Hope someone can help with this one.
My GF had to go to an AT&T retail store to preorder her One because the Premiere website wasn't workiing for her. She got the phone, but they didn't ship the Media Link adapter, and I know she ordered well within the promotional period, and that there was still inventory available because of posts made here after her order that confirmed it.
We went to the store and inquired, and they said we had to call customer service, so we did. After a while on the phone with customer service, we were told to go to the store.
It would be helpful if anyone here has a part# or SKU# - and perhaps any advice for us on how to go about next steps, so we can get this done.
Thanks in advance!
BillTheCat said:
Hope someone can help with this one.
My GF had to go to an AT&T retail store to preorder her One because the Premiere website wasn't workiing for her. She got the phone, but they didn't ship the Media Link adapter, and I know she ordered well within the promotional period, and that there was still inventory available because of posts made here after her order that confirmed it.
We went to the store and inquired, and they said we had to call customer service, so we did. After a while on the phone with customer service, we were told to go to the store.
It would be helpful if anyone here has a part# or SKU# - and perhaps any advice for us on how to go about next steps, so we can get this done.
Thanks in advance!
Click to expand...
Click to collapse
Item: HITECH PJ83100 ACCESSORY
Part Number: 41398
AT&T is ostensibly clueless when it comes to the availability of this product. I had one ordered prior to the presale, and one after it was clear the former wasn't coming. After the second didn't come they told me they couldn't even guarantee it would ship at all so they found a local shop that had one in stock and sent me to pick one up there.
And then, so you know, unless you have a tethering plan it'll be a glorified paperweight until an update is released by AT&T (or HTC). It doesn't work.
i never got mine... called at&t and got a 180 bill credit for not getting them. worth it in my opinion
Interesting. I ordered mine on the 16th, in store, and my rep couldn't get the Media Link HD to populate in the cart. So I just figured I wasn't gonna get one, which wasn't a big deal since I wouldn't have really used it anyway.
However, last week I got a random email from AT&T stating it was on its way. They must be fulfilling the backorders on it automatically now.
Sent from my HTC One using Tapatalk 2
rookpsu said:
Item: HITECH PJ83100 ACCESSORY
Part Number: 41398
... it'll be a glorified paperweight until an update is released by AT&T (or HTC). It doesn't work.
Click to expand...
Click to collapse
This info worked, thanks. Got the local store to order one up.
There is a flashable zip file which makes the unit usable under the AT&T ROM, or you can flash a custom ROM like ARHD which likewise does the problem.
Sent from my HTC One using Tapatalk 2
diablospeed said:
i never got mine... called at&t and got a 180 bill credit for not getting them. worth it in my opinion
Click to expand...
Click to collapse
Damn, they cancelled mine and only gave me 90 bucks off my order for the One. How did you pull off 180 credit?
BillTheCat said:
This info worked, thanks. Got the local store to order one up.
There is a flashable zip file which makes the unit usable under the AT&T ROM, or you can flash a custom ROM like ARHD which likewise does the problem.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
the update was released by htc... it works now without tether or custom rom.
I noticed that mine didn't end up shipping either after a few weeks. I called premier support, and was told that I would need to call general support to update my "rate plan code" in order to be eligible. I had no idea what that meant, but I figured it would somehow involve AT&T trying to screw me into upgrading my call/data plan.
I called general support, and they were clueless of both the promotion and what a "rate plan code" was. Isn't this company just great? However, after an hour and a half on the phone, we finally got everything sorted out. They ended up opening a new order and manually discounting the item.
I finally got it the other day. Now, I just need to find a way to allow the media link to still stream video with the phone screen off, so it doesn't rape my battery life. Anyone have any suggestions? Is there a fix available?
Sent from my HTC One using xda app-developers app
Related
Ordered from best buy the day before att allowed pre orders. Talked to them yesterday and they got phones in but not mine. They said they are getting them in order of when they were ordered and they have already received 100 of them. All I van say is that there is no way I wasn't one of the first 10 people to order, never mind 100.
Anyway now they can't tell me how long until it comes in, said it could be tomorrow or in a month. Shoulld I just order from att now or wait? How long will it take for me to get one from att? I don't know what to do.
Wait a week, if you don't have your phone from BB then grab one in store from AT&T, that or call local shops to see when they get theirs in store, because if you already paid off your pre-order to BB then the refund/reset process wont be pretty.
I call BS on them getting 100 in already. No way. I'd do what the above post said, just wait until Thursday when AT&T is supposed to have them in store. I just placed an order over the phone with AT&T on Friday, but we'll see if it gets here before Thursday. Not sure if it will...
tuffluck said:
Ordered from best buy the day before att allowed pre orders. Talked to them yesterday and they got phones in but not mine. They said they are getting them in order of when they were ordered and they have already received 100 of them. All I van say is that there is no way I wasn't one of the first 10 people to order, never mind 100.
Anyway now they can't tell me how long until it comes in, said it could be tomorrow or in a month. Shoulld I just order from att now or wait? How long will it take for me to get one from att? I don't know what to do.
Click to expand...
Click to collapse
There is a guy in the Best Buy thread who can help you. First find out what store# you preordered from (will be on your preorder agreement and/or your receipt) and post in the thread asking if he can look it up for you. He can see how many they have on hand, on order and when they'll arrive. His name is driftr319.
mastarifla said:
Wait a week, if you don't have your phone from BB then grab one in store from AT&T, that or call local shops to see when they get theirs in store, because if you already paid off your pre-order to BB then the refund/reset process wont be pretty.
Click to expand...
Click to collapse
Pretty much....you can cancel your preorder with them and return your GC for a full refund with no problems, if you so choose. If they give you a hard time, speak to a manager and show them the verbiage on the preorder agreement you have where it states exactly that.
916x10 said:
There is a guy in the Best Buy thread who can help you. First find out what store# you preordered from (will be on your preorder agreement and/or your receipt) and post in the thread asking if he can look it up for you. He can see how many they have on hand, on order and when they'll arrive. His name is driftr319.
Actually, driftr319 profile has been deleted and no one knows why. His posts are gone in that thread.
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Click to collapse
Boss Daddy said:
Actually, driftr319 profile has been deleted and no one knows why. His posts are gone in that thread.
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Click to collapse
Yep, so much for that idea
Word on the street is that the new in-store launch date for AT&T is 6.28.12. I doubt stock levels are gonna be very high so if your intention is on getting one same day I'd suggest you get there as close to opening as you can. Same for Best Buy and other retail locations.
I can look at how many each bby store has and his many they have in order if you pm me with the store number
I would also like to add that bby has ****ty systems that aren't always accurate
Sent from my Samsung Infuse
I ordered just last Friday 6/22 and have a delivery date of 7/2 (A week from this Monday) Via Amazon. $150 shipped and no sales tax -
If you dont have a conclusive response by this wednesday I would kill the order and look elsewhere -
I was all ready to pull the trigger on a preorder today, and was sitting on top of my machine like a buzzard over a dead deer, only to find that the only color option is silver. Any word on ETA for black?
Just saw the same thing. I was going to get the silver and picked a data plan. Then told me not available in my area WTF
Sent from my Galaxy Nexus using xda premium
Just tried to contact the 'chat' help on AT&T. They tell me they have no ETA on black, but that level of 'employee' probably wouldn't be in-the-know on such a thing. Any feedback is appreciated.
BillTheCat said:
Just tried to contact the 'chat' help on AT&T. They tell me they have no ETA on black, but that level of 'employee' probably wouldn't be in-the-know on such a thing. Any feedback is appreciated.
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Click to collapse
I received the same response from the chat rep. I even called and the rep stated the release of the black version is TBD. :crying:
Marcismo55 said:
I received the same response from the chat rep. I even called and the rep stated the release of the black version is TBD. :crying:
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Click to collapse
I went ahead and ordered the silver. I have a TyTNII (Tilt) to return on the trade-in program that's worth $100, so I figure even if I get whacked with a $35 restocking fee to trade colors if they come out with black a month from now, I'm still ahead of the game.
Only the silver ones are available for pre order - apparently the black ones might not make it for launch according to our internal documents.
bloodiedwraith said:
Only the silver ones are available for pre order - apparently the black ones might not make it for launch according to our internal documents.
Click to expand...
Click to collapse
LOL! If you're at the store on Dunning Road, you guys sold me my Inspire. Small world.
So, you're saying that there won't be any black at all, or that they just won't be available for a while yet?
Probably wont be for a while.
Black will come at a later date most likely.
expertzero1 said:
Probably wont be for a while.
Black will come at a later date most likely.
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Click to collapse
Why the delay? I know they're already out on the streed based on posted pictures. What gives?
Probably production setbacks for whatever they do to make the metallic black.
Silver is probably easier to manufacture.
Havnt seen a black review of the htc one yet lol
The black is an anodized finish so that takes some time, plus they might have to polish out some spots for a ground contact or something. It would take more time to produce but probably they thought very few people would want black.
I'm glad it worked out this way. I couldn't make up my mind which one to get so when I went to order it ATT made up my mind for me.
bosotros said:
I'm glad it worked out this way. I couldn't make up my mind which one to get so when I went to order it ATT made up my mind for me.
Click to expand...
Click to collapse
Well that makes one of us.I'll take no One before I'll take a silver One.
I'm really tired of this crap. Last time it took forever to find a white HTC One X, and now the black HTC One is going to take awhile for me to get. If I hadn't just broke the screen on my One X, I guess I could wait, but I really don't want a silver One.
I figure the phone is gonna be in an Otterbox or Seidio case totally covering it anyway, so I'm good to go with silver.
Sent from my Inspire 4G using Tapatalk 2
Yeah, I preorderd at a store today 40m miles from my town. Stupid AT&T is blocking people with business discounts from preordering online. I have an 8525 charged up and ready to send. Just waiting for the info to send it in lol. Easiest $100 I ever made !!
I ordered the Developer Edition and as you all know there is no color selection prompt. :crying:
However, when I review my order it says "customer contact for additional information required." I wonder if they'll give us the option in a week or two?
Broken said:
Yeah, I preorderd at a store today 40m miles from my town. Stupid AT&T is blocking people with business discounts from preordering online. I have an 8525 charged up and ready to send. Just waiting for the info to send it in lol. Easiest $100 I ever made !!
Click to expand...
Click to collapse
Actually, I managed to pre-order online with my business discount. Now I just have one on my service, not equipment purchases so maybe that's different from what you have. Still glad I managed it though!
As for "Silver" - It'll be in a case anyways so I suppose color doesn't matter much. For the record, I am bummed that the red One isn't available anywhere.
I wanted a black one at first but I just did not want to wait another month or whatever. The silver is not bad and it will going in a case so I can live with it. I hope it doesn't take HTC a month plus to get the black version out.
Acetherockr said:
I ordered the Developer Edition and as you all know there is no color selection prompt. :crying:
However, when I review my order it says "customer contact for additional information required." I wonder if they'll give us the option in a week or two?
Click to expand...
Click to collapse
Its only silver. Check htcdevs twitter page
Sent from my Nexus 4 using xda premium
Broken said:
Yeah, I preorderd at a store today 40m miles from my town. Stupid AT&T is blocking people with business discounts from preordering online. I have an 8525 charged up and ready to send. Just waiting for the info to send it in lol. Easiest $100 I ever made !!
Click to expand...
Click to collapse
If you're talking about the special pre-order bonus thing, you may want to make sure that phone is covered before you get your hopes up. Looking at the photos of that thing make me think its probably too old to qualify.
HTC One® Upgrade Promotion Terms of Use.
7.2 Program Requirements. In order to participate in the HTC One Upgrade Program you must have an eligible used device as defined by the on-line Tool. You can identify if the used device is eligible by utilizing the drop down menus to pick the make, model, and carrier for the used device. If you cannot find the make or model and believe this is in error, you can contact the program administrator at Clover Wireless. The Program is only valid within the United States. You must be a minimum of 18 years of age to participate. The Program is not valid on stolen property. There is a maximum of one (1) trade-in utilizing HTC One Upgrade promotion per registrant. A valid proof of purchase is a) an original invoice with the IMEI number printed on it or b) a copy of the UPC code with the IMEI code printed on it. A copy of a UPC code is only permitted once as a valid Proof of Purchases. Clover Wireless has the right to reject any trade-ins for promotional trade-in submissions where 1) the used device is submitted by anyone other than the user of the used device and 2) when the used device was not active at the time of the new device purchase and 3) the trade-in voucher was not agreed to by you and 4) there is an invalid proof of purchase or 5) we believe there to be fraudulent intentions. Without a valid Proof of Purchase, you will not be paid the promotional trade-up amount.
I am planning on upgrading to the HTC One via Amazon wireless, if my unit were to come with something wrong with it (e.g. dead pixels/gaps), how do you return it? Do you ship it back to Amazon or are you able to walk into your local AT&T store and exchange it? Thanks!
Sent from my Nexus 4 using xda app-developers app
I think amazon covers you for 30 days, after that you deal with at&t warranty services. Call customer service. They ship a replacement you send back your bad device.
I've had a couple phones I bought from Amazon Wireless. One of them had a problem so I emailed them via the order info on the site. I had a replacement in 2 days. This was about 2.5 years ago, so I can not say how their current support rates.
Barsky said:
I've had a couple phones I bought from Amazon Wireless. One of them had a problem so I emailed them via the order info on the site. I had a replacement in 2 days. This was about 2.5 years ago, so I can not say how their current support rates.
Click to expand...
Click to collapse
You can always return it to Amazon wireless within their return window.
Edit:: I stand corrected haha
Bladerunner1825us said:
You can always return it to Amazon wireless within their return window. I dont see why an At&t store wouldnt exchange it though seeing as though ultimately it comes from them. it'd definitely be more convenient then mailing it off and waiting. The worst thing they'd say is no after all
Click to expand...
Click to collapse
Local ATT stores won't take them back if not purchased from an ATT store. They turned me away.
Barsky said:
Local ATT stores won't take them back if not purchased from an ATT store. They turned me away.
Click to expand...
Click to collapse
hmm way to make it difficult haha. Thanks for the heads up
Bladerunner1825us said:
hmm way to make it difficult haha. Thanks for the heads up
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Click to collapse
Look at it from a business perspective. Both Amazon and AT&T bought phones from HTC to sell to their customers. If you buy a phone from Amazon and therefore deplete their inventory and giving them revenue/return on their investment, and why should AT&T give you one from their inventory, deplete their stock, and get no revenue/return on their investment. You could argue they get it through the monthly, but they're getting that regardless.
There's also a logistical reason too. AT&T can't access/see the order from Amazon(they can see you ordered something, but nothing else) to facilitate the return so they can't verify anything about your phone/order. Further, all returned/exchanged phones go back to HTC eventually and the retailers get a credit for returning them. If the IMEI/ESN doesn't match what was allocated to the that particular retailer, HTC might not accept it back or issue the credit.
Source: friend who once worked for a wireless carrier.
Sent from my HTC One
unremarked said:
Look at it from a business perspective. Both Amazon and AT&T bought phones from HTC to sell to their customers. If you buy a phone from Amazon and therefore deplete their inventory and giving them revenue/return on their investment, and why should AT&T give you one from their inventory, deplete their stock, and get no revenue/return on their investment. You could argue they get it through the monthly, but they're getting that regardless.
There's also a logistical reason too. AT&T can't access/see the order from Amazon(they can see you ordered something, but nothing else) to facilitate the return so they can't verify anything about your phone/order. Further, all returned/exchanged phones go back to HTC eventually and the retailers get a credit for returning them. If the IMEI/ESN doesn't match what was allocated to the that particular retailer, HTC might not accept it back or issue the credit.
Source: friend who once worked for a wireless carrier.
Sent from my HTC One
Click to expand...
Click to collapse
Got ya. Makes sense, I had just thought that the wireless store was an extension of the organization at&t and not their own entity. At least you bring useful info to the table even though I had edited my post already. Not like some others.
Sent from my Nexus 7 using xda premium
No email from Best Buy regarding my G3 for Verizon. Supposed to be released today 7/17 but website now says Release Date: To be announced.
Called my local store and they have confirmed they do not have any g3s nor have any information on their arrival. I would just go to a Verizon store but I have a 50 dollar gift card that I can apply towards the G3!.
Post any information you may have collected or heard.
easyfame said:
No email from Best Buy regarding my G3 for Verizon. Supposed to be released today 7/17 but website now says Release Date: To be announced.
Called my local store and they have confirmed they do not have any g3s nor have any information on their arrival. I would just go to a Verizon store but I have a 50 dollar gift card that I can apply towards the G3!.
Post any information you may have collected or heard.
Click to expand...
Click to collapse
I didn't get an email today either but I went into Best Buy this afternoon anyways. I just handed the guy my pre-order paperwork and said "I'm here to pick up and activate my Verizon G3". The guy said "oh I think they're still in the back, they just came off the truck". Sure enough, he came back with it and I'm typing this on it now. I'm not sure if they weren't sopposed to give it to me or not but I figured I'd give it a shot. I still haven't gotten the email from Best Buy either. You might get lucky if you go in and just act like you got the email. Good luck!
Sent from my VS985 4G using XDA Free mobile app
Interesting. Maybe their just a little late getting to California stores....
The Best Buy stores in my area received them today (the 17th). We received the AT&T and Sprint ones a little ahead of the release but the Verizon ones we recieved day of. Give it a day or so and they will have them if they don't already. I don't know how the email system works, but it might indeed be worth it to walk in and ask.
Seems like the bigger city stores got them but not the smaller cities. I called my local store, Ames, IA and they said Des moines had some but theirs were still on order.
I got this email today:
"
So we're doing our best to set things right.*
View:**Mobile**|**Web**|**Español[https://ci4]*[https://ci6][https://ci5][https://ci5][https://ci5][https://ci4][https://ci3][https://ci3][https://ci4][https://ci4][https://ci6][https://ci5][https://ci5][https://ci3]Hello Minh,*
We're sorry, but your recent order is taking longer than expected. We expect the item below to be available for pick up within 30 days. We'll send you another email once we've received your shipment and your item is ready for pick up.*
If that's okay with you, and you accept the delay and new delivery estimate, you don't have to do anything. Once your order is ready for store pick up, we'll send you an email.*
If you prefer, you can cancel this order at any time. To do so, please call us at*1-888-BEST BUY*(1-888-237-8289). We'll sort it out quickly, especially if you have your order number handy.*
Once again, we are sorry for the delay. Thanks for your patience.*
Sincerely,*
Karalyn Sartor*
Vice President Customer Care"
Went to Verizon to pick it up instead and will cancel my BB order when it is available. I was disappointed. Did anyone get the $50 gc for new activation?
oo3 said:
I got this email today:
"
So we're doing our best to set things right.*
View:
We're sorry, but your recent order is taking longer than expected. We expect the item below to be available for pick up within 30 days. We'll send you another email once we've received your shipment and your item is ready for pick up.*
If that's okay with you, and you accept the delay and new delivery estimate, you don't have to do anything. Once your order is ready for store pick up, we'll send you an email.*
If you prefer, you can cancel this order at any time. To do so, please call us at*1-888-BEST BUY*(1-888-237-8289). We'll sort it out quickly, especially if you have your order number handy.*
Once again, we are sorry for the delay. Thanks for your patience.*
Sincerely,*
Karalyn Sartor*
Vice President Customer Care"
Went to Verizon to pick it up instead and will cancel my BB order when it is available. I was disappointed. Did anyone get the $50 gc for new activation?
Click to expand...
Click to collapse
Interesting. It doesn't look like everyone has received these emails. When did you place your order? Mine was first thing in the morning on 7/11 and AFAIK they didn't have the pre-order available on 7/10 like VZW, so I'm fairly confident I'm one of the first folks that pre-ordered. A rep I spoke with did confirm that they're going to ship in the order in which the orders were placed, so maybe there's some sort of issue where they realized they don't have enough stock to cover all pre-orders and are send emails to folks who ordered after some cutoff time? Another possible thought might be that if you pre-ordered and had one of the expedited shipping options (i.e. your expected delivery was yesterday or today) and they knew they weren't going to meet the estimated time they sent the email?
All speculation of course hinging on my hope that I might see a new phone in the next 4 weeks.
LostMahbles said:
Interesting. It doesn't look like everyone has received these emails. When did you place your order? Mine was first thing in the morning on 7/11 and AFAIK they didn't have the pre-order available on 7/10 like VZW, so I'm fairly confident I'm one of the first folks that pre-ordered. A rep I spoke with did confirm that they're going to ship in the order in which the orders were placed, so maybe there's some sort of issue where they realized they don't have enough stock to cover all pre-orders and are send emails to folks who ordered after some cutoff time? Another possible thought might be that if you pre-ordered and had one of the expedited shipping options (i.e. your expected delivery was yesterday or today) and they knew they weren't going to meet the estimated time they sent the email?
All speculation of course hinging on my hope that I might see a new phone in the next 4 weeks.
Click to expand...
Click to collapse
I got the same e-mail yesterday and am very frustrated. I did my pre-order on the morning of 7/12. I'm debating if I should just walk into a store and see what happens....
jjseven said:
I got the same e-mail yesterday and am very frustrated. I did my pre-order on the morning of 7/12. I'm debating if I should just walk into a store and see what happens....
Click to expand...
Click to collapse
Look like store availability is running on the site. Might what to check your location.
I think they are all screwed up over there. Has anyone tried to order and have the phone shipped to home? I keep getting that the shipping option is not available on the Verizon model. I went into the store yesterday and ask about Shipping and they said that this phone would have to be activated in the store.
Getting absolutely nowhere with BB support. Judging by the twitter conversation I had with them, it doesn't look like they've started shipping any devices at all, with no estimate on when they'll start.
Since we're all on here twiddling our thumbs until they give us something to chew on, anyone care to share when they pre-ordered and whether they've received a delay email?
LostMahbles said:
Getting absolutely nowhere with BB support. Judging by the twitter conversation I had with them, it doesn't look like they've started shipping any devices at all, with no estimate on when they'll start.
Since we're all on here twiddling our thumbs until they give us something to chew on, anyone care to share when they pre-ordered and whether they've received a delay email?
Click to expand...
Click to collapse
You may want to check with your local Best Buy because I just checked a little bit ago on the website and it shows that my small local Best Buy has them now. It showed that they weren't available this morning.
Krusej23 said:
You may want to check with your local Best Buy because I just checked a little bit ago on the website and it shows that my small local Best Buy has them now. It showed that they weren't available this morning.
Click to expand...
Click to collapse
Specifically had it shipped to avoid having a best buy employee activate the phone and kill my UDP.
---------- Post added at 06:48 PM ---------- Previous post was at 06:37 PM ----------
Just received a call from a BB rep saying they won't be able to ship the LG G3 for "a couple of months."
LostMahbles said:
Specifically had it shipped to avoid having a best buy employee activate the phone and kill my UDP.
---------- Post added at 06:48 PM ---------- Previous post was at 06:37 PM ----------
Just received a call from a BB rep saying they won't be able to ship the LG G3 for "a couple of months."
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Click to collapse
HAHAHAHAHAHA! I'm not laughing at you, I'm laughing at Best Buy for thinking that's correct and laughing at that employee for having to make that phone call. They are just asking for it.
I just went into my local best buy and they didn't even know they had them in the storage shelves right behind them. I had to tell the guy the phone came out yesterday and then he checked for it. I didn't get to use the $50 upgrade promotion but they did let me use the $50 towards accessories like a screen protector, case, and audio aux cable. Loving the phone so far.
Had a pre order with Amazon.got an email this morning saying delay this delay that sorry wah wah. Cancelled order went on best buy website. Paid for replacement device(full price) got my your pickup is ready email. Typing from my amazing g3. Best buy chick was on top of it. Even have ne me the option for her to activate it or me at home. I said. Me (duh). Popped SIM in as soon as I was in the car. The rest is history. I did pay more at best buy but I call it a(I want my device now) fee.
Sent from my VS985 4G using Tapatalk
We have Verizon LG G3 in Washington DC BBC ?
I am still waiting for my 10th Of July preorder from Verizon not BestBuy.
Amazon, UDP, $400 Activation Fee
Wonder if you go with Amazon and perform sim swap trick to maintain UDP, would you be hit with the $400 fee for not activating it Amazon's way? Given the delays with BB, I'm almost tempted to take a shot with Amazon but wouldn't necessarily want to get hit with an extra $400 for not following their directions. Any experiences buying phones off Amazon but maintaining UDP with sim trick?
Went to best buy and upgraded with Verizon edge and they gave me a 100$ gift card. They had a 24 inch 1080p TV for 120. So I got the TV for 30$ put the door ..glad I upgraded
Sent from my Nexus 7 using XDA Free mobile app
http://www.tmonews.com/2014/10/t-mo...s-with-bespoke-5-wearable-rate-plan-on-nov-9/
I may just have to check this out... $5 a month! Not bad
I called them this morning...
I am already with T-mobile and called them this morning with a load of questions.
Their call centers were briefed on the Gear S just yesterday. As far as they know, the Gear S can not be pre-ordered, as it is considered an accessory. I did register to purchase, though, but did not receive a confirmation of any kind. The call centers are very new to the product and training is still ongoing, so if you reach out, take what they say with a grain of salt.
Even if they don't know all the details just yet, I would rather it is announced with a date as opposed to waiting around another week for their staff to be trained properly
I really want this watch and that rate plan is a good deal. Now the only thing left is the gear vr.
Sent from my SM-P900 using XDA Free mobile app
bennie joe said:
I am already with T-mobile and called them this morning with a load of questions.
Their call centers were briefed on the Gear S just yesterday. As far as they know, the Gear S can not be pre-ordered, as it is considered an accessory. I did register to purchase, though, but did not receive a confirmation of any kind. The call centers are very new to the product and training is still ongoing, so if you reach out, take what they say with a grain of salt.
Even if they don't know all the details just yet, I would rather it is announced with a date as opposed to waiting around another week for their staff to be trained properly
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Agreed same thing the other carriers have said about the accessory part but last I checked we are not paying a data plan to listen to our music via bluetooth headphones which are true accessories. This gear S is a mini phone with a mini plan.
T-mobile plan to have it available Nov 9th not sure what the offical launch days are with t-mobile but it doesn't sound like they are Sunday so indeed they don't really care about this launch
http://newsroom.t-mobile.com/news/get-your-gear-s-on-this-holiday-season-at-the-un-carrier.htm
Yeah, I went down to the T-Mobile store and asked to get a call as soon as it came in! They look awesome!
I am very interested in buying this thing (two of them actually) wondering if anyone has asked or knows: Will it get it's own number or can they link it to your current number? I just don't think it'll be real useful to txt and call with a diff number than your phone. Also, anybody have any idea if this will work with note 2 (wife still using N2). Thanks!
hd2Raz said:
I am very interested in buying this thing (two of them actually) wondering if anyone has asked or knows: Will it get it's own number or can they link it to your current number? I just don't think it'll be real useful to txt and call with a diff number than your phone. Also, anybody have any idea if this will work with note 2 (wife still using N2). Thanks
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Yes it works on Samsung galaxy S3 and up. If you have T-mobile/AT&T you can use your number from the phone. You forward your calls when you want to leave the phone at home
Which one are YOU getting...? Black or white?
dugryce said:
Which one are YOU getting...? Black or white?
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I got black white looks like it will dirty fast. Might get blue when it becomes available
T-Mo Gear S
Got mine today!
FYI. Not many T-Mobile employees are knowledgeable on the accessory rollouts. (Prepare to know more than them)
I went into a T-mo store today to inquire about the Nov. 9th release, and see if it was possible to get it early. The rep didn't know anything about it, nor did his manager. After some insistence from me, they checked the T-Mo community & confirmed my info, but still didn't know when they would get it. All they said was "we don't get deliveries on Sundays, we'll call you Monday if we get some in". Frustrated, but not defeated, I went home did a little more research, called another T-mo location. Not only did they know what I was talking about, they had it in stock & would sell it to me today. 15 minutes later...Got it!!!
If at first you don't succeed... :good:
TheMatic said:
Got mine today!
FYI. Not many T-Mobile employees are knowledgeable on the accessory rollouts. (Prepare to know more than them)
I went into a T-mo store today to inquire about the Nov. 9th release, and see if it was possible to get it early. The rep didn't know anything about it, nor did his manager. After some insistence from me, they checked the T-Mo community & confirmed my info, but still didn't know when they would get it. All they said was "we don't get deliveries on Sundays, we'll call you Monday if we get some in". Frustrated, but not defeated, I went home did a little more research, called another T-mo location. Not only did they know what I was talking about, they had it in stock & would sell it to me today. 15 minutes later...Got it!!!
If at first you don't succeed... :good:
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:good::highfive: welcome aboard. So did you tye it to the 5$ plan? or buy it outright I see you have t-mobile
Uniquebarbee said:
:good::highfive: welcome aboard. So did you tye it to the 5$ plan? or buy it outright I see you have t-mobile
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Bought it & tied it to the $5 plan. They REALLY tried to get me to go with the $15\mo. plan, almost making it seem mandatory. ($15 plan includes insurance)
"I don't need no stinkin' insurance!!!"
TheMatic
TheMatic said:
Bought it & tied it to the $5 plan. They REALLY tried to get me to go with the $15\mo. plan, almost making it seem mandatory. ($15 plan includes insurance)
"I don't need no stinkin' insurance!!!"
TheMatic
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Can you clarify the question asked? Do we need a previous T-Mobile plan? Online it only lets us chose $5 plan if we have already a Simply Choice line with T-Mobile. And only option is $15 a month plan if no T-Mobile. Are you saying if we go to store we can get the $5 plan even without another Simply Choice line?
Just got one from my local tmobile store.
Sent from my SM-N910T using XDA Free mobile app
TheMatic said:
Got mine today!
FYI. Not many T-Mobile employees are knowledgeable on the accessory rollouts. (Prepare to know more than them)
I went into a T-mo store today to inquire about the Nov. 9th release, and see if it was possible to get it early. The rep didn't know anything about it, nor did his manager. After some insistence from me, they checked the T-Mo community & confirmed my info, but still didn't know when they would get it. All they said was "we don't get deliveries on Sundays, we'll call you Monday if we get some in". Frustrated, but not defeated, I went home did a little more research, called another T-mo location. Not only did they know what I was talking about, they had it in stock & would sell it to me today. 15 minutes later...Got it!!!
If at first you don't succeed... :good:
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Click to collapse
:good::highfive: welcome aboard
scoobrel said:
Just got one from my local tmobile store.
Sent from my SM-N910T using XDA Free mobile app
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Every T-mobile store here in Milwaukee said they didn't have it. There was one that said they might get a shipment sometime during this week.
TheMatic said:
Bought it & tied it to the $5 plan. They REALLY tried to get me to go with the $15\mo. plan, almost making it seem mandatory. ($15 plan includes insurance)
"I don't need no stinkin' insurance!!!"
TheMatic
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Good job No deal Howie:good:
---------- Post added at 07:03 PM ---------- Previous post was at 07:02 PM ----------
daddyd302 said:
Every T-mobile store here in Milwaukee said they didn't have it. There was one that said they might get a shipment sometime during this week.
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they are liers try to walk in the store maybe they may sell to you after all it is "The Launch day for T-mo" maybe ups /fedex showed up by now
daddyd302 said:
Every T-mobile store here in Milwaukee said they didn't have it. There was one that said they might get a shipment sometime during this week.
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I got it in freeport NY.
Sent from my SM-N910T using XDA Free mobile app
gTen said:
Can you clarify the question asked? Do we need a previous T-Mobile plan? Online it only lets us chose $5 plan if we have already a Simply Choice line with T-Mobile. And only option is $15 a month plan if no T-Mobile. Are you saying if we go to store we can get the $5 plan even without another Simply Choice line?
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I believe I answered the original question quite clearly. I'll give yours a try though...
Disclaimer:
I can only speak of my experience & the questions that I brought up\answers received.
I am already a T-Mobile account holder (Simple Choice Plan). I'd read about the $5/mo. plan online, and when the rep in the store said $15/mo., I was slightly confused. (then came the questions)
The rep seemed confused and was really pushing the $15 plan as if that was the only option, after a lot of back & forth, he admitted that I didn't have to get that plan if buying the watch outright. (I didn't have to get any plan)
They said it's like setting up another line. The watch will even has its own phone number. (more than likely works by "re-routing" calls to your "phone's" number when applicable & vice-versa)
To the best of my knowledge;
If you ARE currently a "T-Mobiler", and you buy it outright, and don't want the "standalone" mobile network features, you don't need to select a plan at all.
If you ARE currently a "T-Mobiler", and you buy it outright, and want the "standalone" mobile network features, you select the $5 plan.(what I did)
If you ARE currently a "T-Mobiler", and you choose the "payment plan" option, you must select the $15 option. (payment plan devices MUST be insured, like the JUMP program)
If you are NOT a "T-Mobiler", and you buy it outright, but want the "standalone" mobile networkfeatures of the watch (not just the "watch -> phone Bluetooth connection" option), you have to get the $15 plan.
**After purchasing the watch, you have up to 14 days to add the "protection plan" to it. ($10/mo I guess)
I can't tell you much about "non" account holder info, as I am a "T-Mobiler".
Hope that helps.
scoobrel said:
Just got one from my local tmobile store.
Sent from my SM-N910T using XDA Free mobile app
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:good::highfive: welcome aboard