Play store movies not available - Android Q&A, Help & Troubleshooting

Hi all,
I'm trying to rent or buy movies in play store. I click the price and in the pop-up window it says: The article you bought is not available where your are (it is originally in German). I cannot go on to pay.
I have a S2g with latest German firmware (rootet). Problem is that it works perfectly fine for my wife, who has exactly the same phone+firmware and is in the same network.
Any idea why I cannot access the movies?
Thanks in advance.
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Tried already. Does not help.
Gesendet von meinem GT-I9100G mit Tapatalk 2

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kopfleuchten said:
Tried already. Does not help.
Gesendet von meinem GT-I9100G mit Tapatalk 2
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can you check the csc code in your phone and your wife phone on put them here.

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Both I9100GDBTLS1
Gesendet von meinem GT-I9100G mit Tapatalk 2

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kopfleuchten said:
Both I9100GDBTLS1
Gesendet von meinem GT-I9100G mit Tapatalk 2
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The one you provided is the baseband version not CSC code. CSC code is not presented by the way you posted,, :silly:
It is only 3 capital letters. Most likely your wife phone has different CSC code

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That's what I get when doing *#1234# and it says CSC in the last line.
I tried *#272*imei# but it says no connection or wrong mmi code?
I do not seem to get the 3 letter CSC code. Any suggestions, how to find out? Or is it the DBT after 9100G in the last line of the screenshot? Cause that is supposed to be for Germany right? If that is the CSC then it is the same for both phones.
Gesendet von meinem GT-I9100G mit Tapatalk 2

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kopfleuchten said:
That's what I get when doing *#1234# and it says CSC in the last line.
I tried *#272*imei# but it says no connection or wrong mmi code?
I do not seem to get the 3 letter CSC code. Any suggestions, how to find out? Or is it the DBT after 9100G in the last line of the screenshot? Cause that is supposed to be for Germany right? If that is the CSC then it is the same for both phones.
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No, DBT after 9100G is not necessary your actual running CSC code (i.e, you could have German ROM but with UK CSC code..!!). OK try to go to Google play and grip any csc code changer and see (don't change csc code, just know what is running since changing will wipe everything)

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com.android.Preconfig not found on your device. Manual mode shows again connection error or missing mmi.
Based on CSC tool from Manniakk.
Gesendet von meinem GT-I9100G mit Tapatalk 2

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kopfleuchten said:
com.android.Preconfig not found on your device. Manual mode shows again connection error or missing mmi.
Based on CSC tool from Manniakk.
Gesendet von meinem GT-I9100G mit Tapatalk 2
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Have you installed any custom ROM?
and if so, which ROM you were on just before flashing the custom ROM?
and is it the same for the other phone?

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Both phones run on latest German stock Rom. No custom rom ever. My phone is rooted. My wife's phone not. That is the only difference I can think of.
FYI, I also tried to get the CSC for my wife's phone with *#272*ime*#. did also not work.
Gesendet von meinem GT-I9100G mit Tapatalk 2

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kopfleuchten said:
Both phones run on latest German stock Rom. No custom rom ever. My phone is rooted. My wife's phone not. That is the only difference I can think of.
FYI, I also tried to get the CSC for my wife's phone with *#272*ime*#. did also not work.
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CSC code is a part of cache.img which I do think it was not flashed on your phone.. In my country if I go to google play, there is no part for video buying or renting, neither the books!! changing csc code helped me to get them on google play. You can download the whole stock rom and flash it again, so you can have access to csc codes; but we will leave this as our last choice.
Try this NOW:
Download any VPN program from google play (e.g, Hotspot Shield) and clear google play cache and data, then open Hotspot Shield and connect it, then once connected, open google play.
Technically I do believe this might help as well, since changing VPN = changing CSC code for internet connection only.
Try and give me the feedback.

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Thanks a lot for your help! I appreciate it!
Tried what you suggested. No success unfortunately. I fear that this leaves me with either no movies or reflash.
Gesendet von meinem GT-I9100G mit Tapatalk 2

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kopfleuchten said:
Thanks a lot for your help! I appreciate it!
Tried what you suggested. No success unfortunately. I fear that this leaves me with either no movies or reflash.
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No problem mate. This is how the community spirit should be. I hope you could find a solution or someone else can point you to the right direction.
It was my pleasure trying to help you.

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majdinj said:
No problem mate. This is how the community spirit should be. I hope you could find a solution or someone else can point you to the right direction.
It was my pleasure trying to help you.
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Wowowwowow, I got it. It was the most stupid thing ever. I tried to get a movie again via the Browser on a PC. It said that my payment method is not valid although the proper Credit card information was available. For whatever reason, the payment with that credit card was grey and could not be selected. Via the browser, however, it is possible to add another payment method. I added the same credit card and ... tadadadada, it works. also on the phone.
Thanks for all your help, and I hope that this thread might help one or the other with a similar problem.
Cheers