Failed to boot 1. Please help me! - Atrix 4G Q&A, Help & Troubleshooting

Hello.
I have a motorola atrix 4g AT&T Gingerbread 2.3.6.
Yesterday a received a new notification about a new upgrade. so i acepted.
then the phone turned off and i received this message.
failed to boot 1
When i push vol+ and power i read this
failed to boot 1
PwrReason: Usb_cable
Starting Fastboot Protocol.
when i push vol- and power i can read starting NVflash but the phone turn off after 1 second.
if i connect the phone to my pc, it don´t recognise.
Any help???
Cheers from Colombia. :good:

---

Your phone is hard bricked. Only warranty service from Motorola will solve it.

---

saiftheboss7 said:
Your phone is hard bricked. Only warranty service from Motorola will solve it.
Click to expand...
Click to collapse
I would try 236 sbf first rsd.first maybe install did not take seen that in mine before.

---

Is your phone unlocked?

---

thanks
diegotalla said:
Is your phone unlocked?
Click to expand...
Click to collapse
Hello.
My phone isn´t unlocked. :crying:

---

Povelio said:
Hello.
My phone isn´t unlocked. :crying:
Click to expand...
Click to collapse
try pressing Vol+ and power. If it says "starting RDS protocol" you are not so unlucky. Connect the phone (in RDS mode) to the pc and start the windows application called RDS Lite v5.6 or 5.7 (I tested these). Then your phone will be recognised by RDS Lite and you'll be able to flash a full sbf (full image of the complete system - like a factory reset). You can find your correct sbf from here: http://www.das8nt.com/sbffiles.html
hope to help

---

thanks
Thanks alberto88a
I can´t go into RSD only flashboot protocol support.
That´s very werid cause was an "official update"
I´m thinking in run a virtual machine with ubuntu and try to plug it. Then try to run a fruitcake :cyclops:

---

R: Failed to boot 1. Please help me!
Povelio said:
Thanks alberto88a
I can´t go into RSD only flashboot protocol support.
That´s very werid cause was an "official update"
I´m thinking in run a virtual machine with ubuntu and try to plug it. Then try to run a fruitcake :cyclops:
Click to expand...
Click to collapse
I used fastboot under windows...search for fastboot.exe and run it from a terminal ms-dos..
Sent from my MB860 using xda premium

---

alberto88a said:
I used fastboot under windows...search for fastboot.exe and run it from a terminal ms-dos..
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
when i do that the ms-dos said "waiting for the device" i installed all the drivers and i run it on win 7, win 8 and win xp. Thats i´m trying with ubuntu no drivers need for mount a device.
I´m very bored without an smartphone lol

---

Your phone is not hardbricked. Rsd recognise your device you will flash with the same firmware you have after the problem. If that not resollve your problem you need to flash the unlock sbf via rsd. Again using rsd lite flash the sbf original you have after the failed to bot 1. If the failed to boot 1 still there you need to flash via rsd the unlock sbf.

---

R: Failed to boot 1. Please help me!
Povelio said:
when i do that the ms-dos said "waiting for the device" i installed all the drivers and i run it on win 7, win 8 and win xp. Thats i´m trying with ubuntu no drivers need for mount a device.
I´m very bored without an smartphone lol
Click to expand...
Click to collapse
Are you sure the device is connected in fastboot mode? Try fastboot devices before other operations...anyway if the phone goes into fastboot mode you are safe! It's just a driver problem! Keep me updated
Sent from my MB860 using xda premium

---

Thanks
diegotalla said:
Your phone is not hardbricked. Rsd recognise your device you will flash with the same firmware you have after the problem. If that not resollve your problem you need to flash the unlock sbf via rsd. Again using rsd lite flash the sbf original you have after the failed to bot 1. If the failed to boot 1 still there you need to flash via rsd the unlock sbf.
Click to expand...
Click to collapse
Thanks diego. My pc can\t recognize the phone, thats the problem and i dowloaded the drives from motorola.:crying:

---

thanks
alberto88a said:
Are you sure the device is connected in fastboot mode? Try fastboot devices before other operations...anyway if the phone goes into fastboot mode you are safe! It's just a driver problem! Keep me updated
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
i only have 1 option "starting fastboot protocol support" i downloaded a million of drivers but nothing work. :crying: :crying:

---

Povelio said:
i only have 1 option "starting fastboot protocol support" i downloaded a million of drivers but nothing work. :crying: :crying:
Click to expand...
Click to collapse
try these drivers: http://dottech.org/downloads/MotoHelper_2.1.32_Driver_5.4.0.exe
then if you succeed try moto-fastboot http://forum.xda-developers.com/showthread.php?t=1138092

---

thanks
alberto88a said:
try these drivers: http://dottech.org/downloads/MotoHelper_2.1.32_Driver_5.4.0.exe
then if you succeed try moto-fastboot http://forum.xda-developers.com/showthread.php?t=1138092
Click to expand...
Click to collapse
Thanks alberto88a. Infortunatly the pc don´t recongnized. In a couple of hours i´ll try on win 8 whit this driver. I really aprecciated your help.:highfive:

---

R: Failed to boot 1. Please help me!
Povelio said:
Thanks alberto88a. Infortunatly the pc don´t recongnized. In a couple of hours i´ll try on win 8 whit this driver. I really aprecciated your help.:highfive:
Click to expand...
Click to collapse
Try an other pc or maybe an other usb port...don't you hear any sound while connecting? If yes your phone is at least seen by the pc and you can try to install missing drivers from control panel
Sent from my MB860 using xda premium

---

thanks
alberto88a said:
Try an other pc or maybe an other usb port...don't you hear any sound while connecting? If yes your phone is at least seen by the pc and you can try to install missing drivers from control panel
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
Only on Win xp i got the sound. (in then out sound). It´s a very weird situation cause i downloaded the latest drivers

---

Povelio said:
Only on Win xp i got the sound. (in then out sound). It´s a very weird situation cause i downloaded the latest drivers
Click to expand...
Click to collapse
maybe you need to search your device and install drivers manually from control panel and "hardware". I think it's only this driver problem that keep you from flashing a full rom...

---

thanks
alberto88a said:
maybe you need to search your device and install drivers manually from control panel and "hardware". I think it's only this driver problem that keep you from flashing a full rom...
Click to expand...
Click to collapse
Well i think the usb port is damaged, i used 6 differents pc without results:crying:

---

Thanks To All
Thanks to all guys for the help, finally i change the phone for a motorola photon, a guy said that he can make a special cable to repair. So moderator you can close this. THANKS TO ALL FROM CALI-COLOMBIA.:good::good::highfive: