Why do I need to dial my mailbox # when calling VM?? - AT&T Samsung Galaxy S II SGH-I777

On Shostock 4 and StraightTalk. This is pretty annoying, been going on for quite some time, even before ST.
When it does go straight to my mailbox, it refuses to identify the stored password.

I was on Net10 for a month recently and had the same problem with the mail box. Net10 is another brand from the same company as Straight Talk. While I was on AT&T before switching to Net10, my voice mail would always connect without prompt. Then I went to Net10 for a month, and when I went back to AT&T, my voice mail still prompted me for the number. I found that there is a menu to change the settings. Apparently, this is a "so called" security feature. On AT&T I was able to disable the security feature so that my voice mail now works like it used to. I would bet that Straight Talk also has a similar configuration menu for voice mail, if you can find the instructions for it. If not, find the instructions for AT&T and maybe the prompts will be the same.

creepyncrawly said:
I was on Net10 for a month recently and had the same problem with the mail box. Net10 is another brand from the same company as Straight Talk. While I was on AT&T before switching to Net10, my voice mail would always connect without prompt. Then I went to Net10 for a month, and when I went back to AT&T, my voice mail still prompted me for the number. I found that there is a menu to change the settings. Apparently, this is a "so called" security feature. On AT&T I was able to disable the security feature so that my voice mail now works like it used to. I would bet that Straight Talk also has a similar configuration menu for voice mail, if you can find the instructions for it. If not, find the instructions for AT&T and maybe the prompts will be the same.
Click to expand...
Click to collapse
Yes, I know where it is (Phone, Settings). I just added the mailbox number to the dialing sequence, it's just annoying that you need to it.
Thanks!

sbi1 said:
Yes, I know where it is (Phone, Settings). I just added the mailbox number to the dialing sequence, it's just annoying that you need to it.
Thanks!
Click to expand...
Click to collapse
I wasn't referring to using speed dial to include the password after a pause and the # symbol, but doing it that way is actually more secure. Here are the instructions for turning the password on or off on AT&T:
By default, the password requirement is on when you set up your voicemail. For your security, we don't recommend turning the password requirement off.
Here's how to turn the voicemail password feature on or off:
1.Press and hold 1 or Voicemail key to call into the voicemail system from your wireless device.
2.If you have new messages, press the * key to skip to the Main Menu, otherwise go to Step 3.
3.Press 4 for Personal Options.
4.Press 2 for Administrative Options.
5.Press 1 for Password Options.
6.Press 2 to Turn Password On or Off, and then follow the prompts.
It seems that some people can access their ST voice mail without a password, but the official word is that the 'security feature" can not be turned off. I no longer have any way to test it.

creepyncrawly said:
I wasn't referring to using speed dial to include the password after a pause and the # symbol, but doing it that way is actually more secure. Here are the instructions for turning the password on or off on AT&T:
By default, the password requirement is on when you set up your voicemail. For your security, we don't recommend turning the password requirement off.
Here's how to turn the voicemail password feature on or off:
1.Press and hold 1 or Voicemail key to call into the voicemail system from your wireless device.
2.If you have new messages, press the * key to skip to the Main Menu, otherwise go to Step 3.
3.Press 4 for Personal Options.
4.Press 2 for Administrative Options.
5.Press 1 for Password Options.
6.Press 2 to Turn Password On or Off, and then follow the prompts.
It seems that some people can access their ST voice mail without a password, but the official word is that the 'security feature" can not be turned off. I no longer have any way to test it.
Click to expand...
Click to collapse
Entering the password is half the problem. Although it's annoying that it is asking for it now, my bigger issue is with entering the mailbox number. This is really inconvenient, especially when you drive and want to retrieve your messages.

Related

How to change default voice mail number on speed dial "1"

Hi,
Does anyone know how to change the default voice mail number that is set to speed dial "1"? I came from BB and there is an option to enter a password for my voice mail. All I want to do is to add my voice mail password into the default voice mail number. This way I don't have to enter a password when I check voice mail.
Thank you guys!
its under settings/call settings, the problem for me is that its greyed out so I can't edit it. Hopefully you have more success.
y2whisper said:
its under settings/call settings, the problem for me is that its greyed out so I can't edit it. Hopefully you have more success.
Click to expand...
Click to collapse
Same here! It's greyed out. Anyone?
If you're on AT&T, the VM has a feature where it turns off the need to type in the security code if the call is coming from the handset that the VM is storing messages for. If you dial in on another line, the system will prompt for the security code.
I think this is a better method than entering the code into the dialing process.
yeah either rogers or bell used to do that. (thinking it was bell landline)

[Q] Issues with voicemail?

This maybe due to my "upgrading" SIM cards at T-mo earlier today, but my new Amaze is not allowing me to set up Google Voice or utilize the Visual Voicemail preinstalled features and keeps directing me to call 611. Google Voice sends back an error stating "Failed to retrieve and save current forwarding number settings." When I click on Voicemail Settings it looks bad. The page doesnt load up (ie appears greyed out, with a jumble of numbers at the top where my phone # should be. Anyone else having similar issues? My first guess is either an issue with Sense or T-Mo.
do you have wifi calling ?
vinterchaos said:
do you have wifi calling ?
Click to expand...
Click to collapse
No I dont see the app. At least like there was in myTouch4G, also no references to it in my settings menu.
my google voice works. it wasnt able to set up the forwarding numbers, but i always check my vm via the app anyway so. It downloaded all my vm and a test call was sent to my google mailbox
domin8 said:
my google voice works. it wasnt able to set up the forwarding numbers, but i always check my vm via the app anyway so. It downloaded all my vm and a test call was sent to my google mailbox
Click to expand...
Click to collapse
If you try to open VM Settings does it look normal, or is it all greyed out and the number all jumbled?
mines not greyed out. double check and run the setup a few times, maybe itll work through. mine said some error, but i dont have anything greyed out actually. i check mine with the google voice app itself, so i dont see it as an immediate issue (for me at least)
I went from the LG G2x to this device and I had GVoice on that. The voice app failed to set call forwarding options for me, too, when I first installed it on the Amaze4G but becuase they are subscriber specific with the carrier, and not the device it doesn't matter.
If you go through google voice web site and go through the settings you can get the call forwarding codes and dial it from the device and it will accomplish the same thing and work fine.
I was on the phone with TMO this morning about a network issue happening with my phone that's unrelated to voicemail. In investigating potential service issues they mentioned that Seattle and the surrounding area has a new visual voicemail system issue. It could be that. I'm not sure if that's specific to my location or if they rolled out something service wide.

Google Voice voicemail assistance

I've been working at getting the voicemail for my first Android device, the SGH-i777, switched to GVoice for a bit now and I can't seem to get it working.
During the setup process [account selection, etc.] it goes to setup the voicemail and I get this error that reads:
"Error
Forwarding number changed failed"
So I found another route via the web interface with the string of numbers that reads: *004*googlenumber#.
Upon entering that in the dialer, I get:
"Call forwarding
Connection problem or invalid
MMI code
conditionally for All Basic Services"
Then I found a lead, on disabling all the settings under "Settings -> Call -> Call forwarding -> Voice Call". That gives me two errors:
"Unable to deactivate call diverting for unanswered calls. Unsupported by operator"
&
"Unexpected response from network."
Online, the web interface does show:
"Deactivate Google voicemail on this phone"
This is occurs when the device is stock and rooted, and running a new ROM. I've also tried deleting and re-adding my phone's number to my list of phones and reinstalling the GVoice app. [NOTE: It's stock and rooted right now though]
Ideas?
Check if the call can go into the voicemail message system first. If not, I will call ATT to reset the condition forwarding.
I do have a real AT&T voicemail setup and I can call it and leave a message [from another phone of course].
As for the condition forwarding, where should I take that? Tech Support via customer care? I did have to get on with tech support after they didn't switch my voicemail over from the iPhone's to a "standard" voicemail service.
SquidLord said:
I do have a real AT&T voicemail setup and I can call it and leave a message [from another phone of course].
As for the condition forwarding, where should I take that? Tech Support via customer care? I did have to get on with tech support after they didn't switch my voicemail over from the iPhone's to a "standard" voicemail service.
Click to expand...
Click to collapse
Squid,
I am trying to help you here but I may have misunderstood some things that you said. Anyways, I had gVoice forwarding my voice mail just fine - actually, against my will because I wanted to stay with ATT voice and only use gVoice for text messages. Thus, if you go into settings>call>call forwarding - what does it say there? List your google number or does it list your ATT voice number? In my case it listed my google voice phone number and not my carrier number. I changed that back to my carrier, but maybe you go the opposite route. Sorry if I missed your point.
AtlanM87 said:
Squid,
I am trying to help you here but I may have misunderstood some things that you said. Anyways, I had gVoice forwarding my voice mail just fine - actually, against my will because I wanted to stay with ATT voice and only use gVoice for text messages. Thus, if you go into settings>call>call forwarding - what does it say there? List your google number or does it list your ATT voice number? In my case it listed my google voice phone number and not my carrier number. I changed that back to my carrier, but maybe you go the opposite route. Sorry if I missed your point.
Click to expand...
Click to collapse
When I go "Settings -> Call -> Call Forwarding" there's another option in there with "Voice Call". There's then 4 lines, "Always Forward", "Forward When Busy", "Forward When Unanswered", "Forward When Unreachable". All of those [EXCEPT "Always Forward"] have text that reads "Forwarding to [presumably the AT&T voicemail number]".
I couldn't disable it manually, but I see where your going with it. Sadly, I cannot change any of the settings in there. Refer to the OP when I mention the lead on "disabling" the settings.
SquidLord said:
When I go "Settings -> Call -> Call Forwarding" there's another option in there with "Voice Call". There's then 4 lines, "Always Forward", "Forward When Busy", "Forward When Unanswered", "Forward When Unreachable". All of those [EXCEPT "Always Forward"] have text that reads "Forwarding to [presumably the AT&T voicemail number]".
I couldn't disable it manually, but I see where your going with it. Sadly, I cannot change any of the settings in there. Refer to the OP when I mention the lead on "disabling" the settings.
Click to expand...
Click to collapse
ok. Have you tried to uninstall gvoice, reboot, and re-install? Probably did, just saying.
AtlanM87 said:
ok. Have you tried to uninstall gvoice, reboot, and re-install? Probably did, just saying.
Click to expand...
Click to collapse
Yes I have. I've tried a bunch of things.
But amazingly, I get to close this thread now! I called up AT&T and asked about conditional call forwarding and the guy walked me through a bunch of stuff. What ended up being the issue was the number set for the 'conditionals' in call forwarding and the "carrier number" for the voicemail [just below the radio button to select Google Voice] were different by one digit. Changing the carrier number to match the conditionals let the whole operation happen smoothly.
So, thanks to the two of you who responded!
SquidLord said:
Yes I have. I've tried a bunch of things.
But amazingly, I get to close this thread now! I called up AT&T and asked about conditional call forwarding and the guy walked me through a bunch of stuff. What ended up being the issue was the number set for the 'conditionals' in call forwarding and the "carrier number" for the voicemail [just below the radio button to select Google Voice] were different by one digit. Changing the carrier number to match the conditionals let the whole operation happen smoothly.
So, thanks to the two of you who responded!
Click to expand...
Click to collapse
Glad it works for you! Just for my information, the "conditional" is in which menu - call forwarding? I can't find a "conditional" option. I am sure this will come up again sometimes, so I try to fully grasp it. Thanks man!
I don't understand. I've had this same problem since I got my new phone, the SGH-i727 Skyrocket. My number in the carrier setting exactly matches the number for the "conditionals"... So what gives? I'm rooted and running a custom ROM, but the issue was present before I ever rooted, when I was stock.
I had some issues setting mine up, I am also rooted. Have you tried looking at voice.google.com -> Settings -> Phones -> Mobile and seeing if its checked or even there?
Also I reinstalled all the google apps so that might have also helped.
I had a similar problem. I'm guessing you have the Google voice app installed? I would try to reset to defaults the dialer info.
Try this
1. Remove Google app.
2. Clear dialer and dialer storage cache
3. When you go to dialer, the settings should be reset. Configure it as if you have no Google voice.
4. Install Google voice, but make sure you have both WiFi internet and cell phone reception.
5. Hopefully it succeeded, regardless go to the dialer --> Preference --> voice-mail handler for me its either Google voice, or voice mail, or none(dial voice number)
Like wise if you have the number is correct on the Google voice website and you have configured the phone with the app try entering this code. Remember the number is your Google voice mail.
Remove the dashes, and the X's correspond to the Google number, these are to be entered on the standard dialer. I do recommend this be your last step
AT&T
*004*1XXX-XXX-XXXX#
Verizon
*71XXX-XXX-XXXX
T-Mobile
*004*1XXX-XXX-XXXX#
Sprint
*28XXX-XXX-XXXX
not trying to revive a dead thread, but I was going at this all night and nothing worked, (new gs3 ATT)
have used gv for everything for a long time now and nothing has worked with this phone.
Went through and tried all the stuff above, and finally I tried putting in the mmi code in the dialer as *004*(area code and number)# and it went like normal, like a regular nexus phone.
This is without the "1" before the are code.
It went through fine and changed all the forwarding numbers in the forwarding menu, and set GV as voicemail.
The reason is that inside the phone- settings- voicemail-setup, you get what looks like a GB screen with your google voice number without the +1 infront of it, and no way to change it I don't think.
this is what the guy above was taking about I think with the att person on the phone. I hope this helps someone, I could have used it yesterday
jbrinkley said:
not trying to revive a dead thread, but I was going at this all night and nothing worked, (new gs3 ATT)
have used gv for everything for a long time now and nothing has worked with this phone.
Went through and tried all the stuff above, and finally I tried putting in the mmi code in the dialer as *004*(area code and number)# and it went like normal, like a regular nexus phone.
This is without the "1" before the are code.
It went through fine and changed all the forwarding numbers in the forwarding menu, and set GV as voicemail.
The reason is that inside the phone- settings- voicemail-setup, you get what looks like a GB screen with your google voice number without the +1 infront of it, and no way to change it I don't think.
this is what the guy above was taking about I think with the att person on the phone. I hope this helps someone, I could have used it yesterday
Click to expand...
Click to collapse
This isn't the s3 section
Sent from Zanpakuto using Getsuga Tensho!
Wow really? Thanks dude. Let me know when gv.apk and att vm settings get phone specific across the board.
jbrinkley said:
Wow really? Thanks dude. Let me know when gv.apk and att vm settings get phone specific across the board.
Click to expand...
Click to collapse
Not sure if you're trying to be a smartass or not, but....either way this is the i777 forum. Post in the forum relative to your device.
why are you guys so touchy about specific forums? Looking for help from wherever it comes from is a good thing.
That little clue about numbers matching would have helped me yesterday, regardless of what phone I was using. ANd it will help someone in the future.
If it was an htc forum I might have said something different, but I still would have said something.
Telling someone to gtf out of your forum for no good reason is just silly.
Everyone is here to help. That's all there is. If no one needed help, there wouldn't be an XDA.
but ya, I'll stay out of your guy's forum. not that I post alot or anything.
Don't choke on your lollypop
And here I thought I was being nice. I don't remember telling anyone to gtfo....I simply said to post in your phones forum. Well good luck. Happy flashing.
All I said was that this isn't the S3 section. Was that so wrong? Many things are device dependent. So many things can't be given support for unless you have our device.
Sent from Team Pirate! Using Tapatalk 2

Sipdroid + PBXes + GV users, I need your help!

Hi all, is it possible to utilize Sipdroid + PBXes if my HTC One does not have a cell phone number associated with it? I am currently not using it with any carrier and I was hoping that I can use this as a Wifi only device to make and receive calls, I'm just not sure if it is possible.
I have set up Sipdroid with my PBXes account (it was done automatically after I clicked on New link and created a PBXes account through Sipdroid). I get the green light in my notifications pull-down implying that I am connected, but any time that I try to make a call, it tries to dial for four seconds and then immediately hangs up. I went through the settings and initially it did not have WLAN checked. I checked this box and tried to make a call, only to yield the same results.
Now, for the strange part. I tried setting up my Sipdroid on my other phone that is associated with a carrier (this phone does have a cell phone number). This time, however, I could not use the New PBX linked to my Google Voice option because I had already created a PBX account. Instead, I went through the settings and entered everything exactly as it was set up on my HTC One.
Authorization Username: myusername-200
Password: myPBXpw (or mygooglevoicepw, they are both the same)
All of the settings are exactly the same, but Sipdroid keeps giving me a Registration failed (401 Unauthorized) error.
So, to sum up, here are my questions:
1. Is it possible to use Sipdroid + PBXes + GV in order to make and receive calls on my HTC One that does not have a cell phone number associated with the phone. If so, how?
2. Why is Sipdroid giving me the Registration failed (401 Unauthorized) error on my HTC Thunderbolt that does have a cell phone number associated with it? How can I fix this?
Just to let everyone know his problem was fixed. I had him get rid of SipDroid, install CSipSimple, disable Google Chat, change his Google Password, and disable two-step verification. The password/two-step verification is what caused his problems.
HowDoIVoIP said:
Just to let everyone know his problem was fixed. I had him get rid of SipDroid, install CSipSimple, disable Google Chat, change his Google Password, and disable two-step verification. The password/two-step verification is what caused his problems.
Click to expand...
Click to collapse
As an FYI, you can enable 2-step verification again after you've setup CSipSimple and PBXes and it will continue to work just fine. Thanks for your help buddy!

Verizon - Lock Screen Pin and Advanced Calling

In previous phones I was able to, on lock screen, input my PIN and it would go directly into the phone. Now I need to click OK. Every thing I've seen thus far tells me to go into the settings and into the PIN setup and click "Enable (or disable) confirm PIN without tapping OK". That doesn't seem to show up when I go into the PIN setting.
Also - When I go into Connections>Advanced Calling - Only HD Voice is available, not HD Voice and Video Calling. I checked my Verizon account and it's been applied to my line so I am not sure if it's something I'm missing here.
Anyone tackle these yet?
edit: I contacted Verizon via chat and they needed to activate the Video Calling on their end, even though it was active on my account already.

Categories

Resources