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New Response From [ Pete (UK - Ireland Support (Tech)) ]
Hi Hywel, thanks for your email.
I understand this may be frustrating, but the 16th was never the release date. there were some 'leaks' on the internet, but those were incorrect, It was never planned for today at all.
The update will be available for everyone from the end of the month as planned. it will be phased out over a week or so to spread out the download demand, but it was certainly never going to appear today.
Best regards,
Pete W
HTC
Customer Information
CountryUnited Kingdom
Inquiry Information
Inquiry TypeTechnical Support
Inquiry Description
Hi Where is the hero 2.1 upgrade for me to download?? It’s the 16th of April the day the upgrade is scheduled for release. If it’s not released today then when? If this is so then I can’t believe this delay as its been promised again and again !!!!!
Issue Date & Time
2010/04/16 09:54
They never said that ROM 2.1 will be released on 16th. I don't know where you get that.
1st they said they will release 2.1 ROM upgrades in March. When March came they said that due to some technical issues we have to wait till mid April for release.
So now it is mid April and some tech guy says it will be released at the end of the month. Guess what, at the end of month they will say that it will be released in mid May.
Did you get the game rules now ? They want as to buy their new Incredible phone!
The 16th was on a schedule that was leaked a moth or so ago.
But it should never have been believed anyway.
Lennyuk said:
The 16th was on a schedule that was leaked a moth or so ago.
But it should never have been believed anyway.
Click to expand...
Click to collapse
mainly because of... where did that "leak" come from? i mean it is as easy as this:
leaked from HTC Customer Care:
Release Date of HTC Hero Android 2.1 Upgrade: 17. April 2010
Click to expand...
Click to collapse
see? it is not gonna happen tomorrow because i claim it. as long as it isn't a *ruu*.exe file i don't believe anything anymore...
edit: lol, now wait for the five threads that will be created quoting the above
deleted
luvgirl12345 said:
Hey guys yo no wat?? 2.1 update iz supozed to be relesed tomorow!!! OMFG im so hapy xD...
lol that was fun.
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Click to collapse
Warning! Warning! Troll detected !!
Nice misleading thread title bro.
I wonder if I'm the only one getting sick and tired of reading these threads about official 2.1...
twmshwn said:
Hi Where is the hero 2.1 upgrade for me to download?? It’s the 16th of April the day the upgrade is scheduled for release. If it’s not released today then when? If this is so then I can’t believe this delay as its been promised again and again !!!!!
Issue Date & Time
2010/04/16 09:54
Click to expand...
Click to collapse
I think you didn't put enough exclamation marks in your original enquiry for them to take you seriously. And if I were you, I'd sue that guy who promised you update on April 16th again and again. Uh wait. Nobody promised that. Nevermind then.
Imagine having to man the email response section at HTC for the Hero with all the plums emailing you asking every 10 mins when the 2.1 update will be out!
I wonder how high the internal window jumper rate is... or forced handset in throat related deaths in the HTC office..
I also emailed them and they said the android 2.1 updates will be coming out starting at the end of april including for your HTC hero
whitealien said:
Did you get the game rules now ? They want as to buy their new Incredible phone!
Click to expand...
Click to collapse
I don't buy that as it makes little sense. It would hardly increase sales figures for the new devices at all. Most cellphone owners are locked into a contract which means if they want to upgrade before it's renewal time they have two choices.....wait, or pay over the odds to do so.....almost everyone (except die hard early adopters who are an extremely small percentage of owners) chooses the first option.
Then you have the fact that the newer handsets have better hardware and software, and all the ROM upgrades in the world won't change the hardware, so who in their right mind is going to choose an older phone knowing they'll have to mess about and upgrade it when they can just go get the shiny new model for free on another contract?
For all we (I) know, the delays could be due to more tweaks needed to make the ROM run at an acceptable level on handsets that have an inferior hardware spec than those that it was originally designed for.
the delays are mostly due because the htc servers couldnt possibly support all desire, hero and legend updates at the same time, thats why they are rolling ou the updates slowly, starting with the desire network providers, then the legend probably and finally the hero
The Dark Side said:
I don't buy that as it makes little sense. It would hardly increase sales figures for the new devices at all. Most cellphone owners are locked into a contract which means if they want to upgrade before it's renewal time they have two choices.....wait, or pay over the odds to do so.....almost everyone (except die hard early adopters who are an extremely small percentage of owners) chooses the first option.
Click to expand...
Click to collapse
I know this is not true as I and many of my friends are not on contracts (actually can only think of 1 who is) and prefer to buy outright as to upgrade as we see fit, and change service provider too. But I do agree with your point, it would not be a way to increase sales, more likely just internal bureaucracy is the cause for the set back.
Seriously people, there's a little thing called patience. My mother always told me that good things come to those who wait.
Was it less than 10,000? This is utterly ridiculous.
I remember back when the PlayStation 2 debuted in 2000 and Sony shipped only half of their projected 1 million units for launch, and it was mad crazy trying to find one, you had to be at the right store at the right time that wasn't taking only pre-orders to get one.
Fast forward to today with Asus Transformer Prime it's like barely any store have one. Worst launch of a new product in history IMO.
I swear had this not be the only Android tablet with the highest specs I wouldn't be clinging on to wanting one this long. But sadly all the other alternative tablets fall short on the specs.
Idk probably that number!
But idk anyone who has gotten a 64gb they are saying January (amazon)
Sent from my PC36100 using Tapatalk
I dont think its time to go "OMFGWTFBBQ" over this yet. Asus's statements have always said things to the effect of "we plan to start shipping units on the X day." They never said anything about fulfilling every kids want and need across the planet by day 1 of product launch.
Yes, it does suck that its not overstocked everywhere ready to go for everyone and their brother with enough extra supply for everyone to buy a second unit as a fallout backup unit, but they never really got all crazy with it. I think their aim has been to make sure the product stays quality, and to start opening the product flow pipelines this week, which they are doing.
the_game_master said:
Was it less than 10,000? This is utterly ridiculous.
I remember back when the PlayStation 2 debuted in 2000 and Sony shipped only half of their projected 1 million units for launch, and it was mad crazy trying to find one, you had to be at the right store at the right time that wasn't taking only pre-orders to get one.
Fast forward to today with Asus Transformer Prime it's like barely any store have one. Worst launch of a new product in history IMO.
I swear had this not be the only Android tablet with the highest specs I wouldn't be clinging on to wanting one this long. But sadly all the other alternative tablets fall short on the specs.
Click to expand...
Click to collapse
I am Right there with you its down right shameful how this has been handle ..et alone turning would be buyers away i thought long and hard yesterday about just getting another tablet but my Gf told me to stay with it because ive already been waiting so long
Yup I feel the exact same way.
I really don't want to get something else. This is my first tablet because I've been waiting for something I really like.
But with a seriously flawed release plan, Asus has pretty much told me, "Sorry, we're not interested in your business."
I will NOT cancel my order until there is no more hope for me getting it before I leave back overseas on Dec. 29.
Come on people, its not like Asus doesn't want you to have the device before Christmas. I'm sure they tried their hardest to get these things out, but ran into lots of issues on the way. I do agree that Asus should of been more upfront about what was happening. Asus certainly isn't saying they're not interested in your businesses and they will be shipping these things out as quickly as possible.
If I wasn't so Anti-Apple, I would have cancelled this order a long time ago. How can the Android tablet market possibly ever grow in numbers with a launch like this??? Things like this really make me question my judgement in choosing a tablet, but I still think Android as a tablet platform would be more preferable for my needs than going with Apple, and its locked down platform.
I just am concerned for the future of the Android tablet market... If future launches from other companies go like this one, Apple will be laughing its way to the bank, even more than it is doing right now.
This would be a shame.... the Asus Transformer prime, and all of the Android Tablets coming out next year, have the potential to definitely compete against whatever apple brings. Let's hope Asus gets these out quickly, and in large quantities.
I think they shipped 4
no wait 3
yes 3 is the number.
also holy crap you people complain like woah. These are what they call "white people problems"
veggicide said:
Come on people, its not like Asus doesn't want you to have the device before Christmas. I'm sure they tried their hardest to get these things out, but ran into lots of issues on the way. I do agree that Asus should of been more upfront about what was happening. Asus certainly isn't saying they're not interested in your businesses and they will be shipping these things out as quickly as possible.
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Click to collapse
Gotta agree with you. They obviously seriously screwed up by not making a pre-Christmas release of a decent size and you can be sure that they're not happy about it.
The problem I have with them is the almost complete silence on the matter. For that there is no excuse. They knew that many of us were purchasing this for Christmas so they should have been up front when they knew they weren't going to be able to fulfill pre-orders.
Update: Pre-orders for the #TransformerPrime starting to be fulfilled this week. Inventory set to reach normal levels in January
http://twitter.com/ASUS
the_game_master said:
Was it less than 10,000? This is utterly ridiculous.
I remember back when the PlayStation 2 debuted in 2000 and Sony shipped only half of their projected 1 million units for launch, and it was mad crazy trying to find one, you had to be at the right store at the right time that wasn't taking only pre-orders to get one.
Fast forward to today with Asus Transformer Prime it's like barely any store have one. Worst launch of a new product in history IMO.
I swear had this not be the only Android tablet with the highest specs I wouldn't be clinging on to wanting one this long. But sadly all the other alternative tablets fall short on the specs.
Click to expand...
Click to collapse
you said it yourself, its the only tablet with the highest spec. why do you think other manufactures aren't making them? they are, but none of them can release them yet, theres not even an official statement yet, because of the time constraint. The fact the asus is able to release them before the Xmas is impressive enough. I know its dissapointing to have an expected release date and got pushed back, i know it sucks when their first shioment fall short. But should them wait till they have enough for everyone and release people are gonna complain that its too late.
Falhawk said:
Update: Pre-orders for the #TransformerPrime starting to be fulfilled this week. Inventory set to reach normal levels in January
http://twitter.com/ASUS
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Click to collapse
Again, that could mean late January which is another 5-6 weeks. Amazon says that they won't be able to fulfill new orders for another 4 weeks at minimum.
andyxover said:
you said it yourself, its the only tablet with the highest spec. why do you think other manufactures aren't making them? they are, but none of them can release them yet, theres not even an official statement yet, because of the time constraint. The fact the asus is able to release them before the Xmas is impressive enough. I know its dissapointing to have an expected release date and got pushed back, i know it sucks when their first shioment fall short. But should them wait till they have enough for everyone and release people are gonna complain that its too late.
Click to expand...
Click to collapse
Yea, i seriously doubt Asus is sitting on a stockpile of these things and saying, "Let's ruin everyone's Christmas." They are doing the best they can. They are a business, they want to sell these things. I am grateful that they caught the wifi problem and then decided to do something about it. Other companies would have just shipped and not said anything (i.e. Apple and the many bugs that their devices have come out with ala Siri, iphone 4 radio fiasco, and 4GS battery life). Asus wanted the product to be the best possible before shipping and it makes me feel like the device I get will be of the highest quality, even if I don't get it before Christmas.
Yea, I'm dissapointed. But I'm not going to come on XDA and throw a childish hissy fit about it. I do really really really want mine, but come on people, this is a "first world problem."
Go ahead and cancel your orders out of anger. I will happily bump up in the line.
2 Waves, 12/23 and 1/11/2012
htowngator said:
Again, that could mean late January which is another 5-6 weeks. Amazon says that they won't be able to fulfill new orders for another 4 weeks at minimum.
Click to expand...
Click to collapse
Just got off the phone with Gamestop where I have my pre-order, the January date is for the 2nd wave of ordered inventory. If you already have a pre-order out there, you "should" as of now, get yours the 23rd, at least this is the word at Gamestop and I assume other retailers are on the same or close to the same schedule.
---------- Post added at 11:01 AM ---------- Previous post was at 10:52 AM ----------
Years ago when I was working for IBM, we came out with a very hot Thinkpad/Laptop right before Christmas, the VP massively underestimated the demand, he was fired over it, the money on the table that was lost. I think we can say Asus under estimated the demand. To bad to, the numbers they could have achieved. To have done this right, the pipeline should have been full on 12/1. So here we are, we wait, my last best hope is Gamestop saids my pre-order will be available the 23rd, the first wave, if they don't have it, I think I will default to a new laptop instead.
Those of us who bought the original transformer know ASUS had similar problems with the launch of that product and many feel they didn't learn anything. I think they did but what they forgot was instead of one color with two memory size variations they now have two colors with the same two memory variations, so all the revised plans based on the previous screw up didn't work when they doubled the options. So you get cancelled from one retailer, Amazon because they took too many orders for one color and you cover yours bets by getting the opposite color with another retailer, Best Buy and bam, you lose that one because they had the opposite problem. The introduction of two colors and the missing 64GB versions are the prime, excuse the pun, factors in this screw up. IMHO.
The big test for me now with this shipping fiasco is how well and how quickly they get ICS out.so much for all the "worlds first" claims!
I think we can say Asus under estimated the demand. To bad to, the numbers they could have achieved.
Click to expand...
Click to collapse
I don't think it's under estimating demand, it's not like 10K+ users are happy and have their Primes, and countless others are waiting for the 2nd/3rd batches.. they just failed to deliver the product, logistical, technical, marketing, lack of communication with consumers, etc. First batch obviously got pulled back to be reworked.
I'm not certain the demand is outrageous for this product. Maybe just the people who pre-order them (like myself). Stir crazy wanting the device before Christmas. Rightfully I guess, most of the expectations have been set by the retailers and not ASUS. ASUS seems to be trying to "ignore" the problem and not communicate except through third parties and rumor mill. This is 2011, you have to be engaged directly with your customers through social media, twitter, facebook, etc.. but they are 'mostly' silent.
My 2 cents -
If they could of got it in B&M store by Black Friday, week after Thanksgiving, etc.. they'd be selling like hot cakes probably. Horrible launch planning, they tried to hit a date and failed, and it'll cost ASUS with all the upcoming announcements at CES, Ipad 3 rumors, etc..
I'm sure quite a few jobs will be lost over this, marketing/PR, QA, Product Management, etc... they can't be successful if they can't learn how to launch a product. These aren't motherboards, or GPUs where the specs will sell the product, they need to market to the average consumer, and they are failing. Maybe it's different in other regions, but in the US, you gotta really knock it out of the park.
Conduitz said:
I dont think its time to go "OMFGWTFBBQ" over this yet. Asus's statements have always said things to the effect of "we plan to start shipping units on the X day." They never said anything about fulfilling every kids want and need across the planet by day 1 of product launch.
Yes, it does suck that its not overstocked everywhere ready to go for everyone and their brother with enough extra supply for everyone to buy a second unit as a fallout backup unit, but they never really got all crazy with it. I think their aim has been to make sure the product stays quality, and to start opening the product flow pipelines this week, which they are doing.
Click to expand...
Click to collapse
Overstocked? Try just "stocked at all'. None of the stores have them.
It's obviously on Asus's end -- probably with their supply chain management. This isn't the first failed launch so no, they don't get a free pass.
See, I don't think consumers would have minded if Asus made a public announcement BEFORE release about delay issues. They left costumers in the dark and even now, we're getting conflicting reports.
A week or so ago they stated 19th was still a go, but that clearly was a bust.
This isn't a small start-up we're talking about -- they have over 110,000 employees! Not one of them could make a public announcement and communicate more effectively? No, that's ridiculous.
jwigginton said:
I don't think it's under estimating demand, it's not like 10K+ users are happy and have their Primes, and countless others are waiting for the 2nd/3rd batches.. they just failed to deliver the product, logistical, technical, marketing, lack of communication with consumers, etc. First batch obviously got pulled back to be reworked.
I'm not certain the demand is outrageous for this product. Maybe just the people who pre-order them (like myself). Stir crazy wanting the device before Christmas. Rightfully I guess, most of the expectations have been set by the retailers and not ASUS. ASUS seems to be trying to "ignore" the problem and not communicate except through third parties and rumor mill. This is 2011, you have to be engaged directly with your customers through social media, twitter, facebook, etc.. but they are 'mostly' silent.
My 2 cents -
If they could of got it in B&M store by Black Friday, week after Thanksgiving, etc.. they'd be selling like hot cakes probably. Horrible launch planning, they tried to hit a date and failed, and it'll cost ASUS with all the upcoming announcements at CES, Ipad 3 rumors, etc..
I'm sure quite a few jobs will be lost over this, marketing/PR, QA, Product Management, etc... they can't be successful if they can't learn how to launch a product. These aren't motherboards, or GPUs where the specs will sell the product, they need to market to the average consumer, and they are failing. Maybe it's different in other regions, but in the US, you gotta really knock it out of the park.
Click to expand...
Click to collapse
Couldn't agree more with this. I too don't think that there was that much demand for the Prime in terms of pre-orders (compared to the Ipad for example). After all, I haven't heard a thing about the Prime in the mainstream media. I think ASUS just completely missed their launch target and for some reason thought that if they ignored everyone it would just go away. Not in this day and age.
I think that they could have avoided ALL the negative reaction if they had just communicated with people. I'm fine with the fact that my Prime is late, it's the complete lack of communication by ASUS and all the rampant speculation about release dates that's driving me nuts. The Prime will be ready to ship when it's ready to ship but I would REALLY like to hear from ASUS when it's going to come out. We don't even have a release date for the Prime in Canada....it's become a joke.
jwigginton said:
I don't think it's under estimating demand, it's not like 10K+ users are happy and have their Primes, and countless others are waiting for the 2nd/3rd batches.. they just failed to deliver the product, logistical, technical, marketing, lack of communication with consumers, etc. First batch obviously got pulled back to be reworked.
I'm not certain the demand is outrageous for this product. Maybe just the people who pre-order them (like myself). Stir crazy wanting the device before Christmas. Rightfully I guess, most of the expectations have been set by the retailers and not ASUS. ASUS seems to be trying to "ignore" the problem and not communicate except through third parties and rumor mill. This is 2011, you have to be engaged directly with your customers through social media, twitter, facebook, etc.. but they are 'mostly' silent.
My 2 cents -
If they could of got it in B&M store by Black Friday, week after Thanksgiving, etc.. they'd be selling like hot cakes probably. Horrible launch planning, they tried to hit a date and failed, and it'll cost ASUS with all the upcoming announcements at CES, Ipad 3 rumors, etc..
I'm sure quite a few jobs will be lost over this, marketing/PR, QA, Product Management, etc... they can't be successful if they can't learn how to launch a product. These aren't motherboards, or GPUs where the specs will sell the product, they need to market to the average consumer, and they are failing. Maybe it's different in other regions, but in the US, you gotta really knock it out of the park.
Click to expand...
Click to collapse
When you said: "If they could of got it in B&M store by Black Friday, week after Thanksgiving, etc.. they'd be selling like hot cakes probably"
The key word is IF. Not meaning you, but anyone who has been saying "Asus blew it. They should have had this thing out (insert date here) and it would have been a HIT, is just being naive. a) It IS a hit, if not on the scale of Apply or Sony releases. b) ASUS has been busting their ass trying to get this out, and in spite of several setbacks (the wifi issue in one place reported 300 units were recalled, which is a ridiculous number.. more like 3k units I would guess, or possibly ALL unites to test, and reship unaffected tablets) and if ASUS could have had thousands of these ready for Black Friday, you can bet they would have.
I am personally pissed at all the outright LIES that Bestbuy CSR's were telling folks, when they OBVIOUSLY kept selling Pre-orders beyond any commitment of what they would receive. If everyone else could pull the pre-orders, theres only ONE reason Bestbuy didn't - out & out greed and ^%$# the customer business methods.
I have communicated to ASUS that they can NOT compete with the like of Apple, Samsung, or even Motorola when they don't even get the english tranlastions correct in their marketing materials. I personally saw them change the WebStorage Portal page and add corrections I sent in an email.... Small time operators, they don't get that they are peeing in the tall grass with the big dogs now. They need to hire a top Advertising Agency, and Marketing consulting to provide someone with a degree in Language to proffread their silly statements.
I have a Motherboard here that has this on the box: "Rock Solid" Heart Touching" ??? Heart Touching? WTF does that have to do with a high spec motherboard? LOL
Does anybody know how long Asus will be supporting software updates for the Prime?
I just got the tablet 2 months ago and would be disappointed if the new T300 and T700 got all the attention and they just forget about us.
legally they have to support android for, what is it, a year? Something about google getting too many complaints, people buying android phones and they were not getting the updates as they were coming so google agreed to slow down releases of new versions of android and manufacturers have to support the devices for a minimum amount of time, which i think is a year.
either way, the original transformer has an update to ICS and its over a year old, we should be good at least until the next version of android. On top of that, as far as i know between the 300 and the 700 we should have the same support from the same chips so even if were not supported our wonderful devs could prolly take updates from these two devices and apply them to the prime.
Im not worried about updates, and you shouldn't be either.
3.
1415926535897932384626433832795028841971693993751058209 7494459230781640628620899862803482534211706798214808651 3282306647093844609550582231725359408128481117450284102 7019385211055596446229489549303819644288109756659334461 2847564823378678316527120190914564856692346034861045432 6648213393607260249141273724587006606315588174881520920 9628292540917153643678925903600113305305488204665213841 4695194151160943305727036575959195309218611738193261179 3105118548074462379962749567351885752724891227938183011 9491298336733624406566430860213949463952247371907021798 6094370277053921717629317675238467481846766940513200056 8127145263560827785771342757789609173637178721468440901 2249534301465495853710507922796892589235420199561121290 2196086403441815981362977477130996051870721134999999837 2978049951059731732816096318595024459455346908302642522 3082533446850352619311881710100031378387528865875332083 8142061717766914730359825349042875546873115956286388235 3787593751957781857780532171226806613001927876611195909 2164201989380952572010654858632788659361533818279682303 0195203530185296899577362259941389124972177528347913151
months.
texstar said:
Does anybody know how long Asus will be supporting software updates for the Prime?
I just got the tablet 2 months ago and would be disappointed if the new T300 and T700 got all the attention and they just forget about us.
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Click to collapse
Really it is immaterial how long ASUS provide updates. Once your warranty is up there is no reason not to unlock, and then you can be sure of updates pretty much forever
18 months was what Google said that their official partners (of which Asus is one of) have to provide official support (read OTA updates).
I have to agree with Barry though, official support is a bit of a non-issue at least to most users here at XDA.
jdeoxys said:
3.
14159265358979323846 months.
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Oh geeze, another awesome XDA forum post. The reason for the post was to determine if I want to keep the Prime or not. I don't want to be sitting here watching the new tabs getting all the good stuff and nothing for Prime owners.
pileot said:
legally they have to support android for, what is it, a year? Something about google getting too many complaints, people buying android phones and they were not getting the updates as they were coming so google agreed to slow down releases of new versions of android and manufacturers have to support the devices for a minimum amount of time, which i think is a year.
Click to expand...
Click to collapse
Thanks for the information. A year is good enough for me. By then it will be out of warranty and ready for external mods.
Tex
Are you still around or did you abandon us and move on? A quick update of any progess would be nice at this point.
I think an attorney snooping around ASSUS files would get some action. Time to make some demands or look into class action.
This is no way to treat a cash paying customer.
Not sure what you guys are expecting this late in Prime's life..
Make no mistake, I am by far one of the biggest critic of Asus & heck... Gary too...
Also, I've kept saying this for a while... "Gary is marketing/PR person. He is here for dmg control"
He wasn't here to "HELP" or whatever, nor can he really give an insight into anything... this is XDA, if Asus really wanted to help us... S/W or Engineer would have been in this board... NOT A MARKETING guy.
shinzz said:
Not sure what you guys are expecting this late in Prime's life..
Click to expand...
Click to collapse
Yeah the prime has been out for sooooooooooooo loooooonnnngggg !!
Its hardly old ! Alot of primes are still under warranty...
I've now unlocked so my warranty is void (perhaps what asus want from everyone really) but i dont consider the prime to be an old device.
I agree that Gary was only here to calm the flames though, as you rightly say theres no point sending a marketing guy .. i honnestly think his purpose was to keep us quiet for a while. and it worked!
shinzz said:
Not sure what you guys are expecting this late in Prime's life..
Make no mistake, I am by far one of the biggest critic of Asus & heck... Gary too...
Also, I've kept saying this for a while... "Gary is marketing/PR person. He is here for dmg control"
He wasn't here to "HELP" or whatever, nor can he really give an insight into anything... this is XDA, if Asus really wanted to help us... S/W or Engineer would have been in this board... NOT A MARKETING guy.
Click to expand...
Click to collapse
Spot on mate, GARY is not ASUS, he just represents/works for them.
Abandon all hope!!
I have pmd and sent Gary emails recently also the other person he said to contact (asus_usa) with no response from either.
My prime has had the infamous wifi issue which actually got worse through updates---it is sitting in RMA AFTER a LEVEL3 TECH AT ASUS said they would treat it as warranty even though i had unlocked the bootloader
Its status is waiting o customer-out of warranty/customer induced damage----it has been there almost 1 month!!!
A person in rma said it is going to cost me 165 for motherboard and 40?? not sure the exact figure labor WTF. She also said after last email she would look into it and reply ASAP--that was last week Thursday
I feel I have been lied to, misled, and ripped off!!!
happened last month as well a month in between cryptic messages, honestly give up on Asus Already we have had these devices nearly a year now and support has been horrible how long since we got an update again?, if you want something less buggy grab CM10 or Hairybean and call it a day, ASUS will slap JB on the device and probably be done with it, whenever that happens
Since everyone's prime has a year warrenty then I'd say all Primes are still under warrenty. My Prime runs just fine. Not compalining it would be nice to get an update of some sort.
Here in Germany we have 2 years implied warranty. So there is over 1 year until the first warranty runs out.
shinzz said:
Not sure what you guys are expecting this late in Prime's life..
Make no mistake, I am by far one of the biggest critic of Asus & heck... Gary too...
Also, I've kept saying this for a while... "Gary is marketing/PR person. He is here for dmg control"
He wasn't here to "HELP" or whatever, nor can he really give an insight into anything... this is XDA, if Asus really wanted to help us... S/W or Engineer would have been in this board... NOT A MARKETING guy.
Click to expand...
Click to collapse
Late in Prime's life?
It's a 9 Month old Tablet, with better specs than most things out there running JB already. Not to mention that the hardware it's pretty much the same as the other Transformers.
Honestly, how many updates have been promised/delivered to your phones in its first year. The transformer prime has already gotten more updates than any of the phones I've had. And JB was confirmed for us shortly after Google announced it. I have a flagship phone from last year and it only just got official ICS. Asus supports there hardware better than any company. God forbid they make JB as stable as possible.
Sent from the matrix. (or my phone)
msfguard said:
...support has been horrible how long since we got an update again?...
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It has been exactly 98 days. That is really not very long at all, particularly when you take into account that its a major release rather than just a minor update to the existing OS. Think of all the phones out there that were released after the TP that have not even seen ICS yes let alone JB. You folks are update addicts.
ratman6161 said:
It has been exactly 98 days. That is really not very long at all, particularly when you take into account that its a major release rather than just a minor update to the existing OS. Think of all the phones out there that were released after the TP that have not even seen ICS yes let alone JB. You folks are update addicts.
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It is a long time if you consider that the Prime is suffering from several software related issues which should have been fixed several months ago. ASUS should be pushing out patches every few weeks until the tablet is working as advertised.
I don't recall seeing in the Ads for this tablet that "You can expect ANR messages constantly when browsing, or your tablet will be unusable when the Play Store is updating all your apps! Yes you to can enjoy these great features all for a low price of $500! But wait theres more... If you order now, you can enjoy completely random reboots at no extra charge!"
It has been almost a year since its release... the prime should be stable as hell right now, but that is not the reality. I am not usually one to complain about these types of things, but even I am getting frustrated with the lack of fixes. Really hoping that JB will solve all of these problems and make the tablet work as it should have from day one.
ratman6161 said:
It has been exactly 98 days. That is really not very long at all, particularly when you take into account that its a major release rather than just a minor update to the existing OS. Think of all the phones out there that were released after the TP that have not even seen ICS yes let alone JB. You folks are update addicts.
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Yes, and how many of those phones have crazy QC & wide range of issues like Prime? Plus, you are forgetting that most are on Android 4.04 (final & most stable version of ICS....)
Also, lets stop this argument of "Asus updated often compared to all other device".
While it might be true, it also means PRIME had ton of issues/bugs to fix through updates..... however, the updates only added more issues instead of resolving them.
Plus, those looking for GARY to solve everything... he won't, and he can't. HE IS JUST MARKETING GUY. Nothing more, nothing less...
Those thinking JB will resolve all of your current issue... IT ALSO WON'T. S/W cannot fix H/W issue...... If you have crap WIFI.. blah blah blah... it'll be crap with JB as well.
And to those who keep saying.. "mine works fine, ppl are blowing things out of proportion". No, we are not. Glad you have a working product that suits your need.... but... DUE TO CRAZY QC issue, there are MANY.. I mean MANY who have absolute garbage device. Yes, we all tried calling customer support, contact gary/asus_tien, ***** at where we purchased our tablet, RMA... blah blah blah for refund or whatever.
Smurphjw said:
Honestly, how many updates have been promised/delivered to your phones in its first year. The transformer prime has already gotten more updates than any of the phones I've had. And JB was confirmed for us shortly after Google announced it. I have a flagship phone from last year and it only just got official ICS. Asus supports there hardware better than any company. God forbid they make JB as stable as possible.
Sent from the matrix. (or my phone)
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I might suggest that "more updates than any other phone" is not a good thing.
All these updates are band-aids for the TF201 beta that should never have been released in the first place.
Poor decisions by an even poorer company.
theandies said:
Since everyone's prime has a year warrenty then I'd say all Primes are still under warrenty. My Prime runs just fine. Not compalining it would be nice to get an update of some sort.
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Not the unlocked crowd...
knowaczark said:
I might suggest that "more updates than any other phone" is not a good thing.
All these updates are band-aids for the TF201 beta that should never have been released in the first place.
Poor decisions by an even poorer company.
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How can constant sw updates to address issues be a bad thing? My epic touch has HORRIBLE battery life after the move from GB. You know what Samsung did? Called it quits on the s2. Asus is still pushing updates to the original transformer. Fixing issues with updates sounds like good practice to me.
Sent from the matrix. (or my phone)
Smurphjw said:
How can constant sw updates to address issues be a bad thing? My epic touch has HORRIBLE battery life after the move from GB. You know what Samsung did? Called it quits on the s2. Asus is still pushing updates to the original transformer. Fixing issues with updates sounds like good practice to me.
Sent from the matrix. (or my phone)
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s2 will get jb in next few months, hasnt been abandoned..
problem with the prime update is that the last update is unstable and has been so for 98 days from now. last time my prime came back from rma, software resetted and it gave crashes and SOD from the first day.
custom jb rom: no problems at all!
conclusion: bad software with no patches.
Smurphjw said:
Honestly, how many updates have been promised/delivered to your phones in its first year. The transformer prime has already gotten more updates than any of the phones I've had. And JB was confirmed for us shortly after Google announced it. I have a flagship phone from last year and it only just got official ICS. Asus supports there hardware better than any company. God forbid they make JB as stable as possible.
Sent from the matrix. (or my phone)
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Click to collapse
You make that sound like a good thing. The reason the Prime received these updates is because the OS and possibly the hardware was horribly kludged. Every update was put out to address reboot, SoD, freezing issues, Wifi, GPS, Bluetooth, the list goes on. It had nothing to do with improving functionality as much as it did giving the expected functionality to the unit.
Tempie007 said:
s2 will get jb in next few months, hasnt been abandoned..
problem with the prime update is that the last update is unstable and has been so for 98 days from now. last time my prime came back from rma, software resetted and it gave crashes and SOD from the first day.
custom jb rom: no problems at all!
conclusion: bad software with no patches.
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Click to collapse
That's exactly what there trying to avoid this time around. 3 semi stable ICS updates that introduced new issues. Or 1 JB update that they test the crap out of. The reason its taking so long (which isn't really that long) is cuz prime owners have a tendency, rightfully so in SOME cases, to complain about everything. My point is there is no justified reason to complain about there software update practices.
Sent from the matrix. (or my phone)
so they said first quarter.... Has there been any news on if/when? Should we just assume April?
Bobvark said:
so they said first quarter.... Has there been any news on if/when? Should we just assume April?
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They actually said first half, not first quarter. Honestly I'll be shocked if it gets updated.
At this point, I don't even care about Huawei's Lollipop. I'm starting to doubt it will happen.
I'll just wait quietly for CM12. :good:
Won't matter. I'm sticking with what mine came with. It's fast & STABLE. Unless the time comes an app REQUIRES
5.x, I'm leaving mine alone. You know that if/when 5 is released, it will probably take a couple of updates to fix bugs that
will pop up, plus, Huawei, like any other device manufacturer wants people to buy new devices, so it is always in their best
interest, be it a manufacturer, carrier provider or whoever, to not push updates, but talk people into throwing away a 1 year
old device, and buying a new one. It's just business...not saying its right, but that is the way it is.
p51d007 said:
Won't matter. I'm sticking with what mine came with. It's fast & STABLE. Unless the time comes an app REQUIRES
5.x, I'm leaving mine alone. You know that if/when 5 is released, it will probably take a couple of updates to fix bugs that
will pop up, plus, Huawei, like any other device manufacturer wants people to buy new devices, so it is always in their best
interest, be it a manufacturer, carrier provider or whoever, to not push updates, but talk people into throwing away a 1 year
old device, and buying a new one. It's just business...not saying its right, but that is the way it is.
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Click to collapse
Not true actually. People won't buy from a manufacturer that doesn't release updates. Plain and simple as that. It's in their best interest to update to new version. If you watched what happened when they said they wouldn't release KitKat you would know that.
Moody66 said:
Not true actually. People won't buy from a manufacturer that doesn't release updates. Plain and simple as that. It's in their best interest to update to new version. If you watched what happened when they said they wouldn't release KitKat you would know that.
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I'm starting to suspect this guy might be getting some sort of kickback from Huawei or something . He consistently pops up in any thread about updates to quickly disregard it and sing the praises of the current build. He always throws that little hint of doubt that the new build might be buggy and won't be as stable or good as it currently is. It's just a little fishy.
rdbud said:
I'm starting to suspect this guy might be getting some sort of kickback from Huawei or something . He consistently pops up in any thread about updates to quickly disregard it and sing the praises of the current build. He always throws that little hint of doubt that the new build might be buggy and won't be as stable or good as it currently is. It's just a little fishy.
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I don't think Huawei would endorse what he just said, nor would they be likely to give him any sort of kickback for saying it! Seriously, read it again and ask yourself if that's really likely.
He's a bit of a missionary, but what has he said that isn't true? Does anyone seriously think that new builds are not often buggy? As someone who moved to Huawei and the Mate 2 because of dissatisfaction with the bugginess of KitKat on the Nexus 4, I'm in agreement with him. When and IF Huawei releases Lollipop for this phone, I'll let the eager early adopters dive in first while I wait until (and if) it's been shown to be stable and reliable before I'll consider installing it.
Clearly the part of manufactures niy releasing updates is good for them. As my post clearly states. Customers do not buy from manufactures that don't update their products.
Every device has bugs. Feel free to run a logcat and see for yourself. The goal is to minimize them and eliminate the ones which are or could become a threat to the operating system.
rdbud said:
I'm starting to suspect this guy might be getting some sort of kickback from Huawei or something . He consistently pops up in any thread about updates to quickly disregard it and sing the praises of the current build. He always throws that little hint of doubt that the new build might be buggy and won't be as stable or good as it currently is. It's just a little fishy.
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Click to collapse
He's just voicing his opinion. And what he says is obviously true. All Android releases have had bugs. Even iOS releases.
Moody66 said:
Clearly the part of manufactures niy releasing updates is good for them. As my post clearly states. Customers do not buy from manufactures that don't update their products.
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You may well be right about that, but I don't see a lot of evidence. Everyone of us with a Mate 2 bought a device from a manufacturer with a history of not providing updates. Either we did it knowingly, or we didn't bother to check.
One thing I haven't said, and I should, is that I do appreciate the adventurous users and developers who charge into unknown territory while those of us who are timid are holding back, waiting to find out just how bad the new bugs are this time. I certainly don't want to discourage anyone from trying the latest and the greatest, as long as they understand the risks.
rdbud said:
I'm starting to suspect this guy might be getting some sort of kickback from Huawei or something . He consistently pops up in any thread about updates to quickly disregard it and sing the praises of the current build. He always throws that little hint of doubt that the new build might be buggy and won't be as stable or good as it currently is. It's just a little fishy.
Click to expand...
Click to collapse
I wish I was getting a kickback! I just am happy with the device being STABLE. On my old Note1, even though Samsung never officially supported anything past 4.1.2, I was happy with it because it was STABLE. There were threads on XDA with build after build of this rom or that rom with 4.4.x and they all had this or that issue. When I find a build that is flat stable, unless another build is as stable, and all of my apps and features are working, I LEAVE IT ALONE.
I work on machines and when I was in my 20's (now in my 50's) a manufacturer came out with some new software, that was on 12, 32 pin e-proms. I promptly went out that day and updated all of my customers machines, 14 of them, with 12 chips per machine. 2 days later, the manufacturer issued a recall, and I had to go out, tear them all down, load the old chips back into them, restore all the user information back into them. THAT was my earliest lesson in "if it ain't broke, DON'T fix it.
p51d007 said:
I wish I was getting a kickback! I just am happy with the device being STABLE. On my old Note1, even though Samsung never officially supported anything past 4.1.2, I was happy with it because it was STABLE. There were threads on XDA with build after build of this rom or that rom with 4.4.x and they all had this or that issue. When I find a build that is flat stable, unless another build is as stable, and all of my apps and features are working, I LEAVE IT ALONE.
I work on machines and when I was in my 20's (now in my 50's) a manufacturer came out with some new software, that was on 12, 32 pin e-proms. I promptly went out that day and updated all of my customers machines, 14 of them, with 12 chips per machine. 2 days later, the manufacturer issued a recall, and I had to go out, tear them all down, load the old chips back into them, restore all the user information back into them. THAT was my earliest lesson in "if it ain't broke, DON'T fix it.
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Click to collapse
I guess my skepticism comes from your repeated insistence that the current build is so perfectly stable. It has it's fair share of bugs. The audio cutting out is a pretty common one that I've had to work through a couple times. Any time I have a Google Calendar reminder pop up, calendar crashes over and over again until I dismiss the reminder. It reboots randomly about once a week. Switching from portrait to landscape is slow and inconsistent at best. Let's not forget about that looping reboot that occurred during a random Amazon update a few months back (that did not affect any other phone). I had to do a factory reset because of that which is a major pain. Not to mention the bugs with Emo, which is just a hot mess of an Android skin, make it practically mandatory that you put a new launcher on it. This phone is the buggiest Android phone I've ever had. Its only saving grace is the ridiculous battery. I want an update to make it less buggy, and yet I keep seeing you drop into threads talking about how stable the phone is. Can you see why I might not trust that your intentions are on the up and up?
rdbud said:
I guess my skepticism comes from your repeated insistence that the current build is so perfectly stable. It has it's fair share of bugs. The audio cutting out is a pretty common one that I've had to work through a couple times. Any time I have a Google Calendar reminder pop up, calendar crashes over and over again until I dismiss the reminder. It reboots randomly about once a week. Switching from portrait to landscape is slow and inconsistent at best. Let's not forget about that looping reboot that occurred during a random Amazon update a few months back (that did not affect any other phone). I had to do a factory reset because of that which is a major pain. Not to mention the bugs with Emo, which is just a hot mess of an Android skin, make it practically mandatory that you put a new launcher on it. This phone is the buggiest Android phone I've ever had. Its only saving grace is the ridiculous battery. I want an update to make it less buggy, and yet I keep seeing you drop into threads talking about how stable the phone is. Can you see why I might not trust that your intentions are on the up and up?
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Thanks for this. It's a good reminder that we can have very different experiences with the same device. I haven't had these problems. If I did, I'm sure I'd be very eager for an update, or anything else that might offer hope of improvement.
Of course, there's no guarantee that an update will fix your problems. In my case, Lollipop did solve my problems with the Nexus 4. I could go back to that phone now, if I had to. But I like the Mate 2 (Jelly Bean notwithstanding) too much. Meanwhile, I see lots of Nexus 4 owners complaining of bugs in Lollipop and saying that KitKat was much better.
FWIW, I do experience a few bugs in Jelly Bean on the Mate 2. But the ones I have are minor and I've learned to deal with them. So, like p51d007, I regard it as a stable, working system. I understand your viewpoint much better now.
rdbud said:
The audio cutting out is a pretty common one that I've had to work through a couple times. Any time I have a Google Calendar reminder pop up, calendar crashes over and over again until I dismiss the reminder. It reboots randomly about once a week. Switching from portrait to landscape is slow and inconsistent at best. Let's not forget about that looping reboot that occurred during a random Amazon update a few months back (that did not affect any other phone). I had to do a factory reset because of that which is a major pain. Not to mention the bugs with Emo, which is just a hot mess of an Android skin, make it practically mandatory that you put a new launcher on it.
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Click to collapse
I have experienced/still experience these things. Every single thing in every single sentence here. Except for the Amazon app.
I only have a few issues. Since the update my camera screen focuses but the picture is blurry... it use to be the screen was blurry and the picture was good. I'd rather go back
I also think it might help with even better battery life, and also activate the "OK Google" hot-word from any screen....
That's about all my complaints. And I'm an early adopter so I'll give it a go when/if it ever comes out.
rdbud said:
I guess my skepticism comes from your repeated insistence that the current build is so perfectly stable. It has it's fair share of bugs. The audio cutting out is a pretty common one that I've had to work through a couple times. Any time I have a Google Calendar reminder pop up, calendar crashes over and over again until I dismiss the reminder. It reboots randomly about once a week. Switching from portrait to landscape is slow and inconsistent at best. Let's not forget about that looping reboot that occurred during a random Amazon update a few months back (that did not affect any other phone). I had to do a factory reset because of that which is a major pain. Not to mention the bugs with Emo, which is just a hot mess of an Android skin, make it practically mandatory that you put a new launcher on it. This phone is the buggiest Android phone I've ever had. Its only saving grace is the ridiculous battery. I want an update to make it less buggy, and yet I keep seeing you drop into threads talking about how stable the phone is. Can you see why I might not trust that your intentions are on the up and up?
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Click to collapse
Yes, completely understandable. I suppose I "got lucky" and got one free of bugs. I do have one annoyance though.
That once a day pop up not to listen to loud music :cyclops:
Got to remember we are posting on XDA. Which is here exactly for modding and developing android.....
This is no way to penetrate the US market. Huawei
I heard rumors that Huawei was inline to build the next Nexus device. I really doubt that is the case now..
If they are not going to update there phones they might as well leave the US market or just build cheap $99 phones.
Only Moto or Nexus for me from now on!
Also I was highly pissed at Moto for not updating my old Phone but they changed my mind with the Moto X 2013 that they have kept up to date so far!
Huawei Go home! My
AweStun said:
I heard rumors that Huawei was inline to build the next Nexus device. I really doubt that is the case now..
If they are not going to update there phones they might as well leave the US market or just build cheap $99 phones.
Only Moto or Nexus for me from now on!
Also I was highly pissed at Moto for not updating my old Phone but they changed my mind with the Moto X 2013 that they have kept up to date so far!
Huawei Go home! My
Click to expand...
Click to collapse
They are working on a Nexus, as well as LG again (possible 2015 Nexus 5?). Huawei wants to expand to the west. The best way to do that would be in a Nexus phone, since most people cringe at the idea of Chinese software, as if their own government doesn't spy on them. And since the Mate 2 was supposed to be their break in America, it only makes sense to build good relations using it.
They aren't doing a great job, but at least they are trying. I didn't expect this phone to get any updates when I got it.