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Just called verizon because my eris' power button wasnt working, told me replacement would come thursday. Really hating this phone and how under performed its actually been. Anyone have a recent replacement? just want to know how good the quality is, my current is a replacement and this is the only problem ive had.
sometimes the replacements are like the extra phones they have. keyword SOMETIMES...so you may have gotten one of those but if you want to make sure your replacement is 100% like new just ask politely for a brand new phone for a replacement and you'll get one. at least that's how it worked with my family's phones in the past.
My girlfriend got a replacement last month after the trackball quit working. The phone is a high quality refurb. Not a single mark on it and it even has a cool light blueish teal trackball light. If I hadn't had such good luck with my original that still works perfect, I would try to find a reason to get a replacement.
P.S. Her phone was covered under warranty so it is a replacement from Verizon not asurion.
Sent from my ERIS ADR6200 using XDA Premium App
Man, I wish I were as lucky as you guys, after posting, I got my 2nd replacement since buying this phone. After activating it It was pretty much new. After a day I saw that the capacitive buttons only worked when you touched the spot right above the actual button, not a huge concern but it was annoying. Called them and they sent another one. This one was worse off, the bottom of the screen was actually seperating from the phone and the light from the capacitive was leaking through. Waiting for it to get worse to call.
Selling a fully rooted Droid Eris running CM7 port ROM for $90...interested PM me.
having owned an eris, inc1, inc2, rezound, inc4, and gnex recently.
does anyone also get weired out when u see the lights on the phone, cos when they were off on the inc2, they were off cos they were leds.
I have to say I really like this phone.
It's built exactly like the Rezound - the fact that you don't have to take out the battery to get to the sd card on this phone like u did in the Rezound (sounds like wouldn't be an issue, but when trying to get from bootloader to recovery, this really helps lol)
anyway, the gnex I had for about a month, it was fun, mainly because I only use HTC phone do to my extreme liking of HTC Sense.
it was just too large, when I traded it for the rezound the slimmness of the rezound felt like heaven.
the rezound though is and will forever be plauged with a horrendous community (for whatever reason, idk but to me it was worth going back to my inc2 than to stay in that crap of a community)
sorry for the rant
anyway, I think the build quality is OK on the inc4g/rezound
i think the battery back is not attached as well as it should/could be
if any of you are coming from the inc2 that was very hard to take it off.
don't get me wrong the inc4g is a nice build, but IMO the inc2 was better.
has anyone have the loose battery door like myself? drives me nuts, I had it on the rezound and actualy boght another battery door which did help, i think the more u pull it on and off the looser it gets, so i might cal verizon and ask for a new one sent out.
or maybe some paper under the door on top battery, that worked great on rez until i got a new door lol.
My door is not loose at all... Make sure are the clips are set... If it is than I would suggest going to a Verizon store and getting another unit... Not just another battery cover cuz the problem can be with units clips.. if u don't wanna deal with all that... You can always buy your self a case and call it a day lol
Sent from my ADR6410LVW using Tapatalk 2
My battery cover snaps on fine, but there is just a bit of squeaking and movement right where the NFC contacts are.
Sent from my HTC Incredible 4G
I'm coming from the Inc2 as well, so I know what you men about its rock solid build.
Sent from my HTC Incredible 4G
thanks guys, your input def means a lot.
thought I may have been too OCD haha.
I had this prob. when I had the Rezound (which I hated, was a brick) but this phone is literally built identically to the Rezound but our phone has the SD slot like the inc2, and the rez has is under the battery(which sucked when havig a PG..zip) on ur sd card and trying to get into recovery haha. oh man)
I eventually put paper behind the back door, but decided one day to take them out and it just felt better to me so i kept it.
I also bought a new back door lol.
it actually did help. I think the more you pull it off and on obv. the more it wears on it.
miguel11691 said:
My door is not loose at all... Make sure are the clips are set... If it is than I would suggest going to a Verizon store and getting another unit... Not just another battery cover cuz the problem can be with units clips.. if u don't wanna deal with all that... You can always buy your self a case and call it a day lol
Sent from my ADR6410LVW using Tapatalk 2
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I wana go to the store but I know they will just say that's how they are.
they may suggest buying a new back door hahha
i tried calling making up some **** trying to get a new one sent and the only way was to charge cc full retail until they got this one back, but wasn't worth all thta hassle for what could just be me being OCD.
but once that 14 days is gone they will send u a refurb before u can say hello.
it's funny to me sometimes how easily it is to get a refurb and the reasons ppl do.
I read once some sent back his inc1 saying the speaker blew (it hadn't), but the screen had a scratch out of no where, so he got a refurb cos the scratch.
I think the refurbs are a 50/50, they can either be a perfect, a phone someone used for a day and traded in, and I've read ppl getting refurbs that still contain custom recoveries.. whether this is true who knows but I have gotten pretty bad refurbs to the point i had to call to send another because the one i got sucked.
inc2 was a great phone but had some weird flaws to me, id get a refurb and one of the soft keys had a virbate u couldnt even feel and the other one was so hard and loud it was to the point they both were so bad i called for another one, which was luckily perfect on the soft keys but the friggin power buttun is pushed in. the one with the really low soft keys had a crap power button pushed in too, and the craqzy vibrate soft key refurb had a perfect power button, it was never ending.
I finally found a good one, gave to my bro, got a rezound, bought an inc2 on CL it was somehow perfect, must have jsut gotten a refurb lol it was so mint, and gave it to me for $100, which i sold yesterday for $120 haha.
sorry for the rant.
the inc4 is an amazing phone.
I'm very happy I chose to get the Galaxy Nexus for month and then sold it for the Rezound which I used for a few months that I then sold for the inc4 on contract.
def worth it.
only other phone id want is one S and thats not coming, so this phone = win.
andybones said:
I wana go to the store but I know they will just say that's how they are.
they may suggest buying a new back door hahha.
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I'm a freak about my phone being quiet in hand and solid as well. I look at it this way... this phone will be the most handled and used device I own for the next year at the very least, so I want it to be perfect. Any odd squishing or squeaking will eventually drive me insane.
I actually took my Inc4G back to Best Buy to see if I could get a replacement because of the battery door squish/squeak. Rather than go through the whole process of an exchange, the BB chick popped the battery door off of her own Inc4G to see if the fit was different. It was, but not in a good way. Hers was loose near the power button, but solid near the NFC contacts. So I just stayed with my own.
I think it's just something with this model... not a perfectly fitting door, might have something to do with the unconventional shape. Who knows. I might try the paper trick. I'll do anything to avoid putting a case on my phone as I hate the additional bulk. If paper doesn't work, I'll have to see about getting a replacement door. Other than that, this thing has been stellar. Just give me some AOSP/CM10 and I'm in heaven.
Its weird because I pulled several of them out of the box today to check the backs.... They all seemed solid... Maybe a bad batch?
Sent from my ADR6425LVW using xda premium
Woohoo! Just went to a different Best Buy and swapped the battery door... Nice and tight. And quiet. I'm satisfied.
Sent from my HTC Incredible 4G
I am having issues with the back door also, mine is loose and you can see the one door clip is messed up. VZW is shipping me a new back door and I am really hoping it resolves it or else I may look at a different model. :-(
jvward said:
I am having issues with the back door also, mine is loose and you can see the one door clip is messed up. VZW is shipping me a new back door and I am really hoping it resolves it or else I may look at a different model. :-(
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did u just call and say ur back was messed up and ask for new one?
I went to a store and after talking to the manager who was honestly a condescending ****, he said he would have a new one shipped to me and refused to switch the phone out on the spot which he should have done. Normally my experiences with Verizon are really good I might add.
Hey all,
I'm just posting to see how many people have noticed HTC's poor quality control for the One. I went through 4 of these before finally giving in and just returning. I visited three different best buys in order to try to find a decent One. I love the phone, the way it looks, the way it sounds. My first phone had crackling coming through the speakers and gaps all around the edges, so I returned that. My second had glue coming out around the sides of the phone and a few stuck pixels. I also want to throw in that none of the One's I saw had the top of the display glass level with the phone. It was always sticking up and my finger would run against it when pulling the notification slide down. My third had a bunch of stuck pixels and I noticed that the screen was slightly yellow. I don't know if that comes from HTC using two different suppliers for their phone displays, but I'd imagine that was the case. Final One had one stuck pixel up top in the status bar. I was okay with that stuck pixel though, it wasn't in a very noticeable area so I decided to let it go. This phone still had crackling coming through the speakers but only on youtube with beats audio turned on. I'm guessing that is just a software issue as all my Ones had experienced that. I went to watch YouTube a few days after I got the phone and during the black loading screen before a video I noticed a few more pixels had become stuck.
I downloaded a pixel test and fixer app and tested with the black screen. My One had developed at least 10 stuck pixels all over the display. I consider that a sign of the display failing. Running the stuck pixel fixer did nothing to help. To say I'm disappointed is an understatement. The One is the nicest, most unique idea for a phone I've ever seen. I really want a good one but I haven't been able to find a single one without issues. At bestbuy for the third one, the mobile specialist even opened their entire stock for me looking at each phone and was flabbergasted by all the issues we were finding with the phones.
So has anyone else had as many issues as I have? My builds were all from mid to late April in their build numbers. I'm just so disappointed, I want the One but am not going to pay for something that I feel isn't up the standards that it should be. I may go with the Galaxy but I just know I'll always be disappointed that I didn't get the One. I've tested the Galaxy, the speakers are obviously worse, the headphone sound isn't as crisp and the screen isn't as nice.
TL; DR: I returned four HTC Ones all due to different issues and am wondering if anyone else has had any of the same issues. I'm not trolling, I'm honestly disappointed.
This topic has been discussed countless times. Do we need another thread?
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martyagt4 said:
Yes. People should know that HTC can not make high quality phones. Gap riddled "gapless" phones. Capacitive buttons that don't work half the time (like the Nexus One.. they didn't learn? wtf..). Too much glue? Glass that isn't flush??
At best this is a $100 phone. Shame on HTC trying to charge for the junk they produce. Flagship phones should be flawless at this price point. Yes, the oddball phone will sneak through QC, but it's ridiculous already.
That being said, the insides are awesome. I absolutely looooove the battery life I get from this phone. Front facing speakers are a no brainer, and I can't believe no one did it yet.
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Were you able to find a phone with no blatant flaws? If so I'm extremely jealous...
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keving9012 said:
Were you able to find a phone with no blatant flaws? If so I'm extremely jealous...
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Mine was flawless first try
Sent from my HTC One using Tapatalk 2
The top of my phone's screen is not flush with the speaker grill. Not a huge issue. I live with it. I can probably sell this phone used for $400 when the nexus 5 comes out and get that.
Sent from my HTC One using xda premium
my only issue is that the top of the phone there is a gap between the aluminum and the plastic, gapless my a$$ still love the phone though, came from iPhone 5, had iPhone since day 1
Yea I bought a black 32gb last week and it's literally flawless. Zero gaps and no dead pixels.
Sent from my HTC One using xda app-developers app
Mine has been flawless
Mines flawless. Instead of hollering about it on a forum I would take it back to att and have a Congo line of new ones and check every one of them till I see one I like
Sent from my HTC One using xda premium
paniro187 said:
Mines flawless. Instead of hollering about it on a forum I would take it back to att and have a Congo line of new ones and check every one of them till I see one I like
Sent from my HTC One using xda premium
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Mines flawless also.No gaps or dead pixels
Do you guys know the odds of getting 4 bad ones in a row are.
Not,saying it didnt happen, but, the stars wouldve had to align against you , to recieve 4 bad phones in a row,
Mine is excellent except for the left side glass isn't as flush as the right. I only notice it once in a while when dragging from the top so I can live with it.
Im curious,
After the 4 bad Ones, did you end up with a new phone
keving9012 said:
Hey all,
I'm just posting to see how many people have noticed HTC's poor quality control for the One. I went through 4 of these before finally giving in and just returning. I visited three different best buys in order to try to find a decent One. I love the phone, the way it looks, the way it sounds. My first phone had crackling coming through the speakers and gaps all around the edges, so I returned that. My second had glue coming out around the sides of the phone and a few stuck pixels. I also want to throw in that none of the One's I saw had the top of the display glass level with the phone. It was always sticking up and my finger would run against it when pulling the notification slide down. My third had a bunch of stuck pixels and I noticed that the screen was slightly yellow. I don't know if that comes from HTC using two different suppliers for their phone displays, but I'd imagine that was the case. Final One had one stuck pixel up top in the status bar. I was okay with that stuck pixel though, it wasn't in a very noticeable area so I decided to let it go. This phone still had crackling coming through the speakers but only on youtube with beats audio turned on. I'm guessing that is just a software issue as all my Ones had experienced that. I went to watch YouTube a few days after I got the phone and during the black loading screen before a video I noticed a few more pixels had become stuck.
I downloaded a pixel test and fixer app and tested with the black screen. My One had developed at least 10 stuck pixels all over the display. I consider that a sign of the display failing. Running the stuck pixel fixer did nothing to help. To say I'm disappointed is an understatement. The One is the nicest, most unique idea for a phone I've ever seen. I really want a good one but I haven't been able to find a single one without issues. At bestbuy for the third one, the mobile specialist even opened their entire stock for me looking at each phone and was flabbergasted by all the issues we were finding with the phones.
So has anyone else had as many issues as I have? My builds were all from mid to late April in their build numbers. I'm just so disappointed, I want the One but am not going to pay for something that I feel isn't up the standards that it should be. I may go with the Galaxy but I just know I'll always be disappointed that I didn't get the One. I've tested the Galaxy, the speakers are obviously worse, the headphone sound isn't as crisp and the screen isn't as nice.
TL; DR: I returned four HTC Ones all due to different issues and am wondering if anyone else has had any of the same issues. I'm not trolling, I'm honestly disappointed.
Click to expand...
Click to collapse
First one no wc issues
Sent from my HTC One using Tapatalk 2
randalltroy said:
Im curious,
After the 4 bad Ones, did you end up with a new phone
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I seriously think the stars did align against me with that phone. I just read on the forum that the black version isn't seeing as many defects as the silver? Does anyone know if this is true? I originally purchased the phone from Best Buy and they did bring out every silver One they had and the sales rep and I did find defects with all except one. That one had the stuck pixel that turned into more. So I ended up returning and going to AT&T yesterday. I asked them about the one and said I've been having problems with the quality on my last few. They said unfortunately they would only be able to open one for me and I would only be able to exchange it once if there were problems. That line kind of sounded like BS to me, especially since I saw a woman come in with a smashed iPhone and no insurance she got earlier that day that they were willing to commit insurance fraud for...So I ended up getting the S4 for now. I still think the one is a better phone and I know I'm going to regret not getting it. If the issue is truly more with the silver version I'd gladly pay the restocking fee to exchange for the One.
What really bums me out is that I wasn't even going to upgrade my phone until I saw the One. I had the S3 and was ok with it, other than my battery life being garbage. When I saw the one and started messing around with it I loved it so I got it. Then the issues came and now I have the S4, which is a good phone. Its just not very different from the S3. My girlfriend actually picked up the S3 and handed it to me as we were going to bed last night thinking it was my new phone.
Sounds like OP is trolling.
4 defective phones?
You must be looking for problems. 4 straight screens with dead pixels?
Pics, or it didn't happen.
That is to bad
We have both the HTC one and a galaxy s4 in our household.we just switched to At&t from T-Mobile, she actually started out on s3, which died after 3 days
My wife now has the s4, and I have the One, she wishes she had got one instead.
So I have got to use both pretty extensively, and I greatly prefer the One over the S4.
Sent from my HTC One using XDA Premium HD app
I'm pretty sure you're getting screwed because exchanges are usually refurbs that haven't actually been fixed to eliminate defects
You're just getting other people's defective devices.
So first 2-3 days with the device I kept noticing more and more issues since its been out of the box. I'm really particular with anything I own and if I'm paying money for it then I expect nothing but the best, and I'll take care of my belongings the same.
As soon as I unboxed it I noticed that some of the edges of the metal finish were unevenly colored and scratched. The dark plastic fillers on the back had patches in them and were discolored also. I told myself I wouldn't be so nitpick-ey about those. Moving on...
Later once I setup the phone I realized the power button's right side was completely sunk in, while the volume rocker was also uneven, with the Volume up Side sticking out of the device, and the Volume down Side completely flush with the device.
Concerned I took it to the closest AT&T store where I've become quite friendly with some of the sales associates there. Just wanted to get an opinion as to whether I should live with these imperfections (it would have drove me crazy). I showed it to one of them and they urged me to call AT&T support and try to set up a buyers remorse period exchange straight away.
It took two hours to deal with AT&T customer service on the phone, but it was worth it. I'm shipping this one back and they're gonna priority ship out another one soon. The representative told me they've been getting a few calls regarding such hardware issues.
I'm interested to see if any of you have had any issues yet so far. And if this is a isolated situation with a few devices manufactured at different warehouses.
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
Bammeh said:
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
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Yes of course I completely agree with you. With a few product launches recently and the ones I've bought right when they were released have had issues out of the box or after major updates. The XboxOne, PS4, Retina iPad Mini, 5S etc have given me a little trouble out of the box or after their big updates, but they're still premium devices. Same with the HTC M8 that's why I didn't make too big a deal about it and seek to get my money back. I just asked for an exchange that's all. The rep that helped me, he urged me to ask for a replacement. This device is going to my daily driver for the next year and a half or so. Really happy with it minus the little issues thus far. Best mainstream android device I've ever used.
Sent from my HTC One_M8 using Tapatalk
My M8 was random rebooting every so often. It was enough to notice it as a problem. I did a factory reset, problem still persisted. AT&T gladly exchanged and now I'm good to go ???
Sent from my Nexus 7 using Tapatalk
SO far I have the power button stick on me a few times. Pressing it a few times seems to get it to go back to normal.
Also once while on a call, afterwards the phone would not sleep. Powered the phone off. Ever since phone has been running smooth.
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
Just got mine the other day and found a couple issues with it.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while. Also my touchscreen will just randomly stop responding to touch. Going to reset to back to stock and exchange it later this afternoon.
pingy1030 said:
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
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Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
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Thanks for the advice. For a little bit today I was determined to go get an exchange but I kind of buffed out the worst scratch (which was only like 3mm) with a nail buffer so I think I'll just save myself the trouble of putting the phone back to stock, having to take it to best buy, and re-flashing the new phone. Plus I did not take a backup of the stock AT&T rom. I don't know if someone has posted it in the forums, I'm going to look, but it's just such a drag to go through with putting it back to stock then an exchange.
The volume rocker doesn't sit 100% parallel but it's very close, the power button has no issues, and the bezel is pretty well flushed with the speaker grills. I think I'll just keep this one, I am also afraid that the new one might even have worse problems. HTC needs to get their quality control tighter because I have had tons of devices but never a problem out of the box.
Next time I buy a phone I am going to make sure I check the condition thoroughly. Or at least check it before I root and flash a rom. When I got the M8 I just grabbed it and went...
So I said I wasn't going to exchange it but I was still annoyed by the flaws and I was approaching my 14 days.. took it to Best Buy today without putting it back to stock and was able to exchange it. They just switched out the SIM card and gave me a new one, but they did reiterate that they don't normally do it for scratches and they were making an exception. I could totally tell they didn't believe it was the manufacturer's fault, but they didn't give me attitude and were nice. They didn't look at the software or boot screen in the old phone so they didn't even see that it was unlocked and rooted. They mentioned it was getting sent back so HTC is going to have to deal with it, which they should have to because the one I exchanged for is totally perfect. I didn't realize the other one was even more problematic than I thought until I saw how well constructed this one is. The volume rocker doesn't fumble around, the screen is set perfectly leveled with the speaker grills, no scratches on bezel or back. This is how they SHOULD come, every single one of them. In the future when I get HTC phones I am going to examine it right then and there so I don't have to go through the trouble of sounding asinine while trying to explain what the store employees surely think are non-problems.
I don't think I would've made the exchange without this thread though so thanks. I'm now free to enjoy the awesomeness of this phone without being held back by structural annoyances.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while.
Anyone seen these available anywhere? My Nexus is 21 days old and the speaker grill fell off somewhere, searched and searched and can't find it. I purchased directly from T-Mobile and they said nothing they can do as I am outside the buyers remorse period and suggested calling Motorola, which I did, they will exchange the phone but I have to send mine in, wait for it to be inspected then they will send a replacement. Seems like a lot for what must be a couple dollar part.
I did find one for the moto x, $5 and $20 shipping from etradesupply but doesn't look the same and that's a hefty shipping for a $5 part.
I'm in the same boat. Hoping a way to buy that part shows up.
Just noticed mine is coming loose too...only a matter of time I guess..got insurance thru tmo tho but still..kinda ****ty
Still no luck, guessing not much we can do about it. If you guys come across them please post back. Makes the phone ugly with it missing and I work in construction, somehow I think it will allow more dust and debris into the phone.
http://forum.xda-developers.com/moto-x-2014/accessories/replacement-speaker-covers-t3004674
Just an update,. Motorola sent me a replacement phone because of the speaker grill, even allowed me to change to the cloud white one. New one however has it's own set of issues such as qi charging doesn't work, people complained I sounded like I was under water and lastly, the vibration from touching the screen would make a loud rattling noise... it's on it's way back to Motorola. Hoping the next one works correctly.
Ducter said:
Just an update,. Motorola sent me a replacement phone because of the speaker grill, even allowed me to change to the cloud white one. New one however has it's own set of issues such as qi charging doesn't work, people complained I sounded like I was under water and lastly, the vibration from touching the screen would make a loud rattling noise... it's on it's way back to Motorola. Hoping the next one works correctly.
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Talk about bad luck.
wolfen69 said:
Talk about bad luck.
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Nah, not really.... Just normal luck for me when dealing with stuff like this lol.
Another update, while it's been time consuming, Motorola finally sent me a fully functioning phone. Speaker covers are both firmly attached and qi charging works, no odd noises with vibrating or anything. Loaded up the same ROM on both phones and the new one reboots, completely loads everything up a good 5 seconds faster than the old one. I even held them both in my hands and simultaneously rebooted them because just in general use the new one was noticeably quicker.
Motorola did accidentally charge my card tho, they were supposed to just put a hold on it while they waited for me to ship the original back so they offered me a free set of the new moto surround BT headsets as compensation for my troubles, without me asking for a thing, pretty good customer service IMO.
Anyways, all said and done I am happy with how they handled it and have no issues recommending Motorola products to anyone considering them, with the new moto x pure coming out, I'll probably pick one up now over the oneplus 2 for the simple reason of having faith in the customer service they offer.