Careful. Today's OTA hosed my phone.. - HTC Rezound

I took the small OTA last night and have since been having data connection problems as well as noise though the Beats headset while browsing. I am in a great 4G area but I am getting connection timeouts intermittently after my connection goes from indicating 3 bars of 4G then switching to 3 bars of 3G. It takes about 30-60 seconds for the connection to time out. While I'm using the data connection I hear a high pitched buzzing through the headset if I am listening to music or (anything that is sending audio to the headset). It sounds like the radio is creating interference.
Verizon is stumped. I'm sure they'll send out a new device but I would be careful about taking the OTA. Hopefully this is an isolated incident but who knows.

Do an adb backup & back up internal storage. Flash/Confirm stock recovery then in fastboot try a factory reset. Confirm boot and double check data. I remember having to do this when coming from GB firmware to ICS. This might apply for the OTA.

I'll give that a shot and report back...
Snuzzo said:
Do an adb backup & back up internal storage. Flash/Confirm stock recovery then in fastboot try a factory reset. Confirm boot and double check data. I remember having to do this when coming from GB firmware to ICS. This might apply for the OTA.
Click to expand...
Click to collapse
I can only get data for a few seconds at a time now, so it's worth a try. The buzzing through the headphones while browsing and trying to use the data connection is bizarre.
By the way, all stock here: no root, etc.

Thermionics said:
I can only get data for a few seconds at a time now, so it's worth a try. The buzzing through the headphones while browsing and trying to use the data connection is bizarre.
By the way, all stock here: no root, etc.
Click to expand...
Click to collapse
Ah ok. Do the ADB backup before factory reset so you don't lose apps and system data.

Thermionics said:
Verizon is stumped. I'm sure they'll send out a new device but I would be careful about taking the OTA. Hopefully this is an isolated incident but who knows.
Click to expand...
Click to collapse
I'm not sure if your isolated in this, as I have not had the circumstance to be listening and browsing yet, but the OTA is going to happen. You can deffer and deffer but one morning you'll wake up to the result of the OTA. That's just the way they roll. It sometimes sucks when you start reading about all of the bugs people are having, and/or the new problems these "tested" OTAs have.
Snuzzo said:
Ah ok. Do the ADB backup before factory reset so you don't lose apps and system data.
Click to expand...
Click to collapse
Not sure what ADB is, but unless it is a root thing which the OP was not, nothing is going to stop you from loosing system or app data. As for just the apps, Google woke up a couple of years back and started saving all of your apps so that re-installing them is a snap. Amazon is doing the same. The nice thing about Google now is they are finally allowing you to delete apps you no longer want in your list. As for apps from other sources I only have two that I have to reinstall from the interweb.
My only question is why does Android not allow you to restore app data? Basically they are forcing people to root to have basic luxuries. Not having to set up 6 emails again and again, not making you sign into all of your personal apps, putting your screens back the way they were when you started. In one thread there was a person who said they actually enjoyed the latter part of that, saying that was how they got out of their rut with their set up. Which I can kind of see with the app installation, but the screen set up is a different story. Revisiting apps and deciding if this is something you really want to keep is one thing, but at the same time if it isn't bothering you, then you're not worried about it.

It's not a root function. Does not require root at all.

Snuzzo said:
It's not a root function. Does not require root at all.
Click to expand...
Click to collapse
And you don't loss your app or system data? I'll have to look at that one.

I've had all sorts of data issues with this update as well (was already kinda crappy after the last update, now it's way worse).
Here's some info on the built in backup for ICS
I can't post links yet but just google "android ics backup" and go to the second link.
When I run it my phone starts then backs up a few gig of data then exits out, no confirmation message but also no error message. I think I'm just going to keep trying until I get two backups that are the same size :-/

Let me ask you this.......
What is your current hboot? Go double check.
What are your radio/baseband versions?
Sent from The Punishment Dungeon!

So this morning this update got pushed to my phone even though I was still on GB and it screwed it up.
Edit: Thanks to you guys and the RUU, I am now up and running again

Related

Radio: No Signal

My installation has been working fine and I even managed to increase battery life by installing "Juice".
Suddenly, about 3 days ago I noticed the phone was saying no signal. I was clearly getting data, as my apps worked and I was getting eMail alerts and downloads, but no calls.
I tried restarts, but to no avail. I am using Rod_100 UK as I am on Vodafone UK... I assume it is correct, certainly worked for the past month.
I have had to revert back to Windows Mobile.
My immediate thoughts are it is Juice that is causing it. I have just logged back in to my XDAndroid to write this and Juice did not load, and guess what, the signal has come back.......
Just in case is there anything else to look for?
Never heard of "Juice". I have heard of JuiceDefender however...
If you don't have the issue on a clean install, I'd say that app (or one of many I'm assuming you have installed) is the culprit. Rename your data.img and boot, see what happens.
Yes, it is JuiceDefender, apologies for the abbreviation.
I un-installed it and I have network again, but I guess I will loose battery longevity again, not that it made a huge difference.
I'll keep my eye on it....
Still no improvement
No, still not working. I get no signal, when I am in eye shot of a mast and on WM I get a full signal. I am booting in to WM to a deluge of SMS messages that I had not received, mostly vMail notifications, to which the messages are from calls that I did not receive.
The radio is not as strong and keeps dying on me requiring a reboot
I dont know what exactly but some program is giving android problems
jonners59 said:
No, still not working. I get no signal, when I am in eye shot of a mast and on WM I get a full signal. I am booting in to WM to a deluge of SMS messages that I had not received, mostly vMail notifications, to which the messages are from calls that I did not receive.
The radio is not as strong and keeps dying on me requiring a reboot
Click to expand...
Click to collapse
All I can say is do the standard mess.
Make sure you're up to date.*
Delete (move, rename) data.img.
Format SD. Full format. HP tool.
*There's a lot of testing stuff flying around right now too, making that difficult admittedly. Hopefully the auto-build service will return soon, and all the madness will get committed soon!
Check in your startup file forcecdma=0. I had that problem too.
wormy315 said:
Check in your startup file forcecdma=0. I had that problem too.
Click to expand...
Click to collapse
The command is force_cdma=X....
arrrghhh said:
The command is force_cdma=X....
Click to expand...
Click to collapse
OK, I have tried deleting the data.mag
Didn't work
Have just changed "force_cdma=0" to "force_cdma=X" Will see if this works and feed back
My gut feeling is it is something to do with "JuiceDefender".
jonners59 said:
OK, I have tried deleting the data.mag
Didn't work
Have just changed "force_cdma=0" to "force_cdma=X" Will see if this works and feed back
My gut feeling is it is something to do with "JuiceDefender".
Click to expand...
Click to collapse
Uhm, you replace X with a value. 0 if you're GSM, 1 if you're CDMA....
arrrghhh said:
Uhm, you replace X with a value. 0 if you're GSM, 1 if you're CDMA....
Click to expand...
Click to collapse
Well I took it literally, as I have no idea, sorry. I'll put it back... Anyway, I have another problem now anyway. Having made the change it will not boot. I checked the permissions and it is not "Executable" any more. I have tried changing it but it will not let me. How do I fix this - I am accessing via my laptop which is Ubuntu (Linux).
Can you help, please?
jonners59 said:
Well I took it literally, as I have no idea, sorry. I'll put it back... Anyway, I have another problem now anyway. Having made the change it will not boot. I checked the permissions and it is not "Executable" any more. I have tried changing it but it will not let me. How do I fix this - I am accessing via my laptop which is Ubuntu (Linux).
Can you help, please?
Click to expand...
Click to collapse
What is not "Executable" any more... haret.exe?
The startup file
Sorry, ignore me.
After the change, I double clicked the Android shortcut to launch Android, but it would not start, so I assumed the file had to be executable (as it was the only item I had changed)... I had forgotten to disconnect my TP2 from my laptop!
I've done so now and it has launched. A stupid user errorhttp://media.xda-developers.com/images/smilies/biggrin.gif
I'll keep you posted on any changes.
Ha, fair enough. Enjoy.
Solved. Keep loosing Radio
OK. I tried all the above. Delete data.img, and check the startup script/cmd.... none worked. At some point I would loose the network connection.
As it started within days of loading JuiceDefender and its components and from the description of how it works - controls the running apps including radio and data transfer, I always suspected it to be the root cause. After the other checks failed I tried removing all Juice Defender apps and since then c30hrs I have not experienced any loss of communication.
Thanks everyone for your help, and I hope this will be of use to anyone else suffering from loosing radio/ signal.
jonners59 said:
OK. I tried all the above. Delete data.img, and check the startup script/cmd.... none worked. At some point I would loose the network connection.
As it started within days of loading JuiceDefender and its components and from the description of how it works - controls the running apps including radio and data transfer, I always suspected it to be the root cause. After the other checks failed I tried removing all Juice Defender apps and since then c30hrs I have not experienced any loss of communication.
Thanks everyone for your help, and I hope this will be of use to anyone else suffering from loosing radio/ signal.
Click to expand...
Click to collapse
It has been a number of days now and I have not experienced the same issue, so my conclusion is that it is the JuiceDefender that caused the problem.
The down side now is that I get 7am to 4pm battery life as opposed to 7am to 7pm.... But atleast I can receive and make calls!
A note: The signal strength on the project image is not as strong as the WM6.5, but I am sure that is a known issue.
jonners59 said:
It has been a number of days now and I have not experienced the same issue, so my conclusion is that it is the JuiceDefender that caused the problem.
The down side now is that I get 7am to 4pm battery life as opposed to 7am to 7pm.... But atleast I can receive and make calls!
A note: The signal strength on the project image is not as strong as the WM6.5, but I am sure that is a known issue.
Click to expand...
Click to collapse
Hrm, didn't realize that app would help out that much. But, it makes sense if it's turning off all your radios lol.
Anyhoo, have you seen the kernel I posted from WisTilt2? It has full panel collapse, and battery life is astounding with it.
Code has yet to be committed, as he still has some work to do for the AUO panels (select RHOD100's basically) - so unless you have one of those you can reap the benefits of his new code .
(bzo got nearly 65 hrs with the radio on, sync off - 100% sleep.)
Looks interesting, but where do I download the latest version... I don't plan reading all the threads! And IF I installed would I loose all my settings and apps?
Update
It has been a while since I did all this tinkering, during which time there has been an update.
What I find I get is sometimes (c every couple of days) the meter says I have signal but nothing connects with a message "no network". Also, but far more frequent, as with today where it has occurred 3 times, I dial a number and nothing happens. It says ringing but there is no ring tone and it never seems to connect. I then shut the call down either by using the hang up button or the soft hang up key. The screen then changes to "Hanging Up" but again sits there indefinitely. The only solution id to do a restart.....
Any ideas?
PS: any news on when the bluetooth and camera will be working...?
I have found that any app that acts as a task killer of any sort (juice defender must in someway stop apps to save battery) can also kill your connection. I found this out while using xdandroid and it became immiediately clear when I stopped using the task killer my bars and data proved to be more consistant! Hope that helps.
-------------------------------------
Sent via the XDA Tapatalk App

Device unusable after a notification (no sound, freezing) *new phone on the way*

Ok, so I've been having some super odd problems with my GS3 that I've sort of narrowed down.
When plugging into a PC (to charge or copy files) I'll lose any and all sound, even after a reboot. Usually a power off/on will fix it, or I might have to pull the battery.
Also, sometimes it will start to freeze up. It will be butter smooth for a few seconds, then freeze for 3-5 seconds. Usually recording all of my touches, and then quickly doing them all when it un-freezes. This I usually can NOT get to stop without pulling the battery, and even then it might do it again. Sometimes after I unplug from the PC, and I get a notification for a text, it won't play the sound, and sit there and vibrate continuous for 5-10 seconds. Then the freezing will start.
The freezing comes and goes, but usually gets started shortly after I've been plugged into the PC. I've also seen the MTP app start, and freeze.
It did this stock. Now I've completely wiped and flashed Omega, and a Abyss kernel. Its still doing it. The sound always goes out, but the freezing seems to have subsided a bit. I did wipe my app backups, do new ones, and restore those.
Does this sound like a hardware issue, or software? I can't find ANY apps that are locking up/sucking up CPU time. What app could be causing something like this? Apex? Liteflow? I am having problems with Apex, where a few times a day when going back to the home screen it will stop working, and show a black screen till it loads. Its not the phone itself, notification bar still works and everything else works, but Apex just blacks out until reloading.
I did root when I got the phone, and restored my apps (apps ONLY) from a backup made with my HTC One X. I'm still using those apps/app data.
One more thing, I can safely say I only started having issue after I flashed my first .zip in recovery. It was for the Camera mod, someone had made a flashable .zip file. After I flashed that, the phone went crazy. No sound, locking up, nothing worked, and it took several reboots for it to settle down and start working.
None of this happens when plugging into power only, just a PC.
Ideas?
EDIT:
Ok, I'm pretty certain this problem is started by a notification. It only seems to start happening if I get a notification, and it will do the crazy 10 second vibration, followed by no sound, and freezing.
Also even when its working normally, everytime I get a notification I have odd problems. Maybe a stutter, sometimes the keyboard closes, etc.
Today it started shutting off by itself.
EDIT 2:
I have a new phone on the way from Negri. I'm returning this one to let them deal with the RMA to Samsung.
Try resetting your phone and then try again.
Ok, I've removed Apex for the time being, no different. Also, its doing it now without having plugged it into USB, so thats not it. Doing it right now actually. No sound, and freezing. I noticed it exactly happend while I was in the camera app, and a notification came through.
I don't understand, I wiped when I installed Omega??
EDIT: And just sitting there for awhile, its fine again. Didn't restart it at all, just let it sit for a few minutes.
And now, I'm using the camera again and it happened. Can this have something to do with the camera mod?
I'm going to subscribe to this thread. I'm also experiencing the same problems as you, because of this I'm going to re-flash Stock Firmware and see if the problem persists, because it could be due to a bad flash of the Software.
My thread can be found here on XDA. Please alert me if you find a fix, will do the same for you
jaaystott said:
I'm going to subscribe to this thread. I'm also experiencing the same problems as you, because of this I'm going to re-flash Stock Firmware and see if the problem persists, because it could be due to a bad flash of the Software.
My thread can be found here on XDA. Please alert me if you find a fix, will do the same for you
Click to expand...
Click to collapse
Yeah your having the EXACT same issue. Mine won't always do the 6 second vibration for a text though. (has done it a few times)
What worries me is that I *have* wiped, and reflashed a ROM. So any software problem should be gone.
I'm going to do a hard reset tonight (wipe everything) and reflash the latest Omega. I'm not going to restore my TB backup either. We'll see what happens.
BoostedSR20 said:
Yeah your having the EXACT same issue. Mine won't always do the 6 second vibration for a text though. (has done it a few times)
What worries me is that I *have* wiped, and reflashed a ROM. So any software problem should be gone.
I'm going to do a hard reset tonight (wipe everything) and reflash the latest Omega. I'm not going to restore my TB backup either. We'll see what happens.
Click to expand...
Click to collapse
How do you do a hard reset? I have yet to flash my firmware yet, it still has 17 minutes on the download ticker, so I might do a hard reset and then install the firmware like yourself.
Also, I've noticed that due to this issue, I don't always receive notification sounds when the screen is off. Interestingly mine does not seem to be affected on USB, I've never had a problem with that and have synced with Kies many times. What was your battery level when this problem occurred?
jaaystott said:
How do you do a hard reset? I have yet to flash my firmware yet, it still has 17 minutes on the download ticker, so I might do a hard reset and then install the firmware like yourself.
Also, I've noticed that due to this issue, I don't always receive notification sounds when the screen is off. Interestingly mine does not seem to be affected on USB, I've never had a problem with that and have synced with Kies many times. What was your battery level when this problem occurred?
Click to expand...
Click to collapse
Well today it started happening while using the camera and a notification came through. It hasn't been plugged into USB at all. Its happened at all different battery levels.
I think I'm going to download and flash a stock firmware and try that for awhile. I'll hard reset first.
Here is how to do a hard reset: http://forum.xda-developers.com/showthread.php?t=1706282&highlight=hard+reset
BoostedSR20 said:
Well today it started happening while using the camera and a notification came through. It hasn't been plugged into USB at all. Its happened at all different battery levels.
I think I'm going to download and flash a stock firmware and try that for awhile. I'll hard reset first.
Here is how to do a hard reset: http://forum.xda-developers.com/showthread.php?t=1706282&highlight=hard+reset
Click to expand...
Click to collapse
Alright tell me how it goes. Mine has been going on for a few days now, however it only started happening today after the battery got below 50% so I thought maybe it was associated with that.
Thanks for the link!
Ok here is what I did:
Hard reset using the method listed above
Flashed the latest firmware w/Odin - http://forum.xda-developers.com/showthread.php?t=1646610
Hard reset again
Enter my Gmail account, *no* apps restored
Lets see what happens. I'm *not* going to do a restore w/Titanium backup until I'm satisfied its fixed. (And then I will probably just unlock/flash recovery, and flash the latest Omega ROM)
BoostedSR20 said:
Ok here is what I did:
Hard reset using the method listed above
Flashed the latest firmware w/Odin - http://forum.xda-developers.com/showthread.php?t=1646610
Hard reset again
Enter my Gmail account, *no* apps restored
Lets see what happens. I'm *not* going to do a restore w/Titanium backup until I'm satisfied its fixed. (And then I will probably just unlock/flash recovery, and flash the latest Omega ROM)
Click to expand...
Click to collapse
I did the exact same process, and I'm not going to be backing up at all! Thought I had broken my phone at first as it wouldn't pick up any reception, turns out the mast down the road had rebooted
Must say, seems snappier already, probably a placebo effect though
Ok, I've used the camera, plugged it into the PC... done some other stuff. I'll use it for awhile tonight and get some notifications and see what happens.
So far so good.
BoostedSR20 said:
Ok, I've used the camera, plugged it into the PC... done some other stuff. I'll use it for awhile tonight and get some notifications and see what happens.
So far so good.
Click to expand...
Click to collapse
Same here, all seems good
All good for me as well. Trying to do everything with the phone, even posting this on the browser. The stock apps are killing me though...
But very snappy, and no issues.
BoostedSR20 said:
All good for me as well. Trying to do everything with the phone, even posting this on the browser. The stock apps are killing me though...
But very snappy, and no issues.
Click to expand...
Click to collapse
My phone is definitely much faster, even the home screen isn't drawing my widgets every single time I go to it! My theory is it was just a bad factory flash, the first time I flashed back with Odin my Messages app kept force closing so I glad to re-flash again. I'll keep you posted if problems crop up again.
Sent from my GT-I9300 using XDA
jaaystott said:
My phone is definitely much faster, even the home screen isn't drawing my widgets every single time I go to it! My theory is it was just a bad factory flash, the first time I flashed back with Odin my Messages app kept force closing so I glad to re-flash again. I'll keep you posted if problems crop up again.
Sent from my GT-I9300 using XDA
Click to expand...
Click to collapse
I'll do the same...
Everything was great, so I decided to root and do a TB restore. Things were still perfectly smooth, then I got a text and had the 6 second vibration, and lost sound. Had to restart. Never froze though.
Awesome.
EDIT:
Ok, after the reboot, the sound worked one time for the unlock screen, then went back out. And the phone froze.
BoostedSR20 said:
Everything was great, so I decided to root and do a TB restore. Things were still perfectly smooth, then I got a text and had the 6 second vibration, and lost sound. Had to restart. Never froze though.
Awesome.
EDIT:
Ok, after the reboot, the sound worked one time for the unlock screen, then went back out. And the phone froze.
Click to expand...
Click to collapse
Hmm, I've glad several notifications and haven't put my phone done since the re-flash and I've had absolutely no problems whatsoever. All I can suggest is that possibly the restore that you did has installed the bad files? I did a bit of research and apparently Odin will not wipe old files off your phone that it doesn't need to, but a factory restore will.. guess this fits in with the problem you have had if it was a bad factory flash that was causing this problem in the first place.
Sent from my GT-I9300 using XDA
jaaystott said:
Hmm, I've glad several notifications and haven't put my phone done since the re-flash and I've had absolutely no problems whatsoever. All I can suggest is that possibly the restore that you did has installed the bad files? I did a bit of research and apparently Odin will not wipe old files off your phone that it doesn't need to, but a factory restore will.. guess this fits in with the problem you have had if it was a bad factory flash that was causing this problem in the first place.
Sent from my GT-I9300 using XDA
Click to expand...
Click to collapse
My TB restore is not a factory restore, all its doing is restoring apps+data. No system data at all.
The phone right now has no sound, and is pretty much unusable.
BoostedSR20 said:
My TB restore is not a factory restore, all its doing is restoring apps+data. No system data at all.
The phone right now has no sound, and is pretty much unusable.
Click to expand...
Click to collapse
My bad, getting Nandroid and TB back ups mixed up! I don't really know what to suggest now, apart from the fact that I would imagine its directly linked to the restore you've done, as it was only after you did this the problems persisted and that back up comes from a system that also had that problem? I fixed the sound by removing my battery, or sometimes it worked by putting it on charge. Either way, maybe its best to just start again for you rather than installing a back up?
Sent from my GT-I9300 using XDA
jaaystott said:
My bad, getting Nandroid and TB back ups mixed up! I don't really know what to suggest now, apart from the fact that I would imagine its directly linked to the restore you've done, as it was only after you did this the problems persisted and that back up comes from a system that also had that problem? I fixed the sound by removing my battery, or sometimes it worked by putting it on charge. Either way, maybe its best to just start again for you rather than installing a back up?
Sent from my GT-I9300 using XDA
Click to expand...
Click to collapse
Yeah, I already did another hard reset. This time I let Google restore my apps. (right from the market, no data)
So far its ok, but to early to tell...

[Q] help needed

Greetings
I have a non-rooted evo 4g, lastnight it crapped out, wont send or receive calls, the same thing with text messages.
Ideas anyone?
Profile update
Sent from my EVO using Tapatalk 2
musicman625 said:
Greetings
I have a non-rooted evo 4g, lastnight it crapped out, wont send or receive calls, the same thing with text messages.
Ideas anyone?
Click to expand...
Click to collapse
Rxpert said:
Profile update
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Definitely worth trying a profile update, or PRL update. In addition, perhaps the tower in your area went down. I know this does happen from time to time, although it seems to occur more frequently in rural areas (not sure where you're located).
Worse case scenario, you might need to wipe /data as some important system setting became corrupt. This can be done thru the stock recovery or stock system by selecting factory reset. this will wipe the data partition and essentially reset the device back to store.
as long as you're contacts/emails/texts are stored in the cloud with your google account, they'll all sync back up. otherwise, you might look into a 3rd party app to backup /data prior to attempting this step. factory reset should be the last alternative. if a factory reset doesn't clear up the issue, you'll prob end up visiting a carrier. but this generally doesnt occur very often, so i wouldnt be too concerned with this last resort/option.
hope that helps!

random factory reset, full data loss?

Was out earlier today, all Was fine with my phone, and never had an issue before. Then next thing I know I take my phone out of my Pocket and everything is in chinese, and apps gone, same widget setup as it came from the factory. I tried rebooting and changing the language to english. Also noticed that terms/privacy policy Was not already checked as usual (I got the phone from Taiwan a few months back and havent put a sim in it yet, just using on wifi, so it asks me for language/terms every time I reboot, but it has never been a problem in the past)
Everything is gone now, pics, videos, apps, and all data, even files I saved in folders I created myself in internal storage. I dont think I could havent "butt dialed" that sequence of commnds, especially since you have to select an extra setting if you want internal storage to be wiped during factory reset (I think). Possible but not likely...anyone else seen this? And more importantly is there anything I can do to get my data back?? I lost all pics from the vacation we're on and a ton of pics of my kids and family... I'm hoping its just some profile switch function IM not aware of, but I doubt it since storage space is all free now
One other interesting thing, google loaded and havent searc results in chinese, even after I selected English. phone UI did change successfully, but for same reason google still thinks I want chinese.
That doesnt sound normal
Try flashing a FTF with flashtool (flashtool.net)
See if it happens again, your firmware may not have been written right during manufacturing of your device
Sent from my D6503 using XDA Premium 4 mobile app
You don't want to flash anything if you want any chance of getting your data back, you need to stop using it and run a data recovery program as soon as you can, more chance of getting some of your data back
Mr.R™ said:
You don't want to flash anything if you want any chance of getting your data back, you need to stop using it and run a data recovery program as soon as you can, more chance of getting some of your data back
Click to expand...
Click to collapse
Thanks, that's what I was thinking. Outside of the initial investigation, I pretty much stopped using the phone altogether and shut it off. I'm still on vacation so I haven't tried any recovery apps yet. My phone is not rooted currently, does anyone have any recommendations on the best recovery tool to use in that case? The first one I checked out was Dr. Fone, as well as an app based tool, but that one required root access. I'm hoping the most effective tools don't require root, as I don't want to mess up my chances of getting my data back during the rooting process.
As long as your computer recognises it you can use any recovery tool that supports flash memory via your pc
Mr.R™ said:
As long as your computer recognises it you can use any recovery tool that supports flash memory via your pc
Click to expand...
Click to collapse
Ah that's good to know, thanks. I tried using a few android specific ones last night. Dr Fone connected to my phone and started installing drivers I think, then just crapped out. The other one (Tenoshare i think) made it all the way to scanning (it said it didn't recognize my phone model, but let me continue anyeway), but the process hung during the scan. When I restarted it, it told me I needed to root my phone, which is weird since it let me scan before...
I'll keep digging around, hope I can find something that works!
EDIT:
Finally decided to root it since I was having no luck, and that did help for a few of the apps. Unfortunately it seems the only recoverable data is the stuff I had already backed up to the card. No photos or videos taken after that come up, which also seems very strange to me... I have no idea what happened, one minute everything was normal, the next it was like I just picked it up fresh out of the box : /

[FIX] Missing WiFi Calling with ZV4

The Sprint version of the G3 came out of the box with the ZV4 firmware, which is supposed to include the WiFi Calling app and toggle switch in Settings and Quick Settings, but of course there were a few quirks and some of us were left without this feature. No matter how many times you tried to update firmware or factory reset the phone, that app just would not appear.
Turns out after seeing this thread (http://forum.xda-developers.com/sprint-lg-g3/help/wi-fi-calling-t2827818), I was not the only person having this weird problem. Other issues that went along with this were having the stock LG boot logo and sound for startups and shutdowns instead of the Sprint Spark splash page, plus a missing Sprint Zone icon in the app drawer. During initial provisioning, it's like the phone skipped a step and did about 99% of what it was supposed to do, even installing all the preloaded Sprint bloatware.
Well, the fix is simple but I can't take credit for it. This post (http://forum.xda-developers.com/showpost.php?p=54442210&postcount=28) in the other thread by bitbyter57 led me on the right path. Looks like a few users even returned their devices for new ones, but this is not necessary at all.
All that needs to be done is contact Sprint to get your MSL number via chat or just tell them you are having issues and would like to do the ##RTN# factory reset. Once you are in this menu, go to the "reset" option and input the MSL and confirm the reset. The G3 will reboot a few times and lead you through a full provisioning and setup, and all the missing features will now work.
Hope this helps!
Thank you so much for showing a way for how to get the MSL. I have been looking all day with no success until I found your post. I now have WiFi calling back along with the boot/shutdown logo. Thanks again.
Doh Rereally?
Thank you for this information.
Do you think with the lollipop update that the wifi calling witll be fixed?
I spent a good amount of time setting my phone up the way I like it. I guess i could reset it, ...is the wifi calling worth it?
Just curious, I had the same problems...no boot etc....I got my G3 about 3 weeks ago.
thanks any help would be appreciated
[email protected]
orbitalcomp said:
The Sprint version of the G3 came out of the box with the ZV4 firmware, which is supposed to include the WiFi Calling app and toggle switch in Settings and Quick Settings, but of course there were a few quirks and some of us were left without this feature. No matter how many times you tried to update firmware or factory reset the phone, that app just would not appear.
Turns out after seeing this thread (http://forum.xda-developers.com/sprint-lg-g3/help/wi-fi-calling-t2827818), I was not the only person having this weird problem. Other issues that went along with this were having the stock LG boot logo and sound for startups and shutdowns instead of the Sprint Spark splash page, plus a missing Sprint Zone icon in the app drawer. During initial provisioning, it's like the phone skipped a step and did about 99% of what it was supposed to do, even installing all the preloaded Sprint bloatware.
Well, the fix is simple but I can't take credit for it. This post (http://forum.xda-developers.com/showpost.php?p=54442210&postcount=28) in the other thread by bitbyter57 led me on the right path. Looks like a few users even returned their devices for new ones, but this is not necessary at all.
All that needs to be done is contact Sprint to get your MSL number via chat or just tell them you are having issues and would like to do the ##RTN# factory reset. Once you are in this menu, go to the "reset" option and input the MSL and confirm the reset. The G3 will reboot a few times and lead you through a full provisioning and setup, and all the missing features will now work.
Hope this helps!
Click to expand...
Click to collapse
Will ##RTN# erase any data?
meyerweb said:
Will ##RTN# erase any data?
Click to expand...
Click to collapse
Yes. You can try ##UPDATE# sometimes that works, without erasing data
meyerweb said:
Will ##RTN# erase any data?
Click to expand...
Click to collapse
I backed up all my data before I did this. It erased all my apps but other data was still on internal storage. Images download folders extra.. backup anything you don't want to lose.
tracsportva said:
Thank you for this information.
Do you think with the lollipop update that the wifi calling witll be fixed?
I spent a good amount of time setting my phone up the way I like it. I guess i could reset it, ...is the wifi calling worth it?
Just curious, I had the same problems...no boot etc....I got my G3 about 3 weeks ago.
thanks any help would be appreciated
[email protected]
Click to expand...
Click to collapse
It's hard to know if Lollipop will fix this bug, but I wouldn't be surprised either way.
Honestly, if you don't need WiFi Calling because you have a good cell signal everywhere, I wouldn't reset everything and start over. I did mine because I didn't have anything set up yet, so it was easy to just get the process over with in case I ever need WiFi Calling. I did try the feature and it works well, but since then I just leave it turned off.
Thanks a lot : ) worked like a charm
i had to call sprint 3 times before they gave me the msl code, i was suggested 2 other ways of "activating" my device, just be persistent and nice if they dont give it to you right away
Thanks for this fix! @engine95 pointed out this same fix, and now WiFi calling is working great. I work in the lower level of a 5-story building, and my battery would drain by 50% by the end of the day while my radio struggled to find a signal. Now my wife can bug me at work without me having to run upstairs on my breaks! :good:
53l3c7a said:
Thanks for this fix! @engine95 pointed out this same fix, and now WiFi calling is working great. I work in the lower level of a 5-story building, and my battery would drain by 50% by the end of the day while my radio struggled to find a signal. Now my wife can bug me at work without me having to run upstairs on my breaks! :good:
Click to expand...
Click to collapse
I have a restricted guest wifi at my school to log into...do you think I would be able to get and make wifi calls on this network?
Worth a shot rebooting my phone, getting the msl code etc....
thanks
engine95 said:
Yes. You can try ##UPDATE# sometimes that works, without erasing data
Click to expand...
Click to collapse
excuse my stupidity but where do you do this at?
I updated my phone earlier and I just got done putting it back but now I am stuck not having the wifi calling and sprint stuff/logo
I wanted to do this before I re-rooted and added all the stuff I want
Skip75 said:
excuse my stupidity but where do you do this at?
I updated my phone earlier and I just got done putting it back but now I am stuck not having the wifi calling and sprint stuff/logo
I wanted to do this before I re-rooted and added all the stuff I want
Click to expand...
Click to collapse
In the dialer.
Try ##72786# first.
If that doesn't work, ##RTN#. but you'll need your MSL for that one.
Thanks, I think the letters threw me off, called sprint since i needed to do the ##RTN#
Sent from my LGLS990 using XDA Free mobile app
Is there any other way? Could it be added to a custom rom to flash? I'm worried about loosing the ability to root and this wouldn't be worth that. I had sprint try to set it up for me and they activated it on my account. Did the ##72786 thing now I have the apk file on the phone but it won't install. There are a couple other wifi calling apk files that are there as well. Can you flash an apk file to force it to install?
bruiserman said:
Is there any other way? Could it be added to a custom rom to flash? I'm worried about loosing the ability to root and this wouldn't be worth that. I had sprint try to set it up for me and they activated it on my account. Did the ##72786 thing now I have the apk file on the phone but it won't install. There are a couple other wifi calling apk files that are there as well. Can you flash an apk file to force it to install?
Click to expand...
Click to collapse
Wifi calling is in every stock Rom we have. I don't know why it doesn't activate on it own. I've LGFlashtooled a few times and every single time I have had to ##RTN# to get it back.
After that, ever stock Rom has had it working for me when I flashed it.
If you've never activated it, it won't install on any stock Rom either. Unless you ##SCRTN#, which hasn't worked for me, or ##RTN# the flashed ROM.
I wished I could do something about it, but I can't.
engine95 said:
Wifi calling is in every stock Rom we have. I don't know why it doesn't activate on it own. I've LGFlashtooled a few times and every single time I have had to ##RTN# to get it back.
After that, ever stock Rom has had it working for me when I flashed it.
If you've never activated it, it won't install on any stock Rom either. Unless you ##SCRTN#, which hasn't worked for me, or ##RTN# the flashed ROM.
I wished I could do something about it, but I can't.
Click to expand...
Click to collapse
Ok, so if I did the ##rtn# and my phone was zv4 to begin with does it revert to zv4 cause I flashed zv6 odex already? Then I can get wifi calling set up and use stump root, install TWRP and restore my backup? I guess I am not sure what those commands will do to the phone. This is crazy, almost too much hassle., kinda ticked off it didn't come ready on the phone.
bruiserman said:
Ok, so if I did the ##rtn# and my phone was zv4 to begin with does it revert to zv4 cause I flashed zv6 odex already? Then I can get wifi calling set up and use stump root, install TWRP and restore my backup? I guess I am not sure what those commands will do to the phone. This is crazy, almost too much hassle., kinda ticked off it didn't come ready on the phone.
Click to expand...
Click to collapse
You're thinking into it to much. Lol
If you already flashed ZV6 from this forum, then you already have root/unlock.
If you don't have wifi calling, then just ##RTN#. But you need your MSL to do it. When you do that it'll reset everything and you'll start from scratch. So you should try ##SCRTN# first and see if that works.
If you update OTA to zv6, then you can not root it. And you'll have to revert back to ZV4.
Edit. Make sure to back up your EFS first!
engine95 said:
You're thinking into it to much. Lol
If you already flashed ZV6 from this forum, then you already have root/unlock.
If you don't have wifi calling, then just ##RTN#. But you need your MSL to do it. When you do that it'll reset everything and you'll start from scratch. So you should try ##SCRTN# first and see if that works.
If you update OTA to zv6, then you can not root it. And you'll have to revert back to ZV4.
Edit. Make sure to back up your EFS first!
Click to expand...
Click to collapse
I tried ##scrtn# a few times and it didn't work. The Sprint rep walked me through it the first time and I played with it a couple more times hoping it would work, but no luck.. I'm rooted zv6 now and backed up my EFS using TWRP. I didn't take the OTA update, I got the zv6 ODEX version in your other post.
So, If I get my MSL and do ##rtn# I worry about that start from scratch thing. Does that mean the phone will be like it was the day I picked it up, before I stump rooted and twrp'ed? Or does it mean it will be like I just flashed your ZV6 rom and had to re-set up the phone the way I like it but I didn't need to re-root or install twrp.. I'm sure I'm thinking way too hard when it's probably really not that difficult, my apologies for being thick headed. :silly: could be cause it's late. Anyway, I'm on duty tomorrow, if we are slow I might get to work on this. Later
bruiserman said:
I tried ##scrtn# a few times and it didn't work. The Sprint rep walked me through it the first time and I played with it a couple more times hoping it would work, but no luck.. I'm rooted zv6 now and backed up my EFS using TWRP. I didn't take the OTA update, I got the zv6 ODEX version in your other post.
So, If I get my MSL and do ##rtn# I worry about that start from scratch thing. Does that mean the phone will be like it was the day I picked it up, before I stump rooted and twrp'ed? Or does it mean it will be like I just flashed your ZV6 rom and had to re-set up the phone the way I like it but I didn't need to re-root or install twrp.. I'm sure I'm thinking way too hard when it's probably really not that difficult, my apologies for being thick headed. :silly: could be cause it's late. Anyway, I'm on duty tomorrow, if we are slow I might get to work on this. Later
Click to expand...
Click to collapse
Do this to backup/restore EFS. http://forum.xda-developers.com/showpost.php?p=56058409&postcount=1
You can follow this to get your MSL. http://forum.xda-developers.com/showpost.php?p=54912206&postcount=4 Or call Sprint but they might hassle you.
When you do the reset, you will keep root/unlock. You'll just have to set everything back up. I think, and I might be remembering wrong, but once you have Wifi calling enabled, I think you can restore from a backup and retain Wifi Calling.
If that's was wrong, you'll have wifi callng on the other Roms until you use Flashtool.
Hopefully that makes sense.
Worst case scenario:
Flash any ZV6 Rom
Get through the preliminary setup, then do ##RTN#. It'll reset everything
Good to go.
You can still flash any other Rom, and you'll have Wifi Calling.
engine95 said:
Do this to backup/restore EFS. http://forum.xda-developers.com/showpost.php?p=56058409&postcount=1
You can follow this to get your MSL. http://forum.xda-developers.com/showpost.php?p=54912206&postcount=4 Or call Sprint but they might hassle you.
When you do the reset, you will keep root/unlock. You'll just have to set everything back up. I think, and I might be remembering wrong, but once you have Wifi calling enabled, I think you can restore from a backup and retain Wifi Calling.
If that's was wrong, you'll have wifi callng on the other Roms until you use Flashtool.
Hopefully that makes sense.
Worst case scenario:
Flash any ZV6 Rom
Get through the preliminary setup, then do ##RTN#. It'll reset everything
Good to go.
You can still flash any other Rom, and you'll have Wifi Calling.
Click to expand...
Click to collapse
Thanks bro, will give this a shot once I get that MSL.

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