Phone bump causing power off? - Verizon Samsung Galaxy Note II

Well my awesome sauce with the note 2 seems to be doing downhill... I LOVE my phone... then all of a sudden yesterday I had it sitting on the arm rest of my recliner.... I accidentally knocked it off on to the hardwood floor and it must have hit just right as it cracked the screen. The phone still functioned fine, but the screen was cracked. I took it to a local cell phone repair shop to have the screen replaced. When they put it back together it wouldn't boot... well then after replacing a button, it booted and they thought that was it. Well after it booted I made a call, and as I set the phone down, I noticed it turned off. So after a couple of more boots and confirmations that tapping it at the top of the device did this, I got a charger. Well with the charger plugged in it does the same thing, which tells me it's not a battery connection as google searching would lead me to believe. Please tell me someone knows something to try and fix this? Should I just cut my losses and buy a used device? I see beans has his on swappa and it's making me consider coming up with the money to do that. Thanks for any input/advice!!!!
Michael

Damn! They're supposed to test it out after they replace the screen and give it back to you. These screen replacements are very sensitive and you have to really use caution when messing with them. I've never heard of this but do you have a case on it or around it at the moment? sorry man. Have you discovered anything else?

Well after he spent some time with my phone last night, he said he thinks he found a loose cable. I picked it up today and it hasn't shut off yet. The screen looks beautiful by the way. Back to playing around with Trents Rom!

mdbowman said:
Well after he spent some time with my phone last night, he said he thinks he found a loose cable. I picked it up today and it hasn't shut off yet. The screen looks beautiful by the way. Back to playing around with Trents Rom!
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Glad the store solved that out. I've had a similar thing if I tap my phone on a table around the camera area it just shuts off as well. Only solution I've found is using the massive case from the 9300mah zero Lemon battery. Adds a sought bit of bulk
Sent from my SCH-I605 using Tapatalk

This is why a ZAGG and good case are worth every penny

Related

The Eris is INDISTRUCTABLE

On friday my eris got ran over by a car. Although the screen is all cracked up the phone works perfectly. All aspects of the screen works. I am shocked that the phone worked. Thank goodness for insurance. My replacement will be here tomorrow. Just praying that it will not come with the 1.49 boot so I can root. If all else fails then I will switch phones with my wife.
Best phone for the money!
lol! That's crazy >.<
Hell I had to drop my leaked eris about 50+times before the trackball even began sticking to the left. Even then it was still running fine, well until it wouldn't recognize a charger, then I got it replaced for a new phone that I rooted right away lol.
im rather clumsy and i use my phone ALL the time. the thing hasnt had a problem not even a tiny scratch on the screen. the thing is like hurcules or like a god. there is a reason they named it after the god of jealusy
i drop it all the time, no harm done save for a few scratches and dents...
a couple nights ago i actually dropped it from pretty high up into some... alcoholic beverage that was spilled on the floor. totally shattered... battery went one way, cover the other. the volume buttons actually came OFF the battery cover.
i picked all the parts right then and set them on a table. the next morning? put it together, works good as new!
Got the replacement today but my dumb luck got hboot 1.49 hboot on so hard for me to get root

water damage

Last night i was out, and well basically my phone isnt working and im 90% sure its water damage now, the screen has little white bits round the end, whats the best way to get it working again, because it wont turn on :/
sell it on ebay for parts and buy another one.
pcdocta said:
sell it on ebay for parts and buy another one.
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I concur.
My girlfriend knocked her phone off the counter into the toilet when she was sick (needless to say phone had some chunks on it as well). It was game over. luckily in US we are able to insure it and we are now getting a new one for the one time "low cost" of $125. 125 is better than a full retail, thats for sure. I made her call AT&T before just to see if we could weasel a SII on early upgrade, no dice.
Moral: Insurance ftw
First suck all the beer out of it! Want not waste not!
Assimilated via WinBorg 4G
Best thing to do would have been to take out the battery/sim/sdcard and put in dry rice immediately, then leave overnight. Might not be too late either, but def should have done that right away. Right after I got my Captivate I got really drunk and accidentally soaked it, I didnt even realize it had gotten so wet until I woke up the next morning and tried to turn it on. It even tried to boot, showing the Samsung screen briefly then immediately turning off. Taking the battery door off there was water drops inside. After about 18 hours in rice I was soooo surprised that it booted right up and I havent had a problem out of it to this day!! I still use it all the time.
CaelanT said:
First suck all the beer out of it! Want not waste not!
Assimilated via WinBorg 4G
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It wasnt even beer, it was just raining loads so it got soaked in my pocket
Thanks for the advice guys, i put it in dry rice so we'll see how that goes *fingers crossed*
So i have put it in dry rice, and well it booted up but the touch screen was unresponsive, and so was the fingerprint sensor leaving me with no way to actually use any of the phones features, i think there is a tiny bit of water left so im going to stick it in rice a bit longer but try and get the screen repaired if that doesnt help,
Is there anyway i can access the stuff on my phone using the usb connection maybe?
Sorry to hear about your phone. My son got pushed into a swimming pool with his Atrix in his pocket. It is fully functional today.
What we did.
Rice and a warm spot. Not for hours... It took a whole week before everything straightened out. There was an issue with the sim and sd card readers, but nothing an emery board didn't fix.
First mistake, you turned (tried to) it on. Second mistake...........you turned it on too soon after putting it in rice.
One day in dry rice is not enough. If you read guides about water damage you will see that you really should have the phone in dry ice for 5 days. Never ever plug it into the charger or turn it on before you do this. Only takes one wee drop of liquid to short something out.
Next, you should strip the phone down and clean everything internally to make sure you will not suffer from oxidation and corrosion in the future. Many phones will work after being in dry rice, only to succumb to corrosion after a few weeks or months because all the connectors inside became oxidized.
In short, water damage is horrible, but there are many guides on the internet specific to this outside of XDA which can help you. The iPhone water damage guides are especially useful, even though the hardware is different. The concept is exactly the same.
First rule is always do not attempt to turn the phone on, and do not plug into a charger.
malfuncion said:
I concur.
My girlfriend knocked her phone off the counter into the toilet when she was sick (needless to say phone had some chunks on it as well). It was game over. luckily in US we are able to insure it and we are now getting a new one for the one time "low cost" of $125. 125 is better than a full retail, thats for sure. I made her call AT&T before just to see if we could weasel a SII on early upgrade, no dice.
Moral: Insurance ftw
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Click to collapse
SII isin't an upgrade.
Thanks caelan, cant change what i've done now, so maybe ive ruined my phone my turning it on multiple times, ive left it in the dry rice which im gooing to do for the rest of the week and if it isnt then working im going to take it to repair shop, thanks for all your guys help.
King_MSD said:
Thanks caelan, cant change what i've done now, so maybe ive ruined my phone my turning it on multiple times, ive left it in the dry rice which im gooing to do for the rest of the week and if it isnt then working im going to take it to repair shop, thanks for all your guys help.
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Hope this helps, the phone that I mentioned, was turned on immediately after getting wet. His girlfriend was the smart one and pulled the battery for him.
We sat it in the rice and checked it every day by turning it on. (I am in no way recommending this btw, simply reporting an experience.). Each day it seems like it got better and better. The last two days everything was working, but there was still evidence of moisture on the screen. So we baked it for a few extra days. I did have an advantage over you. The outside temp was 100 plus and I sat his, in that bag of rice, on the hood of a red car everyday for most of the afternoon. It will most likely take longer with a cooler temp to work with.
We may have been 'lucky'. But this is so you know that there is a great chance that everything will be fine.
well, an update on my girlfriend's PUKE phone:
The day I posted that was I think thursday, we let is sit all thursday- friday- saturday. On sunday (around noon) she couldnt handle the Nokia 3360 any longer. When she left for her "mani/pedi", I sat down with the poor phone. After a little cleaning of contacts and such I was able to get it to boot and come up. When she got home it was up and going. She was thrilled and I got a "reward".
She used it all Sunday and today until the insurance joint came in. The only thing that didnt totally dry was the screen. It looked like pure hell, but worked. She said anythign was etter than the old green screen nokia
PS- she had tried to turn it on friday and got a "Modem Failed to Initialize: Starting RSD". Sunday it worked fine.
i dropped my phone in the toilet. managed to take it out. it was still in the power on state. removed battery asap! whats next?? shall i get it some heat, hair drier or bulb ?? how many day do i need to keep this phone in the rice? also im not an expert in disassembling!!! any suggestions?
I've heard up to a week but a couple days will probably work. I would probably just use a can of compressed air. Hair dryers can create enough heat to loosen the adhesive for screens on phones. Maybe place it near a vent or put it on a window sill with sunlight?
njarun said:
i dropped my phone in the toilet. managed to take it out. it was still in the power on state. removed battery asap! whats next?? shall i get it some heat, hair drier or bulb ?? how many day do i need to keep this phone in the rice? also im not an expert in disassembling!!! any suggestions?
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SGSIII took a 2ft. fall, and now is NLW. TWO FEET! Can anything be done?

Dropped from my night stand to the floor. Even has a case on it. Will no longer turn back on, tried everything possible. I'm a little confused, I know the phone wasn't made from the greatest material, but this is a little ridiculous. I pre-ordered it for $750 a couple weeks before release, I can't accept that my investment is ruined from a very minor accident.
Probably a long shot, but can anybody think of what could have possibly happened inside the phone that could cause this non-operation? Perhaps something came loose or just broke off? I'm so desperate, I just might disassemble the whole thing and put it back together out of hopelessness. I'm going to contact the UK Samsung soon as I can and see if there is anything I can do, but I doubt that will get anywhere. See I KNEW the ONE time I didn't buy an Otterbox for my phone, something like this would happen. The SGSIII is just too damn big for an Otterbox.
TheFullSpectrum said:
Dropped from my night stand to the floor. Even has a case on it. Will no longer turn back on, tried everything possible. I'm a little confused, I know the phone wasn't made from the greatest material, but this is a little ridiculous. I pre-ordered it for $750 a couple weeks before release, I can't accept that my investment is ruined from a very minor accident.
Probably a long shot, but can anybody think of what could have possibly happened inside the phone that could cause this non-operation? Perhaps something came loose or just broke off? I'm so desperate, I just might disassemble the whole thing and put it back together out of hopelessness. I'm going to contact the UK Samsung soon as I can and see if there is anything I can do, but I doubt that will get anywhere. See I KNEW the ONE time I didn't buy an Otterbox for my phone, something like this would happen. The SGSIII is just too damn big for an Otterbox.
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Stupid question: tried battery pull, leaving it on the charger for a while? Does the LED come on while hooked to the charger? Tried a usb jib?
Sent from my tricked out AOKP GT-I9300
spamcakes said:
Stupid question: tried battery pull, leaving it on the charger for a while? Does the LED come on while hooked to the charger? Tried a usb jib?
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Click to collapse
Yup did it all, even brought it into AT&T and they tried putting a different battery in it from another SGSIII. Nothing comes on, no LED, no sounds. Very strange, the only thing I can possibly think is that it is defective because no phone in existence should stop working so easily.
TheFullSpectrum said:
Yup did it all, even brought it into AT&T and they tried putting a different battery in it from another SGSIII. Nothing comes on, no LED, no sounds. Very strange, the only thing I can possibly think is that it is defective because no phone in existence should stop working so easily.
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Any updates?
Definitely request a replacement, had mine drop from really long distances and had no scratches / still functions perfectly.
I've heard of Galaxy S3s suddenly losing power altogether ie. totally unable to power on etc. My telco CSO told me that it was a hardware defect found in the first batch of phones. That might be your problem and the fall could just be a coincidence. Definitely request for a replacement. And maybe get an Otterbox this time? I'm using a Commuter and I don't find it too bulky at all! Cheers.
Mine took a 4 feet chest height lunge screen first on the tiled floor during the first week i got it and there are no scratches, dents or cracks it still works perfectly today probably the hardware defect he mentioned.
Sent from my GT-I9300 using xda app-developers app
Skander1998 said:
Any updates?
Definitely request a replacement, had mine drop from really long distances and had no scratches / still functions perfectly.
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I've yet to get ahold of the UK Samsung, as the US Samsung doesn't handle the GT-I9300. My backup phone has an issue calling the international number, so as soon as I get another phone I'll have to give them a call and see what they can do.
xxfreakazoidxx said:
I've heard of Galaxy S3s suddenly losing power altogether ie. totally unable to power on etc. My telco CSO told me that it was a hardware defect found in the first batch of phones. That might be your problem and the fall could just be a coincidence. Definitely request for a replacement. And maybe get an Otterbox this time? I'm using a Commuter and I don't find it too bulky at all! Cheers.
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Click to collapse
That would make a lot of sense, seeing as a lot of other people have had their share of drops with the SIII and it still works fine, as most of todays smartphones should. I really hope Samsung will be able to do something about it, I recently lost one phone I just bought in the mail (sent to wrong address, stolen off porch, $430), and if I lose this one that's about $1200 in phones in the past 2 months.

Would this be enough for you to get a new EVO..?

Well I'm on my second EVO. My first one the screen seemed very vibrant, this one, not so much. I don't know if it's just me. My current one also has the light leak from the home button which bothers me when I see it but don't notice it otherwise. The last issue is rebooting or shutting off. I go commando with my evo (no case) as you know it's a slippery phone. My first evo fell a couple of times form about 3-4 feet, no biggie. I notice with this phone that everytime it gets hit a bit hard it turns off and you have to reboot it to start up again (power + volume down). Yesterday it slipped out of my hand while I was sitting at my desk and it must of fallen about 10-12 inches. Of course this is a refurbished phone.
jimmyg41 said:
Well I'm on my second EVO. My first one the screen seemed very vibrant, this one, not so much. I don't know if it's just me. My current one also has the light leak from the home button which bothers me when I see it but don't notice it otherwise. The last issue is rebooting or shutting off. I go commando with my evo (no case) as you know it's a slippery phone. My first evo fell a couple of times form about 3-4 feet, no biggie. I notice with this phone that everytime it gets hit a bit hard it turns off and you have to reboot it to start up again (power + volume down). Yesterday it slipped out of my hand while I was sitting at my desk and it must of fallen about 10-12 inches. Of course this is a refurbished phone.
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stop dropping your phone. problem solved.
Spyderekz said:
stop dropping your phone. problem solved.
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Great insight, tell me more. Why even waste the time to post this?
you are right, ill tell you what you want to know.
" the phone probably has a loose cable inside of it, and should be replaced. you can either show a sprint rep in store by banging it hard on your hand or calling the insurance and telling them its a faulty replacement, i had a similar issue with a display that would flicker in and out at times as if it was off. "
Thank you for your reply. Maybe I worded my question weirdly. I was just asking if the issues that I stated would be enough for you to go exchange the phone. I know I can get a new one, no big deal. Everyone is a bit different on their tolerance of issues.
When you go in pick the weakest or dumbest looking rep and be forceful about what you want. tell them you KNOW the problem and it shouldnt be happening. i got my phone replaced recently due to a graphic flicker when playing games. they didnt want to exchange it at first but i won in the end. because i KNOW cellphones and how they should work
Did you get a new phone or a refurbished phone? I know the reps at the Sprint store by my house, they'll give me a new (to me, but still refurbished) phone. Just wondering if it's even worth it since my issues are minimal.

Has anyone else's touch sensor spazzed out?

I've had this issue a good handful of times now. My screen will randomly spazz out where a ton of motions and clicks are happening. Usually turning the screen off and wiping the screen fixes.it, so I've figure the screen was sensitive to oil from our fingers. Today it has happened twice where I couldn't stop it though. Even restarting didn't help once, until going back to the phone 30 minutes later it had calmed down. Anyone else have this problem? I'm thinking about going back to verizon to try another one.
I say take it back. I had a phone do that just not as bad and got a warranty replacement.
Sent from my SCH-I605 using xda app-developers app
Well, took it back. Took about 15 minutes to go in and exchange it for a new one. They did look for superuser, but my phone hadn't been rooted yet so I didn't have that.
Well crap, now this one's speaker doesn't sound right. Everything that is in any way "high pitched" sounds very tinny, like the speaker is blown or something. I started up N64oid to see how bad it was with game music and such and it's extremely noticeable. I'm hoping I can easily exchange this one, but I have a feeling this time it's going to take a lot of arguing...
Lost touch
Well had to take my phone back to bestbuy today due to the screen not working without the s pen. touch would not unlock screen. UGH i knew something was wrong when texting and the l o p and back button would stick or had issues. I am really mad, but best buy hooked me up. I have a new one on order coming Thursday. Let's hope the phone does not have OTA on it.

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