My rezound is coming Monday-- my buddy ordered it for me since I'm on his fam plan. He did it all online and claimed there was no choice to keep my unlimited plan from my Droid Incredible. He signed me up the for the 4 gb plan.. Any chance of me getting back my unlimited by going into a store and chatting w/ a sales rep once I have the phone in my hands? Or any other workarounds??
Hag77 said:
My rezound is coming Monday-- my buddy ordered it for me since I'm on his fam plan. He did it all online and claimed there was no choice to keep my unlimited plan from my Droid Incredible. He signed me up the for the 4 gb plan.. Any chance of me getting back my unlimited by going into a store and chatting w/ a sales rep once I have the phone in my hands? Or any other workarounds??
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Yeah, you should be able to get the plan back in the store. Just go talk to someone to get it done.
Never should have been otherwise
Both verzion telesales and the stores will advise that you are automatically grandfathered. I am not sure how you managed to NOT be grandfathered, but you can call the 800 number too.
jdmba said:
Both verzion telesales and the stores will advise that you are automatically grandfathered. I am not sure how you managed to NOT be grandfathered, but you can call the 800 number too.
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It's the fact that he did it online. I know what he's talking about. There's not an option online for unlimited. You have to select one of the tiered options. If he goes in the store or calls, he'll be able to get back on the plan.
I was told that when you activate the phone you'll get the unlimited back - that's how mine worked
Interesting- thanks for the replies.. Sucks that I don't have access to the main account so I'm really hoping that the activation kicks it back in. Dunno really if I'll have any way to check except for to have my friend login to the account a day or so after activation?
Hag77 said:
Interesting- thanks for the replies.. Sucks that I don't have access to the main account so I'm really hoping that the activation kicks it back in. Dunno really if I'll have any way to check except for to have my friend login to the account a day or so after activation?
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Have your friend call your local Verizon store. I wouldn't think you would even need to call the customer service. The Verizon store should be able to do it for you.
WasabiWa83 said:
It's the fact that he did it online. I know what he's talking about. There's not an option online for unlimited. You have to select one of the tiered options. If he goes in the store or calls, he'll be able to get back on the plan.
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Click to collapse
I upgraded online (same situation - family plan with four lines, two with unlimited data) and I can confirm that you ARE offered to keep your unlimited plan. I was required to change my sms plan. I used Amazon Wireless to upgrade about two weeks ago.
I have also heard that you lose unlimited once you've elected another plan. Evidently you can't go back.
Sent from my ADR6425LVW using Tapatalk
Online has nothing to do with it.
I bought my Rezound online (gave my Wife my Charge) & I kept my unlimited data with no problem.
~John
Dang- I don't like the sound of that.. He swore it didn't give him that option when he ordered it.. From these latest replies it sounds like once he clicked 4gb I got "locked in" and/or "un-granfathered".. Guess I'll hope for the best when it gets here and I activate.
jmorton10 said:
Online has nothing to do with it.
I bought my Rezound online (gave my Wife my Charge) & I kept my unlimited data with no problem.
~John
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I can verify this too. In fact for me they didn't even give me an option of going to the tiered data plan. I just clicked on and thought it was awesome.
Damn.. you guys are killin me. wish i coulda seen what he was seeing on the screen when he was going through the order process. Hoping for the best on monday when I have it in my hands and maybe call cust service to see what they can do for me.. Looking at it in a glass-half-full state if mind, 4gb should be fine as I don't think I ever eclipsed that on my incredible. Then again- I didn't have 4g lte to play with..
Hag77 said:
Damn.. you guys are killin me. wish i coulda seen what he was seeing on the screen when he was going through the order process. Hoping for the best on monday when I have it in my hands and maybe call cust service to see what they can do for me.. Looking at it in a glass-half-full state if mind, 4gb should be fine as I don't think I ever eclipsed that on my incredible. Then again- I didn't have 4g to play with..
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Ur good man. I accidentally removed data from on of my lines (with unlimited data) and didn't realize what I did until later that day. I called to get it added back and yeah it took a couple hours to get it pushed through but I got my unlimited back.
You just have to have your buddy call and verify they kept your line unlimited. 4G is the business btw....you're gonna love it!
Thanks, I hope you're right.. The hardest part might be to actually get him to call.
Why do people keep thinking they'll lose unlimited, the talk was about people who cheated the system by calling and adding unlimited mobile hotspot and then going online and turning it off. We who have unlimited will not lose anything.
Sent from my ADR6425LVW using xda premium
The reason I think I'm losing it is cause he flat out told me he signed me up for 4gb cap and that there was no option for unlimited!
You can get it back at the store....but..
You can get it back at the store....but..You kinda have to raise a "stink". I specifically asked a sale person about it. I was told that he could get it back if I lost the "Unlimited" when I bought mine online. The online options tell you that "you are not compatible" If you have a grandfathered plan. When I got mine I just didn't check an option. My grandfathered plan came up at checkout. Good Luck.
I just asked the guy when I upgraded from my incredible to the Rezound if I still had unlimited data and he said yes, that's all I had to do.
Success! Struck out at VZW store they said they couldn't do it- then called cust service when I got home. Nice lady- she needed to call my friend to get account authorization (which was cool cause she didn't *have* to do that part). He approved, she approved and we're good. Thanks for all the stories/tips here in this thread. Don't know that I'll go over 4gb on reg basis but sure is nice not to have to think about it. Now that that's done- its time to have some mod fun.. time to hit the stickies in development...
Hag77 said:
Success! Struck out at VZW store they said they couldn't do it- then called cust service when I got home. Nice lady- she needed to call my friend to get account authorization (which was cool cause she didn't *have* to do that part). He approved, she approved and we're good. Thanks for all the stories/tips here in this thread. Don't know that I'll go over 4gb on reg basis but sure is nice not to have to think about it. Now that that's done- its time to have some mod fun.. time to hit the stickies in development...
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Click to collapse
Awesome. Glad to hear it worked out for you! Now unlock that bad boy and have some REAL fun.
Related
When I got my GSII a week ago Sunday, the store rep assured me that my voice, data and messaging plans were all intact and good to go. I have the $5-200 messaging plan, since I don't use texting that often — 100 or so on a heavy month.
Today I was told that a cow-orker had sent me a text calling off work tonight. I didn't receive the message, so I tried sending him one, but didn't get a reply. I asked another person to send me a message, but with no result.
I went to the AT&T store, where they said for some unknown reason when my account was switched to the new phone, my messaging capabilities were killed outright. Because AT&T has decided that $20 unlimited messaging is the only true path to follow, the store reps have no option for re-adding my grandfathered plan. As it turns out, their overlords on the phone also aren't allowed to put it back.
They told me my options were to either go per-use or pay for the $20 plan. I told them their options were to give me back my old plan, credit my account for $360 (the $15 difference in plans for 24 months) or cancel my new contract so I can go to Verizon.
Another phone call later, the rep tells me that my problem has been moved up the chain and that some supreme overlord has to make the decision to reinstall my $5 plan. She said my plan should be restored on Thursday and that my per-use texts until then will be credited. It still sounds suspiciously like "<BLEEP> you and your crummy low-use texting."
Updates as they occur.
I told them their options were to give me back my old plan, credit my account for $360 (the $15 difference in plans for 24 months) or cancel my new contract so I can go to Verizon.
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Good for you, all three of these choices seem logical (not excessive) and for good reason. AT&T messed up, they need to make it right.
Or you could get free unlimited texting by using one of those free texting apps. I personally used Textfree and textPlus. I prefer textPlus much more because it actually notifies me when I receive a new message, unlike Textfree. It also looks better IMO. Of course all of these apps will use data, but it's neglectable since it uses so little.
Dr Triffid said:
When I got my GSII a week ago Sunday, the store rep assured me that my voice, data and messaging plans were all intact and good to go. I have the $5-200 messaging plan, since I don't use texting that often — 100 or so on a heavy month.
Today I was told that a cow-orker had sent me a text calling off work tonight. I didn't receive the message, so I tried sending him one, but didn't get a reply. I asked another person to send me a message, but with no result.
I went to the AT&T store, where they said for some unknown reason when my account was switched to the new phone, my messaging capabilities were killed outright. Because AT&T has decided that $20 unlimited messaging is the only true path to follow, the store reps have no option for re-adding my grandfathered plan. As it turns out, their overlords on the phone also aren't allowed to put it back.
They told me my options were to either go per-use or pay for the $20 plan. I told them their options were to give me back my old plan, credit my account for $360 (the $15 difference in plans for 24 months) or cancel my new contract so I can go to Verizon.
Another phone call later, the rep tells me that my problem has been moved up the chain and that some supreme overlord has to make the decision to reinstall my $5 plan. She said my plan should be restored on Thursday and that my per-use texts until then will be credited. It still sounds suspiciously like "<BLEEP> you and your crummy low-use texting."
Updates as they occur.
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Click to collapse
use google voice like me. I have unlimited texts now lol
Dude that's messed up-but at&t is notorious for doing stuff like that....
Sent from my Swagurious HTC Evo
Let us know how this resolves this is pretty bogus, but you are handling it a lot better then I would that is for sure.
I wonder if one can actually live w/o SMS plan at all? I mean you have google talk / email - covers the same... I noticed since on Android I tend to not use sms at all.
just a thought.
They did the same thing to me with my unlimited internet 3 months ago when i switched from my iphone 4 to the captivate while i was waiting for the Sgs2 to come out... Then 3 weeks ago they said i burned thru the 2gb a month plan they had put me in, in less than 2 days and also the extra 1gb they give you for 10 dollars... Im a very heavy user and i even tether and even in one year in one whole month i never got to 2gb... Finally when i said i wasnt dealing with that and i was going to cancel my account and head to sprint out of nowhere the "manager" can credit my account and put my unlimited plan that they took off 3 months ago
Sent from my SAMSUNG-SGH-I777 using XDA App
Antitribu said:
Let us know how this resolves this is pretty bogus, but you are handling it a lot better then I would that is for sure.
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I feel as though I have to be polite and controlled, otherwise my unlimited data plan will disappear.
It may indeed be time to consider a move to data-based SMS.
To be fair, it doesn't seem like it's AT&T's fault, but rather the retailer you got your phone from. Unless it was an AT&T retail store (Not an authorized retailer)..
But regardless, your suggestions are pretty logical, and aren't too hard to give from AT&T.
But I'm pretty sure you're going to get your plan back. They still have it available to higher-ups to add on.
Yes, it was an AT&T store. I tried Wally World once and it was a fiasco. I prefer to deal with the company directly because of situations just like this. I think the store rep called it a "core store" when she made her first call.
I must say that the in-store people have always been friendly and helpful to me.
Dr Triffid said:
When I got my GSII a week ago Sunday,
Click to expand...
Click to collapse
That's what happened.. because AT&T wasn't ready to do all the switches. I learnt my lesson about 5 years ago... NEVER go get a phone on the day of release as AT&T and Partners have NOT gotten their "system" in "sync"
Example, if I was to "keep" my "grandfather" unlimited plan, I HAD to wait till their system is in sync. Why I didn't get my SGS2 phone till Monday. Because on Sunday, THAT OPTION wasn't available. And they didn't know if people wanted to keep the "grandfather" unlimited the only option on that Sunday was for the sale rep to CALL AT&T and make that change, because no one from AT&T told them that either.
I had exactly the same problem happen to me (except I bought my phone from Amazon Wireless). The first time I called they "fixed" the issue by putting me on the $20 unlimited plan. Later, my wife called back (she's the mean one in these situations) and my $5 plan was restored immediately.
Hopefully everything works out for you as well.
My 200/5 was removed as well. The way it was explained was that BestBuy (where I did the upgrade b/c they have SGS2 in stock), did not have the ability to process/retain the old plan. I did online chat with ATT and they re-add the plan in 10 min.
I noticed that in my online account now shows a $35 Smartphone plan with 200 messages. But, my current plan is still shown as $30 smartphone and $5 200 messages plan.
Good luck.
This happened to a buddy of mine. He's on a recent messaging feature so he didn't have the problem that you did.
I'm beginning to despise AT&T. Every time you turn around, they're trying to change your plan or not revert it back if its removed for some reason. They claim they'll honor your ability to keep features/plans, but jump through hoops trying to do the opposite.
I got my phone Friday from BB and confirmed with the guy I wanted to keep everything like it was. Well I sent text messages to two friends of mines about 30 mins after I got my phone. Didn't hear back. Talked to them today and they said they didn't get the messages. I tried ago and they still didn't get them. I had one of them text me and I didn't get it. I than text myself and didn't get that either.
I called AT&T and they said that the reason I couldn't get or send text messages was because when I got my phone Friday my text option was removed. She said she wasn't sure if I could get my 200 for $5.00 plan back. She checked into it and called me back and sent me a text and said everything was set. I sent a test text to one of my friends and she got it. I also received a text from another friend so it works. It didn't take days to get it back. It took less than 1/2 hour.
Dark Shogun
Problem resolved.
Thank you for your recent AT&T inquiry. Your issue, #xxxxxxxxxx, has been resolved. We apologize for any inconvenience this may have caused you.
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Messaging 200 was added to your account effective 10/02. You can also manage features online at blah, blah, blah ...
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I was in the Droid Bionic forum and came across this ( thanks jesziicuh) . It totally works I did it on my wife's line. If you have tired data, call *611, option 4, say add a feature, talk to a representative and add unlimited 4g hot spot to your tiered data line. They upgrade your data to unlimited to accommodate the unlimited hotspot. Then log into you verizonwireless account. Go to the row where it says plan. Then click on change features. Pick your phone you just upgraded, then scroll down and remove unlimited 4g hotspot. Worked like a charm!!! My wife's data tracker on her phone now says unlimited!!!! Got to love loop holes!
Edit: This might actually take several attempts to accomplish. I have heard some people have tried upwards of 5 times before actually receiving unlimited data.
Edit2: Thanks to nomisunrider we have the actual plan code the verizon rep uses to add 4g unlimited MHS. plan code #76153 — $30 Unlimited 4G Mobile Hotspot. I would still ask for the 4g unlimited MHS first and if they give you trouble tell them you were told the plan code is 76153. Hope this helps and cuts down on the amount of calls some people have to make.
watch verizon catches on to this like they did with the early rezound orders
They probably will, so do it now before its too late.
dpiddy14 said:
They probably will, so do it now before its too late.
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I wish I could do this via the web interface. I am not my account holder so I can't call in.
dpiddy14 said:
They probably will, so do it now before its too late.
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What's tired data?
Sent from my ADR6425LVW using xda premium
rambo8987 said:
What's tired data?
Sent from my ADR6425LVW using xda premium
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I think he mean tiered data...
k8826324 said:
I think he mean tiered data...
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Well what's tiered data? Srry I'm new to verizon
Sent from my ADR6425LVW using xda premium
rambo8987 said:
Well what's tiered data? Srry I'm new to verizon
Sent from my ADR6425LVW using xda premium
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means if you pay different amount of money to get different amount
of data allowance. Coz verizon canceled their unlimited data plans
rambo8987 said:
What's tired data?
Sent from my ADR6425LVW using xda premium
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Sorry I forgot to proof read my post. Just wanted to put the info out there as fast as possible. TIERED DATA!!!
I'm pretty sure that Verizon will change your wife's plan back to tiered. Gotta love people always finding ways to exploit companies, and proceed to comaplin when the company comes up with a policy to counter. Prime example were the warranty exchanges issued by Verizon. Even if there was a minor blemish say from a manufactering issue there is a higher chance they would get on your case and charge you $300. That's thanks to people sending in phones that work but with physical damage. Ie someones dog chewed through their phone ,or they dropped the phone with the screen cracked. People exploit and then cry when the company cracks down.
If they change it back so be it. My wife was happy before, but if they don't oh well. Why should we both pay the same for data but I have unlimited and she has 4 gigs. Just cause Verizon wanted to be a bunch of D bags and be like AT&T. Your telling me you have never went to a store and bought something that was miss priced and you knew the price was wrong but still fought to get what the lower price was. Dude this is a modding forum. Not bash everyone forum. Everything in this place is about bending the rules and coming up with work arounds set in place by the carrier and maker of the phone. You are no better than anyone else here.
dpiddy14 said:
If they change it back so be it. My wife was happy before, but if they don't oh well. Why should we both pay the same for data but I have unlimited and she has 4 gigs. Just cause Verizon wanted to be a bunch of D bags and be like AT&T. Your telling me you have never went to a store and bought something that was miss priced and you knew the price was wrong but still fought to get what the lower price was. Dude this is a modding forum. Not bash everyone forum. Everything in this place is about bending the rules and coming up with work arounds set in place by the carrier and maker of the phone. You are no better than anyone else here.
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Well said!
Just called gerizon they are updating their system I'm guessing they are patching this. Damn I was only 20 mine to late
I called and they told me that unless I was grandfathered in with unlimited data, I could not get unlimited 4 g hotspot.
Maybe they've already caught on.
On the other forum people said it took 3-4 times sometimes before someone would do it. For me I called once the lady said ok. I don't know if it matters I had unlimited on my line so she was able to do it for my other line(my wifes phone).
Lol just got a hold of someone. I ended up getting unlimited data and Sicily hotspot for a total of 29.99 a month to think I was paying a 100 just for 20 gigs.
dpiddy14 said:
If they change it back so be it. My wife was happy before, but if they don't oh well. Why should we both pay the same for data but I have unlimited and she has 4 gigs. Just cause Verizon wanted to be a bunch of D bags and be like AT&T. Your telling me you have never went to a store and bought something that was miss priced and you knew the price was wrong but still fought to get what the lower price was. Dude this is a modding forum. Not bash everyone forum. Everything in this place is about bending the rules and coming up with work arounds set in place by the carrier and maker of the phone. You are no better than anyone else here.
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Click to collapse
LOL never said I was "better" than anyone, don't know where you got that . Just saying carriers/providers crack down more because of crap like this. I rarely go to stores for major purchases so really haven't had to do the whole "rage angry customer to save a few bucks" stance yet. They're a business they want to make money, not a crime. If you don't like their policies/bundles then go to another carrier? Just saying you have your choices .
As a Verizon employee, I can promise you that the unlimited data will NOT stick. They audit accounts for things just like this, if you were not supposed to have it, the feature will be removed.
This has been going on for a few days now. I saw that one.person even talked to a supervisor and they said that yes if you get the hotspot it will give you unlimited data. Of course who knows how long it will last but it is something that is being automatically done not random employees doing it on there own.
Of course it does not.affect me as I am grandfathered in.
Sent from my Rezound
diverdown1 said:
Just called gerizon they are updating their system I'm guessing they are patching this. Damn I was only 20 mine to late
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Lol me too
Sent from my ADR6425LVW using xda premium
And for my 1000th post I wish to impart upon you all the knowledge I have just gained this afternoon.
If you upgrade you can keep your unlimited data if you add a home phone line for $20/mo. according the the guy at the Verizon store today.
Went in there to try to get my phone replaced under warranty, which they wouldn't do since it has a cracked screen, threatened to leave VZW and was offered an early upgrade. After I asked if my plan would change he said yes, it would go down to 2gb, but then he told me if I added a home phone line I could have unlimited. I have a home phone with AT&T so I'll just port my number over and I'll be set. (I did buy a Magic Jack that I keep forgetting to hook up but I can sell that and hopefully get a refund for the months of service I paid for.)
EDIT: The phone service is a wireless service. According to jayochs it's called Home Phone Connect.
You mean a land line?
maniac2k said:
You mean a land line?
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Click to collapse
...
EDIT: Nope. It's wireless phone for your home, you use a regular phone on a wireless thing.
I will have to do that next time
Last upgrade (when I upgraded to the rezound) my unlimited data carried over, and the lady said that she had never seen that happen before, but I will have to try this if they try to take it away)
I call fibs
Synergized GS3
That's some shady **** right there. I have unlimited and had my phone replaced under warranty with no issues. Don't go into the store when doing warranty stuff.
I wonder if Verizon is offering incentives to their store employees to get people off unlimited data. This isn't the first time I've heard of them telling ppl they won't warranty a phone if they don't switch off unlimited
Sent from my ADR6425LVW using Tapatalk 2
All you need to do is an alternate upgrade then put the new device back on your line.
Sent from my ADR6425LVW using xda app-developers app
I dont believe it!!! I work for verizon communications (non wireless) and never heard of that. The only thing wireless does for us is fios. Was it a copper landline or fios? Either way if you kept your unlimited data, thats great! Did they give you a contract on the landline?
chaos254 said:
That's some shady **** right there. I have unlimited and had my phone replaced under warranty with no issues. Don't go into the store when doing warranty stuff.
I wonder if Verizon is offering incentives to their store employees to get people off unlimited data. This isn't the first time I've heard of them telling ppl they won't warranty a phone if they don't switch off unlimited
Sent from my ADR6425LVW using Tapatalk 2
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Sorry, didn't mention my screen is cracked. He said if he did it I'd just get charged for it later so they don't do it anymore.
maniac2k said:
I dont believe it!!! I work for verizon communications (non wireless) and never heard of that. The only thing wireless does for us is fios. Was it a copper landline or fios? Either way if you kept your unlimited data, thats great! Did they give you a contract on the landline?
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Click to collapse
I'd have to buy a wireless router/receiver(?) for $12 and the phone service is wireless. So technically I guess it isn't a land line... it's home phone service, $20/mo., call waiting, caller ID, nationwide calling...
Still thinking it through and wondering if that's better to pick up a new phone with new contract or buy a used one and keep unlimited without adding the home phone line. Plus I have to decide between the 2 phones he offered me for the same price but I don't want to hijack my own thread.
feralicious said:
Sorry, didn't mention my screen is cracked. He said if he did it I'd just get charged for it later so they don't do it anymore.
I'd have to buy a wireless router/receiver(?) for $12 and the phone service is wireless. So technically I guess it isn't a land line... it's home phone service, $20/mo., call waiting, caller ID, nationwide calling...
Still thinking it through and wondering if that's better to pick up a new phone with new contract or buy a used one and keep unlimited without adding the home phone line. Plus I have to decide between the 2 phones he offered me for the same price but I don't want to hijack my own thread.
Click to expand...
Click to collapse
that's called home phone connect. it's a little box that you can bring anywhere and it uses verizons network to make calls, but you can plug normal landline phones into it.
lol my store gives those boxes away for free. you just have to pay that 20 a month, and you get the reciever for nothin
That makes more sense than a land line! They have an ETF if you cancel before 2 years on the home phone connect right?
maniac2k said:
That makes more sense than a land line! They have an ETF if you cancel before 2 years on the home phone connect right?
Click to expand...
Click to collapse
yeah i think so..it's added like another line to your acct, just like a tablet/jetpack etc
jayochs said:
that's called home phone connect. it's a little box that you can bring anywhere and it uses verizons network to make calls, but you can plug normal landline phones into it.
lol my store gives those boxes away for free. you just have to pay that 20 a month, and you get the reciever for nothin
Click to expand...
Click to collapse
Well why don't you come open your damn store in Los Angeles then???
maniac2k said:
That makes more sense than a land line! They have an ETF if you cancel before 2 years on the home phone connect right?
Click to expand...
Click to collapse
jayochs said:
yeah i think so..it's added like another line to your acct, just like a tablet/jetpack etc
Click to expand...
Click to collapse
Well there goes my plan of trying to do that cancel thingy like on the hotspot and keep my unlimited. Doesn't sound like it would've worked anyway, seems any change triggers the loss of unlimited from what I've read.
cincyelite22 said:
All you need to do is an alternate upgrade then put the new device back on your line.
Sent from my ADR6425LVW using xda app-developers app
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I don't understand. Can you explain what an alternate upgrade is?
feralicious said:
I don't understand. Can you explain what an alternate upgrade is?
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Click to collapse
they mean if you have a family plan and another line has the upgrade, you take that, but you upgrade it on that other line...then just do an ESN change to put it to your line, thereby keeping unlimited data, but f'ing up our commissions. lol
i don't do that for customers because then i lose ALL of the commission i would've made. verizon wants you to do alternate upgrades instead of just ESN changes. my store would get charged back all that commission money from verizon at the end of the month because it's not a technical upgrade. if you can find someone who's dumb enough to do it for you, then so be it.....but when you order yourself online, you don't have this problem. only when you goto a store with a physical salesman.
I have read so many threads on unlimited data. Things about being able to keep unlimited on a non family plan, being able to keep it if you pay full retail, this, etc. I am confused. How do I keep it. I certainly don't want this useless box to connect my land phone to lol.
jayochs said:
a store with a physical salesman.
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If my salesman gets physical he's gonna lose a hell of a lot more than his commission.
feralicious said:
If my salesman gets physical he's gonna lose a hell of a lot more than his commission.
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Click to collapse
Something tells me you can get very scary .
On a side note, I have one of these, works great. I keep a cordless phone plugged into it and I backfed it into my house wiring for another phone I have.
johnwaynegacy said:
I have read so many threads on unlimited data. Things about being able to keep unlimited on a non family plan, being able to keep it if you pay full retail, this, etc. I am confused. How do I keep it. I certainly don't want this useless box to connect my land phone to lol.
Click to expand...
Click to collapse
Don't do anything that modifies your contract and they won't take it away from you. Any other way will be depending on some type of promotion or special allowance. Buy a phone without using an upgrade (either by paying full price or buying used) and you'll keep unlimited data. Using an upgrade discount triggers a contract modification and you lose it.
I'm trying to buy htc one from tmobile online without any plan, is there a way to do it?
It keeps saying "plan is required to complete this transaction"
Can't.
Sent from my HTC One using xda app-developers app
Can't as far as I know.
-Sent from Marino's Nexus 7-
You have to have a line with Tmobile already. Sign into your account, go to "upgrade this line" and you can get the phone in your cart without a new plan.
Or you can just call Tmobile (you don't need an account with them to do this). They'll sell one to you over the phone and you won't need a plan.
jasonleb1 said:
You have to have a line with Tmobile already. Sign into your account, go to "upgrade this line" and you can get the phone in your cart without a new plan.
Or you can just call Tmobile (you don't need an account with them to do this). They'll sell one to you over the phone and you won't need a plan.
Click to expand...
Click to collapse
I have a prepaid plan (T-Mobile Monthly4G $30 unlimited Web and text with 100 minutes of talk)
when I try to upgrade there it says "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email address in your My T-Mobile profile"
email is correct, I guess the only option is order on the phone?
smashcz said:
I have a prepaid plan (T-Mobile Monthly4G $30 unlimited Web and text with 100 minutes of talk)
when I try to upgrade there it says "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email address in your My T-Mobile profile"
email is correct, I guess the only option is order on the phone?
Click to expand...
Click to collapse
I got that too when I tried to upgrade through my own account. But I'm not the account holder. I logged into her account and was able to upgrade just fine.
I'd recommend calling though.
jasonleb1 said:
I got that too when I tried to upgrade through my own account. But I'm not the account holder. I logged into her account and was able to upgrade just fine.
I'd recommend calling though.
Click to expand...
Click to collapse
I did try call, lady said it will be only online, so I can't order on the phone..
It's ridiculous that phone carriers now force a data plan on you if you want to get a smartphone so I feel your pain. I go between my house and school and have WiFi in both places so I have no need for a data plan.
One time I kept complaining to a T-Mobile rep until she finally let me order the phone without adding data but I don't know if it would work again. Maybe call again and explain your situation over and over and maybe you'll have some luck like I did.
Sent from my SGH-T999 using xda app-developers app
Do you have a Walmart in your area? I'm in Virginia and the only place where I live that carries T-Mobile is Walmart. You can buy it there but it's $650 but you can walk out with it without a contract.
Sent from my SCH-R950 using xda app-developers app
pacom20003 said:
It's ridiculous that phone carriers now force a data plan on you if you want to get a smartphone so I feel your pain. I go between my house and school and have WiFi in both places so I have no need for a data plan.
One time I kept complaining to a T-Mobile rep until she finally let me order the phone without adding data but I don't know if it would work again. Maybe call again and explain your situation over and over and maybe you'll have some luck like I did.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I just recently switched my family plan to their new plan from a very old family plan that we've had for years.
Their most basic plan has 500mb of internet included (which is probably more than I use when I'm not on wifi).
You can buy one without a plan but the cost is 650. Not the 580 that everyone pays "with a qualified plan"
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
I was in the same boat as you. I have the $30 plan and an activated pre paid SIM.
I went through the same struggles with the online ordering and customer service. Finally I decided to just buy it as a new line because since I was paying full price I could just cancel the service and keep the phone. I got the order in but there is some kind of fulfilling glitch and my order has been stuck in processing for a week.
Getting tired of dealing with incompetent people on the phone, I started to look around for a store that was carrying the One and I finally found a store in Arlington, VA. I drove out there and was able to buy one in person with little difficulty. The only issue was what somebody mentioned earlier, they wanted me to buy a service plan and I told them no I just wanted to use the plan I currently had. He eventually let me do that but the phone still ended up costing $609 + Tax. I asked why the price was higher and he couldn't tell me. I called T-mobile to get some clarification and they couldn't tell me so I asked around on Twitter and got a response from T-Mobile. They offered to credit me back the $30 difference so overall I am pretty happy.
BTW, the $30 plan works great with the phone. I even get some actual 4G LTE sporadically here in DC.
Good luck with getting the phone. It's definitely worth it.
Yea, I used to have the same problem...
smashcz said:
I have a prepaid plan (T-Mobile Monthly4G $30 unlimited Web and text with 100 minutes of talk)
when I try to upgrade there it says "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email address in your My T-Mobile profile"
email is correct, I guess the only option is order on the phone?
Click to expand...
Click to collapse
Yea, I used to have the same problem... Many times in the past I had to deal with that... They have a glitch in their website...
mosi76 said:
I was in the same boat as you. I have the $30 plan and an activated pre paid SIM.
I went through the same struggles with the online ordering and customer service. Finally I decided to just buy it as a new line because since I was paying full price I could just cancel the service and keep the phone. I got the order in but there is some kind of fulfilling glitch and my order has been stuck in processing for a week.
Getting tired of dealing with incompetent people on the phone, I started to look around for a store that was carrying the One and I finally found a store in Arlington, VA. I drove out there and was able to buy one in person with little difficulty. The only issue was what somebody mentioned earlier, they wanted me to buy a service plan and I told them no I just wanted to use the plan I currently had. He eventually let me do that but the phone still ended up costing $609 + Tax. I asked why the price was higher and he couldn't tell me. I called T-mobile to get some clarification and they couldn't tell me so I asked around on Twitter and got a response from T-Mobile. They offered to credit me back the $30 difference so overall I am pretty happy.
BTW, the $30 plan works great with the phone. I even get some actual 4G LTE sporadically here in DC.
Good luck with getting the phone. It's definitely worth it.
Click to expand...
Click to collapse
Lol bro same happened to me they over charged me. But I went to my local T-Mobile store and they credit me back my $30.00 bucks I'm happy now. Now I'm waiting for 14 grace period to have SIM unlock
Sent from my HTC One using xda app-developers app
After activating the Note 3 - Verizon is changing data to 2GB on Preorders with Unlimited data, you have to call 611 to restore.
I just Got my Note 3, after activating from the web site my data plan changed to 2GB, had to call 611 and talk to supervisor and explain (ordered while the web site was allowing to Keep unlimited), took about 30 minutes (holding the line and explaining to the rep & supervisor), finally they put me back to unlimited.
Logged back to my account and verified that Unlimited is back, took a screen shot. Really frustrated with Verizon.
This is very bad on part of Verizon to do this way, they might be thinking that they can get away with this when customers do not notice the change.
F***k you Verizon
This happened with the sim card that came with the phone. However irrespective of which sim you use - I suspect it will change to 2GB, if you look at the customer receipt they sent - it listed 2GB.
Please post here the result with the existing sim, this will help others. Thanks.
is it the $20 or $30 unlimited ?
droidguy22 said:
After activating the Note 3 - Verizon is changing data to 2GB on Preorders with Unlimited data, you have to call 611 to restore.
I just Got my Note 3, after activating from the web site my data plan changed to 2GB, had to call 611 and talk to supervisor and explain (ordered while the web site was allowing to Keep unlimited), took about 30 minutes (holding the line and explaining to the rep & supervisor), finally they put me back to unlimited.
Logged back to my account and verified that Unlimited is back, took a screen shot. Really frustrated with Verizon.
This is very bad on part of Verizon to do this way, they might be thinking that they can get away with this when customers do not notice the change.
F***k you Verizon
Click to expand...
Click to collapse
I'm worried about this exact thing. I'd be interested to hear if others are going through the same crap.
TW20 said:
I'm worried about this exact thing. I'd be interested to hear if others are going through the same crap.
Click to expand...
Click to collapse
From other forums it sounds like others are.
lsxrx7 said:
is it the $20 or $30 unlimited ?
Click to expand...
Click to collapse
$30 unlimited.
But either way, just look at the customer receipt they sent with the phone and it should have 2GB listed.
droidguy22 said:
$30 unlimited.
But either way, just look at the customer receipt they sent with the phone and it should have 2GB listed.
Click to expand...
Click to collapse
oh whaattt?! really?! it says 2gb on the receipt it came with?!
douche bags.
I hope this does not kill my $20 Talk & Text plus data discount.
I was just on the phone with CS about something else (Fedex hasn't shown up yet) and she mentioned that it showed my order date as 10/7, when I ordered on the 9/28 I think it was. So I started asking about that and keeping my unlimited and she eventually told me that they are able to switch your account back to unlimited after activation, but they "advise against it because at some point the system will catch up and drop it from your account"...?!?!?
I'm definitely going to have them switch me back to unlimited, but has anyone else heard anything similar?
How about issues with a glitch weekend order showing that it went through on a different date?
droidguy22 said:
After activating the Note 3 - Verizon is changing data to 2GB on Preorders with Unlimited data, you have to call 611 to restore.
I just Got my Note 3, after activating from the web site my data plan changed to 2GB, had to call 611 and talk to supervisor and explain (ordered while the web site was allowing to Keep unlimited), took about 30 minutes (holding the line and explaining to the rep & supervisor), finally they put me back to unlimited.
Logged back to my account and verified that Unlimited is back, took a screen shot. Really frustrated with Verizon.
This is very bad on part of Verizon to do this way, they might be thinking that they can get away with this when customers do not notice the change.
F***k you Verizon
This happened with the sim card that came with the phone. However irrespective of which sim you use - I suspect it will change to 2GB, if you look at the customer receipt they sent - it listed 2GB.
Please post here the result with the existing sim, this will help others. Thanks.
Click to expand...
Click to collapse
Yep! Verizon is trying to **** us. Big surprise. I've been on the phone with them for nearly thirty minutes. At first, my rep played dumb. Then she came clean that she knew about the situation. Then she said I ordered one week later than I did, when the glitch wasn't active. She said I ordered after the glitch and didn't qualify to keep unlimited data. I had to prove to her I ordered two weeks ago, on Saturday.
Next, she said any account that had unlimited data kept unlimited data automatically, so I didn't qualify. She said my order had $30 data, not $29.99 unlimited data, so I never had unlimited data on my account. So I had to email her a SCREENSHOT I took, which I thankfully saved because I knew Verizon would try to **** us. If I hadn't saved that screenshot, I would have only had access to Verizon's fraudulent new receipt, which says my order included only 2gb of data. Good luck everyone.
I absolutely despise Verizon. I'd love to leave them, but they have the only cell tower on my small college campus.
I don't believe she can think of any other reason to take away my unlimited data. I suspect that once she comes back from her third hold, she will add unlimited data back on my account. ... Ugh.
EDIT: She said she was submitting her request to the department that can add these no longer available data plans. I asked for her name, email address, and a reference number. I'll use those just in case I don't hear back from her soon.
BTW, through out all this bull****, I was extremely polite and respectful. Kill them with kindness and they'll probably work with you instead of against you. Again, good luck to all.
I called vz, trying to get them to switch me back to unlimited. Even emailing them the original order confirmation and was told that I cannot keep my unlimited plan. Saying that anyone that was able to keep their unlimited plan after upgrading their phone was mistaken and they should check their accounts. What BS...going to a store to see if they can switch me back to unlimited. If not, Sprint, here come.
Use the contact link on this page for this lady.
http://aboutus.verizonwireless.com/leadership/executive/profiles/Marni_Walden.html
That will result in the executive care department calling you back. Next step would be a BBB complaint.
I ordered my Note3 during the glitch to keep unlimited also... just got it, the receipt says 2gb $30 data.
I'm upgrading from the Note2, so I removed the new SIM from the Note3, put my old SIM in the Note3, activated and made a test call.
I signed in to my vzw account, signed out and back in again and it still shows me for unlimited $30. Whew. Not sure if it'll stick, I'll keep my eye on it over the next 14 days.
I just dropped my old SIM card in and still have unlimited data online in my account. I ordered using the glitch. So far so good and no hassle. I half expect to find my account changed in a few hours.
Just switch sim cards and you are good. Why did you activate it with the new sim?
Sent from my SM-N900V using Tapatalk now Free
Stuck in the old SIM from my Note 2 without activating and my account still shows $23.39 (corp discount on $29.99) 'unlimited data'. Will be keeping an eye on that sucker. Avoid activating the new SIM.
I called and they revert me back on unlimited data...
Sent from my SM-N900V using Tapatalk now Free
ahhh damn that sucks.
all i did was just put my old sim in and i was up and running. didnt need to go through the website or anything. still on unlimited.
js0uth said:
ahhh damn that sucks.
all i did was just put my old sim in and i was up and running. didnt need to go through the website or anything. still on unlimited.
Click to expand...
Click to collapse
So just putting in our existing SIM will activate the phone? No need to go to the website and enter in any numbers?
christianpeso said:
So just putting in our existing SIM will activate the phone? No need to go to the website and enter in any numbers?
Click to expand...
Click to collapse
correct.
didnt even need to login to verizon.
checked anyways to see if anything changed. nothing changed! still unlimited.
js0uth said:
correct.
didnt even need to login to verizon.
checked anyways to see if anything changed. nothing changed! still unlimited.
Click to expand...
Click to collapse
It might not have changed for now, but you should keep an eye on your account, Verizon eventually might detect IMEI of the new phone and link to the order and change the data plan to 2GB, as per the customer receipt came with the phone - looks like all of these pre-orders are processed on 10/07 (even though we ordered during 09/27 - 09/30) and shows data plan of 2GB.
It's probably better to get this issue fixed now rather then waiting for the issue to occur in future, because by then Verizon probably will pretend that there is no unlimited data glitch upgrade.