Random reboot - Moto E Q&A, Help & Troubleshooting

Hi. I had yesterday a random reboot on my new Moto E. I noticed the battery went down from 13% to 5%.
Has someone had the same problem?

xarli999 said:
Hi. I had yesterday a random reboot on my new Moto E. I noticed the battery went down from 13% to 5%.
Has someone had the same problem?
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Click to collapse
never had that issue. kindly check which apps is consuming battery to find the cause for battery drain

amarjit_rsingh said:
never had that issue. kindly check which apps is consuming battery to find the cause for battery drain
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Click to collapse
The battery went down when the reboot happened. I think I haven´t any app draining battery....

Random Reboot!
xarli999 said:
Hi. I had yesterday a random reboot on my new Moto E. I noticed the battery went down from 13% to 5%.
Has someone had the same problem?
Click to expand...
Click to collapse
Yes,I have experienced the same,my Moto E randomly rebooted once,I was not using it also when it rebooted,although didn't see any drastic fall in battery level,since then it has never rebooted again, after reading few articles over the net the probable reason seemed to be an app which was malfunctioning.

sagnik9 said:
Yes,I have experienced the same,my Moto E randomly rebooted once,I was not using it also when it rebooted,although didn't see any drastic fall in battery level,since then it has never rebooted again, after reading few articles over the net the probable reason seemed to be an app which was malfunctioning.
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Click to collapse
Just curiosity. Do you know which app caused that reboot?

I suspect it was Nova launcher,the beta update with okay google feature,I wrote about it to the developer, the next day there was one more beta update, maybe that fixed the issue,it's just a guess though, it's very difficult to to identify.
Sent from my XT1022

sagnik9 said:
I suspect it was Nova launcher,the beta update with okay google feature,I wrote about it to the developer, the next day there was one more beta update, maybe that fixed the issue,it's just a guess though, it's very difficult to to identify.
Sent from my XT1022
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Click to collapse
Thanks mate!
My problem is that I use the phone to track my cycling routes which are now from 150km to 200km and I don´t want the phone to reboot because I would lose the track and my stats. I´ve done a factory reset just in case. Let's hope the problem is fixed:good:

xarli999 said:
Hi. I had yesterday a random reboot on my new Moto E. I noticed the battery went down from 13% to 5%.
Has someone had the same problem?
Click to expand...
Click to collapse
Try going into recovery and wipe the cache....
Hope this helps...:good:

g33kparineeti said:
Try going into recovery and wipe the cache....
Hope this helps...:good:
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Click to collapse
Thank you.
Do you recommend me to do that even after the factory reset I've made?

xarli999 said:
Do you recommend me to do that even after the factory reset I've made?
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Click to collapse
Off course not, if you've done a factory reset then it has already taken care of wiping that cache...
All's okay then....:good:
xarli999 said:
Thank you.
Click to expand...
Click to collapse
Mention not....

Hey guys! My Moto E gets reboot randomly multiple times a day... I wiped the cache partition... It didn't work... Then I did factory Reset... Then also I am having the same problem... What should I do??

try going to the safe mode(hold on the power key,hold the power off option for 2 seconds) and see if the problem is still there or not, if its not there then that means a third party app is misbehaving.
If I have helped you,please click on the thanks button.
Past device - Xperia Ray
Present daily driver - Moto E

try CyanogenMod 11 (4.4.4) Custom Rom..it has support for XT1022 also...
so try this out and get away from Random Reboot.

ojasvjain said:
Hey guys! My Moto E gets reboot randomly multiple times a day... I wiped the cache partition... It didn't work... Then I did factory Reset... Then also I am having the same problem... What should I do??
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I'm having the same trouble.... I just got my Moto E and when i stop using it the phone starts to reboot always...... I have tried to rebbot in safe mode and i still getting the same...... The big problem is that i'm in venezuela and i got my cell phone from amazon.com

exactly nova is causing problems
sagnik9 said:
I suspect it was Nova launcher,the beta update with okay google feature,I wrote about it to the developer, the next day there was one more beta update, maybe that fixed the issue,it's just a guess though, it's very difficult to to identify.
Sent from my XT1022
Click to expand...
Click to collapse
Sagnik , I think you r right bro. I am facing 8 to 10 restarts from last 10 days. And I started using nova (older version from apk) almost 10 days ago, don't remember exactly. But the problem started once I left the ilauncher and started using nova.

for all facing the issue, use VOLUME BUTTON TO POWER BUTTON android app. and unlock using volume buttons. it will not drain battery. and also save proximity sensor and random unlockind of tap tap app.
Sent from my XT1022 using XDA Free mobile app

Even I used to face random reboots on stock rom. It started happening even before I rooted the phone and when I was on pure stock. After I rooted the problem persisted. Maybe it is Nova launcher but I dont face any such problems in CM11 with Nova launcher. The reboot usually happens when I unlock the phone with pattern in stock ROM. There are some posts in the internet suggesting that if "Power button instantly locks" is disabled, it fixes the problem. Don't know how far it is true though.

goodthing, i disabled "power button instantly lock". lets see if it restart or not. will post tomorrow
Sent from my XT1022 using XDA Free mobile app

The random reboots are definitely caused by Nova launcher. Using the stock launcher & uninstalled nova and random reboots are not happening anymore.

no such problem for me using nova launcher for a long time on stock...

Related

Battery usage stats problem

Hello, I searched the forums and google searched and i could not find a solution to this problem...my battery usage stats are only showing android os at 100%, no screen on time, no nothing else....was working fine an hour ago....
I was using the phone normally , only thing i did today was restore and old version of flash player with titanium backup, was on the latest one but restored to the previous version then updated to the new one again. Have tried reboot and taking the battery out and still nothing. Any suggestions? thanks...
jpraider75 said:
Hello, I searched the forums and google searched and i could not find a solution to this problem...my battery usage stats are only showing android os at 100%, no screen on time, no nothing else....was working fine an hour ago....
I was using the phone normally , only thing i did today was restore and old version of flash player with titanium backup, was on the latest one but restored to the previous version then updated to the new one again. Have tried reboot and taking the battery out and still nothing. Any suggestions? thanks...
Click to expand...
Click to collapse
Factory reset your phone.
Well yeah resetting the phone did fix it, it was the last course of action i wanted to take, but nothing else fixed it, so thank you.
Any idea why it happened? what can cause the stats to no longer be collected?, it sucks having to reset the phone because of that...
Use the phone stats are rebuilt in time .
jje
Sent from my GT-I9300 using xda premium

[Q] S3 freezing or switching off

In the last few days my phone has continuously been switching itself off or freezing and the only way to get it to work again is pulling the battery or resetting it. The phone is stock, running Android 4.1.2 with firmware I9300XXELLA.
I did notice the phone had switched itself off a few times before now, but now it has got to the point where its happening all the time. I've also noticed that when the phone is booting back up after the lock screen appears the message "Currently unable to download please try again later" is coming up (which I think is more than likely the problem, but when I do attempt to update the phone it says its up to date).
So far I've tried running without an SD card, clearing Touchwiz homes data and switching off auto updates but these have made no difference. If anyone can offer any help it'd be really appreciated as the last thing I want to do is exchange the phone as it can be a pain in the butt.
Tried factory reset? I would suggest flashing the same firmware using odin and see if that makes any difference beforehands.
Sent from my GT-I9300 using xda premium
xcly said:
Tried factory reset? I would suggest flashing the same firmware using odin and see if that makes any difference beforehands.
Sent from my GT-I9300 using xda premium
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Click to collapse
I've only ever used kies so will have to investigate Odin.
Out of curiosity is there actually a manual way to check for updates through Kies, as I can't for the life of me see how too?
If there is an update, kies would show you the next firmware details below your current one I think.
Sent from my GT-I9300 using xda premium
Hi, I'm laso getting the same issue with I9300XXELLA via Kies.
I've reset, cleared the cache and cancelled any restores but still it happening.
I'm going to downgrade to an older version to see if it resolves this.
I had to do a factory reset in the end and that fixed the problem. Still a bit annoying though as it took me a day to get everything back to how it was and like an idiot I forgot to backup my SMS messages and call history even though I had an app installed that could do it (SMS backup+).
Recommend one from ritesh or something. Works like charm every time I used it so far
Sent from my GT-I9300 using xda premium
Fixed
I wanted to test before posting but I ended up installing 4.1.1 then updating to 4.1.2 without wiping. Very strange.
As an update to this thread the problem came back even after I did a factory reset. I didn't get the unable to download error message but I did keep getting the odd freeze. However after a day of doing it the problem weirdly stopped happening and now 'touch wood' is fine again.
I also wiped cache and reset my phone running stock 4.1.2 on O2. The freezing problem seems to have gone, it's been a couple of days now and no issues. I should say that the only thing I haven't put on yet is Flash, I have a feeling it might be problematic?
Sent from my GT-I9300 using xda premium
SDS SYMPTOMS --------- Solution : http://forum.xda-developers.com/showthread.php?t=2091045
Ironically I think the reason my phone was freezing the odd time after I factory reset it was because I didn't have flash installed. After I sideloaded it the phone hasn't had any more issues (this could be a coincidence though).
Ive just ran the eMMC checker that nhariamine linked to and it says that my chip is susceptible to sudden death (VTU00M, revision 0xf1) and is an insane chip.
Does Samsung's most recent firmware address this, an if not can I get them to replace my phone even if it doesn't die?
The second day after I did a factory reset my phone froze once too and it hasn't since then(about a week) I'm still afraid of installing flash. I use Dolphin browser and I can set the user agent to iPad which loads HTML5 versions of videos etc, obviously this only works on sites that have this possibility. I guess I'm trying to wean myself of flash for now.
Sent from my GT-I9300 using xda premium
shorty_blitz said:
The second day after I did a factory reset my phone froze once too and it hasn't since then(about a week) I'm still afraid of installing flash. I use Dolphin browser and I can set the user agent to iPad which loads HTML5 versions of videos etc, obviously this only works on sites that have this possibility. I guess I'm trying to wean myself of flash for now.
Sent from my GT-I9300 using xda premium
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Out of curiosity what does eMMC checker say about your phone when you run it?
That it's an insane chip lol I was basically preparing myself for my phone to die. Since wiping my phone it's only froze once in the last week. I still haven't installed flash.
Sent from my GT-I9300 using xda premium
Sv: [Q] S3 freezing or switching off
Zammo76 said:
In the last few days my phone has continuously been switching itself off or freezing and the only way to get it to work again is pulling the battery or resetting it. The phone is stock, running Android 4.1.2 with firmware I9300XXELLA.
I did notice the phone had switched itself off a few times before now, but now it has got to the point where its happening all the time. I've also noticed that when the phone is booting back up after the lock screen appears the message "Currently unable to download please try again later" is coming up (which I think is more than likely the problem, but when I do attempt to update the phone it says its up to date).
So far I've tried running without an SD card, clearing Touchwiz homes data and switching off auto updates but these have made no difference. If anyone can offer any help it'd be really appreciated as the last thing I want to do is exchange the phone as it can be a pain in the butt.
Click to expand...
Click to collapse
Same problem here.
Uninstalled flash to see if it helps.
Skickat från min GT-I9300 via Tapatalk 2
I have had this same issue for the past week and have just downloaded the eMMC checker and it seems I too have the phone that is susceptible to SDS.
I have noticed though that the phone only freezes when wifi is switched on though. I dont have any problems with wifi off. I downloaded lagfix from the playstore and ran that and it reduced the freezes from about 20 in a day to 3. I didnt realise wifi was the issue for me at that time though so it could be coincidental.
Updating Roms etc has not worked at all for me. If it keeps up for a few weeks i think i will need to change phones as its way too frustrating for a top tier phone to do this.
Same problem here
I've upgraded OTA few days ago... did a factory rest because the phone was slow... and yesterday the problem appeared out of no where!
I9300XXELA
insane chip
4.1.2
Disabling "WiFi Power Save Mode" seems to solve it
1. Open up the Galaxy S3 phone dialer
2. Then dial *#0011#
3. Look for the “ServiceMode” screen and press the left menu button
4. Select “WiFi”
5. You should see that the “WiFi Power Save Mode” button is “ON” – now put it on “OFF”'
Re: Galaxy S 3 keeps freezing every 5 mins (50+ freezes a day)
I took this post from another thread, but it seems to be doing the trick for me too. Especially for those who are not rooted. Big thanks to linnuxxy
linnuxxy said:
Disabling "WiFi Power Save Mode" seems to solve it
1. Open up the Galaxy S3 phone dialer
2. Then dial *#0011#
3. Look for the “ServiceMode” screen and press the left menu button
4. Select “WiFi”
5. You should see that the “WiFi Power Save Mode” button is “ON” – now put it on “OFF”'
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Click to collapse
Sent from my GT-I9300 using xda app-developers app
---------- Post added at 12:16 PM ---------- Previous post was at 12:15 PM ----------
I have tried just that and it seems to be working for me so far. Thanks linnuxxy
Sent from my GT-I9300 using xda app-developers app

Unexplained slow downs, stuttering

No clue what the problem is, but over the last month my randomly phone gets into these periods where it absolutely crawls and almost stops responding entirely. Can only be fixed by rebooting. Latest JB OTA (98.72.16), rooted.
I have tried going into the task manager and killing apps but nothing seems to work. I've also frozen a few of the suspected offenders (such as Facebook) but no help there either. Cleaned Dalvik cache, booted to recovery and deleted cache too. I finally did a hard reset but the problem returned within a week.
How can I troubleshoot what app(s) are doing this? Is there stuff in the development menu that could be helpful?
dparm said:
No clue what the problem is, but over the last month my randomly phone gets into these periods where it absolutely crawls and almost stops responding entirely. Can only be fixed by rebooting. Latest JB OTA (98.72.16), rooted.
I have tried going into the task manager and killing apps but nothing seems to work. I've also frozen a few of the suspected offenders (such as Facebook) but no help there either. Cleaned Dalvik cache, booted to recovery and deleted cache too. I finally did a hard reset but the problem returned within a week.
How can I troubleshoot what app(s) are doing this? Is there stuff in the development menu that could be helpful?
Click to expand...
Click to collapse
try flashing an ota based rom through BMM. eg rage rom , jellywiz or even dwiz 1.0
Same here on 982.124.14 Vodafone retail EU. It's driving me nuts. Thinking of switching to CM10.1 to see if that's any better.
Sent from my XT910
U may only find more instability on cm. But that depends from phone to phone. Best choice right now is stick based roms. Cm will take another 2 weeks min to get more stable
Sent from my XT910 using Tapatalk 2
You can use https://play.google.com/store/apps/details?id=com.greatbytes.fastreboot
Sent from my XT910 using xda app-developers app

Bluetooth stopped working....

Whenever I now try and switch bluetooth on it instantly snaps the button back to the off position, I have tried turning it on in loads of different ways and it just won't come back on...
It was working fine till yesterday, I installed Swapp Link app and let it manage the BT connection and now it won't switch on... I have remove / reinstalled the app and restarted phone etc, nothing has fixed it.. any ideas? ;(
death_entry said:
Whenever I now try and switch bluetooth on it instantly snaps the button back to the off position, I have tried turning it on in loads of different ways and it just won't come back on...
It was working fine till yesterday, I installed Swapp Link app and let it manage the BT connection and now it won't switch on... I have remove / reinstalled the app and restarted phone etc, nothing has fixed it.. any ideas? ;(
Click to expand...
Click to collapse
Do you have any app like Liama or similar?
Maybe that app has rule to switch your BT?
If you don't have it, try to restart TS and wipe both cache from recovery (if you have it)
Sent from my C6903 using Tapatalk
nope nothing like that, I even disabled "2x battery" battery saving app and that's not helped either :S not sure why it suddenly just stopped as I haven't add any software onto it....
death_entry said:
nope nothing like that, I even disabled "2x battery" battery saving app and that's not helped either :S not sure why it suddenly just stopped as I haven't add any software onto it....
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Click to collapse
Bluetooth also suddenly stopped working for me. And it is not possible to turn it on. To make things more interesting - I didn't install anything on my omate since I upgraded to TEST_RELEASE_Omate_2100_TrueSmart_20140314.zip on the day when my omate 8GB/1GB 2100 arrived more than a month ago. It worked fine all this time, and without any visible cause it just stopped today.
I wanted to tether to ipad to provide internet connection, while riding in a bus, and suddenly snap - bluetooth turned itself off. I tried restarting omate. I couldn't figure anything to get it back to work.
it happened exactly 6 hours ago. About the time when you made your post.
cosurgi said:
Bluetooth also suddenly stopped working for me. And it is not possible to turn it on. To make things more interesting - I didn't install anything on my omate since I upgraded to TEST_RELEASE_Omate_2100_TrueSmart_20140314.zip on the day when my omate 8GB/1GB 2100 arrived more than a month ago. It worked fine all this time, and without any visible cause it just stopped today.
I wanted to tether to ipad to provide internet connection, while riding in a bus, and suddenly snap - bluetooth turned itself off. I tried restarting omate. I couldn't figure anything to get it back to work.
Click to expand...
Click to collapse
I will probably flash the bluethooth tether rom and see if that fixes it
death_entry said:
I will probably flash the bluethooth tether rom and see if that fixes it
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Click to collapse
please let me know if it helped. I will try the same, albeit I have no idea right now how to do it
I've had this happen on my regular phone. A hard reset has always fixed it.
Bushrod said:
I've had this happen on my regular phone. A hard reset has always fixed it.
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Click to collapse
how to do a hard reset of omate, without voiding the warranty? Do I need to wait until battery runs out?
No, just turn off quickboot and power the watch down. When you turn it back on Bluetooth will probably reinitialize and work again. For a while.
Sent from my Nexus 5 using Tapatalk
trent999 said:
No, just turn off quickboot and power the watch down. When you turn it back on Bluetooth will probably reinitialize and work again. For a while.
Sent from my Nexus 5 using Tapatalk
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It worked! Thanks
cosurgi said:
I worked! Thanks
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Yep that fixed it for me too
Wonder why quick boot knocked it out lol....
Easier than a hard reset!
death_entry said:
Yep that fixed it for me too
Wonder why quick boot knocked it out lol....
Click to expand...
Click to collapse
Quickboot didn't knock it out. The defective TrueSmart MTK firmware and hardware combination cause all sorts of problems with using Bluetooth, including some that require a full power cycle reset. That is not possible with Quickboot enabled unless the battery runs down or is removed.
Sent from my Nexus 5 using Tapatalk
Glad to see your BT and TS are working fine now...
All el devices could be "fixed" by restarting it.
They are all using RAM and/or dalvik cache and that has to cleared sometimes...
Dalvik cache is a "place" where Android decompile apk files for quicker access, so when you wip dalvik cache from recovery you are clearing everything so system has to decompile apk files again and RAM is cleared also...
It's like fresh start and it "fix" many software issues that way...
If you have ADB tools and rooted device, you can use adb reboot from adb shell, no need to open your watch, lose warranty and pull battery out...
Sent from my C6903 using Tapatalk

Weird lag.

Hello! Im experiencing lag at some places like going to never settle page on home screen, into app drawer. For a few moments then it goes away, any ideas? Or someone has the issue
I have never observed it, everything works like lightning from the beginning, zero interface lags. I recommend you do a wipe cache partition, it will not reset your data and it will definitely help.
read
Croize said:
Hello! Im experiencing lag at some places like going to never settle page on home screen, into app drawer. For a few moments then it goes away, any ideas? Or someone has the issue
Click to expand...
Click to collapse
kemoti said:
I have never observed it, everything works like lightning from the beginning, zero interface lags. I recommend you do a wipe cache partition, it will not reset your data and it will definitely help.
read
Click to expand...
Click to collapse
I'm also experiencing some lags and freezes which goes away by turning the screen off and on. What launcher you guys are using?
justthefacts said:
I'm also experiencing some lags and freezes which goes away by turning the screen off and on. What launcher you guys are using?
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Click to collapse
Only the original, on this phone I see no sense to use other launchers but it's just my opinion.
justthefacts said:
I'm also experiencing some lags and freezes which goes away by turning the screen off and on. What launcher you guys are using?
Click to expand...
Click to collapse
Same here, using stock launcher. Doesn't happen often, however the stalls last approx 20 to 30 sec or so, for me mostly while browsing the internet by chrome ..

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