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My rezound is coming Monday-- my buddy ordered it for me since I'm on his fam plan. He did it all online and claimed there was no choice to keep my unlimited plan from my Droid Incredible. He signed me up the for the 4 gb plan.. Any chance of me getting back my unlimited by going into a store and chatting w/ a sales rep once I have the phone in my hands? Or any other workarounds??
Hag77 said:
My rezound is coming Monday-- my buddy ordered it for me since I'm on his fam plan. He did it all online and claimed there was no choice to keep my unlimited plan from my Droid Incredible. He signed me up the for the 4 gb plan.. Any chance of me getting back my unlimited by going into a store and chatting w/ a sales rep once I have the phone in my hands? Or any other workarounds??
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Click to collapse
Yeah, you should be able to get the plan back in the store. Just go talk to someone to get it done.
Never should have been otherwise
Both verzion telesales and the stores will advise that you are automatically grandfathered. I am not sure how you managed to NOT be grandfathered, but you can call the 800 number too.
jdmba said:
Both verzion telesales and the stores will advise that you are automatically grandfathered. I am not sure how you managed to NOT be grandfathered, but you can call the 800 number too.
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Click to collapse
It's the fact that he did it online. I know what he's talking about. There's not an option online for unlimited. You have to select one of the tiered options. If he goes in the store or calls, he'll be able to get back on the plan.
I was told that when you activate the phone you'll get the unlimited back - that's how mine worked
Interesting- thanks for the replies.. Sucks that I don't have access to the main account so I'm really hoping that the activation kicks it back in. Dunno really if I'll have any way to check except for to have my friend login to the account a day or so after activation?
Hag77 said:
Interesting- thanks for the replies.. Sucks that I don't have access to the main account so I'm really hoping that the activation kicks it back in. Dunno really if I'll have any way to check except for to have my friend login to the account a day or so after activation?
Click to expand...
Click to collapse
Have your friend call your local Verizon store. I wouldn't think you would even need to call the customer service. The Verizon store should be able to do it for you.
WasabiWa83 said:
It's the fact that he did it online. I know what he's talking about. There's not an option online for unlimited. You have to select one of the tiered options. If he goes in the store or calls, he'll be able to get back on the plan.
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Click to collapse
I upgraded online (same situation - family plan with four lines, two with unlimited data) and I can confirm that you ARE offered to keep your unlimited plan. I was required to change my sms plan. I used Amazon Wireless to upgrade about two weeks ago.
I have also heard that you lose unlimited once you've elected another plan. Evidently you can't go back.
Sent from my ADR6425LVW using Tapatalk
Online has nothing to do with it.
I bought my Rezound online (gave my Wife my Charge) & I kept my unlimited data with no problem.
~John
Dang- I don't like the sound of that.. He swore it didn't give him that option when he ordered it.. From these latest replies it sounds like once he clicked 4gb I got "locked in" and/or "un-granfathered".. Guess I'll hope for the best when it gets here and I activate.
jmorton10 said:
Online has nothing to do with it.
I bought my Rezound online (gave my Wife my Charge) & I kept my unlimited data with no problem.
~John
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Click to collapse
I can verify this too. In fact for me they didn't even give me an option of going to the tiered data plan. I just clicked on and thought it was awesome.
Damn.. you guys are killin me. wish i coulda seen what he was seeing on the screen when he was going through the order process. Hoping for the best on monday when I have it in my hands and maybe call cust service to see what they can do for me.. Looking at it in a glass-half-full state if mind, 4gb should be fine as I don't think I ever eclipsed that on my incredible. Then again- I didn't have 4g lte to play with..
Hag77 said:
Damn.. you guys are killin me. wish i coulda seen what he was seeing on the screen when he was going through the order process. Hoping for the best on monday when I have it in my hands and maybe call cust service to see what they can do for me.. Looking at it in a glass-half-full state if mind, 4gb should be fine as I don't think I ever eclipsed that on my incredible. Then again- I didn't have 4g to play with..
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Click to collapse
Ur good man. I accidentally removed data from on of my lines (with unlimited data) and didn't realize what I did until later that day. I called to get it added back and yeah it took a couple hours to get it pushed through but I got my unlimited back.
You just have to have your buddy call and verify they kept your line unlimited. 4G is the business btw....you're gonna love it!
Thanks, I hope you're right.. The hardest part might be to actually get him to call.
Why do people keep thinking they'll lose unlimited, the talk was about people who cheated the system by calling and adding unlimited mobile hotspot and then going online and turning it off. We who have unlimited will not lose anything.
Sent from my ADR6425LVW using xda premium
The reason I think I'm losing it is cause he flat out told me he signed me up for 4gb cap and that there was no option for unlimited!
You can get it back at the store....but..
You can get it back at the store....but..You kinda have to raise a "stink". I specifically asked a sale person about it. I was told that he could get it back if I lost the "Unlimited" when I bought mine online. The online options tell you that "you are not compatible" If you have a grandfathered plan. When I got mine I just didn't check an option. My grandfathered plan came up at checkout. Good Luck.
I just asked the guy when I upgraded from my incredible to the Rezound if I still had unlimited data and he said yes, that's all I had to do.
Success! Struck out at VZW store they said they couldn't do it- then called cust service when I got home. Nice lady- she needed to call my friend to get account authorization (which was cool cause she didn't *have* to do that part). He approved, she approved and we're good. Thanks for all the stories/tips here in this thread. Don't know that I'll go over 4gb on reg basis but sure is nice not to have to think about it. Now that that's done- its time to have some mod fun.. time to hit the stickies in development...
Hag77 said:
Success! Struck out at VZW store they said they couldn't do it- then called cust service when I got home. Nice lady- she needed to call my friend to get account authorization (which was cool cause she didn't *have* to do that part). He approved, she approved and we're good. Thanks for all the stories/tips here in this thread. Don't know that I'll go over 4gb on reg basis but sure is nice not to have to think about it. Now that that's done- its time to have some mod fun.. time to hit the stickies in development...
Click to expand...
Click to collapse
Awesome. Glad to hear it worked out for you! Now unlock that bad boy and have some REAL fun.
I was just able to upgrade to the $30 4gb plan from the $30 2gb plan on Verizon's web page. I didn't buy a new device or sign up for a new plan. I've been a Verizon user for about 6 months so I don't know why I would qualify for the change unless they made it open for everyone.
Regardless, check it out!
Sorry if this has already been mentioned elsewhere.
I originally signed up for 2GB data before the first double data promo back in November. I asked the store rep and they said I wouldn't be eligible but I just called the CSR and they doubled the data without question.
(Of course I got into the unlimited data loophole shortly after).
Cares said:
I originally signed up for 2GB data before the first double data promo back in November. I asked the store rep and they said I wouldn't be eligible but I just called the CSR and they doubled the data without question.
(Of course I got into the unlimited data loophole shortly after).
Click to expand...
Click to collapse
<3 loophole
Thadrow said:
<3 loophole
Click to expand...
Click to collapse
haha same here. unlimited through the Hotspot loophole
i imagine that anyone on the 4g network can get this sort of thing. i've heard reports of people being given free upgrades to 4g due to high data usage, so it makes sense that their less likely to be stingy with such things on the 4g phones. might be harder on 3g phones, though probably not impossible. i've still got my grandfathered in unlimited, though i've only been above 2gb once.
Unlimited loop hole doesn't work anymore
Sent from my ADR6425LVW using Tapatalk 2 Beta-5
I signed up for 4GB when I renewed through Amazon Wireless to get the $150 promo last year. My account never reflected the updated plan. Not data, minutes, text, or price change. You'd think they didn't renew the contract at all except it shows my next upgrade over a year from now.
Not that I'm complaining.
Sent from my ADR6425LVW using XDA
I had 2 and got the 4gb promo with one 5 minute call.
GrayTheWolf said:
I had 2 and got the 4gb promo with one 5 minute call.
Click to expand...
Click to collapse
Yea, that, or you can just login to your Verizon account on their website and remove the 2GB data plan and add in the 4GB plan. Matter of fact, while they are running the double data promotions, on the website all they offer are the doubled plans.
I bought my Rez right after the Dec-Jan promotion ended. Missed it by a week and was pissed. Then in March they started a new promotion, I quickly logged in and changed my plan. Took all of 30 seconds.
You can also use the My Verizon app on the phone to do it as well.
I'm trying to help my brother upgrade from a very old windows phone to a rezound and trying to get him to keep his unlimited data plan. Our parents live in an extremely rural area that doesnt have 4g. I saw posts in the past about people being able to keep their unlimited plans if they were in 3g areas.
Can anyone help or give advice as far doing an upgrade and keeping the older unlimited plan?
Much appreciated.
I don't know anything about getting it with 3G but I do know that if you get a home phone with Verizon they will let you have unlimited on your cell phone. It's $19/mo for nationwide calling. So if you have a home phone you can port that number over and it's no more expensive. If you don't have one and have to add it well, then it's going to cost that much more for unlimited.
You can't activate a 4G phone without a data plan and they are not allowing anyone to upgrade from 3G to 4G phones and keep their unlimited data. If there was a loop hole, I'm sure it would be posted online somewhere.
yeah, there's physically no way in our system to do it..maybe if you get like 5 levels up on customer service you could try though lol
ive always wondered this, hopefully someone can answer:
If I use someone else's upgrade on my line(on same account), will their plan change?
You can on AT&T!! I've done it a few times
Sent from my SAMSUNG-SGH-I717
OddFutur3 said:
ive always wondered this, hopefully someone can answer:
If I use someone else's upgrade on my line(on same account), will their plan change?
Click to expand...
Click to collapse
nope just extends the contract
That's some bull that Verizon is pulling that crap. When I had my droid x my plan was also for 4g. You pay for the plan not the phone. I would sue them in small claims court for breach of contract.
Sent from my ADR6425LVW using xda app-developers app
jayochs said:
nope just extends the contract
Click to expand...
Click to collapse
sweet, maybe ill be getting the DNA after all
OddFutur3 said:
sweet, maybe ill be getting the DNA after all
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Click to collapse
i'd love to..but that no sd card slot..meh lol
Rockstad said:
You can on AT&T!! I've done it a few times
Sent from my SAMSUNG-SGH-I717
Click to expand...
Click to collapse
Nobody here has AT&T, this is a truly non helpful post.
Sometimes you have to be smarter than your smartphone.
demmo86rt said:
Nobody here has AT&T, this is a truly non helpful post.
Sometimes you have to be smarter than your smartphone.
Click to expand...
Click to collapse
Considering this is a global phone, you never know who might be on whatever carrier.
jayochs said:
i'd love to..but that no sd card slot..meh lol
Click to expand...
Click to collapse
Same here. I barely have room for 8gb plus my 64gb
Sent from my ADR6425LVW using xda premium
A2Aegis said:
Considering this is a global phone, you never know who might be on whatever carrier.
Click to expand...
Click to collapse
Global radios doesn't make it any less of a verizon phone
jayochs said:
nope just extends the contract
Click to expand...
Click to collapse
If you are using an upgrade on your account you do not keep unlimited and it doesn't extend your contract. When you upgrade you also sign up for a new contract. You are misinformed.
Phaded said:
If you are using an upgrade on your account you do not keep unlimited and it doesn't extend your contract. When you upgrade you also sign up for a new contract. You are misinformed.
Click to expand...
Click to collapse
You're talking semantics here and, seeing as how he manages a Verizon reseller, he probably knows what he is taking about.
Sometimes you have to be smarter than your smartphone.
mjones73 said:
You can't activate a 4G phone without a data plan and they are not allowing anyone to upgrade from 3G to 4G phones and keep their unlimited data. If there was a loop hole, I'm sure it would be posted online somewhere.
Click to expand...
Click to collapse
I got upgraded from 3g to 4g then called customer service telling her i didn't know they'd put me on tiered. She explained that for two weeks you can change things back. She did it for me. But I purchased a thunderbolt off contract and did it
Sent from my SCH-I535 using xda premium
demmo86rt said:
You're talking semantics here and, seeing as how he manages a Verizon reseller, he probably knows what he is taking about.
Sometimes you have to be smarter than your smartphone.
Click to expand...
Click to collapse
It's not semantics, it's Verizon policy. If you have an upgrade on any line on your account and you use it, you are then signing a new two year contract. A new contract with no unlimited where you are forced into a share plan.
That isn't a guess or semantics. That's exactly how it is.
If it wasn't, then you'd never lose unlimited ever because you can just upgrade on other lines until the end of time. You do realize how stupid that sounds right?
Phaded said:
It's not semantics, it's Verizon policy. If you have an upgrade on any line on your account and you use it, you are then signing a new two year contract. A new contract with no unlimited where you are forced into a share plan.
That isn't a guess or semantics. That's exactly how it is.
If it wasn't, then you'd never lose unlimited ever because you can just upgrade on other lines until the end of time. You do realize how stupid that sounds right?
Click to expand...
Click to collapse
You can do that, upgrade on a secondary line, transfer the phone to your line, new phone, unlimited data. You are not forced into a shared plan, you can choose an individual tiered plan. If you have another line already on tiered data or willing to give up unlimited and their upgrade, you can use it and keep your unlimited. Please stop being wrong.
Sometimes you have to be smarter than your smartphone.
Holy hell, NO YOU CAN'T. You cannot upgrade a secondary line and still maintain your current contract. If you add a line, it's a new two year agreement. When you upgrade a line with a subsidized price phone, it is a new two year agreement. THAT'S WHY THE PHONE IS SUBSIDIZED. That is how it works.
You really have no clue what you are saying. So stop.
Edit: Also, you can't be on individual tiered data when you have multiple lines anymore. You were able to add new lines at tiered data at one point but can't do that anymore. So any new line additions or upgrades force your entire family plan into a shared data plan. See how that works?
Again, stop speaking.
so this doesn't pertain just to the DNA but I upgraded to the DNA Friday morning via Best Buy.com website and i received the phone today and both my lines still have unlimited data...
when i was upgrading it initially gave me a pop up saying i would have to choose a new data plan but during the upgrade process it never asked me to pick a new data plan and on my purchase info it stated keep same plan.. the contract has been added to my account as my upgrade date on My verizon has changed.. but the line I upgraded on still shows unlimited data!!
I can't promise this will work again but it's worth a shot if you really want to keep unlimited data!!
I'll be very interested to hear if Verizon catches this and changes your plan in the next couple months, keep us updated!
geoff5093 said:
I'll be very interested to hear if Verizon catches this and changes your plan in the next couple months, keep us updated!
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Click to collapse
i am interested too..
the upgrade was on my wife's phone which doesn't need unlimited data anyway so that is why i took the chance with the upgrade.. if they change her plan to the $30 2GB option it won't be the end of the world..
lazarus2297 said:
i am interested too..
the upgrade was on my wife's phone which doesn't need unlimited data anyway so that is why i took the chance with the upgrade.. if they change her plan to the $30 2GB option it won't be the end of the world..
Click to expand...
Click to collapse
If you transfer an upgrade, even from another unlimited data smartphone line, to your own, to get the DNA, the replacement of the unlimited data plan does not retroactively apply - that's how I ended up having unlimited data after transferring an upgrade from a (willing) sibling's line, both of us having unlimited data before my purchase of the DNA.
Sent from my HTC6435LVW using xda app-developers app
androidxen said:
If you transfer an upgrade, even from another unlimited data smartphone line, to your own, to get the DNA, the replacement of the unlimited data plan does not retroactively apply - that's how I ended up having unlimited data after transferring an upgrade from a (willing) sibling's line, both of us having unlimited data before my purchase of the DNA.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
well i didn't transfer the upgrade i upgraded my wife's line to the DNA (she currently has an iPhone 5, but was out of contract) they sent the phone with a new sim card... when i got the phone i took the pre-installed sim out of the DNA put mine in..
I know you can transfer upgrades but that isn't how i did this one.
so before the upgrade we both had the 29.99 unlimited data.. on verizon's site it was making me change her data to the $30 2gb plan but on bestbuy's site it never asked/made me change her plan in fact it even says keep existing data plan on my invoice.
I had unlimited data but used the upgrade from my line which should have lost it for me but my VZW account still shows unlimited as well. I assume the 2gb plan will kick in at the start of my next billing cycle. Interestingly, I also switched the pre-installed sim with the one from my GNex. Maybe I'll get lucky and somehow keep unlimited... but I doubt it.
Sent from my HTC6435LVW
Thrillhouse847 said:
I had unlimited data but used the upgrade from my line which should have lost it for me but my VZW account still shows unlimited as well. I assume the 2gb plan will kick in at the start of my next billing cycle. Interestingly, I also switched the pre-installed sim with the one from my GNex. Maybe I'll get lucky and somehow keep unlimited... but I doubt it.
Sent from my HTC6435LVW
Click to expand...
Click to collapse
who did you upgrade with? straight through verizon or some 3rd party?
I did the upgrade on the 23rd so that was 2 days into my billing cycle so i guess in theory they could change the plan on the 22nd of December when my new billing period starts.. but if they do I will call CS and argue.. since my info i recieved from BBY when i upgraded showed keep same data plan..
I upgraded through VZW. I preordered through the website on the 18th. My billing cycle resets on the 14th so I'll know for sure in a couple weeks.
Sent from my HTC6435LVW
Good luck. I had a similar setup going with AT&T and they finally hit me with "That plan isn't compatible with your phone." and switched me to a tiered plan. That was when I decided to switch to VZW. I will likely buy my future devices from e-bay or another source to ensure I have unlimited data as long as possible.
Thats cool. Ill keep my fingers crossed. Only loophole(besides alternate upgrade) to keep unlimited data.
I used my bro's upgrade to get the DNA on verizon and I lost unlimited data. Stuck with 2 GB for the same price. Hope they bring back that promotion of double data. And my mother has 4GB and she uses like .1 lol.
So lazarus2297, are you still on the unlimited plans? I just went through the entire process also showing " keep existing plan". Didn't go through with it yet. Want to make sure before I order.
xxxdroidxxx said:
So lazarus2297, are you still on the unlimited plans? I just went through the entire process also showing " keep existing plan". Didn't go through with it yet. Want to make sure before I order.
Click to expand...
Click to collapse
yes i am still on the unlimited plan and it has now been over three weeks.. i upgraded via the online site on black friday.
lazarus2297 said:
yes i am still on the unlimited plan and it has now been over three weeks.. i upgraded via the online site on black friday.
Click to expand...
Click to collapse
OK thanks. Forgot to ask you. Did you start a new cycle since you upgraded?
xxxdroidxxx said:
OK thanks. Forgot to ask you. Did you start a new cycle since you upgraded?
Click to expand...
Click to collapse
not yet.. my new billing period starts on the 22nd
Well, I'm now officially 2 days into my new billing cycle and my account is still showing unlimited data despite having used my upgrade to purchase this phone through Verizon.
I'm not really sure why I didn't get stuck with a 2gb plan but I'm not certainly not complaining. :thumbup:
Sent from my HTC6435LVW
Thrillhouse847 said:
Well, I'm now officially 2 days into my new billing cycle and my account is still showing unlimited data despite having used my upgrade to purchase this phone through Verizon.
I'm not really sure why I didn't get stuck with a 2gb plan but I'm not certainly not complaining. :thumbup:
Sent from my HTC6435LVW
Click to expand...
Click to collapse
I'm just worried that Verizon will all of a sudden just change it over to the 2gb plan down the road.
It took AT&T 3 months to switch my data plan to a tiered plan. I left shortly there after because I hadn't done an upgrade but they wouldn't let me go back to my original data plan.
xxxdroidxxx said:
I'm just worried that Verizon will all of a sudden just change it over to the 2gb plan down the road.
Click to expand...
Click to collapse
I assume this will happen at some point. However, both of my parents upgraded this last month as well, and both of their plans changed from unlimited to 2gb right away. This gives me some hope that it's some weird fluke/loophole on Verizon's part and I might get to keep unlimited.
Sent from my HTC6435LVW
Thrillhouse847 said:
I assume this will happen at some point. However, both of my parents upgraded this last month as well, and both of their plans changed from unlimited to 2gb right away. This gives me some hope that it's some weird fluke/loophole on Verizon's part and I might get to keep unlimited.
Sent from my HTC6435LVW
Click to expand...
Click to collapse
I posted the same experience some time ago, transferred an upgrade with unlimited data to my line, with unlimited data, and both lines stayed unlimited after the upgrade.
I had called Verizon since I was confused about the LTE sim card, and the handler openly told me that because I had transferred the upgrade the data plan wouldn't change for either one.
Sent from my HTC6435LVW using xda app-developers app
I'm trying to buy htc one from tmobile online without any plan, is there a way to do it?
It keeps saying "plan is required to complete this transaction"
Can't.
Sent from my HTC One using xda app-developers app
Can't as far as I know.
-Sent from Marino's Nexus 7-
You have to have a line with Tmobile already. Sign into your account, go to "upgrade this line" and you can get the phone in your cart without a new plan.
Or you can just call Tmobile (you don't need an account with them to do this). They'll sell one to you over the phone and you won't need a plan.
jasonleb1 said:
You have to have a line with Tmobile already. Sign into your account, go to "upgrade this line" and you can get the phone in your cart without a new plan.
Or you can just call Tmobile (you don't need an account with them to do this). They'll sell one to you over the phone and you won't need a plan.
Click to expand...
Click to collapse
I have a prepaid plan (T-Mobile Monthly4G $30 unlimited Web and text with 100 minutes of talk)
when I try to upgrade there it says "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email address in your My T-Mobile profile"
email is correct, I guess the only option is order on the phone?
smashcz said:
I have a prepaid plan (T-Mobile Monthly4G $30 unlimited Web and text with 100 minutes of talk)
when I try to upgrade there it says "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email address in your My T-Mobile profile"
email is correct, I guess the only option is order on the phone?
Click to expand...
Click to collapse
I got that too when I tried to upgrade through my own account. But I'm not the account holder. I logged into her account and was able to upgrade just fine.
I'd recommend calling though.
jasonleb1 said:
I got that too when I tried to upgrade through my own account. But I'm not the account holder. I logged into her account and was able to upgrade just fine.
I'd recommend calling though.
Click to expand...
Click to collapse
I did try call, lady said it will be only online, so I can't order on the phone..
It's ridiculous that phone carriers now force a data plan on you if you want to get a smartphone so I feel your pain. I go between my house and school and have WiFi in both places so I have no need for a data plan.
One time I kept complaining to a T-Mobile rep until she finally let me order the phone without adding data but I don't know if it would work again. Maybe call again and explain your situation over and over and maybe you'll have some luck like I did.
Sent from my SGH-T999 using xda app-developers app
Do you have a Walmart in your area? I'm in Virginia and the only place where I live that carries T-Mobile is Walmart. You can buy it there but it's $650 but you can walk out with it without a contract.
Sent from my SCH-R950 using xda app-developers app
pacom20003 said:
It's ridiculous that phone carriers now force a data plan on you if you want to get a smartphone so I feel your pain. I go between my house and school and have WiFi in both places so I have no need for a data plan.
One time I kept complaining to a T-Mobile rep until she finally let me order the phone without adding data but I don't know if it would work again. Maybe call again and explain your situation over and over and maybe you'll have some luck like I did.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I just recently switched my family plan to their new plan from a very old family plan that we've had for years.
Their most basic plan has 500mb of internet included (which is probably more than I use when I'm not on wifi).
You can buy one without a plan but the cost is 650. Not the 580 that everyone pays "with a qualified plan"
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
I was in the same boat as you. I have the $30 plan and an activated pre paid SIM.
I went through the same struggles with the online ordering and customer service. Finally I decided to just buy it as a new line because since I was paying full price I could just cancel the service and keep the phone. I got the order in but there is some kind of fulfilling glitch and my order has been stuck in processing for a week.
Getting tired of dealing with incompetent people on the phone, I started to look around for a store that was carrying the One and I finally found a store in Arlington, VA. I drove out there and was able to buy one in person with little difficulty. The only issue was what somebody mentioned earlier, they wanted me to buy a service plan and I told them no I just wanted to use the plan I currently had. He eventually let me do that but the phone still ended up costing $609 + Tax. I asked why the price was higher and he couldn't tell me. I called T-mobile to get some clarification and they couldn't tell me so I asked around on Twitter and got a response from T-Mobile. They offered to credit me back the $30 difference so overall I am pretty happy.
BTW, the $30 plan works great with the phone. I even get some actual 4G LTE sporadically here in DC.
Good luck with getting the phone. It's definitely worth it.
Yea, I used to have the same problem...
smashcz said:
I have a prepaid plan (T-Mobile Monthly4G $30 unlimited Web and text with 100 minutes of talk)
when I try to upgrade there it says "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email address in your My T-Mobile profile"
email is correct, I guess the only option is order on the phone?
Click to expand...
Click to collapse
Yea, I used to have the same problem... Many times in the past I had to deal with that... They have a glitch in their website...
mosi76 said:
I was in the same boat as you. I have the $30 plan and an activated pre paid SIM.
I went through the same struggles with the online ordering and customer service. Finally I decided to just buy it as a new line because since I was paying full price I could just cancel the service and keep the phone. I got the order in but there is some kind of fulfilling glitch and my order has been stuck in processing for a week.
Getting tired of dealing with incompetent people on the phone, I started to look around for a store that was carrying the One and I finally found a store in Arlington, VA. I drove out there and was able to buy one in person with little difficulty. The only issue was what somebody mentioned earlier, they wanted me to buy a service plan and I told them no I just wanted to use the plan I currently had. He eventually let me do that but the phone still ended up costing $609 + Tax. I asked why the price was higher and he couldn't tell me. I called T-mobile to get some clarification and they couldn't tell me so I asked around on Twitter and got a response from T-Mobile. They offered to credit me back the $30 difference so overall I am pretty happy.
BTW, the $30 plan works great with the phone. I even get some actual 4G LTE sporadically here in DC.
Good luck with getting the phone. It's definitely worth it.
Click to expand...
Click to collapse
Lol bro same happened to me they over charged me. But I went to my local T-Mobile store and they credit me back my $30.00 bucks I'm happy now. Now I'm waiting for 14 grace period to have SIM unlock
Sent from my HTC One using xda app-developers app