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I seem to keep having an issue with phone and various chargers I own. They are plugged in but when they move around in the plug they seem to lose connection and the phone thinks I unplugged it. It makes the charging noise everytime it happens and it's even more obtrusive when below or at fifteen percent battery. Has anyone experienced this before with the Note or any phone? It is very annoying.
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes i had a loose connection with my previous note and even had.exchanged it.for.that very same problem. I'm sorry but unless you don't want a continued problem you might need to have it exchanged. But of course in doing that there is always a chance they will say it's owner damage because that's a wear and tear problem which is not covered under warranty.
Good.luck mate
Sent from my SAMSUNG-SGH-I717 using xda premium
You might look here. Along with my note thinking it was connecting & disconnecting with NOTHING plugged into it, When I would move the phone
around, you could here the connection/disconnection sound. It might be
nothing more than a contaminated connection. I wrote this one and threw
in some photos. Might be worth it before you send it back.
http://forum.xda-developers.com/showpost.php?p=25102882&postcount=18
I put a little object under the plug and it seems to work fine.
Sent from the best phone in the world Galaxy Note!!!
Anyone have any tips for a Note not charging? Tried a few cables. It is rooted and has a custom ROM, so I feel like I am stuck between a rock and a hard place.
Anyone have any experience with this that maybe could point me in the direction of how to get my phone back to working normally?
Flash back to stock?
Does it still connect to your computer? If it's not charging & not connecting, your charging port is probably broken. You could probably manage with an external battery charger & a couple of batteries you can charge & rotate, like these-
Try blowing the port out with compressed air? Otherwise, yeah, you're looking at a replacement phone.
Sent from my Galaxy Note.
Same thing happened to a 'friend'. That part is very easy to change out. I don't know if you can buy it by itself though. What I 'heard' you can do is buy a new note from BB switch the charging ports and return it. Just make sure the battery is charged when u return it.
Sent from my GT-N8000 using XDA Premium HD app
I had the same problem, it was the port. Warranty replaced it. No problems now.
I love my note!
21productionz said:
I had the same problem, it was the port. Warranty replaced it. No problems now.
I love my note!
Click to expand...
Click to collapse
But I do need to flash back to stock first, right?
I flashed a stock rooted rom and they were cool with that. But it would depend on the person. Does the port work if you hold it in a certain position?
I love my note!
21productionz said:
I had the same problem, it was the port. Warranty replaced it. No problems now.
I love my note!
Click to expand...
Click to collapse
Did you call Samsung or att for the warranty?
the second star to the right
21productionz said:
I flashed a stock rooted rom and they were cool with that. But it would depend on the person. Does the port work if you hold it in a certain position?
I love my note!
Click to expand...
Click to collapse
Yeah. I tried around 3 or 4 chargers (car, oem, etc.), and none worked. I got home last night... Plugged it into my computer with a cable I had left at my computer, and it was charged in the morning.
Maybe I can give it some more time to make sure it wasn't something just disrupting the pin connections.
ladyhaylin said:
Did you call Samsung or att for the warranty?
the second star to the right
Click to expand...
Click to collapse
At&t, no questions asked.
I love my note!
---------- Post added at 12:52 PM ---------- Previous post was at 12:51 PM ----------
yesshh said:
Yeah. I tried around 3 or 4 chargers (car, oem, etc.), and none worked. I got home last night... Plugged it into my computer with a cable I had left at my computer, and it was charged in the morning.
Maybe I can give it some more time to make sure it wasn't something just disrupting the pin connections.
Click to expand...
Click to collapse
Try a new charger! I have had micro usbs go bad. Look for dents, and check to see if those two little teeth are still sticking out.
I love my note!
The exact same thing happened to me. My Note stopped charging completely. As previously stated, you can get an external battery charger but your best bet might be a replacement phone.
From what I was told by a local phone repair shop, its not an easy fix. I'm not sure how correct that is.
However, AT&T replaced mine and it was quite an easy process.
Sent from my Samsung Galaxy Note using XDA HD
babalonius508 said:
The exact same thing happened to me. My Note stopped charging completely. As previously stated, you can get an external battery charger but your best bet might be a replacement phone.
From what I was told by a local phone repair shop, its not an easy fix. I'm not sure how correct that is.
However, AT&T replaced mine and it was quite an easy process.
Sent from my Samsung Galaxy Note using XDA HD
Click to expand...
Click to collapse
I am little worried about the replacement issue I called them and they are replacing it but I have two hairline cracks in my bezel I hope they don't charge me for physical damage :'( :'(
the second star to the right
My phone just stopped charging. Luckily, it has 50% charge left, and I have a backup iPhone. Has anyone else experienced this problem and had their phone successfully replaced?
If so, did you go through AT&T or Samsung? If I go into an AT&T store, will they be able to give me a replacement right there? If not, will they at least be able to start the repair process?
Daman09 said:
My phone just stopped charging. Luckily, it has 50% charge left, and I have a backup iPhone. Has anyone else experienced this problem and had their phone successfully replaced?
If so, did you go through AT&T or Samsung? If I go into an AT&T store, will they be able to give me a replacement right there? If not, will they at least be able to start the repair process?
Click to expand...
Click to collapse
I claimed a warranty exchange. Went to AT&T and they gave me the warranty number. I don't think I've ever had a phone swapped in-store even though I have insurance.
Sent from my phablet.
Your charging port could be broken, you can always buy a wall charger for cheap on amazon to charge your battery..and might as well pick up another battery while your at it. Very convenient.
android4545 said:
Your charging port could be broken, you can always buy a wall charger for cheap on amazon to charge your battery..and might as well pick up another battery while your at it. Very convenient.
Click to expand...
Click to collapse
That's a good short term fix, but it's inconvenient and by the time you get that wall charger you'll have a new phone via warranty exchange.
I have a OEM charging cradle and battery I got on shopandroid for cheap. It was well worth it.
Sent from my phablet.
Just for those looking at this thread that have this problem, I had a good experience getting my phone by replaced for free, and rather quickly by AT&T. My full post can be found over here.
yesshh said:
Anyone have any tips for a Note not charging? Tried a few cables. It is rooted and has a custom ROM, so I feel like I am stuck between a rock and a hard place.
Anyone have any experience with this that maybe could point me in the direction of how to get my phone back to working normally?
Click to expand...
Click to collapse
I have the same problem with my 3 month old note (At&t i717). No pressure pull or anything was done to the phones USB port in fact it happened in the middle of the night while charging, it just stopped charging on its own. It's stock rom never rooted 2.3.6. Picked up the phone this morning was about 50% i didnt pay too much attention, got in the car and plugged in and noticed it is not charging. I thought its my trusty Chinese charger but it was not, came back home tried home charger the laptop plus USB cable and non worked. I am using original home charger and samsung USB cable. Cleaning the port did nothing. Rebooting few times and pulling the battery out did not help either.
And then the strangest thing happened. While it was plugged in (without me even touching it) after 20 minutes of being plugged in suddenly it made its DING sound and started charging. It has been charging everywhere since then, that was a few hours ago. I am worried it may do this again. It is definitely a software issue to me. I didn't touch the phone and started recharging all on its own!
I bought this note off Craigslist and its only about 3 months old and still under warranty but I don't have the receipt so Samsung says f/u. Very pissed at Samsungs poor customer service, really rude people in the Philippines at customer service, when I told them I bought the phone on Craigslist used, they acted like I have stolen their family jewels and did not want to talk to me. They came up with lame BS excuses like warranty doesn't transfer to second owner (it does, it's mandatory in the USA magnuson moss act ). HTC in contrast has always services my used phones without receipt using the IMEI they check and know it's still under warranty. They place a temporary charge on the card but they have never charged me anything and have promptly repaired my phones multiple times over the past couple of years.
I've replaced my phone twice under a try warranty. It was super easy and the second time they sent me a brand new device. Also have your charger replaced as well, it a warranty issue also.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
monkey082506 said:
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
Click to expand...
Click to collapse
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Sounds bricked to me. If it is bricked only way to get it working is to jtag it and send it out. It will be cheaper than paying for a new dna and if you really want it, it would run you a lot less in terms of money for a jtag repair.
Sent from my HTC6435LVW using xda app-developers app
Try letting it charge a full 24hrs and then see if it powers on. If that doesn't work then consider jtag
Sent from my 5 Senses of DNA
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
monkey082506 said:
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Its like a low level format that will restore to factory configuration.
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Sent from my HTC6435LVW using xda app-developers app
Upgrade cost
Jaggar345 said:
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Click to expand...
Click to collapse
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Interesting...I may have to go that route, I'm considering taking it apart and getting a voltage reading off the charging port. That'll at least tell me if the port is working correctly. If I go down that path I'll keep you all updated.
Sent from my Nexus 7 using Tapatalk HD
They must have dropped price since I got it. It was the same on Amazon and verizon when I get my dna
Sent from my HTC6435LVW using xda app-developers app
I took the back off only to find out I don't have screwdrivers small enough to take it all apart. Also couldn't get a correct reading from anywhere. Back to the drawing board for now...
Sent from my Nexus 7 using Tapatalk HD
Did you try a wireless charging pad? That might work who knows
Sent from my HTC DNA With sense 5
dragonstalker said:
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Click to expand...
Click to collapse
Happened to me too on the 2.04 shipped. Totally unrooted n it just went black and never woke up. Set it down, picked it up. That's it.
Sent from my HTC6435LVW using xda app-developers app
---------- Post added at 11:21 PM ---------- Previous post was at 11:18 PM ----------
Desert Dwarf said:
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Click to expand...
Click to collapse
Got mine the 15th for $49.95 from Amazon
Sent from my HTC6435LVW using xda app-developers app
Greetings, I purchased a Droid DNA on craigslist and thought I had a great deal, the phone turned on, then turned off and never would take a charge again. After contacting verizon and having them tell me to return the device to the"retailer" I purchased the device from, I contacted HTC directly. HTC provided me with an amazing customer service expirence, it was weird and erie how good the service was. They gave me a ticket number number and an address to ship the device to, they didnt care where I purchased it. They day it arrived they fixed it and sent it back with a new motherboard less than 24 hours after delivery conformation. The device works perfectly.
I guess what I am getting at is if you can put the phone back together and make it look like you didnt take it apart, call HTC and create a repair order. All these devices come with at least a 1 year warranty.
I hope you get your device working regardless.
Yeah HTC support is by far the best support I have ever experienced. I felt the same way. My charger was bugging out and I called they got all my info and just said they would send a new one for free and to throw the other one out. They called me today and I missed the call but they didn't leave any message. Wondering if I should call them back or not, but oh well.
Sent from my HTC6435LVW using xda app-developers app
Little late on my update but I did get the phone apart and back together. I didn't see anything that stuck out, no water damage, etc.
I would contact HTC and try to get a replacement, however Verizon realized they never got the device back and well...they want it. So there goes my fun...
Thanks for all the input
Sent from my Nexus 7 using Tapatalk HD
same problem
I had the exact same issue (no charging no screen but capacitive touch buttons flashed) and had been playing with it trying to get my month old gold brick at this point, to rise like the Phoenix when it caught the light at just the right angle and the screen looked weird. Took a flashlight to it and the LCD is damaged but there is NO damage to the case/frame/digitizer. Been dealing with HTC for a week an probably will have to repair it myself. But heads up to anyone else with the same issue check the screen...
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
prateekjadhwani said:
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
Click to expand...
Click to collapse
Although it may not appear to be charging let it sit for the night as it may be. Then take it off in the morning and hold the power button for 30 seconds and see if it boots. Some dna phones have issues when they die. My battery has died 4 times on me and when I plug it in the led light blinks for 2 mins and then it stays lit and charges so, just let it sit over night and try in the morning.
Report back when you have done the following.
Sent from my HTC6435LVW using xda premium
Thanks for the quick reply. I did that whole night. The green light dint even blink for a single second. And pressing the power button does nothing. I tried plugging it into computer, computer dint even detect it. (on mac, windows 7 and linux). I tried to boot it into the bootloader mode, still no progress.
Thank You
So this morning I start playing music on my phone as I'm getting ready to take a shower (shower off at this time) and then the music stops - of course, the phone doesn't respond to the power button. So, I've tried recalibrating the charging circuit and booting into hboot, but with no luck. The charging lights do not turn on and the capacitive lights do not flash when holding the power (or any other additional combination of) button. I'm going to leave it on a charger for a day or so and see if I can get anywhere then. In the meantime, is there anything else you can advise me to try? I've read that disconnecting the battery for a few moments might do something, so I think that'll be my next step if keeping it on the charger doesn't result in anything.
Any advice is welcome, of course.
Cheers,
Griffin
Yeah so far the only thing I have seen with people who have had the same problem were disconnecting the battery. Or most people just get a replacement.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
So I disassembled it and pulled the battery for about ten minutes and reconnected it - to no avail. Is there a way I can test the battery? I have access to a multimeter, but I'm not entirely sure where to make contact on the battery's connector. I'm going to leave the battery disconnected for several hours and see what I can do then.
I seen in another thread like this about calibrating the battery but I can't find it.
to calibrate battery turn phone off and plug device into outlet press and hold power volume up and down at the same time until device poowers one or two minutes has passed if two minutes has passed call htc or asurion and replace it
griffinhaskins17 said:
So I disassembled it and pulled the battery for about ten minutes and reconnected it - to no avail. Is there a way I can test the battery? I have access to a multimeter, but I'm not entirely sure where to make contact on the battery's connector. I'm going to leave the battery disconnected for several hours and see what I can do then.
Click to expand...
Click to collapse
Ya I think I seen this guy say it in another thread. Thanks dude
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Welp, battery disconnected for ~24 hours and then attempted recalibration - nothing. I think I've got a bad component somewhere in there. I'm going to take up Best Buy's blue HTC One for $30 on Black Friday, but I'm definitely going to see if I can find out what's wrong with this thing, this hardware is not going to waste!
Thanks for the advice everyone!
Try another charger, maybe the one you've been using is bodied.
The same thing happened to me, I used my warranty and luckily I had 2 days left. I think we should start to really look into this problem, because I see it popping up more and more, and it is kind of **** that one year after this phone came out and everyone phone is bricking with no easy solution.
Were you rooted/rommed and what rom?
Rooted n ROM has nothing to do with it charging
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Mine crapped out in a similar fashion last week. Disassembled it yesterday and also had no luck with disconnecting the battery.
Anyone hook up a volt meter to these bricked phones? It might be a bad batch of batteries, or they just give out after a year of heavy to medium use. Anyone try a replacement battery? I am just hoping this phone doesn't randomly give out like this, but the trend seems to show sooner or later they just brick themselves.
Sent from my dlx using xda app-developers app
Uzephi said:
Anyone hook up a volt meter to these bricked phones? It might be a bad batch of batteries, or they just give out after a year of heavy to medium use. Anyone try a replacement battery? I am just hoping this phone doesn't randomly give out like this, but the trend seems to show sooner or later they just brick themselves.
Sent from my dlx using xda app-developers app
Click to expand...
Click to collapse
I'll probably take a meter to it today if I get a moment. I'll report back results.
Why don't u just buy a new battary
Sent from my HTC6435LVW using XDA Premium 4 mobile app
thayl0 said:
Why don't u just buy a new battary
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'm not sure if it is the battery specifically, yet.
Hate to necro a thread, but we're always asked to search, so..
Did you ever get this resolved, OP? Mine literally just did the same thing. I was watching a YouTube video and it died in my hands. Full battery, had just taken it off the charger like 30 minutes prior. Absolutely no activity, no lights, no flashing, nothing. Get nothing when attaching it to the computer, too.
I'm really hesitant about getting a replacement because I don't want to be somewhere where I NEED the phone and have this happen. I guess I'll get a replacement and sell it for another phone. Damn.
Disconnect it from the charger for an hour, then connect it to a charger and wait a half hour to see if the charging light comes on and then turn it on.
orangechoochoo said:
Disconnect it from the charger for an hour, then connect it to a charger and wait a half hour to see if the charging light comes on and then turn it on.
Click to expand...
Click to collapse
Tried it. I tried everything I can think of. I'm getting a replacement from Verizon and selling it for the Moto X. No way am I gonna risk this happening again.
This looks like some soft if hardware failure but no one has been able to tell exactly what happens. Sorry to hear this happen to you.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Jaggar345 said:
This looks like some soft if hardware failure but no one has been able to tell exactly what happens. Sorry to hear this happen to you.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It happens so suddenly. The phone has been flawless since I got it. The only thing I can think of that was weird was a hard reset last week, but I just chalked that up to CM nightly issues. Oh well.
I ordered one of these on there black Friday deal and just received it today. I actually think it will work quite well. Doesn't suction to the back of my phone case as well as I would have hoped but think it will be fine. Issue I'm having is it isn't charging my phone. I plug it in and turn it on and it will show it is charging the phone for a second or 2 and then go away. Anyone else get that?
Sent from my Nexus 9 using XDA Free mobile app
Try it without a case. I don't think its meant to be used with a case or a very slim case.
I did that. Still nothing. Works fine when plugged into my n9.
Sent from my Nexus 6 using XDA Free mobile app
Seeing the same thing. Charges N7 2012, N7 2013, and N7 LTE 2013. When I plug it into the 6 and push the button on the battery, it charges for about 1 second, and stops.
B
I sent them an email on Friday. Hopefully I hear back this week.
Sent from my Nexus 6 using XDA Free mobile app
I don't know if anyone is following this but I did get a response from them. They told me to register the charger and then they are going to send me a warranty replacement. I told them about the other posters similar experience and if my warranty replacement does the same they are going to have someone look into it.
Sent from my Nexus 6 using XDA Free mobile app
ditto
Mine does the same thing. Although, i noticed it stayed charging a little longer when the phone was more charged?
Edit: confirmed. I'm actually writing this on my nexus 6 and at 95% I've got the pop'n plugged in. Works like a charm. Too bad I usually want to use it when my phone is dead. Which it doesn't.
I even plugged it in while the phone was off, and I'd initially get the charging black screen, but then nothing. So is it a hardware block of some sort?
tjl_48 said:
I don't know if anyone is following this but I did get a response from them. They told me to register the charger and then they are going to send me a warranty replacement. I told them about the other posters similar experience and if my warranty replacement does the same they are going to have someone look into it.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Did the warranty replacement work on your N6? I sent them a note last week, and have not heard anything yet.
B
bwagner said:
Did the warranty replacement work on your N6? I sent them a note last week, and have not heard anything yet.
B
Click to expand...
Click to collapse
It did not. I tested further like the other poster and it seemed like if my battery was above ~50% both of them would charge my phone. Anything less then that would stop right away. I wonder if it has anything to do with the turbo charging. Does the phone try to draw to much current when the battery is low and that shuts it off the pop'n?