So, I sent in my s4 for repair to the repair center in Texas and it seems to have been reviewed. I was told before to send it to them from the Verizon store because I noticed a bubble probably the size of a sesame seed (or smaller) at the top left of the screen. The representative at verizon said that it was most likely a defect in the pixels and to send it in to be looked at. So I did that and sent it in about a week ago and they have put on the repair status Screen / Display / LCD / Touch Panel / LED / LCD Discoloration HPZ31 and they have attached a price of $200 to repair it! I most definitely won't pay this price, if this issue won't cause any long term damage in the future, because it is such a small dot that you can barely see and would not be worth the cost.
I was told that this issue should be covered by the warranty, however because it shouldn't have been caused by physical damage. I have not damaged my phone at all (only accidentally dropped the phone once when it fell out of my pocket on my driveway and the screen wasn't damaged at all or the phone itself.) My phone has always been protected by a case and screen protector btw. So, would there be any way to get this issue repaired without being charged? I haven't called Samsung yet, but plan on calling them tomorrow. Any advice or help will be greatly appreciated and thank you for your time and patience!
If it's that small an issue I don't think I would worry about it imho. Of course now that you know it's there it probably bugs you a bit, lol. Is it worth 200 bucks to stop it from bugging you. Does it interfere with the color display at all, like when the phone is being used is it more visible or is that the only time it is visible. ??
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A drunken night resulted in a cracked Streak glass. Just the glass, not the screen. So the phone is completely usable. The crack is about 3 inches long and very slight. It is hardly discernible
Service center folks told me I gotta pay some money(about $90) and they will replace the phone. But, I don't want a new phone and I don't want to pay any money. My phone is in warranty.
I am in a dilemma: I can brick my phone or induce some software defect and give it to them so they will have to replace the phone for free. I am pretty sure they wont be able to figure put that I have done it intentionally. The technicians over here in India are pretty dumb*. But this is unethical. I don't know what to do.
Also, how long can I use the phone in this condition without any further damage?
I request the wisdom of the humble streak users around here.
*I know they are dumb because when I bought my streak, its accelerometer was not working; a hardware defect. When i took it to the service center, the technician did not even try fastboot. They did a factory reset from the Setting Menu, gave me the phone and told me that it is fixed. I was like, it still is not working you dumb ****. Then they replaced the handset.
Pay the $90 or just buy a screen on ebay and fit it yourself voiding the warranty.
I.Chaos said:
A drunken night resulted in a cracked Streak glass. Just the glass, not the screen. So the phone is completely usable. The crack is about 3 inches long and very slight. It is hardly discernible
Service center folks told me I gotta pay some money(about $90) and they will replace the phone. But, I don't want a new phone and I don't want to pay any money. My phone is in warranty.
I am in a dilemma: I can brick my phone or induce some software defect and give it to them so they will have to replace the phone for free. I am pretty sure they wont be able to figure put that I have done it intentionally. The technicians over here in India are pretty dumb*. But this is unethical. I don't know what to do.
Also, how long can I use the phone in this condition without any further damage?
I request the wisdom of the humble streak users around here.
*I know they are dumb because when I bought my streak, its accelerometer was not working; a hardware defect. When i took it to the service center, the technician did not even try fastboot. They did a factory reset from the Setting Menu, gave me the phone and told me that it is fixed. I was like, it still is not working you dumb ****. Then they replaced the handset.
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Once you send it in, and they see the cracked screen, if they have any sense, they won't replace it and will declare it user abuse, send it back to you... at least that's what would happen on this side of the ocean... if you have ethical issues with doing that then do as InsertNameHere said and buy a new glass/lcd, because it will eventually start to bleed and moisture seep in through the crack
Pay someone from the guys there 10 dollars , and he will brick it for you, then after you get the get the Dell back, pay him another 10 so you will be safe for next time.
Sent from my Dell Streak using Tapatalk
Guys, thanks for your inputs!
@cdzo72
They actually told me that they will give me a new phone if I pay the $90 (4500 rupees actually). And I did not know that the screen will start leaking and that moisture will seep in. So before they change their minds and before my screen takes further damage I have decided to get my phone replaced next month .
Thanks to all of you again!
I bought a galaxy s2 recently and the screen fails to register my touches suddenly.
Here the weird part, the screen is able to display everything perfectly.. but half of the screen doesnt register my touches.. left side not working, but right side is working..
so decided to send my phone for warranty and after a month, the distributor said that the LCD Socket is faulty due to the phone is pressed too hard.. they say it needs to replace the whole LCD Screen..
Is it possible to replace the LCD Socket only?
Why would you risk attempting to fix it yourself & voiding your warranty when you can get it fixed for nothing/properly under warranty ?
They are charging me myr700 for replacing the Lcd screen.. how is posible to damage the socket where the Lcd screen is perfectly fine? (no cracks no scratches no dents)
By right they should replace it for me without paying anything right?
Ahhhh. They're charging you. OK. I don't know what the warranty covers in your country or what your rights are with regard to same.
I know in Australia if my screen started to die like that after a month Samsung would be paying to replace the screen/the phone. At worst I'd end up paying postage to send the phone in to them.
It might well be worth your while/cheaper replacing it yourself in that case. Not sure if it's possible to replace just the socket, you may have to replace the whole screen. Plenty of tutorials to show you how to do this online, and you can get the screens from a plenty of places online as well (eBay might be a good start).
Thanks for the suggestion..
I searched internet for the i9100 LCD Socket but no results found.. I guess I have to replace the whole LCD Screen already.. ebay selling them around myr600+ also.. So is it better to DIY or pay a little bit more and letting the professionals to do it?
There are some doubts that I would love to ask you.. I always place the phone inside my jean's pocket and they said the pressure of jean's is high enough to cause damage to the phone's internals. Is that true? The jeans Im wearing is not very tight either..
I guess whether worth saving MYR 100 is worth it or not depends on how technically adept you are, I.E, do you think you can swap the screen out successfully based on having a look at the video tutorials that show you how to do it ? If you're in any doubt, you'd probably want to have it done professionally. I cracked the screen of my Nokia N958GB about two weeks after I got it a few yrs ago, ended up having it done professionally as the saving if I did it myself would have been similar to your situation now (I would have saved maybe $50-$60 AUD). I'm just not dexterous enough to do a job like that perfectly
I keep my SGS2 in my front jeans pocket when I wear them & haven't had a problem, tho I do have a fake leather flip case. I'd be surprised if the pressure from having them in a not tight jeans pocket would be enough to damage the phone, unless you put pressure on the phone while it was in your pocket maybe ?
Sounds like they're trying to weasel their way out of repairing it under warranty to me, but the problem is (which other people have found on here over the past few mths I've been visiting here) trying to prove that they should repair it under warranty which would probably cost you as much/more than the repair is worth to have an 'expert' (someone who works with small electronics) examine your phone & who is prepared to issue a report or similar saying it's definitely a fault with the phone & wasn't caused by you.
Tricky situation you're in man Maybe contact a consumer organisation in your country and ask for advice if they still refuse to repair it under warranty ?
Hope you get it sorted under warranty.
aqblood said:
Thanks for the suggestion..
I searched internet for the i9100 LCD Socket but no results found.. I guess I have to replace the whole LCD Screen already.. ebay selling them around myr600+ also.. So is it better to DIY or pay a little bit more and letting the professionals to do it?
There are some doubts that I would love to ask you.. I always place the phone inside my jean's pocket and they said the pressure of jean's is high enough to cause damage to the phone's internals. Is that true? The jeans Im wearing is not very tight either..
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Alright, thanks a lot for the information. I think I better let them repair the phone because if I repair the phone myself, its pretty risky and i might even damage the phone further.
I will try to discuss/talk to the distributor and try to solve this under warranty. tqvm. appreciate that.
No probs Good luck with it. Let us know how you get on.
aqblood said:
Alright, thanks a lot for the information. I think I better let them repair the phone because if I repair the phone myself, its pretty risky and i might even damage the phone further.
I will try to discuss/talk to the distributor and try to solve this under warranty. tqvm. appreciate that.
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I just recently purchased a Samsung Galaxy S2 from eBay, the seller stated that the LCD screen was "very dark" and not quite working right. When I received the phone it was far more then "very dark", half of the screen looks as if the LCD is leaking out or has been broken? The digitizer is mint and works and the phone its self is in AMAZING shape. NO scratches or chips or anything. It honestly looks brand new. I even tested the battery for usage and its showing up that this battery IS indeed brand new. Like I said it is mint so there is no possible way this phone was dropped. My first guess was a ROM issue, but I just noticed you can see the screen defect without the phone even being turned on. So what I am thinking is water damage. I read all over online about people having problems with there screens going black, this might also be the case. If it is water damage, does anyone know EXACT locations of indicators on the phone? I looked in the battery compartment and found nothing what so ever. I want to sell this thing today, (just received it in the mail) I need the cash so I was hoping someone would be able to point me in the right direction?? I uploaded photos below, the second one is with the phone turned off, the reflection is from my computer. For reference, it is the Samsung Galaxy SII 19100, with Bell Canada. Thanks in advanced!
I'm no expert but does not look like something you can fix yourself I'm afraid.
Send it back I say.
Sent from my GT-N7000 using XDA App
send it back to whoever sold it
you kinda got scammed there, imho
See Im trying to figure out if the LCD was broken by physical damage or if this has happened before to people, because if its a manufacturing issue I can just send it back to Samsung and they will fix it no problem as long as this was caused on their part. If it WAS broken by the ebay seller, I might be better off buying a new lcd and installing it myself. I only paid $200CAD so it would be worth keeping if all thats wrong is the LCD. But like I said I would rather Samsung do it, lol its free.
Galaxy19000M said:
See Im trying to figure out if the LCD was broken by physical damage or if this has happened before to people, because if its a manufacturing issue I can just send it back to Samsung and they will fix it no problem as long as this was caused on their part. If it WAS broken by the ebay seller, I might be better off buying a new lcd and installing it myself. I only paid $200CAD so it would be worth keeping if all thats wrong is the LCD. But like I said I would rather Samsung do it, lol its free.
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Scratch that, the LCD is almost $200. Not worth buying and fixing. But does anyone know if this could be classified as a manufacturing issue? I can just send it in if it is?
anybody at all?? I just want to confirm that this could be a manufacturing issue, theres no water damage and the screen is not cracked from a drop any ideas would be awesome. I might just try to send it in to Samsung just to see what happens.
I work for Bell Canada, got this phone a week ago today. A couple of days ago, I was leaning over the toilet to clean it, and my cat jumped onto the counter, sending my BRAND NEW G5 into the toilet bowl (Sigh). Everything on the phone works except the LCD screen (LED works, sound, vibration etc) Opened the phone and took everything part (This phone looks amazing and really easy to repair) and put the motherboard in rice, along with the screen.
The water damage indicators on the battery and in the phone did NOT go off. So here are a couple of questions.
-If the water damage indicators didn't go off, could I say that the phone is defective and send it off without them noticing? Made sure to get all of the water out of the phone,
- The phone was working for 3+ hours after the fall, the only part of the phone that got wet the most, was the backside of the case
- Maybe it was a coincidence that the LCD stopped working after 3 hours? Maybe it was actually defective since no indicators went off, indicating water damage?
The phone was bought outright, I would be pretty upset if they couldn't fix it, or worse if I would do the repair myself, if they knew it was water damaged, Bought a new screen to only have it not work anymore.
Would very much appreciate answers!
Using my G4 for now that I bought a month before the G5 was announced lol.
I hate to say it, but a lot of OEMs (mobile and otherwise) use other indicators to tell if the device has been repaired/disassembled. Usually it's a sticker, but they can get creative with it. You could always try, but I cant guarantee that they won't be able to tell.
BTW, this is something you might want to be careful asking; people can get kind of picky about it since it is a bit fraudulent and, in essence, your fault.
Just Replace the Screen
LG is known for having much more inexpensive replacement parts than their competitors as well as being much easier to repiar yourself. youtu.be/SyP_cEpp2Zo
Looking at my problem, does it sound like it is the screen 199%???
If you work for carrier, you should know the question to your answer.
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
darkphoenix2012 said:
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
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Where did you buy the phone from? Did they really try to charge you nearly $5000 for the phone?
I've gone through Asus RMA over the years, maybe the particular repair centre closest to me happens to be great but I've never had major issues with them. A laptop repaired in under 2 weeks, handful of motherboards, most of the time free or reasonably priced. If the device was under warranty they just accepted it. Never had to pay shipping though since its not too far from me.
If the screen is just defective then it should be covered by warranty as that would be a manufacturer caused issue. Your total cost should be whatever it costs to ship to the repair centre, and thats it.
let us know how the saga plays out! Good luck!
Yes they did try to charge me 5k for it, and I ended up paying around 600 dollars in overdrafts and returned payment fees for all of my bills. My bank said it's Asus's fault, and guess what Asus said? "Our system doesn't make mistakes, it's a problem with your bank."
I've had absolutely dreadful results in the past with their turnaround time, and they've sent back a GPU and motherboard that were "fixed" but not really. I'm predicting to be told I have to pay around 500 to have it replaced somehow. And to be honest I may be done with them as a company for life, I've had about all I can stand at this point.
Which country are you in? They should fix it for free under warranty.
Just a quick update, it took them this long to get back to me. I received two extremely low resolution pictures showing very tiny surface scratches to the frame and the glass on the top left corner which would be from car keys.
Apparently that voids warranty and they want a suspicious $500 even to replace the entire OLED and glass assembly. As I expected a crock of BS from this company I'm not entirely surprised. What a joke though, $500 for an undamaged screen? Who's their drug dealer?
darkphoenix2012 said:
Just a quick update, it took them this long to get back to me. I received two extremely low resolution pictures showing very tiny surface scratches to the frame and the glass on the top left corner which would be from car keys.
Apparently that voids warranty and they want a suspicious $500 even to replace the entire OLED and glass assembly. As I expected a crock of BS from this company I'm not entirely surprised. What a joke though, $500 for an undamaged screen? Who's their drug dealer?
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Unfortunately I had to deal with a similar issue with HTC for a defective camera module. Factory defect. If it comes broken from the factory its on them to replace of fix it. Legally. The warranty is an agreement IE a contract. Even the 90 day warranties.
I had to threaten and start the process of a lawsuit, and of company no company like that would want to lawyer up for such a small sum. The next day I got a reply from them saying they would cover everything, and I eventually got my phone fixed.
Ive had a similar issues like that with Corsair and Gigabyte. It happens all the time. No one wants to take responsibility for anything, and sometimes you gotta force em haha.
After previous experiences, they're not going to budge. They don't even have this phone in their system to FILE for an RMA, that took an hour phone call to begin with. I'm just never going to buy from them again, they're ****ing garbage when it comes to treating their customers right. I never got the $600 plus dollars in overdrafts out of them for their system charging me repeatedly for the order either, even after my bank concluded it WAS their fault.
I will however be throwing my story up on every social media post of their for the rest of 2019.
darkphoenix2012 said:
After previous experiences, they're not going to budge. They don't even have this phone in their system to FILE for an RMA, that took an hour phone call to begin with. I'm just never going to buy from them again, they're ****ing garbage when it comes to treating their customers right. I never got the $600 plus dollars in overdrafts out of them for their system charging me repeatedly for the order either, even after my bank concluded it WAS their fault.
I will however be throwing my story up on every social media post of their for the rest of 2019.
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If someone is proven to owe you money you have legal precedent to collect it. They know this. They also know a lot of people wont go through the hassle of trying to collect their money. So does LG, HTC, Samsung, OnePlus, etc and they will all try to hold on to that money if possible. Usually thats as simple as not responding to the customer. Its easy when you dont have a storefront. Only really Apple does (AFAIK), which makes it easier to argue with them and get what you should be getting.
Feel free to **** talk them for the year, but personally I feel like one post in an easy to see place is good enough. May as well put that extra effort tightening the vice on them. its not impossible. And its yours.
I hope everything works out for you bro, best of luck!
darkphoenix2012 said:
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
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Hi there, got the same. Pulled out of pocket - black screen (later started to blink and bootloop)
so, as i recall i've seen a "scratch" nearby the left airtrigger area. later on i couldn't find it so i just forgot about it (thought when i'm going to put on some glass protection i wount be able to see it at all)
but, it appears that "scratch" was an amoled matrix crack... because when it all went black and then white - i can clearly see that crack is in this area. the phone itself is undamaged, not a single scratch, and there is NO WAY i could apply such a pressure to pass through glass and damage te amoled (seen JerryRig bend test?)
so far waiting for the shop to answer about would they exchange phone or not -_-
idk, at last - when a phone is designed to have a pressure applied (airtriggers) how come it cracks?....