Bluetooth pairing and reconnect issues - Moto E Q&A, Help & Troubleshooting

I received my Moto E last week and I've been using it with my Jaybird Freedom bluetooth headset. Unfortunately, I'm having a terrible time with pairing and reconnecting the headset to the device.
When I get the headset paired, it works fine until I turn it off. Once I turn it off, the phone does not notice the device or attempt to reconnect. If I explicitly attempt to reconnect it will fail almost every time. I can unpair the device, in which case it usually takes a few attempts to get it re-paired again. I've talked with Jaybird and Motorola support and they are pointing at each other. It seems like it may be some kind of compatibility issue, but I have no idea if there is any way to resolve it. I should add that the headset gets along just fine with my HTC One.
I have the device rooted and can go look in the logs if that helps anyone to help me troubleshoot/fix this issue.
Any help appreciated.
Craig

Related

[Q] Bluetooth/Car connection issue

I just bought an Atrix to replace my Galaxy S and I have properly paired and coonected it to my Alpine KCE-400BT. Calls and A2DP work fine once connected. However, each time I get in the car I must reconnect the phone to the stereo which also requires me to input the pin as well. I always leave the bluetooth running on the phone and in the past with my Galaxy S I never had this issue. The phone would reconnect each time I got in and started the car. Anyone have any similar issue. It's a real pain to have to reconnect it and input the pin each time.
Thanks!

[Q] Bluetooth disconnecting

I enjoy listening to my podcast's all day long. However, my bluetooth disconnects without warning nor is it predictable. The bluetooth indicator is lit blue as if is connected. Also, in settings, there is no sign of it being disconnected. The only way to get my bluetooth to reconnect is to toggle my bluetooth off and then on again.
I tried to replicate the issue at the Best Buy where i bought the phone, but had no luck getting this to happen. Best Buy replaced the phone only to find out that i still have the same issue.
I typically use Dogcatcher for podcasts. Uninstalled it and started using Stitcher. Unfortunately still getting this issue. Even went as far as buying a different brand of stereo bluetooth headset.
Any one have any ideas?
Sorry, no idea. Try posting in the Motorola Owner's Forum and see if the Moto techs can shed some light on it.
Just for reference....I use a Blueant Q1 headset and Motorola S10HD headphones and no issues with disconnects, at least with music or audiobooks.
I was actually going to post something about this but haven't got around to it. Mine disconnects all the time, I have to shut off/on and then it will reconnect. It sucks. Also, when I put my phone in my pocket when I'm on my phone I get some very crappy sounds through my BT. I mean, its like 3 ft away max, through cloth, why would that matter? Is the BT radio on this phone really that bad? Anyone else having similar issues?
I remember this happening with my first phone but I thought it was my earpiece. I have upgraded my earpiece, still doing the same thing and has gotten worse lately. But the other thing is that I can walk pretty far away 30-40 feet before she disconnects, in my house around walls and such, so I don't get it.
-DJ
I'm having the same bluetooth sound issues as you DJ, except I don't hafta have the phone in my pocket. If I put the phone to my other ear I can hear the caller thru the headset & it stutters in the bluetooth.
Sent from my MB855 using XDA Premium App
CCallahan said:
Sorry, no idea. Try posting in the Motorola Owner's Forum and see if the Moto techs can shed some light on it.
Just for reference....I use a Blueant Q1 headset and Motorola S10HD headphones and no issues with disconnects, at least with music or audiobooks.
Click to expand...
Click to collapse
I'll give Moto techs a try. Otherwise, its too difficult to replicate the problem at the Sprint Store. All they do is wipe the phone and hand it back to me which is not acceptable. Especially when i explain to them that i have tried this with no improvement.
Thanks guys for your input.
This used to happen with my EVO as well so I wasn't shocked when it happens with the photon from time to time. What happens is that the media connection gets lost while the headset is still connected to the phone audio. I use a Jawbone ICON and ERA and it happens with both. I listen through my headsets all day every day so I'm pretty used to it. Usually if I un-pair and re-pair the headset it solves it for a while. Just make sure the headset says its connected to both phone and media audio.Hopefully it will be corrected through an update soon. I'm sure they have a long list of stuff to repair...
I have the same BT audio disconnects as others while I was listening to stream music, very frustrasting, I had the phone swapped due to other issue, but this still happened very randomly. Infact, as the other poster said above, BT audio disconnects also happened to my previous HTC phones(Diamond, EVO 4G & EVO 3D)as well.
im having same issue with blue parrot headset
glad to know I aint the only one with this problem, hopefully a fix is in the works
I have a Plantronics Voyager Pro+ and my Photon practically refuses to play my visual voicemails through it. When I attempt to play a voicemail, the scrub bar runs through it in like 1 second even though the voicemail may be 2 minutes long and no sound is heard through the BT. If I then disconnect and reconnect the BT, the message(s) will play properly for a short time. So most times, I either disconnect BT to play my messages through the speakerphone or earpiece or I dial into my voicemail with my BT. Overall, it is a frustrating situation. However, I guess things could be worse.
I have a similar issue with Bluetooth for HID devices (mouse / keyboard). I have the webtop hdmi hack in place. I haven't tested this with the latest ota yet.
Sent from my MB855 using Tapatalk
I have a blue ant q2, and t1 with this issue, which also manifested itself in my EVO 4G
Disconnect from car handsfree
Looks like I have same issue,if I am in my car and talking over car bluetooth build-in system it will disconnect after some time, need to toggle bluetooth button on phone screen to send it back. I never had this problem with Epic4g before. I am in battery safe mode is it possible that after awile phone think that it can shutdown bluetooth. I am rooted but using battery mode without ant 3rd party app. Also can someone post link to related Motorola tech forum described above gor Photon 4G?
edlex said:
This used to happen with my EVO as well so I wasn't shocked when it happens with the photon from time to time. What happens is that the media connection gets lost while the headset is still connected to the phone audio. I use a Jawbone ICON and ERA and it happens with both. I listen through my headsets all day every day so I'm pretty used to it. Usually if I un-pair and re-pair the headset it solves it for a while. Just make sure the headset says its connected to both phone and media audio.Hopefully it will be corrected through an update soon. I'm sure they have a long list of stuff to repair...
Click to expand...
Click to collapse
I agree with this statement for sure.
After doing some searching, I found this thread.. I'm having the same issue with a photon I picked up acouple of weeks ago. I'm running stock root. Is there a fix for this, or is a custom rom a way to fix it?
Thanks
Hi, I am also having same problem, bluetooth disconnects automatically so no file transfer and also when i use wired headfone to listen songs and when i put fone in my pants pockets, it stops the music and give me blutooth option for voice commands
sont know how to FIX this
goaliemn said:
After doing some searching, I found this thread.. I'm having the same issue with a photon I picked up acouple of weeks ago. I'm running stock root. Is there a fix for this, or is a custom rom a way to fix it?
Thanks
Click to expand...
Click to collapse

[Q] Loosing Bluetooth pairing

After the pairing procedure for the Galaxy SII to the Vehicle (uconnect), it works fine. Turning off the phone and back on, still remains paired. However, if we were to turn off the bluetooth and GPS for battery life on the phone and then turn it back on when I want to pair, the phone looses the memory of the pairing and we need to re-pair it. This wouldn't be a huge deal except that uconnect make you delete the pairing phone and resync it, a real pain in the @$$. Did you experience this and am I missing something that can be done in the phone setting to not loose the pairing when bluetooth is turn off/on on the phone.
Thanks
mcshame said:
After the pairing procedure for the Galaxy SII to the Vehicle (uconnect), it works fine. Turning off the phone and back on, still remains paired. However, if we were to turn off the bluetooth and GPS for battery life on the phone and then turn it back on when I want to pair, the phone looses the memory of the pairing and we need to re-pair it. This wouldn't be a huge deal except that uconnect make you delete the pairing phone and resync it, a real pain in the @$$. Did you experience this and am I missing something that can be done in the phone setting to not loose the pairing when bluetooth is turn off/on on the phone.
Thanks
Click to expand...
Click to collapse
Never had a problem with mine losing pairing. Has another device been able to hold a pairing to it in the past?
What's a "uconnect"? It doesn't rely on remote power being hooked up correctly by any chance does it?
knightnz said:
Never had a problem with mine losing pairing. Has another device been able to hold a pairing to it in the past?
What's a "uconnect"? It doesn't rely on remote power being hooked up correctly by any chance does it?
Click to expand...
Click to collapse
Sorry about that. Uconnect is the Bluetooth service installed on Dodge vehicles in North America.
The Uconnect holds 2 phones, in my case a Blackberry and the GSII. If I was to turn off Bluetooth on the blackberry and then later reactivate it, the blackberry does not forget the pairing and they pair with no problem. However, if I was to turn off the Bluetooth on the GSII, it seems to forget and I need to start the whole pairing process all over again.
EDIT: lol, I'm a product of French Canadian bilingualism, I can't spell for crap
I keep my BT on full time, but just out of curiosity i followed your steps and no such issue on my Nissan factory radio bluetooth. Probably some weird compatibility issue.

[Q] Bluetooth disconnecting when 2 devices paired, but only 1 in use

I'm having a strange issue on my S6 Edge that didn't exist on my previous phone (HTC M8).
I use a Moto 360 which naturally is paired over bluetooth, and also a wireless bluetooth headset. I found the audio would cut out anywhere between about 2 and 20 minutes when using the headset at the gym; however it would only 'disconnect' about 2 minutes later if left (it still registered as being connected until then and the music app would continue "playing"). Turning the headset off and on would fix it each time, and my Moto 360 would not have any disconnection issues.
I eventually worked out the issue is fixed if only the headset was paired with the phone (i.e., I unpaired the Moto 360 in the S6's bluetooth settings). The weird thing is though, that I do not take my Moto 360 to the gym, so only 1 bluetooth device was ever connected or even in range at the same time; it was simply the fact of having the Moto 360 remembered as paired but not connected that is making the phone cut audio to the headset and then disconnect 2 minutes later.
I've read of people experiencing the exact same thing on the S5 with 2 bluetooth devices paired, but haven't found a solution. I did not experience this issue at all the my M8, so I assume it must be an S6 or Samsung thing.
Anyone else having this problem?
I'm having the same issue with my Jaybird Bluebuds X. Audio will cut out and then bluetooth disconnect every couple minutes at the gym. Then I came home and played around with them and didn't have any issues. I'll have to do more testing at the gym to see what is making it cut out.
Do you have 2 devices listed as paired under Bluetooth?
For the record, my headset is a Plantronics Backbeat Fit, although I'm pretty sure that's not the issue since it works fine on my M8 under the exact same conditions.
Also confirmed again today - removing my Moto 360 from the bluetooth list stops the issue. Very annoying to have to go and re-add my watch every day after the gym though.
Yes, I have about 4 other devices that are paired. That must be the issue then. Really annoying though, because I'm not going to remove them every time I go to the gym. Ugh.
You guys ever figure this out? I'm having the same exact issue. Moto 360 and Jaybird BT headphones. The headphones cut out after several minutes, then a couple minutes later they disconnect. I connect them and it does the same thing over and over. This is if I have my Moto 360 on me, and weirdly enough if I leave it at home.
What solves it is if I "disconnect" the Moto 360 in the Android Wear app. This works if the Moto 360 is on me, or at home. I have no idea why, but it works flawlessly and I don't have to unpaid it. Now I'd love to not have to do that, what if I wanted to wear my Moto 360 and the headset at the same time? Would love to find a solution to this.
This phone has been giving me some odd issues and I'm worried I may just replace it before my 30 days are up. The keyboard presses on the edge are not responding, the bluetooth is causing issues, etc etc. GRRRR!
I had to return the Jaybird Bluebuds, they are just too expensive to be disconnecting this often. I am now using the Motorola Buds and haven't had any issues.
I found a bandaid fix yesterday - when the music disconnects, press the call / hang-up button on your earphones if they have one. The music immediately starts playing again as if nothing happened and there's no disconnect 2 minutes later.
It's annoying, but at least I don't have to mess with unpairing or disconnecting my Moto 360. It also leads me to believe the bug must be something to do with the phone incorrectly changing audio priorities as if it's gotten a call, which would explain why the play/pause button does nothing since phones won't let you resume playing music while in a call...until you "hang up" (pressing the hang-up button on my earphones).
Does that work for you guys?
My moto 360 keeps disconnecting for no reason eventhough the phone is very close to my watch. I am only using one Bluetooth device
Happening with my LG G4 with Jaybird X2 and Urbane watch paired. So this is an android wear issue I suppose and not S6edge specific problem.
It's really annoying =\
Yeah i just got the jaybirds x2's and im having the same issue. The audio will play for a min or so then they get fuzzy and cut out. If i hold the end call button they will come back for a few minutes then do it again. I really like the headphones but im not about to keep $180 buds when i cant even enjoy them.
If you just disconnect the watch in the wear app it resolves the issue. The reason it happens is the app polls for the watch every few seconds which interrupts other BT communication. The main issue I have is when a headset is connected voice commands don't work on the watch. It says disconnected even though it is.
Same problem here. Also Plantronics Backbeat Fit and a Moto 360. I'll try your suggestion of disconnecting the watch in the Wear app. However, i also like wearing the watch when running, since the Strava app tells me the distance and heartrate (for which i use a Scosche BT heartrate monitor).
Seems like returning the Backbeat Fit is use less since its not broken.
Similar threads:
- http://www.androidauthority.com/android-wear-ruining-bluetooth-speaker-headset-sound-656300/
- https://www.reddit.com/r/AndroidWea...f_you_have_jaybird_bluebuds_x_headphones_and/
Same issue with jaybird x2 and strava app using Runtastic HR BT monitor. Jaybird disconnect after 2 min of playing the music. I dont know how to fix this, for the moment i just stop using my bt headsets will training. This is so bad since we spent so much money on this products

Bluetooth Media Audio Connectivity Issues W/ T-Mobile V10

I really like this phone but can't figure out why LG Phones have so many problems with their Bluetooth Connectivity....
I have a New 2016 Honda which my V10 when I set it up works fine then.... if I leave the car with my phone and then return, the media audio portion of the bluetooth just goes into a endless loop of disconnecting... Phone calls are fine. But media audio only works the first time you go through the whole pairing process then won't work again until you do the whole process over again... When I had the LG G4, it did the exact same thing with my 2012 Hyundai until LG patched it....
Anyone else having issues with the media audio connection with their bluetooth? I've tried all the tricks like toggling stuff on / off, clearing caches, etc. Just hoping to see that it is not a random case of a bad phone but rather a "known" issues
Thanks! :good:
Exact same problem with a 2015 Silverado. Hopefully it gets fixed soon.
Yep
Same here as well.
mahst68 said:
I really like this phone but can't figure out why LG Phones have so many problems with their Bluetooth Connectivity....
I have a New 2016 Honda which my V10 when I set it up works fine then.... if I leave the car with my phone and then return, the media audio portion of the bluetooth just goes into a endless loop of disconnecting... Phone calls are fine. But media audio only works the first time you go through the whole pairing process then won't work again until you do the whole process over again... When I had the LG G4, it did the exact same thing with my 2012 Hyundai until LG patched it....
Anyone else having issues with the media audio connection with their bluetooth? I've tried all the tricks like toggling stuff on / off, clearing caches, etc. Just hoping to see that it is not a random case of a bad phone but rather a "known" issues
Thanks! :good:
Click to expand...
Click to collapse
I've got a 2013 Civic SI, works great. Must be a different Hondalink platform in the newer models.
This has been my big complaint so far. Every other phone I have automatically connects to my bt receiver when I get in the car, but I have to physically connect with the V10.
So i made a thread about this a couple days ago then no one replied and of course 3 new threads on it popped up.... anyways im having the same issue with verizon. I just purchased the NEX 4100 and phone calls are fine but audio doesnt work nor does android auto which a HUGE issue for me.... Im thinking about returning it because of this. I called lg today and they of course brushed it off onto pioneer which i will call tomorrow. What do you guys think should i get a different phone? I was also thinking of returning it next week and still getting the promo stuff then buying it again on black friday for a better deal? Are these issues normally patched quickly or should i not bother holding onto a phone that doesnt work with my new $1500 sound system that i intentionally got for android auto....
mahst68 said:
I really like this phone but can't figure out why LG Phones have so many problems with their Bluetooth Connectivity....
I have a New 2016 Honda which my V10 when I set it up works fine then.... if I leave the car with my phone and then return, the media audio portion of the bluetooth just goes into a endless loop of disconnecting... Phone calls are fine. But media audio only works the first time you go through the whole pairing process then won't work again until you do the whole process over again... When I had the LG G4, it did the exact same thing with my 2012 Hyundai until LG patched it....
Anyone else having issues with the media audio connection with their bluetooth? I've tried all the tricks like toggling stuff on / off, clearing caches, etc. Just hoping to see that it is not a random case of a bad phone but rather a "known" issues
Thanks! :good:
Click to expand...
Click to collapse
I have a 2015 Accord EX-L. Have not had this problem. Not yet anyway.
However as I mentioned in another thread, the V10 does not continuously update the signal strength meter on the car dashboard. Only when the V10's screen is lit. After it goes out, you can drive through deadspots and think you have 5 bars of signal. Until you press the power button which then updates the display in the car. Since I had the HTC One M9 up until this past Friday, I can tell you that it definitely kept the signal strength meter in the car up to date continuously.
Have a 2015 Chevy SS.. Had a situation where there was no bluetooth audio with the mylink system in the car. Happened once.. Has worked reliably ever since.
Luckily for me on my Subaru system the phone has always connected properly at startup. But the audio regularly skips when playing... not jut on my car, but on my bluetooth headphones I have as well, same thing with skipping issues. On occasion my car's audio will get completely disconnected while I'm driving as well, very annoying.
Used my car's audio and bluetooth headphones with my S6 and had zero issues with them. Must be V10 issues. Hopefully a 6.0 update fixes the problems, otherwise I'm trading in again.
I'm having similar issues, 2014 Kia Optima Hybrid, streaming Spotify via Bluetooth incoming calls don't stop the Spotify music automatically and the person on the other end cannot be heard. I'm coming from the Note 4 and it never had this issue. Any recommendations?
I've got a 2015 VW Jetta TDI manual and this is the first phone I've had that works properly. I've got the LG Tone Pro headphones too, and when I shut the car off it goes to headphones almost immediately. Vice versa too, and this is the only phone I've had that video syncs with audio or is maybe 1ms off.
My thinking is it must be different bt link platforms in the car, but we should all be on BT 4.0 by now. Sorry that it's not working properly for you guys. Keep complaining until they fix it. Customer satisfaction is their goal.
My 2013 Chevy cruze works perfect. Not any issues what so ever
Sent from my LG-H901 using Tapatalk
My problem on dodge durango audio delay its annoying any body having this issue
Sent from my LG-H901 using Tapatalk
I was thinking of picking up a v10 but this thread makes me hesitate for now. I have a 2014 Honda CRV, and Bluetooth music in the car is very important to me. I hope this gets fixed for us all
Sent from my HTC One M9 using Tapatalk
I'm having problems connecting to my 2015 GMC Sierra (GMC Intellilink). I can connect, connect automatically, make and receive phone calls, but the bluetooth audio for music DOES NOT WORK. Most of the time, when I try to play a song via google play music or Deezer, the head unit in my truck immediately goes BLACK for about 10 seconds, I hear a whirrr of an internal fan, and it starts back up disconnected from the phone. The phone is causing the head unit to fail & restart. Sometimes it doesn't restart. It'll show the progress bar of the music, as well as on my phone. I can pause, play, next song, etc. but NO AUDIO comes out. It's just dead silent.
I actually have my truck in the shop right this second to see if they can upgrade the software in the head unit, or figure it out. I'm sure they're going to tell me I'm S.O.L. I really don't want to have to return this phone. It's perfect, aside from that 1 issue, but I didn't buy a brand new vehicle to be plugging my phone into a headphone jack like a knuckledragger
It turns out the Bluetooth seems to work fine in my 2014 Honda with Hands Free Link. It takes maybe 10-15 seconds longer than my previous phones to auto- connect when I start the car, but it does it. Music sounds on par.
Bluetooth
mahst68 said:
I really like this phone but can't figure out why LG Phones have so many problems with their Bluetooth Connectivity....
I have a New 2016 Honda which my V10 when I set it up works fine then.... if I leave the car with my phone and then return, the media audio portion of the bluetooth just goes into a endless loop of disconnecting... Phone calls are fine. But media audio only works the first time you go through the whole pairing process then won't work again until you do the whole process over again... When I had the LG G4, it did the exact same thing with my 2012 Hyundai until LG patched it....
Anyone else having issues with the media audio connection with their bluetooth? I've tried all the tricks like toggling stuff on / off, clearing caches, etc. Just hoping to see that it is not a random case of a bad phone but rather a "known" issues
Thanks! :good:
Click to expand...
Click to collapse
Same issue with my V10 in a 2013 FR-S. Between the Bluetooth and Fingerprint scanner issues I'm returning this Flag****...I mean Flagship phone.
There seems to be an issue with auto A2DP bluetooth connectivity even if Bluetooth is connected.
After I connect with bluetooth: Oftentimes, I will have to choose the "Chromecast share" app logo on apps and explicitly choose to "connect to a2dp device" - for 8tracks and youtube for example. For apps that don't have that "share" button, I will have to play out of phone speakers first, than go in to the bluetooth details section while connected via bluetooth already, select configure for the bluetooth connected device....than uncheck and check the "Media Audio" box.;The media will than usually switch to play through bluetooth device.
Clunky workaround. I've had to do this with nexus devices too and it seems to be an issue with android OS a2dp audio routing. I believe the blame is with Android versus LG. If a2dp worked on Samsung, it's bc Samsung patched the hole in android.
Have a VW Passat 2013.Was now problem with Bluetooth connection until yesterday. Have a V10 for a week, but yesterday it was looping in connection and unable to connect back did everything what you guys did ,no luck .Very disappointing
I have this issue and it's on every bluetooth device I connect to. I literally had to put the phone less than 2 feet from my head to listen to music... Hope a fix comes out soon

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