Hi everyone,
I had ZTE for 2 weeks when I went to the the rainforest in Australia. (Near Mission Beach) It was extremely hot there, they said it was a heat wave. When I last looked at the mercury thermometer it was about 42°C in the sun, It was extremely humid as well. So not really good conditions for any electronics or people I guess?
After 3 days my phone didn't do anything any more, it was completely charged in the morning 2 hours later it didn't do anything it wouldn't unlock screen's completely black.
Things I tried:
- Holding power for a minute.
- Charging it for a full day.
- Hooking it to my computer.
- Waiting a week.
It's completely unresponsive only the red dot appearers when I plug it in.
I contacted the seller and they only responded with:
hello,
sorry for the problem,may I know what is the problem on the phone more clearly? it can;t be turned on after charging?
the phone we sent you was the original one and has been tested before shipment.
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hello,
sorry, if the phone has been used, we will check it if it was new, then offer refund .
would you please just return us the phone for checking and replacement?
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Now my question is:
Are there stickers in the ZTE that indicate overheating or water damage or anything like that?
Or any other reason they could refuse me the warranty? Heat and humidity shouldn't be a reason for the phone to die right?
My Oneplus one also did from the heat here in Australia, and they only want to replace it not refund it. So I need to pay to send it back to them, then they send me a new one to Belgium so my family can sell there. Hopefully I will just get my money back for the ZTE because now I'm here with 2 unresponsive smartphones and loads of trouble with the warranty.
Thanks in advance!
Interesting question. I have a Nubia z7 mini, and recently I was in vegas for 1 week, and temperatures there were between 42 and 48 degrees everyday. Never had an issue with my phone. there is no sticker for heat damage. But there is for water damage, its under the cover.
To be honest I would not have mentioned heat to the seller, I would of said it just didnt turn on one day for no reason. unless you got it wet, there should be no issue getting a replacement or repair I doubt they will refund your money.
That is the one big down side of buying imported Chinese phones. The way I see it is once you own the phone your on your own. Dont expect great customer service or warranty cover once your money is handed over. If they offer to repair or replace I would just get the phone back to them asap even if it costs you shipping as you are lucky you have a seller that even replies to your emails!
Related
I've had my XDA for less than a month and just learned the lesson of *not* carrying it in a shirt pocket when it fell out into some pretty disgusting water.
Remarkably, in my drunken state, I retrieved it almost immediately, and, thinking "it's already wet through" just rinsed it under clean water to get the surface muck off.
More remarkably, having got it home and opened it up to clean out the muck and charged it up again, it still works *partially*. :?
While it's on the charger all is well. When I take it off the charger and switch off it manages to keep flashing it's signal indicator for several hours, then as soon as I switch it on and start any programme it dies - dead - hard reset - recover from cold boot - reconfigure all my settigs and reinstall all additional software. :x
This is a bit useless.
I suspect I've killed the battery by submerging the unit in mucky water, and in trying to clean it out I've voided the warranty.
I'm open to trying to replace parts so long as it doesn't need microsurgery, but where can I get a replacement battery from? Is it just the LiPolymer inside the back plate, or is there another within the main body (like the 'backup' battery on a desktop motherboard?).
Of course if a replacement unit is cheaper than the parts I'll go far that. Any luck anyone getting a £99 refurb model?
Maybe replying to your own post is bad etiquette, but does anybody care?
Things are getting worse. Now it dies as soon as I disconnect from mains power, so the battery isn't doing anything at all for it.
Obviously that 'guest' was me. (I am sure I had logged in!)
you know if that wasnt so tragic it would be funny !!
sorry... but I personally havent seen any sites that offer repairing or spare parts..
I know the warrenty is void... but you could still try contact O2 to see if they can sort you out... what cost though I dunno
soz...
Ian.
Thanks for your sympathy. That's the best I've had so far.
I tried drying it all out, and short of removing soldered parts I disassembled the thing into as many pieces as I could. I thought I'd got all the moisture out, but it still came up dead. :?
I took it to the Phones4U shop where I got it, and as soon as I mentioned water their immediate response was "beyond economical repair - you need to buy a new unit", so I went to the O2 shop and they wouldn't handle it because it came from a Phones4U shop - even though I was expecting to pay for the repair! :x
Back at home I messed with it some more, and (by luck) got it to the stage where verything worked - the OS, the installed software, the phone (including GPRS), ActiveSync - everything, until you unplugged the charger - then it died again.
So, armed with my newfound certainty that it was not "beyond economical repair" I marched back in to the Phones4U shop to ask them to send it away. I insisted on showing them everything working, to prove that it was just the battery or the power management chip that needed replacing, and spent 15 minutes going through the setup and demostrating (to the assistant who had never seen an XDA working before!), and then when I unplugged the power cord . . . it stayed on! :shock:
I didn't know whether to be pleased or embarrassed, but I left with a working phone.
I got home again and set up ActiveSync to restore everything I'd had previously, and then after about 10 hours the unit spontaneously did itself a hard reset (while sitting on the cradle!) and lost everything.
Off the power cord it stayed on, with the power meter reporting 100% in the battery, but after a few hours it died again, and only came back when the power cord was plugged in.
From this I work out that the battery is probably OK but that the power management chip is fritzed, OR there's still some moisture in there that shorts the 'hard reset' at unpredicatble times.
hmmm that’s ****ty :-|
I'm surprised O2 wouldn’t offer you a new phone at cost price or close to it (like for their employees)
the fact you bought it from phones4u shouldn’t matter since
A: Its an O2 Phone
B: O2 SIM..
Are O2 now trying to say that O2 aren't O2? lol
I'm sorry with or without a warranty I'd have kicked up the dirt in that shop...
your phone might have been £300 but your 'saving' another supposed £200 by using their O2 contract... and that O2 contract subsidises your O2 phone... so therefore the O2 shop still have some form of responsibility for it.
Try getting on to O2 via phone... get tech support and ask to speak to a supervisor... explain the problem and as if they offer such things...
I've heard of people having similar probs with other hardware... and the slight chance of mentioning a bad review on zdnet can influence someone with the power to please the customer... maybe it would work for you? (or something similar)
I guess you are one of the few that should have taken out the extortionate insurance *weak laugh*
is it possible your cradle is damp? Strange how it would work in the shop but not at home..... bit speculative I know but if you put it back in the cradle... the water might run down ... and each time you put it on you dampen the connections... prolly BS but its just a thought I had...
anyways when did you get it wet? maybe it just hasn’t dried out fully yet... and your effort to at least get some of it working is that proof...
:?
I feel your pain.
Ian.
What about contents insurance, some policies have "contents away from home" cover for loss, theft & accidental damage usually up to £1000 per individual item.
Most people who are tricked into getting mobile phone insurance dont realise this. If you have this you could make a claim, there might by an excess of £50 but its a damn sight cheaper than a new (even on contract phone) All you'd need is a written statement/letter from the phone shop that said it was beyond reasonable repair, and your insurance company should pay up for a new phone (without contract) e.g. full price.
As you already have a contract (presumably)
You could always then sell the damaged handset on ebay, or to some of the clever chaps on here... explaining the problems, you never know someone might find it useful even in its current state!
the fact you bought it from phones4u shouldn’t matter since
A: Its an O2 Phone
B: O2 SIM..
Are O2 now trying to say that O2 aren't O2? lol
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Phones-4-U and O2. Hmmm, let me think, yes, they're different. O2 are O2. Phones-4-U are not O2.
You really have no idea what you're talking about, do you? Call O2 yourself, then see who LOLs.
Try getting on to O2 via phone... get tech support and ask to speak to a supervisor... explain the problem and as if they offer such things...
I've heard of people having similar probs with other hardware... and the slight chance of mentioning a bad review on zdnet can influence someone with the power to please the customer... maybe it would work for you? (or something similar)
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You're a self-important ****wit. Tell you what. Why don't you call them and pretend to be in this situation? It'd be interesting to hear what you come back with.
Tulaine - put the unit in the airing cupboard with a packet of silica gel for a day or two. Don't place it too close to any heat sources, warm air should be sufficient. If that does not work then it's ****ed. Sorry mate.
Bad luck, by the way.
Hey Anon, that's some great slander you built up there... did it take you ALL week to get it together? God all that hard work and most people will think you still had to take breaks to go to school!
Phones4U aren't O2.. But whom may I ask did they get the phone from? I'm sure HTC wouldn’t give you a thousand O2 branded phones just because you asked for them, I think O2 might have something to say about that.
You're a self-important ****wit. Tell you what. Why don't you call them and pretend to be in this situation? It'd be interesting to hear what you come back with.
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Actually I've had many problems with O2, they are a HOPELESS company.
But all companies need one thing, and that’s popularity. Last time I looked that never grows on trees and I know through experience that moaning even politely gets you everywhere. By the looks of your comment Anon, I'm not so sure you know what polite means so it wouldn’t surprise me that you've never got anywhere.
As far as the self-importance goes Anon, I have rights and I use them. By the looks of your comments you don’t deserve them.
And in all honesty, he did do as you suggested.... only a week ago. Sorry you were a little late in replying, maybe you should stop typing so much drivel and you might be in time for the next response
Sleep well Anon, the sheep will always be there for you.
(\).
Be nice (Dammit!)
Hey folks....
I really must insist we all remain nice to one-another here. There's already so much shouting and cursing out there. Every day people die of starvation, or as victims of awful wars. A larger and larger part of the global pie is eaten by fewer and fewer people. So your silly conflict over how to get or not get phones fixed really isn't something to get worked up over. Save it for something big...
Hi, I'm wondering if anyone has experience with t-mobile phone repairs.
I seem to have fried the battery circuitry in the phone. I was playing with my phone and noticed it stopped charging when I plug it into the computer. So I turned it off, plugged it into a wall charger, nothing. Then I tried swapping batteries. When I try to turn on the phone, i get an empty battery sign(even with a 80% full battery). So now I got a phone as useful as a brick.
I bought it in August, so it's still under warranty, think t-mobile will fix it? My main problem is that I also have a crack on my screen and I once dropped it in water(then dried with rice), neither problem has killed the phone and it has been working for months since the last adventure. I'm afraid that a cracked screen and/or a tripped wetness sensor will make it look like that's what killed the phone, even though it just died on own
What is the best way to proceed? Should I go to a brick&mortar store? Should I do this online? Try VISA's extended warranty? If they make me pay for a replacement phone, how much is that usually?
Might have 2 fork up 115 situation not sounding to good my boy but I sent in vibe that said att on start up an got away
Sent from my SGH-T959 using XDA Premium App
Double srry
repair
the best thing for you to do is look on craigslist for a used one you can buy off someone or ebay. once that sensor has turned color and it is evidence that it got wet, all warranty coverage is null and void. don't waste your time with them. as for the store, they don't handle warranty issues.
So there is nope in them giving me a deal on a refurb vibrant[4G]? I'm on prepaid, so no incentive for them I guess.
I really like my vibrant, sad to have it finally die after all these near-death experiences
Working perfectly yesterday, dead this morning - I received it *exactly* 4 months ago. Put in on to charge last night and the green light was showing as normal this morning, but when I went to use it, well... Nothing. Tried all the usual: battery pull, other battery, connect to computer, get into recovery, jig, etc, etc..nothing apart from a stubbornly dead phone. After speaking to the retailer and to Samsung CS, I dropped it off at a service centre (thankfully there is a small one a mile up the road from where I live). It's on stock ICS but rooted and obviously I couldn't, erm let's say "tidy things up" so fingers crossed that it can be revived without them finding out
I am bit miffed right now to be honest (to put it nicely) as I have never had a phone die on me in the last 15 years. I did keep my S2 though so at least I have a phone to use in the meantime!
Hope my S3 won't do that to me.
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unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
Hi all, overnight my phone is dead. Did with it during night. I can not start it, I can not do anything with it. It is only 4 and some day after purchase. What is going on?
da.trute said:
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
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Yeah, I'm *really* hoping it's properly dead... It's most definitely not the battery itself, at least that would have been easy to sort out!
I'm going to pitch in with a last resort tip that I have seen reported to work rarely, and is used also on hard drives.
Seal in plastic bag and in the freezer overnight, sounds ludicrous but always worth a try as a last ditch attempt for those without warranty!
Bought mine 2 weeks ago. Exactly 1 week later woke up stuck to the initial samsung galaxy sIII letters and nothing i'd do would make it past that. Had not rooted or done anything to the phone so i didn't even try anything, went to the store and got it replaced. It did reboot randomly a couple of time during that week.
In the store, they were the very definition of assholes about it, not peacefull at all and i was fully expecting it. They said they were doing me a favor by replacing it (i do know otherwise, according to the law they must replace it within 15-30 days of purchase, even if there's no reason), didn't want to replace the battery or the back cover. I agreed to stay with the back cover because acording to them "was scatched", although i swear to the best of my abilities i could not see anything but a very smooth surface on the back cover, so whatever. I did not agree to not having the battery replaced though. I asked the dude if he could prove my phone wasn't malfunctioning because of the battery and since he couldn't, he had no choice but to replace it after a few phone calls.
This was on a fnac store in Portugal, to whoever knows it. This is the same store that agreed to reimburse my money if i needed to return a laptop when i was buying it but lied to my face telling me they said nothing of the sort when i was actually returning it making me take credit in their stores instead for a value of about 1000 euros. I managed to get my money back through trading credits for money to friends who needed to buy stuff over 1 year but it says a lot about how much of a scumbag they can be.
The only reason i went to them is because they were the only store around on boat with the 30% discount campaign samsung did recently and i took the chance to get the phone 30% cheaper.
Nothing wrong with my new unit ever since.
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
Samsung have certified repair centres. Try to find one and take it down.. Apple make you book it in for an appointment anyway so turnaround time is very similar.. I believe samsung service centres could be 1-2 week turnaround usually.. They are usually Ok seen as they may replace your mb or whole unit at a pinch.. Just take photos of your phone to show you have now scratches ect.. If you don't mind the £50 just take the plunge and go with your ins
Sent from my GT-I9300 using xda premium
chrisgeller said:
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
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If you got it on contract your network provider will repair free of charge mine took a week from sending off to getting it back
What's more it came back with 32gb instead of the 16gb storage it originally had
Sent from my GT-I9300 using Tapatalk 2
Hi guys,
Thanks for the replies.
There's two Samsung repair centres close to me, and their reviews are absolutely terrible.
https://plus.google.com/102468586632805363693/about?hl=en
and
http://www.yell.com/b/CrC+(London)+Ltd-Mobile+Phone+Repairs+and+Services-london-E148PX-7342356/
So I'll be avoiding those with a bargepole.
I didn't buy my phone on a contract.
At least with Apple I could turn up to an appointment and be pretty confident I'd leave with a working phone. I loved my S3 but I must say in this case I'm jealous of my smug iPhone owning friends. I don't really have a good option here.
I guess to come back to my original question - has any actually returned their phone to Samsung e.g by post? I've no idea how well that tends to work. If that had good feedback I'd consider that.
I've had my ultra z for a little over a month, love it.....until now. The touchscreen is not responsive on about 90% of the screen, and the other 10% it is iffy. It is unusable now. I bought the phone directly from the sony store in canada, called sony they told me to do a software update using pc companion, which I did, it didn't work. Now I have to send the phone in to "be evaluated" which could take upto 14 business days!!!! No loaner phones are given, so basically I have to scrounge to find a replacement for the next few weeks. I'm posting here to see if 1) anyone else has had this problem and fixed it, and 2) any input on dealing with the service people at sony
The phone has no physical damage, I have never dropped it or hit it against anything, been very careful with it. I didn't put a protector on it. I have cleaned it with water and a microfibre cloth. When I touch the screen it clearly doesn't feel as smooth in all areas, and I am guessing that maybe the oleophobic coating has worn off a bit, and that somehow has affected the touchscreen responsiveness? I can't think of anything else.
fissure said:
I can't think of anything else.
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1) No issue with screen. Was charging and discharging issue.
2) As of this Friday it will be 6 weeks for me. . . 6 weeks without my Ultra!!
hamdogg said:
1) No issue with screen. Was charging and discharging issue.
2) As of this Friday it will be 6 weeks for me. . . 6 weeks without my Ultra!!
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6 weeks is quite a bit of time.
Update on my ultra, now it has ZERO responiveness. It is basically a brick. Can't get past the lock screen. This is f'in ridiculous. And on top of things, Sony wants me to pay for the purolator to ship it to them, what a bunch of B.S.
NEVER getting a sony phone EVER again. Should've gone with the Note3 ugh.
fissure said:
6 weeks is quite a bit of time.
Update on my ultra, now it has ZERO responiveness. It is basically a brick. Can't get past the lock screen. This is f'in ridiculous. And on top of things, Sony wants me to pay for the purolator to ship it to them, what a bunch of B.S.
NEVER getting a sony phone EVER again. Should've gone with the Note3 ugh.
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So let me get this straight.
You bought it from the Sony store. You returned it to the same store, and they want to charge you for shipping?
Refuse. Simple! Don't pay it. You have 1 year limited warantee. You don't need to pay for anything (unless its user fault) which upon testing they would be able to determine that...
Refuse to pay. Its the stores responsibility. They would then be compensated by Sony corp. HQ
hamdogg said:
So let me get this straight.
You bought it from the Sony store. You returned it to the same store, and they want to charge you for shipping?
Refuse. Simple! Don't pay it. You have 1 year limited warantee. You don't need to pay for anything (unless its user fault) which upon testing they would be able to determine that...
Refuse to pay. Its the stores responsibility. They would then be compensated by Sony corp. HQ
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No I haven't yet returned it. I was mistaken about the shipping; Sony emailed me a purolator label for shipping, so it won't cost me to ship it. However, a phone that is 45 days old shouldn't have a dead touchscreen given that the phone hasn't suffered any damage. In addition, I don't give a **** that I'm 15 days over the 30 day store warranty, they should simply exchange the phone, this is absolutely ridiculous. I conveyed that today to Sony and am expecting a manager to call me back within 1-2 business days, we'll see what happens but I don't expect much given the level of customer service so far.