[Q] Nokia Care Suit - Device Not Detected - Nokia Lumia 920

I have been trying to get Nokia Care Suite to detect my device when it is plugged in via USB. I have installed and reinstalled NCS along with several drivers to no avail. I have updated the MS Framework to the most recent one along with using different USB cords and trying all the USB ports.
I am using a Windows & 64x laptop if that helps. I have looked around the internet for any solutions, but have found none so far. I know that NCS is supposed to detect your device once it is connected from what many other users say, but mine just does not do that.
Is there any possible solution to this?
Any help would be appreciated.

Might be some driver problem. better try another laptop or computer. no problem at all with my 32bit windows7.
shindou26 said:
I have been trying to get Nokia Care Suite to detect my device when it is plugged in via USB. I have installed and reinstalled NCS along with several drivers to no avail. I have updated the MS Framework to the most recent one along with using different USB cords and trying all the USB ports.
I am using a Windows & 64x laptop if that helps. I have looked around the internet for any solutions, but have found none so far. I know that NCS is supposed to detect your device once it is connected from what many other users say, but mine just does not do that.
Is there any possible solution to this?
Any help would be appreciated.
Click to expand...
Click to collapse

Related

my hd2 and pc

i am really tired from a problem with my hd2 i can‘t connect my hd2 with pc (( usb cable )) i did every thing and i couldnt recognize it i am really desperate can anybody help ?
Might
help if you mention what Windows/system you are running on your pc
the operation system is windows 7
Do
you have the Windows Mobile Device Center installed?
Have you tried a Disk Drive connection, under connections USB to PC?
I do know for a fact some people simply solved the problem just by using another USB port...
Might be worthwhile checking your firewall too, I believe some can block the active sync connection
registeredxdadevi said:
you have the Windows Mobile Device Center installed?
Have you tried a Disk Drive connection, under connections USB to PC?
I do know for a fact some people simply solved the problem just by using another USB port...
Might be worthwhile checking your firewall too, I believe some can block the active sync connection
Click to expand...
Click to collapse
thank you for your post i did everything you wrote the problem still my hd2 doesnt recognize to my pc i am planning to sell my phone because og this
Havent used WP7 yet, but in WM6.x there is something in Settings for USB connection - this gives you the ability to check a box that says (something like) Fast Outlook connection. If you uncheck this you will probably find that your HTC connects beautifully. So, again, trawl through your setup/settings and look for something that talks to USB connection, or PC Synch.
Hope this helps.
Uninstall all versions of Windows Mobile Device Centre then reboot, just install the latest update from of WMDC from Microsoft and plug your HD2 in.
It worked for me and I'd tried everything else.
G
I'm having the same problem also, but I am using Windows Vista. I tried just about everything the forum mentions its pretty frustrating. I've tried uninstalling and installing WMDC and tried different USB ports, also tried selecting a few of the different settings on the phone in the USB to PC. Does anyone know what possibly I am missing or not doing correctly?
evilged said:
Uninstall all versions of Windows Mobile Device Centre then reboot, just install the latest update from of WMDC from Microsoft and plug your HD2 in.
It worked for me and I'd tried everything else.
G
Click to expand...
Click to collapse
I number of my friends had the same problem concerning the connection and when they did the above it fixed the problem. I suggest everyone give it a go.
Still having problems with this... I've uninstalled rebooted and installed and reboot WMDC and also messed with all the settings on USB to PC and tried every single USB port on my computer. I am running Windows Vista 64 bit version and still not having any luck getting this phone to connect via USB. Anyone have any ideas?

[Q] Can't connect to PC in anyway, shape or form!

Can anyone help?
I am a newbie to Android, but a bit of a pro with IOS!
My Brother in Law has been passed down a Galaxy S II by his Father, and want's it unlocking to all networks, so once again I have been dragged in to do it as with anything tech related.....
I have read the forums and understand how to root and unlock etc., but here is my problem.
I can't connect the phone to the PC in any way, shape or form.
It is locked to T-Mobile and is model GT-I9100 on 2.3.3 Gingerbread.
It won’t connect to Kies, Odin, or show up in explorer as a USB device etc. I have tried the suggested methods of debugging mode etc., tried various cables, different PC's, drivers.
I believe the fault is the phone, as if I plug my friends S II in Kies see it right away and installs drivers no problem, however they and on version 4.x.x.
The phone will charge via PC USB and also when I connect the cable it brings a screen up showing a USB plug and says MTP Application at the top and says connected, press the home key to quit Kies. But other than that nothing.
I also tried to update the software from 2.3.3 to the latest software via Wi-Fi from the phone, but again it gets as far as connecting to server for about a minute then just says connection failed.
I can only think it either has a software corruption or a faulty dock connector? Or perhaps I need drivers compatible with Gingerbread 2.3.3 and Windows 7.
Any help please!
I'd be replacing the USB board/port; quick/easy/cheap (~US$15) to do - search for KeithRoss39's guide in the General sections, has all the info you need.
Thanks for the reply.
Just had the back off and gave it a good clean, but no joy, so that may be the next step.
However when I connect the USB cable from the PC to the phone, the phone does pop up the MTP USB Application image on the screen.
But it isn't detected by PC at all.
Any ideas?
Yes. Replace the USB board/port. It often will show only a few faults (like you're seeing) rather than crap out completely. This is what I would do if I was in your situation.
As @MistahBungle says.....these ports do fail......
There are a number of specific connectors within the port.....each one controls a different function. So it IS possible for the port to remain functioning for charging while failing for PC connection (for example).
There really is no other option than to replace the whole port/board assembly.........
Sent from my GT-I9100 using xda app-developers app

Unable to recognize device USB.

I have tried to connect with the device through USB with fastboot, adb, and just through Windows. It does not show up in the Device Manager at all.
Is this a hardware issue with the device? Seems odd as it was working fine and now it isn't and it has only been sitting on my desk as this isn't my main phone.
By the way I have tried this on 2 different Windows 8.1 computers and one Windows 7 PC.
Try removing all drivers for the phone and reinstalling them and see if it works. Also are there any other phone drivers installed for a different device you may have recently installed? They may be conflicting.
Sent from my Nexus 7 using XDA Premium 4 mobile app
It should still show up in Device Manager regardless of drivers though. Just tested on a computer that has never had a single phone plugged into it and Device Manager still does not detect and devices.
Windows 8.1 has driver issues for the DNA. Though it should have worked fine in Windows 7. But I believe for a device to show up the drivers need to be installed.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
justinds89 said:
I have tried to connect with the device through USB with fastboot, adb, and just through Windows. It does not show up in the Device Manager at all.
Is this a hardware issue with the device? Seems odd as it was working fine and now it isn't and it has only been sitting on my desk as this isn't my main phone.
By the way I have tried this on 2 different Windows 8.1 computers and one Windows 7 PC.
Click to expand...
Click to collapse
try a different cable
The device should still show up without drivers as an unknown device. You can't really mess with the drivers for the device until it shows up. Also on a Windows 7 computer that has never been used before the computer should automatically pickup the device so you can transfer files to/from through Windows Explorer.
I have tried a different cable.
I am starting to think it's a hardware issue with the device itself.
what happens when you connect an OTG cable and a flash drive? Does the activity light on the drive activate?
I have not tried that and I do not believe I have an micro OTG cable. I will have to check when I am back at my place later.
Try installing HTC sync and update it and see if that installs ur correct drivers
Sent from my HTC6435LVW using xda app-developers app
Appreciate the replies. It should still detect a device plugged in without drivers/HTC Sync, but I have tried installing HTC Sync and all that anyhow. The PC's can detect other Android devices just fine(HTC One M8 & EVO 4G).
justinds89 said:
Appreciate the replies. It should still detect a device plugged in without drivers/HTC Sync, but I have tried installing HTC Sync and all that anyhow. The PC's can detect other Android devices just fine(HTC One M8 & EVO 4G).
Click to expand...
Click to collapse
If you KNOW the cable is "good", the port may not be "GOOD". Does the cable work with another device?
The cable is definitely good(tried multiple and they work with other devices). I have been thinking it's the port in the device from the beginning, but was hoping maybe there was something else going on.

None of my computers recognize any of my phones.

What is going on? None of my computers are even seeing any of my phones.
I have two android phones (Samsung Note 5 and S8+) and three windows computers. One using Windows 10 and two using Windows 8.1. I have tried every cable I have with every computer and every phone. They don't even show up in device manager. There's absolutely no recognition that anything has plugged into the computer. But the phones are receiving charge. The USB ports are working fine. They work perfectly well for flash drives and other peripherals like my printer. I've got developer mode turned on for both phones. I've activated USB debugging, and I've tried it without USB debugging. I tried revoking USB debugging authorization and restarting USB debugging. I tried MTP and PTP. Obviously everything is fully updated. AND I reinstalled the android driver! I can't think of anything else to try!
WHAT IS GOING ON? I've never seen anything like it!

Question Couldn't connect my device to computer.

I am using usb cable to connect my phone to laptop but the phone doesn't show any transfer notifications. My device only charges.
I tried uninstalling usb drivers and reinstalling them on laptop which didn't work.
I used the same cable on other laptop and it worked fine.
Is this the fault of my laptop or my device? Can someone provide solution to it?
If it works on a different laptop it sounds like your laptop is the issue. What make and model is it, and running what OS?

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