Help! A new Moto-E user here - Moto E Q&A, Help & Troubleshooting

So I just bought the Moto E today and after transferring stuff from the old phone and just going through the features of the phone I decided to install some games.
First I tried installing Traffic Racer, which refused to run crashing after it reaches the main menu. There were reports of many people who's game did not run after the latest update so I thought it must be something related to that.
I then, installed Candy Crush Saga which also crashes soon after loading but I never got to see the main menu even. Every game I have installed are met with the same results, help needed please!
I may have to return the product if it goes that far

Mogul_Khan said:
So I just bought the Moto E today and after transferring stuff from the old phone and just going through the features of the phone I decided to install some games.
First I tried installing Traffic Racer, which refused to run crashing after it reaches the main menu. There were reports of many people who's game did not run after the latest update so I thought it must be something related to that.
I then, installed Candy Crush Saga which also crashes soon after loading but I never got to see the main menu even. Every game I have installed are met with the same results, help needed please!
I may have to return the product if it goes that far
Click to expand...
Click to collapse
Do a factory reset and then try the games!
Sent from my XT1022 using Tapatalk

I also installed
I also installed candy crush saga and its working fine.... do the factory reset....if not solved, call customer care and ask for change....

Related

SK17i (Rooted) crash

Hey guys! I have this really weird issue, each time I try to play Stardunk or Gun Bros, the phone would crash. The LED light starts flashing pink, there's a crying smilie face with the message simply saying the phone has crashed and that is saving a log to the SD card and that the battery should not be removed.
It also says that for more information, to visit https:// wiki.sonyericsson.net/androiki/c/ which brings me to a dead-end on any browser I try.
I've cleared the cache, re-install the apps and tried moving them back and forth between the phone and the SD card (32GB, class 4). It also happened with the original SD card that came with the phone. I also didn't install any apps until updating to 2.3.3 and then rooting 4.0.A.2.330.
So far only those games are giving me that problem but I'm going to check if more apps do the same, any suggestions? Is anyone else going through the same?
Thank you very much for your time!
jarriaga said:
Hey guys! I have this really weird issue, each time I try to play Stardunk or Gun Bros, the phone would crash. The LED light starts flashing pink, there's a crying smilie face with the message simply saying the phone has crashed and that is saving a log to the SD card and that the battery should not be removed.
It also says that for more information, to visit https:// wiki.sonyericsson.net/androiki/c/ which brings me to a dead-end on any browser I try.
I've cleared the cache, re-install the apps and tried moving them back and forth between the phone and the SD card (32GB, class 4). It also happened with the original SD card that came with the phone. I also didn't install any apps until updating to 2.3.3 and then rooting 4.0.A.2.330.
So far only those games are giving me that problem but I'm going to check if more apps do the same, any suggestions? Is anyone else going through the same?
Thank you very much for your time!
Click to expand...
Click to collapse
dont use pirated software?
Well, I didn't know that just rooting the stock firmware and downloading free games from the market would mean I'm using "pirated" software... I just wanted to confirm if the problem was my phone or if other users with this phone are having the same issue... But thanks anyway.
I tried over 60 apps and games over the week and only those two games crash the phone. I'll try un-rooting and see if it helps.
****EDIT****
If more Sony Ericsson Xperia Mini Pro (International, SK17i) users have the same problem, then perhaps we can make a list of apps that don't work on our phones, it would also benefit Mini and Active owners.
Gun Bros didnt make my phone crash just didnt start up. It aint working on our devices.

Please help! My Galaxy Note keeps randomly shutting off :(

Experienced this just a couple of days ago My screen will go blank, like it went to sleep but what actually happened was it just simply shut off! I installed two logcat applications, but I don't know jack about reading logs I want to know what causes these shutdowns The latest ones happened between 6:32-6:33AM and 6:54-6:55AM (it's 7:26AM now, my time). Please help
iampoch said:
Experienced this just a couple of days ago My screen will go blank, like it went to sleep but what actually happened was it just simply shut off! I installed two logcat applications, but I don't know jack about reading logs I want to know what causes these shutdowns The latest ones happened between 6:32-6:33AM and 6:54-6:55AM (it's 7:26AM now, my time). Please help
Click to expand...
Click to collapse
check if you've installed any apps that prompt the auto shut-off of your phone
previously I had this problem before by then I realized it's due to the installation of one of my fault apps.
felixtom said:
check if you've installed any apps that prompt the auto shut-off of your phone
previously I had this problem before by then I realized it's due to the installation of one of my fault apps.
Click to expand...
Click to collapse
Really hate to sound like a total noob, but how do I do that?
iampoch said:
Really hate to sound like a total noob, but how do I do that?
Click to expand...
Click to collapse
first of all,i think this is happening because of any new app,try to remember when it was started(maybe that time you installed any app and now that app shutting down mobile? or just go to task manger and clear each app that was running and also clean memory. if problem is gone and its occur again after rebooting mobile its maybe a Rom Bug,you need to change your Rom,but before doing that try to clear apps through task manger. and see what happens
i hope that helps you
Well first of all ...
Are you rooted? What is your Rom/kernel?
Sent from my GT-N7000 using Xparent SkyBlue Tapatalk 2
Thanks for the replies guys ok, here are some more info and observations.
I was originally using CyanogenMod 9.1 when this happened. At first, I tried wiping cache and dalvik cache. But it was still the same. After a few more shut downs, it got worse. It got to the point that it shuts down after the boot animation. So, I used Clockwork Mod to revert me back to rooted stock ROM. It's not as worse as CM9, but I still get shut down. Now, here are the observations I made:
1. This only happens when my phone is unplugged. It works fine otherwise.
2. This consistently happens when I connect to the Internet, for example via a browser, didn't matter whether it was Chrome or Dolphin. Offline reading via RSS or Pocket is fine. I opened FB unplugged and I got shut down as well, so I guess it's safe to say that connecting to the Internet triggers it. When accessing the Internet while unplugged, shutdown is immediate and imminent. Plugged, I can surf just fine.
3. It also gets triggered when I play a game, but my shutting down is not immediate, unlike the one above. I am playing only one game at the moment (Great Big War Game). And I am able to play a long while before getting shut down (around 30 mins)
It wasn't like this a couple of days ago, and I didn't install anything new outside Google Play updates, this is not counting the two logcat apps I installed this morning to try to diagnose the problem.
Is there a way for me to find out what's wrong via the logcat?
Sent from my GT-N7000 using Tapatalk 2
for your Help
iampoch said:
Thanks for the replies guys ok, here are some more info and observations.
I was originally using CyanogenMod 9.1 when this happened. At first, I tried wiping cache and dalvik cache. But it was still the same. After a few more shut downs, it got worse. It got to the point that it shuts down after the boot animation. So, I used Clockwork Mod to revert me back to rooted stock ROM. It's not as worse as CM9, but I still get shut down. Now, here are the observations I made:
1. This only happens when my phone is unplugged. It works fine otherwise.
2. This consistently happens when I connect to the Internet, for example via a browser, didn't matter whether it was Chrome or Dolphin. Offline reading via RSS or Pocket is fine. I opened FB unplugged and I got shut down as well, so I guess it's safe to say that connecting to the Internet triggers it. When accessing the Internet while unplugged, shutdown is immediate and imminent. Plugged, I can surf just fine.
3. It also gets triggered when I play a game, but my shutting down is not immediate, unlike the one above. I am playing only one game at the moment (Great Big War Game). And I am able to play a long while before getting shut down (around 30 mins)
It wasn't like this a couple of days ago, and I didn't install anything new outside Google Play updates, this is not counting the two logcat apps I installed this morning to try to diagnose the problem.
Is there a way for me to find out what's wrong via the logcat?
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
maybe its a cache problem of your Browser,so try to clear cache of your Browser and if its not working Flash a new stable Rom( i recommend you Sweet Rom,find it on XDA,its very stable and smooth)
and flash that rom with Hydracore kernel.
hope that helps you
have a nice day
Hi thanks for the additional info. It seems that you have the issue persisting on a stock Rom?
Have you tried to wipe on a safe kernel (if on ics)?
Do disable any overclocking or any scripts.
Sent from my GT-N7000 using Xparent SkyBlue Tapatalk 2
Guys, just a quick update. I sent it off to the service center (reverted to stock and hid all traces of being rooted). They reflashed the phone (they say it's their standard practice to do that before considering hardware defects) but the problem still didn't go away. So, I think my issue is hardware-related
This problem is not software related. It is most definitely hardware. The phone is flawed and shuts off on it's own under various conditions, all hardware related. I am not able to post externally due to not having enough posts yet. However, I have had the same issue on 3 Galaxy Note 2's from Verizon. I made a video that shows exactly what is going on and posted it on the following website...
wwwDOTgalaxynote2shutsoffDOTcom
You will have to paste that link in to a new browser and replace the DOTs accordingly to get to it, but once you see the video, you will be enlightened. Be sure to read the details I provided on that site as well. They go in to detail about the problems that I have had and the lack of proper support that Samsung is willing to provide.
Take a look at the video I made here if you can't get to that site: http://www.youtube.com/watch?v=SjLn2yikYnI

[Q] The Dark Knight Rises on Samsung galaxy Win/Grand Quattro

Well...I downloaded this game a while ago.....nd it has proved to b worth it.......the game lags......the thing is that the missions which are there in specific environment are doing fine....but when we are in the open city...where we can go anywhere....the game lags.....and the screen is getting torn........nd in that process it force closes sometimes........my phone is not rooted because it is still in warranty.....can anyone help me please.......
without root !
Mr.Cricket1102 said:
Well...I downloaded this game a while ago.....nd it has proved to b worth it.......the game lags......the thing is that the missions which are there in specific environment are doing fine....but when we are in the open city...where we can go anywhere....the game lags.....and the screen is getting torn........nd in that process it force closes sometimes........my phone is not rooted because it is still in warranty.....can anyone help me please.......
Click to expand...
Click to collapse
For some time I have had problems like this in my win decided managing my memory ram and hence started working on Roma
well let's get down to business
install clean master application
and wipe your device and optimize it also has some onfiguracoes to help it more I can not post here even if you have doubts and so ask!

Games suddenly not supported on device using Remix OS

Ok so I decided to install this Remix OS and try it out. Its ok. I can play some games at work on a laptop that I turned into an android device. It has worked for 3 days now with the game FF Mobius. But today when I boot and try to launch the device (which hasnt had a recent update) it comes up with the error "This Device is not supported". So..... What happened? It worked for 3 days and then today it fails because it isnt supported? I tried reinstalling just to see if something happened to it but it cant get back into the game to finish the download because i get the same error message. I was thinking of installing this OS on multiple computers but if this is going to be a normal issue, i guess I wont. Anyone have any insight as to why this might have happened?
Incidentally, the device is an old Lenovo X220 tablet PC with touch screen. Like i said, it was working flawlessly until this morning. Not sure what happened while the machine was turned off over night.
Anyway, any help is appreciated.
@FumundaSaq I think this is a question for the creator of the game. He simply blocked Remix OS or your specific device. Why? No idea, I'm sure he had a reason.
To make things clear - nothing happened on your machine's side - it's the app only.
Sent from mobile
Hmm. Well the creator is Square Enix so who knows. Alright thanks. If anyone else has any ideas feel free...
@FumundaSaq it doesn't matter who is the creator.
What matters is that he dictates the game requirements. It seems like this game checks your device through a database and rejects it by blocking game further function.
Like you said, it worked before, you didn't do anything and now it doesn't work - so the app creator had to modify the online part handling the app or there was an update for the game in play store that brought trouble. Second scenario is OK because all you'd need to do is go back to the previous release, but if it's the 1st then it's worse.
Of course you could change your device info fiddling in some system files and that would work but I don't recommend it. Only thing you can do now is contact the game dev about this.
Sent from mobile
So you think the game creator blocked the OS or the device? Im guessing the OS since I tried it on an ASUS X200m touchscreen netbook and got the same error. So ok I guess I uninstall it then. Thanks!
FumundaSaq said:
So you think the game creator blocked the OS or the device? Im guessing the OS since I tried it on an ASUS X200m touchscreen netbook and got the same error. So ok I guess I uninstall it then. Thanks!
Click to expand...
Click to collapse
If you haven't added anything stupid like a RAM editor - for game hacking then it's likely just a root checker. Should be able to verify that shortly
FumundaSaq said:
Ok so I decided to install this Remix OS and try it out. Its ok. I can play some games at work on a laptop that I turned into an android device. It has worked for 3 days now with the game FF Mobius. But today when I boot and try to launch the device (which hasnt had a recent update) it comes up with the error "This Device is not supported". So..... What happened? It worked for 3 days and then today it fails because it isnt supported? I tried reinstalling just to see if something happened to it but it cant get back into the game to finish the download because i get the same error message. I was thinking of installing this OS on multiple computers but if this is going to be a normal issue, i guess I wont. Anyone have any insight as to why this might have happened?
Incidentally, the device is an old Lenovo X220 tablet PC with touch screen. Like i said, it was working flawlessly until this morning. Not sure what happened while the machine was turned off over night.
Anyway, any help is appreciated.
Click to expand...
Click to collapse
latest versions of remix os have a strange build.prop
it gives wrong screen size,wrong dpi and add as device id a acer tablet...
i am sure the problem is here. i dont know why remix have a so strange build.prop but to me,if the game is not compatible with the acer device remix use as id,the play store judge it as not compatible your device as well.
tailslol said:
latest versions of remix os have a strange build.prop
it gives wrong screen size,wrong dpi and add as device id a acer tablet...
i am sure the problem is here. i dont know why remix have a so strange build.prop but to me,if the game is not compatible with the acer device remix use as id,the play store judge it as not compatible your device as well.
Click to expand...
Click to collapse
Ok so I guess you can delete this thread. Today it works.... I have no idea. I just thought I'd try it out and apparently it works now. Thanks for the input and suggestions all! This OS is still finicky. Anyway, thanks again.

Strange problem with 2 devices of XPERIA Z2 it happend late of 2019 up to now !

strange problem with 2 devices of z2 it happens late of 2019 up to now! force me to format my phone more than 5 times per month
system UI has stopped and the device becomes very slow and it always hangs up it forces me to factory data reset to normally work again and reinstall stock ROM it works greet after the age of system one weak to two weeks it again freeze and hung up and many apps close unfortunately and system UI also close when I facing that I know it will never work normally it force me to format everything on it, I told my self it is from stock rom my rom is stock marshmallow, I moved to customs ROMs carbon android 8 and moved to android version 10
the same problem happens I tried all carbon version the same problem, the phone works for few days and begin hanging up like a turtle and sometimes when I press restart it will never boot again it goes to boot loop.
I used these apps: pubg game, Facebook, Messenger, WhatsApp, Instagram , Pinterest
I know and I swear my problems it is not with ROMs mentioned down after all that aching I can say its big companies of hardware with google with sony company they send us virus to make your old devices won't work to force us to buy a new smartphone
tested on 2 devices of Xperia z2
RR-N-v5.8.5-20171020-sirius-Final_2
marshmallow stock rom
RR-O-v6.0.0-20180508-sirius-rev2-Official
RR-O-v6.0.0-20180508-sirius-rev2-Official
CARBON-CR-6.1-NOCT-RELEASE-sirius-20190824-1227
CARBON-CR-6.1-NOCT-RELEASE-sirius-20191223-0414_2
CARBON-CR-6.120200225-1659 25-2-2020
lineage-17.1-20200223-UNOFFICIAL-sirius
after finishing posting it happening again with me it starting to freeze
Osama Alsanbi said:
strange problem with 2 devices of z2 it happens late of 2019 up to now! force me to format my phone more than 5 times per month
system UI has stopped and the device becomes very slow and it always hangs up it forces me to factory data reset to normally work again and reinstall stock ROM it works greet after the age of system one weak to two weeks it again freeze and hung up and many apps close unfortunately and system UI also close when I facing that I know it will never work normally it force me to format everything on it, I told my self it is from stock rom my rom is stock marshmallow, I moved to customs ROMs carbon android 8 and moved to android version 10
the same problem happens I tried all carbon version the same problem, the phone works for few days and begin hanging up like a turtle and sometimes when I press restart it will never boot again it goes to boot loop.
I used these apps: pubg game, Facebook, Messenger, WhatsApp, Instagram , Pinterest
I know and I swear my problems it is not with ROMs mentioned down after all that aching I can say its big companies of hardware with google with sony company they send us virus to make your old devices won't work to force us to buy a new smartphone
tested on 2 devices of Xperia z2
RR-N-v5.8.5-20171020-sirius-Final_2
marshmallow stock rom
RR-O-v6.0.0-20180508-sirius-rev2-Official
RR-O-v6.0.0-20180508-sirius-rev2-Official
CARBON-CR-6.1-NOCT-RELEASE-sirius-20190824-1227
CARBON-CR-6.1-NOCT-RELEASE-sirius-20191223-0414_2
CARBON-CR-6.120200225-1659 25-2-2020
lineage-17.1-20200223-UNOFFICIAL-sirius
Click to expand...
Click to collapse
I yesterday formated my phone now after finishing posting this post I look my phone it happening again with me, it starts to freeze and begin of endless aching
Same issue
I am having the same problem, at least once a week I need to format and reinstall the ROM.
me too... i have this odd and strange problem!!!! really annoying...
even in stock rom i have problem
Me three! After installing new roms (android 8, 9 and 10) and after a week or so it was freezing, showing system UI had crashed etc. I was thinking I had a hardware issue. I wonder if we all had installed a particular ROM or TWRP version and it caused this .
This forced me to obtain another Z2 to see if it was a software issue - so far its been okay but its been less than a week.
Just so you know, I have always clean installed, and to remedy the situation used 'fastboot erase system -w' to delete everything thinking it was down to bad ram or flash sectors.
I'll let you know how the new one does.
Update: the new Z2 is absolutely fine. The one that kept crashing still does this, but with less usage it takes a while for it to play up. I think the internal memory is bad, where a certain sector is unusable - if that can happen with these mobile flash drives. Apart from writing very big files onto the phone, does anyone know a formatting tool available for android?
Hi has there been any update on this.
I have tried formatting with TWRP but the problem persists.

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