I am very keen on the Z2 as my first Sony phone but the reports I have read about Z1 phone screens randomly cracking on their own has me worried. How serious is this problem really?
Is this just the 0.1% of phones that the people are complaining about? Or is it more than that. I am assuming the screen used on the Z2 is the same as predecessors.
Screen on the Z2 is not the same as one on the Z1, and personally i think that cracking screen problem is weird, and i not believe it.
nikola1970 said:
Screen on the Z2 is not the same as one on the Z1, and personally i think that cracking screen problem is weird, and i not believe it.
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Click to collapse
I know the technology behind the glass is different, but are you sure the glass itself is different?
9 page thread about the issue on Sony forums [cannot post links yet ]
You should really not worry about that "cracking" problem.
i
Sh4dovv said:
I am very keen on the Z2 as my first Sony phone but the reports I have read about Z1 phone screens randomly cracking on their own has me worried. How serious is this problem really?
Is this just the 0.1% of phones that the people are complaining about? Or is it more than that. I am assuming the screen used on the Z2 is the same as predecessors.
Click to expand...
Click to collapse
hehe yeah shatter proof screen will crack without ANY reason!
no reason but maybe some a**h*** sit on phone and then report nothing happened for warranty and etc.
think little bit logical! is it possible that a slim glass crack by itself without any reason? NO
so dragontile glass also won't crack by itself!
nikola1970 said:
You should really not worry about that "cracking" problem.
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Click to collapse
There's been a scientifically proven discovery that connected cracking screen phenomenon to wearing a very tight pair of slim chino jeans...
Lol.....yeah, that'd be because.......
Tight fitting trousers + contour of wearers butt = phone being bent/twisted into shapes that Sony never intended = dumb s**t user damage.......
As far as I know, nobody has produced a flexible smartphone yet....lmao
Sent from my Markox powered KitKatted S2
I never gave any credit to those rumors... Until today when the screen of my Z2 just cracked on me.
Phone was in my pocket, I left home for a walk and when I pulled the phone out of my pocket the backglass was completely cracked... I am positive that I did not hit anything or did anything unusual. Pretty passed that it happened to me on a week old phone which I got from Taiwan so no possibility to return/exchange under warranty (I am in the US).
keithross39 said:
Lol.....yeah, that'd be because.......
Tight fitting trousers + contour of wearers butt = phone being bent/twisted into shapes that Sony never intended = dumb s**t user damage.......
As far as I know, nobody has produced a flexible smartphone yet....lmao
Sent from my Markox powered KitKatted S2
Click to expand...
Click to collapse
Ummmmm what about the lg flex???? Seriously tho, i wouldnt worry, i know its different glass but ive had a galaxy note for the last 2 years, lives in my back pocket, only damaged the screen once, damaged digitizer by throwing phone at wall, then broke lcd while attempting to remove the digitizer....... unless you're extremely heavy i doubt it'd be an issue
Howdoin said:
I never gave any credit to those rumors... Until today when the screen of my Z2 just cracked on me.
Phone was in my pocket, I left home for a walk and when I pulled the phone out of my pocket the backglass was completely cracked... I am positive that I did not hit anything or did anything unusual. Pretty passed that it happened to me on a week old phone which I got from Taiwan so no possibility to return/exchange under warranty (I am in the US).
Click to expand...
Click to collapse
Sorry to hear that in which pocket did you have your phone ? :'(
Howdoin said:
I never gave any credit to those rumors... Until today when the screen of my Z2 just cracked on me.
Phone was in my pocket, I left home for a walk and when I pulled the phone out of my pocket the backglass was completely cracked... I am positive that I did not hit anything or did anything unusual. Pretty passed that it happened to me on a week old phone which I got from Taiwan so no possibility to return/exchange under warranty (I am in the US).
Click to expand...
Click to collapse
Sent from my Nexus 5 using Tapatalk
Phone was in left front pocket of a loose fitting jeans. This is where I always keep my phone, have gone without problem for years with iPhone, Xperia S, Nokia Lumia 900... never had a problem. Back of phone is always facing outside.
I tend to have the phone there and keep my hands in my pocket when i walk - only thing I can see is that my hand put a little pressure on the back glass and caused the cracking as I am positive I did not it anything and never keep anything else but the phone in that pocket. This still seems to me like a design problem because there is no "unnatural" pressure or wrong use here for a cellphone. Back glass just cracked all over, there is no clear breaking point that would indicate a shock, just cracks on the entire surface of the back glass.
Sh4dovv said:
I am very keen on the Z2 as my first Sony phone but the reports I have read about Z1 phone screens randomly cracking on their own has me worried. How serious is this problem really?
Is this just the 0.1% of phones that the people are complaining about? Or is it more than that. I am assuming the screen used on the Z2 is the same as predecessors.
Click to expand...
Click to collapse
Do any seasoned Sony phone owners have any comments to make about this? I'm a long time iPhone user looking to pre-order the Z2 and since reading about one alleged self cracked Z2 screen here and countless self-bending and self-cracking Z1 screens on other forums, I'm wondering if anyone else thinks this is cause for concern... Should we take these reports with a grain of salt ?
invision1 said:
Do any seasoned Sony phone owners have any comments to make about this? I'm a long time iPhone user looking to pre-order the Z2 and since reading about one alleged self cracked Z2 screen here and countless self-bending and self-cracking Z1 screens on other forums, I'm wondering if anyone else thinks this is cause for concern... Should we take these reports with a grain of salt ?
Click to expand...
Click to collapse
It's the same thing as always. It's the usual 0.1%.
So far only one person reported cracked Z2 here (but posted it twice, once here and once in other thread, but it's still one cracked Z2).
Every phone has such "issues", the louder the launch (and more anticipated), the more such problems emerge.
See literally EVERY single iPhone launch: cracking, scratching, bending, twisting etc. and I have yet to see in person a single defected (out of the box) iPhone. At least that's my personal experience.
It how Sony responds though which is the most concerning.
So far they've refused to acknowledge the problem and have denied warranty claims.
Whereas Apple will just straight out replace it.
Howdoin said:
Phone was in left front pocket of a loose fitting jeans. This is where I always keep my phone, have gone without problem for years with iPhone, Xperia S, Nokia Lumia 900... never had a problem. Back of phone is always facing outside.
I tend to have the phone there and keep my hands in my pocket when i walk - only thing I can see is that my hand put a little pressure on the back glass and caused the cracking as I am positive I did not it anything and never keep anything else but the phone in that pocket. This still seems to me like a design problem because there is no "unnatural" pressure or wrong use here for a cellphone. Back glass just cracked all over, there is no clear breaking point that would indicate a shock, just cracks on the entire surface of the back glass.
Click to expand...
Click to collapse
Howdoin, take a picture and post here to get an idea of how this is cracked
BR4DOKYBrazil said:
Howdoin, take a picture and post here to get an idea of how this is cracked
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Click to collapse
Posted in the other thread : http://forum.xda-developers.com/showthread.php?t=2709186&page=3
Howdoin said:
Posted in the other thread : http://forum.xda-developers.com/showthread.php?t=2709186&page=3
Click to expand...
Click to collapse
Has this happened to anyone else?
BR4DOKYBrazil said:
Has this happened to anyone else?
Click to expand...
Click to collapse
Yes! It happened to me!
I bought the Z2 a week ago. Never let it drop, always kept it in my left pocket with nothing else.
This morning I woke up and it had this super clean crack all over the backside of the phone...
Called Sony, they said I had to go to the shop where I bought it.
Went to the shop, they said it was not yet acknowledged by Sony so they can't do anything about it.
I'm a Galaxy user that just switched to Sony.... mistake? I think so!
n.v.vandenbergh said:
Yes! It happened to me!
I bought the Z2 a week ago. Never let it drop, always kept it in my left pocket with nothing else.
This morning I woke up and it had this super clean crack all over the backside of the phone...
Called Sony, they said I had to go to the shop where I bought it.
Went to the shop, they said it was not yet acknowledged by Sony so they can't do anything about it.
I'm a Galaxy user that just switched to Sony.... mistake? I think so!
Click to expand...
Click to collapse
There was a sudden change in temperature?
BR4DOKYBrazil said:
There was a sudden change in temperature?
Click to expand...
Click to collapse
Well, I am based in Amsterdam. Here it's mostly cold but it was suddenly around 20 degrees (which is extremely hot for may in Amsterdam) when this crack happened. I know temperatures can affect glass, but with this small change in temperature...?
Related
Hi all, newbie here
Just received my shiny new S3 this morning and it's beautiful - haven't had a chance to power it up yet.
Thing is, I'm a complete OCD freak when it comes to my gadgets, and I've noticed that on each of the four corners of my handset (on the bezel) there are small lines that appear to be joinery spots, but I'm not quite sure. At first I thought it was a crack but then realised that there are small lines on each corner, which leads me to believe it is joinery and not cracks. The lines are not that visible but if you focus you can spot them.
Sorry to be so OCD but can anyone else confirm this?
Thank you
Yep, mine has the same. Never noticed before.
You b*****d!!! I have noticed it now!!!
I too have OCD........
johnboywilson said:
You b*****d!!! I have noticed it now!!!
I too have OCD........
Click to expand...
Click to collapse
Haha I am sorry! We can all suffer with our joinery spots together haha
me too, think of it as the design
Probly moulding marks
i noticed em on mine as soon as i got the phone! and i dont have OCD ! LOL.
crappy manufacturing process if you ask me! they could could have moulded it in one piece! should have been made out of metal... the bezel at least!
itoYo said:
i noticed em on mine as soon as i got the phone! and i dont have OCD ! LOL.
crappy manufacturing process if you ask me! they could could have moulded it in one piece! should have been made out of metal... the bezel at least!
Click to expand...
Click to collapse
Saw it right from the moment of unpacking, too... and I don't have OCD neither.
But that barely visible and after a few days with the handset, I'm actually glad it's plastic and not metal... It's softer, warmer, and it will actually absorb shocks better, effectively protecting the screen a tad more. And it's moulded in one piece...Only the mould was not in one piece itself
I noticed mine today which led me here. Thing is i saw a post on the net and the guy had one just below home button and cpw changed the phone for him.
Same lines are on the Galaxy Nexus. I never saw them but my friend dropped his phone and thought he cracked it in those 4 spots. Then he asked me to check mine and sure enough, they were there.
Mine too...............
I have also seen those 4 hair line cracks/joints around all corners on my white S3 this morning. Because I already requested for return and refund from eXpansys-usa.com. so before sending then I want to confirm it, Is it normal?. otherwise they will laugh on me.:silly:
I think the 4 corners are normal, but the other random spots aren't. I ordered mine from Expansys-usa.com too. I don't have the random spots, but do have the 4 corners and they aren't like the one in the picture. They are hard to see unless you look for them. Like it's how the phone is put together.
b-eock said:
I think the 4 corners are normal, but the other random spots aren't. I ordered mine from Expansys-usa.com too. I don't have the random spots, but do have the 4 corners and they aren't like the one in the picture. They are hard to see unless you look for them. Like it's how the phone is put together.
Click to expand...
Click to collapse
Thanks Buddy...
Cracks in Plastic around edge on my Galaxy S3
I noticed a crack near where I plug the charger into the phone. At first I thought it was a seam where the plastic came together so I didn't worry about it. Now I have noticed that the phone has developed several small cracks around the edge (near the volume rocker and at the top corner.). I have never dropped it and have always taken care of it.
Today I did a quick search and found that this is a problem others have reported so I gave Sprint a call to find out what could be done. They said to bring it into the closest sprint store which is 70 miles away. The only other option they gave was to call Samsung. So I did.
Samsung said they could repair the phone but they needed to take my credit card info and would charge me if it was due to damage and I wouldn't have my phone for over a week! Needless to say I am beyond frustrated. I am a loyal Samsung customer... Have 2 galaxy s2 phones ( for my kids) a Tab2 and just got the Note 10.1. I am even considering upgrading to the note II when it comes out. I am completely concerned about the quality of plastic that they are using in this phone and am reconsidering my loyalty.
Guess I have to take it back to sprint when I am close to their store to get anything done without having to give a credit card or be phone less for a week! What a pain in the arse! Should I un-root my phone before doing this to avoid the inevitable "warranty" - issue?
Are there others that have noticed these cracks and gotten any resolution from Samsung or their carriers?
Mine has a crack
sav_uk said:
Hi all, newbie here
Just received my shiny new S3 this morning and it's beautiful - haven't had a chance to power it up yet.
Thing is, I'm a complete OCD freak when it comes to my gadgets, and I've noticed that on each of the four corners of my handset (on the bezel) there are small lines that appear to be joinery spots, but I'm not quite sure. At first I thought it was a crack but then realised that there are small lines on each corner, which leads me to believe it is joinery and not cracks. The lines are not that visible but if you focus you can spot them.
Sorry to be so OCD but can anyone else confirm this?
Thank you
Click to expand...
Click to collapse
i was just wandering never dropped the phone so how could it break but i even saw it with a magnifying glass it is surely a crack
gotta complain samsung to use such a cheap quality product
Hi Everyone,
So I was on holiday with my beloved Ultra, and using it in the pool. Cool thing is, this phone is waterproof! That's what I thought until I got on the plane a few hours later and upon trying to use my phablet the touch screen stopped responding. It seemed to function OK, I just couldn't unlock it or use it as there was some kind of hyperactive spectre flying around inside making it seem like the touchscreen was possessed. I looked a little closer, and not only was there condensation visible in both camera lenses, but upon opening the usb cover there was also moisture inside there. I opened the other side, and the moisture indicator was still white, so I think the problem was specifically with the usb port cover.
Anyway, it's not covered under any kind of warranty as I bought it overseas, and I have taken it to a repair shop who confirmed that it's water damaged and that they would need to fix the damaged USB port and replace the screen to make it work again. I just want to buy a new one as it would be cheaper than getting it fixed, but I have some data/apps on the old one I don't want to lose. Any suggestions on the best approach? If the shop can read the eMMC and back it up, could I use that to restore data/apps onto a new phone, or am I better off just getting it fixed...
Advice/opinions appreciated.
it's a marketing trick. they are not actually waterproof.
I guess this guy's luck was bad. Mine had contact with water a couple of times and thankfully it lived upto its waterproofness promise
Sent from my C6802 using XDA Premium 4 mobile app
tsiros said:
it's a marketing trick. they are not actually waterproof.
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Click to collapse
This is a stupid reply. I brought it with me in the pool with my kids, made photos and videos underwater (touch block + volume rocker), no problems at all.
Same goes with my wife's Z.
Of course, if you go swimming with the USB flap open, well, you're an idiot. (Not that I accuse OP of being one, just that 80% of the time when I saw someone with a faulty phone/laptop/tablet it was not working because of THEM).
Sent from my C6833 using Tapatalk
Hopefully someone replies with some advice that is actually helpful... FYI I have used it in the pool (and had it underwater) multiple times before without problems. I always make sure the seals are sitting properly when I close them so I am doubtful it was user error...
The usb port is fully brpken?
I think it's corroded, but definitey doesn't work.
choasty said:
I think it's corroded, but definitey doesn't work.
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Click to collapse
without usb and screen it will be difficult for you to get data off yourself.
fastest83 said:
This is a stupid reply. I brought it with me in the pool with my kids, made photos and videos underwater (touch block + volume rocker), no problems at all.
Same goes with my wife's Z.
Of course, if you go swimming with the USB flap open, well, you're an idiot. (Not that I accuse OP of being one, just that 80% of the time when I saw someone with a faulty phone/laptop/tablet it was not working because of THEM).
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
good for you, you were lucky. on the xperia forums and on here, there are many MANY people who had their phones damaged from water. Are ALL of them at fault?
however, call sony and ask them (i did):
1) what *guarantee* is there that with the flaps closed the phone will not receive water damage? they will answer none. There is no case where the warranty will cover water damage. Whether it's your fault or the phone's fault, it is irrelevant to sony. they will NOT cover it.
2) what happens if, after *normal use*... notice this: *normal use*, NOT abuse, the flaps lose their sealing ability? Does the warranty cover it? No. Warranty does NOT cover "normal use wear". Which means the flaps WILL lose their sealing ability and you end up with a non-waterproof phone. How soon? NOONE KNOWS because there is no way to actually TEST it, at least not as a USER. You MIGHT be able to have it tested at sony... but that would mean testing it every. single. time. you close any of the flaps...
your phone, at any given point, MAY or MAY NOT be waterproof. However, since you have no way to test it, it means that you CAN NOT TRUST it to be waterproof, which is, of course, means you have to treat it as NOT waterproof.
which, in the end, means the phone is not waterproof.
as a sidenote, keep any and all profanities to yourself
Blah blah. The phone is waterproof. No need to be all technical and stuff. Can it be used in water for a certain period of time? Yes.
Your post reminds me of when ships were first being built. If a boat ends up sinking from wear and tear does that mean it wasn't a floating device? Also wear and tear....that's why we check our cars at a set time for periodic maintenance because of wear and tear.
I got lax with mine and took it in the shower and got water in it, USB flap is worn. Not the companies, because I didn't take the necessary steps to make sure my phone was periodically maintained.
Just my 2 cents...
Cracked my screen on my ultra yesterday. Dont know how it happened. Pulled it out of the pocket and found hairline cracks.
Had the Sony Z1 and same thing happened.
These Sony screens must be the worst quality in the high end business. What is extremely annoying is that the cracked screen makes the phone unreceptive to touch actions from your fingers. I was left stranded for a whole day with no communication.
Ive cracked my iphone screen previously but even with heavy cracks and iphone still works. A small hairline crack on a Sony however renders it useless. It is for this reason I am not going to buy another Sony phone.
I don't mind the fact it can crack but to crack randomly and not work at all after a crack is unacceptable. Looks like back to the Iphone or Note 4 for me.
Ukbondraider said:
Dont know how it happened. Pulled it out of the pocket and found hairline cracks.
Click to expand...
Click to collapse
Post a picture of it if you can, it's pretty easy to tell how the screen broke if you examine the cracks.
It really seems like this may be a production fault of a sizeable set of devices, while the rest are built better. I remember one person posting that Sony had acknowledged this to be a problem when a cracked phone was turned in for warranty repair and offered a free replacement. There's a bunch of articles about this. Seems to affect the Z2 as well, so I understand your decision. :/
I think it's such a shame - and I couldn't agree more.
I had the same thing happen to my Z2 while it was sitting on the bed, switched back to my Z Ultra now and I'm constantly worried about the same happening with that. It seems to be a common problem across all the z series phones which leads me to believe it's down to the crappy dragontrail glass they use, I wish they'd use gorilla glass. My one x screen went through hell, even had a coke can(340 grams!) fall square on the screen from an overhead shelf a meter and a half above and was fine (to my amazement).
I know people are going to say it's glass it can crack (well yes - no **** sherlock) but the Sony glass just cracks to easily, either that or their qc is awful. I have to admit I was a sceptic and assumed people were just being heavy handed until I experienced it first hand, and I baby all my devices.
It's a shame because I love the Sony devices but I don't want something I have to carry around in bubblewrap, hopefully the next gen Samsung/Htc phones are waterproof then I'll jump ship.
Thing is Sony know about the issue, watchdog UK covered it a year ago but whether they actually replace it under warranty is a complete lottery. I have insurance but it's still unnecessary hassle
Use an ultra thin case, solves potential cracks. It's all about the amount of pressure in the pocket. A device this thin and large is more prone to cracking, obviously. The Achilles heel is located at the power button... Babying this device is a must, requires attention and dedication
Thanks Buddy. I was about to buy a Sony Z Ultra, bcoz of its larger display. I am a rough user of phones. Even on some second hand sales sites, I found some ads selling cracked screen phones ( nobody buys such cracked screen phone but ie different issue). I shall settle for smaller screen phones. Bye.
Triflot said:
It really seems like this may be a production fault of a sizeable set of devices, while the rest are built better. I remember one person posting that Sony had acknowledged this to be a problem when a cracked phone was turned in for warranty repair and offered a free replacement. There's a bunch of articles about this. Seems to affect the Z2 as well, so I understand your decision. :/
Click to expand...
Click to collapse
Have not had a single issue on screen cracking or anything of my Z1 and I had it for almost a year now.
I also cracked mine
I cracked mine by wearing swim trunks that were just too small for this phone and I sat down with it in the pocket and that was that. But i love it so I bought another. And I have just now finished turning my broken Z Ultra into a media center via XBMC, and an MHL adapter. Im thinking of making a short guide soon because while the phone is useless without functioning touch input, the guts are stil powerful, and its a shame to let that processing power go to waste. This a very low power consuming device when compared to htpcs.
Yeah, I will be moving on to the Nexus 6 because of this. I love my ultra, but I am already on my second phone because my 1st cracked in my pocket. Two of my buddies also had their's crack in their pockets too. We are big guys that wear baggy pants, so it wasn't like too much added stress. I will keep my ultra, but will turn to the nexus 6 as my daily driver. Honestly I don't think it is a matter of if the screen on this ultra will crack, but a matter of when.
I suggest iron brick and abuse it silly
I woukd like to get a z3c but have seen numerous complaints that the screens and glass back panels on both the z3 and z3c are cracking for no apparant reason because the phones are too fragile.
Because of this I have started to consider the z5c. Can anyone confirm if the z5 series is also susceptible to the same issue or has the problem been addressed?
On another note, I cant say Im impressed with the amount of ads scattered all over the pages of this forum!
Thanks
Don't believe to everything. I mean, if i do something with my phone accidentally of corse i'll rant that it cracked by itself. And most of these rants were because of users did something. I had both z3c and now z5c and no sign of selfcracking of either glass, don't believe it'll crack just like that.
bubimir13 said:
Don't believe to everything. I mean, if i do something with my phone accidentally of corse i'll rant that it cracked by itself. And most of these rants were because of users did something. I had both z3c and now z5c and no sign of selfcracking of either glass, don't believe it'll crack just like that.
Click to expand...
Click to collapse
Yes it will crack just like that. My z3c did. I had not want to believe it was possible, just like you, until it cracked as I was holding it in my hand typing on whatsapp. I hope my z5c won't do the same.
Sent from my E5823 using XDA Free mobile app
tudork said:
Yes it will crack just like that. My z3c did. I had not want to believe it was possible, just like you, until it cracked as I was holding it in my hand typing on whatsapp. I hope my z5c won't do the same.
Sent from my E5823 using XDA Free mobile app
Click to expand...
Click to collapse
Then i don't really know, why mine didn't crack adn it even fell on concrete few times? Did i have bot Z3C and Z5C like a Superman edition or am i missing something???
Regarding the " people say it broke by itself", of course there are always those who say "I didn't done nothing" when they break something, but compared to the other glass-back phones like the iPhone 4/4S and Nexus 4 there are waaaay more "it broke itself" reports about the Z3C. So I find it doubtful those are just rants.
From what I understood the issue is not that "glass is fragile", but that the Z3C has a design error - the glass is under constant pressure by the frame. So if the glass has any natural faults in it it will eventually crack - without any external cause.
Considering I just ordered my Z5C I really hope Sony fixed that particular issue. In either case, I also ordered vinyl back for mine, party because the back is really slippery, partly because that way I most likely won't even notice if the back is cracked (I hope at least).
Still, overall I would be happier if Sony transferred the person who insists on glass backs for their phone somewhere else where he cannot do much damage - maybe to their Betamax division - and used a fully polycarbonate hull like they did with the Z4 Tablet. GLass backs are and always will be a stupid form before function design decision.
i had so many phones made from glass and had zero problem with it. Just take care of your **** and you should be fine.
Yes mines has cracked only week old
Staggered how it could have happened not dropped and WHY would I slam it down on any surface?! Call into Vodafone tomorrow first thing. Cracked over corner right across camera.
bubimir13 said:
Then i don't really know, why mine didn't crack adn it even fell on concrete few times? Did i have bot Z3C and Z5C like a Superman edition or am i missing something???
Click to expand...
Click to collapse
Why? Because of a simple thing called chance. Not all z3c phones spontaneously cracked. But a few of them did. You cannot control it. Nobody can. But it could still happen. Be glad it has not happened to you and be nice when someone says it happened to them, instead of not believing because it hasn't happened to you. It is as if you don't believe that someone can have a car crash because you have never had one.
Sent from my E5823 using XDA Free mobile app
My z5 green version has already cracked...disappointed. My z3c was more durable
KIDOFDANITE said:
My z5 green version has already cracked...disappointed. My z3c was more durable
Click to expand...
Click to collapse
This is the reason why I like thick phones :|
Between my wife and I, we've had a z1c, z3c and z5c. Haven't had any cracking problems with any of them.
This sort of happened to my sister. She had the phone for a while without problem. I was sat in the car with her and saw it fall about half a foot onto the plastic divider between the driver and passenger seat. This cracked the screen. Although it was dropped it's perplexing that it broke as that's not the kind of fall where you'd expect the screen to break. It's been repaired but it's still a bit of a minor mystery how it managed to break from such a minor fall. We were pretty shocked it was broken being such a minor fall as to not induce a sense or panic or expectation of breakage.
It's possible that it's been strained before or age has taken its toll such as temperature variations.
Mysterious screen breaks can definitely happen. Someone should create an app that keeps track of knocks, bumps, pressure, etc.
Breaking: Samsung Galaxy S23 Ultra UK units have screen defects, Samsung replied - SamNews 24
Samsung has recently launched the Galaxy S23 Series and some users started reporting that the screen of the ... Read more
www.samnews24.com
https://twitter.com/i/web/status/1625432044581822464
Mine unit from Poland also have this... More over i found one redditor that have bended unit.. I put mine on leveled (screen side) surface and also is bended... So meny $ a issues...
Check yours...
I am not going to defend Samsung etc, however if your unit is broken, got defects, or you are not happy with something - just send it back, ask for replacement or just return it then buy new one.
It's not just his... looks like a lamination issue.
Not something you should see on a flagship display.
Rather than owe up to it Samsung is making excuses saying it's normal. Translation: there must be a lot of them with this defect...
Joloxx9 said:
I am not going to defend Samsung etc, however if your unit is broken, got defects, or you are not happy with something - just send it back, ask for replacement or just return it then buy new one.
Click to expand...
Click to collapse
First: If you were read article you will knew that Samsung said it is manufacturing side effect so maybe it is not so obvious to return the unit. The defect is in the same place on all reported phones... Could be hard to get one without it as guy in twitter try 2 times and both have the same issue.
Second: If you were look inside the twitter comments you will see that it is not only uk but also in usa and other regions that are affected.
Third: 23u is my primary phone, so not so easy to just return it and stay without the phone as i also use esim. And more over i can get another unit with the same defect or even they will not accept it as they mention as it is side effect of manufacturing.
Right now it is not disturbing the use of the phone, but as i know it is there it is quite not comfy...
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
aureum said:
First: If you were read article you will knew that Samsung said it is manufacturing side effect so maybe it is not so obvious to return the unit. The defect is in the same place on all reported phones... Could be hard to get one without it as guy in twitter try 2 times and both have the same issue.
Second: If you were look inside the twitter comments you will see that it is not only uk but also in usa and other regions that are affected.
Third: 23u is my primary phone, so not so easy to just return it and stay without the phone as i also use esim. And more over i can get another unit with the same defect or even they will not accept it as they mention as it is side effect of manufacturing.
Right now it is not disturbing the use of the phone, but as i know it is there it is quite not comfy...
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Click to collapse
First - I read it, if you are not happy with the product, don't use it, simple. You still have 14 days to send it back if you are not happy, vote with your wallet.
Second - And? Not sure how big % of phones got that issue, but same as above applies, if people are not happy they should send units back. Maybe then samsung would acknowledge issue.
Third - No one force you to stay without phone, if you sold etc. your previous one or sent it back for trade in, then make a complain to Samsung.
And fourth, if you read my post with understanding you would get that I do not defend them. Sending back bad/wrong/broken etc product is our right, Samsung and S23 is not the only phone on the market, if you have issues with them, than feel free to buy something else.
I was angry with oneplus few years ago and guess what, I am on samsung now.
EtherealRemnant said:
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
Click to expand...
Click to collapse
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
blackhawk said:
It's not just his... looks like a lamination issue.
Not something you should see on a flagship display.
Rather than owe up to it Samsung is making excuses saying it's normal. Translation: there must be a $hit load of them with this defect...
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If that's what they say and your unit have it, vote with you wallet and send it back, there will be no change when people moan on this forum and Samsung keep their sales.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
This is nothing but people hunting for reasons to dislike the phone. It has zero effect on functionality and you have to really be looking to even see it. It's a nothingburger discovery some iPhone fanboy found and put on Twitter to cause drama.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
The problem is it's not supposed to be there at all. Not on my N10+'s. On a display that's not acceptable. It's a manufacturing defect and right where it's always in your face.
Worse, pretty sure Samsung was aware of this defect but they shipped them anyway. Like a brat they do what they want then make lame bs excuses for their actions. This isn't a injection molding tab Sammy, it's a screw up.
At this point there's no telling if over time it will get worse and/or spread. I'd return it for a cash refund especially at this price point, where the defect is and Samsung's condescending attitude.
but this is only visible with a strong light source, with certain angle of light with screen off. it has no impact on usability. i have seen it in the past on other curved displays
Edited by moderator to correct formatting
I upgraded to s23u with EE and i got it on 13th , 512gb ,green. Everything fine,until 3 days later when i installed a Samsung screen protector on,using a flashlight i was eyeballing for dust particles using a sticker. Right bottom corner i noticed a smudge, wiped off,still there, anyway upon close look ,in certain angle using the flashlight, i noticed this crease/bubble/dent around 4mm in width and 2mm height . To me it looks like a dent inwards rather than a bubble. Checked my pixel 7pro,nothing, checked my missus s21plus(flat screen),nothing, then i remembered i have stashed a galaxy s8(still works a take faster photos than s23u though) anything like this,screen was perfect.
Don't get me wrong, only in bright light ,shining directly on the screen you can see it. The touch screen works perfectly.
I contacted EE, the tech support said it looks like delamination or sort and could spread in time, right ,i said i do like the phone and i would like an exchange. EE delivered next day the replacement, as you guessed, same issue, this time half in size,almost not visible, but because i knew where and how to look ,i spotted it right away. Also very fine crease on the right,but almost not visible(unless you know what to look for).
Can i live with this ,yes i can,do i want to take a risk,thinking that potentially, ot could spread over thetime,hmm ,i don't. Opened a second return.
For ppl who said that this is not a big deal,remember, th ise damn phone is expensive and it should be perfect,like my previous s22ultra amd my 5 years old S8
I attached some photos 1,the first phone and 2
glad i am not that inquisitive otherwise i would still use nokia 3110
My S23 Ultra has it. Then I just realized after a year of using my S22 Ultra that this is the case as well... Guess it doesn't really matter.
nawat said:
My S23 Ultra has it. Then I just realized after a year of using my S22 Ultra that this is the case as well... Guess it doesn't really matter.
Click to expand...
Click to collapse
even my old S8 has it
EtherealRemnant said:
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
Click to expand...
Click to collapse
I'm still having trouble seeing it in these pictures, even when it's directly pointed out, lol. I'm not gonna examine my phone. It looks generally fine and I'm gonna stick with it.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
I think the issue is that most people wouldn't even notice if someone didn't point it out to them in special lighting. I think you should be able to discuss and point out anything you deem flawed. But on the other end you should also expect pushback from people who think you are just being spoiled when you have the option to return it. I have noticed it on my Galaxy S23 Ultra US version but only by looking at it in lighting. I think the device is fantastic and even with that little flaw I will keep my device since I can't really notice it since I have a case on it.
catalin78 said:
I upgraded to s23u with EE and i got it on 13th , 512gb ,green. Everything fine,until 3 days later when i installed a Samsung screen protector on,using a flashlight i was eyeballing for dust particles using a sticker. Right bottom corner i noticed a smudge, wiped off,still there, anyway upon close look ,in certain angle using the flashlight, i noticed this crease/bubble/dent around 4mm in width and 2mm height . To me it looks like a dent inwards rather than a bubble. Checked my pixel 7pro,nothing, checked my missus s21plus(flat screen),nothing, then i remembered i have stashed a galaxy s8(still works a take faster photos than s23u though) anything like this,screen was perfect.
Don't get me wrong, only in bright light ,shining directly on the screen you can see it. The touch screen works perfectly.
I contacted EE, the tech support said it looks like delamination or sort and could spread in time, right ,i said i do like the phone and i would like an exchange. EE delivered next day the replacement, as you guessed, same issue, this time half in size,almost not visible, but because i knew where and how to look ,i spotted it right away. Also very fine crease on the right,but almost not visible(unless you know what to look for).
Can i live with this ,yes i can,do i want to take a risk,thinking that potentially, ot could spread over thetime,hmm ,i don't. Opened a second return.
For ppl who said that this is not a big deal,remember, th ise damn phone is expensive and it should be perfect,like my previous s22ultra amd my 5 years old S8
I attached some photos 1,the first phone and 2
Click to expand...
Click to collapse
return it and get your previous S22 Ultra.
I am not seeing it on mine but I could be blind
duckfart said:
I am not seeing it on mine but I could be blind
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Click to collapse
It's probably present on certain batches; some will have it, others not. A major QC screw up. If the defect was minor you wouldn't be able to see it at all.
This is a defect that could effect the survivability of the glass. Glass is subject to some of the laws of hydrodynamics. This deformity causes new stress points. It may not crack there but in another area of the display, hydrodynamics. Glass is a peculiar substance with bizarre properties. Of course if it breaks Samsung will say it's your fault for dropping it.
DON'T SAY YOU WEREN'T WARNED