[Q] I9300 - What's wrong with my phone - Galaxy S III Q&A, Help & Troubleshooting

Hello,
I've got Samsung Galaxy S3 i9300 and don't realy know what happend to it...
I left it charging all night and next day in the morning it didn't boot up - not even a wibration after 8 sec holding power
Yesterday I was able to turn it in download mode but didn't got any proper stock *.tar to flash onto it via ODIN so I downloaded one and wanted to flash today but phone is not turning in download mode anymore
Phone with stock firmware = no rooted
I don't know what to do?
Any thoughts?

left it charging all night and next day in the morning it didn't boot up
Typical see sudden death syndrome post return to vendor under warranty .
jje

JJEgan said:
left it charging all night and next day in the morning it didn't boot up
Typical see sudden death syndrome post return to vendor under warranty .
jje
Click to expand...
Click to collapse
Are you sure about that?

Everything seems like that. You can always pull out battery for about half a minute, put it back in and try to boot. If this doesn't help then nothing will.

JustArchi said:
Everything seems like that. You can always pull out battery for about half a minute, put it back in and try to boot. If this doesn't help then nothing will.
Click to expand...
Click to collapse
It didn't help so I'll return it to vendor under warranty...
Hope it'll be over soon :fingers-crossed:

Related

XDA GENIUSES PLEASE HELP! Hard Bricked i9100

Hey guys.
I made a stupid error last night when I tried going from ICS CM9 back to ICS STOCK LPQ.
I forgot to wipe data and just wiped cache and dalvik cache.
The connection broke whilst flashing through ODIN and now I have a blank black screen and the phone won't turn on...((( (It does technically as when I try pressing the on button later on the phone would get hot - meaning its on but BLACK SCREEN)
I have tried taking the battery out for hours and putting it back in...nothing is working.
I don't know what to do...I'm in uni where I have fast wifi. Please help. Any advice would be grateful
EDIT:
Ok.
So usb jig arrived this morning. Ripped it open. Popped my sgsII from charger (fully charged I think!) took battery out - 15 secs
placed battery back in.
Inserted USBJIG. . .
. . .
. . . . BLACK SCREEN OF DEATH
Nothing....Still the same. No screen activity...sad...
only way is either JTAG or Samsung service center right?
I used to have yellow exclamation mark + 4 counts....but they can't see anything so they won't know right?
or did the usbJig work but just the fact that I can't see anything on the screen??
...sad I hated seeing noobs flashing phones improperly and crying when it got softbricked....well even though mine is a straight hardbrick i still feel sad....noob
update.
I've taken it to SSCentre on tuesday. I called them yesterday and they said they couldn't fix it over there and had it shipped somewhere else...is that bad?
it could take upto 2 weeks!!!!!!
I rememeber the engineers working on my friends Galaxy S last year and they didn't have to send it to somewhere else. (he had the soft brick 3 yellow logo icons) and didn't have the version where the download/recovery mode didn't work) The engineer just flashed it with latest stock sgs firmware (ignoring that csc was orange lol)
Maybe my flash was so impeccable I fried the motherboard? I'm one kick ass bricker....
dk206 said:
Hey guys.
I made a stupid error last night when I tried going from ICS CM9 back to Gingerbread Stock JVU.
I forgot to wipe data and just wiped cache and dalvik cache.
The connection broke whilst flashing through ODIN and now I have a blank black screen and the phone won't turn on...((( (It does technically as when I try pressing the on button later on the phone would get hot - meaning its on but BLACK SCREEN)
I have tried taking the battery out for hours and putting it back in...nothing is working.
I don't know what to do...I'm in uni where I have fast wifi. Please help. Any advice would be grateful
dk206
Click to expand...
Click to collapse
I'm assuming download mode and recovery also don't work when the device is powered off?
dk206 said:
Hey guys.
I made a stupid error last night when I tried going from ICS CM9 back to Gingerbread Stock JVU.
I forgot to wipe data and just wiped cache and dalvik cache.
The connection broke whilst flashing through ODIN and now I have a blank black screen and the phone won't turn on...((( (It does technically as when I try pressing the on button later on the phone would get hot - meaning its on but BLACK SCREEN)
I have tried taking the battery out for hours and putting it back in...nothing is working.
I don't know what to do...I'm in uni where I have fast wifi. Please help. Any advice would be grateful
dk206
Click to expand...
Click to collapse
Hmm have you tried getting into download mode to see if the device shows up in odin?
dk206 said:
Hey guys.
I made a stupid error last night when I tried going from ICS CM9 back to Gingerbread Stock JVU.
I forgot to wipe data and just wiped cache and dalvik cache.
The connection broke whilst flashing through ODIN and now I have a blank black screen and the phone won't turn on...((( (It does technically as when I try pressing the on button later on the phone would get hot - meaning its on but BLACK SCREEN)
I have tried taking the battery out for hours and putting it back in...nothing is working.
I don't know what to do...I'm in uni where I have fast wifi. Please help. Any advice would be grateful
dk206
Click to expand...
Click to collapse
If you can get into download mode then there is still hope. If you can't then your only option is either warranty repair of Jtag service. If download mode then works then just reflash using Odin.
You flash i9000XXJVU to your i9100 phone? So you need JTAG or do service. Your bootloader is totally dead
hiepgia said:
You flash i9000XXJVU to your i9100 phone? So you need JTAG or do service. Your bootloader is totally dead
Click to expand...
Click to collapse
Didn't even notice that XXJVU was an i9000 firmware.
To OP: Yup nothing to do, but send it in for repairs.
yeah sorry not JVU LPQ (I was getting mixed up with firmwares)
Yeah phone not going into download or recovery mode.
I think when I press the power button the phone does turn on but I get nothing but black screen....(the phone warms up)
So shall I order a JTAG to flash? or take it to repair centre?
Will they know I've been flashing this thing to death? Counter is on 4 at the moment..... so worried!
dk206 said:
yeah sorry not JVU LPQ (I was getting mixed up with firmwares)
Yeah phone not going into download or recovery mode.
I think when I press the power button the phone does turn on but I get nothing but black screen....(the phone warms up)
So shall I order a JTAG to flash? or take it to repair centre?
Will they know I've been flashing this thing to death? Counter is on 4 at the moment..... so worried!
Click to expand...
Click to collapse
Are u sure?
vol down+power+home button is download mode
Check it once again if it doesn't work...
maybe u can try some usb-jigg ?!
so you can come in to download-mode and then flash with odin =(
dk206 said:
ye
So shall I order a JTAG to flash?
JTag is not Samsung warranty its a paid for service .
or take it to repair centre?
Will they know I've been flashing this thing to death? Counter is on 4 at the moment....
.
Warranty is void with custom rom root or rom counter above zero .
Will they know yes counter is on 4 .
Will they ignore it and put it through as warranty they may but dont count on it .
USB jig would be the starting point .
That fails you could go to warranty repair if thats rejected then pay for JTag repair .
jjue
Click to expand...
Click to collapse
Any place or website where I could buy a USB JIG?
Not really keen with solders....
Thanks guys
dk206 said:
Any place or website where I could buy a USB JIG?
Not really keen with solders....
Thanks guys
Click to expand...
Click to collapse
eBay. Or Google.
first charge it. Then try to enter download mode again. I have exp. 1 time battery low and phone just warm up and black screen. After Charge, it's ok till now!
dk206 said:
Any place or website where I could buy a USB JIG?
Not really keen with solders....
Thanks guys
Click to expand...
Click to collapse
Read the post USB jigs to loan out
http://forum.xda-developers.com/showthread.php?t=1495867
jje
if you have adb maybe you could try:
1. Connecting your device to PC while turned off,
2. CMD > adb devices
* If you see your device connected, proceed with:
adb reboot recovery or adb reboot bootloader
* If you don't see any device connected, try googling for qhsusb_dload driver for your device, and after you install them (and maybe a couple of PC restarts) repeat step 2
3. if you manage to get to recovery, i hope you have your nandroid backup so you could restore them.
my HTC sensation 4G had this situation few days ago, couldn't go to recovery/bootloader, blanked out when turned on and had fever
i fixed it using those steps, i wish i could remember where i got the qhsusb driver thingy from.. i'll let you know when i remember.
edit: it might work on S2, or might not.. i don't know this will help or not, but you could read adb/fastboot/bootloader/android 101, maybe you could get something from there
hiepgia said:
You flash i9000XXJVU to your i9100 phone? So you need JTAG or do service. Your bootloader is totally dead
Click to expand...
Click to collapse
The bootloader death thing is not 100% true. When I first got my phone, (when there wasn't any rom for it) I tried flashing a I9000 rom. I was so stupid and luckily it didn't break my phone. After the flashing it turned on and stayed on bootlogo.
It was a miracle for me!
Ok.
So usb jig arrived this morning. Ripped it open. Popped my sgsII from charger (fully charged I think!) took battery out - 15 secs
placed battery back in.
Inserted USBJIG. . .
. . .
. . . . BLACK SCREEN OF DEATH
Nothing....Still the same. No screen activity...sad...
only way is either JTAG or Samsung service center right?
I used to have yellow exclamation mark + 4 counts....but they can't see anything so they won't know right?
or did the usbJig work but just the fact that I can't see anything on the screen??
...sad I hated seeing noobs flashing phones improperly and crying when it got softbricked....well even though mine is a straight hardbrick i still feel sad....noob
You just got to hope for the guy that repairs it not to see or not to care about custom roms etc .
jje
JJEgan said:
You just got to hope for the guy that repairs it not to see or not to care about custom roms etc .
jje
Click to expand...
Click to collapse
Ok update.
I've taken it to SSCentre on tuesday. I called them yesterday and they said they couldn't fix it over there and had it shipped somewhere else...is that bad?
it could take upto 2 weeks!!!!!!
I rememeber the engineers working on my friends Galaxy S last year and they didn't have to send it to somewhere else. (he had the soft brick 3 yellow logo icons) and didn't have the version where the download/recovery mode didn't work) The engineer just flashed it with latest stock sgs firmware (ignoring that csc was orange lol)
Maybe my flash was so impeccable I fried the motherboard? I'm one kick ass bricker....
you should have tried download mode blindly first. as i have flashed once blindly and it fixed my all dead screen.

Jelly Bean Bricked !!!

Hey guys
Just to let u know. Today I got Jelly Bean official update, on official unbranded phone in UK with original untouched software and after few hours phone got completely dead !!
Maybe wait with your update until more info will appear around UK.
oucccccch that sucks. did ya update through kies or OTA update via phone. If you have a rooted phone and attempted to update OTA it will fail. kies shouldn't give ya that issue.
If your phone is still running stock rom and zero binary counts. take it to Sammy store somewhere.
EDIT: remember if your phone is rooted you can always go to download mode and flash any Rom via Odin. it's not a problem.
hero000 said:
oucccccch that sucks. did ya update through kies or OTA update via phone. If you have a rooted phone and attempted to update OTA it will fail. kies shouldn't give ya that issue.
If your phone is still running stock rom and zero binary counts. take it to Sammy store somewhere.
EDIT: remember if your phone is rooted you can always go to download mode and flash any Rom via Odin. it's not a problem.
Click to expand...
Click to collapse
unfortunately my phone was pure untouched like a virgin, no nothing, even rooting. coz I had to many problems in the past. It was OTA update.
phone is completely gone. no reaction for nothing
eljon said:
unfortunately my phone was pure untouched like a virgin, no nothing, even rooting. coz I had to many problems in the past. It was OTA update.
phone is completely gone. no reaction for nothing
Click to expand...
Click to collapse
Call your carrier and complain! If its all stock then u should have no issues having them repair or replace it for u...
.:Sent from the Hellfire Galaxy of S & 3:.
da-pharoah said:
Call your carrier and complain! If its all stock then u should have no issues having them repair or replace it for u...
.:Sent from the Hellfire Galaxy of S & 3:.
Click to expand...
Click to collapse
I will definitely go tmrw. I hope it's very very rare case.
If you are one of those people who can't be bothered to waste 2 weeks on repair, you could try using a Jig. Thus hopefully allowing you to boot into download mode, and flashing stock firmware with Odin.
bortak said:
If you are one of those people who can't be bothered to waste 2 weeks on repair, you could try using a Jig. Thus hopefully allowing you to boot into download mode, and flashing stock firmware with Odin.
Click to expand...
Click to collapse
I will not try something I have no much idea about. I want to save that phone in perfect shape and sell.
in that case take it to sammy store. enjoy few days with crappy phone that they give you while your phone get fixd.
hero000 said:
in that case take it to sammy store. enjoy few days with crappy phone that they give you while your phone get fixd.
Click to expand...
Click to collapse
I bought it in Carphone W. I hope they give some replace crap My first time without smartphone since Xperia 1 !!!!! WOW
What are the symptoms? My first s3 shut off whole charging the other day and never turned back on. Had to get a replacement.
Sent from my GT-I9300 using xda app-developers app
tawheed12 said:
What are the symptoms? My first s3 shut off whole charging the other day and never turned back on. Had to get a replacement.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Sounds the same to me. In the morning I got OTA JB. I was charnging it in the evening. I think last time when I unlocked it and texted was around 11pm, and then after midnight no response. I took battery out for a minute. But nothing, no any sign, even after I plugged in. Nothing.
Recovery Mode
Try to boot into recovery mode. Turn phone off by taking out battery, put it back then press and hold(in the following order) volume down+home bottom+power, remember to keep them press until you see a screen that shows a yellow triangle with a warning sign, release all bottoms and press volume up. Them you will see recovery menu. If you can boot in recovery you are in luck and is something you can fix yourself with Odin 3.07 and a stock rom.
PR_Grim said:
Try to boot into recovery mode. Turn phone off by taking out battery, put it back then press and hold(in the following order) volume down+home bottom+power, remember to keep them press until you see a screen that shows a yellow triangle with a warning sign, release all bottoms and press volume up. Them you will see recovery menu. If you can boot in recovery you are in luck and is something you can fix yourself with Odin 3.07 and a stock rom.
Click to expand...
Click to collapse
tnx mate for that. Of course I know recovery mode. but no, nothing, phone is absolutely dead like stone.
eljon said:
tnx mate for that. Of course I know recovery mode. but no, nothing, phone is absolutely dead like stone.
Click to expand...
Click to collapse
Even charging does not work? Try taking out battery for a longer time and check again.
DoppelgängerGER said:
Even charging does not work? Try taking out battery for a longer time and check again.
Click to expand...
Click to collapse
even charging, no LED. I did try to take batt out for longer. Today I'm going to Carphone W to say what they can do about it.

[Cover story needed for warranty] Default IMEI/No efs Backup/Soft brick

As the title says... something majorly messed up on its own. And after getting my phone to boot i find out the imei is reset and i dont even have an efs backup. Cant inject imei as its international version. I do not have any advanced recovery boxes.
At this point I have somehow managed to make Download mode look official:
Custom Binary Download: NO
Custom Binary: Official
System Status: Official.
So I can still claim warranty I guess. So what do I tell the service center? I was updating via Kies and after update the device doesnt have a lockscreen nor can it make calls (noob reason as I cant appear to know what factory mode is). I am downloading Kies to see if I can actually update it officially too.
What happened? Here => http://forum.xda-developers.com/showthread.php?t=2208690
Any of you have a better cover up? I know they wont replace my mainboard for free so i have to make them think its their fault. They are not nice people, I have been there before. They love to turn down warranty requests. >.<
My battery was at 1% last night when I woke up and screen was frozen and my phone was hot so I pulled out battery. Let it cool and charge it. Next thing I find out is its just stuck .
That is symptom of sds . Just say you believe it to be the sudden death syndrome and that is not fraud .
jje
I'd go with JJE's story - and you should thank him for it.
But of you need something different, say your phone was constantly crashing, so you did a battery pull. You left it alone for an hour, then charged it up while the phone wasn't booted. Once you had booted it up your IMEI was gone.
CyanogenModded Very China-like, from my Samsung Galaxy S III
LG Familyguy59/Beatsleigher
JJEgan said:
My battery was at 1% last night when I woke up and screen was frozen and my phone was hot so I pulled out battery. Let it cool and charge it. Next thing I find out is its just stuck .
That is symptom of sds . Just say you believe it to be the sudden death syndrome and that is not fraud .
jje
Click to expand...
Click to collapse
Thanks, I have manged to get it to show the emergency screen that say "Firmware upgrade encountered an issue. Select Recovery mode in Kies and try again". So I am just gonna go there and tell them what you told me except Ill just tell them the phone kept rebooting so I went into recovery and wiped data/reset it. And then it just went into recovery mode and Kies doesnt show any recovery info.
Seems legit?

[Q] weird bootloop

Hi,
I have the sgs3 for almost a year now. I have the processor with the sudden death problem(though it has been more then 6 mouths by now..).
today (for the first time) my device reset itself and went into bootloop. in the first time I took the battery out and it fixed it but after a few hours it happened again, only this time when I took the battery out and put it back in(even after an hour) the device automatically turn it self on (the Samsung screen) and went into bootloop.
when i tried to go into recovery it came up for a sec but then restart again into bootloop.
same thing with download mode,,,,
I was running wanamlite V6.4 with jkay for about 2 weeks now.
Any ideas?
Itai Cherfas said:
Hi,
I have the sgs3 for almost a year now. I have the processor with the sudden death problem(though it has been more then 6 mouths by now..).
today (for the first time) my device reset itself and went into bootloop. in the first time I took the battery out and it fixed it but after a few hours it happened again, only this time when I took the battery out and put it back in(even after an hour) the device automatically turn it self on (the Samsung screen) and went into bootloop.
when i tried to go into recovery it came up for a sec but then restart again into bootloop.
same thing with download mode,,,,
I was running wanamlite V6.4 with jkay for about 2 weeks now.
Any ideas?
Click to expand...
Click to collapse
No recovery no download mode .
USB recovery Jig may access download mode .
JTag repair may be cheaper than service centre .
jje
JJEgan said:
No recovery no download mode .
USB recovery Jig may access download mode .
JTag repair may be cheaper than service centre .
jje
Click to expand...
Click to collapse
what I have is soft brick?
Itai Cherfas said:
what I have is soft brick?
Click to expand...
Click to collapse
Yes probably hence USB Recovery jig to access download mode if possible .
and JTag repair if that does not work ..
jje
JJEgan said:
Yes probably hence USB Recovery jig to access download mode if possible .
and JTag repair if that does not work ..
jje
Click to expand...
Click to collapse
O.k.
thank you very much!!!!

[Q] Bootloop after 5 second

Hi,
Yesterday my phone was working fine, today ... It bootloop after 5seconds, even if i start it in download mode, i feel like the "Start" button is stuck, but i prefer to ask first. i tried to get a log from adb logcat, but the phone isn't recognised in 5sec so i have nothing.
EDIT: The phone is comming back from support because of the motherboard "suddent death", they replaced it with a same new one.
Known problem ? Any idea ? :x
Firmware version ????
Read the sudden death syndrome post in general .
recovery ???
jje
JJEgan said:
Firmware version ????
Read the sudden death syndrome post in general .
recovery ???
jje
Click to expand...
Click to collapse
Thanks for the answer
As it reboot after 5second i can't even go in recovery mode,
I don't remember the firmware version, but it's the stock one.
I'm gonna read (again) the post about sudden death
seems like the power button is stuck.
Glebun said:
seems like the power button is stuck.
Click to expand...
Click to collapse
Yea that's what i thought, but i really don't know how to open the phone, any tip ? link ?
Minoui said:
Yea that's what i thought, but i really don't know how to open the phone, any tip ? link ?
Click to expand...
Click to collapse
I add that it also could be this:
rootSU said:
2) Half SDS as it has not-so-affectionately become known. This tends to be more of a boot loop of the Samsung boot splash. the eMMC is partially wiped out. You cannot boot into android or recovery. It fails at the boot screen, but the screen does turn on none-the-less. The only; thing you can do is top boot into Download mode.
One problem Half SDS has is that the information download mode uses to show the status as "Official" appears to be wiped out by the bug, leaving your status as "Custom". This can leave you in a precarious position as this is what Samsung uses to establish warranty validity. You may also see your product field is blank.
Please help me maintain this list by identifying fixes as and when released, Please post the Link and Version number of anything with this fix implemented
Click to expand...
Click to collapse
But i can't really go into download mode so ... i still think it's simply the button wich is stuck :x
LAST EDIT:
Ok, so after 10min connected to usb (and looping) it suddently ... stopped to loop... and just i started it normaly ...
but
exactly now, when i'm writing this, the phone just restarted and went back to 'loopboot' mode
BUT
when i'm about to send the message ... it stoped to loop and i'm starting it normaly ... >_<
Ok, now 10 minutes it started normaly, 98% percent charge.
No sim inserted,no SD card, if i try to open the parameters, it open for 1/2 second then close and send me back to main menu.
Every other app seems to work normaly. (Text, internet, file explorer).
I'm going to wait a bit more then try to insert SIM and SD and reboot.
EDIT: Trying to open any "Parameter" related thing bring me back to main menu (as "Connected as" or long press the Wi-Fi etc ...).
I can activate wifi and it works ... it seems it's only the GUI xD (Maybe it's normal while not having SIM card, i never tried to run my phone without one :x )
definitely hardware buttons issue.
Ok, so after this it worked like a charm for few days, and now, bootloop again \o/
It seems to happend when the phone is down because of low batery :/
I opened it, and removed the "power" button ... still the same. it seems it's not comming from there :/
Any idea ? :x
3h it bootloops
Any idea please ?
The phone is comming back from support
Return faulty repair
jje
JJEgan said:
The phone is comming back from support
Return faulty repair
jje
Click to expand...
Click to collapse
Ok, thank you, any way the see the phone is rooted ? :x
Minoui said:
Ok, thank you, any way the seey the phone is rooted ? :x
Click to expand...
Click to collapse
Yes see the return to stock for warranty post.
jje

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