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Hey guys, is anyone else getting these random reboots? Its happened several times now and I got the phone on Friday morning. Last time it happened ( 10 min ago), i was in XDA app. When it reboots the red charging LED comes on for a second. I have no idea why its doing this.
Return it.
Are you sure I should return it already? I was wondering if maybe it was common among many people.
Sounds like a faulty phone, simply go get another one. Sprint knows there is going to be issues and will be happy to replace them. I nor my friends have had a problem with it yet.
yeh sounds defective...i haven't had a single non-initiated reboot since wednesday...
CAxVIPER said:
Sounds like a faulty phone, simply go get another one. Sprint knows there is going to be issues and will be happy to replace them. I nor my friends have had a problem with it yet.
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Click to collapse
Ehh alright i really didn’t want to have to return it or anything. Guess I'll take it to sprint later this week
At least do a clear storage first. Then see. That's probably the first thing they would do... and then they would tell you to come back if the problem continues. This way, you have at least eliminated that as a possibility. Also, what all did you install? This could be an app doing it.
Yuppers...no reboots here. Not since the Hero days I'd say its an app or your phone.
-- Sent from my 3VO Shooter --
Hmm true, Im guessing an app is eating my ram because I constantly.have over 50% used
edufur said:
At least do a clear storage first. Then see. That's probably the first thing they would do... and then they would tell you to come back if the problem continues. This way, you have at least eliminated that as a possibility. Also, what all did you install? This could be an app doing it.
Click to expand...
Click to collapse
Shot from my L96A1
I just got a random reboot while using speedtest.net app. I ran like 4 in a row, then suddenly it shut down and booted up. I am pretty sure I'll be returning mine, as I've had a slew of other random bugs/issues going on. I was trying to determine if it's just buggy software, or if there is a problem with the phone.
What other issues do you,have? I noticed one otjer thing that htcs task.manager and the built in running services from the settings app show different amounts of memory and amt used/free. I'm betting this is just software issue. I really dont want to have return and resetup my phone
k2buckley said:
I just got a random reboot while using speedtest.net app. I ran like 4 in a row, then suddenly it shut down and booted up. I am pretty sure I'll be returning mine, as I've had a slew of other random bugs/issues going on. I was trying to determine if it's just buggy software, or if there is a problem with the phone.
Click to expand...
Click to collapse
Shot from my L96A1
Have you taken the ota's
Bussin Caps from my 3D shooter
I had a random reboot before I did any updates, and now no issues that I didn't cause with my own ignorance so far
Bussin Caps from my 3D shooter
Yeah, iv only had one reboot after otas
ktrotter11 said:
Have you taken the ota's
Bussin Caps from my 3D shooter
Click to expand...
Click to collapse
Shot from my L96A1
Get all the updates and then do a factory reset and see how it works after that.
I had the random reboots. I tried hard reset without any apps and without setting up email and I'd still get the reboots randomly. I exchanged it for another one at Bestbuy and I haven't had a single reboot since. Even with all my apps, email, and calendars setup. I'd return it! Also, I did not install the updates on either phone. I just tried the speedtest.net app four times in a row and I did not get any reboots. Let me know if you want me to check out anything else.
I was having the same problem before and after otas. I was also getting a blank screen once in a while too. I got mine wed and probably pulled the battery about 20 times. Finally broke down and did a factory reset by holding the volume key down when powering on and selecting factory reset. Its been fine so far. I also wiped 16gb sd card from evo, formated it in phone and only copied media files over.
dmacias said:
I was having the same problem before and after otas. I was also getting a blank screen once in a while too. I got mine wed and probably pulled the battery about 20 times. Finally broke down and did a factory reset by holding the volume key down when powering on and selecting factory reset. Its been fine so far. I also wiped 16gb sd card from evo, formated it in phone and only copied media files over.
Click to expand...
Click to collapse
I did the same as you too. It seemed better at first but then it started again. I also found that after erasing the sd card with the phone I had folders that where inaccessible after android created the new ones. I ended up formatting the card with windows and deselected the quick format option. That fixed the problem with the sd card. Note all this stuff was with my first phone. The replacement has been flawless.
I'm gonna hold out another week, if I get any reboots in that time, it's back to sprint for a new one.
I got mine on Friday, then all of a sudden out of no where I started getting random reboots last night about every 10 minutes, then when I was able to get it to stay on for a while the screen would just go black and the buttons stay lit up though. Oddly enough it was doing that all last night and all this morning, until about 9 this morning and since then it's been running fine. I was able to track down my problem somewhat at least, for some reason it kept trying to sync my exchange account and it was unable to sync, and every time i tried to open up that email account to delete it, the screen would go blank. Even though everything is working know I'm still going to the sprint store today to see if they will exchange it.
I've had the phone for 5 days, and I've gotten about 5 restarts.
It happens when I'm doing something. Playing with ring tones, playing a poker game app...
Just wondering if it's happened to anyone else, and if it's hardware or software related.
EDIT: 9/29/2011
I've had the phone for about 2 weeks now. The past week, I've not had any restarts. Don't know what's changed. I think there was an OTA update about last week. I"ve been using it as much as I had been - web browser, angry birds, email, etc...
Oh, about last week I also re-seated the battery. Don't know if that does anything, since the battery seem like it was seated fine. But someone recommended it. Could just be a fluke.
So, one way or another, the random restarts seem to have solved itself.
Me also
Had mine for about a week and has rebooted at least 5 times. Phone seems to hang and then rebooted.
I am coming from an EVO which never had these problems. Thought about trying a Samsung or another Photon
Yea, just yesterday when I was using my flashlight app for a few minutes. It has mostly happened when I used the led flash as a flashlight. It doesn't matter which app I use, it just restarts sometimes.
And also when I was playing a game today.
coachclass said:
I've had the phone for 5 days, and I've gotten about 5 restarts.
It happens when I'm doing something. Playing with ring tones, playing a poker game app...
Just wondering if it's happened to anyone else, and if it's hardware or software related.
Click to expand...
Click to collapse
Had mine for over 2 weeks without any random restarts
Sent from my MZ604 using xda premium
Had mine over a month, no problems at all.
Sent from my MB855 using Tapatalk
I have had mine for over a month also and have had one restart..... but then again every phone I have ever had restarted on its own at some point. By far this has been the best phone yet.
Had restarts and a few lock ups everyday. Got a replacement and no issues since.
Sent from my MB855 using XDA App
None for me after 3 weeks.
My EVO 3D used to do it once in a while when it would lose a signal.
Those who don't have random restarts hardly at all...are you installing apps and using the phone fairly heavily?
I'm wondering if this is a hardware of software issue.
Try re-seating your battery and make sure the back is on good.I was having the restart issue and it ended up being that the rep that initially started the phone up didn't put the battery door on correctly.
Sent from my MB855 using Tapatalk
I have a lot of software installed and use the phone heavily, I am running stock unrooted rom.
cornelious2 said:
Try re-seating your battery and make sure the back is on good.I was having the restart issue and it ended up being that the rep that initially started the phone up didn't put the battery door on correctly.
Sent from my MB855 using Tapatalk
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Click to collapse
Exactly. I've only had one random restart, after the OTA, but I chalk it up to the heat wave where I was working. Poor Mo-Pho got up to 119 degrees.
I would also suggest a factory reset and wipe of the internal SD, a lot of times the testing of each phone before they're put in the box can cause issues.
Pew! Pew! Pew! From my Mo-Pho!
http://android-gz.com
no problems here. love this phone!
Me I am facing this issue since I got the phone I am at that point of replace the unit or order other phone!
What do you think?
I am really so pissed how is that you see only good comments on this phone and no body mention this known issue on thos youtubbie crappy videos...
I cant believe that I paid good money for this phone and I am not the only one with the issue. Sad thing no body know if this is HW or Sorftware!
I have no problem fixing the software... we really need the hackers spending some time debugging this issue.
Had my phone for a month, and have had 3. I am a heavy user so I expect it. Best phone I ever had.
Sent from my MoPho using the XDA Premium app
Same has been happening to my friends phone
Sent from my MB855 using xda premium
Ive had my phone for about a month, probably had 7 or 8 restarts total since I got it, two in one day during the first week but it seems better after the second OTA update. For the past two weeks I've only had two restarts. Each time it restarted I was playing angry birds and had let the phone got to sleep while in the middle of playing. When I woke it up it restarted. Sounds software related to me. Im rooted but not unlocked. I love this phone!
I get over 1 a day. Its sad. Def gonna get a replacement when I get the time
Sent from my MB855 using Tapatalk
I get atleast one a day. I don't notice because at home I set my phone down a lot. It gets worse when im on the phone surfing the web. Then it seems to do it more often. Yesterday it rebooted three times in one hour. It gets annoying but im past my 30 days to return plus Sprint doesn't have any other phone that interests me.
Sent from my Photon.
I have the reboot issue, but I have narrowed it down. DEVS TAKE A LOOK!!
So far I can get a 100% repro of this issue if
1. I am on WIFI for DATA and make or receive a call.
2. then leave WIFI area and attempt to call out, TXT or use 3G data.
3. phone will reboot every time when that occurs.
60% repro of reboot issue with the fallowing.
1. make or receive call with WIFI on but not attached to network.
2. go into WIFI range of a known(not new!) WIFI hotspot and phone attaches to WIFI on it's own.(this will sometimes cause the WIFI, 3G, and phone signal to all appear in the task bar at the same time)
3. make a phone call, txt or turn off WIFI then attempt to use 3G data and phone will reboot.
Also this is VERY IMPORTANT!! The conditions above will not cause the reboot on it's own. If you have data updates off or leave WIFI off all day then you might never see this. Also VERY important if you receive a call when attached to WIFI and then use your phone for data only you will not get the reboot right away it may take upto 30-40 min. Also important, if you attempt to do either repro above via making a phone call you will see the dialer get stuck at "connecting" in the upper left hand side, but it will never go to "connected" and hitting anything on the dialer or the back button will not help only home, but you will notice nothing on the phone will work anymore. This will ultimately lead to a reboot!
Here is the problem as I have trouble shot the living crap out of this and it seem that either the voice/3G radio is locking up or the dialer is crapping out.
Also on a side note that when the dialer is stuck on "connecting" if you force stop the dialer it does nothing, but if you force stop the "dialer storage" it will kill the dialer, but you will still get a reboot at some point after that.
So now we know where to look at for this issue. Can any of the devs look into this as I am not sure where to go from here, but this IS the problem everyone is seeing and can be hardware or software.
Hi everyone,
i don't know if someone already encountered this but sometimes my GS3 does not respond when i try to wake him up. (it's not turned off just standby). The screen stays black en nothing works. One time the screen did woke up but i couldn't unlock it because the touchscreen didnt work. It could not be turned off and the buttons didn't do anything! The only way for me to get out of this was a battery pull!
I did not root or modify anything on this phone because i like the stock samsung TW for the first time .
Did anyone else have this problem? And how did u solve this? Thank u.
Possibly due to an app you have installed.
Sent from my GT-I9300 using xda premium
dnlgee said:
Possibly due to an app you have installed.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Thank u i didn't thought of that. Is their an easy way to find out wich app this could cause? I still find it very weird. If an app is not compatible than it just shouldnt install intead of breakin the phone right? XD
This happened me last night as well. Couldn't do anything other than turn the phone off, and when it came back on it was fine again.
Unrooted as well. Would like to find out how I can prevent this from happening again?
if you are not sure about the root cause of the problem better factory reset your mobile
bala_gamer said:
if you are not sure about the root cause of the problem better factory reset your mobile
Click to expand...
Click to collapse
Yes, if it happens again than i will try that. But i already sent the unit back from were i ordered it. They will send me a new one because its their policy to send a new one if something happens in 2 weeks.
So i will see if it still occurs with the new one otherwise its one of my apps. Than i will install only a few apps and see what causes it. If it doesnt occur one more thime than the unit was faulty. Ill keep u guys updated.
chicoelnino said:
This happened me last night as well. Couldn't do anything other than turn the phone off, and when it came back on it was fine again.
Unrooted as well. Would like to find out how I can prevent this from happening again?
Click to expand...
Click to collapse
Did it happen once? My phone had it like 3 times so thats why i sent it back. But if it still occurs with my new phone than it must be one of the apps i got Luckily they got DOA policy. I asked if it includes ''the phone does not work as it should" and they said yes send it back u will get a new one yaay but now i have no phone
I had this. After a hard reset, multiple times, and configuring with no accounts (no samsaung account, no google, nothing), it still happened. I ended up returning the phone and I've not had a single problem since.
I think it was either faulty memory or a dodgy firmware flash (more likely). Either way, I didn't care to find out and now it's all good.
sama said:
I had this. After a hard reset, multiple times, and configuring with no accounts (no samsaung account, no google, nothing), it still happened. I ended up returning the phone and I've not had a single problem since.
I think it was either faulty memory or a dodgy firmware flash (more likely). Either way, I didn't care to find out and now it's all good.
Click to expand...
Click to collapse
Yes lucky i found this out early too.. Because after another week i wouldnt get a new one and now i get
Factory reset your phone.
Hope everything turns out alright.
Maybe others know about safe mode and Android but i had no idea. Pretty cool!
http://themikmik.com/showthread.php?13857-How-To-Enable-amp-Disable-Safe-mode-on-the-EVO-4g-LTE
njfoses said:
Maybe others know about safe mode and Android but i had no idea. Pretty cool!
http://themikmik.com/showthread.php?13857-How-To-Enable-amp-Disable-Safe-mode-on-the-EVO-4g-LTE
Click to expand...
Click to collapse
I always wondered how to do this (for this phone), thank you sir
Thanks for sharing - this has saved me from bootloop hell numerous times!
[How To] Enable & Disable Safe mode on the EVO 4g LTE
njfoses said:
Maybe others know about safe mode and Android but i had no idea. Pretty cool!
http://themikmik.com/showthread.php?13857-How-To-Enable-amp-Disable-Safe-mode-on-the-EVO-4g-LTE
Click to expand...
Click to collapse
Was about to add this here, but a search led me to your OP and link to my post on MikMik. Just happy people are getting the info.
So here is a copy of my post.
What is safe mode and how do I use it?
Safe mode is a method that allows the device to run with only essential applications. This is beneficial for troubleshooting 3rd party applications.
If and when you have strange problems with your phone, I would try this before a factory reset or even re-flashing a rom. If your problem goes away in safe mode, you know it is some software that safe mode disabled thats the problem.
From what I read, it has always been a part of the Android OS. But not all devices get there the same way, there is no standard other than it is always hardware buttons.
I learned about it from a HTC Tech, but he didn’t know how to enable it on this device. He told me to hold the power & menu buttons while booting. As you know we don’t have a menu button.
How to Enable on the EVO 4g LTE?
Boot or Reboot your phone.
When the “HTC quietly brilliant” splash screen comes up, press and hold volume down, until you get a long vibrate response. Then you can release the volume button.
Now when your phone is booted, you will see the words “safe mode” in the bottom left corner of your screen.
How to Disable on the EVO 4g LTE?
Just reboot. That’s all.
Something you should know before you try out Safe Mode.
Your widgets, mostly 3rd party widgets will be missing from your screen, or broke. Just replace them on your screen and all will be fine.
Hope this helps someone, someday, someway!
Hahaha
Thanks for posting this. I got into safe mode once on accident and saw it on my screen and had no idea what the hell it meant, so I was able to reboot to remove it.
Sent from my EVO using xda premium
I have a question HTC was trying to help me get to safe mode and he had me hold down the down volume button and I got to the boot screen. But my phone is doing this wierd thing where it is constantly rebooting over and over again. I let the battery drain and now I am charging it to full but even in the boot screen and I hit reboot or fast reboot it doesn't take me to my home screen it keeps rebooting over and over. So I am guessing I can't get to safe mode if it doesn't boot to the home screen. Cause HTC said in safe mode he could see what app or what is causing the hang up to make my phone reboot and reboot over and over. I really don't want to do a hard reset but am guessing I'll have to. But I have already activated and used Google Wallet and read you have to clear it out before doing a hard reset or it will brick your phone. HTC said that's not true. I don't know what to do.
scottspa74 said:
Hahaha
Thanks for posting this. I got into safe mode once on accident and saw it on my screen and had no idea what the hell it meant, so I was able to reboot to remove it.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
i just tried it!! works fine
What to go into safemode. HTC was gonna have me do it and he couldn't see in the manual how to do it but my phone is stuck it won't go to my home screen so I can't get to safemode. My phone keeps rebooting without going to my home screen I am stuck on the HTC screen to the Sprint screen to the HTC Beats audio screen and it's in a loop doing the same 3 things over and over.. I'm afraid to hard reset because people say it can brick your phone something to do with Google Wallet. HTC said that's not true I don't know. Sprint said take it to the store tomorrow but if I have to hard reset I would rather just do it myself why bother with the store.
evo401 said:
i just tried it!! works fine
Click to expand...
Click to collapse
You're bootlooping. Why.? Did you flash an AOSP ROM without fastboot flashing the boot.IMG?
from my flying AOKP'd Evo LTE and xda premium
No I am not Rooted. All of a sudden I saw my phone was rebooting this am and it just goes back and forth from the HTC white screen to the Sprint Logo screen to the white HTC beats Audio Screen over and over it reboots to the same 3 screens. Won't go to my home screen so I am stuck with no phone until I do a hard reset. But I don't know if it will fry my google wallet people are saying it does something to the secure element and makes it unusable. I don't know. My phone is turned off until tomorrow when I can call HTC back or take it to the store.
scottspa74 said:
You're bootlooping. Why.? Did you flash an AOSP ROM without fastboot flashing the boot.IMG?
from my flying AOKP'd Evo LTE and xda premium
Click to expand...
Click to collapse
Rose4uKY said:
No I am not Rooted. All of a sudden I saw my phone was rebooting this am and it just goes back and forth from the HTC white screen to the Sprint Logo screen to the white HTC beats Audio Screen over and over it reboots to the same 3 screens. Won't go to my home screen so I am stuck with no phone until I do a hard reset. But I don't know if it will fry my google wallet people are saying it does something to the secure element and makes it unusable. I don't know. My phone is turned off until tomorrow when I can call HTC back or take it to the store.
Click to expand...
Click to collapse
Rose, take this how you want. I had set up GW and then forgot and wiped my phone before flashing a new rom. I did this 3 times and it's still fine. Supposedly the important wallet stuff is stored in the cloud now since one of the updates.
Its up to you if you want to reset. The sprint tech will probably yell you that is your only choice. After one of our prl updates I lost data connection and the rep on the phone was ready to send me a refurbished one even before I reset Tue phone.
I ended up fixing it myself by updating prl and profile while on wifi.
Didn't you have another problem with your phone before? I could be wrong but I thought you mentioned it in a thread over at AF.
Hope this helps,
Naters
Oh I personally wouldn't worry about the wallet issue. If the phone ends up with hardware problems you'd end up with it replaced anyways.
Sent from my EVO using xda app-developers app
Rose, I experienced the exact same problem as you about a week ago. My phone randomly just went into a crazy cycle of rebooting, never making it past the screen with HTC and the Beats logo. I eventually had to just hard reset it... and since then it's been working fine. I had also activated Google Wallet prior to hard resetting and had the same concerns as you, but after hard resetting, my Google Wallet still works perfectly fine. I don't think you need to worry about that. I know that doing a hard reset sucks because it takes a while to restore everything back to how you had it, but having a working phone is much better than having one that constantly reboots. I hope this helped!
Thanks but what I should I do now? I did a Hard Reset this am. I read an article that stuff was fixed with the wallet thing so I hard reset. And I did update Profile and PRL and went to see if there were any other updates. I got back Amazon app store and put on about 5 or 10 of my free apps back on. Went to play store and it showed all apps and I installed several. Mostly games like words with friends Song Pop Scramble with Friends Haning and Dice With Buddies. I use Handcent and Yahoo messenger which kept not responding after an update over and over before my phone went into reboot mode. I have normal apps like trapster beat the traffic some other games Dolphin Browser TV Show Favs Big Battery thing and car home ultra. I have Foursquare auto redial tiny call confirm.
Got to work went to turn on wifi and it went back to being disconnected and then I couldn't touch the screen and it froze and I just put the phone back in my pocket and ten minutes later I pulled it out and there was a black screen and when I turned it on the boot thing happened over and over again. Here i got back most of my apps configured couple emails. So now it's doing it again Sprint said go to store let them do a diagnostics. She said you can hard reset it back again and if they find no problem put your apps back on and try to recreate it. I don't have time to stand in a Sprint store installing apps. HTC said do a Hard Reset don't ad any apps for a day or two and see if it happens again if not then an app is causing it to hang. But how do I find out which one? And they wanted me to go into safe mode but I couldn't since it won't go to the home screen. So now I am back at a Hard Reset just got home from work and am scared to add anything but I want too. I need Handcent and want a couple others. HTC asked if I had downloaded any task killers or apps like that and I said no. I had Android Assistant before but hadn't put it back on.. HTC said if it comes back in the next couple days and I haven't added any apps call them back. Do you think an app is causing it to hang or that it's hardware. Should I still let Sprint do a diagnostics on it tomorrow or just leave it alone for now for a couple days like HTC said?
I had major problems with my Touch Pro 2 and sense and had to reset it several times. This phone the only problem I had was text not sending right away but it got fixed network problems and then after this past update my handcent would open to a black screen and it would take a minute before it would open and my sense sometimes would restart on occasion but it stopped after I took speak to it assistant widget away. But this last update made it a little sluggish.
Quote
[its up to you if you want to reset. The sprint tech will probably yell you that is your only choice. After one of our prl updates I lost data connection and the rep on the phone was ready to send me a refurbished one even before I reset Tue phone.
I ended up fixing it myself by updating prl and profile while on wifi.
Didn't you have another problem with your phone before? I could be wrong but I thought you mentioned it in a thread over at AF.
Hope this helps,
Naters
Oh I personally wouldn't worry about the wallet issue. If the phone ends up with hardware problems you'd end up with it replaced anyways.
Sent from my EVO using xda app-developers app[/QUOTE]
---------- Post added at 05:33 AM ---------- Previous post was at 05:06 AM ----------
Thanks I just replied to someone else then saw your reply you can read what I wrote about hard resetting adding most of my apps and then it started doing it again. So now I hard reset again and haven't added anything. I did the updates it said I had and for now that is all I am doing. It sucks but your right I would rather have a working phone. So is Titanium the good backup app and can you use it now without being rooted?
xPhantom said:
Rose, I experienced the exact same problem as you about a week ago. My phone randomly just went into a crazy cycle of rebooting, never making it past the screen with HTC and the Beats logo. I eventually had to just hard reset it... and since then it's been working fine. I had also activated Google Wallet prior to hard resetting and had the same concerns as you, but after hard resetting, my Google Wallet still works perfectly fine. I don't think you need to worry about that. I know that doing a hard reset sucks because it takes a while to restore everything back to how you had it, but having a working phone is much better than having one that constantly reboots. I hope this helped!
Click to expand...
Click to collapse
Can I buy a comma and a period, pat?
Ouch. My head is spinning.
from my flying AOKP'd Evo LTE and xda premium
Sorry I know that was a long post. I took my phone to Sprint today after doing a 2nd reset last night. They did run a diagnostics and it didn't pass. They then said they had to reset it themselves once more and run one more diagnostics and it failed again. So they are ordering me another phone and it should be in the store tomorrow or the next day. But the warehouse is here in my city where I live and it was ordered around 3 so I hope it's tomorrow. It's going to be a refurb though so I hope it ends up being good. I still kind of thought it was an app causing it to hang since it did the same thing after my reset and I added several apps back. But anyway that's what happened to me. So now I need to order another screen protector.
scottspa74 said:
Can I buy a comma and a period, pat?
Ouch. My head is spinning.
from my flying AOKP'd Evo LTE and xda premium
Click to expand...
Click to collapse
Thanks for letting me know what happened. I hope the "new" one is good. Sorry they couldn't fix it.
Naters
Sent from my Galaxy Nexus using xda app-developers app
Just got a text from Sprint my phone is in. Yay! I just want to download my apps configure my emails and have my home screens back to the way they were. If Sprint told me it failed the Diagnostics test twice that means it's hardware right? Cause since it did it twice again after reinstalling several apps I was starting to think an app was causing it to hang. But I am guessing I can install most of the apps I had before. I'm just kind of scared LOL!
NaterTots said:
Thanks for letting me know what happened. I hope the "new" one is good. Sorry they couldn't fix it.
Naters
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Yes. If it failed after a factory reset, it was hardware related.
I see you added to punctuation to your previous post. :thumbup: nice, makes more sense. Good luck with next one (Evo)
from my flying AOKP'd Evo LTE and xda premium
Just got back from Sprint. He said they sent me a brand new phone. He claims they must not of had any refurbs cause the phone is pretty new I don't know how to tell. It had a cover over the screen and looked new to me. But anyway yes I hard reset and it failed and then he hard reset it again and got some error message or something he said. So he doesn't think it was app related and i hope not. Cause now it's time to reconfigure my phone.
scottspa74 said:
Yes. If it failed after a factory reset, it was hardware related.
I see you added to punctuation to your previous post. :thumbup: nice, makes more sense. Good luck with next one (Evo)
from my flying AOKP'd Evo LTE and xda premium
Click to expand...
Click to collapse
Rose4uKY said:
Just got back from Sprint. He said they sent me a brand new phone. Cause now it's time to reconfigure my phone.
Click to expand...
Click to collapse
Sweet! Congrats and have fun!
Sent from my EVO using xda app-developers app
LG-P760 stock Android 4.1.2
Only basic apps, FB, gmail etc.
1. Factory/hard reset
2. Works around 3-4 days perfectly, then starts to crash.
By crash I mean black screen, nothing helps, only battery pull.
3. After first crash, starts crashing more frequently. Happens only in standby.
Worst was today: If I start phone, log in, then it wont crash before I put it in standby. First time in standby, within 30 second, it had crashed.
twice crashed when someone tried to call me. Vibrated once, then crashed.
I would like to avoid replacing my phone.
Any ideas how to find the source of this problem? Any recommendations?
lamui said:
LG-P760 stock Android 4.1.2
Only basic apps, FB, gmail etc.
1. Factory/hard reset
2. Works around 3-4 days perfectly, then starts to crash.
By crash I mean black screen, nothing helps, only battery pull.
3. After first crash, starts crashing more frequently. Happens only in standby.
Worst was today: If I start phone, log in, then it wont crash before I put it in standby. First time in standby, within 30 second, it had crashed.
twice crashed when someone tried to call me. Vibrated once, then crashed.
I would like to avoid replacing my phone.
Any ideas how to find the source of this problem? Any recommendations?
Click to expand...
Click to collapse
I had the same problem with Vietnam Rom and it was the baseband. I changed to the baseband from ICS from a Rom of my country so I have Vietnam Rom+Original ICS baseband and everything works well.
Thanks.
Although, I understand it mostly is problem when you have unlocked bootloader.
I am running stock everything.
And they have problem with rebooting phone, mine crashes and freezes.
Weird is that it starts around third day of normal use.
I think I have to take on a quest with a warranty. Does anyone know, can I contact LG straight without the provider, where I bought the phone?
lamui said:
Thanks.
Although, I understand it mostly is problem when you have unlocked bootloader.
I am running stock everything.
And they have problem with rebooting phone, mine crashes and freezes.
Weird is that it starts around third day of normal use.
I think I have to take on a quest with a warranty. Does anyone know, can I contact LG straight without the provider, where I bought the phone?
Click to expand...
Click to collapse
You can.
lamui said:
Thanks.
Although, I understand it mostly is problem when you have unlocked bootloader.
I am running stock everything.
And they have problem with rebooting phone, mine crashes and freezes.
Weird is that it starts around third day of normal use.
I think I have to take on a quest with a warranty. Does anyone know, can I contact LG straight without the provider, where I bought the phone?
Click to expand...
Click to collapse
I haven't unlocked it. The problem was the same: SOD sleep of death, when the screen goes off you can't do anything but pull the battery.
But if you can use the warranty use it. You should find the warranty info in the box to know where send it in your city.
Sent from my LG-P768 using xda app-developers app
Thanks. I will search into it. Sleep of death is new expression for me.
I only have phone, it came from relatives who threw away receipt + box.
Luckily I managed to get new receipt from provider yesterday (I dont think they usually give out receipts twice), so now I can use local warranty.
Thanks everyone for replying. I will post update when I have final solution.
Since you are stock you might want to consider flashing the kdz to see if that helps. Good luck!
Sent from my LG-P769(20d) using the xda-developers app. If I helped you please hit the "thank you" button.
I'm having the exact same issue with mine. I've heard everything from "try a different SD card" to "factory reset," and nothing seems to permanently fix the issue. What I've found kind of sort of works is just reboot it a whole bunch until it finally comes up and doesn't do it any more. From there, I'm good to go until the battery runs out or I need to reboot it because all the bloatware is causing it to glitch. This usually means that I have to reboot my device 10+ times in a row every few days. Hopefully, you found a more viable fix than this.
neo1piv014 said:
I'm having the exact same issue with mine. I've heard everything from "try a different SD card" to "factory reset," and nothing seems to permanently fix the issue. What I've found kind of sort of works is just reboot it a whole bunch until it finally comes up and doesn't do it any more. From there, I'm good to go until the battery runs out or I need to reboot it because all the bloatware is causing it to glitch. This usually means that I have to reboot my device 10+ times in a row every few days. Hopefully, you found a more viable fix than this.
Click to expand...
Click to collapse
Hi
I managed to kind of solve this issue. Because I am not sure how, I haven't closed thread yet.
Anyway, I warranted device, they re-installed soft. Came back, same thing. After around weeks use, SOD. Factory reset. After that, things went interesting.
I tried not to leave it idle. Always had something running. I also had noticed by the time it never occurred when it was plugged in or music was playing.
One day it did it again, but I was in a hurry and just disregarded it. I did something(I was busy, maybe just plugged it in automatically?) and it came back up. It took like 10 sec for screen to start, but it did just wake up. And it haven't had crash ever since. I have no idea is this solution or is this just some coincidence and I am not keen to factory reset again, to see will it reoccur. It's my only phone
TLDR: Managed to get out of sleep of death, haven't reoccurred since.