GS3 turned off and wont boot - Galaxy S III Q&A, Help & Troubleshooting

Mods - please move if in incorrect forum.
I was charging my GS3 and after unplugging it, I proceded to turn tethering on, and then put it in my pocket for 5 seconds. I took it out and it had turned off by itself. I cant turn the GS3 back on, either by the power button or using recovery mode. I have tried removing battery for a minute and then holding the power button for 20 seconds but no luck. Nothing at all happens when i plug the charger in, and I have left it in for 30 minutes and the device still wont boot.
Can anybody sugest what I can do to boot the device?
I have had no previous problems like this and im running stock firmware with no root. Im using a mac and not partitioned the drive to install windows and then odin, but I can do so if required.

What firmware are you using in this phone ? (Number if you can find it).
What is the phone ? Galaxy S3 International (GT-I9300) with 16GB inside ?
Perhaps a Sudden Death Symdrom for you with a total death...
Read this : http://forum.xda-developers.com/showthread.php?t=2133401

First try another charged battery, yours may have just failed. Also check the battery terminals aren't bent or broken.
If it is still dead with a known good battery then looks like a warranty repair is required.

I cant find out the firmware unless I can get back on the phone :/ Yes its an I9300...
The bttery, I will try and find another GS3 owner but I dont think I can find any. Ill have a look into the thread also thanks for the info

imfromwales said:
I cant find out the firmware unless I can get back on the phone :/ Yes its an I9300...
The bttery, I will try and find another GS3 owner but I dont think I can find any. Ill have a look into the thread also thanks for the info
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Click to collapse
4.1.2 is secured from SDS, so this is not SDS

GR0S said:
4.1.2 is secured from SDS, so this is not SDS
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Click to collapse
I dont understand what that means? I installed an official firmware from on here 7 months ago when I left the UK and have not done anything to my phone since then.

imfromwales said:
I dont understand what that means? I installed an official firmware from on here 7 months ago when I left the UK and have not done anything to my phone since then.
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Click to collapse
Some device (Galaxy S3 with 16GB of internal storage memory) have a problem with the memory chip. So, if you are running a Jellybean 4.1.2 firmware, samsung have fix the bug and you are cover (so it's not a SDS problem).
But if you phone have an old firmware, you may be affected by this trouble. If it's your case, the unique solution is to put your phone on a repair center.

first, try a different battery. if that fails - send it to service for a motherboard replacement

Glebun said:
first, try a different battery. if that fails - send it to service for a motherboard replacement
Click to expand...
Click to collapse
Ive tried using a different battery and that doesnt seem to work either. The other GS3 works perfectly fine with my battery inside which suggests its a problem with my handset...
How can i find a dealer to send my unit to? I used to flash custom ROMs to the device but went back to stock 7 months ago when I left the UK to travel Australia, and did not reset the binary counter so it wont be covered by warranty

Since its dead they can't see binary counter. Best bet, send it to friend in uk for samsung repair...
I assume you have some sort of electronic copy of a receipt?
Sent from my GT-I9300 using Tapatalk 2

rootSU said:
Since its dead they can't see binary counter. Best bet, send it to friend in uk for samsung repair...
I assume you have some sort of electronic copy of a receipt?
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Ive currently got my mum looking for the physical receipt. I could try and get an electronic proof of useage from Vodafone who I bought the phone from but problably not a "receipt".
Dont really want t send my phone back to the UK, it wil be expensive and Im not sure when im returning home, so it may be quicker/cheaper to either take home myself or to try get it sorted here :/

imfromwales said:
Ive currently got my mum looking for the physical receipt. I could try and get an electronic proof of useage from Vodafone who I bought the phone from but problably not a "receipt".
Dont really want t send my phone back to the UK, it wil be expensive and Im not sure when im returning home, so it may be quicker/cheaper to either take home myself or to try get it sorted here :/
Click to expand...
Click to collapse
If it's a contract phone, contact vodafone directly, probably won't need a receipt.
Is shipping a small package that expensive? Cheaper than a motherboard I bet

rootSU said:
If it's a contract phone, contact vodafone directly, probably won't need a receipt.
Is shipping a small package that expensive? Cheaper than a motherboard I bet
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Click to collapse
Yeah its a contract phone so thats good news
Shipping my phone would be expensive as I would have to have buy insurance, maybe $20 or something?

imfromwales said:
Yeah its a contract phone so thats good news
Shipping my phone would be expensive as I would have to have buy insurance, maybe $20 or something?
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Click to collapse
Cheaper than £150 GBP / $250 AUD for a used motherboard then Which by having it fitted, will void your 2 years EU warranty

Yeah, you are right. I think im just going to wait until I get back to the UK in a few months and send it off. I would get it done when i go to Asia next week but I am not staying in one place long enough - im guessing it would take a few weeks from sending it in to getting it back?
Also, I dropped my phone a few month back and the screen is all damaged but still useable. Samsung will still fix the problem I take it and not refuse to due to the damaged screen?

Related

hard brick

my phone won't open, my phone won't go to download mode just nada nothing happening right.... any solution
jjacinto23 said:
my phone won't open, my phone won't go to download mode just nada nothing happening right.... any solution
Click to expand...
Click to collapse
Not being smart but have you actually read any of the threads about it? Easiest thing to try is this:
Take battery/sim/sd card
Plug in usb cord
Hold all three buttons
Put battery back in and as you do take your finger off JUST the power button.
That always worked for me when i could not get anything but the black screen.
2 Questions:
- Do you see anything on the screen? any logos any signs anything?
- Do the buttons light up? even if its for 1 second... do they?
If you respond no to both of those...
your hard bricked.
Which means you need to either
- try a JIG (probably wont work)
or
- New phone
xsteven77x said:
Not being smart but have you actually read any of the threads about it? Easiest thing to try is this:
Take battery/sim/sd card
Plug in usb cord
Hold all three buttons
Put battery back in and as you do take your finger off JUST the power button.
That always worked for me when i could not get anything but the black screen.
Click to expand...
Click to collapse
oh....... never read that thread but i did that lol before reading your comment because i just unbrick it............... mod delete this thread thank you
Pretty hard to hard brick a vibrant. What were you doing op?
Cito11 said:
Pretty hard to hard brick a vibrant. What were you doing op?
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Click to collapse
I beg the differ. Went to flash the update to disable the locked hardware. Flashed rebooted and now nothin. Phone doesnt light up doesnt charge just black
Marmle said:
I beg the differ. Went to flash the update to disable the locked hardware. Flashed rebooted and now nothin. Phone doesnt light up doesnt charge just black
Click to expand...
Click to collapse
It's the boot loader. The only way to get it working again is with a jtag (not a jig). The average repair shop will charge around $50, but they may not be able to fix the hardware lock still. I'm in the same boat and trying to find out how much Samsung will charge for the repair if they determine it's out of warranty for some reason (e.g. they find out there were any modifications done).
Send to tmo not samsung. Its cheaper
Edit
Actually its free besides shipping and handling
xriderx66 said:
Send to tmo not samsung. Its cheaper
Edit
Actually its free besides shipping and handling
Click to expand...
Click to collapse
Tmo's only an option if you're a Tmo customer. Samsung also pays for the shipping if it's under warranty.
nzahorchak said:
Tmo's only an option if you're a Tmo customer. Samsung also pays for the shipping if it's under warranty.
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Click to collapse
Samsung most certainly does not pay for shipping and handling.
I replaced my phone through tmobile and samsung charged me $11
for standard shipping.
DontJoinTheDarkSide said:
Samsung most certainly does not pay for shipping and handling.
I replaced my phone through tmobile and samsung charged me $11
for standard shipping.
Click to expand...
Click to collapse
Then it appears to be selective because they provided me with a prepaid UPS Returns Label to use to send them my phone.

[Q] Warranty + sudden death

Does Sammy have global warranty like HTC?
I bought my S3 in Netherlands, cant find a receipt and live in Israel (when my bro's Sensation digitizer died he just sent it w/o receipt to HTC).
I also used it "naked" for the ~6 months I had it, so it has scratches and "dents" on the display/silver rim, add to it root and a custom rom and im not sure they will repair it under warranty even If I can still somehow find where to send it.
HALP PLOX! (Where to send it, If I even can and should bother? etc)
nebsif said:
I also used it "naked" for the ~6 months I had it, so it has scratches and "dents" on the display/silver rim, add to it root and a custom rom and im not sure they will repair it under warranty even If I can still somehow find where to send it.
HALP PLOX! (Where to send it, If I even can and should bother? etc)
Click to expand...
Click to collapse
Dont even bother, they wont fix it , warranty does not cover scratches anyway ...
slimg said:
Dont even bother, they wont fix it , warranty does not cover scratches anyway ...
Click to expand...
Click to collapse
They wont fix my "Sudden Death" (dead mobo) because of them scratches you say?
As i understand from many past posts Samsung does not have world wide warranty .
Best is to ask a local Samsung service .
jje
You will have global warranty if you are buying the phone in Hong Kong.
http://www.samsung.com/hk_en/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY
S3 sudden death question
I put my phone on charge and it just died.I had it rooted at one point,but now its unrooted and running some sort of official version of jelly bean.I downloaded it from galaxys3root.com or something and it was supposedly the official polish version.
I'm wondering if my phone is covered by warranty because of this sudden death incident.
Please reply asap.
I'm in Germany
(I'm not 100% sure which version of jelly bean i had because i wasn't able to update using samsung kies through my computer)
Samsung Galaxy S3 internation version GTi9300

[Q] Motherboard Died, flash counter active?

I've had a look around the forums but can't find an answer to this particular situation, firstly my SGS2 died on me the other day, had recently been charged but it was off when i pulled it out my pocket, nothing would bring it back, tried numerous chargers, friends batteries, download/recovery mode. Nothing. From what i've read online, this is something on the motherboard that has fried.
Now i was running an official Samsung rom, but i think i did have Cyanogen on this phone once (i say think, it might have been my previous phone). Let's say i did and the flash counter is reporting this, will samsung warranty know this, since the phone is probably in need of a new motherboard? Thanks if anyone knows!
(I'm in the process of sending it back now so i guess i'll find out soon enough.)
One other thing, while searching the forums i'm seeing a lot of people with the S2 saying they are out of warranty, but according to this, Samsung have 24 month warranties on mobile devices, surely if the S2 only came out in 2011, there shouldn't be any that are out of warranty yet, or does this differ from country to country?
(can't post the link due to new member policy, you can get it by searching "samsung warranty")
I actually dont know the time of my warranty. In Germany you have two years by law (if the device was faulty from the beginng, to put it shortly) and maybe a guarentee from samsung. Anyways, normally the samsung guys simple repair it and dont question your xda experience, even if your counter says OMG he flashed it. :good:
I'm sure it will be OK, Samsung have been excellent so far in dealing with my problem, i've already got my pre-paid padded envelope sent out and an apologetic letter :laugh:
if your phone is dead and need a new motherboard, it does not matter what the counter says.
warranty is different from country to country depending on who you bought the phone from.

[Q] Broke my phone (Lumia 710)

I have a question.
I just broke my phone following this guide: http://forum.xda-developers.com/showthread.php?t=1702815
I followed every step in this thread, but when I want to power up my phone it doesn't do anything
No vibration, nothing. Volume+ and power button also don't work..
I think I broke my phone...
Is there any way to make my phone work again?
PLEASE HELP!!!
I think you're phone is permanently bricked . You might be able to recover it using ATF (Advance Turbo Flasher) but that requires buying special hardware and soldering it to your mainboard, and I'm pretty sure it would be expensive. If you're still under warranty, you might be able to have it replaced by Nokia.
phantomsniper773 said:
I think you're phone is permanently bricked . You might be able to recover it using ATF (Advance Turbo Flasher) but that requires buying special hardware and soldering it to your mainboard, and I'm pretty sure it would be expensive. If you're still under warranty, you might be able to have it replaced by Nokia.
Click to expand...
Click to collapse
That's not good :s
I bought the phone from someone else so i think no warranty.
I have to buy a new one i'm afraid.
Thanks for your response!
bozzg86 said:
That's not good :s
I bought the phone from someone else so i think no warranty.
I have to buy a new one i'm afraid.
Thanks for your response!
Click to expand...
Click to collapse
Maybe it's not to late, bozzy.
You can see if you have warranty just by checking your imei number, if yes just bring it to an ncs point.
Just read this and check your emei on the bottom of the page.
http://www.nokia.com/nl-nl/support/online-repair/
Goodluck
Yeah, I think the warranty might still work. I myself bought my phone from eBay, and I sent it in for repair because the battery cover was getting loose. It hasn't arrived at Nokia's Repair Center yet, but they checked the warranty from the IMEI number and sent me a prepaid shipping label so it looks like they'll accept it.
Mine still had the Qualcomm bootloader when I sent it so I'm not sure if they'll actually repair it, but since yours doesn't boot at all, I'm guessing they'll just flash back to stock without even checking to see if you rooted it or anything. They are supposed to be getting mine on Monday, so I guess I'll post back if they refuse to repair it because the bootloader is modified or because I'm not the original owner.

[Q] Bricked Chinese Galaxy S3 LTE. Can Samsung Europe (France) fix it for me ?

I ****ed up with a custom rom and the screen is bricked (touchpad won't work at all no matter what rom I install).
I bought the phone during a trip to China, but I live in France right now and I would like to pay for a new motherboard.
On the Samsung France website, it says they don't accept phones bought outside Europe for warranty. I don't have a warranty so, I don't really care. I just want to pay for a new motherboard and get this damn phone fixed.
Is it possible in your opinion ? Thank you very much for your insight!
masahirodono said:
I ****ed up with a custom rom and the screen is bricked (touchpad won't work at all no matter what rom I install).
I bought the phone during a trip to China, but I live in France right now and I would like to pay for a new motherboard.
On the Samsung France website, it says they don't accept phones bought outside Europe for warranty. I don't have a warranty so, I don't really care. I just want to pay for a new motherboard and get this damn phone fixed.
Is it possible in your opinion ? Thank you very much for your insight!
Click to expand...
Click to collapse
if it is not a chinese copied GS3, you have the chance of getting a new mother board. but if it is, just buy a genuine GS3.
sriram231092 said:
if it is not a chinese copied GS3, you have the chance of getting a new mother board. but if it is, just buy a genuine GS3.
Click to expand...
Click to collapse
It definitely isn't a fake GS3, double checked that before buying!
However they should do a paid for repair no problem if not then use another repair centre .
jje
masahirodono said:
It definitely isn't a fake GS3, double checked that before buying!
Click to expand...
Click to collapse
Why do u want to replace yr mobo when yr digitizer(touchscreen) is not working??? The touch screen comes together with the LCD and the frame as well its easy to change makes yr phone brand new again I changed mine. Don't try to just replace the glass although some has succeeded albeit a small percentage. Goodluck
ndmuni said:
Why do u want to replace yr mobo when yr digitizer(touchscreen) is not working??? The touch screen comes together with the LCD and the frame as well its easy to change makes yr phone brand new again I changed mine. Don't try to just replace the glass although some has succeeded albeit a small percentage. Goodluck
Click to expand...
Click to collapse
Yeah well, I'll give it to Samsung and get it repaired so, I don't know too much about the details. If it's the screen then perfect!

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