[Q] Asurion or Squaretrade which did you pick? - Verizon Samsung Galaxy S 4

So along with the protection such as the glass protector, and a case, I'm debating whether to keep the Asurion on my monthly bill or just make the one time payment for the square trade plan.
Deductibles seem similar.
What did you guys do for your S4's?

Coderedpl said:
So along with the protection such as the glass protector, and a case, I'm debating whether to keep the Asurion on my monthly bill or just make the one time payment for the square trade plan.
Deductibles seem similar.
What did you guys do for your S4's?
Click to expand...
Click to collapse
I've had Asurion since I had my first flip phone with Verizon and I've never had a problem with it. I've heard that Square Trade takes a few days to ship replacements while Asurion is overnight.

Coderedpl said:
So along with the protection such as the glass protector, and a case, I'm debating whether to keep the Asurion on my monthly bill or just make the one time payment for the square trade plan.
Deductibles seem similar.
What did you guys do for your S4's?
Click to expand...
Click to collapse
Neither and here's why. I bought my galaxy S4 retail for 650$
If I pay the 7 per month for one year and my phone breaks after that point (I'm using a year because that is the typical length of a standard warranty) I have shelled out 84 +100$ for a used version of my phone. This sounds fantastic. However the problem is in a year the S 4 will cost around 350 recertified (possibly cheaper used). If you break it in two years you can get an on contract new phone for 200. If you never break it you shelled out 168$ for absolutely nothing.
The false comparison they make to hook you is the cost of a new phone. You paid 650 for a new phone, or the phone is valued at 650 you will want to protect that. The reality is unless you go outside and break it, the phone will not be worth anywhere near that when you go to replace it.
I had a friend who had asurion since his razr. I asked him why he doesn't just set aside 7 bucks a month for an oh **** phone fund. he started doing that when he bought the iphone 4. he now has enough to but pretty much any phone out.

[email protected] said:
Neither and here's why. I bought my galaxy S4 retail for 650$
If I pay the 7 per month for one year and my phone breaks after that point (I'm using a year because that is the typical length of a standard warranty) I have shelled out 84 +100$ for a used version of my phone. This sounds fantastic. However the problem is in a year the S 4 will cost around 350 recertified (possibly cheaper used). If you break it in two years you can get an on contract new phone for 200. If you never break it you shelled out 168$ for absolutely nothing.
The false comparison they make to hook you is the cost of a new phone. You paid 650 for a new phone, or the phone is valued at 650 you will want to protect that. The reality is unless you go outside and break it, the phone will not be worth anywhere near that when you go to replace it.
I had a friend who had asurion since his razr. I asked him why he doesn't just set aside 7 bucks a month for an oh **** phone fund. he started doing that when he bought the iphone 4. he now has enough to but pretty much any phone out.
Click to expand...
Click to collapse
Thats all fine and dandy until you break or lose multiple phones multiple times. Then the insurance would be cheaper in the long run.

Have you considered Ensquare?
That is what I chose. Their coverage is more complete, IMHO. It protects against "stupidity." :silly:

NiteQwill said:
Have you considered Ensquare?
That is what I chose. Their coverage is more complete, IMHO. It protects against "stupidity." :silly:
Click to expand...
Click to collapse
Have you ever gotten a replacement from them? Was it fairly easy? Their 1 year plan seems perfect for me since I don't keep phones long.

NiteQwill said:
Have you considered Ensquare?
That is what I chose. Their coverage is more complete, IMHO. It protects against "stupidity." :silly:
Click to expand...
Click to collapse
Got my 2 year insurance at Staples for $150.

I've gone with Squaretrade with past products, but have never had to actually replace anything...

mbh87 said:
Thats all fine and dandy until you break or lose multiple phones multiple times. Then the insurance would be cheaper in the long run.
Click to expand...
Click to collapse
well you can only replace a phone twice in a 2 year period with asurion. Obviously everyone has different mileage. I know people who break their phones all the time despite having otterboxes screen protectors etc. My last 4 phones haven't had a case and despite heavy use and serious software customization they've all made it through 2 years or more with the exception of my galaxy nexus which died this week (antennas stopped working which is kind of a known problem with early galaxy nexuses). I'd still venture to say that for the average person who takes reasonable care of their phone you still make out better saving your money over using insurance. Mileage may vary.
edit: yeesh apparently some phones are 169 or 200$ deductibles from asurion. insane.

[email protected] said:
edit: yeesh apparently some phones are 169 or 200$ deductibles from asurion. insane.
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Click to collapse
It's only $100 to get it replaced through asurion on VZW. I believe it's more on other carriers, but isn't the case for us. $5 a month plus $100 deductible isn't bad to have the piece of mind IMO.

I went Ensquared

I just got square trade last night...they offer $99 for 2 years of coverage. The deductible is $100 for replacement...new or refurbished...and you have no limit to how many claims you make. Also...they ship overnight...no a few days like someone else posted. Personally $99 for 2 years is cheap...if you pay Verizon's monthly cost it's near $200 over the 2 years. Square trade also has a monthly payment plan of $5 or $6 they do deduct each month...so you have options. They are also open 24/7 and you can even make a claim online.
Sent from my SCH-I545 using Tapatalk 2

chrishoyt2012 said:
I just got square trade last night...they offer $99 for 2 years of coverage. The deductible is $100 for replacement...new or refurbished...and you have no limit to how many claims you make. Also...they ship overnight...no a few days like someone else posted. Personally $99 for 2 years is cheap...if you pay Verizon's monthly cost it's near $200 over the 2 years. Square trade also has a monthly payment plan of $5 or $6 they do deduct each month...so you have options. They are also open 24/7 and you can even make a claim online.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
Hmm, i'll give them a call with some questions and I might go this route!

I've always used Asurion or BestBuy insurance. On my S3 I had Asurion & BestBuy.

I used Asurion for quite a few years. And I had pretty good luck with them. My job involves working around water. And like someone else pointed out Asurion only allows 2 phones per year. Which for most isnt a huge deal. But square trade had a pretty decent deal. So i went with them on my S4. Thankfully I havent had the chance to use them yet. But i dont really think you can go wrong with either.

Asurion replaced my bionic no questions asked, great CS. However, they only deal refurb phones :/ Not sure if that's standard for all insurance company's..

[email protected] said:
Neither and here's why. I bought my galaxy S4 retail for 650$
If I pay the 7 per month for one year and my phone breaks after that point (I'm using a year because that is the typical length of a standard warranty) I have shelled out 84 +100$ for a used version of my phone. This sounds fantastic. However the problem is in a year the S 4 will cost around 350 recertified (possibly cheaper used). If you break it in two years you can get an on contract new phone for 200. If you never break it you shelled out 168$ for absolutely nothing.
The false comparison they make to hook you is the cost of a new phone. You paid 650 for a new phone, or the phone is valued at 650 you will want to protect that. The reality is unless you go outside and break it, the phone will not be worth anywhere near that when you go to replace it.
I had a friend who had asurion since his razr. I asked him why he doesn't just set aside 7 bucks a month for an oh **** phone fund. he started doing that when he bought the iphone 4. he now has enough to but pretty much any phone out.
Click to expand...
Click to collapse
That's all well and good but what if your phone gets broken in a month or 6 months.I would much rather pay $100 than $649 for a new one.I don't really count the $7 a month.I easily waste a lot more than that each month.

Related

[Q] Warranty/Insurance for Galaxy Note NOT PURCHASED at Best Buy??

Just like the title says.....What should we do?
AT&T offers the insurance for $6.99 / month and has a $199 deductible. Only two claims per 12 month period are allowed but it does cover loss or theft.
SquareTrade wants $69.99 for one year and $124.99 for two years. Their deductible is $99 and does not cover loss or theft. Once you make your claim, the insurance contract is completed (you claim...you must get another policy).
Neither of these options look too appealing to me. What is everyone out there going to do once we get our shiny new devices?
CradleRob said:
Just like the title says.....What should we do?
AT&T offers the insurance for $6.99 / month and has a $199 deductible. Only two claims per 12 month period are allowed but it does cover loss or theft.
SquareTrade wants $69.99 for one year and $124.99 for two years. Their deductible is $99 and does not cover loss or theft. Once you make your claim, the insurance contract is completed (you claim...you must get another policy).
Neither of these options look too appealing to me. What is everyone out there going to do once we get our shiny new devices?
Click to expand...
Click to collapse
I'm looking at Ensquared. $99 for two years, $75 deductible. Theft / loss / damage. Sponsor of and good reports from Android Forums. Apparently pretty good service and good turnaround times on claims. You get I think three claims, but your deductible goes up to $100 for second and third claim.
You have 1-year warranty from AT&T for free. The insurance is only needed for anything that's not covered by warranty.
foxbat121 said:
You have 1-year warranty from AT&T for free. The insurance is only needed for anything that's not covered by warranty.
Click to expand...
Click to collapse
Yes..but the 1 year warranty won't cover it if you drop it. Something to consider when the device is nearly twice the size of my previous device.
LiquidArrogance said:
I'm looking at Ensquared. $99 for two years, $75 deductible. Theft / loss / damage. Sponsor of and good reports from Android Forums. Apparently pretty good service and good turnaround times on claims. You get I think three claims, but your deductible goes up to $100 for second and third claim.
Click to expand...
Click to collapse
I have Ensquared for my GNote. Have not had any claims but have a buddy that did and they were fine. Will probably get on my ATT version as well since I am buying no commitment pricing.
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Your thread title mentioned warranty. That's what I want to point out. You need warranty if there is manufacturing defacts. You need insurance if something bad happens to it.
I've never dropped any of my phones. And I always prefer living on the edge and never purchase any additional warranty/insurance anything even as expensive as my new cars.
I'm going insurance / no case. I figure this thing is big enough already I don't want a case on it. Plus I ordered the ProClip for it for the car which I don't think fits with most cases.
I baby all my phones and use the where's my Droid app.
If it's stolen I will personally track it down with a gun.
Sent from my MB860 using Tapatalk
Ok this is going to sound sort of crummy, but let's say that I get a big scratch on the screen; I mean one where even a blind person would constantly notice.
If I have the ATT $7 insurance, I suppose I could, out of 'shock at the scratch',
accidentally drop it on concrete ( preferably from a height). I would then be able to replace it for $200?
My main concern is how easy it would be to make the claim. Insurance companies can be unpleasant (for reasons such as those depicted above)
I'm thinking ATT would be easiest. I don't know.
How do each of these Insurance places handle subsidised phones? For example...I am paying 300 bucks for it through AT&T...if I have a claim...will they pay for a new out of contract phone?
I think most third party ones either send you a new identical phone, a refurbed identical, or some rare instances a better one (like if you submit a claim in 22 months when the Note 2 is out you might get a Note 2).
You send them your broken phone.
I think ensquared will even put a hold on your credit card for the cost of the replacement phone and send you your new phone immediately before they get your old one back.
LiquidArrogance said:
I'm going insurance / no case. I figure this thing is big enough already I don't want a case on it. Plus I ordered the ProClip for it for the car which I don't think fits with most cases.
Click to expand...
Click to collapse
Are you sure? The tpu cases are quite thin. I am always worried about scratching my camera lens.
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Best buy has Insurance too
Best buy offered me insurance on my Pre-order for 9.99 a month covers everything but I didn't take it but I was told I could get it at any time just would have to wait 30days befor I could open a claim
I think this time I'm gonna do case & no insurance. Last time I did insurance & no case and never used insurance. so i think ill see how things turn out time.
Sent from my Desire HD using Tapatalk
JGuinan007 said:
Best buy offered me insurance on my Pre-order for 9.99 a month covers everything but I didn't take it but I was told I could get it at any time just would have to wait 30days befor I could open a claim
Click to expand...
Click to collapse
Almost correct. BB allows you to purchase their coverage for up to 30 days after you purchase the phone. After 30 days; you cannot get the coverage from them.
Of the options i like BB's coverage the best. 9.99/month and zero deductible. They dont hassle you and you have a replacement in 2-3 days. ATT's deductable on smartphones is $200.
Can you purchase insurance from Best Buy even if you purchase from AT&T?
CradleRob said:
Can you purchase insurance from Best Buy even if you purchase from AT&T?
Click to expand...
Click to collapse
No, to get their protection you have to buy the phone from them.
The one exception to this is the iphone. For some reason BB allows iphone users to buy their protection no matter where the iphone was purchased. (perhaps because the iphone shatters so easily)
CradleRob said:
Can you purchase insurance from Best Buy even if you purchase from AT&T?
Click to expand...
Click to collapse
No
Sent from my SAMSUNG-SGH-I727 using xda premium
Dave*228 said:
No, to get their protection you have to buy the phone from them.
The one exception to this is the iphone. For some reason BB allows iphone users to buy their protection no matter where the iphone was purchased. (perhaps because the iphone shatters so easily)
Click to expand...
Click to collapse
brittoking said:
No
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Click to expand...
Click to collapse
That being the case....which of the other available plans seem to be the best?
Dave*228 said:
Almost correct. BB allows you to purchase their coverage for up to 30 days after you purchase the phone. After 30 days; you cannot get the coverage from them.
Of the options i like BB's coverage the best. 9.99/month and zero deductible. They dont hassle you and you have a replacement in 2-3 days. ATT's deductable on smartphones is $200.
Click to expand...
Click to collapse
Thanks for chiming in Dave. I work for BBYM and Im really in love with our protection. Broke my iphone 4 three times and never paid a dime or waited over 4 days to get a refurb, which by the way are so nice that I sold as LNIB on craigslist. I could have said brand new but even on craigslist I try to be honest as possible (who knows who the crazies are).
Another option for the BBY protection is to purchase outright. For non iphone smartphones it is $169 for the two years, again with no deductible and no limit to the claims. If you, say, get rid of your phone at any point before the two years is up, they can return the protection at a prorated amount. I do this every time because Ill forget to cancel the $9.99 and I get a new phone so frequently, that would start racking up haha

Another Best Buy Question

Trying to decide if I want to pre order from best buy or straight through ATT. I wish Amazon Wireless would announce something already!
Anywhoo . . . I don't have any real reason NOT to order from BB apart from the fact that I don't like and have sworn never to shop there again. Long, unrelated story, but so far I've made good to myself on that promise.
If I do order from BB, is there any downside? Am on contract with them in any way, or only through AT&T? Can I still take my phone to ATT for warranty claims or do I have to take it to BB?
Thanks!
You will not be in contract with BB in anyway. For warranty I'm not sure. If you order through ATT it ships out on 02/16 while supplies last. If you order through BB it ships out 02/19 with the official flip case (free) while supplies last.
LiquidArrogance said:
Trying to decide if I want to pre order from best buy or straight through ATT. I wish Amazon Wireless would announce something already!
Anywhoo . . . I don't have any real reason NOT to order from BB apart from the fact that I don't like and have sworn never to shop there again. Long, unrelated story, but so far I've made good to myself on that promise.
If I do order from BB, is there any downside? Am on contract with them in any way, or only through AT&T? Can I still take my phone to ATT for warranty claims or do I have to take it to BB?
Thanks!
Click to expand...
Click to collapse
Plus you can register your number(s) with Best Buy for their "Phone Freedom" promo and get a $50 gift card per line when you activate the new phone. Can use the card immediately on the phone purchase or on a future purchase. And you can upgrade anytime during 2012.
I registered my number and will use the $50 on the note. Registered my wife's number, who's due for an upgrade in late summer.
Thanks...had no idea it ran all year
mikegehl said:
Plus you can register your number(s) with Best Buy for their "Phone Freedom" promo and get a $50 gift card per line when you activate the new phone. Can use the card immediately on the phone purchase or on a future purchase. And you can upgrade anytime during 2012.
I registered my number and will use the $50 on the note. Registered my wife's number, who's due for an upgrade in late summer.
Click to expand...
Click to collapse
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Plus keep in mind @ best buy Black Tie protection Plan with no deductibles and buy back program.
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dmbrown81 said:
Plus keep in mind @ best buy Black Tie protection Plan with no deductibles and buy back program.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
Click to expand...
Click to collapse
If you buy the Black Tie protection upfront, it's $170 for 2 years (+$30 buyback). That's only $2 more than AT&T at $7 a month.
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00mred00 said:
Thanks...had no idea it ran all year
Click to expand...
Click to collapse
It does - but I believe you have to register any and all lines/numbers sometime this week. Nothing to lose - no obligation to actually do the upgrade. But $50 off per phone isn't shabby.
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mikegehl said:
It does - but I believe you have to register any and all lines/numbers sometime this week. Nothing to lose - no obligation to actually do the upgrade. But $50 off per phone isn't shabby.
Sent from my SGH-I897 using XDA App
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Click to collapse
hahaha..you don't know me that well yet...I have had 6 phones in the last 6 months lol. I know I will get more.
best buy wins hands down.
not everyone has the luxury of six lines but this is what we do
We have 6 lines on our family plan (5 phones, 1 pc connect {cross upgrade HELLO})...
1.Buy device, purchase buyback, get discount on buyback for purchasing black tie (cancel black tie after 30 days)
2.Sell back Device
3.Use store credit from the buy back to purchase new phone on another line due an upgrade
4.use left over amounts for other toys, or save towards next upgrade.
I always get the newest device
It's worked out pretty well so far. Currently we are out of upgrades until September..but have a few phones that are eligible for buy back should I decide to trade them in towards one device at full price (unlikely)
our next round of upgrades start in September..right about time for the s3
sept, oct, dec, feb, then the following January '13
Oh, and you can't forget price matching...this is a very important part of the process
Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
Click to expand...
Click to collapse
Lost and stolen for most people isnt an issue, its broken screens. While ours is slightly more expensive if you do the 9.99 a month, there is NO deductible for breaking you phone. The note will be classified as a tier 3 in att's insurance which means its a $200 deductible on top of the $7 a month. That is just ****ing insane lol if you do our outright price for the protection at best buy its $170 for the two years, putting it right under $7 a month. All without a deductible and unlimited claims. And Im not just trying to push our protection because I work there because frankly, you wont be buying from my store so it wont affect me. I just fully support our protection, coming from 3 broken iPhone 4's and most recently a skyrocket.
Side note, I have a concession line with ATT which I cannot get BB protection on and broke the phone. $200 to replace the vivid lol I just cancelled the line and threw the vivid in the trash
imitenotbecrazy said:
Lost and stolen for most people isnt an issue, its broken screens. While ours is slightly more expensive if you do the 9.99 a month, there is NO deductible for breaking you phone. The note will be classified as a tier 3 in att's insurance which means its a $200 deductible on top of the $7 a month. That is just ****ing insane lol if you do our outright price for the protection at best buy its $170 for the two years, putting it right under $7 a month. All without a deductible and unlimited claims. And Im not just trying to push our protection because I work there because frankly, you wont be buying from my store so it wont affect me. I just fully support our protection, coming from 3 broken iPhone 4's and most recently a skyrocket.
Side note, I have a concession line with ATT which I cannot get BB protection on and broke the phone. $200 to replace the vivid lol I just cancelled the line and threw the vivid in the trash
Click to expand...
Click to collapse
If you buy the protection Plan outright and need to service your phone you'll have to subscribe to the 9.99 afterwards or purchase it again.
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dmbrown81 said:
If you buy the protection Plan outright and need to service your phone you'll have to subscribe to the 9.99 afterwards or purchase it again.
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Click to expand...
Click to collapse
Yikes. Idk which best buys you guys are going but theres tons of false info here. Right now, most phones fall into the rapid exchange program. With this, the phone is sent away and a refurbished phone is sent at the same time, making the turn around time about 2-4 business days. This does NOT fulfill your protection plan, meaning it is still active and can still be used again and again with no limit to the amount of claims. If you chose to send your phone as a repair instead of exchange the typical wait time is 14-30 days. If they are unable to repaid your phone in a cost effective manor to them or it exceeds 30 days they will issue you a gift card for the full retail value of the phone so that you can pick out a new one. This WILL fulfill the protection plan. So in a strange, completely misleading way, your initial statement was kind of accurtate. If we give you a $600+ gift card to replace your phone with a different model, yes your $170 protection plan is void. What would you expect?
imitenotbecrazy said:
Yikes. Idk which best buys you guys are going but theres tons of false info here. Right now, most phones fall into the rapid exchange program. With this, the phone is sent away and a refurbished phone is sent at the same time, making the turn around time about 2-4 business days. This does NOT fulfill your protection plan, meaning it is still active and can still be used again and again with no limit to the amount of claims. If you chose to send your phone as a repair instead of exchange the typical wait time is 14-30 days. If they are unable to repaid your phone in a cost effective manor to them or it exceeds 30 days they will issue you a gift card for the full retail value of the phone so that you can pick out a new one. This WILL fulfill the protection plan. So in a strange, completely misleading way, your initial statement was kind of accurtate. If we give you a $600+ gift card to replace your phone with a different model, yes your $170 protection plan is void. What would you expect?
Click to expand...
Click to collapse
that is one of the negative sides AND positive sides to the black tie protection plans.
in some cases it just isn't worth the expense (i.e. when the cost of the plan exceeds about the 50% mark, I don't buy it)
it's rare, but in some cases it just isn't logical.
In this case...$300 for the phone plus $170 for the plan...it's a hard choice.
You realistically are looking at $470 vs $600 which isn't much of a difference...unless you utilize the plan towards the end of its life
00mred00 said:
that is one of the negative sides AND positive sides to the black tie protection plans.
in some cases it just isn't worth the expense (i.e. when the cost of the plan exceeds about the 50% mark, I don't buy it)
it's rare, but in some cases it just isn't logical.
In this case...$300 for the phone plus $170 for the plan...it's a hard choice.
You realistically are looking at $470 vs $600 which isn't much of a difference...unless you utilize the plan towards the end of its life
Click to expand...
Click to collapse
Sorry but that logic doesn't make much sense to me. Buy a phone at 300, break it and pay 650 that equals 950, which is twice the price of the upgrade and coverage for unlimited replacements. I guess its just that I see a lot of customers coming in after multiple broken screen replacements that I don't see the logic of buying other protection or buying outright replacements. To each his own tho I suppose
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Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
Click to expand...
Click to collapse
Consider BB insurance has no deductible. ATT charges a $200 deductible if you phone needs repair.
No you are right...my point being that breakage occurring in the first 6 months to a year the plan makes sense...beyond that it wouldn't .
Its a gamble...otherwise best buy wouldn't offers it haha. The odds are in their favor. Unless of course one pretty much knows they are going to break the phone, or manipulate the program later to get a new device.
Curious question, only because I receive multiple asnswers in store
Does best buy black tie cover cosmetic damage? I have been told yes and have been told no.
Is there a wear and tear clause? I know att has a wear and tear clause and can deny coverage. Reading their fine print I also notice they can deny if its manufacturering related as well.
imitenotbecrazy said:
Sorry but that logic doesn't make much sense to me. Buy a phone at 300, break it and pay 650 that equals 950, which is twice the price of the upgrade and coverage for unlimited replacements. I guess its just that I see a lot of customers coming in after multiple broken screen replacements that I don't see the logic of buying other protection or buying outright replacements. To each his own tho I suppose
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Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App
00mred00 said:
hahaha..you don't know me that well yet...I have had 6 phones in the last 6 months lol. I know I will get more.
best buy wins hands down.
not everyone has the luxury of six lines but this is what we do
We have 6 lines on our family plan (5 phones, 1 pc connect {cross upgrade HELLO})...
1.Buy device, purchase buyback, get discount on buyback for purchasing black tie (cancel black tie after 30 days)
2.Sell back Device
3.Use store credit from the buy back to purchase new phone on another line due an upgrade
4.use left over amounts for other toys, or save towards next upgrade.
I always get the newest device
It's worked out pretty well so far. Currently we are out of upgrades until September..but have a few phones that are eligible for buy back should I decide to trade them in towards one device at full price (unlikely)
our next round of upgrades start in September..right about time for the s3
sept, oct, dec, feb, then the following January '13
Oh, and you can't forget price matching...this is a very important part of the process
Click to expand...
Click to collapse
U can go to att website and upgrade for 299 even if line is not ready till 2013.u still get the cheap peice untill pre orders ends
For whatever reason it does not work for any of our lines. I tried.
mintu123 said:
U can go to att website and upgrade for 299 even if line is not ready till 2013.u still get the cheap peice untill pre orders ends
Click to expand...
Click to collapse
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00mred00 said:
No you are right...my point being that breakage occurring in the first 6 months to a year the plan makes sense...beyond that it wouldn't .
Its a gamble...otherwise best buy wouldn't offers it haha. The odds are in their favor. Unless of course one pretty much knows they are going to break the phone, or manipulate the program later to get a new device.
Curious question, only because I receive multiple asnswers in store
Does best buy black tie cover cosmetic damage? I have been told yes and have been told no.
Is there a wear and tear clause? I know att has a wear and tear clause and can deny coverage. Reading their fine print I also notice they can deny if its manufacturering related as well.
Sent from my SAMSUNG-SGH-I727 using XDA App
Click to expand...
Click to collapse
In my store, and I assume in most stores, if a customer wants their phone to be sent out AND they have GSBTP, they are fully entitled to send it out. There is almost no way coverage can be denied, although the plan does specify that submersion and extreme damage (i.e, running it over with a car) is not covered. As long as the customer doesn't explicitly say that was the issue, it is usually fine.
I will say, in two years at BBYM, I have never seen a customer who purchased the protection be denied a phone being sent out. While my store is pretty good at making sure the customer is treated fairly, I can assume that BBYM wouldn't be gaining the market share it is if customers were not being treated properly.
Corvette06 said:
In my store, and I assume in most stores, if a customer wants their phone to be sent out AND they have GSBTP, they are fully entitled to send it out. There is almost no way coverage can be denied, although the plan does specify that submersion and extreme damage (i.e, running it over with a car) is not covered. As long as the customer doesn't explicitly say that was the issue, it is usually fine.
I will say, in two years at BBYM, I have never seen a customer who purchased the protection be denied a phone being sent out. While my store is pretty good at making sure the customer is treated fairly, I can assume that BBYM wouldn't be gaining the market share it is if customers were not being treated properly.
Click to expand...
Click to collapse
Cool cool. I have not had any claims on mobile purchases. I have run into issues on laptops in the past (worn mouse tracker) where I was told it was wear and tear/ cosmetic and had to physically show them that the tracker no longer worked properly. The same with USB ports.
Thanks for chiming in!

[Q] Best Buy warranty

Question about anyone who has used the best buy "black tie protection plan":
I figured it was worth it, i convinced my parents to get it for their galaxy s2's. its like 3 dollars extra a month, but theres no deductible. compared to the whopping 200 dollars if you use atts insurance.
of course it doesnt cover loss or theft, but the way i figure, i dont use cases, i think phones should be naked if you have insurance, so i will probably break mine more than i would lose it and still on the off chance that i do lose it, im only saving a couple hundred dollars, becuase att would still be charging me 200 dollars.
The process seems to be; Break your phone with any accidental damage from handling, water damage (it says spills i think, but the guy in the store seemed to think it meant submersion, does it?) If it stops working.... bring it into best buy, they give you a loner android phone, (im ok using a loner for a couple days as long as its android phone) and then i think they send yours back and then get your new/refurbished one.
Is this a smart move or should i just cancel it and use at&t's?
also, will they know i rooted?
I dont know about the rooting but this plan worked for me and my Streak. I broke the screen after having it for a year and they replaced no questions asked and it was flashed so I say go for it.
Do you have the Black Tie protection? Is was $10/month for my Note but I paid $180 (I think) upfront for 2 years of coverage. It was tough, but I just know this phone will break. I went through 3 screens on my Streak
mottyengel said:
Question about anyone who has used the best buy "black tie protection plan":
I figured it was worth it, i convinced my parents to get it for their galaxy s2's. its like 3 dollars extra a month, but theres no deductible. compared to the whopping 200 dollars if you use atts insurance.
Click to expand...
Click to collapse
diomed said:
Do you have the Black Tie protection? Is was $10/month for my Note but I paid $180 (I think) upfront for 2 years of coverage. It was tough, but I just know this phone will break. I went through 3 screens on my Streak
Click to expand...
Click to collapse
Yeah you're right, it's $10 a month or $170 up front. The guy told me they send you a replacement phone that is made up of parts from returned defective phones. So they are just like new.
It may sound like a plug because I work for best buy mobile but I personally think their plan is awesome.
I have used it a good amount of times on my smart phones and have never had any issues. I also see a lot of customers having good experiences with it. Sure you will find some people that the system didnt work for because they really messed up their phones but thatll happen with anything.
About the loaner phones, I wouldnt count on them having a loaner android. I just know from my store and the stores around that its a refurbed iphone 3g that we give out and we usually dont have any in. This means the customer has to buy a POS prepaid to get through the couple days till the new one comes in. Just figured I would give you a heads up.

Best Insurance for EVO 4G LTE?

I pre-ordered my EVO through BB. I'm contemplating where to get my insurance now though. Can I go through Sprint still? Should I get the BB insurance? SquareTrade? Other?
What are some pros/cons from experience? I figured this would help a lot of people out. Thanks in advance!
Sent from my PC36100 using XDA
i would check with BB, but you can get it through sprint. just call them and ask for it, should be good to go
PsiPhiDan said:
I pre-ordered my EVO through BB. I'm contemplating where to get my insurance now though. Can I go through Sprint still? Should I get the BB insurance? SquareTrade? Other?
What are some pros/cons from experience? I figured this would help a lot of people out. Thanks in advance!
Sent from my PC36100 using XDA
Click to expand...
Click to collapse
My 2cent experience.
BB is a great insurance from a cost perspective. No deductible if your phone needs replacement. The only down side with BB insurance is if there is an issue, they need to send it in.
My BB Story:
I sent in my OG Evo because it had a bad charging port (common problem). It took them a month and a half to get it back to me. Meanwhile they gave me a beat up LG Optimus as a lender phone. It was decent, but it felt like a life time without MY phone. They fixed the charging port on my Evo and sent it back, but when I got it back, I noticed that they blew out the one capacitative button (above the charging port). I couldn't send it out and wait AGAIN. So I used LED hack to keep those lights off, because it looked like it was missing a front tooth.
Also, if you lose or your phone is stolen, your SOL. I dropped my Evo into the dark endless bottom of a lake (SOL).
You can go onto the Sprint Insurance after you buy your phone elsewhere, like BB. Nice things about Sprint is that they replace lost or stolen phones. If you need a replacement they get you one immediately. Downsides: Replacement phone might be refurbished and you have to pay a high deductible.
It's really whatever floats your boat. Sorry for the long post.
just to add to sprint's TEP you should be able to add TEP through sprint within 30 days
Also I believe now Sprint is uping their TEP cost to 11$ per month. For phones that cost 500$+ w/o contract. It is Asurion that provides the insurance, and from what I read the LTE will have a 150$ deductible.
So essentially you will end up paying $264 for 2 years + 150 deductible = $414.
And I currently have insurance on my OG Evo. I am seriously considering just dropping the insurance. If I break my LTE, just keep my old Evo as back up or buy something on craigslist. And after a year you can get the 75$ credit towards an upgrade.
I am leaning towards just saving my money on the insurance.
purock said:
My 2cent experience.
BB is a great insurance from a cost perspective. No deductible if your phone needs replacement. The only down side with BB insurance is if there is an issue, they need to send it in.
My BB Story:
I sent in my OG Evo because it had a bad charging port (common problem). It took them a month and a half to get it back to me. Meanwhile they gave me a beat up LG Optimus as a lender phone. It was decent, but it felt like a life time without MY phone. They fixed the charging port on my Evo and sent it back, but when I got it back, I noticed that they blew out the one capacitative button (above the charging port). I couldn't send it out and wait AGAIN. So I used LED hack to keep those lights off, because it looked like it was missing a front tooth.
Also, if you lose or your phone is stolen, your SOL. I dropped my Evo into the dark endless bottom of a lake (SOL).
You can go onto the Sprint Insurance after you buy your phone elsewhere, like BB. Nice things about Sprint is that they replace lost or stolen phones. If you need a replacement they get you one immediately. Downsides: Replacement phone might be refurbished and you have to pay a high deductible.
It's really whatever floats your boat. Sorry for the long post.
Click to expand...
Click to collapse
Ya i hear these all the time because thats what the old insurance plan used to be.
Let me tell you about the changes they did for the Black Tie Protection plan from best buy.
2 Options:
1) Rapid Exchange program where it takes 2-5 business days for you to get another phone. Yes it will be a refurb phone and most of the phones I send out they usually come in 2 days.
2) repair program where you can send out your phone to be repaired and u will get the same unit. Takes anywhere from 2-4 weeks to get your phone back. Now this good thing about this option is that if your phone is not cost effective to repair then they will they give u full retail value to either get the same phone or u might be able to get yourself a new phone. Ive had times where ppl had the epic 4g and they were tired of it, sent it out and 3 weeks later they got themselves an epic 4g touch for $50 since the price difference from retail cost was 649.99 to 699.99. Now this may not always happen but it can.
LTEvo said:
Also I believe now Sprint is uping their TEP cost to 11$ per month. For phones that cost 500$+ w/o contract. It is Asurion that provides the insurance, and from what I read the LTE will have a 150$ deductible.
So essentially you will end up paying $264 for 2 years + 150 deductible = $414.
And I currently have insurance on my OG Evo. I am seriously considering just dropping the insurance. If I break my LTE, just keep my old Evo as back up or buy something on craigslist. And after a year you can get the 75$ credit towards an upgrade.
I am leaning towards just saving my money on the insurance.
Click to expand...
Click to collapse
This is pretty much my thoughts on insurance as well.
It's not really worth it. I'm keepmy my OG Evo as well for backup in case anything happens with my EVO LTE.
The Sprint warranty is essentially you making a $464($200 deductible + $11*24months) bet that you'll break your $550 phone over the next 2 years for a reason outside of the 12 month manufacture warranty coverage. Add in the variable of the price of the phone dropping after year 1, and it's a losing bet.
With squaretrade(who I currently use for my old EVO), it's a $225 bet of breaking your $550 phone over 2 years.
Bestbuy insurance just sucks from what I've read.
If your phone ever breaks, don't think of it as you're having to shell out $550.
Think of it as you've already saved $464 of the cost. You're only paying $85 extra for you losing your bet.
In other words, to make it more clear, it cost you $90 more to break your phone w/o insurance than with.
Are you really going to drop down $264($11/month) to maybe save $85 one day?
Theres this insurance company:
http://www.squaretrade.com/pages/android-landing1
I dont have any experience through them so i dunno, seems the reviews are good though but its a bit pricey @ $70 a year or $125 for 2 .
"Coverage up to $750. Coverage only available
for phones bought in the past 30 days."
Where did that 11$ came in? Are they changing it soon I paid 8$ at month and deductible is 100$ btw I do keep my insure for almost a year and then drop it ain't worth it for 24 months
Sent from my Sprint Galaxy Nexus CDMA using Tapatalk 2
LTEvo said:
Also I believe now Sprint is uping their TEP cost to 11$ per month. For phones that cost 500$+ w/o contract. It is Asurion that provides the insurance, and from what I read the LTE will have a 150$ deductible.
So essentially you will end up paying $264 for 2 years + 150 deductible = $414.
And I currently have insurance on my OG Evo. I am seriously considering just dropping the insurance. If I break my LTE, just keep my old Evo as back up or buy something on craigslist. And after a year you can get the 75$ credit towards an upgrade.
I am leaning towards just saving my money on the insurance.
Click to expand...
Click to collapse
they don't have $75 upgrade anymore
NasTraDooMis said:
Theres this insurance company:
http://www.squaretrade.com/pages/android-landing1
I dont have any experience through them so i dunno, seems the reviews are good though but its a bit pricey @ $70 a year or $125 for 2 .
"Coverage up to $750. Coverage only available
for phones bought in the past 30 days."
Click to expand...
Click to collapse
How is that pricey? Way cheaper than Sprint and BB.
Sent from my PC36100 using XDA
ticklemepinks said:
they don't have $75 upgrade anymore
Click to expand...
Click to collapse
Hmm...I swear they were still giving 75$ credit for adding another year to your contract. Guess not, looks like this was canceled.
I'm keeping sprint's insurance... pay the deductable and get a new phone over nighted no questions asked for any reason!
Sent from my Nexus S 4G using Tapatalk 2
Ep3n3wp said:
I'm keeping sprint's insurance... pay the deductable and get a new phone over nighted no questions asked for any reason!
Sent from my Nexus S 4G using Tapatalk 2
Click to expand...
Click to collapse
People have been doing some intense math on this forum regarding the TEP, and it seems that you'll pay about $450 for the insurance if you use it once. That's hardly worth it when the phone won't even be worth that in a year. I would recommend against it honestly, but if the peace of mind is worth it than do what you've gotta do.
PsiPhiDan said:
People have been doing some intense math on this forum regarding the TEP, and it seems that you'll pay about $450 for the insurance if you use it once. That's hardly worth it when the phone won't even be worth that in a year. I would recommend against it honestly, but if the peace of mind is worth it than do what you've gotta do.
Click to expand...
Click to collapse
It really boils down to how much of a clutz you are. if you are always dropping and/or breaking your phone and loosing it I think insurance is a smart buy. If you are very careful and treat it like your baby then insurance is about as bad a buy as when playing blackjack.
Okay how about ensquared.com? For $99, I get 2 years coverage and get:
-3 claims up to $1000 each (only a max of $600 TOTAL through squaretrade)
-$75 deductible (better than the $100 one through squaretrade)
-covers lost, stolen, dropped, water, etc.
Seems like the way to go! Any thoughts on this? Experience with them?
TEP is a house bet for most people. Those who haven't read this yet, read this write up by Mathman here.
I just dumped my TEP, 37.5% price increase with 100% deductible increase to go with it. On top of that, no guarantee your replacement is going to be new, it's most likely going to be a refurb which doesn't have the full value of a new phone.
I have always had TEP, and it has saved me multiple times. With my Samsung Moment, I bricked it several times. The first thing they asked me "do you have TEP?". Then they would replace it (for free) no questions asked. I have had them repair my wife's old Hero a couple times, and have had them repair other phones in the past. I have yet to pay a single deductible.
For me personally, TEP has worked out, and saved me a lot of money. So keep in mind that TEP does have some benefits too, and not every repair requires a deductible. I personally cannot afford forking out $599 for a new phone if I did not have insurance, so I have to have some sort of it. Squaretrade with a 30% off coupon makes the warranty about $90 for two years with accidental damage (doesn't cover lost or stolen), that is the other choice I would look at, but I think I may stick with TEP because of my past experience. The price hike does piss me off though.
caspertodd said:
I have always had TEP, and it has saved me multiple times. With my Samsung Moment, I bricked it several times. The first thing they asked me "do you have TEP?". Then they would replace it (for free) no questions asked. I have had them repair my wife's old Hero a couple times, and have had them repair other phones in the past. I have yet to pay a single deductible.
For me personally, TEP has worked out, and saved me a lot of money. So keep in mind that TEP does have some benefits too, and not every repair requires a deductible. I personally cannot afford forking out $599 for a new phone if I did not have insurance, so I have to have some sort of it. Squaretrade with a 30% off coupon makes the warranty about $90 for two years with accidental damage (doesn't cover lost or stolen), that is the other choice I would look at, but I think I may stick with TEP because of my past experience. The price hike does piss me off though.
Click to expand...
Click to collapse
See my above post. Ensquared seems to be a better bet than SquareTrade.
Sent from my PC36100 using XDA

The Nexus Protect Warranty

There is a deductible of $79
http://imgur.com/P4koyk4
One time payment of $89, then deductible of $79 is total $168 for a new (or refurbished) replacement. That's not bad considering the carrier ones are per month so if you don't use it in the first 10 months it's is more expensive then Google's.
Sent from my Nexus 6 using Tapatalk
_Dennis_ said:
One time payment of $89, then deductible of $79 is total $168 for a new (or refurbished) replacement. That's not bad considering the carrier ones are per month so if you don't use it in the first 10 months it's is more expensive then Google's.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Not bad. Verizon charges $100 per device.
I have TEC but that also includes theft. I'm debating whether I cancel it or not.
did you get it? I skipped it.
It's still a lot of money, but I do understand that it's cheaper than others. And its limit of 2 incidents. I decided to cancel mine though.
I did buy it. It also add a pretty good resale value to the device if you can transfer it when you sell the device
If you pay with a card like an amex, doesn't that provide you with an extra year warranty?
Sent from my Nexus 6
SymbioticGenius said:
If you pay with a card like an amex, doesn't that provide you with an extra year warranty?
Sent from my Nexus 6
Click to expand...
Click to collapse
It does, but you don't get the accidental damage after 90 days....
aside from accidental dmg, you'll get 3 years of warranty with Amex. 1 year MFG original warranty, 1 additional yr for nexus protect then 1 more year from Amex warranty... but how many of you will still have the phone after 2 years?
That's a valid point. When I got this Nexus I said I would keep it at least 2 years. The specs (usability) aren't even that huge of an upgrade from what I have now, but I want it and if I keep it I will sell this one which will make the price negligible. Warranties and insurance are best for things you can't afford to lose. Life, home, car. Everything else... Just buy again.
Sent from my Nexus 6
I did end up getting the Protect warranty. Busted my Nexus 6 twice, once shipped it back to get a new screen/device ($214 I believe) and the second time replaced the screen by myself ($160). Finally slapped a case on it but would rather have it covered.
I got it as well it's hard to beat the price imo
Sent from my LG-D415 using Tapatalk
dirtbikerr450 said:
I did buy it. It also add a pretty good resale value to the device if you can transfer it when you sell the device
Click to expand...
Click to collapse
Only if the buyer perceives value. I personally would pay zero extra for it knowing if I ever attempted to use a transfered policy that it would inevitably be an absolute fiasco.
These warranties offer so little value anymore as the price of repairs and devices keeps falling. Matter a fact, it appears even as prices on high end devices keeps falling (iPhone excluded) the warranty prices are increasing. That's nonsensical.
Sent from my SAMSUNG-SM-G925A using Tapatalk
for a big screen, it is worth to have a warranty
I decided to get it over going with the 128 storage , might be a mistake but who knows. i've only had to use insurance on a smart phone twice.
I'm a bit surprised on the pricing, honestly. The cost is identical, whether you're buying it for the $499 version or the $649 version. If it's a good deal on the 32GB version, it's a fantastic deal for the 128GB one, which is the one I ordered. For some reason, it's not offered if ordering it through Fi, so I didn't get it. However, they're clear that I'll be given an option to buy it later, which I will certainly do.
It's been my experience that anytime I don't have the warranty, I need it, and vice versa. 90 bucks for 2-years worth of piece of mind is worth it to me.
I didn't get it. Not worth it in my opinion.
Sent from my HTC One using Tapatalk
Think of it as a $165 case... use it naked and if the screen breaks, exchange it for refurb one.
I passed on it to go with SquareTrade.
With a coupon code you can get a 2 year with accidental for ~ $70 and the deductible is $75 /claim.
I also couldnt find if Nexus Protect covers full submersion as part of its accidental coverage?
What I want to know is whether this warrantee has limitations when unlocking and installing custom ROMs

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