can i just enter the unlock code or do I need to first restore my phone to what it was before (as it came from AT&T and then enter unlock code ).
OP,
did you ever get the phone unlocked?
I'm in a similar situation as you but have a Moto X and they flat out refused to unlock my phone.
Tried some 3rd party unlockers and the code they gave me did not work.
swapna81 said:
Hi ,
I flashed a hell fire rom on my att htc one. Can i just enter the unlock code or do I need to first restore my phone to what it was before (as it came from AT&T and then enter unlock code ).
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Stock rom to unlock htc is required
tendc5 said:
OP,
did you ever get the phone unlocked?
I'm in a similar situation as you but have a Moto X and they flat out refused to unlock my phone.
Tried some 3rd party unlockers and the code they gave me did not work.
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Normally their policy is after 3 months from the moment you got the phone you can request the unlock code. and also the unlocking really comes out of who you talk to... Some are very easy going other not.
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TopoX84 said:
Stock rom to unlock htc is required
Normally their policy is after 3 months from the moment you got the phone you can request the unlock code. and also the unlocking really comes out of who you talk to... Some are very easy going other not.
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Yea, i saw that its 60 days. is it possible to activate my phone overseas for 60 days? It really does seem like the unlocking is very random and down to whoever you get on the customer support line. I've had no luck and have a 500 dollar paper weight !
me and my brother both bought our AT&T HTC one's in contract.
we both used a third party online unlocker to unlock both our phones.
Costs us each 10$ and within minutes our phones were unlocked.
it's stupid of them to antagonize their clients like that.
just drives people aways.

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