I had to return my first HTC One for exchange because of dead pixels. I was working with a rep at AT&T and I had to restore my phone and my phone booted into TWRP right in front of him and I know he saw. I'm so glad those guys are clueless. Just thought i'd share, if you were worried that they wont accept it back if your unlocked the bootloader you have nothing to worry about. He had no idea that it was not the way it was suppose to work. He was more curious that I gave up the S4 for the HTC One.
Now I wouldnt recommend taking a chance so just restore before you go
Most reps don't have a clue.. But come to my store and let that happen I'll over look it because I'm all for having unlocked bootloader and s-off... It's the douche bags that try and lie to me about how there phones got bricked that don't like me
Sent from my HTC One using Tapatalk 2
I return an iPhone 4S once that was jail broke with a theme on it because the headphone port was not working. Had I know he was going to actually look in the "About" section of the phone, I never would have left the theme on it. He didn't even care, we started talking about jail break stuff etc.. etc..
I've met quite a few people in my dealings as a AT&T corporate employee over the last 14 years that are far from clueless. I had a guy promoting rooting my Galaxy S2 for a multitude of reasons right in front of my buddy who happens to be my boss, and in charge of enterprise sales, right in the AT&T store.
Kurant1 said:
I return an iPhone 4S once that was jail broke with a theme on it because the headphone port was not working. Had I know he was going to actually look in the "About" section of the phone, I never would have left the theme on it. He didn't even care, we started talking about jail break stuff etc.. etc..
I've met quite a few people in my dealings as a AT&T corporate employee over the last 14 years that are far from clueless. I had a guy promoting rooting my Galaxy S2 for a multitude of reasons right in front of my buddy who happens to be my boss, and in charge of enterprise sales, right in the AT&T store.
Click to expand...
Click to collapse
yea the ones who know about jailbreaking and unlocking etcetc are cool about it hell i have had phones come back with MIUI on it and AOKP they didnt lie about it lol told me what was wrong i looked in to it handed them a new phone and with about my day .
whats funny is the "sneaky" ones lol attempting top tell me they have no idea how it happened IE a custom rom was flashed lol
I have actually been told by an AT&T support rep to root my phone and install a custom rom to help improve my phone. This was with an HTC Inspire back in the day but I just about died. A support rep, on the phone, told me the best way to fix my phone was to root it and install a custom rom. Still makes me chuckle.
Sent from my HTC One using xda app-developers app
berdo said:
I have actually been told by an AT&T support rep to root my phone and install a custom rom to help improve my phone. This was with an HTC Inspire back in the day but I just about died. A support rep, on the phone, told me the best way to fix my phone was to root it and install a custom rom. Still makes me chuckle.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Well, It was about useless in stock form.
berdo said:
I have actually been told by an AT&T support rep to root my phone and install a custom rom to help improve my phone. This was with an HTC Inspire back in the day but I just about died. A support rep, on the phone, told me the best way to fix my phone was to root it and install a custom rom. Still makes me chuckle.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I've told people that and linked them to the correct thread here on xda lol
Sent from my HTC One using Tapatalk 2
Lol. It was fairly useless in stock form but I was dropping calls left and right and the phone was 31 days old. It was a bit of a shock to hear but it actually helped me get a new phone instead of a warranty replacement, so it all worked out in the end.
Sent from my HTC One using xda app-developers app
berdo said:
Lol. It was fairly useless in stock form but I was dropping calls left and right and the phone was 31 days old. It was a bit of a shock to hear but it actually helped me get a new phone instead of a warranty replacement, so it all worked out in the end.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Honestly, I don't think most of them even care. Like when I traded in my s3 for an s4 Paranoid Android was installed and he just did a factory reset and put the phone away before it could even boot back up. Same thing happened with my Atrix, GNex, and Skyrocket these past couple years at Best Buy.
I just sent my first One back to AT&T with TWRP on it. Keeping my fingers crossed they don't notice before I get my refund. I currently have $1400 tied up in these phones since I paid full price, so I really, really, REALLY hope they don't catch it. I did flash a stock ROM and unrooted it, and sent it back powered on with a full charge so hopefully they will just take a quick glance at it and refund me my $700. My new MacBook Pro that I plan to buy this weekend is riding on it :good:
_MetalHead_ said:
I just sent my first One back to AT&T with TWRP on it. Keeping my fingers crossed they don't notice before I get my refund. I currently have $1400 tied up in these phones since I paid full price, so I really, really, REALLY hope they don't catch it. I did flash a stock ROM and unrooted it, and sent it back powered on with a full charge so hopefully they will just take a quick glance at it and refund me my $700. My new MacBook Pro that I plan to buy this weekend is riding on it :good:
Click to expand...
Click to collapse
As long as fastboot in enabled in settings I don't think you will have any issues. They will just restore it to stock and move on. You should be good
Sent from my HTC One using Tapatalk 2
joshuadjohnson22 said:
As long as fastboot in enabled in settings I don't think you will have any issues. They will just restore it to stock and move on. You should be good
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
I'm 99% positive that it wasn't enabled. I think it's disabled by default and I didn't turn it on. How would that affect it though? I don't think they are gonna go over it with a fine tooth comb, they are probably just gonna inspect it for physical damage and call it a day.
Or so I hope.
_MetalHead_ said:
I'm 99% positive that it wasn't enabled. I think it's disabled by default and I didn't turn it on. How would that affect it though? I don't think they are gonna go over it with a fine tooth comb, they are probably just gonna inspect it for physical damage and call it a day.
Or so I hope.
Click to expand...
Click to collapse
It was always enabled for me by default. When it is disabled on boot it will display red letters showing that it has been tampered. Either way you should be fine, unless the employees know about HTC they won't have a clue what that means.
Sent from my HTC One using Tapatalk 2
joshuadjohnson22 said:
It was always enabled for me by default. When it is disabled on boot it will display red letters showing that it has been tampered. Either way you should be fine, unless the employees know about HTC they won't have a clue what that means.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Well my current one is still just stock rooted, and fastboot isn't enabled. I haven't touched it which is why I'm assuming it's disabled by default. I'm really not that nervous about it, even if they catch it and try to pull some grap, I am very good at arguing. I'll get my money back.
_MetalHead_ said:
Well my current one is still just stock rooted, and fastboot isn't enabled. I haven't touched it which is why I'm assuming it's disabled by default. I'm really not that nervous about it, even if they catch it and try to pull some grap, I am very good at arguing. I'll get my money back.
Click to expand...
Click to collapse
I wouldn't worry either but I have had 3 HTC Ones and every one of them had fastboot enabled on first boot. When you try to install recovery one of the steps are to disable it so maybe that is why it was disabled. If not they will give you the info because they will reimage anyways
That would definitely explain why I had to use adb to boot into recovery the first time after installing TWRP. Man I'm rusty lol.
I know at my store I'm the only one that understands how to get in the fastest menu and I'm sure most stores don't check that deep lol
Sent from my HTC One using Tapatalk 2
CheesyNutz said:
I know at my store I'm the only one that understands how to get in the fastest menu and I'm sure most stores don't check that deep lol
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Really? I tried to return my HTC One X a few weeks back due to a hardware issue with the handset speaker and they wouldn't take it because it was tampered. =/ The guy even asked his supervisor if they could take it because it wasn't bricked and was in perfect working condition with the exception of the handset speaker.
On the bright side I got the One because they wouldn't replace my One X. Lol. =]
Related
I've been getting random reboots.
3 times since I got it. Since yesterday this thing has been freezing and locking up and just frustrating the crap out of me.
I haven't taken any ota cause I want root.
Thanks for any input.
Sent from my PG86100 using XDA Premium App
Take the OTA
Root was achieved on a device that already had the ota. I took it and my phone works great.
Sent from my PG86100 using XDA Premium App
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
edufur said:
the reccomendation, however, is to not take any further OTAs. I personally am not taking any... because I don't know if the new hboot prevents a downrev to the eng hboot.
Click to expand...
Click to collapse
Yeah I would wait until s-off. Root will be here soon try a factory reset
Can s-off come out and play? You run but you can't hide
I'd rather be guaranteed root than an ota. I'd try a hard reset first.
Damn. Too late. But I got the ota that made the phone disappear from the lock screen so I think I'm safe. I wont take anymore.
Sent from my PG86100 using XDA Premium App
The ota has nothing to do with the freezing. I had the ota and the same thing kept happening to me. I took My phone back and got a new one. This time I didn't take the ota and I don't have any issues. I think some of the phones are just buggy. If you have a 3vo then you have one out of the first batch. HTC makes great phones, but they don't always get it right. Remember how buggy the TP and the TP2 were.
I got one of the phones with no dead pixels and stuff. I don't wanna risk taking it back and getting one even worse.
After the ota things feel much better. Let's see if the same thing happens. If it does, any ideas what to do? Wait for root and put a better rom? Or get it replaced?
Sent from my PG86100 using XDA Premium App
well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
I'm hoping I don't end up like you LOL.
Sent from my PG86100 using XDA Premium App
Newklearx3 said:
I'm hoping I don't end up like you LOL.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Took my phone back with one problem, got home with 2 extra problems that I didn't have on the first one LOL. FML
Sent from my PG86100 using XDA Premium App
DataDork said:
well.. FML cuz i am going on my 4th evo shortly LOL..
1st. lockups... returned store.
2nd. lockups.. + OTA.. store called me a liar.. called telesales. easy retunrn.
3rd.. while still in 2nd phone posession, 3rd phone wont charge. lol. red green blinking.
4th.. waiting to be delivered.
also, what i have noticed.. ever since my 1st phone, the quality of each SLCD has been subpar to the first one. the whites are warm and the image is not as sharp.
I walked in a local sprint store and they had 2 on display.. one was sharp like my original one and the other was warm and not as sharp..
WTF is up with quality control HTC?????
Click to expand...
Click to collapse
So I guess the person I spoke to is full of ****. I called Sprint yesterday to get a replacement and I was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
It's not YOUR fault if the phone came defective.
Sent from my PG86100 using XDA Premium App
this 4th phone better be pristine..
1) no locks
2) is able to charge
3) sharp. clear white colors
or else, im calling sprint again and will order as many damn evo3ds before my 30 day is up .. i shouldnt have to go through so many to be happy like i was for the first 24 hours of my first 3d.
dozebeats said:
so i guess the person i spoke to is full of ****. I called sprint yesterday to get a replacement and i was told once you replace the phone during the first 30 days, you cannot get another replacement. I see he is a liar since you already got 3.
Click to expand...
Click to collapse
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
DataDork said:
honestly, eff the store reps.. They are rude, dont care and wont return it more than once.
now with that being said, i told the store rep who would not return my phone to get customer service on the line.
10 min later, my new evo was on the way.. little did i know it was another defective evo..
this monring, i called and said, HI. im on my 3rd defective evo.. HELP! .. the lady was very nice and understanding. she got me another one.
the stores suck!!!!!!!!!!! the telesales and tech support are amazing!
Click to expand...
Click to collapse
It was Sprint customer service that I spoke to. Took me 3 different people to finally send me a replacement. The first two were telling me I needed to go into a Sprint store to have the moron tech in the back "look" at it. I know the phone is having problems, I dont need this guy to tell me that. What also pissed me off was my friend telling me he was on the phone with them for 10 minutes and had a new phone on the way. I kept getting the run and around and wanted to choke someone. Customer service is definitely good, but they have a few morons here and there.
My phone suffers from the not sleeping issue, so I asked customer support about replacing it. I asked what would happen if the replacement I got also ended up being defective, and they told me that I could get it replaced again.
I'm just scared of getting one that's worse than what I have. The sleep issue is the only big problem. My screen is also slightly rotated and is a little warmer in colors, but those aren't tooooo major. No dead pixels or anything. I just hope my replacement has no issues at all. I can deal with the warmer colors on the screen, but that's as far as I'd want it to go.
Now after two hard resets my phone is stuck in 3D mode. After wiping ENTIRE phone twice my camera won't work LOL. Weird thing is, soon as I hit camera there's just a black screen, then I switch over to 3D it puts my ENTIRE rom in 3D. I'm not joking. The homescreen and everything is doubled and fuzzy like the 3D is stuck. Im so disappointed with this phone I don't what to say......screw the 3rd phone man I don't even want a third one. P.S I'm typing this on the new 3D feature the xda app has that I wasn't aware of :rolls eyes:
Pissed.......
Sent from my PG86100 using XDA Premium App
That sucks man..shame since once you get a good one its a pretty amazing phone.. I love it more and more every day ..but US early adopters usually get the ****ty ones
I'm lucky. No problems yet.
I've just become aware of the new replacement program for problem Fascinates. I've been reading the forums but it wasn't completely clear EXACTLY what i need to do in order to be offered a replacement. I bought my Fascinate on eBay like 3 months ago (pre-rooted with a Blackhole ROM i believe) and while i do like it, it does have it's share of issues. i get the phantom button press a lot, GPS is VERY slow to lock at times, i occasionally get random voicemails from calls i didn't know i missed, my screen timeout setting is constantly changing back to 15 secs when i set it to 2 minutes, and MMS rarely works.
so yea, from what i've read so far, it seems like i'm prime for a replacement. but i need to know first off, do i need to flash a stock rom or will it not matter? will i need to take it in and prove it's not working because it only has these issues sometimes and i may not be able to replicate on the spot? also what exactly do i need to say (and who do i call) in order to prompt them to offer me a new device? thanks in advance for the help and i apologize if this is explained somewhere already. i've looked and it just seems to mostly be people talking about their new phones and not how they actually got them.
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
superchunkwii said:
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
Click to expand...
Click to collapse
seriously, i would like to know how to get this free upgrade.
Just act stupid and say your phone doesnt work right and yes u should change everythin to stock couz root voids your warranty. But sometimes they still replace even if i did it. But change back to be safe
Sent from my MB860 using XDA Premium App
You may have a problem because you didn't get the phone directly from vzw & they can find that out. Also, they're getting hammered right now with people trying everything to get this deal whether they need it or not. Seems like they're becoming a little more stringent with their criteria. But I think the real problem for you is where you got the phone.
Sent from my DROID X2 using XDA Premium App
B1gC72 said:
seriously, i would like to know how to get this free upgrade.
Click to expand...
Click to collapse
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
I wish I could tell you good news, but I've been down this road before. My hub bought a phone off ebay and found out something was wrong with it that same day it came in the mail. He went to Verizon and asked them if they could do anything and they said since he bought it from ebay they can't do anything. They are going to look into your account and know that you didn't get it from them, so I don't think you have any hopes at all getting it replaced.
You could however flash it back to stock and try...if you don't succeed...keep it stock and put it back on ebay. The fassy's are still selling for quite a bit and use that to purchase new phone.
well thanks for all the help. some people seem really offended but the only reason i even asked is because people on other forums said they traded in their eBay Fascinates and got the deal. i don't know if the warranty is transferable or not, but it's still been out less than a year and should be covered. also, there is no way they can tell i bought it on eBay either. the most they should be able to see is when i activated it and maybe track the ESN back to the original owner, still doesn't say i bought it on eBay. i didn't buy it directly from Verizon but the guy i bought it from did. people were even having success with phones bought from Best Buy.
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
chopper the dog said:
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
Click to expand...
Click to collapse
Do you think it only has to be from an authorized retailer? I bought mine from Best Buy and they never even asked me where I got my phone. So maybe they can somehow tell if it was either bought from them OR an authorized dealer OR maybe the reps that I worked with didn't care.
They probably won't be doing swaps anymore because ED05 is official and ready.
times_infinity said:
They probably won't be doing swaps anymore because ED05 is official and ready.
Click to expand...
Click to collapse
For sure the swap ended yesterday due to the new ED05 update. Right now, they're only offering replacement Fassys. I was however, able to talk them to giving me an early upgrade for the trouble since I REALLY hate this phone. Better than nothing, and they were real cool.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
i understand perfectly. and don't you think your being a little extreme? it's not like my phone doesn't have issues. it WAS bought from Verizon and it has a warranty. so I didn't personally buy it from Verizon but what the hell difference does it make? if it's messing up and under warranty, they should fix it or give me a replacement. did you even read my original post? i said what was wrong with the phone so it's not like i'm making stuff up, i just wanted to know what they were listening for in order to qualify for the upgrade replacement since i have more than one issue. don't make me out to be the bad guy, read on other forums where people are just saying they have issues to get the upgrade when their phones work fine. i even saw one story where a store manager encouraged someone to say they were missing calls to get a Charge for free when the guy said he was saving money to replace his Fascinate. so it really falls on the reps to do their jobs anyway since they are supposed to actually check for issues, so isn't it their fault if they don't? i ended up not even calling anyway, so get off your high horse guy.
and no, i don't think they can tell where i bought it. they can most likely tell where it was originally purchased and see when and where it was activated and deactivated but how can they possibly know more than that? stop spreading propaganda.
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
fordee11 said:
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
I love the holier than thou forum white knights. I swear you relative moralists leave no forum untouched with your auto-ego stroking.
Listen, everyone who owns a Fascinate and went through the OTA update process had the same issue with missed calls and texts. Furthermore, even custom ROMs (CM7 included) experienced this issue. Until now, there was no work around and not everyone is an XDA daily driver and knows that ED05 has been released. We all went through the exact same run around waiting for Froyo, I know I for one wasn't about to sit back and wait for this release to be pushed back 4-5 times. I took the free upgrade and I don't feel the least bit bad about it. I even posted the script that worked for me on the first try, because at the time ED05 had no firm release date and I feel like everyone pumping out $200 for a phone and $100+ a month deserves a product that won't cause them huge issues like the Fascinate caused for me. I lost thousands in sales because I missed calls and the Google Voice missed notification wouldn't show up for 15-20 minutes.
Bottom line is, don't try to crucify everyone that asks for help with this situation. Odds are they don't know about ED05 being released and they probably don't trust Samsung to get an update out on time because they never have. The only reason this one came so fast is because Verizon/Samsung were losing their asses on replacement costs.
TLDR: Don't be a ****.
B1gC72 said:
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
Click to expand...
Click to collapse
+1 and I also would enjoy the better camera and front facing as well.
Sent from my SCH-I500 using XDA App
Tell them you lost it somewhere where there is a high volume of people coming and going i.e the mall, hospital etc. if you have insurance on your phone you should be able to get a new one
Sent from my I500 using Tapatalk
If you think you can call Verizon and say your phone is defective and expect them to send you something different then it wont happen.
1. You bought the phone off eBay, thus you no longer have a one year manufacture warranty.
2. Without the manufacture warranty they cant send you a replacement phone.
3. Your best option is to see if you have an upgrade or go through your insurance and see what kind of phone they will send you. You never know sometimes they send you UPGRADED phones!
To the people WHO ACTUALLY GOT THERE PHONE THROUGH VERIZON. If you are within a year and your phone is "defective" then you can call them and make it clear that you have done a full factory reset and everything you try doesn't work. They will then send you a replacement, it might be the same phone or you might get lucky and get an upgraded phone.
I work for Verizon and I've had customers come in with a Droid and manufacture sent them a Droid Three.
Kinda new to rooting and stuff but does anyone know how Best Buy handles returns/exchanges for androids?
I rooted my phone and unrooted it, took out superuser and did a factory reset. My main concern is whether or not they would put my phone in download mode to check the download counter.
most places will not put it in DL mode to check that.
generalpost said:
Kinda new to rooting and stuff but does anyone know how Best Buy handles returns/exchanges for androids?
I rooted my phone and unrooted it, took out superuser and did a factory reset. My main concern is whether or not they would put my phone in download mode to check the download counter.
Click to expand...
Click to collapse
Did you buy it from best buy?
Also, are you returning it or exchanging it for a new one. If you are exchanging it, you can buy a jig to reset the flash counter for $7. OR, simply lie your teeth out. I've exchanged cracked Xbox games with no insurance, got a new iPod 3rd Gen after saying my 2nd Gen broke, and I even got them to fix my laptop for free. They're gullible, just say you tried to fix it yourself.
Sent from my SAMSUNG-SGH-I777 using xda premium
xAnimal5 said:
Did you buy it from best buy?
Also, are you returning it or exchanging it for a new one. If you are exchanging it, you can buy a jig to reset the flash counter for $7. OR, simply lie your teeth out. I've exchanged cracked Xbox games with no insurance, got a new iPod 3rd Gen after saying my 2nd Gen broke, and I even got them to fix my laptop for free. They're gullible, just say you tried to fix it yourself.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Bought the phone from best buy. I'm planning to exchange it for another phone. Read about the jigs. Do you think they'll put it in download mode?
generalpost said:
Bought the phone from best buy. I'm planning to exchange it for another phone. Read about the jigs. Do you think they'll put it in download mode?
Click to expand...
Click to collapse
They might, better to be safe than sorry with the jig. If you don't wanna wait for the jig to ship to your house and they check your flash counter, tell them you went to a cell phone technicien and they told you to flash something.
Sent from my SAMSUNG-SGH-I777 using xda premium
When I took back my first GS2 to Best Buy, the girl didn't even turn the phone on...
And I had SuperUser in the menu still as this was before Entropy had the flash back to stock without root available.
generalpost said:
Kinda new to rooting and stuff but does anyone know how Best Buy handles returns/exchanges for androids?
I rooted my phone and unrooted it, took out superuser and did a factory reset. My main concern is whether or not they would put my phone in download mode to check the download counter.
Click to expand...
Click to collapse
I exchanged a rooted and romed captivate at best toward the purchase of a galaxy s2 (got 99 bucks). They didn't seem to care, though the employee did notice it looked a little different and thought it was cool!
Your situation is a little different. You could flash back to stock just in case. I doubt they would give you the runaround. They probably just send it off somewhere, anyway, and check that it is not physically damaged. They did want to make sure I had wiped it of personal data, which I had through wipe data/factor reset in recovery.
xAnimal5 said:
They might, better to be safe than sorry with the jig.
Click to expand...
Click to collapse
I'm in agreement with him. I would do it to. Even though I'm 98% sure they won't check (at least in my local Best Buy).
I work at best buy and no we don't check the phone for root or instability. As long as you can show its on we will take it Graphics cards too. We never check if its actually broken so i say mine is broken every 8 months (shifty eyes)
Sent from my SAMSUNG-SGH-I777 using XDA App
Of course the pros at bestbuy wont check or have no clue. But there's a chance when the phones sent back to samsung they will be able to tell. Then they will go by the IMEI and back thru the carrier to void your warranty and charge you the full amount of the phone on your next bill. It's not like it hasn't happened to some.
NascarFastcar said:
Of course the pros at bestbuy wont check or have no clue. But there's a chance when the phones sent back to samsung they will be able to tell. Then they will go by the IMEI and back thru the carrier to void your warranty and charge you the full amount of the phone on your next bill. It's not like it hasn't happened to some.
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Click to collapse
You're saying they'll void your warranty on a new phone based on what you did to the last one you no longer own?
Doubtful...
Sent from my SAMSUNG-SGH-I777 using xda premium
NascarFastcar said:
Of course the pros at bestbuy wont check or have no clue. But there's a chance when the phones sent back to samsung they will be able to tell. Then they will go by the IMEI and back thru the carrier to void your warranty and charge you the full amount of the phone on your next bill. It's not like it hasn't happened to some.
Click to expand...
Click to collapse
Lmao. Where do you people come up with this stuff? Making stuff up to misinform someone isn't very nice.
I just returned my atrix at best buy for the buy back program and its bootloader is unlocked. I got the thrill 4g but after a week of cool 3d I realized they are never gonna get past froyo and I kind of had a headache...so I returned it..I put the stock recovery back on it but not the firmware...basically, if u have the buy back program, geek squad looks at it...I couldn't are what he was doing when he said he was giving it a functionality test but I'm 90 percent sure he was just turning it on....and I was fine...now when you make a return, it just goes to customer service...the lady asked me to turn my thrill on for her because she didn't know how...she saw that it booted and I wrapped all the cords up really nice and she didn't even charge a restocking fee or anything ...so just make sure it turns on and you should be fine...I am now a proud owner of a SG II...at least until the end of the month if nothing better comes out..good luck
Sent from my SAMSUNG-SGH-I777 using xda premium
I actually work for best buy's Geek Squad and I can verify that no one anywhere with the exception of a nerd who is trying to prove his girth will bother to check if it is rooted, and even if it is they will still most likely (85%+) exchange the device for you.
---------- Post added at 04:12 AM ---------- Previous post was at 04:09 AM ----------
tsuk87 said:
I just returned my atrix at best buy for the buy back program and its bootloader is unlocked. I got the thrill 4g but after a week of cool 3d I realized they are never gonna get past froyo and I kind of had a headache...so I returned it..I put the stock recovery back on it but not the firmware...basically, if u have the buy back program, geek squad looks at it...I couldn't are what he was doing when he said he was giving it a functionality test but I'm 90 percent sure he was just turning it on....and I was fine...now when you make a return, it just goes to customer service...the lady asked me to turn my thrill on for her because she didn't know how...she saw that it booted and I wrapped all the cords up really nice and she didn't even charge a restocking fee or anything ...so just make sure it turns on and you should be fine...I am now a proud owner of a SG II...at least until the end of the month if nothing better comes out..good luck
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
we abandoned the restocking fee about 6 months ago...
dunno why there's so much bad blood around best buy.... I have a right to hate it after working there for the last 3 years.... but I really don't get the negativity.
Sure the computer department is stupid and some management at certain locations suck. But all in all its a decent electronic retail shop with some good people working there and for the most part we do try our best to please our clients.
Yea, I don't see how best buy is any worse than any other retail electronics store, and I have gotten several price matches there. I've also had good luck with returns. Oh well, every body has their own experiences, situations and opinions.
Sent from my SAMSUNG-SGH-I777 using XDA App
dayv said:
Yea, I don't see how best buy is any worse than any other retail electronics store, and I have gotten several price matches there. I've also had good luck with returns. Oh well, every body has their own experiences, situations and opinions.
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
true. To each there own I guess...
Alucardis666 said:
I actually work for best buy's Geek Squad and I can verify that no one anywhere with the exception of a nerd who is trying to prove his girth will bother to check if it is rooted, and even if it is they will still most likely (85%+) exchange the device for you.
---------- Post added at 04:12 AM ---------- Previous post was at 04:09 AM ----------
we abandoned the restocking fee about 6 months ago...
dunno why there's so much bad blood around best buy.... I have a right to hate it after working there for the last 3 years.... but I really don't get the negativity.
Sure the computer department is stupid and some management at certain locations suck. But all in all its a decent electronic retail shop with some good people working there and for the most part we do try our best to please our clients.
Click to expand...
Click to collapse
What store you from? 000945 here.
Sent from my SAMSUNG-SGH-I777 using XDA App
Not by my own choice...
I had posted some time ago about thsi Proximity Sensor issue, where I had to have the speaker of the phone basically behind my ear for the screen to stay off. Well I spoke to Verizon and they admitted that it sounds like a hardware issue and I could get a free replacement.
BUT... they wanted to offer me a LG Revolution (whut?), Thunderbolt (Even the tech laughed at this choice) or Charge (whut x 2)... and maybe a Razr standard.
I begged them to give me at least the Razr Maxx and the tech asked her supervisor 3 times, getting denied each time... finally I laid it into her and said I want to speak to a supervisor because I:
1. am a customer of 8 years,
2. have 4 lines,
3. am being treated unfairly by given the opportunity to only replace my defective item with an item of lesser quality, and
4. believe they should stand by their assurance of certified devices by ensuring they actually work as advertised.
She came back and her supervisor didn't even want to talk to me, but just to get rid of me, their giving me a 16gb Maxx... I hate leaving the Rezound but there are none left. *sigh*
drtchocky said:
She came back and her supervisor didn't even want to talk to me, but just to get rid of me, their giving me a 16gb Maxx... I hate leaving the Rezound but there are none left. *sigh*
Click to expand...
Click to collapse
Wow, **** that! Sorry to hear of your troubles..
Are there really no Rezounds left? =\
That's funny cause the charge guys that are having problems are getting offered the nexus. I got my Rezound as a replacement for my charge. I wouldn't go back. I'd call tier2 back a talk your easy into something else. Just my 2 cents.
Sent from my ADR6425LVW using Tapatalk 2
a.mcdear said:
Wow, **** that! Sorry to hear of your troubles..
Are there really no Rezounds left? =\
Click to expand...
Click to collapse
According to her... she had NOT A SINGLE ONE LEFT...
If you go to devices on VW's site, a lot of the models are out of stock.
drtchocky said:
According to her... she had NOT A SINGLE ONE LEFT...
If you go to devices on VW's site, a lot of the models are out of stock.
Click to expand...
Click to collapse
Damn, this sucks. I hope mine lasts now cause I still love this phone. I would NOT accept a stupid RAZR as a replacement. Its sad that Verizon would even try that..
a.mcdear said:
Damn, this sucks. I hope mine lasts now cause I still love this phone. I would NOT accept a stupid RAZR as a replacement. Its sad that Verizon would even try that..
Click to expand...
Click to collapse
I am one of those guys who needs his phone to be a phone more than a portable computer/gaming thingie... but I also need it to last a whole day. Which is why i would not give into the standard Razr. I also have an upgrade in September... if I really hate it we'll see what comes up in Q4 from VW.
Give them time to replenish their stock, probably wiped out from the ICS upgrade...
I got my Rezound as a replacement for the Droid Charge. Just call back and get another person. They have call centers all over the country and each have different supplies. The next person you talk to will probably have a Rezound.
Sent from my ADR6425LVW using xda app-developers app
I got a free replacement from the rez to nexus a month ago and I really don't know why you guys are so reluctant to switch to anything else. To be honest the only thing I miss from the rez is the camera and the fantastic radios, other than that the nexus is a lot nicer imo, especially with a 2150mah extended battery.
If you're really that hell bent on getting another rez replacement then why not tell the idiot tier 2 reps that you barely get through the day on a 3800mah battery on the rezound and a razr just won't cut it for you, get them to send you a razr maxx and sell it and buy the rezound and make some profit.
Sleek69 said:
I got a free replacement from the rez to nexus a month ago and I really don't know why you guys are so reluctant to switch to anything else. To be honest the only thing I miss from the rez is the camera and the fantastic radios, other than that the nexus is a lot nicer imo, especially with a 2150mah extended battery.
If you're really that hell bent on getting another rez replacement then why not tell the idiot tier 2 reps that you barely get through the day on a 3800mah battery on the rezound and a razr just won't cut it for you, get them to send you a razr maxx and sell it and buy the rezound and make some profit.
Click to expand...
Click to collapse
Because we like the phone lol.
Radios and camera plus no tinting or whatever just seems like a better thing imo.
Sent from my Transformer TF101 using XDA Premium HD app
blestsol said:
Because we like the phone lol.
Radios and camera plus no tinting or whatever just seems like a better thing imo.
Sent from my Transformer TF101 using XDA Premium HD app
Click to expand...
Click to collapse
Tint can be fixed with screen tweaks, and there are other features on the nexus or other verizon devices that make it surpass the rezound in many ways.
I hate that stupid sensor. Took 4 phones to get one that actually worked right. The reps kept telling me that ics changed this feature and it doesn't work anymore. :banghead:
Sent from my cm_tenderloin using Tapatalk 2
chaos254 said:
I hate that stupid sensor. Took 4 phones to get one that actually worked right. The reps kept telling me that ics changed this feature and it doesn't work anymore. :banghead:
Sent from my cm_tenderloin using Tapatalk 2
Click to expand...
Click to collapse
I recall reading somewhere that the sensor can come unglued and thereby block proper signal reception. Whatever the case, overall the Rezound has been my favorite phone. I've had the Eris, the Incredible, the Incredible 2, the Galaxy Nexus, and the Rezound.
Like I said, I have an upgrade this September. I am sure, whether it's this Q4, or the first in 2013, there will be other phones released.
Sleek69 said:
Tint can be fixed with screen tweaks, and there are other features on the nexus or other verizon devices that make it surpass the rezound in many ways.
Click to expand...
Click to collapse
Rezound has probably the BEST camera on VZW right now. GNEX camera sucks, as do the radios.
When my wife's Tbolt went bad a few weeks ago, we got to choose the warranty replacement phone and we went for the Rezound. I don't have to tweak anything to get the display to look good and the camera is amazing.
Cerealkillah said:
Rezound has probably the BEST camera on VZW right now. GNEX camera sucks, as do the radios.
When my wife's Tbolt went bad a few weeks ago, we got to choose the warranty replacement phone and we went for the Rezound. I don't have to tweak anything to get the display to look good and the camera is amazing.
Click to expand...
Click to collapse
No, the galaxy s3 has the best camera on verizon right now and what's wrong with taping 2 things on the official build 1 release of AOKP to make the screen have the deepest blacks and true whites making it a better looking screen than the rezound? And have you tried jellybean on the nexus or the s3? Once you go butter, you never go back.
Vzw has the worst customer service in the world.
GrayTheWolf said:
Vzw has the worst customer service in the world.
Click to expand...
Click to collapse
On the whole I agree... but this tech was on the phoen maybe 25 minutes and kept pushing for the like-priced replacement, so kudos to her. Her name was Alex.
drtchocky said:
On the whole I agree... but this tech was on the phoen maybe 25 minutes and kept pushing for the like-priced replacement, so kudos to her. Her name was Alex.
Click to expand...
Click to collapse
You get her number?
Jk.
It all matters which rep you get. Some are great, some just need to go die in a hole.
Sleek69 said:
Tint can be fixed with screen tweaks, and there are other features on the nexus or other verizon devices that make it surpass the rezound in many ways.
Click to expand...
Click to collapse
It is what it is. Obviously some people like the Rezound more, hence some switching back. I'm glad you made the right decision for you though.
Sent from my ADR6425LVW using xda premium
On a side note - I called VW to confirm it's been delivered - the guy who answered said:
Tech: Can I get your phone number?
Me; ***-***-****
Tech: YOU THE MAAAAAN!!!"
WTF
Just curious if anyone else running cm10 based roms are experiencing the random phantom touches at any degree? I've had it on Mazda's AOKP and CN(A) build, agrabrens cm10, Lens_Flare's Aokp build as well as his PA port. Along with running Vanilla, Mac, and anthrax kernels.
Just thought to maybe try flashing a nand of an ICS backup I have to retest that when I get off work. But it seems it's doing it more and more and I'm thinking it is most likely the digitizer :/ ...
Praying it isn't but its looking that way.
If that is the case, anyone know if that's a component they can swap out at a sprint repair shop?
If not I may have to order one because I need new rear speaker as well, and just do replacement myself.
Side note: it was a hella PITA typing this with cursor randomly jumping around and random keys being pressed.... :sigh:
Thanks in advance for any input.
Sent from my PG86100 using Tapatalk 2
My Dad's 3d is having the same issue and it makes it impossible to use. I think it's the digitizer, so he's taking it to the Sprint store for them to check. I'll report what they say (if I remember to )
coal686 said:
My Dad's 3d is having the same issue and it makes it impossible to use. I think it's the digitizer, so he's taking it to the Sprint store for them to check. I'll report what they say (if I remember to )
Click to expand...
Click to collapse
Is he running stock and/or sense ROM or aosp?
Sent from my PG86100 using Tapatalk 2
chucktownscitch said:
Is he running stock and/or sense ROM or aosp?
Sent from my PG86100 using Tapatalk 2
Click to expand...
Click to collapse
100% stock ICS.
I've been having this issue for a couple months now. Running stock ICS on Sprint. It comes and goes though. Sometimes it will do it for days at a time and then go away for a week. I turned on the development screen tap dot so I can see when its doing it. I usually have to just push the standby button off and back on and it might go away.
I'm going to take it to the Sprint store eventually to get replaced or fixed. I just don't want to get some crap referb when my phone is still in close to new condition with no other issues.
Read this.
http://forum.xda-developers.com/wiki/Digitizers
sent from my HTC EVO 3D using XDA Premium
Hmm. Never thought about possibility it could be the screen protector?
May try to peel it off and see if problem persists.
Sent from my PG86100 using Tapatalk 2
Sounds like the digitizer. Same problem I'm having. It's been driving me crazy lol. Im actually taking it to sprint in the morning to get it replaced. Only $35 without insurance so rather than do it myself, I'm having them do it
Sent from my PG86100 using Tapatalk
Well I rushed from work today to make it to Sprint Repair shop by 6... I had already called and asked if they would replace it earlier this afternoon. Once I get there, of course they ask me to duplicate the problem and show them what its doing. And like any and every other thing you do, the moment you go to show someone, you cant replicate it!
My phone was trying to act brand new. The paint app that I installed earlier was totally placing lines all over where I was not touching. Stupid thing worked flawlessly not doing anything wrong. Couldnt get my texts to press random keys like they have been doing for 3 weeks now. XDA app was working fine, when it stays clicking posts and popping up the box to thank, reply etc...
So obviously, without showing any issue, there wasnt anything they could do for me. And just as I knew would freakin happen, the moment I left and started texting on the drive home, low and behold it starts going nuts again. Couldnt get it to do anything for me in the store, but soon as I rounded the corner and saw my house it was phantom touching all over the place. So I was pissed.
I don't know how much longer I can go before I superbowl spike this thing.
UGH!!!
I'm going to have them replace it even if I can't duplicate it in front of them. I KNOW what it's doing and why and like you, its driving me insane. Im not leaving until its replaced. Been dealing with it for weeks
Sent from my PG86100 using Tapatalk
---------- Post added at 01:23 AM ---------- Previous post was at 01:15 AM ----------
I also called today (well yesterday now) thats how I got the price. I could do it myself but, Im not a patient person and I'd have to restrain myself from trying to rushing so as not to mess it up, so figured it'd be safer 2 let sprint do it. For the amt I pay for service, plus to havr it done, they better do it without a problem. Sure they will, theyre pretty decent where I go
Sent from my PG86100 using Tapatalk
Well good luck and keep me posted. Im probably going to go back tomorrow and see what I can have done. Manus need to start using better hardware. Its not like consumers are going to rush out and buy their latest and greatest phone 6-12 months later when they are under a 2 yr contract anyway, and 95% of people aren't going to pay full price. They will wait for their upgrade period to get the phone at 199...
chucktownscitch said:
Well good luck and keep me posted. Im probably going to go back tomorrow and see what I can have done. Manus need to start using better hardware. Its not like consumers are going to rush out and buy their latest and greatest phone 6-12 months later when they are under a 2 yr contract anyway, and 95% of people aren't going to pay full price. They will wait for their upgrade period to get the phone at 199...
Click to expand...
Click to collapse
Will do and yes they do. No most customers won't. I actually bought mine off ebay because upgrade was to far away and still got like 3 months before I can. They should let people upgrade at least once a yr even if theyre on 2yr contract, because when you upgrade, you have to extend your contract another 2yrs anyways or at least a yr. Even if they say you have to take the 2yr contract in order to upgrade a yr early. By the way, good luck on yours tomorrow too, if you go back
Sent from my PG86100 using Tapatalk
So I decided to hop on craigslist. Found one person selling Evo for parts for 50% then another person who needs to sell by tomorrow for 100$ obo. The second looks pretty mint as seller states its been in otter box for entire lifespan.
My question now is, if I was to get the second of the two, could I just swap over my internals to that phone?
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chucktownscitch said:
So I decided to hop on craigslist. Found one person selling Evo for parts for 50% then another person who needs to sell by tomorrow for 100$ obo. The second looks pretty mint as seller states its been in otter box for entire lifespan.
My question now is, if I was to get the second of the two, could I just swap over my internals to that phone?
Sent from my PG86100 using Tapatalk 2
Click to expand...
Click to collapse
Yes you can swap your internal parts. A little advice though if you do that..you may wanna use your back so you have your msid # and serial # incase you ever need it or sell it. I went to sprint today and at 1st the guy said my phone had to be replaced but can't be because it's rooted. Another guy came out and said they had the part but didn't know if they could do it because it's rooted and I told him, yes they can, Ive done it before, as long as it's hardware and not software related so, he said, ok and he replaced my digitizer
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Very nice. Free?
I decided to nand back to an ICS sense backup and ran the calibrate on it. Then did fresh install back of cm10.
So far I haven't had any issues, but I'm keeping a close eye in it. If it starts back I guess I'll try a different sprint store for the repair. Hope it goes as smoothly for me. But most all reps I've had to deal with don't wanna help at all.
Did they make you show them it messing up?
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No it was $35 if Id of had the ins, itd of been free and as soon as I was walking into the store, it started acting up and soon as the guy unlocked the screen it went crazy. Ive tried do fresh installs and it worked for a short time then back to messing up
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