Just real depressed and needed it off my chest. It feel from my hoodie pocket and both the left corners have minute cracks and dents. Functions fine but I'm thinking of selling it cause apparently Verizon said I didn't get insurance on it even I have on every past 6 androids I owned.
Just wanted to vent. Thanks guys....matter of fact if anyone knows anyway to finagel up something help a broke brother out!
sent from my VZW Tweaked a.k.a VZE Un****witable beast
ahjee said:
Just real depressed and needed it off my chest. It feel from my hoodie pocket and both the left corners have minute cracks and dents. Functions fine but I'm thinking of selling it cause apparently Verizon said I didn't get insurance on it even I have on every past 6 androids I owned.
Just wanted to vent. Thanks guys....matter of fact if anyone knows anyway to finagel up something help a broke brother out!
sent from my VZW Tweaked a.k.a VZE Un****witable beast
Click to expand...
Click to collapse
Oh yuck! I am soooo paranoid I am going to break mine, I just got it tonight and the protector is coming in the mail. I might leave it at home and just keep using the Droid 4 in the mean time until it comes in.
Have you seen if there are any "phone fix it" shops that can replace the glass that is cracked? (I am assuming it is the glass that is cracked and not the screen itself, right?) My coworker dropped his Rezound and shattered the glass and got it replaced for a little over $100. Granted, the Rezound is a smaller phone, but it might not be much more. It will be cheaper than a new phone, that's for sure. Also, my IT manager just cracked his GS3 and replaced the glass himself with a heatgun and only spent $27 for the new glass and the tools needed, if you think you can do it yourself.
Unfortunately, I cracked mine as well. Landed face flat on a concrete floor as I was pulling it out. I didn't have my case on like a moron, so it's my own fault. Because I don't have insurance I was planning on calling Samsung to see how much the repair would cost, but I'm worried about the price because of the Wacom digitizer. It'd also make repair from local shops harder to do. What do you guys think?
I just contacted Samsung for a friend a couple weeks ago and the screen repair with parts and labor was just over 190 bucks. You can get a quote using the Samsung online chat, just have your emei number ready because they use that to generate the quote.
Edit: He already got his phone back and it appears they just gave him a new one. I think he was only without it like 10 days or so.
I know how you feel. Mine fell out of my purse when I got out of the car. I had on a wallet style case that leaves the top and bottom exposed. It flew open when it dropped. The chrome ring has a huge ding and screen crack on the bottom right. Everything works fine. It's just painful emotionally.
Here's what I found. Radio Shack can repair them. It has to be sent out. $70.00 to $90.00 for the glass, the chrome would be a little extra. Takes a couple weeks. They offer a lifetime warranty against defects (not droppage).
Another local cell phone company can do it on site. You pay a deposit, they order the parts and get them within 2 days, $290.00.
I didn't check with Samsung, but from this thread, it looks like it's worth checking with them also.
Sent from my SCH-I605 using Tapatalk 2
Corki2 said:
I know how you feel. Mine fell out of my purse when I got out of the car. I had on a wallet style case that leaves the top and bottom exposed. It flew open when it dropped. The chrome ring has a huge ding and screen crack on the bottom right. Everything works fine. It's just painful emotionally.
Here's what I found. Radio Shack can repair them. It has to be sent out. $70.00 to $90.00 for the glass, the chrome would be a little extra. Takes a couple weeks. They offer a lifetime warranty against defects (not droppage).
Another local cell phone company can do it on site. You pay a deposit, they order the parts and get them within 2 days, $290.00.
I didn't check with Samsung, but from this thread, it looks like it's worth checking with them also.
Sent from my SCH-I605 using Tapatalk 2
Click to expand...
Click to collapse
i have the same style case and mine flung open and left it all exposed, i basically have the same style damage as you.
Thanks everyone for your insight! helps a lot. i will go to radio shack or check out samsung shortly!
Just get on eBay you can get the glass and digitizer for around $200. Then its easy to fix from there. Also I suggest an urban armor gear case, I dropped mine from about chest level it bounced and landed face down I thought for sure it broke. Picked it up the case has a few scuffs but the phone is perfect plus this case isn't as bulky as otter box.
Sent from my SCH-I605 using xda premium
ahjee said:
Just real depressed and needed it off my chest. It feel from my hoodie pocket and both the left corners have minute cracks and dents. Functions fine but I'm thinking of selling it cause apparently Verizon said I didn't get insurance on it even I have on every past 6 androids I owned.
Just wanted to vent. Thanks guys....matter of fact if anyone knows anyway to finagel up something help a broke brother out!
sent from my VZW Tweaked a.k.a VZE Un****witable beast
Click to expand...
Click to collapse
If you have always carried insurance with verizon, i would ask to speak with a supervisor. I have had insurance with vzw since the blackberry days. When i purchased a thunderbolt off contract a couple of years ago, i activated it in the store and the rep took my insurance off my line. A few months later the phone fell and broke. I was told i did not have insurance and i made mention that i have always carried insurance. The end result was they added insurance back on my line and vzw sent me a replacement phone.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
derekdjodrey said:
Just get on eBay you can get the glass and digitizer for around $200. Then its easy to fix from there. Also I suggest an urban armor gear case, I dropped mine from about chest level it bounced and landed face down I thought for sure it broke. Picked it up the case has a few scuffs but the phone is perfect plus this case isn't as bulky as otter box.
Sent from my SCH-I605 using xda premium
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Click to collapse
Does this repair fix the chrome ring?
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So I talked to the store where I purchased my note and they told me insured! Hollllaa. Thanks guys
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ahjee said:
So I talked to the store where I purchased my note and they told me insured! Hollllaa. Thanks guys
Sent from my SCH-I605 using Tapatalk 2
Click to expand...
Click to collapse
Nice! Glad you got a nice easy solution.
Edit: Most definitely the cheapest one too!
Related
So i've been an Atrix owner for about 2 weeks now and my worst nightmare happend today. I was buying a drink from a vending machine and the phone slipped out of my pocket and fell SCREEN FIRST onto concrete.
I quickly picked it up and noticed THERE WAS A HUGE CRACK in the screen!
I AM SO SAD RIGHT NOW cause i bought the atrix outright from AT&T
i dont think the LCD panel itself was damaged but the glass on the surface only. The display looks perfectly fine still so i was curious if anyone knows how to switch out the glass part? What tools do i need?
I found this one ebay:
http://cgi.ebay.com/Motorola-MB860-...838?pt=LH_DefaultDomain_0&hash=item588d7db4fe
is this the right part?
or do i have to buy the entire LCD, cause its much more expensive:
http://cgi.ebay.com/AT-T-MOTOROLA-A...507?pt=LH_DefaultDomain_0&hash=item33666a4883
also, does anyone know any reputable sellers that sell LEGIT parts such as the digitizer? I'm not sure if i can trust these random ebay sellers...any suggestions would be appreciated
i attached some pictures to show you what happend - i still can't believe it happend
i'm also really surpirsed the gorilla glass broke so easily. The drop was at MOST 1.5 feet..
Bakedbread said:
So i've been an Atrix owner for about 2 weeks now and my worst nightmare happend today. I was buying a drink from a vending machine and the phone slipped out of my pocket and fell SCREEN FIRST onto concrete.
I quickly picked it up and noticed THERE WAS A HUGE CRACK in the screen!
I AM SO SAD RIGHT NOW cause i bought the atrix outright from AT&T
i dont think the LCD panel itself was damaged but the glass on the surface only. The display looks perfectly fine still so i was curious if anyone knows how to switch out the glass part? What tools do i need?
I found this one ebay:
http://cgi.ebay.com/Motorola-MB860-...838?pt=LH_DefaultDomain_0&hash=item588d7db4fe
is this the right part?
or do i have to buy the entire LCD, cause its much more expensive:
http://cgi.ebay.com/AT-T-MOTOROLA-A...507?pt=LH_DefaultDomain_0&hash=item33666a4883
also, does anyone know any reputable sellers that sell LEGIT parts such as the digitizer? I'm not sure if i can trust these random ebay sellers...any suggestions would be appreciated
i attached some pictures to show you what happend - i still can't believe it happend
i'm also really surpirsed the gorilla glass broke so easily. The drop was at MOST 1.5 feet..
Click to expand...
Click to collapse
Yea, thats not a bad deal. You could use DealExtreme though if you wanted. But this seems like a good deal.
Teardown Video.
http://www.youtube.com/watch?v=TbR56jSplRs
Watched a bit and it looks like a good tutorial.
Also, if you don't have the tools you might want this kit.
http://cgi.ebay.com/Motorola-MB860-...195?pt=LH_DefaultDomain_0&hash=item2310051643
It's about the same price and those are both going to ship from Hong Kong. So expect a wait. I didn't find any sellers in the U.S.
There are some that would ship from the U.S. without tools but the price is more like fifty bones instead of 30 something.
Good Luck
JdgM3NT4L said:
Teardown Video.
http://www.youtube.com/watch?v=TbR56jSplRs
Watched a bit and it looks like a good tutorial.
Also, if you don't have the tools you might want this kit.
http://cgi.ebay.com/Motorola-MB860-...195?pt=LH_DefaultDomain_0&hash=item2310051643
It's about the same price and those are both going to ship from Hong Kong. So expect a wait. I didn't find any sellers in the U.S.
There are some that would ship from the U.S. without tools but the price is more like fifty bones instead of 30 something.
Good Luck
Click to expand...
Click to collapse
You are brave soul for recommending such a bad tools.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Thanks for the recommendations everyone
Do you suggest a better pack of tools? Why do you say they're bad?
Sent from my MB860 using XDA App
greenstuffs said:
You are brave soul for recommending such a bad tools.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Click to expand...
Click to collapse
Nah, they are more than capable. I replace digitizers frequently and I rarely have to break out my "good set' of tools. Yeah these are simply cheap lumps of plastic. But they work. And these tools should be safer to use than almost anything that the average person, who doesn't do this sort of thing regularly, might have on hand. I just didn't want him to order a digitizer and attack it with a butterknife. I was trying to be subtle about it tho... We don't want anyone to scuff their bezel now do we?
I am always on the lookout for great deals on tools for this. And I look forward to your recommendation for a tool set.
Atrix 4G Glass
You can find a replacement glass here. globalpartsdirect dot com
G2Smooth;129674
33 said:
You can find a replacement glass here. globalpartsdirect dot com
Click to expand...
Click to collapse
You mean http://www.globaldirectparts.com/SearchResults.asp?Search=atrix
Your phone should be under warranty! Call company first!
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gonka95 said:
Your phone should be under warranty! Call company first!
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Warranty covers a broken screen? Reason I ask is because I would rather have MOTO replace the screen (or the phone entirely) than me replacing the screen and voiding the warranty. I do not have insurance
I broke the glass on my phone 3 weeks after I bought it and didnt have insurance on it. I called motorola and they sent me an rma. I sent it in and they sent it back to me fixed in less than a week. If I remember right it cost $90 for them to fix it.
so it was only the digitizer after all?
+1 for photo of toilet roll by the bed, classy...
Sent from my MB860 using Tapatalk 2
JdgM3NT4L said:
Nah, they are more than capable. I replace digitizers frequently and I rarely have to break out my "good set' of tools. Yeah these are simply cheap lumps of plastic. But they work. And these tools should be safer to use than almost anything that the average person, who doesn't do this sort of thing regularly, might have on hand. I just didn't want him to order a digitizer and attack it with a butterknife. I was trying to be subtle about it tho... We don't want anyone to scuff their bezel now do we?
I am always on the lookout for great deals on tools for this. And I look forward to your recommendation for a tool set.
Click to expand...
Click to collapse
A friend and I splurged on the $60 iFixit tool kit because we made some spare cash on the side repairing classmates' phones. It works well, although I still don't know if I would justify the price. It seems that the major complaint on reviews for replacement electronics parts are the parts that come with them, if at all, so maybe getting a better set is worth it if you replace digitizers frequently. Replacing the Atrix digitizer/screen is a fairly easy task compared to other phones until you get to putting the new screen on, at which point trying to get the cables back into the housing becomes a pain.'
Good luck!
consolation said:
+1 for photo of toilet roll by the bed, classy...
Sent from my MB860 using Tapatalk 2
Click to expand...
Click to collapse
Lol.....betting if you look hard enough there's lotion there somewhere too!
Sent from my MB860 using xda premium
Ugh I'm going to have to do this. My digi. Is farked as well. Now, is there a video to put this back together?. I agree that taking it apart is not the hard part at all.
iFixit will have a tear down guide.
Sent from my MB860 using Tapatalk 2
Surprisingly there is no video to put it together...
Let me tell you from experience that it's damn near impossible to put it back together without tearing the digitizer ribbon straight off the screen while trying to slip it through that tiny hole that you pulled it out of. I've replaced two screens and I still don't think I can get it right.
My screen cracked twice while still under warranty, so I played the clueless n00b after I replaced the glass (cracked screens are not covered under warranty) and claimed the phone wasn't working and I couldn't figure out why.
Strange thing is, I also couldn't find a place online that would do replacement digitizers either. I didn't look for long, but if you don't have an option of a warranty return, I'd pay the $50 or so to let someone else do this for you and get it right...
YMMV...
I recommend taking it apart completely, you can attach the digitizer to the bezel/chassis and then you don't have to deal with trying to slide the cable through that tiny hole, you can just clean the digitizer, clean the lcd, put them together and then put the entire mounting plate back together and it just clips straight in...essentially you make this:
http://www.ebay.com/itm/180835204777?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1423.l2649
completely removes the chance of tearing the cable off the back of the digitizer...which is pretty common, sort of adds the step of getting the mounting plate off the fascia bezel...but its not to hard, be careful when popping up the volume/buttons camera cable area, that cable tears easily.
Hey all,
So my parents bought me a US AT&T SGII(not skyrocket) mid October, a couple of days after it came out, and I have loved it ever since. Anyway, yesterday I dropped my phone and the screen cracked pretty badly. There's like a shatter pattern in the bottom right and one long crack going diagonally across the middle.
Are there any suggested routes for getting the screen replaced or repaired... or really any ideas in general?
P.S. As far as I know there is only the default manufacturers warranty which I don't think would cover cracks this bad. I don't believe there is any insurance on this phone or anything like that.
Thanks for your help!
From what I've read, it's around 200 for a new screen.
Sent from my SGH-I777 using Tapatalk
First of all I'm sorry that is your is crack. Like mentioned before you are going to have to play 200 plus for the screen. If you don't have insurance then I suggest that its best to replace the phone its. Most local shops that replace screens will tell you that they wouldn't replace it. Screen plus labor your looking at roughly 300 bucks. That's about the price of a new phone.
Sent from my SGH-I777 using xda premium
I feel bad for the OP.
Hmm, another drop and screen shattered.
Probably a good time to get a case and screen protector.
jgordo32 said:
Hey all,
So my parents bought me a US AT&T SGII(not skyrocket) mid October, a couple of days after it came out, and I have loved it ever since. Anyway, yesterday I dropped my phone and the screen cracked pretty badly. There's like a shatter pattern in the bottom right and one long crack going diagonally across the middle.
Are there any suggested routes for getting the screen replaced or repaired... or really any ideas in general?
P.S. As far as I know there is only the default manufacturers warranty which I don't think would cover cracks this bad. I don't believe there is any insurance on this phone or anything like that.
Thanks for your help!
Click to expand...
Click to collapse
Get Mommy and Daddy to buy you another?
Sent from my SGH-I777 using xda premium
Did it have a case and screen protector? No case + no screen protector + no insurance = fail. protect your mommy and daddys investment. I have no pity for ppl who dont have protection.
Sent from my Galaxy SII using Tapatalk
Just a heads up, my recent experiences with Best Buy's warranty service. Extremely positive.
Broke my Streak last wednesday while shuffling papers on my desk at work. Detoured to Best Buy on my way home, expected to use their horrible Experia loaner phone for 3 days and get a crispy Streak in return (not my first rodeo). Nope. Either a white streak (no. I work in the tire business. Even though I'm in an office, I do venture out into the warehouse. white things never last here) or another android phone with a small screen. I explain to them why each of those is unacceptable, they tell me it's that or pound sand until I'm up for a contract in July. They were all very professional, they worded it nicely enough, and used corporate rules and regulations to explain why they would like to help my but are powerless. I ask them if there would be somebody who could make decisions like that. They say the GM can, and page for a manager. The acting GM comes over and makes an ass out of himself, and runs off to call the manager. Boom, instant approval.
The CSR's were not too up on getting the Note as a replacement for my Streak in the store, they didn't know how to do it, the (acting) store manager was a bit of a tool, but they got through the replacement process from Black Tie. It took a few minutes, and a couple (hundred) dollars from me, but I was able to get the Note for a reduced price because they did not have any Streaks available.
That was Wednesday. Saturday, the phone was hard bricked. I walked in, they did an R&R and gave me a brand new Note. No questions, they didn't care how it happened, they just took the phone and tried a couple of leads to the wall and to a computer and nothing worked. They remembered me, he opens the locker, pulls a box out, voila, brand new phone.
At the end of the process, I asked if we needed to update my black tie plan, and they explained that the black tie system references SKU's not IMEI's. Sounds like a deal if I ever want to add another line for a family member and get them a Note... Not that I haven't gotten every penny's worth out of it already.
tl;dr, cliffs:
If you speak nicely, act professional, and keep everybody happy, good things will happen.
If you have one Note, buy Black Tie for it.
If you have more than one Note, buy Black Tie for one of them. Just swap SIM cards when you break the uninsured one.
I work at best buy mobile and typically in that case we would have to escalate it and get it approved for a junk out that would pretty much give you the liberty to buy any device in the store for the full retail value of the streak when you purchased it since the streak is discontinued. If there was a difference in price you would have to pay out of pocket. It would probably take a few days to approve but it is possible. Thats why i always recommend it because having blacktie gives us a lot of options to help customers out. Big plus: no deductible! Im glad to see the outcome of your store visit, I would recommend to always go to the besy buy mobiles we are typically better trained and willing to help than the big boxes
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And yes it is based on sku not imei. I would recommend taking your psp# (blacktie protection number) in, just so we dont pull up your receipt and look at the imei
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i work at best buy mobile too i had a skyrocket approved for a junk out and got the note black tie rules
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Yes it does! Though i cant add it to my note since I won it from the karat contest!
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drastic61 said:
Yes it does! Though i cant add it to my note since I won it from the karat contest!
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Click to expand...
Click to collapse
i hate you lol i wabted to win one on karat.... im pretty sure everyone i know has one something on karat but me lmao
Sent from my SAMSUNG-SGH-I717 using xda premium
Can someone explain the black tie thing please? I have no clue what you guys are talking about. Lol. I got insurance through best buy when I bought my note.
Sent from my SAMSUNG-SGH-I717 using XDA
Black tie protection is a protection plan through best buy and is 9.99 a month with no deductible with unlimited amount of claims. Its billed on a debit or credit and covers everything but lost/stolen and complete water submersion. It's not carrier insurance....
Sent from my SAMSUNG-SGH-I717 using xda premium
kornklown69 said:
i work at best buy mobile too i had a skyrocket approved for a junk out and got the note black tie rules
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Click to expand...
Click to collapse
Your about to hate more.... Won my razr too...
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drastic61 said:
Black tie protection is a protection plan through best buy and is 9.99 a month with no deductible with unlimited amount of claims. Its billed on a debit or credit and covers everything but lost/stolen and complete water submersion. It's not carrier insurance....
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Cool that's what I have
Sent from my SAMSUNG-SGH-I717 using XDA
First time you break a screen, your stomach sinks. Then you'll be so stoked you pay that $10/mo
Pretty much it pays for it self. That's the beauty if insurance.
When I had my infuse, I dropped it and broke the LCD and no insurance on it so I had to pay full price for a new one.
I'm not taking any chances this time.
How often are the broken devices "junked out" insted of repaired? Is it possible to use the black tie protection to strategically upgrade when your phone is say 1 year into your 2 year contract?
I tried getting black tie for my note but they wouldnt let me buy it because I did not purchase the note for them... I was very dissapointed. Anybody else got turned down?
Sent from my SAMSUNG-SGH-I717 using xda premium
I've been delaying taking my phone into Best Buy to have it replaced. Lots of issues going on that I think stem from having dropped. One thing I will say... the Note is one TOUGH phone! So much for cheap, plastic Samsung phones.
I was walking down a busy city street one day, and I had to whip my phone out to send a quick text. Due to the slippery backing of the Note, the phone just slipped through my hands and into the air. I was unable to prevent what happened next. From a distance of perhaps 3 or 3.5ft, my Note smashed into a hard concrete sidewalk, cartwheeled about three times, and settled on the ground face down. I was just sure my phone was not only f-ed up, but the screen was shattered to pieces. Imagine my surprise when I picked the phone up, and the screen was flawless. A tiny piece of plastic sort of broke off in the extreme upper right corner of the phone where it curves on the edges, but other than that... the phone was flawless on the front. The back was even more amazing... not one scratch on the back cover. The only damage was on three of the four rounded sides of the phone, where the Note made contact with the ground when it cartwheeled. It's scratched on three of the sides, but that's it. The rest of the phone was flawless.
But, ever since then, I've been having on-going problems with the phone. It randomly reboots and even completely shuts its self off, all of the time. I missed a very important doctors appointment two Monday's ago, because even though my Note had a full battery when I took it off the charger a few hours before I awoke that morning... the Note somehow turned its self off. It didn't restart... it simply shutdown and stayed off. I woke up way after I was supposed to, and that's when I found out the Note had turned its self off. The next Monday, it did the same damn thing! Turned its self off overnight. Luckily, I coincidentally had awoken naturally, just around the time the alarm on the Note should have gone off. I was pissed.
Another issue is the reboots. I've noticed that once my battery gets down to around 25-26%, my Note will go into a very strange, endless reboot cycle. It will reboot its self and then go to the home screen. It will take several minutes for the screen to fully load all of the home screen icons and wallpaper, and just when it seems like the phone is fully functional... it will reboot its self and the cycle repeats. I have to charge the phone significantly before it will finally stop the chaotic reboot sequence.
One of the three gold prongs inside of the battery case that's supposed to contact with the gold plates on the top of the Note's battery, is almost completely broken off. Sometimes the phone will not power on because it won't read the battery. And the back cover is pretty much done for. Most of the attachments that keep the battery cover secured to the back of the phone, have broken off.
And, performance-wise, the Note is really good at times, but other times it makes you want to throw it at a wall. The lag becomes unbearable and you can't use the phone at all, because it will eventually start to freeze at every command. The only way to fix the issue is to do a battery pull.
I do have the Black Tie Protection, but I've heard various responses as to whether or not BB will simply give me a new Note or give me a bunch of B.S. which may involve getting a refurbished phone if they do decide to exchange it. I would like to demand BB replace the Note, due to the fake they screwed me over on my first Note which turned out to be defective. BB kept giving me the run-around and excuses as to why they couldn't and wouldn't replace my Note. Mind you, I was still within the 30-day trial period. When I finally had to resort to calling AT&T about the issue, AT&T was extremely upset with BB for not honoring their 30-day, no questions asked policy. AT&T had to grant me an exception, and replace the phone for me at an AT&T Store, even though I originally bought the Note from BB. So, BB can consider this fulfilling their obligation, by giving me a new Note when I finally can take it in. I just don't want a bunch of B.S. and excuses. I've never used my Black Tie Protection before or on any other phones to know how it works.
I had BlackTie on my Samsung Captivate. I believe, if the phone appears repairable, they will ship it out for repair rather than exchanging it. The first approach is usually to attempt a repair. If the phone doesn't get repaired they will replace it. I bought my Notes from RadioShack so no BlackTie but then I only used BlackTie to try to get the GPS repaired on my Captivate which couldn't be done and BB said I had to deal with Samsung on that issue and so I cancelled BT and got ATT to sell me an Inspire under my old contract date.
Covers "everything" except for lost/stolen and complete water submission?
So if the phone was in several pieces... It would be covered?
I don't see why anyone would bring a phone in to be "repaired," knowing that it could take days or weeks when they could bring in a phone which can NOT be repaired and simply walk out of the store with a new or refurb phone.
vipergtsr6 said:
How often are the broken devices "junked out" insted of repaired? Is it possible to use the black tie protection to strategically upgrade when your phone is say 1 year into your 2 year contract?
Click to expand...
Click to collapse
You are not going to see this happen on a note for a while. I was able to get them to upgrade me to the Note from my Streak, but that's because the streak hadn't been for sale for some time, and the refurbs at the warehouses weren't there.
I also, have never had a problem walking in with a phone with a broken screen, and getting a "different" refurb 3 days later. I am not SURE it is a different unit, but they gave the option of getting my phone back in 2 weeks, or a refurb in 3 days, I thought the choice was pretty clear. Especially because a refurb is usually in better condition than a phone that's been dropped a couple of times.
I dropped my phone a couple days ago, tried to not pay it any mind. It was inside a slippery pocket and I took off my coat to turn it inside out for the rain and the phone went with it, OF COURSE. Did a quick inspection, everything looked fine so I pocketed it and went on my way.
This morning I was surveying my phone near my bedside window and I caught this weird glimpse of an arch so I tried to rub it away thinking it was a smudge.
Tilted the phone a little more and noticed that it's actually the plate behind the glass. So fragile. </3
I didn't get insurance, so I could probably go sign up then come back a couple days later and act like "OH NO!!"? Or should I just get a case and call it good? The crack isn't noticeable unless you tilt the screen and stare at it for a moment, and there aren't many moments where I or myself is staring at the back of it. Performance doesn't seem to be altered either.
Thoughts? Suggestions?
My guess is that performance won't be affected.
However, cracks tend to grow. It may be small now, but it likely will get bigger, unless you're lucky enough that both extremities of the crack are headed towards the bezel. Your call, but with it being on the back, and if you're getting a case, I would deal with it personally. Not having insurance sucks.
Also, trying to get ins on it now is not a horrible idea. Particularly if the damage is tough to see. Florescent lights are horrible for seeing those defects, the sun is much better.
Edit: one letter of grammer
Sent from my LG-E970 using XDA Premium HD app
Well the crack is heading from the bottom and arches up to the side. I'd take a picture of it but I only have my phone's camera and it might be a little difficult to even get a picture of the crack with a mirror. So I assume it couldn't grow any more from that. (I hope.) I'm buying a few silicone cases right now. :x
Edit: managed to get a picture of it with my webcam. See that?
sorry to hear...
this is the first phone i bought insurance for.
hopefully my Belkin bumper and Zagg kit will be in by the 27th so i can some level of protection on it. but would either have been able to prevent an impact fracture like that? i kinda doubt it. the bumper should make a it a bit less slippery at least.
i'd get insurance, while you can, if you're going to keep the device for a couple years i'm sure you'll have a good reason to call it in before all is said and done. either due to physical damage from being dropped one too many times or heck, just to replace the non-replaceable battery.
NOTE: BestBuy insurance = $10/mth over 24mths OR $170 if paid up front.
At first I wasn't considering insurance, but now I am definitely going to get it after seeing the crack. So when I get it, will I be able to play off the situation of my phone or will they look at it first and determine that it can't be replaced without a fee? I feel like I should've put this in Q&A with all the questions I have. :x Didn't think I had so many. Just wanna make sure so I don't **** myself over lol.
I am not sure how they will proceed as far as wanting to see the phone first. I wish you all the best with it !!
If they won't do it, some people have said that by putting a screen protector on it that usually keeps the crack from spreading. ( I noticed it is on the back, it should still work) Regards.
The crack isn't on the Gorilla 2, it's across the plate beneath it. So I'm hoping it just stays as is and doesn't fracture any further.
Murasakiii said:
I dropped my phone a couple days ago, tried to not pay it any mind. It was inside a slippery pocket and I took off my coat to turn it inside out for the rain and the phone went with it, OF COURSE. Did a quick inspection, everything looked fine so I pocketed it and went on my way.
This morning I was surveying my phone near my bedside window and I caught this weird glimpse of an arch so I tried to rub it away thinking it was a smudge.
Tilted the phone a little more and noticed that it's actually the plate behind the glass. So fragile. </3
I didn't get insurance, so I could probably go sign up then come back a couple days later and act like "OH NO!!"? Or should I just get a case and call it good? The crack isn't noticeable unless you tilt the screen and stare at it for a moment, and there aren't many moments where I or myself is staring at the back of it. Performance doesn't seem to be altered either.
Thoughts? Suggestions?
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My sympthies
We've all been there, done that. If they got a dollar for everytime they tried selling someone insurance to go with their phone but that person said "it's fine. i won't drop it", they'd be able to retire. I've been one of those people. Which is actually why I'm on this phone now instead of my Galaxy S3 haha
Good luck. One thing that bugs me is often the insurance doesn't cover drops.
If you can get best buy insurance I'd go for it. The only thing they don't cover is lost or stolen I hear.
Sent from my LG-E970 using xda app-developers app
I read up online that geek squad has an advanced insurance that covers drops. But I don't think I can go back and get it because what do you know, I've hit the third week mark of having this phone. Fffff-.
Sent from my LG-E970 using xda app-developers app
They might help you out with insurance at best buy. If not, you'd need to get something like square trade of zagg warranty or a competitor. Att insurance is a joke, 7.50/mo with a $200 deductible.
Sent from my LG-E970 using xda premium
Murasakiii said:
I read up online that geek squad has an advanced insurance that covers drops. But I don't think I can go back and get it because what do you know, I've hit the third week mark of having this phone. Fffff-.
Sent from my LG-E970 using xda app-developers app
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You have one month from date of purchase...least that's what they told me. Same as for the AT&T warranty purchase window.
Sent from my LG-E970
DraginMagik said:
You have one month from date of purchase...least that's what they told me. Same as for the AT&T warranty purchase window.
Sent from my LG-E970
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Thanks for the info! I'll go back some time this week. Cutting it pretty close for myself. I'm hoping they don't notice the crack, maybe I can just get my phone replaced. Hopefully the advanced insurance isn't too much more.
Sent from my LG-E970 using xda app-developers app
Murasakiii said:
Thanks for the info! I'll go back some time this week. Cutting it pretty close for myself. I'm hoping they don't notice the crack, maybe I can just get my phone replaced. Hopefully the advanced insurance isn't too much more.
Sent from my LG-E970 using xda app-developers app
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You just need to go in with the original receipt and say you want to add insurance. You don't have to show the phone then. Wait a week and then have the phone replaced. Done it twice.
Sent from my LG-E970 using xda premium
Or instead of scamming the insurance, you could just live with the purely cosmetic crack and have better karma. Just saying...
Sent from my LG-E970 using Tapatalk 2
What's the replacement payout at the end of 2 years? Do they replace the device or pay out the value?
Sent from my LG-E971 using xda premium
What does karma have anything to do with my phone?
Anyway I got denied insurance.
Sent from my LG-E970 using xda app-developers app
Never mind I should have just not posted. Just annoys me seeing threads about how to scam insurance. And, yes, getting insurance after something is broken is a scam.
But regardless, I'll shut up now. Everyone can flame away.
Sent from my LG-E970 using Tapatalk 2
My thread isn't about scamming insurance, it was asking if I should ignore it and get a case or get the cases plus insurance so I'd be protected from further harm to my phone. Being snarky to posters because I asked for suggestions is unnecessary. I've never bought insurance for a phone before, and it just so happens that since there's a small crack I can't have insurance at all. Wonderful.
Sent from my LG-E970 using xda app-developers app
You could get it over the phone with AT&T I bet.
Or squaretrade or zagg.
I am usually very good about handling my phone and keeping it safe since I keep it naked. But last night as I am coming in from outside, my DNA slips out of my pocket and I hear it hit the ground. I had a brief moment where I thought the phone would be OK, that lasted until I saw the the phone landed screen down!!
I picked it up and can already feel the screen was shattered before turning it over.
It looks like I was angry at it and took a hammer to it.
But good news is I purchased the phone with my AMEX :good: so they will credit back the amount of the phone and I just have to pay my insurance deductible with Verizon to get a new one.
AMEX
I love AMEX. I paid for my DNA the same way. I have dropped mine as well, but only a small chip up by the speaker. I Have put an OtterBox Commuter on is since, and I can't even see the chip anymore.
Cheers!
Ok so I used my Amex too, but didn't know they'd cover a drop. Hmm
Sent from my HTC6435LVW using xda premium
fireguy0306 said:
Ok so I used my Amex too, but didn't know they'd cover a drop. Hmm
Sent from my HTC6435LVW using xda premium
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Yes, for the first 90 days from purchase, if you accidentally damage the item or have your item stolen or lost; you can file a claim to have your $$ reimbursed in the form of a statement credit.
I dropped my phone about 1 ft onto the asphalt road, getting out of my mazda miata, with the phone on my lap. Landed upside down. Phone was naked. Screen was shattered.
I paid the $100 deductible w/ Asurion, and have kept the phone in a TPU case since then.
I LOVE the way the phone feels without a case, and the glass that goes all the way to the edge of the phone, with its bevel. But, unfortunately, that makes the phone highly susceptible to shattering with a fall
Dropped mine getting out of the car too within 2 days of buying it... Got a brand new one from Asurion though so i'm not too mad
Every time I ride my Ducati I tell myself that everybody on the road is trying to take me out.
And I never stop telling myself that while I'm on the bike.
Every time I reach for my phone I tell myself that I am going to drop it at any minute.
And I never stop telling myself that the entire time the phone is in my hand.
It's safer....and less expensive that way.
justice_beaver said:
I am usually very good about handling my phone and keeping it safe since I keep it naked. But last night as I am coming in from outside, my DNA slips out of my pocket and I hear it hit the ground. I had a brief moment where I thought the phone would be OK, that lasted until I saw the the phone landed screen down!!
I picked it up and can already feel the screen was shattered before turning it over.
It looks like I was angry at it and took a hammer to it.
But good news is I purchased the phone with my AMEX :good: so they will credit back the amount of the phone and I just have to pay my insurance deductible with Verizon to get a new one.
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no pictures... you know we all want to see it.. yet at the same time we don't like seeing it.. :laugh:
Case, case, case .
Good number of em out there. I have two chips in my DInc 2 from dropping it. When I bought the DNA I almost didn't get one. I never really liked em. But I'm glad I did. It still sides in and out of me pocket just fine.
HtC DNA
XDA App
lazarus2297 said:
no pictures... you know we all want to see it.. yet at the same time we don't like seeing it.. :laugh:
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I will take some pics this weekend, before I have to send it back.
Luigi711 said:
Case, case, case .
Good number of em out there. I have two chips in my DInc 2 from dropping it. When I bought the DNA I almost didn't get one. I never really liked em. But I'm glad I did. It still sides in and out of me pocket just fine.
HtC DNA
XDA App
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Yea I have been looking at the Diztronic TPU case. Looks very minimal. I love the phone with out a case, but dont want to run into this issue again.
That's a good case I love mine it doesn't feel too different and it slides in and out of your pocket very easily.
Sent from my Nexus 7 using xda app-developers app
Here is a pic of my screen!
Can't wait to get my replacement.
Sent from my HTC6435LVW using xda app-developers app
justice_beaver said:
Here is a pic of my screen!
Can't wait to get my replacement.
Sent from my HTC6435LVW using xda app-developers app
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Eww...
Sent from my HTC6435LVW using xda app-developers app
justice_beaver said:
I will take some pics this weekend, before I have to send it back.
Yea I have been looking at the Diztronic TPU case. Looks very minimal. I love the phone with out a case, but dont want to run into this issue again.
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YES please get the diztronic!!!! i got it and dropped it from the second floor of my house and it took no damage!
Stryker1297 said:
YES please get the diztronic!!!! i got it and dropped it from the second floor of my house and it took no damage!
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Got my replacement phone coming today and the Diztronic case coming tomorrow!! :good:
Ouch! I dropped mine the other day and thought for sure the screen was going to be cracked but I lucked out with zero damage
Sent from my Nexus 10 using xda app-developers app
ScreenSpace said:
Every time I ride my Ducati I tell myself that everybody on the road is trying to take me out.
And I never stop telling myself that while I'm on the bike.
Every time I reach for my phone I tell myself that I am going to drop it at any minute.
And I never stop telling myself that the entire time the phone is in my hand.
It's safer....and less expensive that way.
Click to expand...
Click to collapse
This people, even a case will not save the screen in some situations. Just don't drop it. In 18 years of carrying a phone I can still count on one hand the number of times I've dropped a phone.
Every time I ride my Ducati I tell myself that everybody on the road is trying to take me out.
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That time you have to use the brand of your bike instead of saying motorcycle...