I've had my ultra z for a little over a month, love it.....until now. The touchscreen is not responsive on about 90% of the screen, and the other 10% it is iffy. It is unusable now. I bought the phone directly from the sony store in canada, called sony they told me to do a software update using pc companion, which I did, it didn't work. Now I have to send the phone in to "be evaluated" which could take upto 14 business days!!!! No loaner phones are given, so basically I have to scrounge to find a replacement for the next few weeks. I'm posting here to see if 1) anyone else has had this problem and fixed it, and 2) any input on dealing with the service people at sony
The phone has no physical damage, I have never dropped it or hit it against anything, been very careful with it. I didn't put a protector on it. I have cleaned it with water and a microfibre cloth. When I touch the screen it clearly doesn't feel as smooth in all areas, and I am guessing that maybe the oleophobic coating has worn off a bit, and that somehow has affected the touchscreen responsiveness? I can't think of anything else.
fissure said:
I can't think of anything else.
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Click to collapse
1) No issue with screen. Was charging and discharging issue.
2) As of this Friday it will be 6 weeks for me. . . 6 weeks without my Ultra!!
hamdogg said:
1) No issue with screen. Was charging and discharging issue.
2) As of this Friday it will be 6 weeks for me. . . 6 weeks without my Ultra!!
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Click to collapse
6 weeks is quite a bit of time.
Update on my ultra, now it has ZERO responiveness. It is basically a brick. Can't get past the lock screen. This is f'in ridiculous. And on top of things, Sony wants me to pay for the purolator to ship it to them, what a bunch of B.S.
NEVER getting a sony phone EVER again. Should've gone with the Note3 ugh.
fissure said:
6 weeks is quite a bit of time.
Update on my ultra, now it has ZERO responiveness. It is basically a brick. Can't get past the lock screen. This is f'in ridiculous. And on top of things, Sony wants me to pay for the purolator to ship it to them, what a bunch of B.S.
NEVER getting a sony phone EVER again. Should've gone with the Note3 ugh.
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Click to collapse
So let me get this straight.
You bought it from the Sony store. You returned it to the same store, and they want to charge you for shipping?
Refuse. Simple! Don't pay it. You have 1 year limited warantee. You don't need to pay for anything (unless its user fault) which upon testing they would be able to determine that...
Refuse to pay. Its the stores responsibility. They would then be compensated by Sony corp. HQ
hamdogg said:
So let me get this straight.
You bought it from the Sony store. You returned it to the same store, and they want to charge you for shipping?
Refuse. Simple! Don't pay it. You have 1 year limited warantee. You don't need to pay for anything (unless its user fault) which upon testing they would be able to determine that...
Refuse to pay. Its the stores responsibility. They would then be compensated by Sony corp. HQ
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Click to collapse
No I haven't yet returned it. I was mistaken about the shipping; Sony emailed me a purolator label for shipping, so it won't cost me to ship it. However, a phone that is 45 days old shouldn't have a dead touchscreen given that the phone hasn't suffered any damage. In addition, I don't give a **** that I'm 15 days over the 30 day store warranty, they should simply exchange the phone, this is absolutely ridiculous. I conveyed that today to Sony and am expecting a manager to call me back within 1-2 business days, we'll see what happens but I don't expect much given the level of customer service so far.
Related
Working perfectly yesterday, dead this morning - I received it *exactly* 4 months ago. Put in on to charge last night and the green light was showing as normal this morning, but when I went to use it, well... Nothing. Tried all the usual: battery pull, other battery, connect to computer, get into recovery, jig, etc, etc..nothing apart from a stubbornly dead phone. After speaking to the retailer and to Samsung CS, I dropped it off at a service centre (thankfully there is a small one a mile up the road from where I live). It's on stock ICS but rooted and obviously I couldn't, erm let's say "tidy things up" so fingers crossed that it can be revived without them finding out
I am bit miffed right now to be honest (to put it nicely) as I have never had a phone die on me in the last 15 years. I did keep my S2 though so at least I have a phone to use in the meantime!
Hope my S3 won't do that to me.
Sent from my GT-I9300 using xda app-developers app
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
Hi all, overnight my phone is dead. Did with it during night. I can not start it, I can not do anything with it. It is only 4 and some day after purchase. What is going on?
da.trute said:
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
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Click to collapse
Yeah, I'm *really* hoping it's properly dead... It's most definitely not the battery itself, at least that would have been easy to sort out!
I'm going to pitch in with a last resort tip that I have seen reported to work rarely, and is used also on hard drives.
Seal in plastic bag and in the freezer overnight, sounds ludicrous but always worth a try as a last ditch attempt for those without warranty!
Bought mine 2 weeks ago. Exactly 1 week later woke up stuck to the initial samsung galaxy sIII letters and nothing i'd do would make it past that. Had not rooted or done anything to the phone so i didn't even try anything, went to the store and got it replaced. It did reboot randomly a couple of time during that week.
In the store, they were the very definition of assholes about it, not peacefull at all and i was fully expecting it. They said they were doing me a favor by replacing it (i do know otherwise, according to the law they must replace it within 15-30 days of purchase, even if there's no reason), didn't want to replace the battery or the back cover. I agreed to stay with the back cover because acording to them "was scatched", although i swear to the best of my abilities i could not see anything but a very smooth surface on the back cover, so whatever. I did not agree to not having the battery replaced though. I asked the dude if he could prove my phone wasn't malfunctioning because of the battery and since he couldn't, he had no choice but to replace it after a few phone calls.
This was on a fnac store in Portugal, to whoever knows it. This is the same store that agreed to reimburse my money if i needed to return a laptop when i was buying it but lied to my face telling me they said nothing of the sort when i was actually returning it making me take credit in their stores instead for a value of about 1000 euros. I managed to get my money back through trading credits for money to friends who needed to buy stuff over 1 year but it says a lot about how much of a scumbag they can be.
The only reason i went to them is because they were the only store around on boat with the 30% discount campaign samsung did recently and i took the chance to get the phone 30% cheaper.
Nothing wrong with my new unit ever since.
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
billups55 said:
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
Click to expand...
Click to collapse
Mine used to reboot once every couple of hours use, maybe once or twice a day? I've not had any issues after installing CM10 though, not one reboot in about a week!
billups55 said:
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
Click to expand...
Click to collapse
The rebooting happens to alot of people. I doubt yours is a refurb. I read several tips about the reboots by turning off the location services etc and my reboots are down to like 1 a week. I would also say that if you have not issues then you definitely do not want to send it back. This forum is filled with people who sent a minor flawed tablet back only to end up with a much more flawed tablet. And it starts a cycle.
Shane_pcs said:
The rebooting happens to alot of people. I doubt yours is a refurb. I read several tips about the reboots by turning off the location services etc and my reboots are down to like 1 a week. I would also say that if you have not issues then you definitely do not want to send it back. This forum is filled with people who sent a minor flawed tablet back only to end up with a much more flawed tablet. And it starts a cycle.
Click to expand...
Click to collapse
Yeah thats exactly what I don't want to due I could care less if the seals were broken becuase the unit I got was flawless.
stiggy2012 said:
Mine used to reboot once every couple of hours use, maybe once or twice a day? I've not had any issues after installing CM10 though, not one reboot in about a week!
Click to expand...
Click to collapse
Thanks for the advice I am going to root it when I get home.
Reboots are more often software or firmware related rather than hardware. Installing another ROM and kernel will probably fix your reboots, but if they do not then it is probably best to RMA because it is a more serious issue
I haven't had mine reboot, but I did get it to crash one time. I think I was to blame since I was in a game, switched out to calendar, back to game, chat, then youtube in quick succession.
I did read that people were making sure that Currents had background syncing disabled. I did that as soon as I turned on the device. Couldn't tell you if that was the sole purpose of me having trouble free operation with my unit. Good luck.
billups55 said:
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
Click to expand...
Click to collapse
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
Samsung have certified repair centres. Try to find one and take it down.. Apple make you book it in for an appointment anyway so turnaround time is very similar.. I believe samsung service centres could be 1-2 week turnaround usually.. They are usually Ok seen as they may replace your mb or whole unit at a pinch.. Just take photos of your phone to show you have now scratches ect.. If you don't mind the £50 just take the plunge and go with your ins
Sent from my GT-I9300 using xda premium
chrisgeller said:
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
Click to expand...
Click to collapse
If you got it on contract your network provider will repair free of charge mine took a week from sending off to getting it back
What's more it came back with 32gb instead of the 16gb storage it originally had
Sent from my GT-I9300 using Tapatalk 2
Hi guys,
Thanks for the replies.
There's two Samsung repair centres close to me, and their reviews are absolutely terrible.
https://plus.google.com/102468586632805363693/about?hl=en
and
http://www.yell.com/b/CrC+(London)+Ltd-Mobile+Phone+Repairs+and+Services-london-E148PX-7342356/
So I'll be avoiding those with a bargepole.
I didn't buy my phone on a contract.
At least with Apple I could turn up to an appointment and be pretty confident I'd leave with a working phone. I loved my S3 but I must say in this case I'm jealous of my smug iPhone owning friends. I don't really have a good option here.
I guess to come back to my original question - has any actually returned their phone to Samsung e.g by post? I've no idea how well that tends to work. If that had good feedback I'd consider that.
Hi everyone,
I had ZTE for 2 weeks when I went to the the rainforest in Australia. (Near Mission Beach) It was extremely hot there, they said it was a heat wave. When I last looked at the mercury thermometer it was about 42°C in the sun, It was extremely humid as well. So not really good conditions for any electronics or people I guess?
After 3 days my phone didn't do anything any more, it was completely charged in the morning 2 hours later it didn't do anything it wouldn't unlock screen's completely black.
Things I tried:
- Holding power for a minute.
- Charging it for a full day.
- Hooking it to my computer.
- Waiting a week.
It's completely unresponsive only the red dot appearers when I plug it in.
I contacted the seller and they only responded with:
hello,
sorry for the problem,may I know what is the problem on the phone more clearly? it can;t be turned on after charging?
the phone we sent you was the original one and has been tested before shipment.
Click to expand...
Click to collapse
hello,
sorry, if the phone has been used, we will check it if it was new, then offer refund .
would you please just return us the phone for checking and replacement?
Click to expand...
Click to collapse
Now my question is:
Are there stickers in the ZTE that indicate overheating or water damage or anything like that?
Or any other reason they could refuse me the warranty? Heat and humidity shouldn't be a reason for the phone to die right?
My Oneplus one also did from the heat here in Australia, and they only want to replace it not refund it. So I need to pay to send it back to them, then they send me a new one to Belgium so my family can sell there. Hopefully I will just get my money back for the ZTE because now I'm here with 2 unresponsive smartphones and loads of trouble with the warranty.
Thanks in advance!
Interesting question. I have a Nubia z7 mini, and recently I was in vegas for 1 week, and temperatures there were between 42 and 48 degrees everyday. Never had an issue with my phone. there is no sticker for heat damage. But there is for water damage, its under the cover.
To be honest I would not have mentioned heat to the seller, I would of said it just didnt turn on one day for no reason. unless you got it wet, there should be no issue getting a replacement or repair I doubt they will refund your money.
That is the one big down side of buying imported Chinese phones. The way I see it is once you own the phone your on your own. Dont expect great customer service or warranty cover once your money is handed over. If they offer to repair or replace I would just get the phone back to them asap even if it costs you shipping as you are lucky you have a seller that even replies to your emails!
Had a launch Nexus 6p that I bought from the google store, I never purchase extended warranties and have never needed one since every device I've ever owned since my Treo 650 has lasted well beyond its useful life but was still perfectly functional. Hell, I still have a S3 rocking for my kid and it works fine all these years later.
A few months ago I started having the 15% shut off error. Noticed it, wasn't a huge deal because I rarely use the device that low. Few days ago it started getting progressively worse and now the device will turn off between 30-50% depending on the day. Obviously this isn't ideal.
Never had a device do that, ever. Was pretty disappointed actually as this is an obvious hardware issue and was contemplating skipping on Nexus / Pixel devices in the future, heck was even thinking of having an affair with an IPhone for a bit. It had been a long time (since the 3g) and sometimes change is good. The 6p and 5x have had a number of issues, enough that there are class action suits floating around.
Anyway, I wasn't going to call Google. I mean this device was well past warranty, no extended was purchased so why bother calling right? Well I got a wild hair and decided to do just that. Setup a return call and a minute later had someone calling me back.
Explained the issue, told him I wasn't sure if there was anything they could recommend or do but wanted to check. 5 minutes later he is sending me the email for RMA and new device.
Now technically Google didn't have to anything. I know that, I'm appreciative of their efforts to keep me happy. I never asked for nor demanded a replacement, it was offered and for that I am very grateful. I'm not sure if the class action lawsuits over 5x and 6p issues are causing them to be extra cautious, I don't know if this is really par for the course with them. I've never had issues in the past and hope I never do in the future.
Obviously it is preferable for the user to not have to deal with this crap but how a company responds to these issues is important. Easy to sing praise at a company for developing the perfect device that lasts you 4 years when most probably dump it in 2. Harder when the POS you bought is starting to die 14 months in and on hospice at 16 months and the issues are severe enough that class action is talked about. Either way, Google deserves some credit for stepping up to the plate when they didn't have to. I'm a happy user.
I can't say this will occur for everyone with the same issue. What I will say is that if you're out of warranty, don't let that keep you from calling and talking about the issue.
Thank you Google and the Google support staff. Service like that will keep me in Pixels and whatever from the google store forever.
I may try this soon because mine is doing the same thing...
I had the same issue on my XL.... shutting off with no warning after 2-4 hours at about 40-50%, yet I could boot into recovery and stay there until at least 20%. So had accelerated battery loss and an early shutoff.
Bought it open-box off Swappa, so had no Google receipt, but on a whim, opened a support issue (text) from my 6P, which worked fine. I was offered an exchange no-problem. I chose to send in my phone first and had the replacement in less than a week.
FWIW, I think my issue started when I flashed May update and charged it after using a QC 2.0 charger. I usually use a Qi charger and charge it overnight.
I had exactly the same, well outside the standard 1 year warranty. Used the online agent chat to explain the early shut off problem. They instantly suggested an RMA, I didn't have to beg or ask for a replacement. I Ended up getting a brand new phone in its retail box. I saw someone else in another thread say Google offered a full money refund as they didn't have a like for like replacement available. Well done Google!
I got a refurb.
That's awesome to hear. I think they're taking the bad press very seriously.
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
leondestiny said:
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
Click to expand...
Click to collapse
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Aridon said:
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Click to expand...
Click to collapse
so you have had it since launch ? meaning nearly 2 years or so?
i have mine since about a year now, i hope i wont experience the same issue.
the only thing i experienced was statusbar clock freezing on me sometimes.
and very slight graphical glitches within certain apps.
Colchiro said:
I got a refurb.
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Click to collapse
Me too. I have another 5 months with Nexus Protect.
Refurb came in today and what a total POS. Shuts off randomly from 30 seconds to 20 minutes. You can see the battery % getting all crazy from 93% to 73% to 83% then boom off. Going to call google tomorrow to let them know. Stupid thing died half a dozen times between setup and the apps finishing to download. They must have absolutely zero quality control over at their refurb center.
This will be my last Huwei device and my wife won't buy another LG product either. They really screwed the pooch on that device gen.
Giving me a full refund. Just have to send in both devices.
Mod please feel free to merge the two threads I looked on the first page and saw nothing when I posted.
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
kornklown69 said:
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
Click to expand...
Click to collapse
I love Google. They just took my word that I'd tried everything and couldn't sort it and sent a refurbished phone. It works perfectly and I love it! Now and then when you call you get the odd person who is hard to talk to but that is usually someone in an Indian call centre that doesn't really understand my problem. It took under a week for me. It can take up to two weeks but you should really get it within 5 working days.
I have the same horrible battery issue and am speaking to Google now. Do you think I should mention that I also have a cracked screen (but this is not why I am trying to get a replacement at all)? Or do you think I should say nothing and they wont have an issue still replacing it when I send it in?
EDIT: Nevermind, I mentioned it to the support person and assured him that it was not the reason for wanting a replacement and he said they cannot make the same exception anymore, but if I wanted, they could send me an advance refurb but then they'd bill me for the screen which would not be covered. He is having trouble telling me the screen cost though first...
Not sure if it's worth that for just a refurb at this point. POS phone. I told him I'll hold off for now.
I didn't opt for the "advanced" replacement (where they ship a phone first and charge my CC), yet they appeared to have shipped my refurb shortly after I shipped mine. I got my refurb about 3 business days after shipping mine and confirmation about 5 days after I had my phone that they had received my defective one. My refurb looked great (as did my defective phone)
Talked to support on chat and they took care of me (even though i didn't have a warranty and my phone is 2 years old) as a one time courtesy. Google customer service is pretty awesome! phone will be here within a few days. ?
google took care of me as well. my replacement will be in tomorrow. I have had my 6p since launch. only swapped out because of the obvious battery issue.
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
fabiocastilhos said:
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
Click to expand...
Click to collapse
3 business days
Sent from my Nexus 6P using Tapatalk